- Sign in
- Write a review
Pet Circle
Reviewer Photos & Videos
Unauthorised transaction
I placed an order and shipping was listed on my order as “Free” & I then received an email from them acknowledging my order with free shipping & the correct amount was deducted from my account. An additional $6.95 was then taken out of my account separately without my authorisation for “shipping costs”. I complained to customer service who were not helpful at all, refused to take responsibility for the bug in their ordering system & blamed me for the issue. Avoid this dodgy business
- Product Quality
- Shipping
- See all answers
- 4 reviews
Best Pet Supplier Online!
I have been a customer for quite some time and they have never let me down. Great Australian food products, wonderful FUZZYARD pj's (designed in Oz, but wish they were made here too) and my little guy can't get enough of their squeaky toys. Website is easy to use, and delivery is extremely prompt coming from Sydney to Melbourne (I order on the weekend and receive them Tuesday).
WELL DONE PET CIRCLE STAFF!
- Product Quality
- Shipping
- See all answers
- Verified
Not Australian made as they promote
Love that Pet Circle is Australian owned, however I want to buy Australian made products. Bought 2 Blackdog products promoted as Australian made but actually made in China or EU (see pics). Have tried twice to review on their website but it’s not there so they obviously don’t post negative ones. Very unhappy customer. A shame as they are otherwise a great company to deal with.
- Incentivised Review No
- Return Claim MadeNo
Hi Chris,
Thank you for taking the time to write this review. We are terribly disappointed to hear of your experience so we definitely want to look into this further for you. Would you be able to se...
Read morend through an email to us at sales@petcircle.com.au with ATTN: Sinead as I very much want to investigate this further for you as transparency and correct descriptions are of our utmost priority for all of our customers.
- 3 reviews
Great Service
This is such a great service delivered right to your door. Notifications are sent when it’s left the building and on its way. Notifications are given when delivered to your door. I don’t have to carry heavy dog food tins. It’s delivered
- Product Quality
- Shipping
- See all answers
Hi Dianne,
Thank you so much for your positive review! ...
Read more We are so delighted to hear that both you and your pets love Pet Circle and are happy with our fast service and delivery :) We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to have customers like you. We look forward to shipping your next order in the future! Kind regards, Rhiannon.
Find out how Pet Circle compares to other Pet Shops
Know better, choose better.
Great service online...delivery drivers not so much
The online team are fantastic. Super helpful and friendly. However I have now had 2 instances of my delivery being marked as "delivered" when it hasn't been, and another 2 being delivered to the incorrect address.
- Product Quality
- Shipping
- See all answers
Hi Sterling,
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us :) ...
Read more Although sorry to hear you have not had the best experience with the couriers! If not already discussed previously with customer service, definitely get in touch with us either via email at sales@petcircle.com.au or on1300 60 80 03 before 7pm and the team can take a further look into this, lodge some feedback and look into how we can avoid this happening for you again. Thanks again for sharing your review! Kind regards, Rhiannon.
- 2 reviews
Great products and super fast delivery
Ordered 5 items at 10am and they arrived the next day around 9.30am. Best of all prices were competitive.
- Product Quality
- Shipping
- See all answers
Good Afternoon,
Thank you so much for your positive review!...
Read more We are so delighted to hear that both you and your pets love Pet Circle and are happy with our fast service and delivery. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to have customers like you. We look forward to shipping your next order in the future! Kind regards, Alexander.
- 3 reviews
Satisfactory, prompt service
Hassle free, simple ordering process and reliable delivery each time.
- Product Quality
- Shipping
- See all answers
Hi AJG,
Thank you for the wonderful review and for taking the time to share your feedback. ...
Read more Our promise to you at Pet Circle is the best value, the best products, fast shipping and honest expert advice - so we are ecstatic that we met that promise! Kind regards, Alexander.
- 3 reviews
Great product Great value
What I ordered I received in good condition and on time
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Angela,
Thank you for the wonderful review and for taking the time to share your feedback. ...
Read more Our promise to you at Pet Circle is the best value, the best products, fast shipping and honest expert advice - so we are ecstatic that we met that promise! Kind regards, Alexander.
Dog food delivery.
Very efficient and quick. Ordered easily on the website and delivered without delay.
- Incentivised Review No
- Return Claim MadeNo
Hi Laz,
Thank you so much for your positive review!...
Read more We are so delighted to hear that both you and your pets love Pet Circle and are happy with our fast service and delivery. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to have customers like you. We look forward to shipping your next order in the future! Kind regards, Alexander.Find out how Pet Circle compares to other Pet Shops
Know better, choose better.
- 2 reviews
Good variety - Great service
Always quick delivery, no hassles, safes time on going out to find specific pet products at stores
- Product Quality
- Shipping
- See all answers
Hi Jo,
Thank you so much for your positive review! ...
Read more We are so delighted to hear that both you and your pets love Pet Circle and are happy with our fast service and delivery :) We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to have customers like you. We look forward to shipping your next order in the future! Kind regards, Rhiannon.
My Best friend and long time companion depends on it...
Always a pleasure to do business with you! Prompt reliable service both in Product requirements and Advice.
Regards
Roger
Hi Roger,
Thank you for taking the time to write such a lovely review....
Read more We have a wonderful team at Pet Circle who are all crazy about pets and love their job, because they get to interact with customers like you. We are so glad you have such a wonderful experience and we look forward to sending your next order soon. Kind regards, Alexander.The reviewer stated that an incentive was offered for this review
Excellent customer service
Order was delivered within 2 days, and when I realised that the size of the product was incorrect, PetCircle's customer service was amazing - no fuss, very quick, sent through new size with no hassle at all. Will definitely be shopping with PetCircle in the future.
- Product Quality
- Shipping
- See all answers
Hi Dan,
Thank you so much for your positive review!...
Read more We are so delighted to hear that both you and your pets love Pet Circle and are happy with our fast service and delivery. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to have customers like you. We look forward to shipping your next order in the future! Kind regards, Alexander.Find out how Pet Circle compares to other Pet Shops
Know better, choose better.
- 3 reviews
- Verified
Shame about delivery service been poor
Pet circle is excellent value
For Money, great customer service BUT delivery drivers not following instructions & just dumping your order wherever they feel like just because you live in a unit block & they can’t be bothered delivering to your front door, that’s just not acceptable! Every single delivery has been like this. I even had to get my order from a balcony on ground floor lucky I could Lift the box. The driver
Literally only needs to go up 5 steps to get to my unit door. Not hard, it’s your job!!
- Product Quality
- Shipping
- See all answers
Hi there!
Thank you for taking the time to write us a review....
Read more At Pet Circle, we always strive to make every experience a positive one. I'm sorry that your experience this time hasn’t met the mark. If you like, I would love to investigate this further if you could kindly send an email through to sales@petcircle.com.au "ATTN: Alexander" along with your order number, I will pass this feedback on for you and contact you directly. Kind regards, Alexander.
Very good
Very good service and on time delivery is . Always on time.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Sorin,
Thank you so much for your positive review....
Read more We are so delighted to hear that both you and your pets love Pet Circle and are happy with our fast service and delivery. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to have customers like you. We look forward to shipping your next order in the future! Kind regards, Alexander.
Convient and Fast
Full order arrived, quick delivery - happy to use again for future needs.
- Product Quality
- Shipping
- See all answers
Hi there!
Thank you so much for your positive review....
Read more We are so delighted to hear that both you and your pets love Pet Circle and are happy with our fast service and delivery. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to have customers like you. We look forward to shipping your next order in the future! Kind regards, Alexander.Questions & Answers
Can I give duckling pellets to King Parrot?
Hi there,
If you get in touch with the team via sales@petcircle.com.au we can help with any kinds of questions like this :)
I am still waiting for my last order from pet circle about two weeks ago on line can you tell me if it has been sent yet
Hi Val,
Thanks for reaching out to us at Pet Circle and we are sorry to hear of any delays you may be experiencing with receiving your order :( ...
Read more Unfortunately due to security we are unable to look into these enquiries over this platform but if you haven’t already, please reach out to our sales team who will be able to assist you further! This can be done via email, live chat or phone during business hours (7am - 7pm). Email: sales@petcircle.com.au Live chat via our website Phone: 1300 60 80 03 Again, we apologise for the inconvenience this has caused and we hope this delay is a one off and will not happen again moving forward.
Order of cat food cats toys and a cat bed if you could please look up my past orders and let me know if I dreamed it up. Waiting for your reply.
I have re ordered and recieved the dry cats food hills
Hi Val,
This is not something we are able to do via a social platform for security reasons....
Read more Please reach out to our team and they can take a look into this for you. Kind Regards, Samantha.
Why is it ok for Pet Circle to charge $1 on my credit card as a test transaction without my authorisation? This has resulted in my credit card being suspended by the bank and my having to spend hours on the phone trying to get through to their security team - this is outrageous. The purchase amount for the product I purchased was a specific price. How can this be legal??
Hi Helen,
Thank you for posting this question and we apologise for any confusion caused with the additional pending transaction showing on your bank statement after placing your recent order. The $1...
Read more pending transaction is a request from Pet Circle to your issuing bank to verify that the card being used to process an order is active and that the bank will allow it to be authorised for use. This pending transaction only occurs when a new card is added to your Pet Circle account, or changes are made to the existing card on your account, which won't be processed and will disappear from your transaction history within a maximum of 7 business days.
Hi Sinead, thank you so much for your prompt and informative reply. I had not heard of this practice before and experienced wait times of over an hour to try and speak to ANZ about it. I am now the wiser.
Kind regards,
Helen
Hey Helen,
No problem at all, I am just glad I was able to clarify that all for you. I am so sorry you had to go through all of that hassle but please don't ever hesitate to reach out to us if thing...
Read mores like this pop up as we would always want to make sure support and information is provided to all of our lovely PAWrents. We hope your furry family love their order!Get an answer from our members and Pet Circle representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Xanadu,
Thanks for the awesome 5 star review!...
Read more We are absolutely thrilled to hear you love shopping with us and getting everything your little guy needs (or just absolutely enjoys! haha) so thank you for sharing this. It honestly makes our day when we hear this as we always want our customers to have the best experience shopping with us here at Pet Circle. We can't wait to ship your next order! Kind regards, Sinead.