Breville Nespresso Creatista Plus BNE800
BNE800BSS (Brushed Stainless Steel), BNE800BTR (Black Truffle), BNE800SST (Sea Salt), BNE800SHY (Smoked Hickory) · See All
- ✓ Verified company
- Award Winner 2023
- +3 more
182 reviews · Statistics
- See all reviewer photos
- Daily (54)
- Several times a week (4)
- Weekly (4)
- Rarely (1)
Breville Nespresso Creatista Plus BNE800 is a ProductReview.com.au Awards Winner for 2023, 2022, 2020 and 2019. Learn more
Cafe quality
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)Cafe quality in minutes and mess-free. Just substitute Nespresso pods for more quality pods (such as Urban Brew, intensity 14, which are also compostable pods). Easily adjust the coffee pour, milk temperature and froth level to your desired taste.
Purchased in for $743.95.
- Product is used: Daily
Planned obsolescence.
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)We have now owned multiple Breville Creatista machines, and all have failed after 10 to 13 months. Despite very low usage we have found the machines life span is very short and not worth the cost of repairing. I would strongly urge anyone to reconsider buying this machine as it is unreliable and destined (probably designed) to break down a week after the warranty expires.
What is as disappointing is Brevilles after sale service - it is simply not existent, they push all enquiries off Nespresso who simply don’t care as it is not their reputation in question.
Read the reviews - the consensus is this machine is great when new but destined to fail. Save your money and avoid Breville Creatista machines.
Purchased in at Nespresso Shop for $990.
- Product is used: Weekly
DO NOT BUY! Very faulty product.
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)We got our Creatista Plus in June 2021. Three months later, we started having problems with it - not heating the milk properly, not frothing, didn't sound right. Returned it to Nespresso - they replaced the pump. It then worked fine until now - it has the same issues as before, but the two year warranty expired exactly FIVE WEEKS ago. I rang Nespresso, they advised that the replacement pump had a 6 month warranty. My options now are: Pay flat repair fee of $335, which includes postage of machine to Nespresso and return, and a 6 month repa
... Read moreir warranty. The other option is buy a new machine from Nespresso for $709 (Members price). The full RRP is $949. Stupidly, I bought another Creatista machine because we love the coffee and it's super easy to use, I made sure I got a 5 year warranty on it. It has already developed the same fault and it's barely 2 months old. DO NOT BUY!!Purchased in at The Good Guys Online store for $684.
- Product is used: Daily
Nespresso will recycle your unwanted Nespresso coffee machine if you are prepared to box it up to return to them. They will send you a label to print, you take the box to AusPost and it will be returned to Nespresso their cost.
Final update - these machines are rubbish. Our new machine - not quite 2 months old - is already malfunctioning, just as our previous machine did at the 2-3 month mark. It's not heating the milk pro
... Read moreperly, not frothing, the noise it makes does not sound right. When the same thing happened with our previous machine, we sent it in for repairs and the pump was replaced. And then the same issue happened again just after the warranty expired. I have just rung Nespresso - I spoke to a young woman whose first language is clearly not English, asking me if the machine "does not flow the coffee?". She also did not confirm my personal details at the start of the conversation. I felt sorry for her, she was trying her hardest to be helpful and was polite and friendly. I will have to send my new machine back to Nespresso for repairs, which is an inconvenience. And as they no longer supply a loan coffee machine, we'll be without our coffee hit for 2-3 weeks. Third world problems, I know, but how Nespresso & Breville can put their names on such poor quality machines and have the gall to sell them at $949 is beyond me.
Lasted 14 months
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)This is our second Nespresso machine.
For 12 months we loved the coffee made with this machine. Coffee pods always came from Nespresso, daily coffees and we kept it immaculate. Along with the $850 machine a lot of money was also spent on pods and extra equipment. After 14 months we started having fault codes 3 of them, the machine was sent back to Breville/Nespresso through Harvey Norman, came back 5 weeks later with one fault code and a cracked base. As the machine still worked despite this we did not want to send it back for another month.
Purchased in at Harvey Norman for $850.
- Product is used: Daily
Find out how Breville Nespresso Creatista Plus BNE800 compares to other Capsule / Coffee Pod Machines
Know better, choose better.
Great pod machine
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)This is a consistent performer... I wish that Nespresso would show what they put in their coffee pods... I am aware that caramel is added to some and I think an emulsifier is added to others?
Purchased in for $599.
- Product is used: Several times a week
Looks great on the kitchen bench
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)Look great machine but immediately as soon as you make a coffee, change the milk temperature, out of the factory the temp is set to lava
Purchased in at The Good Guys for $679.
- Product is used: Daily
Constant problems
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)This is the second Creatista machine in 5 years as well as numerous smaller Nespresso machines.
Purchased in February 2021 and still under warranty, it is constantly showing "attach steam tip" code, which was surprising as the frother is only used twice a day.
After online searching of possible causes, I purchased a new tip from Nespresso, reset the factory settings and descaled the machine. The error code continued, so I entered into a live chat with Nespresso. It was confirmed a repair was necessary and taking into account posting the machin
Purchased in at JBHIFI for $699.
- Product is used: Daily
Refused warranty. Broken heating system and steam wand.
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)Machine is 6 months old. Does not heat and steam wand completely stopped working. When you push the button with a capsule, only cold coffee comes out. I contacted nespresso and the have refused to honour warranty on the machine. They say they believe I used non nespresso capsules on the machine that the warranty has been voided. I actually have been using the nespresso capsules they were just ordered under a different account. I told them I can even prove with an invoice that I bought nespresso capsules. They will do anything to get out of warranty. Sunbeam support and delongi support are so much better stay away from breville
Purchased in at The Good Guys.
- Product is used: Weekly
My coffee mate
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)A good little machine, was reliable until 12 months in then it went wild - leaking from the base - but the Nespresso's collect and return program had it back to me in a month. It's used every day multiple times so having a fit after approaching 1000 coffees isn't bad. Noisy, reliable, easy to use, demands maintenance every 6 months or so, makes great coffee...enough said.
Purchased in at Nespresso Shop for $600.
- Product is used: Daily
Find out how Breville Nespresso Creatista Plus BNE800 compares to other Capsule / Coffee Pod Machines
Know better, choose better.
Ahh morning coffee was never better
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)My husband and I enjoy our morning coffee. This machine is easy to use and requires little maintenance compared to our previous machines. I use a variety of coffee pods and have had nil issues so far. I had to change the milk settings to hot as we like out coffee extra hot. This was very easy to do by just following the on screen prompts. The cost was an initial shock but as my grandson would say 'you get what you paid for nan," and nan is very happy.
Purchased in at The Good Guys for $899.
- Product is used: Daily
Same yourself time:
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)Not a good machine to purchase. The steam wand keeps having issues where it wont froth the milk- and wont even work at times. Machine has to be sent down south for repairs. Have had a replacement machine provided by Nespresso - but still having the same issues with the replacement machine.
Purchased in for $845.
- Product is used: Daily
wow - do you like to edit honest reviews much? At least let the customers know exactly what they are getting themselves into by purchasing a nespresso machine.
Terrible Lemon of a machine
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)Like a previous reviewer, I purchased this machine from Good Guys in June 2021.It must have been a very bad month at the factory as our machine is the same type of lemon others have described.My daughter has one that works, so I do know they can be good, and can only surmise that this batch has something terribly wrong or it was Friday afternoon at the factory. Our machine worked well for a couple of months, then started making soap-like bubbles and not heating the milk no matter what setting we used.We rang the product help line and the woman
... Read moretalked us through the settings before deciding we needed another steam tip.We waited for that to arrive, coffee-less, but hopeful, and found it made no difference at all.Rang again, waited ages again to be answered,got told it had to be sent in for repair. We live out of town and I work, so a trip to the post office is difficult to arrange.Went without coffee as we awaited it’s return with fingers crossed. Shortly after it came back, with the drip tray now broken during its time away, it started just frothing milk all over the kitchen and being cold or warm on a whim.Rang again, waited ages on the phone again, got told it had to be sent back AGAIN. Packed it up, tried to organise time off for another trip to the post office, dreamed about a cup of coffee without having to hose down the kitchen.It came back again, drip tray replaced- woo, made a few cups of coffee with an uneasy sense of dread.You guessed it- milk foaming all over the kitchen, bubbles everywhere, lukewarm coffee.Have rang again, been told it has to go back again, but haven’t received a postal label yet, so another weekend has gone by with only the bitter disappointment of stick coffee. I don’t think I can take it again.Not without proper coffee. It’s spent more time at the repair centre than in our kitchen.We’ve been through endless milk and coffee and packing tape and petrol. Our spirits are broken.Please just send us a new machine from a different batch that isn’t a lemon!Purchased in at The Good Guys Online store.
- Product is used: Daily
Find out how Breville Nespresso Creatista Plus BNE800 compares to other Capsule / Coffee Pod Machines
Know better, choose better.
Waste of Money
Nespresso Creatista Plus BNE800BTR (Black Truffle)Bought this from the Good Guys 22/6/2021. Loved all the settings available however it was loud, and I mean LOUD. Within 3 months the milk frothing wand stopped working (wouldn't heat the milk even when on the hottest setting and started making loads of air bubbles instead of lovely textured milk) so after troubleshooting, raised a case with Concierge 2/10/21. After fighting with Concierge due to their sheer lack of communication and being without the machine while it gets "fixed" fast forward to 18/11/2021 and I finally receive a call that the
... Read morey are refunding me the money for the faulty machine and the concierge. All my appliances are Breville so expected quality for the price tag however this was the biggest waste of money I have ever spent. Now I am trying to find something to replace it.Purchased in at The Good Guys for $624.
- Product is used: Daily
Fantastic machine
Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)I love our Creatista Plus. It gets used several times a day without any problems. I've only used the Nespresso coffee pods in it which I'm very happy with. A bit expensive, but a few years in it's paid for itself.
Purchased in at David Jones.
- Product is used: Daily
My daily Cuppa Coffee
Nespresso Creatista Plus BNE800BTR (Black Truffle)Very satisfied with the overall product! Brilliant functionality, beautiful design and an amazing texture. Love the black truffle look! Best purchase made, in fact an investment for the entire house!
Questions & Answers
My creatista plus stopped pumping water (for coffee and from the steam wand) I've tried everything please help
Hi Kenny, have you tried ringing Nespresso? Their customer service can be hit and miss, but hopefully you will get someone who speaks good English and knows what they're talking about. They will run you through steps to check your machine and if none of that works, you can arrange to send your machine back to Nespresso for repairs at no cost to you if it is still under Warranty. You will have to securely package your machine (find a box the right size for machine and wrap your machine in bubble wrap, enjoy ...), attach the label that Nespresso sends you and take your machine to your local Aust Post store. Pump failure is a common problem with the Creatista Plus machines. Repair turnaround was fairly quick the last time I used it.
My creatista plus is leaking water underneath machine, how do i fix it.
Reading all these negative reviews dating back from 2 years ago (until recent), I’m wondering if any of these faults have now been rectified? Mainly seems to be a problem with the milk wand.
In my opinion none of the faults have been rectified and Breville simply don’t care.
In our case we have had multiple machines - some replaced under warranty and all failed. The steam wand, the seal between the capsules and the machine and the heating element are all areas of concern.
Hi Neil. Thanks for your response. It’s a pity that the faults are still there as otherwise it seems like a potentially great machine.
Almost bought one, glad I read the reviews first! Yes, it seems neither Breville nor Nespresso care, considering how many people are still complaining about the same issues. How frustrating for you guys!
Get an answer from our members and Breville representatives
Details
Most reviewers positively raved about their Nespresso Creatista’s performance, which made it worth its price tag. Some purchased multiple units, while others used their pod machine up to eight times daily, with consistently high quality coffee produced each time.
Features
- Three second heat-up time makes preparing coffees a quick task.
- A fully automatic steam wand can create 8 milk texture levels, like thick, creamy milk that’s ideal for latte lovers, as well as silky, micro-froth for cappuccinos.
- 11 milk temperature settings let you customise your coffee to your preference.
- Three shot functions: risretto (25mL), espresso (45mL) and lungo (110mL) also allow for better customisation.
- A digital display and fully automatic steam wand make this machine easy to use.
- An assisted cleaning function makes the steam wand less fiddly to clean.
- Includes a stainless steel milk jug and a tasting box of Nespresso capsules.
Points of praise
The Creatista Plus makes customised coffee, which reviewers loved. They could choose the size of their shot, as well as preferred milk thickness and frothiness. This made the Creatista Plus a favourite for all of the family. For example, many reviewers said it catered to their preference for immediately-drinkable coffee, as well as their partner's preference for piping-hot coffee. Kids also enjoyed the hot chocolates, as the Creatista Plus can make milk-only drinks, too.
The quality and consistency of coffee was applauded by reviewers. One reviewer summarised it aptly when they wrote: ‘We use it every day and have never had a bad coffee yet.’ Smooth coffees and silkily-frothed milk were highlights, along with temperature setting which pinpointed the accuracy of coffee quality each time.
Notably easy to use and to clean, the Creatista features an integrated LED display that walks you through every step of the process, while an assisted cleaning function ‘purges’ the automatic steam wand after each use for easier cleaning.
|  |  |  | |
|---|---|---|---|---|
| Category | Capsule / Coffee Pod Machines | Capsule / Coffee Pod Machines | Capsule / Coffee Pod Machines | Capsule / Coffee Pod Machines |
| Price (RRP) | $899 | $899 | $899 | $899 |
| Pump Pressure | 19 bar | 19 bar | 19 bar | 19 bar |
| Dishwasher Safe Parts | No | No | No | No |
| Water Tank Capacity | 1.5 L | 1.5 L | 1.5 L | 1.5 L |
| Dimensions | 408 x 171 x 310 mm | 408 x 171 x 310 mm | 408 x 171 x 310 mm | 408 x 171 x 310 mm |
| Weight | 5.2 kg | 5.2 kg | 5.2 kg | 5.2 kg |
| Capsule Compatability | Nespresso | Nespresso | Nespresso | Nespresso |
| Milk Frother | Steam Wand | Steam Wand | Steam Wand | Steam Wand |
| Heat-up Time | 3 seconds | 3 seconds | 3 seconds | 3 seconds |
| Auto Shut-off | Yes | Yes | Yes | Yes |
| Shot Functions | Espresso, Lungo and Ristretto | Espresso, Lungo and Ristretto | Espresso, Lungo and Ristretto | Espresso, Lungo and Ristretto |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
| Colour / Finish | Brushed Stainless Steel | Black Truffle | Sea Salt | Smoked Hickory |
- MPN: 802862, BNE800DBL and BNE800DBL2JAN1
Prices
Nespresso Creatista Plus - Smoked Hickory
$599Breville Creatista Plus BNE800BTR
$749- $749
Breville Creatista Plus Nespresso Coffee Machine - Black Truffle
$799- $799
- $799
- $799
- $799
- $799
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Interesting that Nespresso does not respond to reviews on this website - an indication of what their Customer Service care and concern is like ...