First machine operated well for a few months. The solid red light came on. All the instruction manual directions were followed to correct the problem but the machine never operated again. When preparing the machine for return to place of purchase black fluid drained out of the bottom of the machine when tipped sideways. The second machine was much nosier than the first. It too worked ok for a few months then developed a problem and erratic behavior. The red fault light came on. When performing the manual procedure "turn off and back on a loud ...pop came from the machine insides and a burnt electrical smell was detected. Black fluid drained out of the machine when it was tipped sideways. Liquid maybe leaking into the electronics of the machine.
Purchased in January 2021 at Big W for $200.00.
Great machine, horrible, bitter coffee
No issues with the machine but would never buy again or recommend because the Nespreso Vertuo capsules are 1) very expensive and 2) make the most bitter coffee. And these fancy names are meaningless because they smell and taste exactly the same.
Purchased in October 2019.
Poor Quality, Poor Service
Opened the DeLonghi Vertuo Plus and used it about 5 times in the first day ... the second morning turned it on, pressed the button for it to open, it opened about 1 cm then stopped. The red light around the top button went solid red . Tried unplugging and waiting a few seconds as suggested in the manual, but no luck. I Called support and they said unpug and wait half an hour, also no result ... it's still just stuck 1 cm open. As it was a gift and i don't have the receipt Nespresso aren't being very "supportive" here, they don't want to know and just direct me back to the original place of purchase. After this i wouldn't be buying any DeLonghi products. I understand products sometimes fail but the support from Delonghi is AWFUL.
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