10,663 reviews
AI reviews summary
Pros
Cons
Verdict
Fast delivery, competitive pricing, and a convenient auto-ship service are the primary reasons for high satisfaction. However, inconsistent courier behaviour and a difficult-to-reach customer service team can lead to frustration when orders are misplaced or arrive damaged. The reliance on store credit for returns is also a recurring point of contention.
Just want to say that I am very happy with the service I recieve from Pet Circle. I order dry Dog food for my Greyhound with food allergies. I cannot source his dry food easily where I live. My order always arrives promptly and is extremely well packed, so it arrives in very good condition. :) Show reply
This stuff is surreal, since I applied on my cats neck they stopped scratching and their fur became clean and fluffy. It’s amazing, just fantastic. I’m speechless. Show reply
Thank you very much the products was great I really appreciate it as the price was great too as I am an aged pensioner and my money is precious so I am very very grateful Thank you from Miss Melissa Dalton Show reply
Reviews with attachments
Our Pup loves his new K9 sport. Although we initially had doubts on size, it was perfect.
Lillly and I thankyou for your ongoing service in sending out her worm tabs. Always on time. Xx Show reply
My cat loves this thing. Actually uses it instead of the couch. Show reply
Great options and variety for all pets and very competitive prices. Water fountain excellent quality, easy put together and looks great. Got the fish toy and is my boys favourite toy!! Delivery was within days and to my door no issues and great tracking. And if course.... the box for more fun!! Show reply
My Katze, love their Pet Circle orders and love their new Cat Sentials kitty litter and their lamb, chicken and salmon treats. They love how the delivery man bring them their parcel. Show reply
I have been buying most of my pet supplies from Pet Circle and have always had a great experience. Their prices are very competitive, and I often find them cheaper than other places I check. Delivery is consistently prompt and reliable, which is really important when ordering pet food. I also love the Auto Delivery service, it makes sure I never… Read more · 1
run out of my dog’s food, and it’s so easy to manage through the app. The app itself is simple, convenient and very easy to use.
Overall, Pet Circle makes buying pet supplies easy, affordable and hassle free. I am very happy with the service and will definitely continue shopping with them.
I ordered at literally 2 minutes to 9pm and my cat food order was at my door before midday the next day! That’s insane! My cat loves Dine Saucy Morsels so I am glad Pet Circle sells this product. The products were boxed perfectly. Thanks Pet Circle you are my favourite pet products supplier. Show reply
Another great order! Always prompt delivery and quality products. Even better on sale. Show reply
Fantastic I will definitely be ordering again with Pat Circle. I ordered the products for my puppies and had delivery the very next day. Show reply
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Very quick turnaround from order to delivery. Product exactly as described. Show reply
Great price, free postage & arrived very quickly. Couldn’t ask for more. Show 2 replies
Excellent service and very quick delivery, I have made sure for next time that I have delivery instructions. Also would be good if the delivery person took a photo so I knew where they left it. But all and all excellent. Dylan says thanks in his way:-) Show reply
I have used Pet Circle for a couple of years now. I buy food, flea treatments and accessories for my black cat, Shay. I use the ordering system. The system is easy to use, and it means you do not run out of food for your pet. You can easily amend your order content and delivery date if you need to. Pet Circle send you reminders when our order date… Read more · 2
is drawing close, so you can check your order and add to or delete as required. If you find that you can't manage to amend your order online, you can call the Pet Circle staff. They are ALWAYS happy to help customers sort out their orders. Pet Circle's prices are competitive, and importantly, the orders arrive as expected. I am very happy to recommend Pet Circle to all pet owners who want good quality products, competitive prices, reliable deliveries and excellent customer service.
Hi I purchased 2 bags of qld Rainforest blend for my Millipedes , that I am looking forwards to breeding as pets . I am pleased on how promptly they were delivered . I will be purchasing through them again Show 3 replies
Competitive price and fast delivery time. Fur baby always happy Show reply
Latest follow-ups
As always- fast delivery. Love the discount when you plan reoccurring orders. A very honest company- they had a technical issue where I was charged… Read more · 1
too much… I dint notice! They refunded the error the same day and sent an apology email explaining what happened. Very happy with products and customer service.
Follow-up · I have 2 cats. I have all their food, treats and litter coming from Pet Circle…the prices are quite reasonable and competitive. I really appreciate the clear communication from Pet Circle when an auto-delivery is due, giving me time to adjust the order. Also, It’s great to talk to a vet if I have questions about a product and if it’s suitable for my cats…
Follow-up · I have 2 cats. I have all their food, treats and litter coming from Pet Circle…the prices are quite reasonable and competitive. I really appreciate the clear communication from Pet Circle when an auto-delivery is due, giving me time to adjust the… Read more
Parcel was put under door mat at front door making it difficult to open door. Marked with instructions to put behind brick pillar but not done.
Follow-up · The parcel was not damaged, it was just difficult to open the door and it was very obvious that a parcel was there. We have a brick pillar about 2 metres to left and we ask that it is left behind that. It was about the size of a small shoe box.
Incredible, I ordered one day and got it the next, and the prices are really great. My Ruby loves the Nexgard too. Show reply
Follow-up · Ideal result for Ruby puppy. Auto-ordering is a fabulous idea: it's cheaper, and I don't forget to order. My little Ratweiler loves it (Ratweiler is my Chihuahua with the attitude of a Rottweiler).
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Positive reviews
This is one of the best companies I have ever dealt with. They are really professional and very helpful. You get your cat food very very quickly. I love this product and I love this company. Show reply
Cheaper prices and easy to order. Orders come very quickly now too, I’ve been with Pet circle for many years & the delivery has improved 100%. Boxes use to be broken on delivery or damaged but now they are undamaged & delivered quickly. Huge improvement, would recommend now. Show reply
The items and website was easy to negotiate , the items arrived earlier then expected as when ordering it asks for the day you would like it delivered i asked for Monday or Tuesday but instead it came on Saturday afternoon Show reply
Negative reviews
Terrible lack of customer service. My order was missing items as only 2 of 3 boxes delivered by courier. I was never provided courier name or tracking number despite repeatedly asking for it. Why can’t you provide tracking info for items I HAVE PAID FOR?? Was eventually told that courier would deliver missing box but yet again didn’t arrive. Pet… Read more
Circle has behaved in a shady manner the whole time. Claim to have sent emails only to find out they sent to an outlook address rather than my Gmail address. Won’t apologise or replace my missing items. Never buying from here again. BEWARE
Hi Jess, We are incredibly sorry for the frustration… Read more
Terrible. Auto delivery would always be delayed due to no stock and our dogs would run out food. Then they randomly send via couriers who they and the courier company know that they do not deliver to us and then I would have to spend days or a week trying to locate where our dogs food actually ended up and, they would run out of food again! This… Read more
was all after repeatedly being promised that they would send all future deliveries by Australia Post who do actually deliver to us.
Constant lies, being ignored and fobbed off by PetCircle staff. Found local fodder store stocks our dogs special dietary food and they are cheaper and nice people!!!
Tried repeatedly to stay loyal and to “mediate” with PetCircle but got the same BS and being fobbed off by them time and time again.
Hi Cameron, Thank you for bringing these concerns to… Read more
Very Disappointed. Sent a script for 3 times 80 tablets. Paid the vet $41 for a 3 repeat. Petcircle's product was in bottles of 100. Rather than contact us and advise by filling one order it would mean only 1 more repeat could be supplied. They're choice was to supply it . Effectively leaving us short 40 tables over 2 scripts and having to pay… Read more
for the script more often I'm sorry but good customer service would be to discuss with the customer first.
Hi Kym, Thank you for taking the time to share your… Read more
Recent reviews
bought pet food to be sent to my parcel locker which I have done before. Pet Circle changed the address and sent it to a different and difficult to access parcel locker at a Post office. They claim my address had a different postcode changed by them as they successfully delivered another parcel to the correct address. They are blaming me for this… Read more
claiming I made the change but I didn't. They also claim Aust Post does not deliver to my parcel Locker which is not true. They also claim free next day delivery for metro areas for parcels over a certain amount is only an option at checkout which I certainly didn't see and all their parcels seem to come from Sydney and not Melbourne. Took a week to arrive then sent to wrong parcel locker. Hopeless customer service, all they do is blame customers.
Hi Chris, Thank you for taking the time to share your… Read more
Good shopping experience... The online support was very prompt, helpful and accurate. My dog recently diagnosed with Colitis and IBD and is now restricted to a Hills Science Diet which is unexpectedly more expensive than my budget allows. I was therefore looking for the best price which I found on Pet Circle. Have entered into an Auto Delivery… Read more · 1
agreement. To my amazement my order placed late on Thursday afternoon arrived early Friday morning. Very prompt. Very happy.l
Hi LJT, Thank you for taking the time to share your… Read more