Reviewer Photos & Videos
Holes in multiple dog food bags, they are aware but sell anyway
Not shopping here (petstock MELTON) again after they sold me a bag of dog food with a hole in it that had been taped up. I got it exchanged, though the guy had the attitude that it was all good for them to sell bags of food with holes in it! But just noticed there's a hole in the bag they exchanged it for too! Obviously either don't care about the pets they supply for or just have no understanding about food safety. Shopping at Best Friends across the road from now on..
Carrum Downs - Our dog had to go back to the Vet as was still unwell, was told to bring him back if unwell after his tablets were finished. Rang up and lady on the phone was very rude and said our dog could not come back for 4 days. Had to take him to another Vet.
I turned up to PETstock Braeside 5 minutes after closing time to pick up my click and collect order. Not only was the guy I spoke to cheerful and welcoming, but he carried my large cat tree out to my car, dismantled it for me and made sure I was ok to put it together again at home. Exceptionally good service! I’ll definitely be visiting again soon.
Price matching is pathetic
Price matching is pathetic, more than twice the price of petcircle and won’t price match even though both stores online or instore. Time wasting fine print is rediculous and a joke
Damage by fish tank
Purchased fish tank shaped like a TV, 3 weeks later leaked and left water damage on wooden bench, took fish tank back, they found the leak and where not prepared to compensate for damage to my wooden bench. Numerous phone calls to head office and they where not also prepared to cover damages, instead directed me to manufacturer who is now telling me he will contact his lawyer. You would think there would be some warranty with fish tank but NO. I will never buy anything from Petstock again. Stay clear and shop elsewhere.
Poor knowledge and customer service
Rang both Toowoomba stores who advised they stocked the product i required and to order online and they would post out. After multiple phone calls including to their online ordering department, I find that they only post from their warehouse. The stores did try to help but they both lacked the knowledge of online ordering and wanted me to drive 4 hours to collect. As for the online department, she was rude and obnoxious with no customer service at all. I purchased the kit originally from petstock toowoomba, in store but you have all lost a customer now. Dont bother with this amateur organisation
Abysmal customer service
La Trobe Street Ballarat store - staff were preoccupied with phone calls and computer and dismissive of customers needing assistance plus stock was extremely overpriced. Looking forward to your liquidation sale.
I purchased a pair of shearing scissors less than 24 hours ago a the time of this review. After opening the packet I soon realised that the shearing scissors were blunt and not doing the job as intended. I took it back to the store expecting a refund or store credit at the very least in it's original packaging. The staff were most indignant at the Constellation drive store in Auckland. They proceeded to challenge me on my claim and the manager petulantly cut off a tiny bit of her staff's hair to show me that the scissors were indeed working. T...he other staff then proceeded to tell me like returning scissors were like returning "underwear" and the store will not be accepting a product back which they were only too willing to sell to me less than a day ago. Clearly, petstock needs to clarify what it's return policy is ? I'm out of pocket by approx $37 (which is not a large amount) and I left the scissors back at the store in a huff. I will not be going back there again, cause if this is their stated policy, then I'd be weary of buying things off them again. I must add that I've been shopping there for quite a while ad never had to deal with this nonsense before...so this was a bit of an eye-opener really. Lets see if someone from the store reaches out. David Young, are you reading??
It should be illegal to advertise one price and charge another.
Recently having to buy flea bombs for my home i went onto your web site to find fido flea bombs for one price. I went into the Mandurah shop and the bombs were around $6 more expensive than advertised on the web site.
I asked if we could have the advertised price and the worker said that it doesn't matter the online price. I nearly refused to buy it but our normal pet store was out of stock..
This is not our first bad Experience in the Mandurah store and will not be going back thats for sure
Always great service
The staff in my local store are always extremely friendly and helpful. The have a great range of products available and their click and collect service is always quick and efficient.
this is terrible
they gave me two unproperly cared for reptiles and they both died within a month of getting them they even admitted they weren't keeping proper record of there animals I spent so much time and emotions on these pets to find out they weren't cared for and sold the right way
Petstock groomer is the best.
My toy poodle Sizzle was groomed beautifully by Steph at Petstock Middle Camberwell this week. The clip is wonderfully done and my dog was so comfortable with the groomer. Thank you Steph. You will see us again. Photos of before and after. Christine Ferrari.
Dog wash rip off at PETstock Zetland
Just took my two miniature schnauzers to Petstock Zetland for a wash. Sign says $10 for 10 minutes (no tokens to operate the machine required) used the 10 minutes to wash both dogs and they try to charge me $20. Query them on the cost and they say it is $10 per dog, so tell them the sign says $10 for 10 minutes and query them if I have 1 dog and use their dog wash for 10 minutes the cost is $10 but if I have 2 dogs and use their dog wash for 10 minutes it is $20, they confirm that is how they charge. Anyone else think this is unfair? 10 minutes...is 10 minutes regardless of how many or the size of the dogs. I have been spending over $200 a month at that store on dog food etc, they have just lost all of my business. There are plenty of other dog wash places around and they all charge $10 for 10 minutes, you usually buy a token and they don't care how many dogs you wash. Suggest you find somewhere else to wash your dogs than Petstock.
Cat litter package arrived damaged and went everywhere
I ordered 2 cat litter items and they were so badly packed they burst in the packed box. More than half were poured out from both boxes.
I contacted the customer service and they said they will organise the courier to pick this up then I'll have to wait for them to receive the damaged items and send me new ones. But guess what they didn't even turn up to pick it up.
The first person I spoke to was condescending to me on emails and the second person didn't even reply back.
What a crap company.
Braeside store are amazing.
After bad experiences in your other store I went into Braeside and they are amazing. Very helpful, very polite staff attempting to help anyway they can. Will be returning to this store 100%. Nick and Teagan Thank you.
Service... what service
Planned to pop in to get some stuff for my pups 3rd birthday, some miscellaneous dog essentials and to seek advice on a new kibble ... one person serving another out back sitting down. Asked for assistance and pointed in the direction . Went down there appeared to be no stock .. walked past this woman again. She didn’t recall who I was... see you Pet Stock
great staff and manager ship using commonsense and professionalism
Spoke over the phone and in store at the wodonga branch .I have nothing but praise for all involved in the running of this store, very professional and courteous with a high level of knowledge
Order delayed but support outstanding
My order was delayed but the support through emails, with Melinda, was outstanding. I received responses to all of my emails within only a few hours each time. Delays were with Auspost as they are being hammered because of the COVID-19 lockdown. None the less, Melinda was responsive and helpful every time. Thank you
Refused return of malfunctioning $20 lead -I have spent $1000 with this store
Bought dog lead 6 months ago clasp now malfunctioning ( almost resulting in injury of my dog ) and staff/management refusing to exchange. I have spent $ 1000’s with this store now going directly to brands I trust online ( not PetStock, at better prices ) and the ACCC.
So amazing and perfect
The staff were really friendly and I was able to get what I needed plus more which was fantastic. The have a lot of products which made it really easy for me to find what I needed quickly.
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