DeLonghi La Specialista Maestro EC9865M

Great manual coffee machine – Positives: Makes great coffee; Robust; Manual machine so you can adjust settings as desired for different beans/ flavours. Inbuilt grinder and tamper. Great educational videos available online. Cheaper than a double boiler so good for home use. Makes my morning coffee before work quickly and easily. We dont buy take out coffee now. Bought 2022, no issues. Warnings: Takes a while to learn how to use it, this is not an automatic machine. Grind needs adjustments with new types of beans. A lot of periodic cleaning requirements with detailed instructions to follow - lights go on to tell you when to do it. Ongoing need to purchase descaler solution and cleaning tablets.

Excellent customer service and high-quality product - Delonghi Group deserves 5 stars! – I recently purchased a Delonghi coffee machine and I couldn't be happier with both the product and the customer service I received, especially from Megan Longdon. The machine itself is fantastic, producing delicious coffee every time, and the features are easy to use and navigate. However, what really stood out to me was the excellent customer service I received from the Delonghi Group, and Megan in particular. She was quick to respond to any questions I had and went above and beyond to ensure my satisfaction with the product. From replacing a faulty machine to providing helpful advice and support, Megan and the Delonghi Group truly exceeded my expectations. I highly recommend this product and company to anyone in the market for a quality coffee machine.