Petbarn

Dead crickets. Repeated issue. The containers with the crickets in only have breathing holes on top and you continue to stack them one on top of each other rendering the crickets underneath dead . I have brought this up in store. I have brought it up online. I have sent Emails and tried online messaging and customer service. Your head office… Read more

numbers are inactive and useless and the whole company’s “help” is none existent and the issue continues.

You’re continuing to actively kill insects even though you are aware of the issue.

I am fed up with PetBarn - I make a Purchase & Staff ask for my Mobile number because I get a a $10 Discount after spending a certain amount of $$$. I use to get a $10 Discount every so often. I spend on average $50 - $60 a month (3 small Dogs)… Read more

Royal Canin Kibble. I have spent hundreds & hundreds of Dollars & no $10 Reward. I have asked the Staff, I haven’t had the $10 discount for ages - they say vaguely, “Oh you should get the $10 soon” There is always new Staff - I was told they are in Training & get transferred to different Stores..all I can say the Staff in Training are useless, & I am out of Pocket of a lot of $10’s. The Staff probably don’t even know how to my record my purchases in the Computer!!!. I have asked the Staff questions - they don’t know anything about the Stock. So what is the problem the Company or the Staff. So much for caring about a Customer who has been with PetBarn for years & years, having bought Cat & Dog - I trusted PetBarn to record my Purchases, big mistake !!

They cancelled my order without a notification of why they cancelled, I shopped elsewhere and purchased the items I needed. Two days later they reinstate my order, dispatched my order and emailed me the invoice. The customer service wasn't… Read more

pleasant either, they said if I get the order I'll need to return it which means I'll need to take time off work to do so. Also they have the puppy and kitten club, they supposed to provide a welcome pack but nothing has come of that either, very disappointed

Price and quality are good. Delivery lets them down which is an Australia Post issue. Auspost didn’t leave the 15 kg bag of dog food in the safe delivery spot so now I have to take an hour to visit a post office at a busy shopping centre and find… Read more

a trolley to collect a heavy parcel which defeats the purpose of the convenience of regular online deliveries. Our parcels are always left by our front door which is behind a brick wall and under cover. I used to order thru another online pet food company who use a different carrier so unfortunately it seems I will have to change and Petbarn will lose a customer.

EDIT: Petbarn told me that Australia Post could have left the parcel in a safe place but Australia Post said it required a signature. Seems there’s miscommunication.

The website was easy to navigate. It was simple to place my order. My cat food arrived safely on my porch, ahead of the guaranteed delivery time. Petbarn is definitely the way to go ! Show reply

WOW Petbarn! I am blown away by your same day free delivery options! I placed an order and it was delivered in a matter of a few hours! Love the convenience and ease!

Gosh we are impressed. Ordered our dog's usual treats yesterday and they arrived today and we're 100kms away from the delivery store. It must've been immediately processed and Aussie Post informed as we received updates throughout yesterday and this morning. All this for only $9 delivery fee so you saved us a heap of expensive fuel and a trip to… Read more

Adelaide. Plus because we purchased 2 of each treat, we received a massive discount. Thanks Petbarn and Aussie Post, love from Arki our 13 year old silky rescue

My delivery was dispatched in two deliveries and each delivery had an incorrect item in it. However, Petbarn was very good. The correct items were left at my door the next morning without any delivery address on them except my name so I suspect that somebody dropped them off personally. They also allowed me to return the items to my nearest… Read more

store without having to go through the cumbersome task of repackaging and sending them through the post. I was very happy with my experience and their service. Thanks Christine at Petbarn Online.

Don’t get caught by Petbarn’s "Click & Collect" trap. I placed an order for Bell & Bone Dental Sticks and Evolution Pill Pillows at their Sunbury store. I was charged immediately and received an email confirming the order was ready for pickup. When I arrived, the female staff member was incredibly rude—basically barking at us that the order… Read more

didn't exist. After we insisted she check the back, her story changed to the items being "out of stock," despite the confirmation email. She only backed down when we showed her the digital receipt. This is the second time this has happened (previously at their Thomastown store). It feels like a deliberate tactic to lure customers into the store only to tell them the items are unavailable, hoping they'll buy an alternative instead. Very dishonest business practice. Save yourself the trip and shop elsewhere.

I have been going to the local Petbarn in South Yarra since I first got my cats, years ago during Covid, and have spent thousands of dollars there by now. I usually found them to be friendly and helpful. However, the last time I went there, the person serving refused to price match for a set of 48 cat Royal Canin food packs, insisting that they… Read more

have never done this, that he will only match individual packs, and that either I was wrong or the previous staff members who served were wrong, every one of them over the last five years, as well as the staff at other pet barn outlets the couple of times I went to those.

All this despite 48 packs being a standard way of selling Royal Canin cat food, and being the way Petbarn's own website sells and packages the food.

The man serving me was also not very polite. Since I needed the food, I paid the higher price, but I have no intention of going back. The only reason that Petbarn is affordable is because they price match, and if they are going to arbitrarily change their policy and then rudely tell me that I am just going to have to pay a higher price or leave, then I am not going back. I finally decided to set up auto delivery with a competitor.

I do not recommend shopping at Petbarn since at least some of their staff will tell you that you are the problem when they change their policy; and it is not worth it if they will only price match individual packs, since the competition will always be cheaper, and sometimes even their own website will be cheaper.

Every single time we have booked our dog for a grooming there has been a reason why they couldn’t do the booked time. Most of the time we then have to leave the dog there all day which leaves him very stressed. Again today we are told to come back in 45 minutes for a 5 min tidy up that wasn’t done properly the first time???? Show details

Whenever i get the chance to go to Adelaide metro area i go to the Elizabeth store, and each time i have been met with good service, parking is not a huge problem, except traffic in the general area is very busy Show details