Dimplex DIMC15RC (4.4kW) Questions & Answers

Hi Angela, Unfortunately the manufacturer does not supply spare parts for this model so therefore we do not have repair agents. Please contact a small electrical appliance repairer in your area and they may be able to repair it for you.

Hi,Thankyou for your question you can download the manual at Dimplex or turn the machine around and place the vent where the pipe came and the pipe where the cool air .

Hi Bruce, Please contact our Customer Care team on 1300 556 816 and we can either post or email a copy of the manual to you.

I am also facing the same problem. Please help us if anyone knows about "Ft". and how to solve.

Hello, Thankyou for your question the machine has to be empty of water before use. I empty my machine daily before use.

Hello, Thank you for your question.No you don't need a hose it comes with a small tray which you use to empty the machine. Do this daily when using as the machine storage bottle is more than the tray can hold. The machine this as noisy as a window or wall mount system, If you don't like the noise look at a split system.

Hello, Thank you for your question, I can not say if they need regased that a question more for a maker of the machine.

Hi Lloyd - Please note that a cooler would normally only need re-gassing if there was a breach in the sealed system. That being said, gas levels/ pressure can certainly be tested by someone qualified to do so.

However, If the unit is not operating correctly or no longer cooling sufficiently, there may be an alternative reason for this.

Please contact our Customer Care team to receive details of an authorised service agent in your area to arrange assessment of same.

Ph: 1300 556 816

Hello, thank you for your question. You place it under the bottom outlet you will see it fits under the than you can pull the plug out. I place a towel under the tray when doing this as it's to small for the tank size. Do it daily is the best way and make sure the plug it put back in it will leak. buy a plastic drip tray at a Auto shop to make sure. Thank you

Hello, Thank you for your Question, No, it is built in safety for the machine. So it is not damage.

YES, You should use the machine as it normal operation, read the manual.

Hi, No the hose does not came in the box. Bunnings or local hardware shop, just measure what you need or a small lenght with a old 2lt milk bottle on the side. THANK YOU

Hi there Bujgirl - the drain hose is not included with the accessories supplied as each installation will require different lengths. We would encourage you to visit your local hardware store and purchase a length of 16mm vinyl tubing to fit to the port in order to drain away the water removed from the environment during use. Please do not use the unit on heating mode without the hose fitted as this will adversely affect the performance of the appliance and may cause damage. Should you require further assistance in relation to the use and care of your Dimplex appliance, please do not hesitate to contact our Customer Care team by phone: 1300 556 816

can get hose from hardwear store

Same! Our has just run out of warranty and blowing air that isn't cool... did everyone's die yesterday?

Same!

I have the same problem!

Hi Ebony - if your product is within 2 years from the date of purchase, please return to the store to receive a replacement under warranty. If your appliance is older than this, please contact our Tech team by phone: 1300 556 816 to discuss further options.

Hi, Not really sure. All I can say is that when we have used the dehumidifier function it should be set up as it would be for Air Conditioning. The only difference being that the dehumidififier mode is selected instead of pure Air Conditioning. I think its the triangle symbol.

We've experienced the unit getting hot as well on occasions though that was because the exhaust piping seemed restricted due to placement and positioning.

its very important to ensure the exhaust piping is not curved to much or over arched.

Also make sure the inlet filter is not restricted with i.e. up against the wall etc.

Furthermore I believe that the exhaust vent converts to heating when used in a reverse cycle manner which we don't use (or reverse the venting).

If it's getting really hot to the touch it would definitely be wise to take it back or get in contact with Dimplex themselves they would definitely know best.

Hope that helps.

I fixed the overheating issue. I had the exhaust duct screwed too much into the machine, causing bad airflow. It still gets warm but it’s not hot. Huge difference! I’ve played around with the dehumidifier and still not satisfied. I can’t control the temperature. It’s working like an air con. It uses a ton of electricity and makes the room to cold before dropping the humidity any more than a couple of precent.

In the end, I just used the air con and put it on 20c – 23c. That worked but now I’m wondering, what is the difference between the dehumidifier and the air conditioner, besides the DH not having temp control?

Hi Sox - The functions of the cooler are as follows: • Snowflake = Cooling, • Sunshine = Heating, • Water drops = Dehumidification mode If you require further assistance or advise on how to get the best performance from the unit, please do not hesitate to contact our Customer Care team by phone: 1300 566 816.

Leave the plug in. You use the tray to empty the collected water daily and pop the plug back in :)

As above Yes!

Hi Hannahk.. Happy New Year to you!! As our friends have advised already - it is VERY important that you keep the drain plug in place when using the unit on the cooling function. This ensures that a) water does not leak all over your room and b) assists with the best operation of the appliance as the water collected is recycled internally to ensure that continued operation of the compressor and condenser. If you have any further queries or concerns, of even if you just need a copy of the Owner's Manual for this model, please give us our Customer Care team a call on 1300 556 816. We are back on board and ready to take your call.

Talk to you again soon.. Danielle on behalf of all the team at Dimplex

Hi there.. the flashing red icon indicates that the water reservoir needs emptying. This can happen if the room/ weather is especially humid and the unit is removing more water from the air than it can reuse/ recycle during the cooling process. You will need to place a small container underneath the unit and remove the drain plug to allow the excess water to run off. The amount of run off can be quite a lot - please ensure that you are able to cap off the drain again quickly once your container is filled.

If you can supply the correct model number from the rear data plate we can arrange to have a manual emailed to you or alternatively, if the unit is one of our current range you can download a manual from our website: external link .

Should you have any further queries or concerns, please do not hesitate to contact our Customer Care team by phone: 1300 556 816 during standard business hours.

Hi there, Sounds like you need to remove the drain plug and empty the water from the bottom of the unit. Make sure you put the drain plug back in afterwards so water doesn't keep pouring out while the unit is running.

You may need to drain your unit more often than usual depending on how often you use it and your climate.

Overall draining the unit should most likely solve your problem.

If the light continues to flash there may be a fault with the unit that needs to be identified by a Dimplex Service Centre.

Hope that helps.

Hi Wazza Thanks for your query. The triangle that lights up on the display indicates when AUTO fan mode has been selected. In this mode the fan will operate at maximum speed while the room is more than 2 degrees Celsius from the selected temperature. When the room temperature is within 2 degrees Celsius of the temperature selected, the fan speed will drop to medium. Once the set temperature is reached, the fan will drop to low to efficiently maintain the desired temperature.

Hope this helps - and if you have any other queries or concerns, please do not hesitate to contact our Customer Care team by phone: 1300 566 816.

Hey I have transported my dcdimplex portable AC horizontally by mistake and now the hose is not blowing off hot air. The temp also seems to remain the same although I tried decreasing it several times. Any suggestions please?

Hi Tsering, thank you for reaching out to Dimplex, our suggestion would be to leave upright for 2 – 3 days ( switched off ) by transporting horizontally – oil may have entered the capillary tube. If leaving it “upright and off” as above doesn’t sort it, you will need to take it to be repaired.

Hi there, This is completely normal. The drip tray is there to collect the moisture produced by the compressor and should be drained periodically. I just emptied mine a week ago hence if you haven't done this for a while it may overflow.

It would be best to remove the drain plug (near the rear left castor wheel) and let it drain outside or in a suitable wet area.

Once you have done that all should be right for normal usage. Hope this helps.