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I tried using the livechat function to assist with price match through PetCircle and it was a terrible experience. I was transferred to A LOT of different people randomly midway through a chat and had to explain what I wanted several times FROM THE START. It took me 2.5 hours to get a price match sorted when I was only claiming $9.30 from an order of $100. I'm sorry, but never before have I experienced so many issues with customer service and 2.5 hours being transferred and told different information each time is appalling. I was then told they...would provide the price match and still have not received the refund 3 weeks later. I have now contacted them again regarding this only to be told they could not find the history to verify they had agreed to this.. I have the chat transcript to prove it all. I provided feedback and requested for a call back regarding the poor service and still 3 weeks later have not had ANY contact. Appalling service and would not purchase from them again. Don't waste hours like I did trying to deal with this company.
- Verified customer
Service, Price, Wide and Large range of goods all Excellent!!! I had to share this other lovely gesture! I buy my Dog's food and toys, etc. Online at PET CIRCLE and the service is amazing! Always get the goods delivered next day even on a Saturday! I received this extra special personal gift... a card saying that they are thinking of us in Victoria as well as a box of the most tastiest homemade caramel slice pieces that I have ever had in my life (for pet's mums and dads to eat)! Made my day! Thank you Pet Circle.
Upgraded service with ANC_DIRECT couriers
5 star service now thanks to the upgrade in couriers. Ordered on Tuesday, delivered Wednesday. Excellent service now. Formerly let down by Australia Post and Star Track. Keep it up Pet Circle you've raised the bar so high.
I placed an order for $170 worth of cat food to be delivered in Melbourne. I received a payment receipt and notification of delivery date. Ten days have passed and no delivery. I went online to see what has happened to my order as nothing was registered in my delivery option on my account. I contacted the company and was advised that because I did not agree to them 'auto-ordering' this order it was automatically deleted from their system!! They took my money, deleted my order and didn't inform me at all! (by email/phone/mail). They then cheerfully inform me that I have to wait over a week for a refund... beware people. I will not be using these guys again.
Amazing Website and Pet Circle Team
I placed an order through pet circle and my order came within 2 days. Pet circle is an amazing online pet shop as they have many sale, free delivery and their customer service is outstanding. I am extremely happy with my order and when speaking to Monique on live chat she was so polite and helpful as i was having a bit of trouble with the website at the time. Just wanted to say a big thank you to the Pet Circle team for their prompt delivery and customer service though the website as i really appreciate it. Would highly recommend as they have m...any sales and there customer service is amazing. I would also like to say a big thank you for the treat for us pet owner as it was such a kind and generous gesture by the pet circle team! i am very thankful for all the amazing things you offer at pet circle and will defiantly buy from here again so thank you very much! Such a handing website to get pet products from. :) very happy with my order :)
Poor Customer Service Experience via Chat / Auto Delivery Price Deceiving
I signed up for auto delivery which says the price will be $80.86 for my pet's Royal Canin food.
However, so far we have been charged different prices ranging from $89.85 to $74.88. So far, we have been charged an average of almost $83 which is not what I signed up for!
I reached out to petcircle via chat online and had Rhiannon JA after a few minutes of waiting. He explained that the auto delivery discounted price is based on what their supplier contract price- which means that it is fluctuating. I then asked if this was clearly stated anywher...
- Verified customer
Exceptional customer service
My last order arrived in Melbourne 3 days prior to the expected delivery date. I must say that I did not expect the parcels so quickly due to the current Stage 4 lock-down/restrictions in Melbourne. On opening one of the boxes I found a plastic container with 10 pieces of caramel slice in it and a card which read, "We are thinking of our customers in Victoria. We hope this little gift for our pet parents brings you a smile."
This is brilliant customer service and a lovely thought. Thank you. The caramel slice was greatly appreciated by us all ( my dog had a little taste as well and gives his approval too.) Thanks again.
Placed 2 separate orders then they took it upon themselves and charged my PayPal an extra $95 without my authority for items I did not order this is the second time its happened have had to report to PayPal and still waiting on an explanation from pet circle 2 emails sent and not responded tracking also invalid so not sure if I'll get the order
online shopping so many years, this is the worse website in terms of delivery!!! if you see they use couriers please as delivery, good luck you probably will never receive your order or you will receive after few weeks chasing with a damaged package even you already requested cancel
I have ordered some dog food treats and toys for my dog's birthday almost three weeks ago, the delivery is within Sydney area, after 5 days from the order, i have to contact the customer service to chase my order, they said will arrive on that day, then after anoth...
This is the first time I’ve used pet circle. Order was over two weeks late and customer service is incredibly slow to reply to find my order.
As for “To your door” delivery, the courier didn’t even drive up our driveway, instead leaving an Australia post docket in the letterbox, so we had to go out and pick it up anyway. Yes the prices may be slightly cheaper, but the hassle involved to get our dog food means In future I’ll spend an extra $5 and just go and get it myself.
Incredibly disappointed after reading everyone else’s glowing reviews that we’ve had such a bad experience.
Great,cheap and fast delivery.
I always get my pet food from here now. My dog is on a medicated dog food which I found here to be $80 cheaper than the vets and after I place my order,comes within 3 days of purchase with free delivery. I had a concern which I raised with them and they solved it no worries. Love it,cheap and delivery is just so fast. I refuse to get my dog food and cat food anywhere else. Even worming tablets,what a bargain. I've looked EVERYWHERE and this place is by far the cheapest. Plus you don't need to go anywhere lugging around bags of pet food through the store. You get the convenience of it being delivered to your door.
Caring and compassionate
After losing my beloved 14 year old labrador, I contacted Pet Circle to ask about a return of some of her unopened supplements. After explaining the circumstances, not only did they refund the money in full they also sent a condolence card with a beautiful message. Thank you for your care and empathy in such a difficult time. I highly recommend Pet Circle and will continue promoting them to all my family and friends. Thank you.
Terrible customer service regarding late delivery
I order some stuff to my dog that was supposed to be delivered in 5 business days from the order. After being 2 days late, I tracked the order with the delivery company and it was marked as delivery failed with no specific reason. After contacting pet circle they did not help at all and asked me to wait more. Next day the delivery failed again with no reason. I asked per circle help again and again no help, and also they did not want to refund my money.
I had to call the delivery company myself and organise to pickup my order.
I am glad I was not buying food for my dog, otherwise he would starve.
I do not recommend
The delivery service has gone down hill in the last couple of months.
Initially this company was great with pet supplies and fast delivery. But no more. I was home for a delivery that did not arrive. I had to go out and buy the food I ordered as my pets were completely out of it. A week later after numerous phone calls and emails it still has not arrived. I have cancelled all upcoming orders. I would rather pay a little more, and pick up the pet food myself. At least this way I know it will arrive.
It's not worth it. There is no such thing as "free delivery".
If Pet circle want to continue with a thri...
Took three weeks to deliver one stinking bag of pet food. Absolutely disgraceful company. No, it is not the courier company’s fault - it is your fault for trying to do it on the cheap and not treating your customers with respect.
Questions & Answers
The latest advert June 2020 Where did the cat come from. I had one exactly the same looking for a breeder
Pet C.Pet Circle
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