??!
3 photos
Petbarn

Reviews

  • Product Quality
    4.8 (1,185)
  • Return Claim MadeYes (34) · No (1,175)
  • Shipping
    4.7 (449)
  • Customer Service
    4.7 (637)
Previous
Next

Reviewer Photos & Videos

  • More
Alisha Kate

Alisha KateSouth East Queensland, QLD

  • 3 reviews

Dog Training Course

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJindalee
See all answers
Linda

LindaIllawarra, NSW

  • 3 reviews
  • 1 like

Shellharbour Petbarn is excellent

published

Great variety of products and amazing staff who go out of their way to help and serve. They even helped me carry my goods out to the car...Friendly and knowledgeable people that go way out of their way to assist. Thank you again Shellharbour Petbarn!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShellharbour NSW
See all answers
Samantha B.

Samantha B.South East Queensland, QLD

Always amazing service

published

We always feel well cared for and that staff have a genuine interest in our dogs. The lady who grooms our dog at Cleveland is beautiful. She really cares about giving our dog a great experience and is also very knowledgeable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCleveland, Queensland
See all answers
Pet Shops

Find out how Petbarn compares to other Pet Shops

Know better, choose better.

Compare all
Tracey

TraceySydney, NSW

Great customer service

published

The McGraths Hill staff were excellent and friendly. They knew their products and assisted with confidence. Top points for the young woman who served me.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMcGraths Hill
See all answers
Connie Barottsi

Connie BarottsiWide Bay-Burnett, QLD

Great Product range & service

published

Petbarn Bundaberg has a great stock variety for my cat, Honey, friendly & helpful staff and great membership scheme makes it a pleasure all round to shop there.

Incentivised ReviewNo
Kim

KimSydney Surrounds, NSW

Always so easy to visit and have everything you need

published

Best service . Have all products and price match
Best friendly staff. There is a lovely lady at lake haven store who always greets us and our pets get the best welcome from her every time
Best knowledge and recommendations-not pushy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
brlo1973

brlo1973Sydney

  • 7 reviews
  • 8 likes

Over the top prices

published

Unreasonable prices. Roughly 23% more expensive than other major competitors. Apart from slightly longer trading hours (2 hours in total per day) I don’t see why they’re charging convenience store prices.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petbarn
MeaganPetbarn
Margaret Burns

Margaret BurnsYarralumla 2600, ACT

Petbarn Woden

published

I have been a satisfied customer of Petbarn Woden for years and always am met by friendly, professional and helpful staff who go above and beyond to meet my needs as a pet owner.
I have used Petbarn Woden's grooming services with 2 dogs and find Jamie's skills exceptional. She is calm and confident and my dogs are never stressed by going there. Sometimes they even have a nap!
My dogs always come away from the groomer's looking fabulous.
The other staff members in the store help complete my monthly visit to Petbarn by always leaving me with a smile on my face along with more confidence in caring for my fur babies due to their expert advice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWoden ACT
See all answers
1 comment
Petbarn
MeaganPetbarn

Great customer service and very reliable

published

The staff at Jindalee Petbarn very friendly and reliable. They always willing to give the best service. My little puppy got very sensitive tummy to certain dry food. They were willing to give the full refund and provided us the free vet consultation voucher. Also we got oh discounts for food every single time.

Product Quality
Customer Service
Store LocationJindalee, QLD

The reviewer stated that an incentive was offered for this review

Pet Shops

Find out how Petbarn compares to other Pet Shops

Know better, choose better.

Compare all
liz

lizSydney, NSW

great service

published

the help in purchasing a harness and it been fitted by a staff member.well done.my dog was calm great visit

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCampbelltown nsw
See all answers
1 comment
Petbarn
MeaganPetbarn

The reviewer stated that an incentive was offered for this review

Bad products

published

Got my fish breeding kit and all of the parts were bent and broken. Just badly build and packaged poorly.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Petbarn
MeaganPetbarn

The reviewer stated that an incentive was offered for this review

Janet

JanetGreater Melbourne (Outer), VIC

Pet Barn Sunbury TOP service

published

The staff at Petbarn Sunbury are all just amazing. Great customer service every time I shop there and eager to help and assist.

We have a nervous husky who had her first groom today. Abbey and Cat ensured they took their time to let her settle, and even fell asleep during the grooming session.

Fantastic staff who are always happy to help you with your pets needs, and will price match other competitors on store products.

Incentivised ReviewNo
Karen

KarenGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

Fantastic service and friendly staff.

published

I have bought quite a few things from this store and they always are accommodating and know exactly what I need or want even though sometimes I have no idea what I'm after or what it is called.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFountain Gate
See all answers
1 comment
Petbarn
MeaganPetbarn
Kyla W.

Kyla W.Metropolitan Adelaide, SA

Great quick service

published

The staff at petbarn are friendly, knowledgeable and quick with the service. I ordered online and was ready for click and collect with in minutes. Thank you for the great service

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

excellent

published

Service is fast, reliable and great! Ordered in the morning and got the product before lunch. loving the product we just got!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Petbarn
MeaganPetbarn
Pet Shops

Find out how Petbarn compares to other Pet Shops

Know better, choose better.

Compare all

AMAZING!!!!

published

Petbarn same day delivery is luxurious!!!! I love that within hours of ordering, my package arrived!!! Products & service always exceptional!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Mandy

MandyGreater Melbourne (Outer), VIC

Great customer service

published

Fantastic service, friendly staff, knowledgeable. Always happy to help under sometimes exceptional circumstances. The store seems very busy, all staff are trying to help but just not enough of them , I feel for them

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMentone Victoria
See all answers
1 comment
Petbarn
MeaganPetbarn
Mark

MarkSydney, NSW

Happy Customer

published

I ran out of Dog food, ordered online and it was delivered by the time I got home from work, very happy ;)

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Vossy

VossyMetropolitan Adelaide, SA

  • 8 reviews

Expensive!

published

I have bought a few products now from Petbarn and thought how expensive they were on each occasion. This was verified when I recently adopted a cat from RSPCA and checked out their prices. I checked three identical products and each was significantly cheaper than Petbarn. Also, any profits go directly to RSPCA, so it's really a no brainer to do all my shopping there from now on.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNoarlunga SA
See all answers
Wendy Novotny

Wendy NovotnyMetropolitan Adelaide, SA

  • 2 reviews

Great fast service

published

Ordering online is great, specials make it so much easier and of course saving money.
Delivery made on the date of order helps with planning your time
Stock kept is great with options always available

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Page 1 of 81

Questions & Answers

Stacey P.

Stacey P.asked

Petbarn

Still haven't heard back from anyone re puppy school - how much is it and how long etc?

1 answer
Petbarn
MeaganPetbarn

Hi Stacey,
Sorry that no one has been in touch.

Puppy School is $160 for 5 weeks. We have a more information available here - petbarn.com.au/services/puppy-school

Let me know if I can help with anything further.

Thanks

luanafaaofo

luanafaaofoasked

Online store

I ordered twice same order last night and changed delivery address to my sister in Mandurah as she takes care of my dog when I'm away. To date she has not received my puppys food or shampoo...I'm not sure what has happened to the deliveries???

2 answers
Petbarn
MeaganPetbarn

Hi luanafaaofo,
Firstly, apologies for the lateness in this reply.
Are you able to send through the order number, as well as the best contact email or phone number and we can pass this on to the Customer Service Team so they can assist you.
Thanks

luanafaaofo
luanafaaofo

Apparently it's already been sent and too late..thankyou for your reply.

Wens

Wensasked

Petbarn

I would like to buy the cologne Petbarn groomers use on my dog for in between grooming sessions. Is this possible. I have bought other offshelf colognes but cannot handle their scent

1 answer
Petbarn
MeaganPetbarn

Hi Wens,
Please contact your local Petbarn store - Grooming department and they will be able to assist you with this.
Thanks
The Petbarn Team

Get an answer from our members and Petbarn representatives

Other Pet Shops

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.