8,393 reviews
Grooming staff are excellent, dogs always come out looking and smelling fresh. Groomers follow our requests and do not trim to low off the coat as I have had with previous grooming company competitor. Both dogs love going to getting their grooming done by the grooming staff at Pet Stock Joondalup. Show reply
I have been going to the mumopara store for many years and taken my dogs for fittings.The staff always take time and are so friendly towards myself and my dogs this is each and every one of the staff. Show details · 1
Pet stock in Torquay groom our Golden Retriever, Elke. More specifically, Kylyn is her groomer. We have tried a number of local dog groomers and have found Kylyn to suit Elke best. Elke is quite timid and can get nervous with other people handling her but Kylyn is fabulous and she listens and works to our instructions. Elke always comes out… Read more
looking gorgeous and relaxed when we pick her up. We have taken her here a few times now and will continue to return.
Reviews with attachments
Considering my 4 mth old puppy is a very fussy eater and I buy so many different packets of treats but she doesn’t show interest in 90% of what I buy. So…..when I decided to buy a packet of a new puppy treat, (my puppy was offered a complimentary sample at the counter), the Staff member Lyric, knew they had just received several pallets of stock… Read more · 1
and went out of his way to search for the chance the product was in their stock room ! He found it ! Thank you Lyric!
It’s always a pleasure to shop in Petstock store in South Geelong. The staff are incredibly friendly, knowledgeable and understanding of my little Moodle’s needs. Store staff member Georgia has consistently helped to assist with dietary needs , new products and suitable feeding requirements. Something which has proven challenging over the past 4… Read more · 2
years. I highly recommend Petstock to anyone looking for great customer service and care . Petstock has become part of our fur babies family.
I am a regular customer of Petstock Oxley. The store is always clean, tidy, well stocked with a great variety of items, and the staff are always friendly and helpful. Show reply
Excellent groomers and they did a wonder job on my dog. Plus very friendly and knowledgeable Show reply
Love the online autoship service. Easy to use. Able to add other products adhoc. Delivery and comms are excellent. Show reply
Fantastic discounts and friendly, helpful staff who show a real i merest & concern in the welfare of your pet/s Show reply
Heather spent a good amount of time answering my queries regarding Muldoon's grooming. She is a star! Show details · 1
Super fast delivery. Cats were nearly out of specialty food but delivery arrived well before need d. Show reply
Great customer service, product knowledge from the ladies in Bairnsdale. Always have what I need for the fur babies Show details · 1
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Very helpful n friendly staff member, fitted Bailey our Cavoodle with the right size harness , we walked out off the store also with a matching collar n lead n of course a squeaky duck n chew stick Show details · 1
The team of groomers at Petstock Rockingham are fantastic. Kayla and her team always manage to put our little boy at ease even though he is a very nervous individual. Show details · 1
Hanna was fantastic she made my puppy look spectacular the service was great recommend there grooming services Show reply
The Groomers at Petstock Hollywood store are amazing. Any anxious dog owners bring them here, they will be treated as the groomers own. Especially Zelda who our puppy adores. Show reply
Very happy with our groom, we have been coming to Petstock Mount Annan for a while now Molly always looks amazing and the staff are very caring thank you ladies and see you next time. Show details · 1
Great service, staff are really knowledgeable and always very helpful. Show details · 1
Latest follow-ups
lovely store great selection Easy to navigate in store great staff Show details · 1
Follow-up · Prices good dog biscuits parking very easy
Good range of products.Goodprices.Great staff.Very helpful.Always happy with everything about the store and the staff Show details · 1
Follow-up · Staff were helpful.Asked if I needed help finding the items I needed.Purchased Passwell Crumbles and bag of 5kg birdseed.My bird always loves what I get for him there.Good value.Good range of stock.Glad they still sell bird items.Easy to find what I needed.
Order several products, some with multiple pouches which was delivered but one of the pouches was absent. I took photo sent email stating item was absent. I received email stating I had been refunded $1 for the absent item but the item actually cost me $1.88. Will not be shopping at PetStock again Show 2 replies
Follow-up · Have ordered from them since & it has been very good experience
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In-depth reviews
Petstock Vet Essendon used to be good but emails dated 4/4/26 and 8/4/26 have not been responded to even with an escalation to the Practice Manager. Lodged a complaint to support on the 8/4/26 and the unhelpful response dated 10/4/26 was that one email was in the junk folder and the other email (which email??) will be responded to shortly but as… Read more
at 18/4/26, no response received. Also support have closed off the case 10/4/26 without any further action. This customer service or complete lack of customer service, is not what customers should have to experience. I incorrectly stated the emails went to essendon@petstock.com.au which may have caused the issue but I hope their direct customer service with pets is not also, non existent.
Update 21/4/26 I have now verified all emails went to essendon@petstockvet.com.au which is the CORRECT email address. Now seems Petstock support 'dropped the ball' and provided miscommunication making the issues worse. Thankfully, the Practice manager (not sure if I am permitted to provide her name) has resolved everything and I will be changing my review from 1 star to 3 stars thanks to her.
I was looking for a particular product that I saw online but couldn't find it, when I mentioned it to the guy he said oh yes and took me straight to it, seriously my fault as I didn't look far enough but if he hadn't asked, I would have walked out of that shop in Jandakot and gone elsewhere. Customer interaction and service is a major contact,… Read more · 1
without it we would go elsewhere and price match and you would loose the sale. To be honest at nearly closing time both the young man and young lady were so welcoming and helpful and I felt that with their interactions that the store would be open for at least another 3 hours, NO nearly half an hour, I also work in retails and it was so very refreshing to find someone so very helpful. Please make sure that the 2 x staff members at Jandakot store on 10/12/25 , he helped me with the products that I wanted and she was so lovingly attending to the adoption boy that was in their store. I cannot find a name on the receipt but it was at 5.35pm on 10/12/25, from the bottom of my heart thank you both so very much.
Click & Collect, when the product is available at the store, is very easy and seamless. I wish I could do it with all my orders (including Autodeliver) 'cos I find waiting at home for the courier (to avoid my delivery getting stolen) is a stressful pain in the butt! But more often than not the things I want are not available at my local store to… Read more · 1
Click & Collect and it's also more expensive than Autodeliver. This particular item was an exception price wise as it was part of an unexpected after dark cat sale. First time I've ever seen Prescription Diet foods included, which I was very pleasantly surprised by!! More of that please!!!
Also got amazing online customer service and satisfaction for a part of the after dark sale online ordering that didn't go to plan, which then worked out to be a fantastic deal purchasing another flavour variety of prescription food! And I earned base Everyday Rewards points across the board plus the part 1 offer (5x points) on the first order which unlocked part 2 offer (1000 bonus points) which I got on the second order!! Prescription food is expensive so all these little wins really help!
Recent reviews
Helpful staff, very friendly, that want you to have the products your looking for not just make a sale. Good priced, convenient location, clean shop, I can just go on and on. Show reply
Took my spoodle to Petstock Panorma for a groom - he was quite matted and had some dodgy hair cuts previously. They explained the procedures, discussed pricing, went through different length options and were extremely warm and welcoming. My dog came home looking fabulous And he was happy!. Will be going back Show details · 1
I have a cat with allergies and the sales person was wonderful, she was patient and very knowledgeable about my situation and helped me to get the right food for my cat. She even asked if I wanted help to get it to the car. Very professional and friendly. Show details · 1
First time I had been in this store. They have a really good selection of dog toys, treats, food etc. Very tidy well laid out store. The staff member serving me was very friendly. They had my doggies exact brand and type of food and at a good price. Will be a regular customer. Show details · 1
Our dog is very difficult to groom. we sent her here for a groom and although not completely clipped, we were very happy with the results and how much they were able to achieve with her. Show details · 1
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Hi David, Thanks for taking the time to leave us a… Read more (+1 reply)