PetStock

Been buying pet food from here, good store and cheap prices!

I always take my dog Flynn to Carrum Downs Petstock for grooming. He is a huge 60kg Maremma x Golden Retriever so it is a massive job. The ladies there are very friendly and caring and do an amazing job.

I ordered online (with repeat delivery option) even though the local store is very close, due to the fact I can't drive after surgery. It has been 5 days and my order is still being "processed" and is not even in transit. I have other items I receive from another pet product provider in another state that got their items delivered quicker. Very disappointed.
***received my order after waiting 11 days....only have 15 cans ordered and paid for, not 20.

I ordered an online product total cost of $42.00 dollars
Free shipping to my residence, the service was not concluded because first of in their web site is a lot of misleading information, second, the store which has my things ready didn't push my shopping products to the delivery company, I've only had stress what supposed to be an easy order became a night mare nevermore again!

Set up an Autoship.

First delivery not sent. Weeks overdue. Had to email someone to get anything done.

Second delivery not sent.

Emailed multiple times, multiple addresses, live chat. No response to emails/first live chat.

Website is unresponsive, slow to load, can't tell if orders have been submitted.
...

4th time now, Birdzone food order. Expired...
This latest one is by far the worst, over 12months out of date. The other is just on 12 months. Previous other ones were 3-4 months out. Honestly isn't anyone checking labels before sending?

My local Petstock has never ordered enough raw kangaroo mince or 10pk Pig ears, which by the way are $10 more per packet than another provider Bestfriends.com.au. The roo mince I know get from a local, family run, friendly, well stocked place in my suburb (with discount I might add). Every time I am in store at Petstock - I am disappointed. You have lost me as a customer for ever.

Had a standing autoship for cat litter at $48.46. They charged me 26 times, that's $1,285.96. It took me contacting them to have the payments reversed.
They were all apologetic blaming their system glitch, but took weeks to reverse the payments. Told me they would send an order 'free of charge' but due to the delay in reimbursing me my money, it didn't feel free. Finally, when the money was reimbursed I insisted they disable my autoship and erase all my credit card details from their system so this wouldn't happen again, to which they assured m...

I placed an order for cat food 13 days ago and its still not here. When I called them a few days later they said its still at warehouse then a week later they said there was a mistake and my order never went though, the customer service person PROMISED I will get an email with tracking number that day and she put it on priority order, that never happened. 6 days later and I am still waiting on my order. If I knew how terrible the logistics are I would've went and bought dry food at another store myself. They can't even own up to their mistakes. Not many people drive cars and can carry 4kgs of food or wait weeks for it so their poor cat has to eat crappy supermarket food in the mean time

Petstock was an amazing store...I've been a customer for over 12 years but will have to find another stockist after months and months of frustrating experiences ordering online. The website is so overly 'busy' with animated features that it's like trying to play pin the tail on the donkey to select what you're looking for, or to even manage to go through the check out. The checkout page is animated too, and doesn't scroll down so I have to hope and pray that clicking on the thin blue strip that's all I can see is probably the 'check out' icon. ...

Lexi & Me canvas dog kennel, via Catch of the Day.
Don't bother, a mechanic could not assemble as directed.
Tension on the back rod when put into the sleeve, unable to line up to the holes, leaving the back canvas slack.
Message sent to PETstock,No response to date

ive made multiple calls and chats over live chats have two orders with invalid tracking numbers never return calls or help ive spent may days and hours chasing them up its affecting my well being only care about the money

The new update to the website has broken auto shipment emails. They don't warn you any more that they're going to remove money from your account - you'll just suddenly receive a charge to your credit card and an email notice of delivery a few days later. I've checked junk email and sent customer service screenshots of the emails I used to receive and the lack of emails I receive now. Customer service have assured me they do send these warning emails and it must be my mistake.

I cancelled my order as I found a better price somewhere else. They...

Hills prescription cat food ordered and payed for, confirmation and receipt sent, order is on it's way complete with tracking number. Five days later a message, out of stock. Refund sent... All saved on email. I will not be dealing with this company again, ever !!!

Ordered dog food over a Month ago! rang today waited 35minutes to talk to so called customer service!!
the order was sent 2 weeks ago it's AUS post's fault apparently. We ordered same product from a Sydney company, order came in 3 days, Ordered again and again i arrived in 3 day ;-)
I WILL NEVER SHOP HERE AGAIN Bye Bye PetStock