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I can't get help
I have used Pet Circle for animal sanctuary food for some time. My first order went missing, however, they resent it and, until now, haven't had any issues.
My order was processed on Monday 30/11/20. Usually I would have delivery by Thursday or Friday.
Nothing has arrived.
To make things worse, I cannot call anyone. I have to send an email and wait for up to 3 days for a reply!
I received another reply today stating that I should receive my order on the 7th or 8th of December, however, when I check my AusPost tracking number, it comes up as Pending.
So frustrated. I just want to get some confirmation within minutes via the phone - not over a week via email!
Generally very good but odd delivery processes
I have used Pet Circle a couple of times and in general they have been pretty good. The product has been delivered but their packing process is less than desirable. We just recently ordered some 8 products from Pet Circle. All of which showed in stock (i.e. not waiting). However in their infinite wisdom, they have sent the products in "5" separate packages and boxes!! This is such a waste of time and money. Then they all were packed at different times, all sent at different times instead of the one time or one box. I get that they may be too bi...g to fit in a box, but when we received one box, it was one small product that could easily have been put into another box. I suspect that as it's free shipping, they are putting everything in boxes that fit under a specific weight to keep the cost down for them. If they increase the weight it probably means they have to pay more themselves. Some of the issues to be fair were linked to Australia Post and their inability to deliver parcels within a reasonable time. Recently, the parcels we got delivered by Toll Priority directly to the home and it was faster. Like all companies, they are using less staff to keep their costs down but it has a flow on effect with packing and delivery times that they can't manage and attain. I have never user the auto feature as i prefer to buy when I need it not when they just want to bill me. Overall, they are ok but like all cheap companies have their draw backs.
Never again - it never arrives!
Like other posters, I have been a long time customer of Pet Circle but after the last experience never again!
Despite delivery promises, my parcel never arrived. When I queried with customer service, I got long winded emails full of jibber and empty “we will pass your feedback on”.
Have cancelled my order, but now have to wait for their (lack of) delivery partner to get the product back to them before they will refund, even though they have confirmed the parcel is with their delivery partner.
Worst online experience ever.
Hopeless company. Do not bother unless you’re into losing time and money. Made the order on Friday 27/11 and was promised the order would be dispatched within two business days. On Wednesday 02/12 to my surprise Pet Circle had not even registered my order, my order history was blank. After several hours of chatting to staff on live chat they re-processed the order. That order then sat in packaged ready status for over 24 hours to which I just cancelled the order as my pups meds are due tomorrow. I was excited to use this company until this experience, Pet Circle had a potential life long customer. This is a scam as far as I'm concerned.
Really gone down hill
I have previously ordered from Pet Circle many times and never experienced any issues. My last Auto Delivery order took approx 2.5 weeks to arrive. I received many incorrect ETA delivery dates and the order "got lost." I had to go elsewhere to buy food for my pet as I had run out. Isn't that the whole idea of Auto Delivery? You get another delivery in time, so you never run out??
I placed an order last week for Petkit bowls. I was charged three times for this, I was only made aware of this from checking my credit card statement. Took a couple...of days for the money to be reimbursed. I got no tracking advice or alerts. Then this morning, I received a phone call before 7am advising that the delivery driver was outside my workplace trying to deliver the item. I then tried to contact him numerous times this morning, no response. I attempted to contact Pet Circle through online chat, the feature was no where to be found. I just received the item in a damaged, ripped and open box. This is for a gift. How is this at all acceptable? Will never use this horrible company again. May as well go to other places that yes, may be a little more expensive but at least the products are quality, undamaged and arrive in a timely manner with good responsive customer service. Do not waste your time or money with Pet Circle. You will only be disappointed.
A BIG NO to auto-delivery, it's a scam...
I do not recommend signing up to the auto-delivery - it is a SCAM! They are more than happy to direct debit your money, even when they don't have the product in stock...
What makes it worse is they only let you know they don't have the product a week after the order is processed, right when you are nearly completely out of the pet food you are waiting for!
sooo unhappy PET CIRCLE still no order received
Well I can c that I am adding my disappointment to a long long line of unhappy customers I too am waiting on a delivery of an order placed 28/11/2020 and after a few emails from a very charming employee still have no indication when I should expect the goods to b fair this is not my first time shopping with Pet Circle and up to now things have run smoothly It is frustrating that it is taking two days to get a response buy the time the emails go too and fro I have in the past been happy but this experience has changed my mind I dont thin...k I will shop Pet circle again I can get the same product at the same price the only thing is that I have to go and get it it is not delivered but at least I know I will have the items when I need them Sorry Pet Circle your courier service has let u down badly this time and unfortunately you are not providing customers with the information required Dianne Springolo Queensland
Items lost by Pet Circle couriers and company refusing to refund!!
DO NOT ORDER WITH THIS COMPANY!! I placed an order worth $150 with Pet Circle 8 days ago and have not yet received my items, despite their '1-2 business day delivery' promise on their website. I've spoken to their customer service several times over the last few days and each time they have promised to follow up with their courier service and get back to me ASAP, yet I still have not received any communication from them. They are now also refusing to refund the items, even though they can clearly see in their tracking system that the items have not been delivered and they've been lost by their couriers.
Perfect on all fronts, especially the record shipping time!
Found what I was looking for at record bottom prices and within less than 48 hours my parcel was at the front door! Excellence all round, highly recommend to all pet owners. Keep up the good work Pet Circle.
- Verified customer
Be very cautious - products didn’t arrive!
My parcel was scheduled for delivery on 13/11, it’s now 28/11 & no delivery. I’ve emailed 6 times, 3 of which requesting a refund & to call me. It takes them a day to reply to my email with only automated responses. Shocking company to deal with - never again.
Terrible Delivery Services
The delivery services has been horrendous as of late! We placed 3 orders in November, none were delivered to the addressed on label. For the 1st one, courier left 3 boxes on the ground floor lobby at the office building and texted and told us to go get them ourselves. For the 2nd order, ANC couriers sent a text advising ETA after 6 pm, after going back and forth with the driver, we managed to receive it at 6.39 pm. For the 3rd offer, they didn’t even try to deliver, just returned it. Their customer service tried to help by booking another deli...very and it was never picked up by the courier so still waiting... not sure how good the food/treat/meds still is being driven around in this summer heat multiple times. Happy to pay more to use other pet supply companies just to get a decent delivery service!
Change of service delivery from Pet Circle :(
I used to be able to count on a quick delivery time. However, my dog is now going hungry as order did not arrive mid week as promised. They are ‘looking into it’ but cannot comment on when it will arrive. I think they may have changed management or their delivery service. Anyway I will no longer be dealing with them after a long time of them being my preferred supplier
poor service with delivery
Unfortunately had to cancel my order as it never arrived. the delivery process was so painful they said it was ready for delivery for 2-3 weeks but still nothing very disappointed. Reading all the reviews it seems to be a common problem yet they still use them.
A bad delivery and customer service experience
While the variety and price of stock is good, the delivery process was painful. A courier left it unattended despite our request not to. That's not Pet Circle's fault, except their handling of the situation was atrocious. It took us three separate interactions simply to explain what went wrong and that we wanted a new delivery. Each time we had to retell the story despite notes being taken. Finally a re-delivery was arranged. It was two months from start to finish. Awful.
First and last time customer
Original order 8/11/20 not dispatched over a week, i was left to chase this up with no correspondence from them to find they were waiting on something out of stock, cancelled that part of order so other part was dispatched immediately , now their snail mail couriers have the order and not expected to arrive until 27/11/20 if then.
- Verified customer
Item ordered Monday 16/11/2020, order usually arrives within 24-36 hours, pet circle now engaging aramex (fastway) to deliver orders, last tracking update 17/11/2020, item received at Sydney depot, neither pet circle or aramex can advise the location of the item. we received an sms last week the item would be delivered Friday 20/11/2020, item not received and no advice available of where it is...very poor service pet circle...time to find a new supplier...
Questions & Answers
I want to cancel my auto delivery order which I placed yesterday the 11th October. the tracking number is ACF9TL1 and the order number is 6220201. My name is Debra Pomeroy. Could please get back to me about this A.S.A.P.
Pet C.Pet Circle
Hi Debra P,
Thank you for leaving Pet Circle a review, we are sorry to hear you would like to cancel your auto-delivery service, so we can assist, we will get one of our agents to contact you directly if you can email us at firstname.lastname@example.org ''ATTN Natasha''.
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