Petbarn

Very disappointed that my daughter asked for price match said they would but didn't add on so lost $30.90 which is a decent saving for a fulltime Uni student. She spent $354.99 & when she looked at receipt saw they had forgot it. I sent an email to Petbarn asking if a credit on her membership could be possible to be told no. Price match has to be done in store...er well it was to be applied when in store but wasn't. Very disappointed.

Always excellent service both in store at Craigieburn, where the staff are extremely friendly and helpful and especially with our deliveries. The delivery drivers are always friendly and leave our packages in a concealed area of the doorway so it cannot be seen from the footpath, they also always ring the bell to let us know the delivery has… Read more

arrived. Thanks also to Jane at Customer Service for the friendly and helpful phone conversation. We highly recommend Petbarn as we are extremely happy with the products and service.

KATOOMBA PetBarn -- a glowing review! I stopped going there many years ago -- although many of the staff were lovely, the manager was petulant (no pun intended) and abrasive. Things have definitely changed for the better. The manager (Kai) is… Read more

wonderful and it also shows in the staff. Every one of them is relaxed and natural, friendly and attentive. Apart from obviously having a good team, it showcases the importance of good management -- that kind of elusive "trickle down" effect where they all feel valued. The result is that customers feel it too. Kai is an absolute treasure, and I hope the company sees that in her. I'm sure they must. I'm writing this for the simple reason that I think good people deserve glowing reviews -- it's too easy to only make reviews of negative experiences. I have now been going (back) to PetBarn in Katoomba for about a year now, and it is a showcase of how a business like this should be run. Well done!

Super fast and efficient service every time I order. Love the personal touch with the packaging.

If you own a Fussy husky do not try any new foods As I have been trying lately from all pet stores Honestly I have been throwing my money down the drain its actually frustrating and meanwhile our Husky stays hungry

Fantastic customer service, great price, 2-hour delivery! We made a mistake with our online order, called customer service, and a real person (Catherine) picked up and offered a solution well beyond our expectations and their public service offering. Hugely appreciated!

Five stars for incredible service! The wonderful lady, Jill, at Pet Barn gave me fantastic guidance and support as a new kitten owner. Her expert advice made me feel completely confident, and she helped me find exactly what I needed. Jill was from the Springfield Store filling in at Browns Plains. I will definitely go to the store where is permanently stationed due to her service. Thank you Jill!!! Show details

Today I attended the Baldivis WA store to return dog food under petbarns taste guarantee, as neither of my 2 dogs would touch or taste. I had purchased only 7 days prior and happy to exchange for an alternative. The staff member questioned on why I didn't try more than once and the said she would give me the benefit of the doubt this time.. I have… Read more

to wonder why I needed to be given benefit of doubt, what did she think I was being deceitful about. The whole experience made me feel very uncomfortable. I have always used this store and found the staff extremely friendly and helpful so this is really disappointing and a poor reflection on the store.

Ordered worm and tick treatment 6 pack and two bags of cat litter on-line. Decided to use the Repeat Delivery service as it stated that the products would be delivered that night. I received a text message from Uber stating that the delivery had been made and included a photo of the box at my front door. However upon inspection, there was no box… Read more

at my front door and the photo did not match my front door. There was a later text message asking for feedback on the delivery. I texted back advising that the delivery was not made to my address and that the photo did not match. I heard nothing from Uber or Petbarn. The next morning, I searched the street and discovered the box at another address.

A few days later, I received an email from Petbarn asking for feedback. I advised them that the delivery was not made to my address and that the photo supplied did not match my front door. I have heard nothing from Petbarn and have since cancelled the regular repeat delivery service. In future, I will be puchasing my pet supplies from another company.

Whilst I acknowledge that there maybe problems with a delivery, I do not accept the nil responses from Uber and Petbarn when I provided them with negative feedback and details of what happened. It seems that feedback is a tick process with no intention of doing anything about it. Very poor customer service.

I bought two pairs of wahl dog clippers from pet barn, neither of which lasted more than 10 cuts. After the first pair died, I bought a second pair on advice of the store (advised dog breed etc). This was around twice the cost of first pair. It lasted same amount of time. Pet barn will not reimburse me as it is outside warranty (12 months). They… Read more

told me to ring petbarn customer service. Petbarn customer service told me to try my luck with wahl. Disappointing as have been a long standing customer. May as well have purchased online.

I purchased on August 8, a 1.8kg bag of Pure Life Natural Boost Salmon from the Rockingham Store and knowing how fussy my dog is with dry food, I asked at the time if that brand was part of the Taste Guarantee return policy to get a refund if my dog wouldn't eat it. Was told yes, as long as it was returned within 30 days and at least 3/4 of the… Read more

bag remained. (Didn't know it until researching this afternoon but their policy states 45 days and at least 1/2 - 3/4 of the bag remaining). Went to return it this morning as my dog wouldn't touch it after several attempts and told by this rather arrogant salesperson who I had not seen before that Petbarn do not refund only exchange. I told him that I was told I could get a refund at the time of purchase and several years ago had received a refund when a previous dog of mine would not eat what I had purchased. He proceeded to tell me that Petbarn have never refunded and only ever exchanged and so I had no choice. I was forced to take the chicken variety of the same food as a replacement when I did not want this but wanted a refund. Quite angry and reluctantly taking it, I go to the Pet Barn online website only to find that what is stated is not what I was told at all, twice by two different salespeople. No matter what happens with this replacement food, I will be staying with Pet Stock now 100% and never buying from Petbarn again.

We had to Return/Exchange some new Cat Litter from Petbarn as it did not perform either as advertised or as the original product. So my son came home with 2 bags of the original product. That was 12 days ago and over the last week we noticed some new and unusual behavior by our 2 cats. We had also tried out some new wet food at the time and my son… Read more

said to me he thought that their somewhat aggressive behavior was due to the new food. So we stopped the food and no change was evident in the cats and we thought they were fighting as our Mud room where they sleep had some blood spots on the sink. So the day before yesterday there were a few spots and yesterday the whole room was sprinkled with blood and they both had what we thought were bite marks and scratches. I did some testing with paper towel and found Flea feces ! The only place where a Flea or Flea eggs could have been picked up was Petbarn as my son only Picked up 2 Bags of Cat litter from the shelves and a few loose cans of the new food. The Life cycle of the fleas observed and caught tallied exactly to the day my son went to Petbarn and the Fleas we removed yesterday were both juveniles and adult egg carrying fleas. Petbarn allow Dogs on Leashes and as well they have a Grooming Service but obviously the Store is not clean and needs complete fumigation. Everyone knows Fleas carry disease ( Yersina Pestis in the worst case scenario) and Tape worms and picking up this from the store is unacceptable as both our cats are terribly distressed as they both have never had a single flea on them.

We now have to Flea Bomb our entire house, Bath the cats wash all the bedding and vacuum and wash all the floors in our house and treat the cats for flea and worm infestation. We don't feed our cats offal or food that is not fit for humans and they are usually happy but this has been a terrible experience for both them and unnecessarily costly for us . Fortunately we have 2 intelligent cats who submitted to being "flea combed" when they had never had to stay still under duress before !

My son rang the local Petbarn Store to make a formal Complaint to the Manager who was not available and the Assistant Manager he spoke with was very short with him and said she had had Fleas too and it took her 3 months to get rid of them in other words "bad luck for you" and voiced the opinion that 'you could have brought a flea in from anywhere'. BUT the life cycle observed totally showed PetBarn was the source of the infestation and we won't ever go into a Petbarn Store ever again as they are not maintaining a level of cleanliness which reflects proper management for the health of their patrons or their pets.