??!

Reviews

(266)
(12)
(5)
(9)
(33)
  • Product Quality
    4.7 (83)
  • Return Claim MadeYes (1) · No (90)
  • Shipping
    4.6 (56)

Reviewer Photos & Videos

  • More

Bina

BinaGippsland, VIC

Excellent customer service!

published

Good customer service means a lot to me, and when I phoned Budget Pet Products to inquire about the expiry date of a product, I received excellent and prompt service.

Product Quality
Return Claim MadeNo

Glennis

GlennisAlbury

  • 3 reviews

Online special offers

published

You bring in the buyers, both new and old, when you offer special deals and extra discounts. Excellent customer service, very helpful and resourceful. Keep up this please. Well done!

Shipping
1 comment
Budget Pet Products
Michael C.Budget Pet Products
ONEHOTSHOT

ONEHOTSHOTSydney, NSW

Cheapest prices

published

Best prices fantastic customer service they go above and beyond.. would def use them again. Only one issue which is beyobd there control living in rural nsw the courier company fastways always has problems delivering here even from descriptive instructions

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Darryl P.

Darryl P.Greater Melbourne (Inner), VIC

  • 3 reviews

Lost Order

published

Placed order and it was not delivered. The company feels once it is put in the post it is the end of their responsibility! Two weeks. Still waiting. Poor service

Return Claim MadeNo
2 comments
Budget Pet Products
Michael C.Budget Pet Products
Darryl P.
Darryl P.

I can only restate at the time I contacted the company I receive insufficient assistance beyond stating my delivery had been posted.
I don’t see the point in contacting the company again to be reminded of this!


Jan

JanSouth East Queensland, QLD

excellent site

published

Great range of stock, site is very easy to navigate, orders processed quickly and prices are very competitive, very happy with the service. Customer service is friendly and helpful as well.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Marc

MarcRichmond-Tweed, NSW

Good online shop

published

Easy to use Aussie site with fair prices. The free delivery over a certain amount is a nice bonus. Much cheaper than some other sites for the particular item I purchased

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Fraze

FrazeSouth East Queensland, QLD

  • 2 reviews

Excellent Service and Rapid Delivery

published

Been purchasing online from Budget Pets for many years and they even surpassed my previous high opinion of their service over the New Year period;was looking after our son's Samoyed female dog, being picked up the weekend after New Year. She needed a bath (as they always do). Had a rush of blood to get some shampoo; ordered New Year's Eve ( late) not really expecting to get it before the weekend over this period. Sure enough on returning from the dog walk with our dog a German Shepherd and the Samoyed was pleasantly surprised to find the large parcel (ordered a 15kg Royal Canin bag as well) behind our gate as requested early Friday morning. Great work!!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Beach Dogs

Beach DogsSouth East Queensland, QLD

  • 2 reviews

Great Range of Products

published

I was impressed with the wide range of products Budget Pet Products stock. Normally I would have to go to 2-3 different pet shops to complete my order. Thank you

Product Quality
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

The reviewer stated that an incentive was offered for this review

What a waste of time and effort

published

Placed order received confirmation email only to receive a call 2 days later my card had been flagged but customer service said they had their money already!!!!!!
She then said i can pay another transation and email the amount
What A Scam Wonder how long before i get my money back
Web site said orders placed before 11am will be shipped that day another Lie
Im going back to PET CIRCLE where im treated like a customer
Would recommend PET CIRCLE any one wanting to buy pet products on line with ease of transation

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
bwareovme

bwareovmeGreater Melbourne (Outer), VIC

  • 4 reviews

If you can wait months this is for you

published

Their courier service is terrible ,so buying pet food and medicine is regrettable, since all dispatch from QLD ,it just takes few weeks to get into another states ,
Prefer my local pet store with price matching service !!

Product Quality
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Ky F.

Ky F.

  • 2 reviews

cant un-subscribe

published

they said i could cancel at anytime but they have made it very very difficult, $40 a month and the easiest way to stop it was to contact my bank.
do not subscribe to any other there monthly products!

Product Quality
Shipping
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Susy

SusyPerth, WA

the longest wait time to receive an order & no response to email follow-up

published

Placed order 6th December.... STILL WAITING and they reckon it'll be 24th Christmas Eve before I receive and that's not guaranteed. I order all my pet products online and Budget Pet charges postage and takes 3 times as long (4 days before an order is dispatched!) then they say another 10 days for post - blame AusPost! Not like Pet Circle who are very quick and efficient plus great prices... sorry but going back to what I know.

Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Hi Susy can you please privately message us your order ID so we can look into this further for you.


dottyb

dottybSydney Surrounds, NSW

Great Service

published

impressed with the very fast Delivery of my Satiety Dog Food and great communication from Budget Pet products online store will definitely buy again and would highly recommend this store

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks for taking the time to leave a paw-some review! We are so happy you enjoy our fast shipping service and communication :) Licks x


Always fast.

published

Been buying here for some time, I have Never been unsatisfied, it is always fast.
I buy worming for dogs and cats, and Ragdool dry food. I CAN ONLY RECOMEND THEM.

Product Quality
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks Lene for taking the time to leave such a great review! We are so happy we are able to provide your pets with premium products at affordable prices. Licks x

Lynette

LynetteMid North Coast, NSW

  • 7 reviews

Excellent Prompt Service and Prices

published

I highly recommend Budget Pet Products online store. My delivery was
prompt and the products I purchased and the prices are the best I have found.
Thank you for an easy pleasant transaction.

Product Quality
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks for taking the time to leave such a great review! We are so happy we are eable to provide your fur babies with affordable prices :). Licks x

Phil

PhilGreater Melbourne (Outer), VIC

Great products and prices

published

Great products and prices. Free delivery is a bonus and always prompt. Their app is brilliant as well. Return customer over and over as they cant be beaten on price or range.

Product Quality
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks Phil for taking the time to leave such a great review! We are so happy you love our app and enjoy our affordable pricing :) Licks x


Pippa

Pippa

  • 8 reviews

Professional , Fast Delivery, Quality Products

published

I shop online every few months . Budget Pet Products are budget friendly , have regular sales are fast and efficient . Highly recommend trying this business as you will not be disappointed

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks Pippa for taking the time to leave such a great review! We are so happy we are able to provide your pets with premium products at affordable prices. Licks x


Amazing customer service and the best prices.

published

Just the best customer service.
Hey team. After calling to advise the courier had not left the food, as per the delivery instructions, I called up and your wonderful team sorted this all out. Food was delivered today and pups are happy. And I can't say enough how much I value the exceptional customer service your team has always provided me. It means the world. Thank you so much. Jessie, Muppet & Bear. @muppetandbear

Product Quality
Shipping
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks Jessie for taking the time to leave such a great review! We are so happy we are able to provide you with paw-some customer service :) Licks x


First time buyer

published

Was easy to order and prompt delivery. Excellent service... will use this site again. Ordered some Revolution Plus for the cat. Prices were excellent and I will be ordering again.. so easy. Thank you.

Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks Kath for taking the time to leave such a great review! We are so happy we are able to provide you with excellent service. Licks x


Michelle M.

Michelle M.South East Queensland, QLD

Great service

published

I ordered food via a monthly auto service from another company and after paying,etc no food arrived. When I called the circle of pets, I was informed that they were out of stock and had no idea when further stock would be available.
BUDGET Pet however received my order and it was delivered by 920am the next day. Can't beat that. So I've changed company. Happy Jan, so far

Product Quality
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks for taking the time to leave such a great review! We are so happy we are able to provide your pets with the food they need with quick delivery! Licks x


Page 1 of 17

Questions & Answers

Denise

Deniseasked

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please


Meg

Megasked

Do you do afterpay

2 answers
dottyb
dottyb

Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them

Budget Pet Products
Michael C.Budget Pet Products

Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments


Dixie

Dixieasked

How much is diet chickenAdvance dog food large size?

1 answer
Budget Pet Products
Michael C.Budget Pet Products

Hi Dixie, thanks for your message! The pricing on Advance Chicken is dependent on the size of bag you are after :) You can see our entire Advance range here: https://www.budgetpetproducts.com.au/new/search/advance/


Get an answer from our members and Budget Pet Products representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.