8,122 reviews
Once again, the staff was very helpful and took care of my needs. I had to do a return because we had to put our cat down and they were extremely empathetic and provided great customer service. Show details · 1
It was good to attend Petstock at Carrum Downs again after a short absence following the sad death of my 17-year-old Rag Doll, Ande. I needed to purchase some new things for my recently adopted Rag Doll and the service offered was sensational. It was also great to speak with a couple of familiar faces that work in the vet area. They looked after my cats' medical needs for all of those 17 years. Show details · 1
I love buying my pineapple conures food from Petstock it always smells so delicious, so I know it is good for him. The delivery is quick and the food mix is packaged very well. Show reply
Reviews with attachments
Great help in finding a dog food alternative or similar to what i usually buy, as it is not stocked here. Show details · 1
I went into Goldman's Cessnock for the first time yesterday, and was absolutely impressed and excited to spend time there, getting to know the staff and how they could help me with the Mini-Equine program I will be running on behalf of the Kids' Foundation. The staff could not have been more interested, or helpful, and the set up of the store was… Read more · 1
possibly the best produce store I have ever been in. Even though it's an hour away from me, it will be worth the trip for the expertise and kindness of the staff. Thank you for making me feel so welcome!
Thank you so much! Friendly staff and perfect schnauzer cut which is hard to find! Show details · 1
A huge thank you to the grooming team at Petstock Ballarat for taking such wonderful care of my girl, Eva! She always comes out looking absolutely beautiful and smelling amazing.It’s so reassuring to know she’s in such kind and capable hands. Eva can be a bit nervous, but the groomers are always so patient and gentle with her. We couldn’t be happier with the service and the lovely way they treat her every time. Highly recommend! Show reply
Our trainer Dougie was fantastic with our puppy, Lola bonded well with him and she was always excited to see him each lesson... Show details · 1
Friendly helpful staff... luv the dog bathing area. Even has towels included!!!!!! Super easy n safe. Store is not too cluttered which i appreciate. You've gotta visit!!! Show details · 1
More than happy with the grooming Oberon had yesterday. The staff & groomers were so lovely, helpful and happy. Obie looks great! Thank you Show reply
i love the friendly customer service, the prices and wash bays are so great. They also have everyday rewards program! Show details · 1
Ellerslie petstock always has friendly staff and all I need for my cavalier , Kate in the grooming department has never let me down , she always understands what I need and knows about breed style grooming , you can put your mind at ease with her Show details · 1
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We went there for puppy school and Robyn was fantastic! She was incredibly patient and knowledgeable and was able to help with any additional questions we had. The staff are always friendly and very helpful. I travelled from Clyde North because Robyn was recommended by a friend, I would 1000% recommend Robyn and petstock Carrum Downs to anyone. The price for the puppy school was incredible for the amount of knowledge provided. Show details · 1
Efficient service. Both dogs always beautifully groomed to my requirements. Show reply
Puppy school with Sarah was fantastic. She was extremely knowledgeable, great with animals and kids, and very accommodating. Great value for money. Show reply
Great grooming service and great products. My pup looks and smells to nice Show details · 1
Great dog wash, outstanding staff. Both my dogs love going there. Show details · 1
Overall just a great friendly experience at Petstock Kingsford. The team that work there actually like what they do! Show reply
Latest follow-ups
It was the first time I had been in this store and the staff gave a friendly greeting and answered my questions about some chicken feed I wanted to buy. They had a great range to choose from, including the Seedhouse brand that I like to feed my… Read more · 1
hens with. Checkout was easy and they have trolleys to take things out to the car. Will definitely visit here again.
Follow-up · The prices are reasonable, otherwise I would not have purchased my chook feed there. I normally purchase my feed at a rural supplies place out past Brighton, but this store's longer hours of opening make it a lot more convenient for me to shop there. Other pets? Didn't really look. Parking was fine. Ample parking in front of the store or around the side.
The Melrose Park store had what we were looking for. It was just a quick visit. My dog was recognised by a staff member who used to work at the Allenby Gardens store. I think it is because my dog has a thing about watching the eftpos giving the okay. Show details · 2
Follow-up · It was mid morning Tuesday the store was fairly quiet. The parking was pretty easy to get in and out considering all the roadwork going on in the area. My dog was happy to get his Blackdog duck jerky , so was I because the Petstock sales assistant price matched with a competitor who had them on special. Melrose Park and Allenby Gardens are the stores I go to most. Always good range and service.
Team mbr was very helpful with her recommendations. Didn’t push the most expensive product but even suggested their discounted range when I couldn’t find what I wanted. And there it was! Ended up purchasing extra items because she was so pleasant. Show details · 1
Follow-up · Discounted dog collar in another area outside main store. Nearly half price. Staff mbr walked with me to other building to show me discounted goods & advised on best style. I bought dog treats & dental chews I hadn’t originally intended to buy that day. Because I had purchased a large bag of dog food she insisted on carrying it to… Read more
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In-depth reviews
I adopted a kitten through Petstock’s rescue partnership and this has been an extremely disappointing and frustrating experience. From day 1, the kitten had persistent diarrhoea. I raised this concern immediately, but over the following two weeks the situation worsened significantly and ultimately required hospitalisation. I ended up spending… Read more
approximately $2,000–$3,000 on veterinary care, medications, prescription diets, and ongoing treatment. PCR testing later confirmed parasites (Cystoisospora and Cryptosporidium), which are well known to be common in rescue environments and require specific treatment beyond routine care.
I escalated this matter to Petstock and spoke with Brendan, who identified himself as a regional manager. I was initially assured that my concerns would be taken seriously. However, after their internal review, it became clear that Petstock had fully aligned itself with the rescue’s position.
During the call, my concerns about the lack of early support, the advice I received, and the significant financial impact were effectively dismissed. The focus was entirely on defending the rescue rather than addressing the outcome I experienced as an adopter. I was told Petstock would not take any responsibility and that I should deal with the rescue directly.
The only resolution offered was a $50 store voucher, which is completely disproportionate to the situation and does not reflect the seriousness of what occurred.
I chose to adopt through Petstock because I trusted that their partnerships would provide a level of oversight, accountability, and support. This experience has shown the opposite — that once an issue arises, Petstock distances itself entirely and leaves adopters to manage the consequences alone.
This is not the level of responsibility or support I expected from a company of this size, and I hope this is taken seriously so future adopters are not placed in a similar situation.
I was looking for a particular product that I saw online but couldn't find it, when I mentioned it to the guy he said oh yes and took me straight to it, seriously my fault as I didn't look far enough but if he hadn't asked, I would have walked out of that shop in Jandakot and gone elsewhere. Customer interaction and service is a major contact,… Read more · 1
without it we would go elsewhere and price match and you would loose the sale. To be honest at nearly closing time both the young man and young lady were so welcoming and helpful and I felt that with their interactions that the store would be open for at least another 3 hours, NO nearly half an hour, I also work in retails and it was so very refreshing to find someone so very helpful. Please make sure that the 2 x staff members at Jandakot store on 10/12/25 , he helped me with the products that I wanted and she was so lovingly attending to the adoption boy that was in their store. I cannot find a name on the receipt but it was at 5.35pm on 10/12/25, from the bottom of my heart thank you both so very much.
Click & Collect, when the product is available at the store, is very easy and seamless. I wish I could do it with all my orders (including Autodeliver) 'cos I find waiting at home for the courier (to avoid my delivery getting stolen) is a stressful pain in the butt! But more often than not the things I want are not available at my local store to… Read more · 1
Click & Collect and it's also more expensive than Autodeliver. This particular item was an exception price wise as it was part of an unexpected after dark cat sale. First time I've ever seen Prescription Diet foods included, which I was very pleasantly surprised by!! More of that please!!!
Also got amazing online customer service and satisfaction for a part of the after dark sale online ordering that didn't go to plan, which then worked out to be a fantastic deal purchasing another flavour variety of prescription food! And I earned base Everyday Rewards points across the board plus the part 1 offer (5x points) on the first order which unlocked part 2 offer (1000 bonus points) which I got on the second order!! Prescription food is expensive so all these little wins really help!
Recent reviews
The two staff in store were really lovely. The guy at the tills was incredibly helpful and guided us through making a name tag. His product knowledge was strong and he was just super friendly and nice to speak with. The girl that served us was great too! The 5/5 is for them! In terms of the actual store, we were a little disappointed in the lack… Read more · 1
of selection in cat collars, and the bag of food we bought was in the wrong place. We’d intended to buy 1.5kg bag but ended up accidentally grabbing a 3kg bag that was in the wrong place. Realised when we got home but weren’t displeased as it’ll last longer! It’s always great seeing the wee kittens in store. There little area looked nice and tidy. The fish tanks are always well tended for but I do feel the tanks are too small.
I honestly don’t even know where to begin, this lovely lady who helped me with as an absolute angel. From the moment I reached out, she was so kind, patient, and genuinely caring. You can immediately tell how much she loves what she does and how deeply she cares about animals. Her knowledge is incredible, she explained everything so clearly and… Read more · 1
made me feel completely at ease during what was a really stressful time for me. Nothing ever felt rushed, and she took the time to make sure I understood everything and felt supported.
What truly stood out was how prompt and reliable she was. She was there exactly when I needed help, and I will never forget that. It wasn’t just a service, it felt like someone truly stepping in with compassion and heart when I needed it the most.
I’m beyond grateful, and I can’t recommend her enough. Thank you for everything, you really made a difference I’ll never forget
I can easily find what I’m looking for the store in forrestdale. The team there are friendly. The availability of what I’m looking for are always in stock. Keep going guys… Show reply
Petstock at North Lakes is a great ‘one stop shop’. After getting a puppy we received excellent advice on what is the best food to give her, there are some really great toys etc and the puppy school has been invaluable. Show reply
Great service, fair pricing, and impressive knowledge. The team is always friendly, patient, and genuinely helpful. They consistently go above and beyond to make sure everything is done right. Truly a great experience every time. Show details · 1
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Hi Chahat, Thank you for taking the time to share your… Read more