Reviewer Photos & Videos
fast delivery and good product. will continue to order from Pet Circle The birds like the food and look forward to their morning feed.
do not give your card details
they are debiting your card without authorization, are not able to communicate, and using unreliable staff,avoiding to give an answer
Very Good Service
I was happy with the progress of this order. Delivered in a timely manner. Only downside was an item I wanted was not available. OK to say will be advised when in but I try to order everything together to receive the free post and these are only treats for my cats so not able to do so as they are inexpensive.
Not as cheap as they used to be
I logged in to purchase Hikari Turtle Sticks recently, the asking price seemed high, and upon investigation was actually $6 higher than I had paid previously; $13.50 vs $19.95. I had a look around and found another site that was much cheaper; $51 for 4 packs delivered vs $79.80 @ Pet Circle. Disappointing to see as Pet Circle used to be much cheaper than everyone else. Not sure when that changed.
Very easy to sign up and make an order. Received the products via post in 2 days. I would definately use them again.
3 weeks is too long to wait for dog food
I've regularly ordered from Pet Circle in the past but more recently I have received split deliveries (cat and dog food) which has been confusing and inconvenient because I had to follow up to see what had happened to the rest of my order.
This time around it took 5 business days for the cat food and almost 3 weeks for the dog food (all ordered in the same order). Despite following up numerous times, Pet Circle kept blaming it on the courier. As far as I am concerned, Pet Circle is responsible for my order from beginning to end, and they need ...to manage all the internal parts of the service. After 3 weeks of stress and lost time (plus having to go out to a pet store to buy food so my dogs didn't starve to death) I will no longer order from Pet Circle.
Pet circle has a great variety of products and really amazing prices.
We had bought 3 products from them and we only received 2 out of the 3, pet circle where very helpful and straight away called the shipping company and made sure everything was straightened out asap.
Great result thank you!
We found we saved over $30 on 2 3kg bags of cat food ,we are very happy with being able to purchase from this site!
Such great service
Great product range at realistic prices. Fast postage as well. Never had an issue and have been ordering for years.
Whilst I waited for ten days for a small package to be delivered from NSW by Aust. Post, my 20kg bag of dog food was delivered in two days. Excellent service keep it up.
Highly recommended! Fast delivery - cheapest price.
I do all my cat’s shoppings from pet circle since I adopted him 2 years ago.
I used to check the rest of online retailers to see if they have a better price and after a while, I realised Pet Circle always have the best price and no need to check the others.
Even after 2 years of being their customer, pet Circle still surprises me with its fast delivery.
And thank you Pet Circle team for all your hard work.
Wonderful service, and great prices and great range of products including prescription diets and delivery services are always within a good time
THE WORST SERVICE AND TREATMENT I HAVE EVER HAD FROM A BUSINESS!!!! Especially given I had spent over $1000 with them.
I had placed multiple orders with Petcircle and had issues on every single occasion.
The first time my order was left literally road side where it could have easily been stolen. I could have done the wrong thing and said I never received my items (3 boxes) given how careless the delivery driver was. I was the opposite, I was understanding and the sales person was great. He agreed that it was ridiculous and assured me it wouldn’t happen again. He then placed notes on my account clearly indicating that my orders MUST be delivered safely and pro...perly, to my front door, just like every other delivery I receive from everybody else, PETBARN included. My second order was left nowhere near my front door, NOTES COMPLETELY IGNORED. Given my injury I was forced to ask my neighbour to come and assist in getting my items (3-4 boxes) to where it should have been delivered, up the stairs at the front door. The most recent order I placed over the phone in order to use my credit, I had paid for my previous order twice. Yet again the staff member was great, she assured me it wouldn’t happen again, and that my order will be delivered properly. I even threatened to leave the items exactly where they were left if not delivered properly, and call to say I didn’t receive my order!!! Well, I was absolutely gob smacked when I noticed where it was left. So yet again, I needed to make arrangements for assistance. Lost for words I was, why is it only Petcircle who are unable to do the right thing, and I can only be understanding for so long. I made the phone call to discuss this and received assistance, or lack of assistance I should say from Madison I believe her name was. She had little to no compassion and the best she would do is offer a change of courier. As you could imagine, I was not happy with that. I requested a form of compensation or I would not shop with Petcircle in the future. To my surprise she offered me a $10 credit, not sure if I could have been anymore insulted. Perhaps she didn’t listen to me or worse demonstrated that customers have such little value. So here I was offering a solution, giving Petcircle a fourth chance, and received a ridiculous gesture of $10, that’s in fact laughable.
I've used pet circle for over a year and I'm increasingly frustrated with shipping that almost always takes longer than advertised, and the fact that at no point during the ordering process do they give an accurate ETA. I'm ordering to Western Australia and sometimes it takes 2 days, sometimes 2 weeks. I never know how long it will take until I've placed the order and seen whether it's dispatched from Perth or NSW. Their 'Track Order' feature doesn't give you an ETA, I just know from experience now. I've been caught short several times now running out of pet food and I've ready to move on to another retailer.
Fab products for my older dogs. And food that meet all x 3 dogs dietary requirements. One stop shop. Just awesome.
The whole shopping experience was seamless. Order was received quickly, products are top quality, website easy to navigate. Would definitely recommend!
Bought no pull harness for my husky girl and she s not pulling anymore. Very impressive! Will recommend. Tried so many harnesses nothing worked.
Avoid! Just dont deliver when they should. Terrible customer service.
I am a long term customer of petcircle. Used to rave about them and recommend them to friends. Unfortunately, since they have changed their courier service to aramex, deliveries go missing, are damaged, never arrive on time. My last order I contacted pet circle and said about issues with the courier. They assured me it would be delivered. Well now many days later, I am out of dog food and they are fobbing the issue off to their courier. Offering ZERO resolution to replace and currently due to injury I cant drive to get dog food. The dog food is...also not freely available elsewhere. When I explained this, it meant nothing. They say "they care" about your animals and customer service but they don't. don't take my word for it. Take a look at the comments on facebook and on here.
Very easy to buy online, super fast service and free delivery. Huge range of products and great prices, lots of choices
IM’s Cat Food
I needed Im’s cat food that I have been unable to buy anywhere so I came across Pet Circle while looking on line I ordered one bag to try ... excellent, delivery was amazing not to mention it’s also cheaper. I will now be a regular customer. Thank you Pet Circle!
Questions & Answers
I would like to know what delivery courier does Pet circle use?
Thankyou for leaving us a question.
Pet Circle does use have multiple courier company's contracted depending on the area of the customer and the package being delivered. The majority or our orders are sent via Australian National Couriers (ANC), however, depending on location, Australia Post, Aramex, Border Express, DeliverE or VT Freight Express may be used.
Please feel free to reach out to our further via email at firstname.lastname@example.org if you would like to discuss this further.
Aramex. Avoid petcircle at all costs due to this courier if you actually want your order
Has anyone had issues with delivery? We ordered dog food on 14/03/21 and still haven't received it.
Thank you for taking the time to leave a question.
At Pet Circle, we always strive to make every experience a positive one. I'm sorry that your experience with our couriers this time has not been on this occasion.
We're pretty proud of how quickly we can pack and dispatch your order here at Pet Circle. We ship all orders from our warehouse, so in most metro areas of major cities, you can expect your order within 1-2 business days. In saying that, there are issues that can arise and prevent some orders being delivered as smoothly as we'd like.
If you like, I would love to personally investigate this further for you. If you could kindly send an email through to email@example.com "ATTN: Louise" along with your order number, I will investigate and contact you directly.
This will be the 3rd representative...
Getting a refund.
Have to try somewhere else.
Has anyone had $1 taken out of their acconts twice in one day? I,ve asked the question but was told their team are looking into it but have had no response.
If you are still waiting on a response from an agent I would be more than happy to assist you with this matter. Please feel free to email firstname.lastname@example.org with "ATTN Louise" and reference your product review.
Al good thanks.
Both deductions have been sorted out.
Thankyou very much.
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