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- 2 reviews
- 1 like
Been buying pet food from here, good store and cheap prices!
- Product Quality
- Customer Service
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- 2 reviews
- 1 like
I always take my dog Flynn to Carrum Downs Petstock for grooming. He is a huge 60kg Maremma x Golden Retriever so it is a massive job. The ladies there are very friendly and caring and do an amazing job.
- Incentivised Review No
Hi Kaz,
What a great review, thank you!...
Read more We're pleased to hear Flynn's groom went well! He is very cute! :) Have a great day, the PETstock Team.- 9 reviews
- 2 likes
I ordered online (with repeat delivery option) even though the local store is very close, due to the fact I can't drive after surgery. It has been 5 days and my order is still being "processed" and is not even in transit. I have other items I receive from another pet product provider in another state that got their items delivered quicker. Very disappointed.
***received my order after waiting 11 days....only have 15 cans ordered and paid for, not 20.
- Shipping
- Incentivised Review No
- Return Claim MadeNo
Hi Kelly,
Thank you for taking the time to leave us a review....
Read more We are disappointed to hear your order is yet to be dispatched. Online orders are dispatched from our warehouses, not local stores. Please email our friendly Customer Experience Team at customerservice@petstock.com.au with the title "PETstock Review Feedback" and include your best contact details and order number. From there, we will have one of our team get in touch to resolve this for you as soon as possible! Thanks, The PETstock Team.It has been 11 days now and I am still waiting for my order. Regretting asking for a repeat delivery because they clearly won't come on time.
Hi Kelly,
Thanks for reaching back out - ...
Read more For assistance, please email our customer care team. Thanks, the PETstock team.- 2 reviews
I ordered an online product total cost of $42.00 dollars
Free shipping to my residence, the service was not concluded because first of in their web site is a lot of misleading information, second, the store which has my things ready didn't push my shopping products to the delivery company, I've only had stress what supposed to be an easy order became a night mare nevermore again!
- Product Quality
- Customer Service
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Hi Michelle,
Thanks for taking the time to leave a review....
Read more Apologies for the difficulties ordering online. Orders purchased online will be dispatched from our warehouse. Thanks, the PETstock Team.Find out how PetStock compares to other Pet Shops
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- 3 reviews
Set up an Autoship.
First delivery not sent. Weeks overdue. Had to email someone to get anything done.
Second delivery not sent.
Emailed multiple times, multiple addresses, live chat. No response to emails/first live chat.
Website is unresponsive, slow to load, can't tell if orders have been submitted.
...
- Product Quality
- Shipping
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Hi Nick,
Thank you for taking the time to leave us a review....
Read more We are so sorry to hear this has been the case with Autoship. Unfortunately, there are still some teething issues with this service. Please email our friendly Customer Experience Team at customerservice@petstock.com.au with the title "PETstock Review Feedback" and include your best contact details. From there, we will have one of our team get in touch to resolve this for you as soon as possible! Thanks, The PETstock Team.- 2 reviews
- 1 like
4th time now, Birdzone food order. Expired...
This latest one is by far the worst, over 12months out of date. The other is just on 12 months. Previous other ones were 3-4 months out. Honestly isn't anyone checking labels before sending?
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Naomi,
Oh dear! We are so sorry to hear of your poor experiences ordering with us.
...
I will now :)
- 4 reviews
My local Petstock has never ordered enough raw kangaroo mince or 10pk Pig ears, which by the way are $10 more per packet than another provider Bestfriends.com.au. The roo mince I know get from a local, family run, friendly, well stocked place in my suburb (with discount I might add). Every time I am in store at Petstock - I am disappointed. You have lost me as a customer for ever.
- Product Quality
- Customer Service
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Hi Paula,
Thanks for taking the time to leave a review....
Read more We're disappointed to hear this is the case. Your feedback has been passed on for further review. Thanks, the PETstock Team.CHARGED 27 TIMES for a $49.46 Autoship and still waiting for full reimbursement!!
Had a standing autoship for cat litter at $48.46. They charged me 26 times, that's $1,285.96. It took me contacting them to have the payments reversed.
They were all apologetic blaming their system glitch, but took weeks to reverse the payments. Told me they would send an order 'free of charge' but due to the delay in reimbursing me my money, it didn't feel free. Finally, when the money was reimbursed I insisted they disable my autoship and erase all my credit card details from their system so this wouldn't happen again, to which they assured m...
- Product Quality
- Incentivised Review No
Hi Susie,
Thank you for taking the time to leave us a review....
Read more We are so sorry and disappointed to hear this has been your recent experience! Please email our friendly Customer Experience Team at customerservice@petstock.com.au with the title "PETstock Review Feedback" and include your best contact details. From there, we will have one of our team get in touch to resolve this for you as soon as possible! Thanks, The PETstock Team.I have emailed you, so don't patronise me with your generic, one size fits all response. How about your manager contact me like you said you would do??
Hi Susie,
Thanks for reaching back out - ...
Read more Callback requests are actioned within 24-48 hours. If you've provided your best contact details, this should be soon. Thanks, the PETstock Team- 3 reviews
- 1 like
I placed an order for cat food 13 days ago and its still not here. When I called them a few days later they said its still at warehouse then a week later they said there was a mistake and my order never went though, the customer service person PROMISED I will get an email with tracking number that day and she put it on priority order, that never happened. 6 days later and I am still waiting on my order. If I knew how terrible the logistics are I would've went and bought dry food at another store myself. They can't even own up to their mistakes. Not many people drive cars and can carry 4kgs of food or wait weeks for it so their poor cat has to eat crappy supermarket food in the mean time
- Product Quality
- Shipping
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Hi there,
Thank you for taking the time to leave us a review....
Read more We are so sorry to hear your order is yet to arrive! Please email our friendly Customer Experience Team at customerservice@petstock.com.au with the title "PETstock Review Feedback" and include your best contact details and order number. From there, we will have one of our team get in touch to resolve this for you as soon as possible! Thanks, The PETstock Team.Find out how PetStock compares to other Pet Shops
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- 10 reviews
- 4 likes
Petstock was an amazing store...I've been a customer for over 12 years but will have to find another stockist after months and months of frustrating experiences ordering online. The website is so overly 'busy' with animated features that it's like trying to play pin the tail on the donkey to select what you're looking for, or to even manage to go through the check out. The checkout page is animated too, and doesn't scroll down so I have to hope and pray that clicking on the thin blue strip that's all I can see is probably the 'check out' icon. ...
Read more Half the time the site falsely shows things out of stock, and then you have to place the order over the phone with the store instead. Some customers likely give up before then. The last straw was when I paid to have pet food express posted but it never arrived some weeks later. Apparently it was never provided to the Aust Post collection centre, very likely because of a wesbite issue. PETstock CEO please take note - you are destroying your company and loosing faithful clientele because of your stubborn refusal to go back to a more basic, functional website format. Whatever company that designed it should be fired.- Incentivised Review No
*Edit: to clarify, the view-cart-checkout page doesn't scroll.
Hi Kit,
Thank you for taking the time to leave us a review....
Read more We are so sorry to hear about your experience with our new site! Your feedback has been passed on for further review. Thanks, The PETstock Team.- 3 reviews
- 2 likes
Lexi & Me canvas dog kennel, via Catch of the Day.
Don't bother, a mechanic could not assemble as directed.
Tension on the back rod when put into the sleeve, unable to line up to the holes, leaving the back canvas slack.
Message sent to PETstock,No response to date
- Product Quality
- Shipping
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Hi there,
Thanks for taking the time to leave us a review....
Read more If you haven't received a response yet, please email our friendly customer care team with your order number at customerservice@petstock.com.au Thanks, the PETstock TeamOrder number-52012489
Hi there,
Please email our friendly customer care team on customerservice@petstock.com.au ...
Read more Thanks, the PETstock Team- 3 reviews
- 1 like
ive made multiple calls and chats over live chats have two orders with invalid tracking numbers never return calls or help ive spent may days and hours chasing them up its affecting my well being only care about the money
- Product Quality
- Shipping
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Hi Briella,
Thank you for taking the time to leave us a review....
Read more We are so sorry to hear about your recent experience with us. Please email our friendly Customer Experience Team at customerservice@petstock.com.au with the title "PETstock Review Feedback" and include your best contact details and your order number. From there, we will have one of our team get in touch to resolve this for you as soon as possible! Thanks, The PETstock Team.Go to help sick of your customer service mind games
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- 6 reviews
- 6 likes
The new update to the website has broken auto shipment emails. They don't warn you any more that they're going to remove money from your account - you'll just suddenly receive a charge to your credit card and an email notice of delivery a few days later. I've checked junk email and sent customer service screenshots of the emails I used to receive and the lack of emails I receive now. Customer service have assured me they do send these warning emails and it must be my mistake.
I cancelled my order as I found a better price somewhere else. They...
Read more have still tried to deliver it, but somehow have lost my unit number from my address - it's the same auto delivery they've been doing for years. This service used to be good. However, I have found that many of their products are low quality. Leads, harnesses and dog treat belts break quickly.- Incentivised Review No
- Return Claim MadeNo
Hi Christine,
Thank you for taking the time to leave us a review....
Read more We are so sorry to hear about your recent experience with PETstock. Your feedback has been passed on for further review. Thanks, The PETstock Team.- 7 reviews
- 9 likes
Hills prescription cat food ordered and payed for, confirmation and receipt sent, order is on it's way complete with tracking number. Five days later a message, out of stock. Refund sent... All saved on email. I will not be dealing with this company again, ever !!!
- Incentivised Review No
Hi Vic,
Thank you for taking the time to leave us a review....
Read more We are so sorry to hear about your recent experience ordering online. Your feedback has been passed on for further review. Thanks, The PETstock Team.- 2 reviews
- 1 like
Ordered dog food over a Month ago! rang today waited 35minutes to talk to so called customer service!!
the order was sent 2 weeks ago it's AUS post's fault apparently. We ordered same product from a Sydney company, order came in 3 days, Ordered again and again i arrived in 3 day ;-)
I WILL NEVER SHOP HERE AGAIN Bye Bye PetStock
- Product Quality
- Shipping
- Incentivised Review No
Hi Andy,
Thank you for taking the time to leave us a review....
Read more We are so sorry to hear this was your recent experience! Please email our friendly Customer Experience Team at customerservice@petstock.com.au with the title "PETstock Review Feedback" and include your best contact details and order number. From there, we will have one of our team get in touch to resolve this for you as soon as possible! Thanks, The PETstock Team.Questions & Answers
Hi, why cant o order items online?
Tracey
Hi Tracey,
Thanks for taking the time to review us. ...
Read more Our site is currently down - we would recommend visiting your local store to purchase :) Thanks, the PETstock TeamOk, Thank you
how long would it take for live fish and its food to come
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Hi Jason,
What a great review, thank you! ...
Read more We're pleased to hear the store and prices are good! Have a great day, the PETstock Team.