2DeLonghi PrimaDonna Soul ECAM61075MB

DeLonghi PrimaDonna Soul ECAM61075MB

 VerifiedMPNs:ECAM610.75.MB and ECAM61075MB
3.7

50 reviews · Statistics

PositivevsNegative
68% · 3415 · 30%
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Product is used
  • Daily (47)
  • Several times a week (1)
  • Weekly (1)
Build Quality
3.9 (45)
Value for Money
3.6 (47)
Ease of Use
4.2 (47)
Cleaning & Maintenance
4.0 (46)
Noise Level
3.7 (42)
Consistency
4.4 (34)
Milk Frothing
4.3 (42)
See the Best Coffee Machines in 2024 as rated by Australians on ProductReview.com.au.

Reviews

50 reviews
Norm C.
Norm C.
  Verified
Lee D.
Lee D.5 posts
 
Noise Level
NotaHobbit
NotaHobbitSydney11 posts
 

Wish I kept the Old Jura

I got this machine in dec 2022, for easy, fast coffee. Was working really well. Looked after, descaled, cleaned always. Then the EMPTY CIRCUIT / FILL WATER CIRCUIT came on EVERY TIME in may. I contacted Delonghi & followed their instructions & it worked....ONCE!!! So had to get it to a service centre. They have said it's the filter & I have to use it without a filter & used boiled water. So not only do I have the expense of running the machine I now have to boil the kettle more than once, let it cool & fill the machine just to have coffee in the morning??? Sorry that's just not good enough for a $2400 machine. I'm really not impressed & wish I kept my old but trusty Jura. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
DeLonghi
DeLonghi   DM   
More
Stephanie
Stephanie4 posts
 

Screwed over with faulty product and no replacement options

I took my delonghi primadonna soul which costs over $2,000 to a repair centre twice and then took it to another centre on the third occasion and I am still unhappy with the machine performance. Even when the machine cannot be repaired after two replacement parts the service centre still refuse to replace the product! It is now getting another part replaced and I have been left without a machine for weeks and have driven this machine 1 hour each way for three trips to a service centre.
I will be lodging a fair trade dispute very shortly if I keep getting mucked around! Show details
DeLonghi
DeLonghi   DM   
More
Stormy
Stormy VICGreater Melbourne (Outer), VIC3 posts
 

Milk frother issue

2nd milk canister in 12 mths eveytime it’s 1/2 full it won’t despise milk !!!! it’s not the machine it’s a stupid design being all plastic heating and cooling and the o rings !!!! Delonghi don’t seem to care just want $$$$ to look at the whole machine, for the money it’s terrible! Show details
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
DeLonghi
DeLonghi   DM   
More
Steve
Steve6 posts
  Verified
Ease of Use
Cleaning & Maintenance
Noise Level
Gugu M.
Gugu M.SAMetropolitan Adelaide, SA3 posts
 

I am worried about Delongi

There are many negative reviews about Delongi so I will not buy any if their products. They have done nothing to resolve any of the problems and do not offer replacements of their broken products nor do they answer the phone.
DeLonghi
DeLonghi   DM   
More
T Zaw
T ZawSydney6 posts
 

Terrible Delonghi customer support

So from my original post back in September 2021, machine has been to repairer for 5 times with different issue each time.
Asked for replacement machine several times but they forced to do assessment which ended up repairing it instead. God know how long it will keep going on.

Delonghi used to have good product but hit and miss now. Worst of all their customer support is utter useless.
I promise myself I will never buy Delonghi products again.

Stay away from their products people! Show details

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
DeLonghi
DeLonghi   DM   
More

Hi T Zaw, we are very sorry to hear of your experience. Thank you for the feedback and we are glad to hear it got repaired. If you need any further help please do not hesitate to reach out. Thanks, De'Longhi

Shaz
ShazSAMetropolitan Adelaide, SA6 posts
 

Love it

Perfect machine .. upgrade from a manual and so glad I chose this one. Having individual personal setting are great. Coffee is hot .. easy to set up and use. App needs some work but only having to log in all the time. Other than that fantastic! Show details
Rick
RickTASHobart, TAS26 posts
 

Amazing coffee machine

Had a manual coffee machine for over a decade. Upgraded to the delonghi primadonna soul.

Easy to setup and use. With the WiFi contect and app, customising settings and the type of coffee bean being used, ensures a great coffee every time.

Even my friends are impressed with the brews. Show details

Build Quality
Value for Money
Ease of Use
Noise Level
Stuart M.
Stuart M.2 posts
 

Machine Good - False Advertising EDITED

We purchased this machine and we love it, unfortunately when claiming the promotion we were classified “invalid” and no communication was received afterwards.

EDIT - After weeks of on and off communication we had been validated to receive the promotional pack. It’s quite generous and worth the battle but still feel like it shouldn’t be this hard. Show details

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Jon C.
Jon C.QLDWide Bay-Burnett, QLD10 posts
  Verified
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
Paul R.
Paul R.QLDSouth East Queensland, QLD
 

How do you make the milk hotter

Hi had the Prima Donna Soul a week and found that the milk is not very hot, is there a way to make it hotter Show details
Ease of Use
GregoryR
GregoryRQLDSouth East Queensland, QLD32 posts
 
Value for Money
Noise Level
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Dianne
DianneVICGreater Melbourne (Metropolitan), VIC7 posts
 

App won’t connect to phone

Bought this coffee machine. Have had 2 other Delonghi machines before. The only problem with this machine is u need to connect to the app to change the different beans. But when u try and put yr password in for your wifi it doesn’t let u. As soon as u start typing it in it changes to another screen on yr phone and spools. I rang Delonghi and waited almost a hr to b connected to someone only to b told they would have to call me back the next day. Never happened. I emailed them and five days later received a email with a link about connecting. I know how to connect to the app it’s just that it doesn’t allow u to type the password in. Other reviews have said the same thing 9 months ago so clearly there is a problem. Show details ·  4
Value for Money

Questions & Answers

Malcolm C.
Malcolm C.

I have tried to make a Caffelatte with my brand new Primadonna Soul coffee machine, but instead of delivering a latte coffee it only delivers hot milk.
Can you tell me why?

DeLonghi
DeLonghi   DM   
Malcolm C.
Malcolm C.  

I don't think you read my initial query
I press the button for Caffelatte and all I get is milk. No coffee comes out of the machine.
Is this normal or is there something wrong with this brand new machine

Malcolm C.
Malcolm C.  

By the way I know what a latte is

Cherie S.
Cherie S.

My primadonna soul does not register that the milk frother is in. There is usually a beep when I insert the milk frother but now it won’t beep. Even though is plugged in the machine tells me to plug it in. Help

Steve
Steve  

Mine doesn't beep. I just out it in adjust the setting to what froth I want and it just works

DeLonghi
DeLonghi   DM   
Danni
Danni

Hi the milk is not hot it is only warm how do I heat it up?

Steve
Steve  

It's made hot when you pick a menu item.

Danni
Danni  

Yeah it's not coming out hot, it's actually cold within five minutes. Something wrong with the machine you think?

DeLonghi
DeLonghi   DM   

Details

CategoryFully Automatic Coffee Machines
Price (RRP) $2,299
Pump Pressure19 bar
Input Power1,450 W
Dishwasher Safe PartsYes
Water Tank Capacity2.2 L
Dimensions 390 x 262 x 485 mm
Weight13 kg
FeaturesCompatible App, Display Panel and Touch Screen
Milk FrotherSeparate
Coffee Bean Capacity500 g
Manufacturer Warranty2 year(s)
Colour / FinishMetal Black
ManualDownload manual
Visit official website
  • GTIN13: 8004399012769
  • MPN: ECAM610.75.MB and ECAM61075MB

Extra Information

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