Placed order and chose auto delivery, the system said we would receive order in 6 to 10 days. Order arrived 3 days later which was very good but threw our auto delivery schedule out as we allowed for 8 days.
Will probably need to make an adjustment to the schedule.
Delivery so slow - I've had to go somewhere else to buy while i wait.......
Bought some fish foods thinking they meant it when they said 3-4 days tops for delivery. Still not here some 8 days later. It's tracked to some shonky local delivery service 4 days ago, who won't answer queries, Why choose to deal with such an unreliable firm? It woud have been cheaper and faster with normal Aussie Post. In the meantime I have had to go out and buy somewhere else. Very unsatisfactory.
Prompt service and cheapest price
I have been purchasing dog food and flea and heartworm treatments from them for a long time. I have never had a problem of any description and they are the cheapest. Some online stores sell goods close to the use by date, but that has never happened with any of my purchases.
After made payment, my order cancelled without notice.
I purchased my pet food from Pet Circle.
I chose single order only. After I made payment, I found there is next order schedule even if I chose single order only. I removed next scheduled order.
After I completed my order, I never received any confirmation email.
I logged in my account and found my order has been cancelled without notice.
When I contacted their customer service, they said I chose auto-delivery order then change it.
I never chose auto-delivery. They never accept their system problem.
I will never use Pet Circle. They may take your money.
Bashed about and couldn't care less stick to the script "our vet says this".
Message to Pet Circle after no concern from them today.
Start packing your tinned dog food properly, put cardbox separators or packing in between each can if you cant deliver the goods undamaged the way they should be ,then you shouldn't be in business. This is not an isolated occurrence they also have previous history of this.
We had 20 damaged bashed and squashed cans recently.
I contacted Pet circle today 15/04/2019
They told me it was acceptable from their vets perspective according to [name removed] but how about customer satisfaction ?
We don't want anything except for you guys to get it right and to do something about it.
Good money for damaged and bashed cans of dog food is just not good enough would you accept that from a supermarket or accept cans of food like that ?
No you wouldn't
And to say that a vet says its ok. does not wash with me, how about your clients the paying public?
You also have previous incidents of this so it's just not an isolated incident.
Where is your real customer service and quality control ?
You need to lift your game and not just fob your customers off with "our vet says it's ok." as said by [name removed] what a smarmy uncaring attitude.
Our vet wouldn't dare sell damaged cans of dog food and say it's acceptable practice and neither should you.
We had 20 damaged cans of Hills urgent care dog food and Pet circle just don't care.
Great value and great customer service
I've only bought one item through this site but will certainly buy from them again - great pricing and really great customer service. I had a query that was answered and clarified within the hour.
Online order process charged double.
I found pet food is $42 after 50% OFF applies. I added it into the cart. The cart shows $42.
From choosing products to the cart before check out allows us to proceed without login.
I confirmed total amount is $42 and then choose Paypal for payment.
But, Paypal charged full amount $84. I called the customer service.
They never apologised and they argued that no one can placed an order without login.
They regarded I'm a liar. I'm so unhappy with them.
Finally, I cancelled my order and requested the refund.
When you placed an order without login, be careful. No discount apply.
Good value! Great service! Genuine savings!
Have been using Pet Circle's Online service for some time now and have been very impressed by the efficient way in which it operates. Orders are dispatched quickly and arrive by the nominated date. I am very impressed by the savings that are available on expensive worm treatment for my dog. However, you do need to watch for the deals and choose when to place your order. So if you are prepared to order in advance, rather than at the last moment, you will make some great savings.
Deliveries always late, sometimes by a week
I have been ordering cat food a few times from this online store. On the first orders, I got the delivery within 2 to 3 days, but then it was 4 days and now I haven't got my delivery after a week. When I call them, they say they are checking with the courrier but never call me back. When I ask for a refund, they say I have to wait until they receive the item back. They don't care for the customer whatsoever.
The pet food that I received from Pet Circle may have been exposed to hot weather and direct sunlight for days!!!
After receiving the wrong order, I was told that I had to leave the box of pet food at the front (outside) for collection to receive a $93.35 refund. I have had the box for 6 days! I have an injury, and I have carried the "heavy" box in and out of the house numerous times. The box has been exposed to direct sunlight on a hot day (33 degrees Celcius).
I was told by a Pet Circle receptionist not to worry and that the pet food may be redistributed to other pet circle customers or an animal shelter.
Months ago, I had to wait "days" in very warm/hot weather for an order to arrive.
Do not shop here
Bought food for my dog 1-3 days shipping from Sydney 5 days later they had no idea where it was. When I asked for a refund and asked them not to deliver they said no. Got a refund in the end after fighting and fighting only to be told we have to wait for it to come back to Sydney then it will take a week to refund you your money.
DO Not buy from them!!
Great experience with Pet Circle Online
Online shopping with Pet Circle was so easy.
All products are listed with full info needed to make the right choice.
Order process was straight forward and our item came quickly and very well packaged.
Thanks Pet Circle
Fairly priced and speedy delivery
Title says it all. The Pet Circle online store has a great selection for any pet owner. They ship things really quickly to boot. Overall very pleased with the entire experience.
I had to request cancellation of an order. This was acted on immediately and a PayPal refund organised promptly.
This was totally professional, if only other online stores were as good.
Thank you so much Pet Circle.
I tell everyone to buy dog food from Pet Circle. Great prices and always at my door within 1-2 days. Large bags of food save me heaps. I highly recommend.
Only just started to use the online service but found it fantastic,will definitely be using it again,the prices and delivery times are excellent and the products are first class would definitely recommend them to our friends.
awesome speedy delivery and great price
sensational service... fast reliable and great prices - highly recommend and always shop here - keep the good prices up and offer specials where possible ... thank you and I only use your site for my pet food.
Questioning if they care about their customers or pets
Order confirmed 8 days ago and still havent received anything. I was told they could only keep me updated (thats the only thing they can do?? Intead of looking for alternative options or really try to resolve it?? )..Worst part is i was promised and promised someone would give me a call on the same day I last called but havent heard anything from anyone.Its a prespription only biscuits for dogs having serious gut problems and they know my dog ran out of food from 2 days ago. Im questioning if they care about their customers or pets at all.
I am still waiting for my order to be delivered a week after putting in my order. I have made serveral inquiries to the company who tell me they are looking into it, but still no delivery.
The prices are not very different to what I can buy it for at the shops so why would I bother again to buy from Pet Circle who are totally unreliable. I fact when the supermarket has a special they are often cheaper than a Pet Circlr.
Not delivered as promised - delivered only after repeated phone calls
I have ordered cat food on 23/3/2019 - $61.00 worth. I live in Adelaide (metro). I only got the food today 1/4/2019 - only after I made a number of phone calls and after doing online chat to ask about it. I was promised a compensation for the inconvenience. I was promised a return phone call from the manager. Days after those promises made, I still did not get a call back from anyone and no compensation for the inconvenience. This has been regular experience with Pet Circle. With respect to one of my last orders, Pet Circle did not do anything about processing the order until I phoned them, almost a week later. No apology was given. No responsibility or accountability was taken to prevent it happening again. I have been a Pet Circle customer for more than 1 year. I live at the same address. My first few deliveries was delivered within 2 days - as per its advertised promise. But most of the deliveries has taken more than 1 week. I do most of my shopping online - due to health issues - difficult to carry goods, find car parks. I will not be Pet Circle customer again. What is point of promising to deliver goods within 1-2 business days (metro) - or even free delivery for over $29 or is it over $49 - when I do not get the goods without having to call them repeatedly and after doing online chat about it? When I add the cost of repeated phone calls and internet time chatting - that adds up to more than the delivery cost anyway.
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