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Pet Circle
4.2 from 4,510 reviews

Reviews

4.2

4,510 reviews
5
(3,131)
4
(435)
3
(169)
2
(141)
1
(634)
  • Product Quality
    4.6 (1,544)
  • Return Claim MadeYes (107) · No (1,749)
  • Shipping
    3.9 (1,324)
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Emm

EmmGreater Melbourne (Inner), VIC

Terrible service

published
Matthew

MatthewSydney, NSW

  • 5 reviews
  • 1 like

Great prices and delivery

published

Fantastic service, ultra fast delivery to myself in Sydney. Having everything delivered to us for our little dog saves us so much time not having to worry about when her supplies are coming.

Product Quality
Shipping
Return Claim MadeNo
Annaraschella

AnnaraschellaGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Excellent everything

published

Service, Price, Wide and Large range of goods all Excellent!!! I had to share this other lovely gesture! I buy my Dog's food and toys, etc. Online at PET CIRCLE and the service is amazing! Always get the goods delivered next day even on a Saturday! I received this extra special personal gift... a card saying that they are thinking of us in Victoria as well as a box of the most tastiest homemade caramel slice pieces that I have ever had in my life (for pet's mums and dads to eat)! Made my day! Thank you Pet Circle.

Product Quality
Shipping
Return Claim MadeNo
1 comment
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Charmaine

CharmaineGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Good services overall

published

Very good customer services! I’ve got my order within 2 days and the staff are so empathetic and efficient with my enquires. I’m very impressed with the services and transactions are so seamless.

Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
Matthew B.

Matthew B.

  • 2 reviews

First time user - very impressed

published

5 star experience on my first Pet Circle transaction. My order for a 20kg dog food bag was delivered 2 days after ordering and came with a complimentary caramel fudge slice (clearly marked for pet parents, not pets).

1 comment
Pet Circle
Pet C.Pet Circle
Barry C.

Barry C.Sydney, NSW

Upgraded service with ANC_DIRECT couriers

published

5 star service now thanks to the upgrade in couriers. Ordered on Tuesday, delivered Wednesday. Excellent service now. Formerly let down by Australia Post and Star Track. Keep it up Pet Circle you've raised the bar so high.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle
Nicole

NicoleGreater Melbourne (Outer), VIC

  • 6 reviews
  • Verified customer

Speedy Delivery - Great Prices

published

Have been using Pet Circle for about a year now. Deliveries are always fast (even during the pandemic), and today I received the most thoughtful surprise in my delivery box. Thanks Pet Circle

Product Quality
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Beware

published

I placed an order for $170 worth of cat food to be delivered in Melbourne. I received a payment receipt and notification of delivery date. Ten days have passed and no delivery. I went online to see what has happened to my order as nothing was registered in my delivery option on my account. I contacted the company and was advised that because I did not agree to them 'auto-ordering' this order it was automatically deleted from their system!! They took my money, deleted my order and didn't inform me at all! (by email/phone/mail). They then cheerfully inform me that I have to wait over a week for a refund... beware people. I will not be using these guys again.

Shipping
Return Claim MadeNo
2 comments
Pet Circle
Pet C.Pet Circle
Nick
Nick

Thank you for you reply Natasha. I have sent the requested email for your attention. Regards, Nick

Amazing Website and Pet Circle Team

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Pet Circle
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Poor Customer Service Experience via Chat / Auto Delivery Price Deceiving

published
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle
Denise

DeniseGreater Melbourne (Metropolitan), VIC

  • Verified customer

Exceptional customer service

published

My last order arrived in Melbourne 3 days prior to the expected delivery date. I must say that I did not expect the parcels so quickly due to the current Stage 4 lock-down/restrictions in Melbourne. On opening one of the boxes I found a plastic container with 10 pieces of caramel slice in it and a card which read, "We are thinking of our customers in Victoria. We hope this little gift for our pet parents brings you a smile."
This is brilliant customer service and a lovely thought. Thank you. The caramel slice was greatly appreciated by us all ( my dog had a little taste as well and gives his approval too.) Thanks again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle
Cathy

CathyGreater Melbourne (Metropolitan), VIC

  • 3 reviews

RIPPED OFF

published

Placed 2 separate orders then they took it upon themselves and charged my PayPal an extra $95 without my authority for items I did not order this is the second time its happened have had to report to PayPal and still waiting on an explanation from pet circle 2 emails sent and not responded tracking also invalid so not sure if I'll get the order

2 comments
Pet Circle
Pet C.Pet Circle
Cathy
Cathy

No, I did not place auto-delivery my 2 orders was manually changed from your end and extra items added then charged 1 hour later without authorization

Amanda W.

Amanda W.Sydney, NSW

nightmare!!!terrible experience!!!

published
Shipping
1 comment
Pet Circle
Pet C.Pet Circle
Samantha

Samantha

  • 2 reviews
  • 2 likes

Don’t bother

published

This is the first time I’ve used pet circle. Order was over two weeks late and customer service is incredibly slow to reply to find my order.
As for “To your door” delivery, the courier didn’t even drive up our driveway, instead leaving an Australia post docket in the letterbox, so we had to go out and pick it up anyway. Yes the prices may be slightly cheaper, but the hassle involved to get our dog food means In future I’ll spend an extra $5 and just go and get it myself.
Incredibly disappointed after reading everyone else’s glowing reviews that we’ve had such a bad experience.

Product Quality
Shipping
Return Claim MadeNo
5 comments
Pet Circle
Pet C.Pet Circle
Samantha
Samantha

I find it very interesting that you can reply to a poor review within hours, yet take several days to reply to an email about the whereabouts of my order.

Pet Circle
Pet C.Pet Circle
Vicki McIlwraith

Vicki McIlwraithSydney, NSW

  • 2 reviews

Good all round

published

good selection of products to choose from. Prices are nearly 100% of the time cheaper than other suppliers and the delivery is as quick as. Have used this Company a few times and this service is everytime not just sometines.

Return Claim MadeNo
1 comment
Pet Circle
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bea

beaMetropolitan Adelaide, SA

  • 9 reviews
  • 2 likes

Great,cheap and fast delivery.

published

I always get my pet food from here now. My dog is on a medicated dog food which I found here to be $80 cheaper than the vets and after I place my order,comes within 3 days of purchase with free delivery. I had a concern which I raised with them and they solved it no worries. Love it,cheap and delivery is just so fast. I refuse to get my dog food and cat food anywhere else. Even worming tablets,what a bargain. I've looked EVERYWHERE and this place is by far the cheapest. Plus you don't need to go anywhere lugging around bags of pet food through the store. You get the convenience of it being delivered to your door.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle
Jo B

Jo BGreater Melbourne (Outer), VIC

Caring and compassionate

published

After losing my beloved 14 year old labrador, I contacted Pet Circle to ask about a return of some of her unopened supplements. After explaining the circumstances, not only did they refund the money in full they also sent a condolence card with a beautiful message. Thank you for your care and empathy in such a difficult time. I highly recommend Pet Circle and will continue promoting them to all my family and friends. Thank you.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Terrible customer service regarding late delivery

published

I order some stuff to my dog that was supposed to be delivered in 5 business days from the order. After being 2 days late, I tracked the order with the delivery company and it was marked as delivery failed with no specific reason. After contacting pet circle they did not help at all and asked me to wait more. Next day the delivery failed again with no reason. I asked per circle help again and again no help, and also they did not want to refund my money.

I had to call the delivery company myself and organise to pickup my order.

I am glad I was not buying food for my dog, otherwise he would starve.

I do not recommend

Shipping
1 comment
Pet Circle
Pet C.Pet Circle
Tess

TessSydney, NSW

The delivery service has gone down hill in the last couple of months.

published
Shipping
Return Claim MadeNo
Sam

SamSydney, NSW

Terrible Company

published

Took three weeks to deliver one stinking bag of pet food. Absolutely disgraceful company. No, it is not the courier company’s fault - it is your fault for trying to do it on the cheap and not treating your customers with respect.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle
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Questions & Answers

Helena W.

Helena W.asked

How often do pet circle change their sales and specials

No answers
Barry W.

Barry W.asked

Price on Hill's Prescription Diet Glucosupport M/D

1 answer
Veronika
Veronika

1.8kg $41 once only, 1.8kg auto delivery $38.95.
3.6kg $79.54 once only, 3.6kg auto delivery $75.57.

Canned once only $72.20 and auto delivery $68.60.

Sue H

Sue Hasked

The latest advert June 2020 Where did the cat come from. I had one exactly the same looking for a breeder

2 answers
Pet Circle
Pet C.Pet Circle

Hi Sue,

Unfortunately, we are unable to provide that information to you for privacy and security purposes.

So sorry for any inconvenience.

Kind regards,
Anita.

Sue H
Sue H

Thank you my Thorpy was just so special I lost him two years ago and every time I see the ad it’s is like having him again!!

Get an answer from our members and Pet Circle representatives

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