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DeLonghi PrimaDonna Soul ECAM61075MB

DeLonghi PrimaDonna Soul ECAM61075MB

MPNs: ECAM610.75.MB and ECAM61075MB
3.7 from 38 reviews · View Statistics
See the Best Fully Automatic Coffee Machines in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

3.7
38 reviews
  • Build Quality
    4.1 (34)
  • Value for Money
    3.8 (35)
  • Ease of Use
    4.4 (35)
  • Cleaning & Maintenance
    4.3 (34)
  • Noise Level
    3.8 (32)
  • Product is used
  • Consistency
    4.5 (27)
  • Milk Frothing
    4.5 (33)
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Dianne
DianneGreater Melbourne (Metropolitan), VIC
  • 4 reviews

App won’t connect to phone

published

Bought this coffee machine. Have had 2 other Delonghi machines before. The only problem with this machine is u need to connect to the app to change the different beans. But when u try and put yr password in for your wifi it doesn’t let u. As soon as u start typing it in it changes to another screen on yr phone and spools. I rang Delonghi and waited almost a hr to b connected to someone only to b told they would have to call me back the next day. Never happened. I emailed them and five days later received a email with a link about connecting. I know how to connect to the app it’s just that it doesn’t allow u to type the password in. Other reviews have said the same thing 9 months ago so clearly there is a problem.

Purchased in at The Good Guys Physical store for $1,800.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi Dianne, We are so pleased to hear you have been enjoying your De'Longhi Coffee machine! We have sent you a private message regarding the app. Thank you De’Longhi

Similar opinion? Write a review on ProductReview.com.au!

Makes Great Coffee.

published

Purchased in at The Good Guys Physical store.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message
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Laura F.
Laura F.South East Queensland, QLD
  • 3 reviews

Coffee everyday!!

published

We love our new addition to the kitchen. The machine is so easy to use that the children are making there own hot chocolates of a morning before school. Hubby is now making and taking his coffee to work rather than buying them on the way. The sleek design means it can be out on display in the kitchen and is great to offer plenty of choices to visitors.

Purchased in at JB Hi-Fi for $1,885.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi laura, We are so glad your new machine has become such a staple in your kitchen! Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!
Liz
LizSouth East Queensland, QLD
  • 3 reviews
  • 1 like
  • Verified

Broke after 9 months!

published

We purchased the machine in June 2021. It broke in March 2022. It has been with the authorised repairer for 2 months now as they cannot obtain spare parts from Delonghi to fix it under warranty. What a terrible outcome - we bought this machine for convenience and it has been incredibly inconvenient not having a coffee machine for more than 2 months (and no idea when the parts might arrive. Delonghi's customer service centre wait time has been more than 45 minutes each time I have tried calling. I would never buy Delonghi again based on this experience.

Purchased in at David Jones for $1,398.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi Liz, We are so sorry to hear about this and we have contacted you privately in order to provide assistance. Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!
Fully Automatic Coffee Machines

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Phill
Phill
  • 2 reviews

Great investment

published

This machine has been amazing. I say its been an investment as the amount we were spending on Coffee vs what we have paid for the machine we have already paid for it after 6 months.
Being able to change the settings based on the beans has been really handy to get the most out of our coffee. The app is ok and can warm the machine up before getting upstairs to make my coffee.

Overall I've made over 600 coffees and have not had any issues at all. Its very intuitive and advises you when particular items need to be cleaned or emptied.

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Purchased in at DeLonghi for $1,799.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi Phil, We are glad you are enjoying over 600 cups of bellisimo coffee! So amazing! Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!
Joe
JoeCentral Highlands and Goldfields, VIC
  • 2 reviews

Not happy

published

Purchased an upgrade model machine this one. It has been working fine,,I have now came to my second time to descale, and it will not go off descaling, turned on ‘off several times, not only that it flooded the kitchen as the drip tray was overflowing at the back with no message on screen. Very poor considering the price it was. Now have to muck around and have it serviced. Really not happy. Hmmm would I recommend probably not.

Purchased in at The Good Guys for $2,099.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi Joe, We're glad to hear you're enjoying your coffee machine and thank you for providing feedback on the off and on button we will be sure to note this in the future and improve in our development. Thanks, De'Longhi

Joe
Joe

I am sorry I have had to review my comments. Extremely unhappy now with my purchase.

DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi Joe, We're sorry to hear about this and have reached out via DM to provide further assistance. Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!
Kathleen
KathleenMetropolitan Adelaide, SA
  • 2 reviews

A coffee to be enjoyed

published

This makes delicious coffee to enjoy every day.
It is so easy to use and keep clean and the only coffee I drink.
The coffee is nice and hot which is the way I like it.

Purchased in for $1,425.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi Kathleen, We're so pleased that your PrimaDonna soul makes the perfect coffee for you! Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!

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Arthur C.
Arthur C.Sydney, NSW
  • 3 reviews
  • 1 like

Delonghi la primma donna coffe machine is the best coffee machine in the world.

published

Delonghi la primma donna coffe machine is the best coffee machine in the world. It's the perfect choice for a coffee lovers ,it's come with coffee link application to make easy to choose and create your own custom coffee, very high recommended and easy to use, delivered a taste hot coffee to warm up the cold morning, don't be caught by other, delonghi delivered a very good customer service and friendly, I recommend bing Lee stores also ,they are very helpful and understand the importance of having a good coffee machine. Thanks for your time reading my review.

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Purchased in at Bing Lee Online store for $2,200.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi Arthur, We're so glad you're loving your new machine! We hope to see you brew many fantastico cups of coffee in the future. Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!
moggy
moggyPerth, WA
  • 30 reviews
  • 19 likes
  • Verified

Almost Excellent... but

published

Purchased in at Harvey Norman Retail Stores - Appliances for $1,952.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi Moggy, We're sorry to hear you've been having difficulty with the app. We will provide this information to our team of experts in order to provide a better experience. Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!
Fully Automatic Coffee Machines

Find out how DeLonghi PrimaDonna Soul ECAM61075MB compares to other Fully Automatic Coffee Machines

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Mr shopper
Mr shopperSydney Surrounds, NSW
  • 7 reviews
  • 3 likes

Great Machine….shame about the app

published

Bought after a disastrous foray into the world of breville. This machine is fully automatic from turning on, to making the coffee, to cleaning itself.

Turn on and the machine brings up. Simple to navigate menu. Select the drink, make any changes to the amount of coffee or milk, and off you go. Takes a bit of experimenting depending on preference and size of your cups, but once you have worked it out no worries!

Great selection of drinks as well.

However the app is utterly useless. A gimmick I’m afraid and really de longhi should fix it or ditch it.

But I digress….. simple to use machine that makes great coffee. Worth the investment!

Purchased in at The Good Guys Physical store for $2,000.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi there! We're glad to hear that you are enjoying your coffee machine and apologies for the difficulty with the app. We will provide this feedback to our team in order to improve this experience. Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!
Jeremy
JeremySouthbank
  • 5 reviews
  • 4 likes

Poor value for money

published

I previously had the earlier model prima Donna, it had a more robust chassis than the newer, cheaper versions. The new machine demands continual descaling, and whilst supposedly offering dozens of choices...well, if you count hot water, iced water etc as choices....sure. customer service is unresponsive. We've just installed a jura at work, and it's definitely a more elegant looking machine that produces a much better cup of coffee.

  • Build Quality
  • Value for Money
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Nugget
NuggetSydney, NSW
  • 32 reviews
  • 20 likes
  • Verified

So Far We Are Very Impressed

published

Purchased in .

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi There! We're so glad you're loving your De'Longhi coffee machine! Thank you so much for recommending our products! Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!
Fully Automatic Coffee Machines

Find out how DeLonghi PrimaDonna Soul ECAM61075MB compares to other Fully Automatic Coffee Machines

Know better, choose better.

Compare all
Darren M.
Darren M.
  • 2 reviews

Worked great for a couple of months, then it started playing up

published

Purchased in at JB Hi-Fi Online Store for $2,005.95.

  • Build Quality
  • Value for Money
Darren M.
Darren M.
DeLonghi
De'Longhi TeamDeLonghiSend a private message
Darren M.
Darren M.

I still don't have the machine back from the repairer yet. Currently expected end of May. The last I heard they were awaiting a part. At this stage the repairer has had the machine longer than I did.

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Brett C.
Brett C.South East Queensland, QLD

❤️ Love my PrimaDonna Soul ❤️

published
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Purchased in at The Good Guys for $1,999.

  • Build Quality
  • Value for Money
DeLonghi
De'Longhi TeamDeLonghiSend a private message

Hi Brett, We're so glad to hear you have found your perfect coffee machine! Thanks, De'Longhi

Similar opinion? Write a review on ProductReview.com.au!
Ash
Ash
  • 2 reviews

Bland tasteless coffee

published

Purchased for $2,000.

  • Build Quality
  • Value for Money
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Michael M.
Michael M.asked

My soul is making watery, weak coffee. Tastes like percolated coffee. Quite disappointed, it’s 3 months old

3 answers
Nugget
Nugget
Darren M.
Darren M.
DeLonghi
De'Longhi TeamDeLonghiSend a private message
Roxann V.
Roxann V.asked

Soul was delivered today. Super excited set up was fine. Made 2 coffees followed all instructions it was a happy little machine. Few hours later I go to show my H and it has an error about the infuser assembly not in. I didn't even know it had this. Hadn't touched it at all. So we followed all troubleshooting and the error won't clear. It thinks the infuser isn't in the machine when it's definitely in the machine.
Both H and I are so disappointed. It's just a large ornament now. 2 coffees and it won't right itself.

1 answer
Nugget
Nugget

There should have been a 1800 number on the side of the machine you can call. And if you don't have that go on line to DeLonghi.

Louis P.
Louis P.asked

We are considering buying a DeLonghi Prima Donna Soul, however, many of the reviews site water leaks and a very poor app. What efforts have been done to rectify this problem

No answers
See all DeLonghi PrimaDonna Soul ECAM61075MB questions

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Details

CategoryFully Automatic Coffee Machines
Price (RRP) $1,999.00
Pump Pressure19 bar
Input Power1,450 W
Dishwasher Safe PartsYes
Water Tank Capacity2.2 L
Dimensions 390 x 262 x 485 mm
Weight13 kg
FeaturesCompatible App, Display Panel and Touch Screen
Milk FrotherSeparate
Coffee Bean Capacity500 g
Manufacturer Warranty2 year(s)
Colour / FinishMetal Black
ManualDownload manual
Visit official website
  • GTIN13: 8004399012769
  • MPN: ECAM610.75.MB and ECAM61075MB

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