5,009 reviews
Have been purchasing our dogs food clothing and toys for years our orders have always arrived on time and most times the prices are better than I can find elsewhere Show reply
With such a quick turnaround time from the ordering of this product to receiving it, I was very happy with the service provided. The price was a deciding factor for my choice of this seller and the free postage was a bonus. I would purchase again when needed... Show reply
- +5
The product arrived with a rat inside the packaging. When I contacted customer support via their online chat (there is no phone support available), the process became increasingly frustrating. I was repeatedly asked to provide additional photos and to retain the contaminated packaging for several days while they investigated. I was even asked to… Read more
handle the inside of the packaging again for further images.
This is completely unreasonable given the obvious health and safety concerns. The product was clearly compromised and had to be disposed of immediately.
I am also surprised by the company’s high review rating, as my experience with their customer service fell well below expectations.
Reviews with attachments
Great prices, exceptional quality. I have been buying dog food, dental chews and joint and cartilage supplements, to name just a few, for years from Budget Pet Products. They stock recommended products by vets. Their delivery is quick with free postage over $49 orders. I'm always comparing their prices with those at the vets and other pet stores and 99.9% of the time, Budget Pet Products are cheaper. I can't fault their service or products. Show reply
Have used BPP for many many years now as we lived local to Gold Coast and wanted to support local business. We've moved away but still use them. Never had an issue , prices always the cheapest in comparison, delivery always done ✔️ Great to use. I won't use any big pet shop front retailer due to selling of puppies and kittens , and pricing. Show reply
I’ve been buying from Budget Pet Products online for some time now and have always had a great experience. They’re consistently reliable, delivery is always on time, and their team is very accommodating if I need to make any changes to my order. It’s refreshing to deal with a company that makes the whole process so easy and stress-free. Highly recommend! Show reply
BPP are reliable and consistent with pricing, range, and availability. They pack and ship my order quickly every time, it usually arrives in a couple of days. I usually get free shipping, as usually spend over a certain amount. It helps that they have a wide range of payment options, so I know I will always be able to get what my dog needs no matter what my budget is looking like. BPP is my go-to. Show reply
So much easier,an it helps keeps my dog (baby) safe Show 2 replies
I order my cat litter online through Budget Pet Products. The price is always the cheapest on the net for the brand that I buy and delivery is fast and free. Show reply
Incredible Prices I absolutely Adore Budget Pet Products. I buy everything I need for my Labrador. Pets are quite expensive when you add up everything they need. That's why I only shop with Budget Pet Products. Their prices are alot cheaper than other Pet stores. They have everything I need for my fur baby. I buy Nextguard Spectra at half price,… Read more · 1
20kg Bag high quality bag Kibble much less than other outlets. Toys, Beds , Harness, Leads, anything you need and want for your pet. Very easy Ordering and Delivery within 3-4 Days. It couldn't be easier!!! I very Highly Recommend Budget Pet Products to everyone !!!
prompt delivery, great customer service and cheapest price. always 10/10 Show reply
Easy ordering process and quick delivery.Very happy with the service. Show reply
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I have my bird food set up for auto delivery and it allows me to have one less thing to think about, never having to stress if my bird foods getting low as budget pet products is always onto it and delivery is always fast, Thankyou. Show reply
The dog toys i purchased are made of excellent quality. I bought toys for my frenchies and my maltese and they love them. I also bought for my partners toys for his Bull terrier and his Sharpay who always break toys from other stores. Great variety and affordable prices. I highly recommend Budget Pets to anyone buying their fur babies a toy.… Read more · 1
Home delivery was quick and website is easy to use. Thank you Budget Pets. You have one happy customer and some extremely happy doggies.
Great place to shop, always prompt and no hassle shopping, and great prices. Thank you. Show 2 replies
Easy, quick ordering and delivery of our 3 x dogs Christmas presents. Have ordered from Budget Pet Products several times now and 100% accuracy and delivery. Great service. Highly recommended. Show reply
Product range is excellent, online store easy to navigate, prices very competitive and delivery spot on. 6 stars out of 5 for us Show reply
Love there products and fast delivery. My dog loves all the toy (which I have bought heaps. I will definitely be back. Show reply
Latest follow-ups
I’m a long time customer at Budget Pet Products. I had once a major problem with them, but I gave another go…. I have the delivery in time, it’s easy to order. Show 5 replies
Follow-up · I was resolving myself. The major problem was, after I got my refund, few days later the refund was taken again. Not a word or email to explain.
I bought the pro/pre biotic power as my dog constantly scratches. She seems to be a bit better but is still scratching. I have ordered another two boxes so as to give her three months trail to see if she gets better. Show reply
Follow-up · My dog is still scratching , she doesn’t seem any better so unfortunately I want be buying any more probiotic powder. I will have to go down another track
Order delivery delayed due to inability of courier to collect order from BPP. Blatant misinformation given from customer service whom made up requests on my behalf (customer collection rather than delivery), gave misleading information (told me the… Read more
courier had the product when they didn’t) and tried to blame myself the customer for system flaws (Online order didn’t save my address / provide the correct deliver address to courier so were unable to deliver). When the Order did arrive the wrong products had been delivered. Resulting in me having to rush to a different business to get pet food for my Pup so she didn’t starve. It was a $600 Order. Extreamly disappointed and won’t be purchasing again through this company. Awaiting resolution of incorrect order as my pup is allergic to the food delivered.
Follow-up · Concerns were never resolved. No compensation was offered. No resolution offered.
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Positive reviews
Went to order our rescue cat Greenies chicken dental chews and discovered they were on special online - brilliant! Also ordered a new brush. Completed the order which arrived very quickly, so both cat and humans very happy Show reply
I’m very happy with the autodelivery. I can tweak the delivery days as needed. I love knowing that they have more food on the way. I had to get special diabetic food, and had to go elsewhere, but they now stock it, so I have gone back. Show reply
Again budget pet products beat the prices. I paid half price of what i would pay in the store and my three heavy packages arrived withing two days beatifully packaged. Thank you Show reply
Negative reviews
Sloppy packing (not the first time) by cramming an extra 3kg of baked biscuits into the same box as my auto delivery and poor taping meant the box had burst open prior to delivery. Fortunately, all contents were there and intact. Instead of using poor sellotape why don’t you use reinforced tape like Amazon does?
Thank you for taking the time to share this… Read more
Order took almost 2 weeks to arrive. I had to enquire after a week to ask its status, to which the replied and said one of my items was on back order so my entire shipment didn’t get sent until the one item arrived back in stock. I would have appreciated the postage of all the items that were in stock to be sent instead of having to wait
Thank you for your feedback. And we’re… Read more
I found the items that I thought I needed, but when it was the wrong size, I reached out to do a return. It took several days to for the company to respond (after two emails from me) about how to return the items (unopened and unused). When they did respond, I found out I had to pay for the shipping costs (more than $25! which was half the price of the items) to return the unused items. Not a great first experience.
We’re sorry to hear that your first… Read more
Recent reviews
Have been getting my fur babies food from here for a few years now. Very happy with the prompt deliveries and keeping me up-to-date with my auto deliveries so I can alter them if need be. Show reply
Budget pet products never disappoint. Their prices are great, and their staff assisting with online queries is even better. They are kind, understanding and fix issues within the minute. Would recommend them to anyone! Show reply
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