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Reviews

3.6

835 reviews
5
(488)
4
(48)
3
(28)
2
(55)
1
(216)
  • Product Quality
    4.7 (481)
  • Return Claim MadeYes (20) · No (481)
  • Shipping
    4.5 (85)
  • Customer Service
    4.7 (366)
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Cirena B.

Cirena B.Sydney, NSW

  • 2 reviews

Always easy to deal with - always in stock

published

The new same day delivery is amazing, was on my doorstep in the hour so the pets were very pleased. Came through within the hour so I was quite impressed

Product Quality
Shipping
Return Claim MadeNo
Shell Bell

Shell BellGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Couldn't be better!

published

I placed an order and it was delivered shortly after! It was amazing. I would definitely do this again! Why would I want to leave the comfort of home unnecessarily!

Product Quality
Tiana C.

Tiana C.Sydney Surrounds, NSW

Knowledgeable friendly staff

published

All staff are happy to help and guide you with any issues that you have. The store is always clean and well presented. All shelves are full of stock when you visit the store

Customer Service
Product Quality
Store LocationWest gosford, nsw
1 comment
Petbarn
Meagan P.Petbarn
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Stuart

Stuart

  • 3 reviews

Great shopping experience for both me and my dog.

published

The groomer is amazing. I evan saw her kiss my dog, she didn’t know I was watching. What an excellent job she did! The sales staff are fantastic. They are a source of knowledge and very helpful. They make sure you have everything you need for your little furry mate. Just love this store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTuggerah NSW
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1 comment
Petbarn
Meagan P.Petbarn
Lisa

LisaMetropolitan Adelaide, SA

Still waiting

published

Have still not received my products that i ordered over a week ago, my Son ordered from another petshop and received his in 3 days, coming from the same state.
Will not use petbarn online again, would rather pay the extra money for better service.

Shipping
1 comment
Petbarn
Benjamin D.Petbarn
Jay D

Jay DSouth East Queensland, QLD

  • 3 reviews

My fish are happy

published

Dropped into Petbarn Kedron today. Picked up a replacement filter for my fish tank; while there with my granddaughter we got 3 new fish as well. Genuinely friendly staff member gave us a few tips on care of the new fish. The pricing on all items were fair. I noticed they give a 30 day warranty on all fish sold. I've purchased fish from here in previous years but never lost a fish; they are always very healthy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKedron, Qld
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1 comment
Petbarn
Benjamin D.Petbarn
simonali

simonaliSouth-Eastern Region, NSW

Excellent service

published

Staff were very friendly, knowledgeable and went above and beyond to help find a solution to my problem. Surpassed all expectations and a pleasure to deal with. Shall make this my go-to pet store

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGungahlin ACT
See all answers
1 comment
Petbarn
Benjamin D.Petbarn

The reviewer stated that an incentive was offered for this review

Georgia

GeorgiaPerth, WA

Bad experience in one store, remedied in the next store

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationArmadale, WA
See all answers
1 comment
Petbarn
Benjamin D.Petbarn

The reviewer stated that an incentive was offered for this review

Cann Taylor

Cann TaylorWide Bay-Burnett, QLD

  • 2 reviews

I drive for an hour to get to my nearest PetBarn and it’s well worth the effort.

published

My aging, arthritic dog was suffering from having to eat poor quality foods during the covid19 restrictions. Her health was noticeably regressing. Finally I was able to travel to Noosa PetBarn. The staff member who helped me was extremely knowledgeable and understood my dog’s needs. She helped me to purchase high quality food and supplements which have helped my dog’s health & wellbeing to get back on track. Is so nice to know that PetBarn is well worth the extra effort and distance I need to travel. Thank you so very much.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNoosa
See all answers
1 comment
Petbarn
PetbarnPetbarn

Thank you for this wonderful feedback.

The Petbarn Team

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Fluval Flex 34L

published

Service and delivery exceptional. Ordered the night before, delivery next day. Tank fabulous. Great size for my male betta plenty of room for him to swim. You need 6L bag of substrate giving you about 27L of water. One thing, be careful not to over fill like I did, I thought he got out, don’t know how though, and all of a sudden he casually appeared, he was in the large back section LOL .... having a nosy. Lights are great fun if you are into that. All up very pleased.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Petbarn
PetbarnPetbarn

Thank you for our 5 stars review, regarding our service.

The Petbarn Team

Lyndell

LyndellSydney, NSW

Many Thanks for the "Little Act of Kindness " Package.

published

I am the proud recipient of the "Little Act of Kindness" package. It is an absolutely amazing gift and everybody who is to benefit from the wonderful parcel would be sending thought s of gratitude to the Petbarn Foundation and that comes with lots of love from me, too.

Product Quality
Return Claim MadeNo
1 comment
Petbarn
Meagan P.Petbarn
Ian M.

Ian M.Greater Melbourne (Metropolitan), VIC

Great Service!

published

Walked in to the store and was greeted with a smile and great advice. Took the dogs back into the shop for a fitting and some Scooby Snacks! we are all now travelling safer with quality seatbelt harnesses that will also double up as a supportive harness to hold when our tripod get tired walking.
1 x Large Lab and 1 x Great Dane Pup with smiles all round!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationClayton, Princess HWY
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1 comment
Petbarn
Meagan P.Petbarn

The reviewer stated that an incentive was offered for this review

Jan

JanGreater Melbourne (Metropolitan), VIC

Shopping local.

published

Looking for new leads and collars for my two beach babies. Found a great selection on line and ordered same day delivery. They were delivered the same morning. A great service delivered by a friendly staff member.

1 comment
Petbarn
Meagan P.Petbarn

Thanks Jan for the lovely message and of course the picture of your beautiful dogs!! Made our day

Your Petbarn Team

Minimacgirl

MinimacgirlGreater Melbourne (Metropolitan), VIC

Super service purr-fection

published

My kitty sends a big purr and sandpaper kiss she is so happy with her new goodies. Really fast delivery direct to my front door and goods arrived within 3 hours of placing order

Product Quality
Shipping
Return Claim MadeNo
1 comment
Petbarn
Meagan P.Petbarn

Thank you for all the kitty kisses and love!

Your Petbarn Team

Ranelle

RanelleCentral West, NSW

Wether you have feet or paws "WELCOME"

published

I can't speak highly enough about this company & there staff.. Not only was I welcome but my furbabies were also welcome into the stall making it easier to buy the right size..

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBathurst n.s.w
See all answers
1 comment
Petbarn
Meagan P.Petbarn
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Heather

HeatherGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Fabulous service.

published

Always friendly, approachable and knowledgeable it really is a wonderful place to shop. Love that it is so pet friendly. I have never had a bad experience in this store. Will always be a customer.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKeilor Road Essendon
See all answers
1 comment
Petbarn
Meagan P.Petbarn

Thank you Heather! Such lovely words and we are very happy that your are part of the Petbarn fam.

Your Petbarn Team

Above and Beyond

published

Super quick service...Could not have asked for more. Store called to explain that they were actually out of stock of what I ordered and offered alternatives.
Thank you everyone at Petbarn Macgregor

Product Quality
Shipping
Return Claim MadeNo
1 comment
Petbarn
Meagan P.Petbarn
Lara

LaraSouth East Queensland, QLD

Great service

published

We entered with our Staffy for a new harness. The staff member who assisted help with choosing the best size and the harnessed our dog for us. We also bought a new lead and collar all matching. Great service and Zeus got a treat on the way out all happy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationArundel QLD
See all answers
1 comment
Petbarn
Meagan P.Petbarn

Great customer service

published

Welcoming and friendly staff members always make you feel comfortable. Product knowledge is great and if they’re not sure, they find out or offer alternatives. The store offers great discounts and good value for money.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationToombul
See all answers
1 comment
Petbarn
Meagan P.Petbarn

Super quick delivery and great bargain and local

published

I ordered Frontline Plus at a great price on the Thursday night and there was a knock Friday morning with the delivery. I couldn’t believe it. Also glad to be buying local.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Petbarn
Meagan P.Petbarn
Page 1 of 42

Questions & Answers

Nickname

Nicknameasked

Petbarn

Hello, why do you feel its ok to cage animals for your entertainment ? its very good that you work with rehousing dogs and cats but all lives matter why sell a cage or any caged animals is it ok to enslave black but not white ,the answer is no .Stop all suffering , ask yourself how you would feel.

No answers
Forouzan S.

Forouzan S.asked

Physical store

I really want pet barn have more sale

1 answer
Petbarn
PetbarnPetbarn

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

joanlockwood

joanlockwoodasked

Petbarn

why did my poodle start coughing the day after she came from the groomers?

No answers

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