DeLonghi Primadonna XS ETAM36365M

Delonghi Primadonna Xserve Deluxe etam 36365 – After 3 year and 9 month when I open a machine l ft side and a top became extremely hot. I reset and everything looks ok except incredible hot a top and alert side.Machine does not display any problem.Until now was very good.Probably thermostat problem Show details

7 years old and over 12,000 cups and works perfect. Amazing actually because it is relatively complex machine – First thing we do in the morning is get cofffee. It’s already automatically turned on and gives perfect coffee. Expensive but worth it. Show details

Amazing! Great coffee and hot chocolate – Coffee tastes great. Also makes hot chocolate. Easy to froth milk separately if you wish. Many many coffee options to suit everyone. Very easy to use and clean. Looks great. Easy touch screen. Can set profile so it remembers just how you like your beverage. Also can do hot water for tea drinkers. Every home should have one.  Show details

Compact and Great Coffee! – Once you get to know how to operate it, it makes great coffee every time. Spent some considerable time trying to find the right coffee beans, and experimenting with the strength of the brew, but again, once you work it out, you need never have to drink instant again!! Highly recommended.  Show details

Love coffee aroma – I had this machine for a couple of months now and tt works great every time. I like the coffee counter and I can see how much money I saved by not buying my regular latte outside. I agree that the machine is not cheap but I think it is worth having one at home and would recommend it to serious coffee lovers!  Show details

Very pricy but coffee is cold – Just purchased this 2 days before but very disappointed after spending 5276 AED as coffee isn't hot on highest setting so again have to warm in microwave  Show details

Broken 2 in 12 months – When it works it's great. Makes lovely coffee. But the water pump broke at 6 months and again at 12monrhs. Then you have to find a big box pack it up and mail it to Sydney to be repaired. It takes a few weeks. Wouldn't buy another one as it's a big outlay for all the trouble.  Show details

Absolutely love this machine ,keep close by or you will miss it severely – Great allrounder machine but so much hassle getting it back after a repair ,great products but poor organisation within your repair centre .although I think the spout design could be improved, I would give product designe and functionality ,and easy to use full stars but the couriers that the service centre use very poor reliability  Show details

The spout on milk froffer extends – Like the taste, I like it strong so go a two cup strong setting cup then press capuccino, it is amazing. had the same issue with milk going everywhere and then I realised the spout extends and now no issues. Well designed but needs a womans touch or to read the manuals to find such features, as i am a bloke I failed. Impressed so far with the… Read more ·  1

machine, it is only 2 weeks though. Only negative is the small Water tank capacity and used coffee ground container fills up fast. Buy the big one if you drink a lot of coffee. But other than that it is great

Delonghi Primadonna Stopped working only after 2 WEEKS!!! – Recently purchased a Delonghi Prima Donna coffee machine and only after 2 weeks the machine gave me an error "General alarm". Since then I haven't been able to use it. Because it was purchased in Australia and took it overseas you don't have any sort of warranty (which I wasn't aware of). It does not say anywhere on the website that the warranty… Read more

is not valid only in Australia (if purchased in Australia)!

Very disappointed with the brand and their policy!

Don't recommend anyone to purchase their products, especially if you want to take them overseas.

Sadly I wasted my money – Coffee was ok and easy to use, milk spout never made the cup, design fault. But after 18 months the machine failed to keep steam and heat milk. For the price I will definitely never purchase another there is no value for money. It now is a very expensive coffee grinder.  Show details

Worst machine we have ever had – Coffee is not hot at the highest setting, have to heat my milk in the microwave as the machine milk dispenser doesn't work correctly, milk is flat and not hot. Descaled the machine today what a lengthy process, after 4.5ltr of water it was still asking for more water to keep descaling so turned it off. We had a Krups auto machine and this was perfect compared to this piece of crap. one word, rubbish

Compact, yes but practical, no – Having had the prior model I cannot fathom what Delonghi designers were thinking when they created this replacement? I had the equivalent older PM model (2 years old) which failed badly so they did do the right thing and replaced it with this newer one however it really doesn't feel as if it is on the same level. The functions are the same and you… Read more

can make most coffee varieties by using the available settings however the major flaw in this model is it's compact size. This one has a smaller bean hopper and water tank meaning more frequent fillings, this is exacerbated because of the machines auto rinsing on start up and close down. The brew head is height adjustable but doesn't have the quality look or feel of the older model and the milk canister is also smaller, again requiring more frequent refills however the cleaning function is better as you turn the foam adjusting knob to allow hot water to flush it after use. This milk canister dispensing arm is much shorter than the old one and doesn't go anywhere near the top of a normal coffee cup (not mug) so you have to place the cup hard up against the milk canister to ensure milk doesn't end up elsewhere, trouble is this may cause the coffee to miss the cup if it's circumference is too small. Also because you cant extend the milk tube as low as the old model, when the brew head is in in the fully extended position the milk splatters onto the brew head creating a mess. Ok you can move the head up out of the way however this machine is a one touch meaning you should be able to hit say the cappuccino button and walk away. Even though there is now a shorter distance between the brew head and the milk canister because of the smaller size of the machine the poor design can prevent you from using the one touch function which is ridiculous.

The coffee it produces is ok and the temp is hot enough if you adjust the settings correctly, the milk appears hot enough and it creates a good foam (not quite micro though). One other issue noted as with the old machine is that regardless of the cup warmer setting the top always gets hot, to prevent this I have now set it to power saving mode and it no longer does.

The older unit had a noisier mechanism when grinding and tamping but was reasonably quiet when dispensing the coffee, this model is the exact opposite as the mechanism is now quieter but it makes an annoying vibrating noise during coffee dispensing. It could be faulty however it has done it from day 1 so doubt it and it could be because of its size? Another stupid design change is placing the water canister at the back, the old models slid out from the front and easily filled in seconds, this new one requires some delicate manoeuvring to fill it with a jug without removing it to prevent pouring water all over the machine or counter and ridiculously they made the lid open forwards not rearwards meaning it gets in the way. Ok some may say better to remove it to fill it however few overhead cupboards will provide the clearance required as you can't tilt it to refit it once it has been filled which you would have to do if you have it sitting between other appliances and cant move it sideways once lifted to remove or refit it to the machine. All of these bad designs appear to be made in the name of reducing the units footprint however we are only talking a few centimetres and given kitchens are getting bigger and not smaller, these changes are to me a backwards step. This unit is small to the point it looks more like a toy and if this had been the machine on offer 2 years ago I wouldn't have purchased it especially at the current RRP of $2349.00.

Rubbish – Coffee had a funny taste to it.. i even bought some very expensive beans from a local coffee house and still found it to taste odd. doing a simple clean didn't help., ran a full clean and checked every option in the manual. but still no joy. after the cleaning repeatedly I found that rinsed water coming out was dirty. machine started to not… Read more

eject the used beans cleanly and i was left with a soggy mess inside the unit. just over a year old and its ready for the trash pile. after what i have spent.. going to the local coffee house would have been far cheaper.

never buying another DeLonghi again.

De Longhi Prima Donna XS De Luxe Works Perfectly – After the disaster of my previous De Longhi coffee maker and several months keeping on trying to get it replaced, the company eventually caved and replaced the dud (different and deleted model) with the updated model, the Prima Donna XS De Luxe. Absolutely super, no glitches and it's used daily to make good coffee. Love it. The moral of the… Read more

story, if the product's not working according to specifications, get on to the company before the warranty expires. Don't take "no" for an excuse. Keep pestering gently and regularly until you're heard. After all my contact with the company and the machine eventually was replaced, I rang again to thank the man with whom I'd had most contact.

Utterly flawed – Looks great ,but the milk temperature is just far too low. Reading other reviews this seems to be an issue with all the Delonghi fully automatics - I've contacted their customer support, but they're useless; after weeks of back and forth they sent me a grommet which doesn't fit into this machine! I sent the first unit back for repair where they… Read more

agreed it was faulty, replaced it, and new one is even worse. Worse yet they try to convince you that you're the issue because "coffee isn't meant to be as hot as Australians think".

Also it's promoted as having a "silent grinder" - which it is anything but. It's probably fairly normal noise for a coffee grinder but advertising it as silent is just a lie.

All that said, when I'm making coffees without milk it's great - but defeats the point of buying a fully automatic. The attractive look of the unit is sadly only enough to get it one star. looks fantastic, espressos are great milk temperature too low, not at all silent

Really happy! – Having owned 2 high end Delonghi coffee machines..the last being a PrimaDonna 6700 I am more than pleased with this model. First machine lasted 4.5 years before it played up. Had a new boiler installed, used for a month and wanted to upgrade so sold it for $400. The 6700 died after 3.5 years was fixed and lasted another 18 months. Had constant… Read more ·  3

small internal leaks/rust and the worn plastics on the drip tray left the unit very wobbly. Missing lines in the text resulted in a electrical bang and instant death 2 weeks later . General Error came up which normally means the inside is dirty but errr you cant get access to some areas if you tried, hence my advice to go with the newer design with the side infuser ;) Less dramas with wayward grinds falling into hard to get places you cant clean. I get fed up seeing most reviews on Delonghi coffee machines saying the milk isnt hot enough so therefore the cup of coffee isnt hot enough. Ive never had a drama and believe those who like scalding hot coffee which burns their lips should stick to instant coffees and not waste their time complaining as lattes/cuppucinos arent supposed to be scalding hot!

These machines arent really made to last a lifetime and I'd love to buy a Giotto and grinder one day but Im too impatient and lazy to mess with one of those...so you do pay a price for a quick coffee! Yes all fully autos can be a pain...cleaning out wayward grounds/ slight leaks from water tanks after a few years/picking dried milk from around rubbers etc...but would that turn me off a delonghi??? No way!! Im back to buy again! When you cant live without coffee you learn to put up with occasional small problems.

Most reviews I read are all operator errors! I dont have enough fingers and toes to count how many times Ive spoken to other coffee machine owners who have never read their manuals and have NEVER cleaned their infuser or wiped out the inside of the machines...its mind boggling!.

I snagged this machine for $1100 so didnt take out extra warranty etc though I definitely would on any Delonghi over $2000+ . Others have also complained about poor service. I dont get it as the times where my machines have broken Ive rung Delonghi...theyve given me the name of the business to call. This business takes my details and arranges to have the machine picked up from my door and delivered to my door once fixed. Theres also the option of extra warranty to swap your machine for a brand new one if yours breaks...which might be a better option than waiting a month for a machine to be fixed...though having cheap pod machines to fill in the gap helps these days.

Coffee machines can be expensive and if you dont really have the money to play with these machines dont buy one. Not meant to offend :)

Overall though really happy with the design improvements on the new models..have helped fixed a lot of my dramas Ive had on older models though not quite 100% perfect yet ;) You MUST go and look at this machine. The first store I went to I said straight away I wasnt interested as its size and bean capacity looked a joke. After looking at 2 more stores I thought..hang on..this thing is cute and probably not as fiddly/small as I thought it might be and the bigger machines looked clunky as hell and I changed my mind completely. So yes, its worth spending a bit of time looking at the different models. Build quality, quietness