The only place to purchase !
Easy to navigate website, highly recommend not only for the incredible quick free delivery but the prices can’t be beaten. There is no other pet store with a wider range or better price. Especially with science diet and bravecto. Thanks again PetCircle I’ll continue to recommend to everyone I know and will be back
Easy and convenient
We have only used this store once since getting our new puppy but so far we are very happy. There's a huge selection of everything, the prices are very good and shipment is fast. Can't fault it yet.
Quick great prices
Loved the ease of shopping prices were great for our chosen dog food and arrived really fast highly recommend this company for anyone who wants to have their pet food delivered so much easier than having to carry food home
The worst customer service ever
We bought on line $75 worth product that was supposed to be delivered within 2 days. It hasn't been delivered, so we called quite a few times only to find out that they didn't know what happened with our order. Still waiting for someone to call or email. The worst customer service. Once you paid for your item they couldn't care less. They don't do follow up although they can see in their system that the item was not delivered on time and is still in transit without explanation. Their communication with their courier company is questionable and they are clueless.
Don't use Pet Circle
Save time and your nerves.
Great Prices and fast delivery
Order placed Tuesday 4.52pm, arrived 2.32pm Wednesday, I have been purchasing from Pet Circle for a year or two now, have always found their prices the best, I saved $21 on my last purchase compared to one of the two major pet stores in Sydney, the other offers to beat any price by 10%, I wonder what the T&C's would be? like not if it is on special etc:>) and the hassle of emailing or calling in to the store.
Useful website, customer service is good. They have a lot of choices on the website and fast shipping. Wish they had after pay though. Will be using this website with all food purchases
The day after my auto delivery from Pet Circle arrived I had to make the sad decision to let my beautiful little man rest peacefully. I called Pet Circle and spoke with Elmer, he was really lovely and sympathetic. He talked me through the process for returning my order, it was simple and hassle free. There was a delay in the package being collected but all it took was an email to them and the next day it was gone.
I was not expecting to receive the full amount, I assumed courier costs would be deducted, but the full amount was credited.
I have been using Pet Circle for pet supplies for a number of years and never had an issue, I also recommend them to others as I am happy with the service and prices.
Thank you very much for all your assistance, kind words and condolences they are very much appreciated.
Used to be a decent company
I've been using Petcircle for many years buying many hundreds of dollars worth of goods. Their delivery was excellent, usually arrived within 3 days. I've now been waiting for an order for 10 days. Using their chat service is a joke. They demand details for security reasons. Umm its pet food, I gave them my order number and then when they diddle you around and you call them out the little darlings get all snotty and close the chat. Yes I was a little angry because on 3 separate occasions I'd been told it would be delivered that day. They dont actually call the courier company, just lie to you. They seem to forget the on line market is flooded with other companies, which is where I'll be headed from now on.
Shipping time not accurate and customer service not helpful.
The product was exactly what was advertised.
Ordered on Monday and was told delivery by Tuesday. Nothing arrived on Tuesday - contacted customer service who told me it would be Thursday or Friday.
Product arrived on Wednesday but the whole reason I ordered from petcircle was the stated delivery time.
Had an experience with delivery and it has been resolved very quickly and professionally.
There was a small issue about the delivery but offered a second delivery which arrived before my first order. Cara was very helpful and professional. I paid both orders and offered a discount of $20
Good Product at a good price
I received the Advocate product much quicker than anticipated and the cost of same was the best available, having researched other suppliers on the internet. Pleased with all aspects of my purchase.
Great prices and quick delivery
They have a good range of products at really competitive prices. Delivery was fast and free. Will definitely shop with them again next time we need pet supplies and love that they also support charities like “pets of the homeless” and donate to shelters too.
Hi, great service. Delivery arrived within 2 days. Much cheaper than a pet shop for dog food and flea treatments. I think I will always shop through Pet circle. Big savings
Going above and beyond
I have ordered from Pet Circle before and they have always been fast and efficient. When my cat died I asked if I could send back and be refunded for unopened food. They refunded me immediately and allowed me to donate the food instead. A few days later I received a sympathy card from them. This is a company that has shown empathy and amazing service. I am an advocate and will recommend them to friends and family. Thank you and I hope you continue to operate in this way.
Very touched - Sydney customer
Hassle free shopping and prompt delivery
After comparing the same product online at various stores, I found Pet Circle to be the cheapest. The order arrived promptly saving me having to travel to purchase the goods.
No package several weeks
Goods haven’t arrived though website states delivered 28 feb... sent to corporate mailroom where all packages are recorded!
Needlessto saynot a great experience.......realky dont think this is worth 30 words, just fix it
Delivery process is unorganised
Delivery guarantee of 2-3 days did not happen. Two weeks after my initial order the products and replacements products were still not delivered and there is no way to track it. In the end I just asked for a refund and funnily enough refunds take a further 2-5 days to process, what a waste of my time and energy
Fast & So easy!
I have been using pet circle for over a year and i will continue to do so. It's fast delivery to my front door, which is so great when it's a 15kg bag of dog food! And the price is always great
I'm waiting for my order almost 2 weeks now. I call them every day and every day they say that the parcel will be tomorrow.
My pet could die if I believed them
Delivery time frame is incorrect.
This is the second time I've ordered from Pet Circle and received my delivery a week after ordering. It was estimated to arrive on the 7th but arrived on the 12th, the tracking info still said 'Packed' this morning, not in transit or on it's way.
The product is great and the price is great but I suggest they change delivery services or they will lose a lot of customers.
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