Absolutely appalling. The battery cover defies all efforts to open it and as I have no wish to amputate my finger the dispenser has been binned. The first model had no such problem, why did some genius fiddle and make it impossible to use?
Purchased in September 2019.
Badly made product
Bought this new beaut dispenser form Coles about 3 months ago tried to change the battery, but unable to open the compartment to do so it is completely stuck, will not buy another a complete waste of money, absolute junk, back to the normal hand wash dispenser
shockingly bad from the beginning, no stars from me; just one because it was required
Bought newly designed sytem 12. Feb 2019 at local Coles to replace old, original one which lasted several years. Instructions start with: 1) Remove battery compartment...
It won't budge and seems permanently attached to unit. Customer Service Reckitt Benckiser in Sydney doesn't answer phones but brushes you off with "record a message." They can't be bothered with defective units, or so it seems.
Will return item to Coles ASAP, and do without one.
Advice: Try opening the battery compartment before leaving any store; if it is fused to the body, do not waste your money and time.
Worked for a few days after purchase then died. Strated to question the Everready battery as the point of failure. But proved that wrong. We have normal human hands, nothing alien seriously! And this little gizmo from the sweat shops in Asia is yet another example of junk. What a waste for landfill. Happy feet and hands
Mine worked but keep it dry! Here’s an uncanny tip for saving money...
Bought two. No leakage with the first and second refill....then I decided to stop buying the expensive refills and take the refill lid apart with a hammer so I could refill it with another liquid soap in bulk!
I have found the Palmolive 2H defence soap in bulk to be working fine for several years. The viscosity is similar to the Dettol refills and leakage is rare when proper cleaning is done.
The only issue I have with these units is the battery compartment. It is not well sealed so moisture can seep into the area even without direct we...tting (condensation, minor sink splashes, etc). This means I would not put those precious Enerloops I have carefully hoarded from Ozbargain sales at risk and instead use disposable batteries. Disposable batteries last about 6 months which is decent. By the time I take the batteries out for changing, some rust has formed and will require cleaning.
Getting worse with each model. . .
I've owned 3 each of the 3 models released, 9 total, not including warranty replacements.
The first model took 4 AA cells and pumped too much soap out per stroke which became very expensive due to the extortionate refill prices charged.
The second model took 3 AA cells and suffered from faulty on/off switches, a sensor that was positioned to clag up with soap and ultimately cause it to either not work or pump out the entire container while you weren't looking.
The latest version uses only 2 AA cells to do the same job (don't get me s...tarted on the impossible battery cover) and even with new batteries it struggles, sounding like they're always flat. The outlet is also ridiculously low, barely off the bench so it feels unnatural to place your hand under. With all this cost cutting to make a flimsy, minimalistic and poor quality product with expensive refills, I think we are lucky the price has only gone up by $3 since the last effort. This will be last Dettol unit we buy. . .
Thought I had a ghost! Lol
Loved this for a couple of months, then it started going off at the weirest times. Middle of the night, when you walked out of the room...changed the batteries & cleaned it but still it happened. Wasted 2 full containers of soap trying to work out I was not insane (might need more than soap for that!)..& thanks to this page I know my Dad (deceased) isn't playing tricks on me!! ;) Will be going back to the (cheaper) pump action soaps!!
great idea. But fails.
I love this machine. I have my 3rd one. BUT, they only work for about 3 months then fail. The reason I buy them again as they are a great idea, and means the soap is not gluggy and wet and it is a hygienic system. I have the newer model which is smaller, the first one did not work so took it back, the second one is intermittent, so again it has problems. The first model seem to last about six month then fail. So it is a great idea, and no competition. But it really fails often and can never get a tick till the designer fixes the problems with t...he pump. Other comments back me up. The other problems is refills are three times the price of the same hand wash in a normal pump, so they have the market cornered as there are no generic refills. So not recommended as it will fail. But it is a great idea waiting to be perfected.
Worked great for a short while
Used batteries like you wouldn't believe, I ended up getting rechargeable batteries however the dispenser stopped working only a few months after purchase. If it had kept working it was a great product except for the fact that it doesn't take long for the batteries to die. I wouldn't recommend this product due to the fact it just doesn't last and judging by many of the reviews of this dispenser, it seems that it doesn't work and breaks more often than it works.
Good but not long lasting
Whilst it was working it was excellent!....... After five weeks it's stopped dispensing soap. You can hear the mechanism trying to dispense the soap, I've checked its not clogged. I've emailed the company but after reading the reviews on here I don't expect much. Disappointing and very frustrating. I won't be buying another or recommending this product because of this.
Only worked for a few weeks
After only a few weeks of a new dispenser (and I've had to replace many of these due to them stopping working) I finally thought I'm going to ring dettol and complain about my unit (and the previous 5 that I have owned that only ever lasted a few months). They guy wanted me to post it back to them for testing and then they would get back to me with the results. This would potentially take a week if you count postage time. I said to him what a waste of time I'm better off going and buying another one as I use it everyday. The customer service guy didn't care and just fobbed me off. I won't be buying any more dettol dispensers, back to the hand pump bottles.
Questions & Answers
i have been given a refill and we notice the expiry date is 2018 is this okay to use?
I don’t seem to be able to purchase the refills for my dispenser. Where do you suggest is the best place? Can I purchase the refills on line?
I'll tell you a much cheaper trick. Pry the lid off. You'll see a plastic clip inside on either side of the lid, cut them down. That way you can refill with your own stuff, nothing too thick though. Pop the lid back on, give it a bit of a smack down to click back on properly. Then put back in your automatic dispenser holder. There's clips on YouTube that will show you what to do. Much cheaper☺️
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