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There is always a reason or excuse that they cannot price match even tho it's following all the rules and regulations..
There answer is to just buy online then.
LaTrobe Street Petstock, Ballarat, Victoria. This is a fantastic store. The staff are friendly and helpful. Some great me by name if not clear recognition. With a collection of critters I am in this store probably once a fortnight. Dog grooming, dog food, dog toys, crickets, chaff, sheep pellets, horse food, wormers etc. Dog grooming standards are amazing. Jasper B, the canine, and staff have a home like familarity.
Very poor customer service
Disrespectful, rude and toxic culture. Product not as described. Selling kittens but profiles and foster carers descriptions do not match on several instances. Petstock management, regional management, customer service and rescue group deny accountability and treat customers valid complaint disrespectfully, awfully and illegally. No transparency. Truth tellers are dismissed. Only those with something to hide need to do that. I was not surprised to see poor reviews and the same experience on here and other review sites. Read the staff reviews on indeed.com.au. Confirms an unhealthy toxic culture and same experience all round from a staff perspective. Do not go to Petstock stores. Extremely disappointed.
if you want get yelled and get attitude shown just go to knox city
treated like trash and yelled by manager of that knox place she cutted me in middle of talk no respect i told her no to talk back im older have respect was about fish issue i had if i had seen worst place i wouldnt believed be treated like trash never go again buy anything of petstock knox
Essendo PETstock Giving the run around someone will call me back did not twice then you can come in if not busy. Then last time to busy not taking anyone all this only to get my little dog nails clipped. NOT HAPPY AT ALL
Great store! Love it.
Great store, good selection of pet products at reasonable price. Friendly staff. Very spacious store and lovely selection of fish.
AWFUL customer service with incompetent staff Lilydale Store
I raced in to get some flea drops for my dog and was given Cat flea drops. The blonde girl did not repeat what I said or ask any questions. She asked if I had a membership and I said don't worry about it. I didn't really check as I didn't have glasses. I then get home 30 minutes later to find I have CAT drops. Even my 2 year old grandson knows the difference between a CAT and a DOG. $58! I realised there would be problem so I went to the PetStock website and had a long live Chat with someone who said they would email the manager for me. I get t...o the store and its NO. There are no staff over the age of 18. All poorly trained school girls. The 'Manager' went to ring head office and its no. No receipt means we get to be rude to you. While my husband and I were standing there arguing with this girl, another girl came up and started arguing with us as well. I said, we are dealing with the manager don't buy into this. This did not stop her. This dark haired girl kept arguing with us like it was the high school play ground. All the school girl staff were standing around us with this dark haired girl having a go at us. And the blonde girl 'Manager' not saying a word. Very strange. Very Mental. No exchange, even though it was their error. No exchange even though I told her the exact time I came in the day before (less than 24 hours earlier) and it was on my bank statement. The receipt would be in their bin! No exchange even though he head office told me I could. Worst customer service.
Good when buying, returning nope
As long as you don’t have to return anything they are good, I got some kangaroo tails in a package, one was good other one was all fat no meat. At the register she had logged me as buying with an account, so I figured who needs the receipt right? wrong.
Came back the next day to return the 1 tail for another or credit whatever, I used gloves to show them the product as it was oozing fat, so clearly with no wash basin nearby I wasn’t going to touch it with my bare hands. Anyways my account wasn’t showing anything bought since last year wth, mu...m was there but word isn’t proof these days. No matter what they refused to return it and money wasted essentially, when we walked out I threw the bag in the bin. So always take receipts essentially, I used cash so there was no bank statement proof either. I’m not exactly sure what they thought I wanted to return, I thought about it and figured maybe they thought it was years old and I wanted a refund for it no idea.
- Physical store
- Verified customer
South Melbourne Store - Friendly Staff, Great Product Range
The staff at the South Melbourne store are always friendly, professional, and quick to serve you. The range of products instore is also great. I like to use this store mostly for click and collect, but also use it when shopping instore as it is very convenient. I like that I can bring my dogs instore and they are very understanding when one of them decides to go to the toilet (oops).
In general, I find PetStock great for the range of food (they stock Prime100, which my dogs love), the loyalty program (I get a lot of money back on this brand an...d others that I regularly buy), plus how quick the shipping is for online orders! I love that they partnered with Yello during COVID so that my order was never delayed. Even if I do not use the same day delivery option, delivery is very quick (but I do like to use same day delivery for peace of mind if I have run out of something).
Love this store BUT have recently discovered that they sell shark fins at the Mackay store. So disappointed and disgusted.
4 hours for grooming?!
They took 4 hours to groom my dog!!! Really?! I dropped off my dog at 1, call for checking up at 3, was told another half hour, turned up the store at 3:30, told another 10 mins... the time I got my dog is 4:45!!! Whatever the excuse you have! Usually it takes 1.5 hours to clip my dog at Box Hill store. by the time my dog got home, he is extremely thirsty. You can image being locked up for 3 hours waiting! I will not going back this groomer again. If you are the store manager read my review, you should ask some tips from Box hill stores. Very disappointed! Do not recommend unless you want your baby pet be locked up for 4 hours.
Useless staff at delacombe
I waited and waited for someone to serve me. Was looking at a tree frog setup with frogs also. Had a $1000 to spend and staff stayed behind counter chatting. They looked at me several times without any acknowledgment. 4 other shoppers in the store also not served. I walked out and spent my money with your competitors. Won’t be back.
Bought 3 bunches of fish weed for 90 ltr tank with 7 fish in it on 27th november at Melton Store by sunday my tank had turned toxic and all were dead contacted Maria mgr at the store she really wasnt interested all she offered was a water test showed her a photo of the tank before hand returned the weed to the store not even a refund was offered she claims also we starved the fish of oxygen Wont be shopping there again after 15 yrs of good customer
Went on Thursday night. Young employee was really nice and tried to help even though she hadn’t been working there long. However the other employee was seemed annoyed that I wanted to ask a question. Kinda rude.
Petstock Midland Shocking customer service
Got the third degree because my drivers licence (with photo id), bank card, pet details, past food orders, phone number and address details were'nt enough ID to pick up my online order of $31.00. I needed the email from my online order (email was on home computer as I dont have email on my phone).
It's one thing to follow company policy but the woman was just being plain rude. She even laughed at me because I got my house number muddled up as she made me so stressed.
Pet circle and pet warehouse are so much cheaper and petbarn have excellent customer service.
Petstock on absolutely no level do you even compare when you hire staff like this.
DOG GROOMING BE WarNED
my dog was smacked and choked by the young girl with dark hair in ROCKINGHAM grooming salon. I posting it on Facebook its come to my attention this is not the first time she's hurt someone dog. I am devastated
Much more expensive than competitors
I made my purchase and questioned the price as it seemed incredibly steep. When I checked the price (Advocate for cats) against what I normally pay with a competitor (PetCircle), PetStock charged over $30 more! I felt like an absolute fool for paying it. I won't go to PetStock again as Petcircle is way cheaper. (The customer service at PetStock is friendly, but that's not worth the extra $30.)
Holes in multiple dog food bags, they are aware but sell anyway
Not shopping here (petstock MELTON) again after they sold me a bag of dog food with a hole in it that had been taped up. I got it exchanged, though the guy had the attitude that it was all good for them to sell bags of food with holes in it! But just noticed there's a hole in the bag they exchanged it for too! Obviously either don't care about the pets they supply for or just have no understanding about food safety. Shopping at Best Friends across the road from now on..
Carrum Downs - Our dog had to go back to the Vet as was still unwell, was told to bring him back if unwell after his tablets were finished. Rang up and lady on the phone was very rude and said our dog could not come back for 4 days. Had to take him to another Vet.
I turned up to PETstock Braeside 5 minutes after closing time to pick up my click and collect order. Not only was the guy I spoke to cheerful and welcoming, but he carried my large cat tree out to my car, dismantled it for me and made sure I was ok to put it together again at home. Exceptionally good service! I’ll definitely be visiting again soon.
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