Jura S8
VerifiedMPNs: 15228, 15443, 16385 and S8CHROME75 reviews
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After nearly 2 years and near the end of warranty, my experience with my Jura S8 coffee machine is no better. The replacement machine stopped working after 5 months because there was no response from the touch screen so the machine was inoperable. Jura authorised a repair at the local service agent. I collected the machine after 3 weeks but it… Read more
still did not work at all. It had the same non-responsive touch screen.
I returned the machine to the repairer, and it was again returned to me having had the screen module replaced. It then worked.
Then after 12 months new fault developed. The machine failed to deliver the first and/or second coffee. The milk was delivered correctly and the pump then started in order to pour the coffee, but no coffee was delivered apart from a few drops. Then, the machine paused and the message "The Machine is Filling" appeared. The machine then again attempted to deliver coffee and failed. The machine then either reverted to the home screen or froze. Coffee could not be delivered at all.
Jura's solution was for me to remove the grounds tray, put my hand inside the machine and search for a round disc up right inside the machine, and then use a cloth to clean this disc. You can barely get your hand inside the machine and touch the disc, let alone clean it. There is also a risk of damaging the machine because the disc is almost impossible to reach. After persevering and cleaning, the machine poured coffee again. What will fail next?
If difficult internal cleaning is required after the initial 12 months of careful use, then it appears to be a major design or manufacturing failure. I use only top quality beans and clean the machine according to the instructions. The coffee quantity is still inconsistent every day. Sometimes under poured, sometimes overpoured. Plus, the machine never stops pouring coffee cleanly and always runs on for several seconds after the coffee is delivered, squirting, dribbling and dripping.
The cleaning regime is onerous and expensive. Cleaning the milk system does NOT clean the milk frother which must be completely disassembled and cleaned by hand.
This machine is by far the worst of the 5 coffee machines I have owned. I am completely dissatisfied with this machine. If my machine is a lemon, then it should have been be replaced before now. If these faults are common, then this machine should be withdrawn and redesigned. If this is typical of Jura machines, then I would strongly recommend against buying any Jura machine.
Update. I contacted Jura in response to their comment. Despite some previous product issues, I have found that Jura Customer Services take customers' comments seriously and always responds positively. Jura has made a generous offer to replace my machine, which they did not have to do. In response to my comments, they have also offered a higher specification machine, again, something they did not have to do. I cannot fault Jura's customer service and look forward to a great coffee experience in the future. There are very few companies that address customer feedback, customer service and customer satisfaction to this level. I am greatly appreciative of their efforts.
Reviews with attachments
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Love this machine – We love our lattes in the mornings and we have no regrets buying this machine. We wanted something that was easy to use and made great coffee. We previously owned two delonghi machines and we decided to try this one as the manager at the store recommended it. It was a little dearer but we were happy to try it and when we add up how many coffees we… Read more · 3
have made/maintenance products/beans times the price of buying one in the shop 2-3 times a day it has nearly paid for itself. So far we have had this machine for 8 months. I am glad we purchased it. Touch screen is easy to use and there are already premade coffee settings but it is super easy to put in your own coffee setting how you like it. The machine heats up quickly. I find the coffee is better tasting, more crema. The biggest seller for me is the ease of switching milks without cleaning and changing milk containers which I had to do for my previous coffee machine. I love that I can use my almond barista milk for one coffee and easily change to cows milk for the next beverage just by taking the straw out of my almond milk package and popping it into the cows milk to make the next coffee. Have not had any issues so far bar the milk not frothing like there is a hole in the milk tube or something. Usually this remedies itself after a few days and it is back to normal. My partner thinks it may be some air trapped in the machine after cleaning. Other than this happening twice in eight months we have had no further issues. The machine is also easy to clean and it lets you know if it it needs maintenance. The coffee bean lid is nice and heavy securing the beans and keeping them fresh. I think I will stick to Jura brand. I am impressed.
Excellent coffee machine – Very good coffee machine that makes great coffee. It takes a few goes at getting your coffee settings and requirements right. This machine allows you to take control of exactly how you want your coffee with an easy use touch screen with loads of scope for adjustments(strength, temp,quantity). My first Jura machine lasted 17 years and I hope this… Read more · 1
machine will do the same. Jura make quality machines like no other! You will not be disappointed with Jura.
Once you have had it it’s way to hard to go back – Second machine in 10 years, mother in law saw the first one asked why, every visit since she says Best Buy ever, can’t use a remote on a tv but can use the JURA without asking for help Show details
Makes Great coffee but has 1 small design flaw – We upgraded from the F8 which was also a great machine and like the way it makes better milk froth and you can vary it from hot milk to froth. The bean container and ground's container are larger and require less frequent refills. The coffee grinding mechanism is quieter than the previous model too. It has a main dual coffee spout in the middle… Read more
and a second spout combined at the milk frother to make cappuccino etc. at the side. The problem we have experienced is the rinsing tank for cleaning the milk system barely fits on the tray under the milk spout and we have had a few occasions where oversized cups have tipped off the tray . A normal sized cup has no problems so for most people its a non issue. It wouldn't stop me from buying it but we wish the milk could have come out of the centre spout where you could fit any size cup easily.
Fully automated goodness – We purchased the Jura S8 about a week ago after Oogling it for the last 12+ months. Initially when we went into get it we had decided we were going to get the Jura S8 Chrome. We quickly found out that they were no longer being sold as the new S8 Intra had hit the shelves. So after a little bargaining with the Harvey Norman representative we got it… Read more
down to $2499 which was only $200 more than we had initially set out to spend on the old unit. And then...it hit me! I still had a $150 gift card from our fridge purchase a couple of months back, so all in all paid $50 more for the newer machine that apparently has "upgraded internals". It looks good, is pretty quiet, and everything is automated! I love it!
The one caveat that we had was the first unit was damaged out of the box. The screen was faulty, but after a quick email to a Jura they had it sorted no problems and gave us a new machine. They even had the store call US to arrange the swap of the machine.
We've used it several times a day mostly for cappuccino and espresso shots and we've not been let down so far. There's so much adjustment so you can make them however you see fit. We've programmed different settings into each of our drinks so you just switch it on and go.
There's sensors for EVERYTHING. Low water, low beans, filter change, water catch full, coffee grinds need emptying, milk line cleaning. Literally everything. Any Tom dick or Harry could use this machine. It does require a touch of fine tuning for each drink based on the beans you are using, but that's to be expected. You can set how strong the flavour is, how many mills of coffee you want out, how hot you want it etc etc all with the scroll, swipe or press on the screen. It's really simple. There's plenty of height adjustment. In the photos below that's a 450ml double wall cup under the milk extractor and it fits with more upwards adjustment for cups larger than that.
There is an app but I don't find it too useful as you have to leave the machine on all night to make a coffee in the morning. Good maybe if you walk past the kitchen in the morning, switch on the machine and as you were getting out of the shower opened the app and got it to make your drink? Other than that I don't see much point in it.
When it wants a clean you just put water in the dedicated cleaning container, take the milk line from the milk fridge (or plug it in if you don't have one) drop a tablet or two in the fridge divider and click "clean immediately" and it'll do everything until you have to put more clean water in. Much easier than our old machine.
We've found all the coffee beans seem to have extracted pretty well with a nice flavour. Sometimes you have to adjust the strength to suit certain beans or they will come out bitter.
The only 2 things about this machine that are annoying is the fact that except for on one very particular angle you cannot see how full the water tank, and the base bit where your cup sits isn't real chrome - it's plastic. Given the price I would expect it to be chrome/metal.
With the exception of that there isn't much I would change.
Positive reviews
Reliable Machine that provides a great cup of coffee – I wanted to delay writing this review until the machine was tried and tested. After 2.5 years I can give the machine 5 stars. After purchasing numerous Delongie Coffee Machines all of which gave problems and even after servicing did not last long I wanted to try a different brand. Looking for an automatic machine as well as one that could be… Read more
used with ground and beans I went for a Jura S8 as it provided a flat white as well as many other types of coffee. The Pulse Extraction definately tastes better but only provides a small coffee. It took a while to get my head around the maintenance program but I have faithfully kept to the instructions given. It hasn't missed a beat so even though the maintenance products add up, in the long run it is cheaper than having to send it away to be serviced. The support service was also excellent when needed in the early stages.
Great coffee, but cumbersome clean up – After replacing 2 top of the line Delonghi coffee machines in 16 months, I decided to purchase the Jura S8 last week. The quality of the coffee is fantastic and great ease of use in making black coffee. My only negative so far is cleaning the milk system. When making a milk based coffee, you have to take the nozzle and put it into the milk… Read more
cleaning plastic jug with solvents supplied. You have to fill this jug with water to dissolve the solvents and then press the screen several times to start the cleaning process. Then you have to remove the tube, take the tub to the sink and once again fill it with clean water. Then back to the machine for a final rinse. Then take the remaining water in the jug and pour it out in the sink.
A very cumbersome cleaning method. AT least the Delonghi, all I had to do it turn a knob on the milk carafe and it cleaned it out quickly.
With Jura, it is such a hassle to do this in the morning when all you want to do it make a quick coffee and go to work.
Also. they do not supply a milk carafe. I had to go online and order one which costs over $40.00 AUD and plastic nozzle supplied does not even go to the bottom of a milk carton.
For the price, it is a great coffee machine, but ease of use after making a milk-based coffee is too hard and too be honest, I regret spending so much money on something that makes my mornings harder. Making coffee should be a easy process.
Amazing quality espresso from an automatic! – I drink mainly double espresso and I buy my beans from Patricia’s in Melbourne. I am constantly amazed at how close the S8 gets to the coffee from the baristas. Show details
Negative reviews
Jura S8 Owner Review after 8 Months – After using this coffee machine for 8 months, here is my experience. My original machine was replaced at my request because of the problems with inconsistent amounts of coffee delivered and with the coffee pouring not shutting off cleanly (continuing to shoot streams of coffee into the cup and dribbling for several seconds). The replacement… Read more
machine is no better and sometimes underpours or overpours both milk and/or coffee. The coffee delivery still does not shut off cleanly with streams and dribbles continuing for several seconds.
Another disappointment is the effort demanded by the machine to clean and maintain it. After milk coffee drinks, instead of the machine just automatically rinsing the milk system as in earlier Jura models, this machine (and probably other Jura machines) requires you to use Jura's milk-system cleaning crystals (hugely expensive) to run a cleaning solution through the whole milk system, followed by a separate fresh water rinse. To perform these two operations, you need to dissolve the crystals, run the cleaning solution though, then wash out the supplied container several times to eliminate the cleaner, and then refill the container with fresh water for the fresh water rinse. Because you need to rinse the cleaning solution out of the container thoroughly, I estimate that this these two operations use over 1.5 litres of water each time and several minutes of your time. If you use your machine daily, that is at least 540 litres of water down the drain per year. You also need to remove and dismantle the milk frother and manually clean it each time. The machine itself must still be cleaned periodically as with most machines.
Descaling is not required if you use the Jura grey water filters. However, these filters are very expensive at around A$26 each, and last 2 months (or 50 liters). That's $312 per year. If you add this cost, the cost of the cleaning crystals and the machine cleaning tablets, you are looking at a substantial running cost. Jura warns against using other milk cleaners or machine cleaners. In fairness, other-brand machines can use water filters that are equally expensive, and also require cleaning.
My original comments about the flimsy materials used in this machine still stand. Materials are thin plastic panels and mouldings, and in my opinion, are at risk of breakage in normal use. The water container is particularly susceptible to cracking because of the brittle plastic used.
This is my third Jura machine and the most disappointing. The previous two machines were solidly made and easier to use, but both failed and required repair, one under warranty and one not. There are other brands of automatic coffee machines available, which can do at least as much as this machine and are half the cost. Whichever machine you buy, I suggest that you check the operational requirements and the associated costs, and test the machine in the shop to ensure that it works as you expect.
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**** Edit ***** Machine broken again, 3rd time - permanent "Empty Drip Tray" Error I have had enough now – I left below review 8 months ago. 02.01.2025 Machine is now broken again. After decalcifying the machine (yes I did use Jura branded tablets) it now permanently shows "empty drip tray". Tray is empty, clean, dry. Metal contacts are clean an dry, area in which tray slides into is clean, free of grounds and dry. Tried turning machine on and off,… Read more
tried with and without grounds container. Called customer service on hold for 15 minutes then I was hung up on. The machine is as rubbish as their customer service !
I am so disappointed with this machine. For a top end machine you would expect to get a few years of use out of it. Instead my new machine has been sent for repair twice. First time it was the electronics now the grinding mechanism. Jura service sucks. I took the faulty machine back to Harvey Norman where I purchased it, it sat there for nearly 2 weeks because Jura didn't send the postage label. I was told it will be another 4 weeks before I get the machine back. I regret buying this machine.
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Very average machine – Very disappointed considering the price. Milk frother constantly blocking up with each use, noisy and slow. Machine has failed within 2 years and jura have offered a factory seconds machine. Show details
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Recent reviews
Very disappointed with my S8 machine - I purchased this Jura S8 machine in March 2022 to replace a J5 machine. Within 4 months of purchase I had to contact Jura customer service because the coffees were flat and barely lukewarm. The customer service technician sent me some documentation regarding how to fix milk blockages and that seemed to help… Read more
for a while however we have been experiencing the same problem on and off for the last 3 years. I make 4 milk based coffees per day and for the last 3 weeks not a single cup has been to the standard you would expect of an expensive machine despite my very best efforts to do all the required maintenance. Every single cup has been below lukewarm and very flat (no matter what milk based coffee I make). Jura customer service is now suggesting I replace the milk frother($150) and explained that this part "needs changing from time to time". So, this is an extra cost that certainly was not mentioned when I purchased the machine direct from Jura 3 years ago. This cost is in addition to the expensive maintenance products (filters, cleaning tablets, granules). Overall this machine makes great coffees when it works however I would not recommend it because the quality of the coffee produced by the machine is not consistent due to the constant blockage/cleaning issues and the time spent trying to resolve these issues. Sadly after using Jura coffee machines for many years, I will not be purchasing another Jura machine.
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Find out how Jura S8 compares to other Fully Automatic Coffee Machines
Know better, choose better.
A little disappointed – Just received our new S8. There are some disappointing features compared to our old Z6. The face is shiny—no, not metal—plastic! Milk based drinks have to be made far to the right. Our old machine made all drinks from the center. If your cup has a broad lip it can’t get close enough to the machine to avoid the spout missing the cup. The screen… Read more
is difficult to follow and the buttons are hard to find since they have no markings. Trying to modify the components of a drink is nearly impossible and it appears you can’t modify again a second time. It is apparently not possible to modify the location of your favorite drinks to a single screen. The water tank is no longer transparent so you can’t see when more water is needed.
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Software Screen Update – I own a S8 and recently purchased an S8 for work. The only difference appears to be the touch screen cleaning pictures. My machine has the picture Liquid milk cleaner, my work machine has the pallet picture. Is there a way to update the screen on my machine? I do have it connected. App version: Version 3.1.6 Build (542082346) File version of the machine: 28.06.22 Show details · 2
Touch screen freezes. Jura customer service amazing – Few problems to start with but jura customer service were amazing. Replaced item within 2 days. Will see how this one goes and will update in 3 months. When it was working, as good as any coffee I've ever had and I've drank coffee all over the world. Show details · 3
Perfect coffee every time! – We have had our Jura S8 for a couple of months now and enjoy our daily coffee fix even more with this fantastic machine. Each coffee is perfect every time! Show details · 1
A great coffee machine and easy to operate – The quality of the coffee produced is very good. The quality is consistent , but l find the factory setting re the temperature of the coffee is on the cooler side. Heating could be increased. Show details · 2
Good coffee every time – Easy to use, quiet, just a joy to have in the kitchen. I drink 10 to 15 cups per day so I find this so convenient. You can guarantee each coffee is perfect. Show details · 1
I love my new coffee machine – I love my new coffee machine. I don't have to but coffee from a Cafe any more, I can get one from home which is made exactly to my taste. Show details · 1
Love the product. Love the Coffee – We had our Jura Impressa J5 for over ten years and used it everyday. With a clean and a service it would probably live on, but we decided to buy a new S8 glad we did, we love it. Show details · 1
Great machine. So quite – The S8 is a significant step up from our trusty old Deloghi. Its quieter, easier to use and makes an excellent cup of coffee. Experimenting with new beans. Temperature is good Show details · 1
Find out how Jura S8 compares to other Fully Automatic Coffee Machines
Know better, choose better.
It’s fantastic I love it so happy to have it – Ten out of ten it’s so easy to use clean it tells you everything you need to do is so easy to use a I love it so much you would love it as well Show details · 4
Fabulous Coffee every time! – The Jura S8 was easy to operate from the first. Having used manual, then pods and now this machine it seems to be the best of both worlds. Different grinding options, choose your own blends, select your coffee style etc. Show details
Best Buy! – My first ever coffee machine and I love it! I haven’t purchased a coffee since I bought this machine. I love that everything is automatic so makes my mornings hassle free. So easy to use and just as easy to clean. Highly recommend! Show details
Excellent coffee machine – An excellent coffee machine with amazing support for any queries to the operation. In fact there couldn’t be a better coffee machine for the different coffee drinks and the appearance of the machine is awe inspiring. Show details
Jura S 8 – After unpacking and following the instruction, the machine provided an excellent Cappuccino coffee. As I use a Mug I use the 30ml of Milk foam first and then add the Cappuccino. The improvement is the foam attachment as it failed to work on my previous machine and improved to some stage after removing the metal attachment but still had to support… Read more
it by hand.
The current short-commings are the for ever cleaning of the milk system. The added negative is the filter cartrage it request to be changed. I am using water from my Rainwater Tank which is filtered by a Siver and Carbon Filter System, so this makes the filter in the machine not needed.
The coffee consumtion is about 5 cups a day and after 6 Weeks it requires a change this meens I have to purchase about 9 Water Filters a year and at the current price of $20 that would add $180 a year to my coffe or about $0.10 per cup at the current rate.
Better than the manual or semi automatic coffee machines – In the past i used the professional manual commercial coffee machine with seperate coffee grinder. It took time to warm up and then the mess cleaning up was just too much extra work for me. My friends told me to get the S8 Jura model and so i did my homework and started looking which model was the right one for my home. I chose the S8 model as it… Read more
has a digital screen with so many different options to choose from including hot water for your teas ect. This is a fully AUTOMATIC Coffee machine and i stress to you no big clean up afterwards. It actually promps you when to clean, change water tank, clean the milk filter and does this all by itself. This is like a little robot it does everything for you. No need to go to the local cafe guys this is the top of all top of machines.Im an Italian girl so i know my coffees. The best investment i have purchased and am so happy.Am now saving up for the Z10 model for my hair and beauty business, this makes your iced coffees and cold brews. love love my brand new machine. Thank you Jura.
Jura S 8 – The machine makes really good coffee, unfortunately the down sides in my opinion are the fact that you have to clean after every usage and the filters don’t last long. Show details
This is perfect – Everything is perfect with this machine no complaints tempreture is perfect i like the feateure with the milk warm or hot i like the ease of cleaning thge milk frother Show details
Awesome product and the whole family loves it. Lovely in all means – Makes good coffee, temperature is always great and awesome milk froth. Time after time does the right instructions and best part the Bluetooth system is fantastic for custom made cup Show details
Great it makes perfect Capuccinos – I have looked at the S8 for several years before being prepared to justify the cost of the machine Now I have it, I am really happy with the machine and enjoy making coffee for my friends. Quality of coffee produced by machine excellent and as good and more consistent than I previously bought in a coffee shop Temperature is consistently hot - just how I like it. Show details
Quality and simplicity – Although it all looks very complicated when you unboxing it once you watch the videos and use it it really is quite simple the quality of the machine is obvious and it makes for a good coffee
Great coffee - Great machine – Love the coffee that the S8 makes. Hubby likes expresso, I like flat white. Love that I can program strength of coffee, how much water and froth just fabulous. Quality if great, still experimenting with different beans to find the "ones". Have had no problems with the temperature , I found initially my coffee was too hot but adjusted it to… Read more
taste. Love the fact that there is an auto clean for the milk system which offers peace of mind with stale milk in the system. Overall just love it! Its taken a year to save up for it but so worth it.
Great but I can’t make strong crema coffee – The coffee is good for some coffee drinkers. I’m a little disappointed not being able to grind coffee beans finer for a smooth crema espresso. The way it makes coffee is very consistent. I maxed out the finest grind and strongest coffee level which feels go beca medium strength. The temperature of the the coffee could be hotter, I have to microwave it to get to a hotter temperature. Show details
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