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Doggytopia

Doggytopia

 Verified
Doggytopia
1.8

6 reviews

Positive vs Negative
33%67%
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6 reviews
Deb
Deb22 posts
 

Absolute rubbish. Ordered 22 days ago and it has just arrived now. I purchased $160.00 worth of dog treats. Value for money 0 - unique most definately but for 19.20 there is probably 10 items in the bag. (this is in each bag). Some of these were easter presents. Wonder if they will keep for next year as its a bit late now. When I repeatedly… Read more

questioned the progress of the items, they knew it would not make it for easter. No offer to refund the easter products nothing. They followed up with Australia post but when I finally said after 20 days I want a refund, they told me that they will see what Australia post process is. If I had taken it through paypal I possibly would have gotten a refund. Are they bad people - definately not but I think business is business. If you are promoting an easter or some sort of holiday item, one would assume that you would do everything in their power to make sure it got there on time. I had stuff delivered from China quicker.

Wouldnt bother again - the only regret I have is not reading your other reviews before I purchased.

Doggytopia
Doggytopia    

Hi Deb, We’re genuinely sorry to hear how frustrated… Read more

Lorraine Gamble
Lorraine GambleNSW7 posts
  Verified

I purchased a dog hat for wearing in the sun, and the actual XL size was so very much smaller than the size advertised. I tried to return it, sent multiple pics trying to expalian and got sent around and around in circles, offered a 30% refund and I had to post back even thought the item was NOT as described. They are a TERRIBLE business with very… Read more

cheap and nasty products , but overcharge. DO NOT BUY FROM this company, cheap products from China, high prices and terrible customer service.

Doggytopia
Doggytopia    

Hi Lorraine, We prefer to keep things factual about… Read more (+1 reply)

Admin R.
Admin R.
  Verified

Bad Customer Service, Over promise, nothing delivered – Items never received, after leaving a bad review requesting a refund or the item to be delivered, they said they would not give us anything until we removed the Review? I have no goods, have not received the items and out of pocket $190.00

Doggytopia
Doggytopia    

Hi Nicolle, We’d like to be transparent about the… Read more

P Kick
P Kick2 posts
 

Light for dog collar – Bought a light for night time walking for our dogs collar. Great product and super fast delivery. Very happy with the product and service. Show reply

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Disappointed
Disappointed
 

Absolute rubbish! Nothing like what is advertised in pictures!! – Purchased the puppicino mix with the sprinkles as a Xmas gift for a friend's new puppy, thinking the red and white sprinkles were a little extra fun for a little extra cost. Looked lovely in the pic in the little white organza bag. Unfortunately the photos are just a gimmick. Photos attached are what you actually get. Emailed Doggytopia twice and no reply. Guess their service matches their product!

Doggytopia
Doggytopia    

Hi There, Apologies on that experience with the… Read more

Latisha
LatishaVIC7 posts
  Verified

Such a cute store – Thank you so much for providing my pet with such cute clothing! You guys are great!! thanks for the fast shipping and great communication via email! Will be shopping here again!  Show reply

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