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Excellent online experience
I was very happy to know I can order online and receive free shipping and not to mention at the best price. I also received my dogs food in two days.
Great experience Budget Pets !!!!
Great ongoing service
Have purchased food for my dog on eight occasions over the last 20 months and an email advice of dispatch has normally been on the same day the order was placed and delivery here in Tamworth not more than two business days later. By far the best online organisation I deal with .
Wonderful customer service
A wonderful experience, I needed to cancel an order and change my address and the help I received was perfect.
Great price for a 20kg bag of dog food.
Ordered on a Sunday and arrived in Adelaide the following Friday from their Gold Coast warehouse.
Very impressed all round and will order again without hesitation.
Terrible customer service they failed me as a regular customer
Terrible customer service and consideration. I went to purchase the prescription food Hills K/D Mobility Kidney + Joint Care, as a regular customer, however the pet food I wanted was out of stock when I went to pay for it at the check out... I corrected my auto-delivery to that day to see if it made a difference and it didn't so I went to buy the same food locally. As I had purchased the food locally, overnight their system tried to charge me (although they had no stock and their checkout wouldn't allow me to progress) and as I had already spen...t my money on my pet's food, I didn't have enough for the auto-delivery charge to be taken as well. They made 4 attempts on my account and as a result, cost me $10 in declined charges. I sent screenshots the next morning along with the of the out of stock notice and decline charges on my account and they said that they had no intention of assisting as they did nothing wrong. I didn't accuse however I requested their assistance. I also then asked if I could receive a discount off my next order and they refused to assist me and closed the service request. No consideration or responsibility for their part of failing their customer. I will no longer shop with Budget Pet Products as their choice is clear that they rather care about saving $10 than to assist a customer for a good outcome. Very disappointing and terrible service from '[name removed]'.
Love ordering on line with Budget Pet Products. Is always great service, quality and delivery. Charlie is also very impressed, especially with the massage brush.
Fantastic service & pricing!
A courier just delivered the above consignment, on a Saturday even!
Solid packaging & remarkable turn-around time!
Thanks, I’ll be back again.
Steve. Springwood. NSW.
Budget uses a courier that does not deliver to a majority of areas and delivers to a depot. Then because the item is undeliverable you have to wait for it’s return for a refund. I would never purchase from this company again.
Yabba - Dabba - Doo
This company just NEVER disappoints. Products are a good price, customer service great, turn-around time excellent...Latest order was placed 19 Oct 2020 - delivery 22 October - 3 days and this is in COVID times! Keep up the good work Budget Pet Products! You rock!
Great prices and excellent customer service
Budget Pet Products online store has a clear, easy to navigate website and consistently prompt, efficient and friendly customer service. Products frequently cost less than competitors and free shipping often applies. Very satisfied returning interstate customer. Excellent service and customer experience.
Shocking online experience
Problems logging in /changing password/then after numerous chats it wouldnt let me pay !!!
Makes it very hard to buy anything
Don't waste your time .They really make it far too hard
Love the new chew toy!
Ivy loves her new presents - particularly the packaging!! The Kong puppy toys are great at occupying those sharp puppy teeth, and the comfy elephant is nice for her to snuggle up to. It came really quickly many thanks!
Very happy customer
I have been purchasing the Sentinal product for many years and had an exelent service. The product was sent on time every time. Great job, very happy with the service
Did it arrive by magic???
Not only were their prices really good and communication excellent, delivery was free and the whole lot arrived in 2 DAYS!!! I live in regional Qld and that's unheard of. I am really happy with Budget Pet Products and will be shopping with them again.
Poor service review, complicated first order process
Ordered Dog Biscuits online through this store, the company returns a few cents into your account and then charges for the product $118.00, and then sends a text message asking you to respond to their request to action more money on your account. May I add the the amount for the product has already cleared my bank account and still no product. I am appalled and disgusted at this method of payment for online shopping. I have returned their text message asking that they refund the amount paid and cancel the order. Luckily I have ordered the dog biscuits through another supplier. This mob need to get their act together.
Online shopping is meant to be EASY! I ordered Tick tablets for my dog to save $60. I regret doing so. This company returns a few cents into your account (which takes 3 days to clear and be visible) then asks you to email them with your address again and the cents refunded to prove you are who you are and not stealing someone’s credit card. Totally stupid. The amount of time I have wasted checking in daily my emails and bank statement to make sure I get my dogs tick treatment on time- was worth the $60 I saved by buying online In The first plac...e. 10 days later- I still haven’t received a shipping tracking confirmation?? Are my items coming? My dog is overdue with his frontline. As a busy mother- I choose to Online shop for convienece and price savings. I bought his online on a Saturday night to save time and when you get the order confirmation email you think great- see it in the post- no need to think about that again. WRONG. I will not be buying from this company again. Regardless if this procedure is a one time thing. I have never in my life come across a company cross checking identity for a $93 item. I have never reviewed a company negatively before- but this frustrated me so much I felt others should know.
Worst customer service ever. Do not shop here
This business has offered the worst possible customer service ever. It is frankly a surprise they are still trading. I will never shop here again and will tell every pet owner i come in contact with not to use their business
User friendly website, good communication and prompt delivery service. Expected a long wait for Qld to Vic delivery due to Covid19 postal delays, not so, items arrived within three days. Thanks
Impossible to deal with - didnt even send an urgent order in a week because of systems. Would give no stars if possible.
Unbelievable company systems. We ordered a medical product that we needed urgently, and let them know. The following week they emailed to explain they always put a few cents into your account to make sure it is a real account. The payment for the product had been made the previous week. I asked if it had been sent, which it hadn't. We purchased through an Australian registered company, and I suggested they look up the ASIC website, or our website to make sure we are real. That 'wasn't their system'. We also put thousands through large suppliers..., any of whom they could have called to verify. Would never, ever use these again or recommend. They need to ask their customers if a multi-week delivery around is acceptable in this day and age when good companies like the Vet Shed can get stuff to you pretty well overnight. Ended up asking for a refund. I am now told that will also take days.
- Online store
- Verified customer
New brand Royal Canin Anallergenic causes diarrhoea
Unfortunately my wolfhound has had an allergic reaction to the new brand of Anallergenic dry food biscuits. The previous brand purchased from our local vet 3 weeks ago caused no diarrhoea at all and a girl was finally back to herself after a long dietary trial. The only relapse came from purchasing the new branded Anallergenic biscuits from this site. We stopped the biscuits and the diarrhoea stopped. We will now be going back to purchasing directly from our local vet. Dissatisfied and disappointed. Will be seeking a refund.
Questions & Answers
What are your delivery charges please
Do you do afterpay
Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them
Michael C.Budget Pet Products
Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments
How much is diet chickenAdvance dog food large size?
Michael C.Budget Pet Products
Hi Dixie, thanks for your message! The pricing on Advance Chicken is dependent on the size of bag you are after :) You can see our entire Advance range here: https://www.budgetpetproducts.com.au/new/search/advance/
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