Pet Circle

I would love to give a 5 star. Pet circle customer service is one of the best. Very accurate and very helpful. No complaints from me. I'm a long time customer and I will continue to purchase products off them .

Wide range of products, excellent value, next day free delivery. I had an item missing from my order, I emailed sales and received the item the same day, amazing service.

Ordered item on 14/9/2019. Supposedly sent from warehouse in Perth, I am in Perth. Tracking shows collected from pet circle perth warehouse 16/9/2019. No updated tracking. Item never arrived. Phoned couriers please, they can’t find the item, still supposedly investigating after 2 days. Phoned Pet Circle, they never got back to me after saying they would and look into it. Phoned pet circle again, told they don’t have any updates. Asked to speak to supervisor or manager, told all in a meeting, Refuse to come out of meeting all the team leaders and managers to assist. Asked that a replacement be brought to my home today from the Perth warehouse. Told this is not their protocol. I have a very elderly, unwell dog who needs this product. No one cares. Phoned Paypal, got someone in the USA who said Pet Circle now have 11 days to respond before Paypal will issue a refund. I’ve told them them I need the item now for my dog. No one gives a stuff. I will have to go down to the shop after major surgery to buy a replacement item and wait a couple of weeks for a refund. Do NOT buy from pet circle, they will take your money, not deliver your item and couldn’t care less. Dishonest, bad company.

Delighted with the substantial savings on an essential pet health product. It was easy to place my order and delivery was prompt and free. Pet Circle will be my first choice when more is needed.

I placed an order 12 days ago and still have not received it. My partner and I are extremely disappointed. We have been in contact with Pet Circle for the past 10 days and they can't even give clear answers as to why our order is late. Apparently the courier could not find our address (which has never happened before) and now it has been shipped back to the depot but they couldn't get the couriers to come out again...

This company is a joke. You are better off ordering from somewhere else even if it a few dollars more. Pet Circle is not worth your time or the headache.

Jordan the customer service representative was very helpful once assuring me with placing my order.

Top notch service from him - first time buyer and will be back again for sure.

The product had the best price that I could find and it was delivered promptly. Faultless transaction. I would not hesitate to purchase from them again and have already recommended them to friends.

2 weeks after I placed my order I am still waiting for it. 7 phone calls later & requests for call back & I am still waiting to hear from someone.
Finally today after the 7th call I am told the courier has lost it. I now am 2 days from my dog having surgery & am left without the products I needed for his post surgery care.
Disgusted with this company

Previous purchase had no problems with auto delivery. I added an extra item to my order, waited 3 days in which I had to contact them to advise an item was out of stock from my order. I needed to purchase food elsewhere while I wait for it to arrive. Was told the backordered item would arrive in a week. Still didn't happen. Had to contact them again, this time they refunded me but only part of the item was refunded as it came with a bonus but they ended up charging me for, as I never received the item. I never wanted the bonus item. Not happy looking elsewhere to make future dog food purchase.

I have been a happy Pet Circle shopper for a long time. Always reliable & good pricing.Everything is well packed and delivery is prompt. Lots of products to choose from. Reliable brands.

I ordered 7 days ago, thinking I should receive within 2 business days. Waiting and waiting. I contacted PetCircle today just to tell me they haven’t got two items I ordered in stock after all even though I’ve been able to order and pay for them and that’s why they didn’t send my dog food even though that was in stock.... in the meantime I’ve had to buy other dry food locally. Not one email and I had to contact them to find out what’s happening.

I have been a customer for years. Have had some payment/ delivery/ confirmation issues in the past but continued to purchase anyway. However today my father purchased and as a new customer should have been entitled to first order discount. But as I had previously used their delivery address on an old order they would not honour the promotion but had charged the credit card.

Will be looking for a new retailer and wouldn't recommend.

I was looking for a disinfecting agent to prepare for a new puppy. I ordered on the 27th and Pet Circle indicated delivery would be by the 30th Sep. The order did not arrive until the 5th of October even though it apparently left their warehouse on the 27th. I would not have ordered from them if the delivery was going to be that slow, they may indicate the couriers at fault but don't indicate a fast delivery time if it can't be achieved. They also indicated that they had a warehouse in Perth but the product came from NSW. I would have tried for somewhere more local if the information from Pet Circle was more truthful. I normally don't mind delivery of online purchases being a little extended but this had a serious amount of urgency to it. Nothing wrong with the product just the information on the delivery time.

My husband ordered food as a new customer refused to honour 25% discount and did not send food , didn’t know dogs ran out of food and had to eat weetbix as was to late to go to pet store , do not buy from them horrible customer service

Used a voucher they supplied which states new customer, no order confirmation even though funds are taken from you credit card. They email and claim an error has occurred and want extra payment which is a form of Bait & Switch. They claim the voucher is a one time use for delivery address which is not stated on the voucher. I have decided to use a more reputable supplier for my pets needs. Update to your reply: Lily... you already discussed and disallowed. Being caught in a public forum is not a good look. See your customers walk away not good either

September 13th 2019 Update: Deceptive discount coupons, then try to overcharge after order is complete.

Deceptive discount coupons, your website link petcircle.com.au/puppy7 does not say anywhere that it is one per household. Conveniently you mention it on your website FAQ, but not where you process an order?? you said it is in the terms and again not mentioned there either?? Sorry that is very deceptive.

Already discussed with you Lily over the phone and you said NO discussion, and disallowed, sorry to say you have been caught out in public. https://www.productreview.com.au/reviews/ec10a88e-7d0d-46a6-8df2-5653dce9f9e8

your reply...
"I would be happy to discuss this further if you would like to send me an email to sales@petcircle.com.au with the subject line Attn: Lily along with your order number or just post your order number here on Product Review and I'll be happy to take a look and contact you directly." Kind regards, Lily

I put in an order last week for some pet food after hearing about their great prices. But I didn't recieve a confirmation email and now it's been over a week and I still haven't recieved my order or even an email back regarding the issue. I have had to buy my pet food from the shops twice in that time so at this point I've spent even more than I thought I'd be saving

I ordered about $100 worth of items for my new cats and got it shipped to my work. Unfortunately there was a mix up and the couriers delivered it to the wrong place and I was without the food and i'd paid quite a bit!
I called Pet Circle and spoke with Jade who quickly sorted out a re-delivery for me free of charge. I got it shipped to my house and it arrived quickly. I now have two very happy cats :)

They have an extensive range of Good quality products. From ordering online to receiving at home orders are always Delivered quickly. Cheapest online by far with easy to navigate website

The website is easy to use and my choices and dates for delivery are clear and flexible. Prices are the best and not having to drive to different places for my fussy pets is a real bonus.

Have used Pet Circle a number of times without issue.
Made an order on 3 Sep, advised deliver to be 5 Sept. Days passed and we are now at 10 Sept with no delivery. Called company to find I was dealing with a call centre in Manila. No joy there- advised I would get call back or email-nothing. Another contact with online chat today revealed that some items are out of stock- why was I not advised via email provided?? This is not transparent, or good customer service, especially as full amount deducted from credit card, and NO delivery date could be advised.
Would not use again, am without $177, and the products and have no idea when, or if, they will arrive.
Plenty of other companies who don't use overseas call centres, and can provide reliable service