DeLonghi Magnifica S ECAM12.122.B

I bought this machine from Amazon. Two months later it stopped grinding coffee and started making a horrible clunking noise. We contacted DeLonghi for a warranty claim... they told us to take it to a service centre... I explained we ordered it online and the closes centre was 4 hours drive away. They sent a return postage slip and informed us that… Read more

a courier would be there the next day between 9am and 4pm to collect it... they didn't come... someone in my house missed a days work... they assured me they would come the next day... again someone needed to be home all day... they didn't come... Third time lucky? Nope.. they didn't come... I asked for a refund because it was clear they weren’t going to collect it and they are obligated to correct the issue without undue burden to the consumer... their response? Go talk to Amazon... Do not buy their products. They are either deliberately deceptive or utterly incompetent. I will be making a formal complaint via Fair Trading.

You cannot make a strong coffee with this machine. It comes close when the grind is set to the finest and the strength dialled to maximum, but then the coffee comes out one drop at a time and is cold by the time it finishes. I've used the same beans and ground coffee on my old manual coffee machine and the colour of the coffee when it starts… Read more

coming out is black/dark brown. But with this DeLonghi automatic the colour is light brown, which is the colour you would expect after around 10 seconds of extraction, definitely not at the start. Clearly there is a flaw with this machine.

I’m not sure if this is an issue with all automatic machines or just this model but if you want strong coffee then I would stay well away from the DeLonghi Magnifica S.

Today, after 2 years, this machine just died. It has not been too bad. It made coffee that was a bit weak (even after adjusting the grinder to the finest setting and setting the amount of coffee to MAX). However, we just lived with that and we were happy that we got 4 coffees per day from the machine. We always followed the maintenance… Read more

instructions by descaling as soon as the descaling light flashed. We also cleaned the infuser whenever we did the descaling (which happened about once every 11-12 days ~ approx 50 coffees). However, in the last few days (about 4-5 days), the machine started leaking water from the area around the coffee spouts. We were not sure whether we should bring it to get a technician to service it. But today, the warning light (the red exclamation mark inside the triangle) lit. Then, the machine stopped responding to button presses. Turned it off (at the back), waited for 10 minutes, turned on again. It didn't work. So, we got the machine for 2 years (and a few days) and made around 3,000 coffees. And now it's dead. It's unacceptably low quality from a supposedly reputable company like Delonghi.