Pet Circle

I like I can review my regular order and change the delivery days depending on how much food we’ve used
I like the variety of foods available.
It would be nice to get a free sample occasionally

Products are of excellent quality & a wide selection is on hand for various pet requirements; either Vetenary recommendations or just feeding your pet good food & other needs eg. cleaning & toys

Service excellent, product arrives on time, no hassles at all. The automatic ordering is wonderful as you don't have to worry about running out of food for your furry friends

So far it has been a pleasure to deal with Pet Circle. I really appreciate the hassle free service and friendly communication.
No reason why I shouldn’t stay with you as long as we have pets

Pet Circle provide an easy, quick and reliable service, that's fast and cheap. Pet Circle have great every day named products at great prices. Ordered on morning and I received it the following afternoon!

Auto delivery had been charged and shipped, had not recieved it 14 days later. When I first called I got no answer after a long time waiting so had hung up. Two days later called again and the woman who answered said the package had been damaged during delivery and that they could send standard ship that day so would arrive in around 5 business days. I declined and requested a refund, I had ran out of kibble 2 weeks ago and I was not going to wait another week.

My previous experience with customer service at Pet Circle has been exceptional however the representative I had spoken to did not have me wanting to be a returning customer.

Ran out of dog food on Saturday. Logged on, changed my "regular" delivery date, and PRESTO... arrived 3 days later.
I wish other Companies, like the telcos could emulate service like this.

I had an issue with our order and payment, but when I spoke to staff they were great and we worked it out in no time. Order was then delivered in the time that they said it would be.

I have been ordering from Pet Circle for quite a while. I have 4 pets so spend a little of money on my pets. Order done on 31/1/2020 and only received it on 13/2/2020. Only after I contacted Pet Circle because status showed order was delivered when it was not. I have noticed that it’s taking longer and longer for my order to arrive. This however was totally unacceptable. The contact centre team was excellent with their customer service and was very helpful and kept following up. Carlos especially were very helpful.

After a week of placing this order I called pet circle only to be repeating the same story and no support with tracking where my delivery is. Pathetic! Don’t buy

I had huge issues with my last order, went for once only, it repeatedly put it on auto, very frustrating!! No one could help me, eventually I worked it out my, but everyone was tried very hard to help!! I have on some occasions had damaged open can, totally a result of shipping!!

I ordered a Surepet feeder from Pet Circle on Sunday and it was delivered on Tuesday! An email is always sent to say it has been delivered. Will help to separate the feeding of my cats with one on a prescription diet. Super happy with Pet Circle and their service.

Quick delivery, reasonable pricing and it’s just convenient. I’ve never had any problems with ordering or delivery. Only once did they not have a product in stock, they contacted me and substituted with a more expensive product at no extra cost to me. Great service.

In all the time I've placed an order, I've only had 1 glitch Which was rectified fairly quickly. It's convenient, saves money and gets delivered to my door. Thank you.

Just wish Pet Circle could speed up from ordering and delivering,
always making sure courier rings door bell and not leaving parcel at door without us purchasers not knowing it HAS been delivered.
PO courier always texts to notify me before delivering to see if we will be home or not.

When my pet died, I was most impressed that a card was sent to me expressing sympathy for the loss of my pet. This personal touch meant so much to me. Their service has been great

I have used Pet Circle without issues in the past but now they use Couriers Please it took over a week for my order to be delivered. In that week I ran out of food and had to buy a second bag from the vet.

We have 2 german shepherds, who are basically kibble scoffing machines. Shopping good food for them tends to cost a forutune. I realised buying the same thing we always do for kibble and flea protection costs us about $40 less per month here. That adds up!!

Customer service was veryhelpful when i called to enquire on sizing difference for the brand I shop. Thank you

Ordered some dog food and worming tablets. Dog food arrived but there were no tablets and no explanation. Tried to contact Pet Circle but no response. Tried to cancel the ordered tablets. Had to buy some tablets from the store as dog needed them.

2 weeks later the tablets arrived, the person on the phone said I would be refunded. Now they are saying no refund it's not possible, even tho they messed the order up to begin with.

Will never use again, will not recommend. Wasted $50.

I've used Pet Circle for years and have had no issues until recently.
First issue / order - they took additional unauthorised money from my Paypal due to some sort of error on their end. I got it back with an apology but nothing else. It's a pretty serious thing to do and not offer anything to make amends.
Second issue / order - order placed 20 Jan. Only received all items yesterday (13 Feb). On 29 Jan I contacted them to resolve. On 31 Jan they replied saying the last of the outstanding goods had arrived at the courier local to me and it would arrive soon. For the following two weeks I kept chasing and getting answers saying it was coming. When I demanded a refund they just ignored me until it finally arrived.