Pet Circle

Very easy website to navigate/ great products and good pricing Most importantly excellent shipping you don’t have to wait a week .. it’s a bonus that will keep me coming back ! Show reply

Petcircle Team a special shout out to Jade went above and beyond to solve our problem. They were quite fast and helpful. We have been ordering our cat supplies through them and will continue to supply, Super happy, thanks Petcircle! Ozlem Show reply

I came home Saturday to find that my order had just been dumped over my front gate. Apart from the possibility of getting wet if it rained, the packages of dog food could have been stolen. They were in full view of anyone walking past. The labels on each package clearly stated that if no one was home, they were to be left on the front veranda. Obviously, the courier (a) did not look at the labels & (b) come to my front door.

Very easy to shop and there is always a wide range of products. Delivery is always very quick, products are packed carefully and I receive them i great condition. Show reply

As I am going on holidays it was necessary to alter the auto delivery date of my dry cat food. A phone call to Pet Circle addressed the issue , it was handled speedily and effectively. Show reply

Excellent products, great prices, fast and secure tracked delivery, no problems ordering dog biscuits 3kg or 10kg bags, very happy with all my purchases, totally recommend, thank you. Show reply

The very day my parcel was delivered, one of my puppies destroyed one of the pieces. I contacted Pet Circle to see if I could purchase a replacement part. Instead they replaced the whole unit, saying that puppies will be puppies. That's what I call above and beyond service. Show reply

Whilst the Pet Circle to door service can not be challenged, Their prices are no longer that competitive and over the past couple of years price creep has definitely come alive. Especially the repeat on time orders, who consistently miss out on specials because the automated order is a week early or a week later, Pet Circle should factor in… Read more ·  1

specials up to 6 weeks earlier or if known later , specially considering these are the ongoing loyal customers.

Our order was damaged on arrival but after one short email the problem was sorted out immediately and we received a new product within 48 hours. Thank you for your excellent service. Show reply

I used pet circle pharmacy to purchase my cat's diabetic medication. They asked for original copy of the script. My last purchase came with a note saying there are two more prescription left, so I did not bother asking another one from my vet. Turns out, there is an expiry with the script as well as repeat and I needed to get a new one. I always… Read more

place the order about two weeks before I ran of my current supply, so I quickly arrange for another script to be delivered. I also changed the delivery from standard to express, they charged me for express shipping and assured me that I will get it between 2-3 business day. I just found out that they shipped it via standard mail instead, despite taing my money for express shipment, and as a consequence, I won't have the medication in time, before my current one runs out. I complained online and they pathetically offered me the $5 express shipping payment back, after i told them I had to order a new vial via my vet which cost me $600 (the one I purcahsed through them is $370) and no guarantee I will have that order in time either. So now, after spending almost $1000 on meds, I am still facing the risk of my cat going through DKA, which is a deadly condition for cats, due to him running out of meds. The best they offered me is $5 refund, what a joke. Rest assured I won't be ordering through them again. Pet circle in general is okay, if it's food or toys, nobody cares if they are late but meds? they need to realise they are messing with lives and not just valued it the same as express post refund. PATHETIC!

Although the items were good the packaging was torn. The delivery driver left (dumped?) everything at the entrance of our driveway. We found the items as we were driving out.

My package was dumped in a nearby building instead of being delivered to the delivery address. They said it would arrive within two days but more than 5 days later a guy from the nearby apartment block calls me to say he found my package, so my phone number was even on the box - the delivery guy could have called me if unsure. If you don’t care about receiving your delivery, then this is the company for you

I received my order promptly. However, this was actually my second (duplicate) order because the original order for my GSD’s food was misplaced and never delivered.

Super quick delivery. I have an auto order set up and the communication and reminders are always clear and helpful, but the delivery is super speedy and convenient. Show reply