Terrible grooming experience - my dog was left with a horrible cut and very traumatised for months afterwards
Altona North PetStock - Terrible grooming experience - my dog was left with a horrible cut and very traumatised for months afterwards. Groomer was disheveled and unprofessional, drinking an energy drink while grooming my dog. He was given a shocking haircut and was left very traumatised afterwards. Took him months to recover and feel comfortable around humans again. Groomer told me my dog had mange, would get very sick and die shortly and that I should visit the PetStock vet onsite immediately. I was shaken up and distresed, and visited their v...et for an exorbitant price to be told he had ticks not mange. After visiting 3 other vets for further opinions I was advised my dog had neither mange nor ticks and his hairlessness was as a characteristic of his breed. Horrible and traumatic experience. Photos attached are before and after the Altona North PetStock groom.
Great customer Service
Great customer service and great product range - could'nt be happier with the experince I received in store. The staff member that served me were all over my needs and loved my dog.
Never follow though with requests so why asked in the first place
Went into Launceston store with cash to buy marine fish food when they first opened was told by a shocked manager oh gosh we don't sell that I must get some in we do have all the other types. I agreed with him and mentioned that I allways buy it at petbarn in Launceston and it would be smart to also stock it. As like most other people I don't normally stop at one item either so to have something people want it makes good business sence.. three years later still no marine food I've since given up asking them to stock it and stayed clear of shop....But the other day while in close proximity I thought why not go in and spoil myself to some fish once again with cash in pocket willing to buy only to be told sorry those fish are on hold for a customer. Shocked I said well there's no sign on the tank. I was then informed they had been on hold around fortnight and he wasn't sure if they still wanted them. I politely asked if he could find out and if they never I would buy them then and now. He went away and never came back. So I selected some tropical fish food which I should have gotten at petbarn out of principal and while at the counter I was informed he could not get hold of the people so would I like to order some in it would take around a week. Umm no thanks why should a paying customer wait for a none paying customer who's had something on hold that long week. I'll never be back and I think with business practice like this neither will many other people I know and also don't know
Rancid Pig Ears (Black Dog)
After purchasing a large bag of Black Dog (Pigs Ears)on Thursday the 29/8/19 from the Parafield store, we found the product/bag to have a strong, bad, rancid oil smell.
Upon returning the product for a refund 30/8/19 at 5pm, the staff were reluctant to acknowledge the strong rancid oil smell coming from the bag, or give a refund.
The manager stated that they always smell like that and she would cut them up and use them at Puppy Play School.
We have been buying Pigs Ear for our dogs for many years and they always love eating them. This time they would not touch them,The product was off.
A refund was evidently given
Petstock Essendon if you care your health stay away!!!
Their selling cat litter product was extremely dusty. Its quality was terrible. I got sick because of that it made whole house dust. I'm planning to complain to council as well. I just threw to the bin in same day but i couldn't rid of that dust from house for a while. Also price was double compare to the other shops with that quality. Such a dodgy place. Stay away
Fix your online service
After 3 attempts on mobile, used computer to make booking, only to arrive at store a few days ands no record of booking and a lecture by a dog groomer on how to use a computer. Poor service and attitude, you've last a customer and anyone I know in the dogshow world will here about it as well.
Online booking- no go
Was recommended Rousehill by another branch however when I called was referred to online booking. Booked on line a week ago, no follow up confirmation received and on making contact today am told service offered not available. Very disappointed!!
Outstanding customer service
This review should of been done a while ago but better late than ever.
Tomojin at the Balcatta branch is such an Assett to this company, she has an awesome, naturally friendly, genuine, kind personality & gives awesome customer service that deserves to be mentioned.
This level of customer service is often hard to find these days.
Thank you for making my day when I was there & I wish you all the best for your future.
Decent, but not experts
Good for purchasing general items, especially for cats/dogs. However, more specific queries, especially regarding fish, they generally fall short. They do have "experts" in certain areas so if you require more specialised advice, speak to them.
In person, online ... great store.
Great store, products and staff and would recommend anyone to visit Petstock even if it’s just to see what the store offers. I had plenty of questions and no question is too small or too big and they won’t say anything just to appease a customer. My dog enjoys visiting as they are welcome in store which is great and if staff aren’t busy they will spoil your pooch.
They also have Afterpay available which has made a huge difference fo me as the diet I have chosen for my dog this time around is different and a little more expensive ... my woofe...r will be trained as my assistance dog and I only want the best for her as she will give her best for me. I wanted the healthiest diet as possible and was give information on the top brands, no pressure me to buy one brand over another ... plenty of other items to make any pet happy and healthy. Petstock just want a pleasant surprise, it was a great find.
- Online store
- Verified customer
It took 4 working days for my item to be packed and posted when it arrived the bird seed was open spread through the box and the kitten tins were dented customer service didn't even say sorry about the slow packaging time or care about the damaged items as they are still usable. Pet circle delivered same items in 36hrs
My PetStock experience
I am limited in choice for pet stores where I live (central west rural NSW) and have to travel nearly two hours to my nearest PetStock store in Bathurst. My other option is Petbarn in Bathurst, or a little more closer (1 1/2 hr drive) to me Petbarn in Orange where I mostly frequent if I travel for Pet supplies. I find PetStock has a slightly larger range of products then Petbarn but also have found perhaps their prices are a bit higher. I haven't shopped a lot at PetStock, but the limited times I have been have been good experiences. If I lived...nearer I would utilise PetStock for sure. I am limited for options due to location and distance, but I may prefer PetStock a little more then Petbarn simply because of the more extensive range of products in store.
Very good after sales service
After a slight mix up with my refund (on a change of mind product) I spoke to Mel on the online chat. She helped sort it out and arranged the refund almost immediately. Very happy and very impressed with the online chat service.
- Physical store
- Verified customer
I took my x3 dogs to Bacchus marsh pet stock for haircuts. Arrived only to be told the original person whom done the dog grooming had left. Left my dogs told to come back in x3-5 hours there abouts. Went back after the time to come back as they said they’ll ring when, they didn’t, when arrived they where talking near the register, and said they where about to call me. I didn’t lead up my dogs as too many and easier to just carry back to car individually, as they are small dogs, eg schnauzer, schnoodle & shitzu x. I said I’ll carry to car after ...I pay for the haircuts, once back, the groomer had put on very large lead/collar on the schnauzer & the schnoodle. The car was not even 100 yards from entrance, I walked schnoodle and schnauzer and they got off as the collar was too big. The schnoodle ran around cars looking for my car, the groomer trying to catch him, which caused him to run straight on main rd Bacchus Marsh, the taxi bus didn’t slow down and hit him, causing him to have a broken left leg. The owner of Pet stock said they’ll ring ahead to the vets in Bacchus marsh and took me and my injured dog ( shadow ) to the vets. He needed surgery 6 pins and s plate as plastering wouldn’t help. Picked shadow up on the 3/11/18 after x3 days being at the vets. Never ever even got a apology from Pet stock or ask how my dog was from that day onwards . Luckily my dog came out ok after several weeks on meds and plastered to cover dressing. Will never recommend them or buy ever again.$210 for x3 dogs and $1745 later after surgery for shadow . Extremely poor business and have told those whom use this business, avoid.
- Online store
- Verified customer
An online retail business stuck in the stone ages
We ordered our dogs food (K9 Natural) via the online store on Sunday afternoon. Our deliver was to Melbourne Metro, the order was dispatched on Wednesday. We were advised the order would not be delivered until Friday (5 business days for Metro Delivery). After calling up to complain, I was very un-apologetically told it was 'Australia Posts fault' and they couldn't do anything about it. They managed to deliver it on Thursday after sending a complaint to customer support. It would've been quicker to order this from New Zealand and have it delive...red to Melbourne Metro and much cheaper. I am struggling to see a reason to use this retailer, would definitely not recommend there's a lot of better businesses offering a better service such as mypetwarehouse, petstock etc.
Placed my order on Sunday and received on Tuesday afternoon. This was my first order with Pet Stock Online and am totally impressed with the service. Faster than any of the other online pet stores I've used in the past. Will definitely be recommending them and ordering again myself. Way to go Pet Stock
Terrible grooming service
I went to Knox Petstock today and gave my Maltese Shihtzu a full groom. I was shocked when I picked her up as she was shaved all over her whole body including her face and ears! Now she looks like a chihuahua. Also the groomer cut her paw and some spots over her body by accident!! I was angry and never go back again!!
Dog groomer Unavailable
Booked over the phone for a dog groom.Being close to Christmas not easy to get in anywhere. Was told when I arrived that the groomer was injured. No suggestion for help until I asked for the lady to see if she can get my dog in anywhere else. You would think that if you were unable to take care of my dog that you would find another Petstock to accommodate. Really, Really poor. Your customer service guarantee fails terribly. I was pretty much told, too bad so sad. very sorry. That does not help me. Will not return.
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