Budget Pet Products

My issue is with the delivery of products, I got a very prompt email a day after placing my order saying it was on it's way, and then nothing. A week later I followed up and was told that it was delivered to a pickup point - which is a pharmacy about 2 km's away? I don't know why as I was home the whole time, no call from anyone that a delivery had arrived, no notification to say it had been delivered elsewhere. What looked like a good deal really isn't now that I have to go somewhere to pick it up anyway.
Stay clear, unless you want to ha...

Postage way too slow. Still yet to receive goods. Ordered on 16th, courier picked up Qld on 22nd. Will be delivered approximately 28th. Lets see if it arrives by then. Wont use again. This has happened before. I should have known better. In future Will price match at Petbarn, Petstock and have it that day. Forget Budget direct, there many retailers who are so much better, online and off.

My order arrived and due to inadequate packing, box was opened. I passed this onto customer service and just got the default answer of 'we cannot control the courier' (rough handling, no care factor)

Anything in my order could have fallen out but customer service couldn't care.

As I loyal customer I felt this was not good enough and after cancelling my auto orders, purchased elsewhere.

Over a week ago I ordered my product for my little dog,for his joints ordered 2 lots haven't received them won't be ordering here again,I ordered this product for my little shitzu for his pain would of been better getting it from the vets

Have been purchasing from BPP for several years. My fur baby gets the best at reasonable prices. I always receive professional customer service and fast delivery. Awesome shopping experience every time.

I ordered product with was in stock on the 26 June. It was finally delivered on the 9 July after spending 8 days with the courier in Sydney. I live in the Sydney metro area.
I will never purchase from them again.

I wanted to order litter and dry food for cat at the same time.
They didn't have stock of litter.
I wanted to order both items and save on delivery charges...
They wouldn't concede issue was their problem. I was doing the right thing they couldn't supply and wouldn't allow me to have saved on delivery charges.
I will not buy from them again

If you're planning to order products through this web site then you had better make sure there is petrol in the car. Because the package is not going to come to you.

I've been using @bpproducts for several years now - and delivery has always been slow. They have good prices but tend to frequently run out of stock on many of the products that I require. My problem is not so much with @bpproducts as it is with their delivery partners, @Aramex Fastway. However that's an important component of the service that I am paying for, and I intend to focu...

Paid for 2 x 20kg Meal for Mutts grain free, received one a week later and after 2 weeks the other item is not where to be seen, wrote to costumer service and [Name Removed] wasn’t really helpful and didn’t bother to even resolve anything. After requesting a refund I got told that a return fee will be charged if I proceed with the refund. [Name Removed] didn’t even bother to apologize

I have only had positive experiences buying from them - excellent product quality (especially the chews), quick delivery, good price, well organised & good communication / order updates

States posted 1-2 business days from payment, paid on 2/5/2021 (Sunday), phoned on Wednesday still had not posted. As of today still no package, tracking says next week to that is 15 days after paying (and that is if it arrives on Monday). Not acceptable. Not happy. Too bad if you needed in a hurry. First time using, never again.

Ordered some cat food at 26/03 and it was still not delivered.

Then the support said they would send another batch (that I have to either pay for or help ship the original batch back if it arrives), and fast forward another week now it's 26/04, and still no cat food.

My cat would've starved to death if I had to rely on Budget Pet Products. Would not recommend it to anyone.

As I hadn’t received my order after nine days I phoned customer service to see what has happened to my order, I was promptly told delivery takes up to 10days, as I was waiting on worming medication for my cat, I was concerned how much longer did she think it would be. The customer service person was very abrupt and kept saying it takes up to 10 days for delivery, their website says 1-2 days for despatch and it doesn’t take 10 days for delivery to Sydney. Very disappointed with budget pet products, if your customer service people can’t be more helpful and polite to your customers think about replacing them, I won’t be buying off you again.

Never will I use this company ever again and I advise anyone to do the same,
Sent me a Torn dog Bed then they blamed me for the tear.
Will be reporting Company.

Twice now that I have used their voucher and discount 'codes' - SCAM as they don't work. The first time i let it off thinking oh it might have been my bad. Second time - I checked MULTIPLE times to ensure I wasn't the one making the mistake and not putting in the code. I was 100% sure about the code working as it was listed under used codes on the paying page. The email confirmation came through and didn't list the voucher or the free gift that is supposed to come with it so I emailed. They replied saying that I haven't used the code which is c...