10,459 reviews
AI reviews summary
Pros
Cons
Verdict
Overall, consumer sentiment towards Pet Circle is overwhelmingly positive, driven by fast shipping, competitive pricing, and a convenient auto-delivery service that simplifies pet care management. While a small number of customers report frustrations with courier handling, delivery placement, or occasional transit delays, the majority of shoppers describe a reliable and efficient experience. The platform remains a popular choice for pet owners seeking value, an extensive product range, and dependable home delivery.
Always quick, I’m amazed at the turnaround times. Products are always available and much cheaper than anywhere else I’ve tried. I’ve even put in an order whilst overseas and it was delivered the next day for my cat sitter. Great service! Many thanks.
The cheapest on the market and they always do their best to compare prices. I have 3 dogs and repeat delivery set up is convenient and affordable. They also have great customer support available on live chat. I was expecting a delivery on Monday as we’re almost out of food and was delivered today, on a Saturday!
Been a customer for years but they recently knowingly sent a damaged cat litter bag to me. They clearly knew it was damaged because they poorly attempted to patch it up. The patch did not cover the hole and when I opened the postage box cat litter was everywhere. This came a few months after they another postage mishap. Will definitely think twice before buying from them again.
Reviews with attachments
Excellent service and very quick delivery, I have made sure for next time that I have delivery instructions. Also would be good if the delivery person took a photo so I knew where they left it. But all and all excellent. Dylan says thanks in his way:-) Show reply
I have used Pet Circle for a couple of years now. I buy food, flea treatments and accessories for my black cat, Shay. I use the ordering system. The system is easy to use, and it means you do not run out of food for your pet. You can easily amend your order content and delivery date if you need to. Pet Circle send you reminders when our order date… Read more · 2
is drawing close, so you can check your order and add to or delete as required. If you find that you can't manage to amend your order online, you can call the Pet Circle staff. They are ALWAYS happy to help customers sort out their orders. Pet Circle's prices are competitive, and importantly, the orders arrive as expected. I am very happy to recommend Pet Circle to all pet owners who want good quality products, competitive prices, reliable deliveries and excellent customer service.
Hi I purchased 2 bags of qld Rainforest blend for my Millipedes , that I am looking forwards to breeding as pets . I am pleased on how promptly they were delivered . I will be purchasing through them again Show 3 replies
Competitive price and fast delivery time. Fur baby always happy Show reply
I have 2 beautiful ragdoll cats and i have been buying toys for them for a long time, i have never received the top of the line quality products that i got from pet circle, was very surprised. With the way everything is today its great to see that there are still companies that sell very good quality products. Will be buying from them again !! Show reply
I loved this online store! It was easy to buy food for my cats, the product arrived in two days, well-packaged, and the price was very affordable. Highly recommended! Show 2 replies
The app experience was easy and flowy. The ordering & delivery service was extremely quick, and wonderful to receive so promptly. The delivery was also left exactly where I left a note to! Thank you! My kitten loves the Kitten Purina Wetfood and we were running low she get excited every morning to eat it! Show reply
Ordered on line easy to use and posted promptly. Great product Show reply
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Fast delivery, huge range of products and great deals. Their auto delivery feature is super convenient and they always email me before it gets delivered in case I need ti review the order. Show reply
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Huge selection and great prices. Dispatched extremely fast and delivered within a few days. Another thing I love about Pet Circe, you can get answers to questions if unsure which product may be best for your pet. They also match prices for identical items seen elsewhere. I did a big order, qualified for free delivery, right to my front door!. No having to go out in bad weather, carry to my car and then inside my house Show reply
Great prices and really fast shipping. Will definitely use again for more supplies!! Show reply
Fast delivery to SA and good communication via email. Reptile sand beat any price near my home. The ' rock / hides ' I brought , whilst looking good , they are made of some weird foam,( like that spray expandable foam you use in your wall ) not really liking that . However Misery, our Dragon was quite happy to stomp all over them with attitude ! Will definitely continue to buy from Pet Circle . Thanks all. Lisa Safiya Show 2 replies
Great service easy to order exceptional value and fast delivery Show reply
Always great service with the most affordable quality pet food around. My cats love it when they’re petcircle box arrives Show reply
Pet Circle is easy to use and the staff is most helpful when the website glitches. Deliveries are reliable and prices are competitive even with delivery costs. The choice is impressive, and allowed me to trial other pet products I would not have access otherwise since I don't live in a big city. Access to (prescribed) medicated food has given my… Read more · 1
old cat a new lease on life and he is back to being the demanding little tyrant with zoomies we love. For anyone busy, old, disabled, living far from pet stores, Pet Circle is the best pet food service I have found so far. It can deliver everything your pet needs sometimes cheaper than local shop and certainly than the vet. It's convenient and practical.
Latest follow-ups
Excellent range of products at good prices, especially if you set regular orders. These can be paused at any time. Ability to compare similar products, for ingredients, size and price, would be a big help. Show 2 replies
Follow-up · Next day delivery. Pausing is easy (once you find the right button) to set and reverse. I’ve never had to return anything. I have changed to another pet supplier who stocks more of the products my cat likes and is just up the road for personal shopping.
Nothing makes a smile more than when our babies open up their gifts from Pet Circle they get so excited and then they go through every single one of them. They are all very good toys and chew bones. Very fast delivery and will be back for more soon. Show reply
Follow-up · The chew bones are so good they last a very long time. The hammer is their favourite and the pliers. The delivery was excellent as always. The brands very so you have a large selection. Go online and see for yourself it’s great and the prices are very affordable.
Purchased a Satin chest guard for my horse which was delivered in exceptional quick time. Great brand Zilco, great quality. Show reply
Follow-up · The satin bib has been great for my old horse. Has stopped the rug from rubbing. Very happy with this product and would recommend. Easy to slide over the head and the sizing is perfect. Bucky is a cob in other fitting being a Stock horse, the bib has plenty of space for movement. Excellent product. Not noticeable under rug
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Positive reviews
I ordered some cat biscuits the other day, and two days later realised later realised I had to order some kitty litter as well. The very next day the full order arrived in the same delivery. Love the way you can easily change the auto delivery date via the app Great service. Show reply
I’ve been buying my cat’s food, kitty litter and toys from Pet Circle for over 4 years. It’s always a good experience, from navigating the website to prompt delivery. Show reply
I have a standing order for advance dog food, great service. They let me know when it’s due, so I have the money in the bank and it’s delivered within a couple of days. I am an older person without transport, thank you pet circle. Show reply
Negative reviews
I placed my order online at 1.45pm on Tuesday 28 July. The 3.5kg bag of food I ordered is worth almost $100.00. What happened to Pet Circle's "order by 2pm and receive it the next day?" It's all lies. Pet Circle used to always offer this delivery option and I was very happy with the rapid delivery. My order was received at 12 noon on… Read more
Saturday 1 August and I noticed it was dispatched from their warehouse in Eastern Creek, Sydney. They have a warehouse in Crestmead, Brisbane which is from where my previous deliveries have been dispatched.
I will now stop ordering from Pet Circle as this delivery time frame is unacceptable.
To be honest with you, I would rather pay a little extra now and collect my order from another pet food retailer.
I am really disappointed with Pet Circle. They used to be the cheapest place to shop online, but this is no longer the case. What use is a price match guarantee if I have to wait almost 5 days for delivery?
I emailed their customer service and received an answer which was of no help and appears to be from a virtual assistant.
I have had a bad experience in the past with Pet Circle. I have when following up on my order been lied too by the staff when speaking to them regarding the status of my order. However, inevitably the order did eventually arrive. They seem to have improved their delivery service a lot since the first incident, and I am much happier with my… Read more
purchases. Prices seem a little high for some products but most of all they are very competitive. I would recommend shopping with Pet Circle. Keep up the good work.
Hi Happy Customer, Thank you for taking the time to… Read more
It’s a [Content Removed] really I’m running out of food for my pets Placed an urgent order for next day delivery (deliberately buy more to qualify for next day delivery) Delivery didn’t come the next day. Msg them in app and they said my order is the standard delivery. I told them mine is a next day delivery as I meet the criteria but they… Read more
refused to acknowledge and even lied that my items are on the way but when I check my app it is still under the first step which is packing my order. Very pissed off with this co Cheap doesn’t mean it’s good
Hi Leona, We are truly sorry for the frustration… Read more
Recent reviews
Prices and products are good. Delivery is prompt but I wish the delivery driver would stop leaving deliveries outside in the public walkway, even when I am home. How hard is it to knock? Show 3 replies
Great experience! Fast delivery and well packed. I ordered cat litter and a 2 litter boxes, and everything arrived in perfect condition. Very happy with my purchase and would definitely order from them again! Show reply
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Hi Paws awhile, Thank you for taking the time to… Read more