10,564 reviews
AI reviews summary
Pros
Cons
Verdict
Overall, consumer sentiment towards Pet Circle is overwhelmingly positive, driven by fast shipping, competitive pricing, and a convenient auto-delivery service that simplifies pet care management. While a small number of customers report frustrations with courier handling, delivery placement, or occasional transit delays, the majority of shoppers describe a reliable and efficient experience. The platform remains a popular choice for pet owners seeking value, an extensive product range, and dependable home delivery.
Enormous range to choose from, even some hard to find things. Placed a small order late one night to trial their service and received my parcel two days later in the morning, can’t complain about that! Good prices and some bonus deals offered as well! Will definitely use Pet Circle again! Show reply
Very Disappointed. Sent a script for 3 times 80 tablets. Paid the vet $41 for a 3 repeat. Petcircle's product was in bottles of 100. Rather than contact us and advise by filling one order it would mean only 1 more repeat could be supplied. They're choice was to supply it . Effectively leaving us short 40 tables over 2 scripts and having to pay… Read more
for the script more often I'm sorry but good customer service would be to discuss with the customer first.
I ordered at literally 2 minutes to 9pm and my cat food order was at my door before midday the next day! That’s insane! My cat loves Dine Saucy Morsels so I am glad Pet Circle sells this product. The products were boxed perfectly. Thanks Pet Circle you are my favourite pet products supplier. Show reply
Reviews with attachments
Another great order! Always prompt delivery and quality products. Even better on sale. Show reply
Fantastic I will definitely be ordering again with Pat Circle. I ordered the products for my puppies and had delivery the very next day. Show reply
Very quick turnaround from order to delivery. Product exactly as described. Show reply
Great price, free postage & arrived very quickly. Couldn’t ask for more. Show 2 replies
Excellent service and very quick delivery, I have made sure for next time that I have delivery instructions. Also would be good if the delivery person took a photo so I knew where they left it. But all and all excellent. Dylan says thanks in his way:-) Show reply
I have used Pet Circle for a couple of years now. I buy food, flea treatments and accessories for my black cat, Shay. I use the ordering system. The system is easy to use, and it means you do not run out of food for your pet. You can easily amend your order content and delivery date if you need to. Pet Circle send you reminders when our order date… Read more · 2
is drawing close, so you can check your order and add to or delete as required. If you find that you can't manage to amend your order online, you can call the Pet Circle staff. They are ALWAYS happy to help customers sort out their orders. Pet Circle's prices are competitive, and importantly, the orders arrive as expected. I am very happy to recommend Pet Circle to all pet owners who want good quality products, competitive prices, reliable deliveries and excellent customer service.
Hi I purchased 2 bags of qld Rainforest blend for my Millipedes , that I am looking forwards to breeding as pets . I am pleased on how promptly they were delivered . I will be purchasing through them again Show 3 replies
Competitive price and fast delivery time. Fur baby always happy Show reply
I have 2 beautiful ragdoll cats and i have been buying toys for them for a long time, i have never received the top of the line quality products that i got from pet circle, was very surprised. With the way everything is today its great to see that there are still companies that sell very good quality products. Will be buying from them again !! Show reply
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I loved this online store! It was easy to buy food for my cats, the product arrived in two days, well-packaged, and the price was very affordable. Highly recommended! Show 2 replies
The app experience was easy and flowy. The ordering & delivery service was extremely quick, and wonderful to receive so promptly. The delivery was also left exactly where I left a note to! Thank you! My kitten loves the Kitten Purina Wetfood and we were running low she get excited every morning to eat it! Show reply
Ordered on line easy to use and posted promptly. Great product Show reply
- +1
Fast delivery, huge range of products and great deals. Their auto delivery feature is super convenient and they always email me before it gets delivered in case I need ti review the order. Show reply
Huge selection and great prices. Dispatched extremely fast and delivered within a few days. Another thing I love about Pet Circe, you can get answers to questions if unsure which product may be best for your pet. They also match prices for identical items seen elsewhere. I did a big order, qualified for free delivery, right to my front door!. No having to go out in bad weather, carry to my car and then inside my house Show reply
Great prices and really fast shipping. Will definitely use again for more supplies!! Show reply
Latest follow-ups
Good quality products at a very competitive price. Very happy with my purchases and customer service. Delivery was also excellent, well packed and delivered in a timely manner. Show reply
Follow-up · We purchased the pet bath and microfibre towels in the hope that it would make lifer easier when bathing the dog. They have been game changers… the bath fits in the shower and is adjustable so no aching back and we can use the shower recess so everything stays relatively dry…. The towels are great and quick drying. Very happy with our purchase and it is still in mint condition.
Always good service. Reliable & timely. Quality product to help keep my dogs healthy & free of biting pests. Show reply
Follow-up · I sought the medication that my vet recommended which is what was supplied. I have not needed to return any product. Delivery option through Austpost works well for me.
Love Pet Circle they are efficient - sometimes it costs a little more - but the service is spectacular - my friend lost her 19 yo Burmese cat and she received a HAND WRITTEN card from Pet Circle - that was so amazing, kind, thoughtful and extraordinary in these times Show reply
Follow-up · I have been using Pet Circle on and off for a long time and I have never been disappointed. Sometimes due to budget restraints I need to seek a cheaper option but I always return to Pet Circle
Find out how Pet Circle compares to other Pet Shops
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Positive reviews
Pet Circle were very prompt with my order arriving very quickly and the time stated for delivery was accurate. The discount code helped bring the price of my dog food down. Show reply
Thanks, Great service with speedy delivery. Also packaging environmentally friendly and easy to open including large boxes. Always get what I have ordered. Thank you again from June a very happy customer with 3 happy cats. Show reply
Pet Circle app is very easy to use and know what your previous orders where and finding products. Orders are quick for delivery and correct Highly recommend using this app Show reply
Negative reviews
Dont know how this business gets good reviews. Failed to deliver on the day nominated. item has still not even been picked up the day after. No answer from customer service just annoying AI repeating the same garbage about delivery status. Will never use this business again.
Hi Gary, We are incredibly sorry to hear about the… Read more
I've used Pet Circle for a while and had a few problems with their service. I've consistently found the Customer Service reps polite, but completely unhelpful, they just don't care and it's clearly the Pet Circle way. For my latest auto order I noticed the price of the products in my basket had increased 20% - 25% each, no explanation. The… Read more
Customer Service team then tried to tell me how much money I was saving, absolutely nothing about the massive price hike. If all you want is the delivery and don't care about price or customer service, sure, you will usually get what you order. However, if you value price or customer service, shop at your local pet store for specials and face-to-face service. Don't not recommend and will not use again.
Hi William, Thank you for sharing your feedback. We… Read more
Terrible customer service! They don't provide a phone number so you can call and speak to a human but instead you have to waste your time sending an SMS or email and waiting lengthy periods for a response, or you have to deal with an idiot AI chat bot that is such a waste of time! What happened to good old fashioned customer service where you… Read more
got to speak to a human! I wanted to place a large order today, just a few hundred dollars, but large enough, but because of being unable to speak to someone and having to deal with an idiot AI on their chat, I've ordered with another company who I could actually ring and ask a question about what I wanted to order. I will never deal with Pet Circle again if they can't have humans interacting with customers instead of chat bots!
Hi nothappyjan04, Thank you for taking the time to… Read more
Recent reviews
When my pet food shop didn't stock the product my chickens liked anymore. I got it from here. Easy delivery to your door. Prices are comparative with the stock feed places. Show reply
I’ve had a great experience every time I’ve shopped here. The prices are really good, and the best part is how fast the delivery is! I hadn’t even got out of bed the next morning and my package was already at the door. So impressed! Show reply
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Hi Kym, Thank you for taking the time to share your… Read more