Reviewer Photos & Videos
Auto delivery not received and customer service poor
Auto delivery had been charged and shipped, had not recieved it 14 days later. When I first called I got no answer after a long time waiting so had hung up. Two days later called again and the woman who answered said the package had been damaged during delivery and that they could send standard ship that day so would arrive in around 5 business days. I declined and requested a refund, I had ran out of kibble 2 weeks ago and I was not going to wait another week.
My previous experience with customer service at Pet Circle has been exceptional however the representative I had spoken to did not have me wanting to be a returning customer.
I have been ordering from Pet Circle for quite a while. I have 4 pets so spend a little of money on my pets. Order done on 31/1/2020 and only received it on 13/2/2020. Only after I contacted Pet Circle because status showed order was delivered when it was not. I have noticed that it’s taking longer and longer for my order to arrive. This however was totally unacceptable. The contact centre team was excellent with their customer service and was very helpful and kept following up. Carlos especially were very helpful.
I had huge issues with my last order, went for once only, it repeatedly put it on auto, very frustrating!! No one could help me, eventually I worked it out my, but everyone was tried very hard to help!! I have on some occasions had damaged open can, totally a result of shipping!!
Super fast delivery
I ordered a Surepet feeder from Pet Circle on Sunday and it was delivered on Tuesday! An email is always sent to say it has been delivered. Will help to separate the feeding of my cats with one on a prescription diet. Super happy with Pet Circle and their service.
Reliable and convenient
Quick delivery, reasonable pricing and it’s just convenient. I’ve never had any problems with ordering or delivery. Only once did they not have a product in stock, they contacted me and substituted with a more expensive product at no extra cost to me. Great service.
My dog loves it
Just wish Pet Circle could speed up from ordering and delivering,
always making sure courier rings door bell and not leaving parcel at door without us purchasers not knowing it HAS been delivered.
PO courier always texts to notify me before delivering to see if we will be home or not.
Annoyed I didn't find out about these guys earlier
We have 2 german shepherds, who are basically kibble scoffing machines. Shopping good food for them tends to cost a forutune. I realised buying the same thing we always do for kibble and flea protection costs us about $40 less per month here. That adds up!!
Customer service was veryhelpful when i called to enquire on sizing difference for the brand I shop. Thank you
Awful experience, terrible customer service
Ordered some dog food and worming tablets. Dog food arrived but there were no tablets and no explanation. Tried to contact Pet Circle but no response. Tried to cancel the ordered tablets. Had to buy some tablets from the store as dog needed them.
2 weeks later the tablets arrived, the person on the phone said I would be refunded. Now they are saying no refund it's not possible, even tho they messed the order up to begin with.
Will never use again, will not recommend. Wasted $50.
Have gone downhill in a major way
I've used Pet Circle for years and have had no issues until recently.
First issue / order - they took additional unauthorised money from my Paypal due to some sort of error on their end. I got it back with an apology but nothing else. It's a pretty serious thing to do and not offer anything to make amends.
Second issue / order - order placed 20 Jan. Only received all items yesterday (13 Feb). On 29 Jan I contacted them to resolve. On 31 Jan they replied saying the last of the outstanding goods had arrived at the courier local to me and it would arrive soon. For the following two weeks I kept chasing and getting answers saying it was coming. When I demanded a refund they just ignored me until it finally arrived.
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Questions & Answers
Where is my money, I have had a order of $130 which was made in November didn't get it, phone call after phone decided to cancel my order they said 5 working days my money would be back in my account still waiting, this is the worst company i have ever delt with. Handing over to the credit company.
Pet C.Pet Circle
Thank you for taking the time to get in contact with us.
I am sorry that this was not a good experience. It's definitely not the service that we want you or any of our customers to have.
Your comments concern me, I would love to investigate further if you could send an email to firstname.lastname@example.org with the subject line " ATT Lily" along with your order number. I'll look into this and contact you directly
What! I have call sure a few times try to resolve this, everyone I have spoken to tells me the same thing, ( I'll get back to you) but of course no response, sick of waiting. Look up my account Susanne Jakovidis 262 Greigs Rd Rockbank 3335 email@example.com, t his all started in November
Pet C.Pet Circle
Thank you for getting back to me, I will now investigate and contact you directly.
We do recommend that you remove your personal information such as address and email address from a public forum.
My order went missing. (not delivered...no one knows where it is) The customer service rep who is "helping" me said she would be happy to organize a refund if it has indeed gone missing. does anyone know if they do refund is this something i'm going to have to ask American Express to help with? (purchase protection thru amex)
Pet C.Pet Circle
Firstly I am sorry that your order has not been delivered.
Once an investigation is completed, if your order is deemed missing the representative dealing with your case can process a refund there is no need to contact American Express. The refund will go directly back into the original method of payment.
I hope this helps clarify although if you would like me to look into the further please feel free to send an email to Sales@petcircle.com.au Att: Rebecca along with the order number and I would be happy to take a look and contact you directly.
Could I have my 9kg of hypoallergic every 14 weeks not every 16weeks
Pet C.Pet Circle
Thank you for getting in touch with us.
We are happy to help you change your auto-delivery schedule all you need to do is give us a call on 1300 608 003 or email us at firstname.lastname@example.org
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