Reviewer Photos & Videos
I am not a big reviewer but I just thought that I would send out a yay for the day to all the team members at my local Petbarn.
They make a visit in store a very memorable experience.......for all the right reasons.
Just about all greet you (and your pet) by your name.
They are all Friendly, helpful, knowledgeable and you are made to feel like nothing is too much trouble to ask for.
Keeps me coming back
Petbarn Hoppers Crossing - Number 1 for service
Since becoming a pet owner, this was the very first pet store I stepped into to look for what I needed. I've never gone elsewhere since. The staff were friendly and provided great service and advice for my pets needs. Every visit is very welcoming and the staff always let me know what discounts I have available on my account and if the products I purchase have specials etc. I would never shop elsewhere. They always have what I need in stock, they have a huge range, the staff are knowledgeable and friendly and I really enjoy going into the store.
A great and friendly store
I really like visiting the Eltham store for all of my cats (x 3) food. They have a great variety, are competitive with their prices and they have friendly and very helpful staff.
Prices are good but that is about it
Not overly impressed with the online store. While the prices were very competitive I had several problems ordering online and delivery was piecemeal. Firstly it advised that same day delivery was free on orders over a certain amount. My order was well over that amount yet there was a charge for same day delivery.
I tried switching to another delivery option only to be told my products were not in stock for those delivery options (strangely they were still available for the more expensive same day delivery). I tried ordering later in the day fo...
Better than others online
Better than others online. I don't have to chase up when its been delivered. Prices are very low and competitive. I have changed from a competitor forever. Thanks Pet Barn
Good service clean shop always helpful to me whenever I go there
I always get treated well and good service the staff has good knowledge about my pet always friendly.the shop is pet friendly and always happy to help me weigh my 70kg neo mastiff
Absolutely fantastic service, I ordered some cat food that was in the sale and within 2 hours it was delivered. Great price and great service. I didn’t realise how easy this would be
Ordered online as after looking at many shops Petbarn by far had the best price. It was so easy from start to finish. I ordered late on Saturday night and didn't expect to get it until Monday, even with the same day delivery. I was very surprised to have my stuff delivered 10 am Sunday morning. Very impressed.
Staff are friendly and informative but our store needs a dog grooming service to wash and pamper our dogs.also a vet would be great to have there as well so if you can’t get into your vet you can get assistance from petbarn
Perfect pet place
Great store,convenient location , friendly service and large variety plus my pooch gets to go shopping as well . Store is well laid out and easy to find what your looking for !
Amazing customer service
The Belconnen ACT petbarn store is amzing with customer service. The staff named BEN , cant recommend him enough. He told me about offers i never knew before. He carried a 25 kg bag to my car. And he was lovely all the time. Did not get irritated with my tons of questions Cant recommend him enough. The store is not closest to my place but would still go there because of him :)
Bad costumer service
When I was paying I ask couple of questions to the girl at the cashier and she started screaming at me...very disrespectful...I will not go back to Waurn Ponds shop
Freindly helpful staff who know me and my dogs.
A great place to get all my pet needs. Plus this is the one place my dogs are excited to go and have a bath. They love the friendly staff and enjoy their pats and treats.
Excellent kind service good products
Good advice and friendly staff. Always happy to help if needed and can offer general advice for pets when I’m not sure. Good discounts from membership. Huge variety of pet foods
The reviewer stated that an incentive was offered for this review
Very friendly and helpful staff
The Petbarn in Gungahlin has had very helpful and friendly staff each time we've gone there. They always point out specials that would be beneficial to my pets and let me know about special offers or free services I am entitled to.
The Dog/ puppy bark collar Citronella spray only sporadically works. Does not spray every time the dog barks. Very unhappy with this item. I would not recommend the citronella spray.
First time pup owner, got some great advice from the staff at Petbarn they gave me some really good tips on crate and toilet training. They also gave us some really good advice to get the best food for our growing pup and even gave us a good discount for becoming new members. Looking forward to puppy school this week!
Amazing Online Service!
Ordered online with online chat help who did as much as possible with available stock and was delivered a few hours later.
The only downside was that some of the items I would have liked were out of stock.
Friendly and helpful
Friendly, helpful staff that were able to find good products for the needs of our pets. Well stocked store and offered different products at various price points. Will be back to this store.
The reviewer stated that an incentive was offered for this review
When you say same day delivery, you actually mean a couple of hours - literally!
Great products, fast delivery - I was delighted!
Great work in being so prompt. The prices are very reasonable.
I ordered several bags of dog food - the postage costs were very reasonable as well.
Questions & Answers
Still haven't heard back from anyone re puppy school - how much is it and how long etc?
Sorry that no one has been in touch.
Puppy School is $160 for 5 weeks. We have a more information available here - petbarn.com.au/services/puppy-school
Let me know if I can help with anything further.
I ordered twice same order last night and changed delivery address to my sister in Mandurah as she takes care of my dog when I'm away. To date she has not received my puppys food or shampoo...I'm not sure what has happened to the deliveries???
Firstly, apologies for the lateness in this reply.
Are you able to send through the order number, as well as the best contact email or phone number and we can pass this on to the Customer Service Team so they can assist you.
I would like to buy the cologne Petbarn groomers use on my dog for in between grooming sessions. Is this possible. I have bought other offshelf colognes but cannot handle their scent
Please contact your local Petbarn store - Grooming department and they will be able to assist you with this.
The Petbarn Team
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