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Pet Circle
4.2 from 6,871 reviews · View Statistics
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Reviews

  • Product Quality
    4.6 (3,441)
  • Return Claim MadeYes (218) · No (3,635)
  • Shipping
    4.0 (3,100)
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Unauthorised transaction

published

I placed an order and shipping was listed on my order as “Free” & I then received an email from them acknowledging my order with free shipping & the correct amount was deducted from my account. An additional $6.95 was then taken out of my account separately without my authorisation for “shipping costs”. I complained to customer service who were not helpful at all, refused to take responsibility for the bug in their ordering system & blamed me for the issue. Avoid this dodgy business

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Xanadu
Xanadu
  • 4 reviews

Best Pet Supplier Online!

published

I have been a customer for quite some time and they have never let me down. Great Australian food products, wonderful FUZZYARD pj's (designed in Oz, but wish they were made here too) and my little guy can't get enough of their squeaky toys. Website is easy to use, and delivery is extremely prompt coming from Sydney to Melbourne (I order on the weekend and receive them Tuesday).
WELL DONE PET CIRCLE STAFF!

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Not Australian made as they promote

published

Love that Pet Circle is Australian owned, however I want to buy Australian made products. Bought 2 Blackdog products promoted as Australian made but actually made in China or EU (see pics). Have tried twice to review on their website but it’s not there so they obviously don’t post negative ones. Very unhappy customer. A shame as they are otherwise a great company to deal with.

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  • Incentivised Review No
  • Return Claim MadeNo
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Dianne G
Dianne GGreater Melbourne (Outer), VIC
  • 3 reviews

Great Service

published

This is such a great service delivered right to your door. Notifications are sent when it’s left the building and on its way. Notifications are given when delivered to your door. I don’t have to carry heavy dog food tins. It’s delivered

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Great service online...delivery drivers not so much

published

The online team are fantastic. Super helpful and friendly. However I have now had 2 instances of my delivery being marked as "delivered" when it hasn't been, and another 2 being delivered to the incorrect address.

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Bengal Boy
Bengal BoySydney, NSW
  • 2 reviews

Great products and super fast delivery

published

Ordered 5 items at 10am and they arrived the next day around 9.30am. Best of all prices were competitive.

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AJG
AJG
  • 3 reviews

Satisfactory, prompt service

published

Hassle free, simple ordering process and reliable delivery each time.

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Angela
AngelaGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Great product Great value

published

What I ordered I received in good condition and on time

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  • Incentivised Review No
  • Return Claim MadeNo
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Laz
LazSydney, NSW

Dog food delivery.

published

Very efficient and quick. Ordered easily on the website and delivered without delay.

  • Incentivised Review No
  • Return Claim MadeNo
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Jo MacKenzie
Jo MacKenzieSouth East Queensland, QLD
  • 2 reviews

Good variety - Great service

published

Always quick delivery, no hassles, safes time on going out to find specific pet products at stores

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Roger C.
Roger C.South East Queensland, QLD

My Best friend and long time companion depends on it...

published

Always a pleasure to do business with you! Prompt reliable service both in Product requirements and Advice.
Regards
Roger

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Excellent customer service

published

Order was delivered within 2 days, and when I realised that the size of the product was incorrect, PetCircle's customer service was amazing - no fuss, very quick, sent through new size with no hassle at all. Will definitely be shopping with PetCircle in the future.

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Handygirl
HandygirlSydney, NSW
  • 3 reviews
  • Verified

Shame about delivery service been poor

published

Pet circle is excellent value
For Money, great customer service BUT delivery drivers not following instructions & just dumping your order wherever they feel like just because you live in a unit block & they can’t be bothered delivering to your front door, that’s just not acceptable! Every single delivery has been like this. I even had to get my order from a balcony on ground floor lucky I could Lift the box. The driver
Literally only needs to go up 5 steps to get to my unit door. Not hard, it’s your job!!

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Sorin
SorinSydney, NSW

Very good

published

Very good service and on time delivery is . Always on time.

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  • Incentivised Review No
  • Return Claim MadeNo
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The Farm
The FarmSydney Surrounds, NSW

Convient and Fast

published

Full order arrived, quick delivery - happy to use again for future needs.

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Questions & Answers

Nature C.
Nature C.asked

Can I give duckling pellets to King Parrot?

1 answer
Pet Circle
Pet C.Pet CircleSend a private message

Hi there,

If you get in touch with the team via sales@petcircle.com.au we can help with any kinds of questions like this :)

Val
Valasked

I am still waiting for my last order from pet circle about two weeks ago on line can you tell me if it has been sent yet

3 answers
Pet Circle
Pet C.Pet CircleSend a private message
Val
Val

Order of cat food cats toys and a cat bed if you could please look up my past orders and let me know if I dreamed it up. Waiting for your reply.
I have re ordered and recieved the dry cats food hills

Pet Circle
Pet C.Pet CircleSend a private message
Helen W.
Helen W.asked

Why is it ok for Pet Circle to charge $1 on my credit card as a test transaction without my authorisation? This has resulted in my credit card being suspended by the bank and my having to spend hours on the phone trying to get through to their security team - this is outrageous. The purchase amount for the product I purchased was a specific price. How can this be legal??

3 answers
Pet Circle
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Helen W.
Helen W.

Hi Sinead, thank you so much for your prompt and informative reply. I had not heard of this practice before and experienced wait times of over an hour to try and speak to ANZ about it. I am now the wiser.

Kind regards,
Helen

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