Breville Nespresso Creatista Plus BNE800

We purchased the Creatista Plus after we tried the machine at my daughter's home and as we were facing an extended Covid lockdown. We love the ease of use, the quality and range of the Nespresso coffee pods and how easy it is to adjust the temperature of the milk - perfect for hot chocolate. The pop out shelf is great for small coffee glasses. Not only does the machine look stylish, it makes good coffee and is very easy to clean. It comes with a stainless steel milk jug and a Nespresso pod sample pack. We love our new coffee machine!

Very satisfied and like how you can set the temp for it to be hot and set the milk froth and save your settings. Makes perfect coffee every time. Just as good as a brought coffee. Easy to clean too, takes a few minutes.

Easy to use.. my almond lattes has nothing to envy coffee shops bought ones. Perfect size doesnt take much space on my benchtop. Easy cleaning as well.
Buy the original nespresso pods and it will give you the best coffees.

This machine makes the morning coffee ritual a pleasure. Not only is the machine easy to operate (my 8 year old now makes my morning coffee) but the quality of the coffee is great, obviously based on the types of pods you procure. The milk steamer is super fast and delivers milk at a perfect temperature every time. The machine is easy to clean and it has not missed a beat since we purchased it.

I bought my machine 2 years ago and just few days after last day of my guarantee so signal at all on my machine…

Due to pandemic I moved to singapore and called customer service and they mentioned they could not do anything as the machine was bought in australia …. And my only solution was to buy a new machine!

For the more premium of their machine I feel this is 1. Very bad customer service as all technical issues can happen but a solution should be given to customers - specifically in this pandemic where it is not possible to travel back … 2. Poor logistic in between Nespresso different branches as Australia is also part of Apac at least a repair should be possible…

Very unhappy with the lack of solution provided

I love this machine, I love being able to froth my own milk and vary the temperature. Most machines don't do the milk hot enough for me. Another point I want to say is that I have had twice had to return this machine for service as something was wrong with the steam wand. Although both times it was long out of warranty, Nespresso fixed it free of charge. Their customer service is absolutely amazing. In my favour, I am a very long term customer who buys Nespresso capsules both on line and in store. I feel this is a company that values my patronage.

The machine is easy to use, quick and makes consistent coffees. Previously owned the DeLonghi Nespresso Citiz, which we owned for 7-8 years. Then decided to upgrade to this machine mostly for the improved milk frothing feature.

I purchased this unit for a holiday rental home, because it's important that tenants have access to appliances that are functional and don't need any special maintenance or cleaning. The key feature that I looked for is the integrated milk frothing unit, which is generally done by a separate clunky gadget for many pod-based coffee makers. Used it myself for a week and happy with the results - good coffee and nicely frothed milk. Big plus for a holiday rental is that it cleans the internals of the milk frother automatically after each cup.

Th...

Before buying the Creatista Plus (our first coffee capsule machine we had a fully automatic coffee machine with built in grinder. The machine brewed good coffee but was big and a mess to clean every time. Ground coffee goes everywhere. Milk frother was inconsistent, pain to clean and eventually stopped working. I swore that the next machine will be easier and less messy to use - and it was!

In Dec 2016 we purchased a Creatista Plus. The Creatista makes life so easy. The pods solution is a clean, no mess, no fuss solution. Coffee is brewed per...

My Crestista Plus machine scores 6 out of 5 stars for its glamorous, compact design and ease of use!

However, after just 12 months the electronics ‘died’! The Appliance Shed fixed that up by replacing the mother-board in November 2019.

Then, this June, the appliance malfunctioned in the descale mode, and no matter what the help line told me to do would not come out of this mode! Again, Appliance Shed fixed the problem!
Last month, same problem I had back in June - stuck in descale mode!

I wonder if there is a programming error with this particular model?

My machine is 2 years old now, and I have made 3 trips to the Appliance Shed! ...

Very disappointed. My son bought the machine as a gift and paid full price knowing he would get an $80 coffee credit. When I submitted the credit I didnt hear anything for 3 weeks. When I asked on the online chat I was told it came in a week too late so forget it. Very disappointed that there is nothing you can do. Only 4 weeks to submit a promotion is not really enough time if it is a gift. I used to enjoy the coffee now this has left me with a bitter taste in my mouth. :(
Update: company never gets back. The minute they saw it on product revi...

I'm an avid coffee drinker for most of my life. Although I've gone through "periods" of dripolator, percolator, paper filtered, plunger, bag filter, cup filter and then many years of domestic cappuccino machines, starting with the trusty "Atomic" through to an electric Krups with Krups grinder, nothing beats the shear ease of capsule coffee. My standard Inissia with a milk frother was hard to beat, until.....the BNE800SS.
Using quality capsules, you can have consistently 4.5 to 5 star coffee every time.
With purge cleaning, automated descaling...

I've had this machine for just over two years now, as a birthday present from my son.......it's been simply wonderful. I had an older Inissia before with a milk frother, but this new one is so easy to use, and fully adjustable to make coffee just the way you want. With it's self cleaning purge, and large water tank......I can't live without it. Lattes, capuccinos, short or long or even ristretto....this machine dose them all. My son was so impressed, he bought one for himself!!

We bought one of these machines after having 3 Nespresso pod machines over the last 10 years that we were very happy with (but we were replacing old technology and/or worn out machines).

I was very excited to get this machine and looking forward to the good quality shot with crema Nespresso machines normally deliver.

We returned the first machine as the thermostat stopped working after a few weeks. It worked initially , but the coffee was weak.

We returned the second machine because the coffee was also weak and once again the crema poor in...

This is the second time that this machine has been sent for repairs.

We have had ongoing problems with this machine from the date of purchase.

The only reason we have only returned it for repairs twice is that we are in Western Australia and the process can take up to a month to get it back as it is repaired in NSW.

The machine is used once a day in the morning by a couple – when it works. I was told by Coffee Expert at the call centre I was using the wrong pods - I ONLY used branded Nespresso pods.

The issues with the machine are as follows:
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