Discount Instruments

What you'll order is not what you'll get – This company should be shut down! Poor and rude customer service. Product arrived a month late after numerous repeated emails following up the order. Product received is not what I ordered. The product received is $20 cheaper on their website than the product i ordered, is a different brand, and looks compeletely different. It can be found on… Read more

aliexpress for further $50 less. Nice game! When queried, they had the nerve to say it has the same features, and If I don't like it, i can send it back for a refund, at my own expense. After having read the comments here I'm sad I didn't check first. I'll be contacting Victorian Consumer Affairs; whilst the $130 I wasted is not a big sum, the issue i have is that these people will continue to rip off consumers through their dodgy scheme.

Scam page – It's a scam page. You will never see the product you paid for Show details

PAID AND NOTHING RECEIVED – 5th September 2023 ordered and paid for an item. Expected it to arrive toward the end of the month. Now end of October 2023 - NOTHING received. No phone number to contact the company, numerous emails sent, nothing They are scammers, take your money and they send a blessing, because you will get nothing else.

Don't waste your time with Discount Instruments – Product Purchased: Salinity Meter I got suspicious about Discount Instruments when, after the green tick payment received Email, I recieved no further communication about Tracking Number. When I checked my order on their website the Status showed On Hold. I then decided to contact them by phone but found none listed on their website. So I sent… Read more

an Email asking why the status was On Hold when the article was In Stock and the invoice showed Paid. A few days later I got a reply stating only: 'sorry, delayed'. I replied immediately asking for the Australia Post Tracking Number. No response in a week so far. Am taking legal action to retrieve my money before too much water goes under the bridge. Dealing with whoever staffs Discount Instruments is disappointing. Their communication skills are highly lacking. They are not facilitators of good business transactions and my conclusion is that they possibly have fraudulent intent. My advice: Avoid Discount Instruments. Whoever you go with, check for Express Post options. This will generate a Tracking Number, facilitate faster freight and give reassurance as to facilitating a happy transaction.

The worst customer service ever! DO NOT USE THIS COMPANY!! – I ordered two items on the 7th of February, a digital PH meter and some PH test strips. Package arrived on the 27th of February containing a TDS meter and no test strips. This is a completely different instrument and clearly not what I ordered. I emailed Discount Instruments straight away advising of the mistake. Someone replied the next day… Read more

asking for a photo of the incorrect item which I duly sent off. I never heard from anyone from this company again.! I waited one week to give them time to respond. No response, so I lodged a dispute with Paypal. I also had to travel some distance to my nearest police station to have a stat dec. signed stating the exact contents of the package I received. To their credit, Paypal came through in the end and the dispute was finally settled in my favour on 13th of April. So this company had my money for just over 9 weeks and I had nothing! But wait there’s more, I had to pay the return postage for the incorrect item, so I am out of pocket for that even though Discount Instruments website makes the false claim that “In the event that a return is needed because of our error, we will pay for the return shipping” Discount Instruments website states the following; “Taking ecommerce sales and support to another level” well that’s certainly true, a very very low level! And; “you will be pleasantly surprised with the entire Discount Instruments package. We redefine online shopping etc. etc. great customer service because you are important to us. We are here for you when you need us” Nice words and a very professional looking website but they clearly don’t back up their words with action. Based on my experience with Discount Instruments (and looking at other reviews) my advice is very simple, look elsewhere for your needs, DON’T USE THIS COMPANY!! Incidentally, the one and only email I received from Discount Instruments showed the time-stamp on my original email as being sent some 15 hours previously (on a Sunday, when I hadn’t even received the package yet! So not sure which country this company is based in? possibly not Australia even though their website claims to be “Australian owned and operated”

Poor reviews – I made a purchase from this site and then a day later I read nothing but poor reviews on broken equipment sent or nothing at all. Requested a tracking number on parcel or I'll treat the site as a scam site and dispute the cash through my bank and they "say" they recalled my parcel and banned me from their site. So glad I got banned and refunded as I hear nothing works from this supplier Show details

Do not buy anything from this company – I ordered a ph meter which did not read accurately (vastly inaccurate), I returned it at my expense and that’s the last I ever heard from them despite repeated emails, I’m currently going through a PayPal claim, they should not be in business. Do not buy from this company.

Discount Instruments of PO Box 71 St Marys NSW 1790 – Ordered product in Aug 21 Some stage later requested voice contact as no phone number on website No one calls back, claim by email that product has been dispatched but nothing arrives, further emails from me, but no one picks up the phone Just very poor customer service and I have been interacting with trade for over 40 years this would have to… Read more

be one of the very worst I have interacted with - I am not sure they send products out? Does anyone receive them soon after payment?

Received goods only after going through Paypal and letting them know I will be reporting it to Scam watch – Item ordered 23/8 no contact/communication by 27/8 emailed them [no contact number or address] with no reply. Emailed again 29/8 saying I believed them to be a scam and would be contacting Paypal as well as looking at reporting them to scam watch sites. Immediate reply stating item was sent 26/8. Waited till 6/9 and contacted Paypal. Goods… Read more

arrived 8/9 with postage date 31/8 which matches Australia post records. 2 days after being told item had already been sent 3 days ago. Looking at other reviews I believe this "Company" is not to be trusted and would advise not to deal with them. I am doing research on both the company and the review site they use [which rates them as 5 star]

Nothing delivered, no response from them – Purchased a ph/temperature probe & display. Item never arrived, contacted them multiple times with no response. Luckily payed via Paypal and was able to get refund through Paypal Show details

Worst experience ever – Faulty Product - temperature is 6 degrees out, none of the parameters are accurate, No customer Service, No refund or replacement, No communication, Worst company i have ever purchased from. Buyer Beware!!!!