Reviewer Photos & Videos
Easy & Professional
Pet Circle works well for me .
a great variety of foods and dog paraphernalia that you can purchase at reasonable prices.
Able to change orders and adjust as needed.
Arrives on time and is packaged well.
able to phone or use the internet to pace orders.
I was very pleased to find that Pet Circle stocks the Veterinary Prescription Diet that my dog must now have. It's extremely convenient to get the food delivered as I work at home. When my first order didn't arrive as expected, Pet Circle was very helpful in trying to trace the food and when the courier stated it was lost, Pet circle immediately sent another bag of food through Australia Post and it arrived in 3 days.
Pretty Good But Could Be Better
Whilst your order programme is fine if you want the same type of dog food every time, there doesn't seem to be a way to alternate between different flavours even for the same brand of food without cancelling the current order and starting again. I believe there should be a system whereby your order can be changed online and alternate each delivery without having to cancel and start a new order.
Thank you. Dean
Enjoyed most experiences with you
Normally don't have issues love your company last time I ordered over a week late and had to keep ringing up to alter order because of stockouts holding my order from being shipped I do realize due to extra people ordering services would be slower than usual but I would of preferred order shipped and a email sent letting me know other products stocked out and given options thankyou
Got exactly what I needed
Received all the Royal Canin wet and dry cat food that I needed to ensure my furbabies get the best food for them. Delivery little slower due to Covid 19 but still received in good time frame. Great service as always
Good value food.
Ordered the usual dog food, was told on website that the delivery "may be up to 3 days longer" than normal, but it was 10 days longer and I couldn't talk to anyone to find out what was going on, the live chat was not helpful and my email was never answered. The tracking of the order was incomplete.
Great value, best price, very helpful staff to chat to if there's a query.
Great prices on top quality products. Especiallty when auto delivery is factored in. If there's ever been an issue, the chat function connects to a real person who genuinely wants to help. What could be better than saving money with people who understand the value of good, or rather great service?
Questions & Answers
How can I order. I am half way through and trying to pay online with credit card and it won’t go any further Karen C
Pet C.Pet Circle
Hi Karen C,
Thank you for getting in contact with us, I am sorry to hear that you are having some trouble making an order.
I am unsure of the issue however feel free to contact our customer service staff for assistance via chat on the Pet Circle website, email to firstname.lastname@example.org or you could send me an email directly, just "ATTN: Jade" when sending the email through with your Product Review user name and email address so that I may assist you further.
I have been purchasing from Pet Circle for a while without ever using the auto delivery system and received an email on 12/3/20 "your next order is coming soon". I hit the "Skip".
Today my credit card was debited and "order confirmed" emailed.
My order history is never a regular timed order. Sometimes 3 bags sometimes 1 and no particular time frame. I mix my food up between fresh and dry so order as needed.
Of course, Pet circle order confirmations always mention the word "auto delivery" and I was always wary of it. It's bitten me for the first and last time.
This may or may not help, but I know with some products the auto-delivery is already ticked and I have almost forgotten to untick it so I just get one delivery. Perhaps this happened to you Dave? Just a thought.
I am like you it depends on what I have and how much they eat as to when I order which is why I don't use the auto-delivery, but have almost got bitten.
Yeah, definitely hit the "skip". It's a pity they don't have a total 'opt out' for the auto delivery and really my complaint. The pricing is great. On occasion the order is delayed here in WA but understandable for some items like the 'large breed' if the warehouse here runs out of supply.
Also from their phone and email contacts today, they will be having delays because of people stocking up unnecessarily.
What name do you include?
Pet C.Pet Circle
Thank you for taking the time to contact us,
If you would like to contact us directly please include your Product Review username, for example yours would be "CTKD19" along with the email address you use to make orders on the Pet Circle website or an order number,
I hope this helps!
If I have misunderstood your question please do let me know so that I may assist you further.
Have a lovely day.
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