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Budget Pet Products
4.4 from 384 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (127)
  • Return Claim MadeYes (4) · No (138)
  • Shipping
    4.5 (97)
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Lisa

Lisa South East Queensland, QLD

Excellent online experience

published

I was very happy to know I can order online and receive free shipping and not to mention at the best price. I also received my dogs food in two days.
Great experience Budget Pets !!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Great ongoing service

published

Have purchased food for my dog on eight occasions over the last 20 months and an email advice of dispatch has normally been on the same day the order was placed and delivery here in Tamworth not more than two business days later. By far the best online organisation I deal with .

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Kim

KimSydney Surrounds, NSW

Wonderful customer service

published

A wonderful experience, I needed to cancel an order and change my address and the help I received was perfect.

Incentivised ReviewNo
Return Claim MadeNo
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Great experience

published

Great price for a 20kg bag of dog food.
Ordered on a Sunday and arrived in Adelaide the following Friday from their Gold Coast warehouse.
Very impressed all round and will order again without hesitation.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Tash G.

Tash G.Canberra 2600, ACT

  • 2 reviews
  • 4 likes

Terrible customer service they failed me as a regular customer

published
Product Quality
Incentivised ReviewNo
Dee Dee

Dee DeeSydney Surrounds, NSW

  • 4 reviews

Perfect product.

published

Love ordering on line with Budget Pet Products. Is always great service, quality and delivery. Charlie is also very impressed, especially with the massage brush.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Stephen D.

Stephen D.Sydney Surrounds, NSW

Fantastic service & pricing!

published

Hi,
A courier just delivered the above consignment, on a Saturday even!
Solid packaging & remarkable turn-around time!
Thanks, I’ll be back again.
Cheers,
Steve. Springwood. NSW.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Unreliable

published

Budget uses a courier that does not deliver to a majority of areas and delivers to a depot. Then because the item is undeliverable you have to wait for it’s return for a refund. I would never purchase from this company again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
RosieRose

RosieRoseSouth East Queensland, QLD

  • 2 reviews

Yabba - Dabba - Doo

published

This company just NEVER disappoints. Products are a good price, customer service great, turn-around time excellent...Latest order was placed 19 Oct 2020 - delivery 22 October - 3 days and this is in COVID times! Keep up the good work Budget Pet Products! You rock!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
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Great prices and excellent customer service

published

Budget Pet Products online store has a clear, easy to navigate website and consistently prompt, efficient and friendly customer service. Products frequently cost less than competitors and free shipping often applies. Very satisfied returning interstate customer. Excellent service and customer experience.

Product Quality
Shipping
Incentivised ReviewNo
Jennifer Rhynehart

Jennifer RhynehartSydney, NSW

  • 5 reviews
  • 1 like

Shocking online experience

published

Problems logging in /changing password/then after numerous chats it wouldnt let me pay !!!
Makes it very hard to buy anything
Don't waste your time .They really make it far too hard

Incentivised ReviewNo
Return Claim MadeNo

Love the new chew toy!

published

Ivy loves her new presents - particularly the packaging!! The Kong puppy toys are great at occupying those sharp puppy teeth, and the comfy elephant is nice for her to snuggle up to. It came really quickly many thanks!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Susie

SusieSouth Australia

Very happy customer

published

I have been purchasing the Sentinal product for many years and had an exelent service. The product was sent on time every time. Great job, very happy with the service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
HonestLee

HonestLeeWide Bay-Burnett, QLD

Did it arrive by magic???

published

Not only were their prices really good and communication excellent, delivery was free and the whole lot arrived in 2 DAYS!!! I live in regional Qld and that's unheard of. I am really happy with Budget Pet Products and will be shopping with them again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Stefanie

StefanieSouth West, QLD

  • 2 reviews

Poor service review, complicated first order process

published

Ordered Dog Biscuits online through this store, the company returns a few cents into your account and then charges for the product $118.00, and then sends a text message asking you to respond to their request to action more money on your account. May I add the the amount for the product has already cleared my bank account and still no product. I am appalled and disgusted at this method of payment for online shopping. I have returned their text message asking that they refund the amount paid and cancel the order. Luckily I have ordered the dog biscuits through another supplier. This mob need to get their act together.

Incentivised ReviewNo
Return Claim MadeYes
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Jessica W.

Jessica W.

  • 7 reviews
  • 1 like

Timewasters.

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Taken but took back

Taken but took backSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Worst customer service ever. Do not shop here

published

This business has offered the worst possible customer service ever. It is frankly a surprise they are still trading. I will never shop here again and will tell every pet owner i come in contact with not to use their business

Incentivised ReviewNo
Return Claim MadeNo

Congratulations

published

User friendly website, good communication and prompt delivery service. Expected a long wait for Qld to Vic delivery due to Covid19 postal delays, not so, items arrived within three days. Thanks

Incentivised ReviewNo
Return Claim MadeNo
ABC

ABCSouth East Queensland, QLD

  • 14 reviews
  • 26 likes

Impossible to deal with - didnt even send an urgent order in a week because of systems. Would give no stars if possible.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Shaz

ShazCentral Queensland, QLD

New brand Royal Canin Anallergenic causes diarrhoea

published

Unfortunately my wolfhound has had an allergic reaction to the new brand of Anallergenic dry food biscuits. The previous brand purchased from our local vet 3 weeks ago caused no diarrhoea at all and a girl was finally back to herself after a long dietary trial. The only relapse came from purchasing the new branded Anallergenic biscuits from this site. We stopped the biscuits and the diarrhoea stopped. We will now be going back to purchasing directly from our local vet. Dissatisfied and disappointed. Will be seeking a refund.

Incentivised ReviewNo
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Questions & Answers

Denise

Deniseasked

Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

Meg

Megasked

Online store

Do you do afterpay

2 answers
dottyb
dottyb

Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them

Budget Pet Products
Michael C.Budget Pet Products

Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments

Dixie

Dixieasked

Budget Pet Products

How much is diet chickenAdvance dog food large size?

1 answer
Budget Pet Products
Michael C.Budget Pet Products

Hi Dixie, thanks for your message! The pricing on Advance Chicken is dependent on the size of bag you are after :) You can see our entire Advance range here: https://www.budgetpetproducts.com.au/new/search/advance/

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