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Keep an eye on the orders
Ordered 2 Wag Dog Treats Kangaroo Teeth Cleanser Bone 2 pack, a shampoo and a few other stuff.
Due to the current covid related delays, the delivery came after 4 weeks by which time i had forgotten what all i had ordered.
Found 1 bully stick in the box and i thot maybe thats what i ordered.
Went back yday to reorder a few items and realised they had just put in a bully stick instead of the 2 kangaroo teeth costin $20.
Spoke to customer service and all they said was human error, sorry. And v r sending u a new 1.
Keep ur eye on the actual invoice. What a rip off.
Never going back.
You never get your products
Twice I ordered and had such a terrible time trying to get my products. They use a really really cheap delivery service. The delivery driver didn't call my apartment the first time and left my products out on the street on a main road for anyone to take. I was lucky a neighbour from my apartment block of 100 called me to tell me. The second time, again, the cheap delivery service never called my apartment and my cat ran out of food. They eventually delivered it to the 7 eleven. So I went there and couldn't open the parcel locker because I never...even got the code to open the locker. I had to call the delivery service myself because pet circle said they couldn't help me anymore, it was 'out of their hands' and after being on hold for 20 minutes said there was no code and I never could open the locker to get my cat food. My cat is on a special diet and he can't eat normal food so because I ran out of food he had to eat cheap food from the supermarket and vomited for three days. This is the worst pet food company in existence. And I used them twice and was thoroughly disappointed! :(
- Verified customer
Price Guarantee is a joke
Gave clear evidence of a lower price elsewhere the day after ordering. Essentially told that unless it it online and they can add the product to a cart then it’s not valid.
Customer service rep’s attitude was exceptionally poor, rude in fact. Will be sourcing my pet products elsewhere with a more concrete and reputable ‘guarantee’. Do yourself a favour and do the same.
like the service
great communication and fast delivery. fair price. dont like the Automatic ordering (re-order) ,I was caught twice and that create me trouble to cancel it. it even was delivered to me and i was charged. this system is wrong and should be cancelled.
Good service, except for...
The price, quality and condition of the carob buttons I bought were good. Delivery was slow but no doubt that was due to the Covid-19 pandemic.
However, I nearly got caught again by the confusing checkout. I tried hard NOT to set up automatic ordering but it happened again anyway. Once I contacted Pet Circle it was rectified but checkout definitely needs rewriting.
Very poor experience!
Very bad experience - will never purchase from again. Have not received items and instead have received lies and contradicting information about how/why the order couldn’t be fulfilled. I understand issues happen, yet there was no phone number to call to resolve quickly and questions posed in email responses (from staff) yet the complete opposite was actioned. Have spent nearly two weeks attempting to resolve. Do not enjoy leaving negative reviews yet I am very, very disappointed with this level of service. Not worth the discounted prices in the slightest - you pay for it in customer service!
Fraud on my card and cannot cancel auto delivery online
I set up auto delivery which involeso Petcircle storing my card details. Shortly after I have had fraud on my card and the bank says Petcircle is not unknown for this. I then tried to cancel my auto delivery on-line, no obvious way, so I have to contact a customer service operator. Very concerning.
Really Poor Service - No Delivery
I have used Pet Circle 3 times and each time there have been issues. The first time it was great but I was automatically registered for auto-delivery every 4 weeks (their website is very unclear as a first time user). When I discovered this I sent an email to cancel the 'scheduled' delivery. Second delivery, very slow to arrive. Third delivery - I am still waiting. Ordered on 26/6 and today is 2/7 - and I am in inner Sydney, so no excuses for out of the region. I received two email notifications that the goods would be delivered on 30/6 a...nd then the 1/7 and nothing. Yesterday I contacted them - only available via chat - and was told it would be delivered same day and I could contact the courier company to chase it down. So much for customer service, and it didn't arrive. his morning I have been on chat "hold' for 6 minutes as they are extremely busy. So today, I will be buying my dog food from Pet Barn - at least they understand customer service. Not sure if Pet Circle is overwhelmed but with no call centre to contact and no accountability I would not recommend them to anyone - look for competitors to ensure you don't waste your time.
- Verified customer
My item never came despite numerouse emails total scamm
i orderd $100 worth of cat food and it never came everyday i have contacted pet circle and they keep saying it is with the courier amd will be deliverd at 6pm nothing has ever came total scam same old auto mated messages totally discracefull and a big joke another online scam company will never do future business with them again big scam
Petcircle has always been prompt with delivery, great prices, great products, great customer service not to mention quick return emails. Staff are always exremely accomadating. Thankyou so very, very much.
The reviewer stated that an incentive was offered for this review
Dog Dry Biscuits
Excellent service from the minute you place the order to the arrival of the products. 100% would recommend anybody with animals to use Pet Circle. Even placing an order over the telephone is outstanding. Look into placing an order for your animals soon.
Questions & Answers
The latest advert June 2020 Where did the cat come from. I had one exactly the same looking for a breeder
Pet C.Pet Circle
Unfortunately, we are unable to provide that information to you for privacy and security purposes.
So sorry for any inconvenience.
Why are you incapable of delivering within the time frames you list on your website?
Why are all your responses copy pasted non answers?
Why is your suggestion to "resolve" any issue to ultimately waste more of the customers time and run around the actual problem rather than address it?
Pet C.Pet Circle
Thank you for taking the time to write to us.
We are sorry to hear you have not had a great experience with us, we can definitely look into this issue for you.
Please do send an email through to firstname.lastname@example.org "ATTN: Jade" along with your Product Review user name so that we may speak directly.
On 20 April 2020, I paid $62.85 for 5 kg packs of GOLDEN COB Finch Mix, 5KG. However, I have not received them, any email nor any tracking. These packets are now showing as being for less at $18.39 each. A week ago, I notified Pet Circle of this missing order but have not received any response. I am again requesting someone at Pet Circle to look into this for me. My card account for this transaction was emailed. Previous requests references are Untitled tickets 1481848, 1481850, 1481852. Thank you for your anticipated response.
Pet C.Pet Circle
Thank you for sending us this message, and my apologies for any confusion or frustration caused regarding this issue.
I can see our team sent you through an email regarding this however I apologise if you are tey to see our response, I will be sure to send this again for you as I can help you directly this way. Please do also check your junk and spam folders in case the reply has gone into those folders.
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