3Petbarn

Petbarn

 Verified
4.4

3,832 reviews · Statistics

PositivevsNegative
85% · 3,245511 · 13%
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Return Claim MadeYes (70) · No (2,974)
Product Quality
4.8 (2,999)
Shipping
4.7 (1,932)
Customer Service
4.5 (915)

Reviews

Petbarn3,832 reviews
Sam H
Sam HNSWSydney, NSW2 posts
  Online store

Don't Use Monthly Repeat Ordering System

I didn't order this - after I purchased online on 19/2 my monthly order was adjusted to April, but somehow it was still delivered and card debited on 22/2. Now stuck with two 12.5kg dog food. I have called and made a complain. My choices are, to just keep the product, take time off work and deliver to post office OR local Petbarn and eventually get a refund. Terrible service for a customer that spends close to $2,000/year with Petbarn. Show details
Product Quality
Shipping
Isabella
IsabellaNSWSydney, NSW2 posts
  Online store

Love pet barn

Quick and great prices for members. Love the different delivery options especially the 2 hour delivery which is super helpful for pet owners. Show details
Magpies12
Magpies122 posts
  Online store

Speedy delivery

Easy to order and delivered within 2 hours - great service! Show details
Katherine M
Katherine MACTCanberra 2600, ACT
  Physical store

Amazing!

Professional and go above and beyond for customers. Friendly and knowledgeable! Show details
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Nadine Brown
Nadine Brown
  Online store

Very efficient

Product came very quickly. Ordered and received the same day as stated
cookyboy12
cookyboy122 posts
  Online store

High quality service

Very happy with the service. Website is ultra easy to navigate. Writing is easy to read.
Nicole
Nicole
  Online store

Delivery issue

Although I had issues with delivery, Petbarn provided compensation for the error. Show details
Product Quality
Shipping
Lisa G.
Lisa G.TASNorth-West & West coast, TAS
  Online store

Easy to work through website to find products I was after

About to find what I needed and great specials and received everything I ordered Show details
left hungry
left hungryVICGreater Melbourne (Inner), VIC2 posts
  Online store

Quick and easy!

Got what I needed quickly and easily. Found the items on the website and they were at my door (and in my dogs belly) in under 2 hours! Ripper! Show details
Clorine J
Clorine JSAMetropolitan Adelaide, SA
  Online store

Good products fast delivery

I was surprised at how quickly my products were delivered to me, because I badly wanted to use the conditioner Aloveen on my dogs back to relieve the itchiness of the sore she gets from allergies. Show details
Ian W.
Ian W.
  Online store

Speedy delivery

Ordered dry food online and it was delivered within 1 hour, just in time for lunch. Very impressed. Show details
Product Quality
Shipping
Sonia
Sonia2 posts
  Online store

Fantastic

Fantastic service. Super fast delivery. Lots of txt to keep me informed Show details
Travis C.
Travis C.VICGreater Melbourne (Outer), VIC
  Online store

Fast and easy

Received order in 2 hour window as promised. Accurate and well packaged, thank you! Show details
carole s.
carole s.
  Online store

Pet barn online order

So easy to put an order in and it was delivered within the hour. Impressive. Show details
Debora M.
Debora M.3 posts
  Physical store
Product Quality
Customer Service

Questions & Answers

Jackson M.
Jackson M. · Petbarn

Hey what is the minimum age for buying a fish?

Petbarn
Petbarn   DM   

Hi Jackson! The minimum age for buying a fish is 18 years of age.

Mark P.
Mark P. · Online store

I just can't select my shipping method. I click on the delivery option, it asks for my post code and that's it!

Petbarn
Petbarn   DM   
Les C.
Les C. · Petbarn

What does this quote mean on your website below? I have looked to see what the terms and conditions are because I have recently purchased some fish where one fish out of the six has deteriorated in health quite rapidly despite being.

"At Petbarn, we're confident that the fish that leave our stores are happy and healthy. However, in the event that you experience a problem, we will happily guarantee your new fish purchase for 30 days, so long as your fish has been placed into a suitable environment."

Petbarn
Petbarn   DM   
Les C.
Les C.  

Hi Meagan,
I have sent a message to you. I want to know more about the 30 day guarantee - throughout this whole time I've been having to treat one fish that continues to exhibit sickness.

Les

Petbarn
Petbarn   DM   

Thank you Les! We can see you have since been responded to. We appreciate you reaching out to us :) Have a lovely day.

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Extra Information

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