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Reviews

4.4

352 reviews
5
(288)
4
(13)
3
(5)
2
(9)
1
(37)
  • Product Quality
    4.7 (106)
  • Return Claim MadeYes (1) · No (114)
  • Shipping
    4.6 (78)
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Namie

NamieCentral Highlands and Goldfields, VIC

  • 3 reviews

Reliable and convenient.

published

I've been buying from BPP online for over two years now, since getting my first pet. Their prices are invariably miles cheaper than physical stores or other popular online stores, even when the other stores are having sales. I've saved a tonne of money while still buying all the high quality, reliable brands I want. I've always received what I ordered, and in good delivery time. I'll be a lifelong customer, and I regularly recommend them to my family and friends!

Product Quality
Shipping
Return Claim MadeNo

Excellent service!

published

Have been buying from Budget Pet Products for some time. Excellent service and great specials! My latest order arrived on my doorstep in under 24 hours! Even with COVID-19 going on! Impressive!

Product Quality
Shipping
Return Claim MadeNo
Karen Guillesser

Karen GuillesserSouth East Queensland, QLD

  • 9 reviews

Beware of auto delivery

published

They sent me a auto generated message on a Saturday informing me of a auto delivery as I couldn't contact them because they don't work on weekends. I sent a message telling them I did not have a auto delivery set up but by the time monday came around they had gone ahead with order and taken money out of my paypal account. I then had to wait for days to have money put back in my account. This all had to be done via stupid on line chats. Very frustrating. Do not have your systems send out messages on a weekend.

Return Claim MadeNo
4 comments
Budget Pet Products
Michael C.Budget Pet Products
Karen Guillesser
Karen Guillesser

The problem is when you send a reminder it's sent on a weekend. I replied but by Monday you have already taken money out. System fail. Don't let it send auto generated reminders on a Saturday.

Budget Pet Products
Michael C.Budget Pet Products

Hi Karen, can you please contact our live chat on our website and we will look into this issue further for you.

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Sareh G.

Sareh G.Sydney, NSW

  • 10 reviews

promising

published

I buy this dog food that nowadays is impossible to get anywhere else
Its all sold out everywhere but here
Its been 2 or 3 times I've been buying from them. Takes a week to receive as it comes from Goldies. But for free shipping it is worth it
The products are original and long shelf life
The packaging is good with tracking number.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Rosemary Mc

Rosemary McPeel, WA

  • 13 reviews

Good Products Shipped Quickly

published

My order was shipped quickly and received it well packaged and a day earlier than estimated.
Happy with my order and products.
No problems, but review should not have to be 30 words, so I waffle on unecessarily.

Product Quality
Shipping
Return Claim MadeNo
2 comments
Budget Pet Products
Michael C.Budget Pet Products
Rosemary Mc
Rosemary Mc

Only problem is you don't have the cat food I order which is Healthy Everyday Poultry 3kg so I have to order elsewhere and usually order flea and worming at the same time.

Poor delivery service

published

Ordered a product over a week ago, got confirmation of same day despatch, contacted them 10 days later to discover delivery could be up 2 weeks. Should put note on website that non local delivery due to COVID could take much longer. If I had known in first instance would have bought locally

Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Princess

PrincessGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent products and excellent customer service experience! Product come so fast!

published

Love this website great products and fast delivery!
Excellent products too.
Love the dog shampoos.
I have been with them 3 years.
Very happy.
Keep up the great work guys!
Pleasure doing business with you.
Recommend highly.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Jaybaby

JaybabyGreater Melbourne (Inner), VIC

  • 4 reviews

On time Delivery and plenty of good products

published

I always get my order from them on time with the correct items and they have plenty of good products for me to shop. I am a happy customer with them. No delay in delivery which is important.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Why Do I need to identify myself?

published

The need to identify yourself by noting when a few cents returns to my account just baffles me. I do not do internet banking and would need to contact my credit card provider to do this. What a waste of my time and energy. If I have paid for products then just send it to me or whomever I nominate it to be sent to. I certainly won't waste my time browsing on this site again.
There are so many fishing schemes out there that are similar to this it sets off alarm bells.
Also why would you hide this in your terms and conditions. You could spell out this requirement when you are entering payment details. I sure would have not ordered if this had been made clear.

Product Quality
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
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chris

chrisSouth East Queensland, QLD

  • 4 reviews

GREAT SERVICE DURING COVID19

published

Thank you so much for a speedy turn around. Placed an order around 7.30am, was processed same morning and in the mail same day. Best of all Australia Post delivered my small box to me the following day. Just a little over 24 hours and I had my order! Splendid service. Thanks again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Suzanne

SuzanneMetropolitan Adelaide, SA

Budget pet Products

published

I find this store quite expensive.
They do have a large range of products
They do have a few good sales which bring them down in line with other stores.
I have purchased from them before and there delivers time isn't to bad.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
LadyOfThree

LadyOfThreeQLD, 4570

  • 123 reviews

The best pet store.

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Vicki A.

Vicki A.South East Queensland, QLD

  • 2 reviews

Best value for money

published

I have found that Budget Pet products have the best value for money and biggest range of products out of all the online and physical pet shops. Quick delivery also!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Linda

LindaGold Coast

  • 13 reviews

Fast and fabulous service

published

Times for delivery at the moment are always slow but I ordered online on Sunday afternoon and it arrived on Monday afternoon. This company is always fast and efficient with great prices

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Yours Droolly Training Pads

published

The product is excellent, always received in short time and in good condition. I am very happy with both the website and the ease of ordering. The price of this product is half the cost of the same product at a major pet company.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
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dazza

dazzaSouth East Queensland, QLD

  • 19 reviews

Great experience

published

I started shopping at Budget Pet Products again and the last couple of orders were delivered quickly. I’m very happy with their service and prices. Their website can be a little clunky at times but other than that they’re very good.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Great Site and products

published

Budget Pet Products have very good prices - we are very happy with the store - the site works well with never any issues and great delivery times
Happy customer with satisfied cat

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Jnel

JnelSouth East Queensland, QLD

  • 18 reviews

Faulty Products! That’s not our Problem.

published
Product Quality
Shipping
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Ann

AnnDarling Downs, QLD

Wonderful service!

published

So very happy with the service from you. Ordered Monday and delivered Thurs am. Postal costs very reasonable - much lower than other company costs. Will certainly be using your company again for future products. Again thank you very much!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

The reviewer stated that an incentive was offered for this review

Excellent Service

published

Budget Pet Products has fantastic prices and excellent service with everything delivered to your front door. I have just received my third delivery
today and will continue to order my dog food and worming tablets from them as they are much cheaper than the vet

1 comment
Budget Pet Products
Michael C.Budget Pet Products
Page 1 of 18

Questions & Answers

Denise

Deniseasked

Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

Meg

Megasked

Online store

Do you do afterpay

2 answers
dottyb
dottyb

Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them

Budget Pet Products
Michael C.Budget Pet Products

Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments

Dixie

Dixieasked

Budget Pet Products

How much is diet chickenAdvance dog food large size?

1 answer
Budget Pet Products
Michael C.Budget Pet Products

Hi Dixie, thanks for your message! The pricing on Advance Chicken is dependent on the size of bag you are after :) You can see our entire Advance range here: https://www.budgetpetproducts.com.au/new/search/advance/

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