Reviewer Photos & Videos
Maroochydore store been going there for a number of years. Staff always helpful and knowledgeable, highly recommend. Always a friendly hello when entering.
Have shopped at Petbarn for over 15 years and have always found great quality products for my pets, at competitive prices.
The Petbarn staff are extremely polite, knowledgeable, and helpful.
Their service is second to none.
Really very handy service & super fast delivery was extremely good.
Called a local pet barn and was helped by a wonderful staff member that gave advice & didn’t rush me.
His advice was very helpful as it was a recommendation of a product he also uses.
Very happy with the products: )
- Online store
- Verified customer
Online shop and same day delivery
Super handy for the last minute shop having same day delivery , had no dramas at all! Got some online specials as well which was super awesome!
My dog is happy
Same day service. Price competitive. Service kept us informed. Ordered my products which all arrived on the same day! Very fast, would happily order from the online wed site again!
Great Fast Service
Ordered my products online. Before I knew it they had been delivered to my front door. I will be using the ordering and delivery options with my future orders. Takes the hassle out of it all.
Excellent same day delivery service
Good discounted prices on online products. Very impressed with the prompt and friendly same day delivery service from Lawnton Petbarn. No fuss and very convenient.
Surprised with how fast I received my order, I received my order within a couple of hours. Definitely recommend same day delivery it was so easy.
Ordered my products which all arrived on the same day! Very fast, would happily order from the online wed site again!
Harassed to absolute frustration
I became a member by giving my email address (BIG MISTAKE). I unsubscribed many times, I emailed and I have phoned them. Another email today. JUST STOP.
Text message marketing For ever
They will never stop text message marketing to you. Even if you try STOP. Happy to remove this comment, just reply STOP
Best grooming we have ever had!
We were recommended by another happy customer and wouldn't go anywhere else now. Orange Pet Barn grooming service is exceptional. Even our normally skittish poodle is relaxed and happy to get there! And she's happy in the store as well. Why wouldn't you be with all those good smells and good vibe.
Great service and products
The staff are knowledgeable, lovely and very approachable. I love the wide range of food and toys. And it's the frequent sales that are available.
The reviewer stated that an incentive was offered for this review
Personalized friendly service
The Bayswater staff are welcoming to me and my dog. They help me make the best choices for her nutrition.
Unreliable same day delivery
I was very disappointed with the same day delivery service. I placed an order with the Penrith store in before 10am and usually I can rely on them to deliver well before 4pm. At 4:45pm nothing arrived so I reached out via the Live Chat. I was assured that my order had been picked up and was scheduled for delivery at 6:15pm. Now close to 8pm and still nothing. I've wasted the day waiting, it's too late for me make all the water changes and updates to my fish tanks that I wanted. They let me down today.
Just a little unhappy
I go to the Hervey Bay store quite often and have always found very pleasant staff except for one woman. Several times I have encountered this particular person and each time she was very rude. She actually appeared to be very miserable and unhappy in her working environment. Why on earth do people employ someone like this. Just putting it out there!
First time I was ordering Online with the help of Jordan at Brookvale Shop.Great help patient wonderful.Delivery excellent.Always feel welcome.
- Physical store
- Verified customer
Staff member was very helpful and was very knowledgeable in knowing what to recommend.
Professional, friendly mannerisms and made my shopping experience there a positive one.
Springfield lakes store rocks
Staff are very friendly and helpful. Plenty of choice. Click and collect is awesome. I will be back soon with my new puppy
Wet Dog Food
The team member that served me at the Nowra store was excellent, I couldn't fault her. She took the time to help me.
Questions & Answers
do let us borow hamsters to see if we want to have them as a pet
Hi Anjali, thank you for your question. Unfortunately we do not have hamsters at Petbarn as they are illegal to own in Australia. Apologies for the inconvenience
Can I use my voucher with my online purchase?
Hi Carol, thanks for reaching out to us. If you could email us what voucher you are referring to with a screenshot of the email you received it on to firstname.lastname@example.org, we can confirm for you if this can be used online or instore only. Have a lovely day!
I purchased a bulk-buy 14 kilo bag of dry biscuits (royal canine) online that was delivered today. Before opening the bag I noticed that the Used-by-Date only has 3.5 months left. I would expect that the USED -BY -DATE for bulk bags of dog biscuits to have 6 to 12 months before expiry. The previous bag purchased from another supplier had more than adequate expiry date left. Will Petbarn allow me to swap the dog food in one of your local stores for dog biscuits that have adequate Used-by-Date? I need for this to happen asap as I am out of dog biscuits and have borrowed from a friend. Thanks Anne
Thanks for reaching out. Yes, you can swap the dog food. Are you able to pop down to your local store? They will be happy to do it, if you have your confirmation email as well, that will help the team out.
Let me know if you have any questions,
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