5,140 reviews
AI reviews summary
Pros
Verdict
Overall sentiment toward Budget Pet Products is overwhelmingly positive, with customers frequently praising the competitive pricing, broad product range, and the convenience of the auto-delivery subscription service. While a subset of reviewers experiences logistical challenges—primarily stemming from courier performance and occasional delivery delays—the company's customer support and overall service reliability keep most shoppers returning. Buyers looking for an affordable and straightforward online pet supply option will generally find a satisfactory experience, provided they allow a little extra time for shipping.
I have used Budget Pet Products for many years now and can confirm that the service, pricing, communications and deliveries have always been excellent! 5 out of 5 stars in all areas mentioned. Looking forward to many more years of wonderful service. Thanks guys!
My past supplier discontinued this product, and it was a pleasure to find it with Budget Pet. It is more professionally packaged, and just as good as before, though I haven’t tried it myself. The packaging & shipping was done very efficiently, with a rapid delivery time. I’m most pleased with all aspects of the sale, and am disappointed in that I hadn’t used them previously.
Signed up to auto ordering based on receiving better prices. Price creep quickly made this unviable. Have now discontinued auto ordering and back to price checking. Like insurance companies, relying on complacency and convenience. Yeah give it a miss.
Reviews with attachments
It was a lovely experience buying on line from you for my first time. I got presents! Now that just doesn't happen everywhere I shop, so it came as a big surprise. There was an extra Simparica chewable tablet and a bonus long chewable tooth cleaning treat and my Afghan Hound Jett thanks you very much. The tick prevention (plus) arrived very quickly and was well packed. So thank you from the human as well! Dianne. Show 2 replies
Dealing online for 12 months, very happy , for 20 kilo black hawk, when advised auto delivery date it's no problem to change if I'm not ready for it. Show reply
I had an issue with last order, but the service is absolutely brilliant and sorted out in record time. Show reply
Long time customer. Always excellent service. Jasmine, the darling Blue Mink Tonkinese cat, the recipient of the products, also very satisfied. Show reply
After 10 days first order had not been delivered, started asking by email which led to back and forth queries and replies, but eventually replacement order arrived just as food ran out. Thank goodness! Show reply
The lady who helped me was so friendly and knowledgeable! Made buying a new dog food so easy. Thank you! Show details
My heart is completely shattered into a million pieces right now. Yesterday at 6:35pm, my beautiful little furry best friend fell asleep, and the emptiness he leaves behind is beyond words. Even in this deep sadness, my family and I feel so much gratitude for having had him in our lives. Tequila was, is, and will always be a part of me and our… Read more · 1
family—forever. The love, joy, and companionship he gave us cannot be measured or replaced. I want to sincerely thank you for the care and quality you provided through your food. Tequila had such a delicate tummy, and knowing we could rely on your products to nourish him and keep him comfortable meant everything to us. You played a meaningful role in his well-being and happiness, and for that, we are truly grateful. God bless you for what you do. Thank you for helping us give our beloved “woof son” the love and care he deserved. ❤️ Now the breath of life of my beautiful son Tequila is with God :) Eclesiastes 12:7 Then shall the dust return to the earth as it was: THE SPIRIT SHALL RETURN UNTO "GOD" who gave it. Amen
Great prices, exceptional quality. I have been buying dog food, dental chews and joint and cartilage supplements, to name just a few, for years from Budget Pet Products. They stock recommended products by vets. Their delivery is quick with free postage over $49 orders. I'm always comparing their prices with those at the vets and other pet stores and 99.9% of the time, Budget Pet Products are cheaper. I can't fault their service or products. Show reply
Have used BPP for many many years now as we lived local to Gold Coast and wanted to support local business. We've moved away but still use them. Never had an issue , prices always the cheapest in comparison, delivery always done ✔️ Great to use. I won't use any big pet shop front retailer due to selling of puppies and kittens , and pricing. Show reply
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I’ve been buying from Budget Pet Products online for some time now and have always had a great experience. They’re consistently reliable, delivery is always on time, and their team is very accommodating if I need to make any changes to my order. It’s refreshing to deal with a company that makes the whole process so easy and stress-free. Highly recommend! Show reply
BPP are reliable and consistent with pricing, range, and availability. They pack and ship my order quickly every time, it usually arrives in a couple of days. I usually get free shipping, as usually spend over a certain amount. It helps that they have a wide range of payment options, so I know I will always be able to get what my dog needs no matter what my budget is looking like. BPP is my go-to. Show reply
So much easier,an it helps keeps my dog (baby) safe Show 2 replies
I order my cat litter online through Budget Pet Products. The price is always the cheapest on the net for the brand that I buy and delivery is fast and free. Show reply
Incredible Prices I absolutely Adore Budget Pet Products. I buy everything I need for my Labrador. Pets are quite expensive when you add up everything they need. That's why I only shop with Budget Pet Products. Their prices are alot cheaper than other Pet stores. They have everything I need for my fur baby. I buy Nextguard Spectra at half price,… Read more · 1
20kg Bag high quality bag Kibble much less than other outlets. Toys, Beds , Harness, Leads, anything you need and want for your pet. Very easy Ordering and Delivery within 3-4 Days. It couldn't be easier!!! I very Highly Recommend Budget Pet Products to everyone !!!
prompt delivery, great customer service and cheapest price. always 10/10 Show reply
Latest follow-ups
Inefficient Communication – Would have been 5 stars, but for the fact my order was spread over three deliveries without any communication or explanation. Show 3 replies
Follow-up · I continue to purchase from Budget Pet Products and have not had an issue since.
Very happy Budget Pet customer. Service is great. Highly recommended.
Follow-up · My orders from Budget Pet always arrive in a timely manner. I buy 10kg bags of Royal Canin for my boy’s, always best value around. Very happy customer.
Always a good experience – I like dealing with Budget Pet Products, they are always fast at putting through my order and delivery is quick. The vet has recommended this product for my dogs mobility and weight management. Show reply
Follow-up · In the last two years since my first review, nothing has changed when dealing with Budget Pet Products. Price is good, delivery very quick and they seem to care about you.
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Positive reviews
Easy to follow online shopping for my German Shepherd dry food and now I know roughly how long 11 kg dry food takes to get eaten I’ve scheduled 2 month reorders. Thanks for making caring for my pet easy Show reply
Have been ordering online with Budget Pets for many years and orders are always on time. My last order had one box missing and after I informed them, they were straight onto it. After checking with couriers and it couldn't be found, they replaced it without an issue and trusted me to let them know if it ever turned up. Thank you Budget Pets for… Read more · 1
your great service. Will not let this one little hiccup stop me from ordering through you. Happy customer Sue.
I buy from Budget Pet products regularly because the shipping is super fast, they have a good range of products, and the prices are very competitive. I also appreciate that I get a free Simparico trio tablet when I order a six pack so that’s a bonus! Show reply
Negative reviews
I have been using Budget for a number of years spending a reasonable of money with them. My last order of a bag of food and a tray of cans somehow got split up the cans delivered and the bag not. After contacting Budget numerous times, it is apparently my fault the food has not arrived and they will not issue a credit so I can get food locally… Read more
because the courier that Budget engane for the deliveries cant find the food. Go figure. So in effect if the courier cant find the food, I cant send it back to claim a credit so I am out of pocket. It has been 4 days now with no communication at all so I guess I am out of pocket. I may not be your biggest customer but rest assured I am no longer your customer.
We’re very sorry for the frustration this… Read more
The auto delivery itself is fine, no complaints. The customer service is incompetent. I have asked multiple times over a period of several months to be taken off a mailing list for product reviews, and I am still receiving these emails.
We’re sorry to hear about the frustration… Read more (+1 reply)
We have purchased from Budget Pet Products for years, but our most recent purchase was a very disappointing experience. The description of items for purchase is misleading i.e. number of Bravecto chews per pack and number of packs selected for purchase. Also the prices are more expensive than other pet supply products. Sadly we wont be buying… Read more
from Budget Pet Products in the future as we need to be clear about what we have purchased and ensure its the best price available.
We’re sorry to hear your recent experience… Read more
Recent reviews
Always an easy experience ordering online, my items are shipped quickly and arrive within days, no hassle and no extra steps. They always have the products I want at great prices Show reply
The small kibbles in this product are perfect for our small Pomeranian, who has only one tooth ! And he seems to be thriving on it. The item was well packaged and delivered quickly, thank you. Show reply
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