10,353 reviews
AI reviews summary
The overall sentiment for Pet Circle is overwhelmingly positive, with a strong focus on competitive pricing and exceptionally fast delivery. Customers frequently highlight the convenience of the auto-delivery service and the helpfulness of the customer support team when issues arise. However, recurring frustrations exist regarding inconsistent courier behaviour and delivery instructions being ignored.
Pros
Cons
Verdict
Pet Circle is a highly reliable choice for pet owners seeking value for money and industry-leading delivery speeds. While the internal service and product range are excellent, consumers should be mindful of potential delivery issues if they live in regional areas or have specific property access requirements.
Terrible customer service and delivery experience Employee was argumentative and did nothing to help in giving information about my delivery. Refused to escalate or refund. Will stick with stores from now on
I have 2 beautiful ragdoll cats and i have been buying toys for them for a long time, i have never received the top of the line quality products that i got from pet circle, was very surprised. With the way everything is today its great to see that there are still companies that sell very good quality products. Will be buying from them again !! Show reply
Despite two of us being home, and builders in and out doing a renovation, this is how pet circle left my delivery. No knock on the door. Looks like it’s been tossed from the steps. Yes, it is raining heavily in Melbourne today.
Hi Gizmolucy, We are so sorry to hear about how your… Read more
Reviews with attachments
I loved this online store! It was easy to buy food for my cats, the product arrived in two days, well-packaged, and the price was very affordable. Highly recommended! Show 2 replies
The app experience was easy and flowy. The ordering & delivery service was extremely quick, and wonderful to receive so promptly. The delivery was also left exactly where I left a note to! Thank you! My kitten loves the Kitten Purina Wetfood and we were running low she get excited every morning to eat it! Show reply
Ordered on line easy to use and posted promptly. Great product Show reply
- +1
Fast delivery, huge range of products and great deals. Their auto delivery feature is super convenient and they always email me before it gets delivered in case I need ti review the order. Show reply
Huge selection and great prices. Dispatched extremely fast and delivered within a few days. Another thing I love about Pet Circe, you can get answers to questions if unsure which product may be best for your pet. They also match prices for identical items seen elsewhere. I did a big order, qualified for free delivery, right to my front door!. No having to go out in bad weather, carry to my car and then inside my house Show reply
Great prices and really fast shipping. Will definitely use again for more supplies!! Show reply
Fast delivery to SA and good communication via email. Reptile sand beat any price near my home. The ' rock / hides ' I brought , whilst looking good , they are made of some weird foam,( like that spray expandable foam you use in your wall ) not really liking that . However Misery, our Dragon was quite happy to stomp all over them with attitude ! Will definitely continue to buy from Pet Circle . Thanks all. Lisa Safiya Show 2 replies
Great service easy to order exceptional value and fast delivery Show reply
Always great service with the most affordable quality pet food around. My cats love it when they’re petcircle box arrives Show reply
Find out how Pet Circle compares to other Pet Shops
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Pet Circle is easy to use and the staff is most helpful when the website glitches. Deliveries are reliable and prices are competitive even with delivery costs. The choice is impressive, and allowed me to trial other pet products I would not have access otherwise since I don't live in a big city. Access to (prescribed) medicated food has given my… Read more · 1
old cat a new lease on life and he is back to being the demanding little tyrant with zoomies we love. For anyone busy, old, disabled, living far from pet stores, Pet Circle is the best pet food service I have found so far. It can deliver everything your pet needs sometimes cheaper than local shop and certainly than the vet. It's convenient and practical.
I was really pleased with how quick i received my order and how easy the product was to set up already for my new pup Show reply
Always good , haven't had a problem the whole time I've been dealing with PB. Also Pharmacy has been great to deal with as well. Show 3 replies
Greg price, fast delivery, My new pup (8 months old) scoffed it down, 10/10 Show reply
Come fast from pet circle and a very good for aging dogs Show reply
Pet Circle can't be beaten on a diverse range of affordable products, easy online ordering, efficient, speedy delivery and most importantly, a wonderful, hard-working Support Team. Recently gave incorrect detail on my order which was quickly & professionally resolved by a lovely, friendly helpful Team member. What a great company to deal with. Show reply
Latest follow-ups
For many years I purchased from PC, that stop some months ago as every single batch of wet dog food that was delivered was dented or badly damaged. Initially it started with the grain free BlackHawk, feedback was given & several times a credit was… Read more
applied to my account for the cans. At that time it was good customer service as you shouldn't be receiving damaged cans - especially not at every auto delivery. I then changed to Ivory Coat because it was better for my dog, this was worse!! Every single delivery was damaged some you couldn't even open the can. Pictures were sent to their customer service, apologies were given & a few times some credit was applied to my account. I was happy for them to take the batches back & investigate why they all came damaged & dented. It's as if someone had kicked them around a football stadium. It didn't make sense that they were all damaged. Their response was that they are okay to be used & no explanation as to why they sold them in that condition. Ivory Coat grain free is not cheap. PC seem to be the cheapest online perhaps because they are seconds!! Have discontinued as their customer & buying elsewhere. Petbarn also have great deals & the cans are intact, not one single dent or marking on them.
Follow-up · Responding to the readers questions - the packaging was always in the same condition. Everything was in tact So it seemed like the cans were already damaged prior to being packaged. The delivery speed was also the same, no difference there. Yes, initially they refunded the damaged & dented cans and was told to discard them. I told them that… Read more
Hi Claud, Thank you for taking the time to share your… Read more
Highly Recommended – Product was well priced & delivered quickly. Communication was excellent with notifications received for each step. Show 2 replies
Follow-up · I use auto-delivery for this item & am reminded well in advance of the charge for the next delivery. Customer service is excellent in this regard. Packaging has always been completely recyclable. For anything that you require on a regular basis, I highly recommend using their auto-delivery option.
A very efficient process all round. Easy to order, good price and very speedy free delivery. Only problem was that I couldn't use Paypal for the purchase. I buy something with them a couple of times a week, but despite several attempts they kept asking me to log in, and then wouldn't accept my details on your site. No idea why! We'll be back Show 2 replies
Follow-up · Delivery was within a couple of days (over a weekend) and came through as scheduled. Very good price (on special apparently), about 55-60% of normal retail. Credit card was fine; not sure why Paypal didn't work for me, but they said they were going to investigate. I'll use them again for sure
Find out how Pet Circle compares to other Pet Shops
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Positive reviews
I have been using pet circle for some time as it is great value for money. The only problem that I’ve experienced has not been of their doing. Australia Post has misdirected my parcels at times, causing long wait times when I had needed my parcel done. Show reply
I received a sample bag from Bell and Bone and my dog went crazy for it, she absolutely loves it, she gets a handful for breakfast each morning so I ordered a bag through this website, the delivery was quick and website was easy to order from, I am on a nine week subscription.
Cheapest seller I could find anywhere by a good margin. I ordered on a Saturday, and got the delivery on Monday, in Canberra...the fastest I have ever had a delivery of anything from anyone. The packaging of my 20kg bag of dog food was excellent...designed to be easy to open the box. My only suggestion would be to increase the maximum period of… Read more · 1
auto delivery from 26 weeks to 30 weeks, as that is how long 20kg lasts my dog, as a dental supplement to cooked meat and veggies, although I note auto delivery can be delayed if need be. Thank you for your good and cheap service.
Negative reviews
I was most impressed at how quickly we received the OraVet Dental Hygiene Chews, however, sadly, he doesn't like them. I am not too sure if they are too hard, but he won't touch them.
Hi William, Thank you for your great feedback. … Read more
Offer free next day delivery if you spend over a certain amount and never deliver next day this has happened every time .. well now lost me as a customer this time
Hi Donna, Thanks for sharing your feedback. We’re… Read more
Good luck jsigning up and getting your $20 off. It doesn’t happen. No email, no automated service l, no nothing and also got an email with a not even really an apology but acting out like they’re giving me a courtesy $20 off which I was entitled to for signing up. The email was addressed to me and my dog “only” not realising my order was for a dog… Read more
and a kitten so how is this customer attention to detail??? Also what online service doesn’t have Afterpay or Zip pay??? Overall bad experience.
Hi Kylie, Thank you so much for taking the time to… Read more
Recent reviews
Great products, easy to use website, amazing service and delivery, both orders have been delivered next day, highly recommend this company and will continue to use. Show reply
I absolutely love Pet Circle! Their service has been amazing from start to finish. Orders are always processed so quickly, and the convenience makes life so much easier when buying for our fur babies. The discounts they offer are fantastic, and their price match guarantee is honestly a game-changer — it gives so much peace of mind knowing you’re… Read more · 1
getting great value without having to compromise.
What really stands out is their customer service. Every interaction has been helpful, friendly and efficient. It’s clear they genuinely care about their customers and making the experience as smooth as possible.
A big win for pet owners — great prices, amazing service and a team that actually delivers. Highly recommend! ✨
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Hi Colin, So sorry to hear about your experience… Read more