8,701 reviews
AI reviews summary
Petstock consistently receives high praise for its exceptional customer service and the deep product knowledge of its staff. Customers frequently highlight the welcoming atmosphere of the stores and the professional quality of the grooming services, which are noted for being both gentle with anxious pets and reasonably priced.
Pros
- Exceptional Staff Expertise: Staff are frequently described as knowledgeable and helpful, providing specific advice on pet nutrition, fittings for harnesses, and specialized care for various animals including fish and horses.
- High-Quality Grooming Services: The grooming salons are highly regarded for their professional results, clear communication regarding pricing and procedures, and their ability to handle nervous or elderly pets with patience and care.
- Convenient Shopping Options: Users appreciate the efficiency of the "autoship" subscription service, prompt same-day delivery options, and the seamless nature of the click-and-collect process.
- Customer-Centric Perks: Multiple reviews highlight the value of the Woolworths Everyday Rewards partnership, competitive price-matching policies, and the "shelf-to-boot" service where staff carry heavy items to customers' cars.
Cons
- Limited Niche Variety: Some feedback indicates a restricted selection in specific categories, such as aquarium decorations, fish tank filters, cat collars, and flea powders.
- Stock Inconsistencies: While core products are generally available, there are occasional reports of specific treats being out of stock or items being placed in incorrect locations on shelves.
- Communication Delays: A significant recurring issue was noted regarding a lack of responsiveness to emails at specific veterinary locations, though these were eventually resolved by management.
- Store Maintenance: Minor complaints were made regarding the cleanliness of DIY dog wash areas and stock pallets obstructing aisles in some locations.
Verdict
Petstock is a highly recommended destination for pet owners seeking a combination of expert advice and comprehensive services like grooming and puppy school. While some niche product ranges could be expanded, the brand's commitment to competitive pricing and superior in-store assistance makes it a top-tier choice in the pet retail sector.
Fantastic knowledgeable staff Genuinely friendly and helpful Store is always clean, well laid out and easy to navigate. Competitive pricing, which is great with the high cost of living these days. It's a pleasure to shop here. Show details
We had a great experience with the Hoppers Crossing store staff when enquiring about pet transfer of ownership. They went above and beyond the call of duty in assisting us. Show details
My Spike went in hairy scary and came out looking like a pup again. Groomers did a great job. He wasn’t anxious when I picked him up like he had been while at other groomers. Show reply
Reviews with attachments
Our rescue dog Bella needed her nails clipped. But she is very scared and aggressive to other dogs so they cleared out the grooming area and put the dogs in a little room next door while they clipped them. She was so brave even though she could hear a little dog barking next door. The service Petstock Carrum Downs provided was above and beyond… Read more · 2
expectations. Its hard as we don't know why she is like this with other dogs. We know nothing about her other than it appears her deceased owner loved her and taught her manners. The girls treated her like their own dog. You can see from her photo she is even smiling.
Went in there to prep for the arrival of Tanya (my new fighting fish). Was promptly assisted by a really helpful team member. She was knowledgeable and able to give tips and advice on all the things I was worried about as a new fish owner. She was able to make it such a fun experience! Show reply
Within the hour delivery was an unexpected surprise and a very happy puppy. Show reply
Puppy school for a 16 week old puppy was great. She learnt some basics and a lot of valuable information was gained. Show reply
Excellent service, product knowledge and pricing. The Petstock Foundation is amazing and so helpful in the rescue industry. Thank you for supporting us! Show details · 1
Was greeted by friendly helpful staff who went out of their way to assist me. I was happy I was able to purchase the product I needed which was Malaseb. Show reply
Excellent staff and my CAT who got his nails trimmed only took about 5 minutes and he definitely wasn't stressed. Highly recommend Ariel. Show details · 1
MY FAMILY Red ID Tag selections were plenty & I found the style & colour I wanted & the assistant helped me with the engraving machine. Show details · 2
Big store, huge product range clean and the staff were pleasant and knew there product's and Mr fussy socks ate his food yea. Show details · 1
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A great grooming experience for our anxious dog who is not easy to groom. He looks great! Show details · 1
Amazing range of stock and the loveliest store assistants helped me. Thoroughly impressed :) Show details · 1
I booked my 15 month old Labradoodle for a full groom at Craigieburn PetStock the service was outstanding the grooming team were very friendly and kind. The grooming was exactly what l requested and my experience was positive would give a 10 stars. I have attached before and after photos of my boy Cloud. Show reply
I went to the Smithfield Petstock store this past week to purchase a pet health product which was discounted. I had phoned ahead because I live in a rural area and could only get there on a specific day. When I arrived the staff member talked me through all the other brand options and I was surprised at the difference in cost. I asked several… Read more
questions so that I was well-informed and ended up choosing a different product which I felt suited my dog better than what I had been purchasing for six years. Knowledge is everything in our world right now !
Staff were welcoming and helpful and knowledgeable about current pet events in our town (Bendigo). Show details
I brought a dog bed and toys and my puppy loves them. Great quality. Show reply
Latest follow-ups
I rang because the product was not available at my nearest store. I was busy running errands and managed to get the product set aside for collection within the hour. I was attended promptly by a staff member who also checked that my Everyday Rewards card was linked to the purchase. In and out in no time on a busy day. Show details · 1
Follow-up · The staff were attentive and courteous. The product was in stock because I did a Click and Collect. It was just 4 small packets so I took them myself to the car.
Great staff and products, my bunnies love the Meadow Loops Show details · 1
Follow-up · The staff are friendly and super helpful, their products are fully stocked and easy to find, it’s always an enjoyable shopping experience and one of my favourite places.
This was my first visit to Petstock and I was impressed. They had some good specials and a good variety of stock Show details · 1
Follow-up · Staff were very helpful. Parking not a problem. Prices are consistent with other retailers however specials give some good deals
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In-depth reviews
Petstock Vet Essendon used to be good but emails dated 4/4/26 and 8/4/26 have not been responded to even with an escalation to the Practice Manager. Lodged a complaint to support on the 8/4/26 and the unhelpful response dated 10/4/26 was that one email was in the junk folder and the other email (which email??) will be responded to shortly but as… Read more
at 18/4/26, no response received. Also support have closed off the case 10/4/26 without any further action. This customer service or complete lack of customer service, is not what customers should have to experience. I incorrectly stated the emails went to essendon@petstock.com.au which may have caused the issue but I hope their direct customer service with pets is not also, non existent.
Update 21/4/26 I have now verified all emails went to essendon@petstockvet.com.au which is the CORRECT email address. Now seems Petstock support 'dropped the ball' and provided miscommunication making the issues worse. Thankfully, the Practice manager (not sure if I am permitted to provide her name) has resolved everything and I will be changing my review from 1 star to 3 stars thanks to her.
I was looking for a particular product that I saw online but couldn't find it, when I mentioned it to the guy he said oh yes and took me straight to it, seriously my fault as I didn't look far enough but if he hadn't asked, I would have walked out of that shop in Jandakot and gone elsewhere. Customer interaction and service is a major contact,… Read more · 1
without it we would go elsewhere and price match and you would loose the sale. To be honest at nearly closing time both the young man and young lady were so welcoming and helpful and I felt that with their interactions that the store would be open for at least another 3 hours, NO nearly half an hour, I also work in retails and it was so very refreshing to find someone so very helpful. Please make sure that the 2 x staff members at Jandakot store on 10/12/25 , he helped me with the products that I wanted and she was so lovingly attending to the adoption boy that was in their store. I cannot find a name on the receipt but it was at 5.35pm on 10/12/25, from the bottom of my heart thank you both so very much.
Click & Collect, when the product is available at the store, is very easy and seamless. I wish I could do it with all my orders (including Autodeliver) 'cos I find waiting at home for the courier (to avoid my delivery getting stolen) is a stressful pain in the butt! But more often than not the things I want are not available at my local store to… Read more · 1
Click & Collect and it's also more expensive than Autodeliver. This particular item was an exception price wise as it was part of an unexpected after dark cat sale. First time I've ever seen Prescription Diet foods included, which I was very pleasantly surprised by!! More of that please!!!
Also got amazing online customer service and satisfaction for a part of the after dark sale online ordering that didn't go to plan, which then worked out to be a fantastic deal purchasing another flavour variety of prescription food! And I earned base Everyday Rewards points across the board plus the part 1 offer (5x points) on the first order which unlocked part 2 offer (1000 bonus points) which I got on the second order!! Prescription food is expensive so all these little wins really help!
Recent reviews
One of our dogs, Grace, has always been really nervous and scared when it comes to grooming because of previous bad experiences with other groomers. We let the team know from our very first visit, and they've always been so patient and gentle with her. They never force her and always take their time to make sure she's comfortable. Both Grace and… Read more · 1
Darcy always come home looking amazing, and you can tell they've been well looked after throughout the whole grooming process.
Indy at Wallaroo Petstock puppy school was extremely effective at addressing our needs and providing solutions to our challenges in an adaptable and person-centered manner. Thank you, Indy. Show details · 1
Petstock Engadine has friendly knowledgeable staff who remember my dog by name. I have been going there since she was a puppy. The prices are competitive and there are often good specials. I recently purchased a couple of new toys because they were 30% off. The store is always well stocked. Show details · 1
I have been a client of Petstock for many years. The online and physical stores have always met my expectations given the variety of stock regarding pet food and litter. Their physical store on High Street in Preston is complete with food, toys, furniture and accesories. The staff are very friendly and knowledgeable. Top marks! Show reply
We had an excellent experience at PETstock. The veterinary team was professional, caring and thorough, and the customer service staff were friendly, helpful and attentive throughout our visit. Everyone made us feel welcome and took great care of our pet. We truly appreciated the outstanding service and would highly recommend PETstock. Show reply
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Hi David, Thanks for taking the time to leave us a… Read more (+1 reply)