1 photo
PetStock
2.3 from 232 reviews · View Statistics
Listing monitored by PetStock

Reviews

  • Product Quality
    3.0 (91)
  • Return Claim MadeYes (13) · No (99)
  • Shipping
    2.1 (27)
  • Customer Service
    2.8 (68)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Jason D
Jason DGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Good store

published

Been buying pet food from here, good store and cheap prices!

  • Product Quality
  • Customer Service
PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Kaz
KazGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Great grooming

published

I always take my dog Flynn to Carrum Downs Petstock for grooming. He is a huge 60kg Maremma x Golden Retriever so it is a massive job. The ladies there are very friendly and caring and do an amazing job.

  • Thumbnail
  • Incentivised Review No
PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Kelly Charlton
Kelly CharltonSouth East Queensland, QLD
  • 9 reviews
  • 2 likes

Slow processing & delivery

published

I ordered online (with repeat delivery option) even though the local store is very close, due to the fact I can't drive after surgery. It has been 5 days and my order is still being "processed" and is not even in transit. I have other items I receive from another pet product provider in another state that got their items delivered quicker. Very disappointed.
***received my order after waiting 11 days....only have 15 cans ordered and paid for, not 20.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
PetStock
Customer S.PetStockSend a private message
Kelly Charlton
Kelly Charlton

It has been 11 days now and I am still waiting for my order. Regretting asking for a repeat delivery because they clearly won't come on time.

PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Michelle
MichelleSydney, NSW
  • 2 reviews

Disaster service

published

I ordered an online product total cost of $42.00 dollars
Free shipping to my residence, the service was not concluded because first of in their web site is a lot of misleading information, second, the store which has my things ready didn't push my shopping products to the delivery company, I've only had stress what supposed to be an easy order became a night mare nevermore again!

  • Product Quality
  • Customer Service
PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Pet Shops

Find out how PetStock compares to other Pet Shops

Know better, choose better.

Compare all
Nick
NickSouth East Queensland, QLD
  • 3 reviews

Autoship isn't.

published
  • Product Quality
  • Shipping
PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Naomi
Naomi
  • 2 reviews
  • 1 like

I really enjoy receiving 12month expired food

published

4th time now, Birdzone food order. Expired...
This latest one is by far the worst, over 12months out of date. The other is just on 12 months. Previous other ones were 3-4 months out. Honestly isn't anyone checking labels before sending?

  • Thumbnail
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
PetStock
Customer S.PetStockSend a private message
Naomi
Naomi

I will now :)

Similar opinion? Write a review on ProductReview.com.au!
Paula
PaulaPeel, WA
  • 4 reviews

Totally overpriced and understocked Western Australia

published

My local Petstock has never ordered enough raw kangaroo mince or 10pk Pig ears, which by the way are $10 more per packet than another provider Bestfriends.com.au. The roo mince I know get from a local, family run, friendly, well stocked place in my suburb (with discount I might add). Every time I am in store at Petstock - I am disappointed. You have lost me as a customer for ever.

  • Product Quality
  • Customer Service
PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!

CHARGED 27 TIMES for a $49.46 Autoship and still waiting for full reimbursement!!

published
  • Product Quality
  • Incentivised Review No
PetStock
Customer S.PetStockSend a private message
Susie
Susie

I have emailed you, so don't patronise me with your generic, one size fits all response. How about your manager contact me like you said you would do??

PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Iram
IramGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Waited 13 days on my cat food

published

I placed an order for cat food 13 days ago and its still not here. When I called them a few days later they said its still at warehouse then a week later they said there was a mistake and my order never went though, the customer service person PROMISED I will get an email with tracking number that day and she put it on priority order, that never happened. 6 days later and I am still waiting on my order. If I knew how terrible the logistics are I would've went and bought dry food at another store myself. They can't even own up to their mistakes. Not many people drive cars and can carry 4kgs of food or wait weeks for it so their poor cat has to eat crappy supermarket food in the mean time

  • Thumbnail
  • Product Quality
  • Shipping
PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Pet Shops

Find out how PetStock compares to other Pet Shops

Know better, choose better.

Compare all
kit
kitVictoria
  • 10 reviews
  • 4 likes

Website is a disaster & is killing the business

published
  • Incentivised Review No
kit
kit

*Edit: to clarify, the view-cart-checkout page doesn't scroll.

PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Sheza
ShezaMurrumbidgee Region, NSW
  • 3 reviews
  • 2 likes

Rubbish

published

Lexi & Me canvas dog kennel, via Catch of the Day.
Don't bother, a mechanic could not assemble as directed.
Tension on the back rod when put into the sleeve, unable to line up to the holes, leaving the back canvas slack.
Message sent to PETstock,No response to date

  • Product Quality
  • Shipping
PetStock
Customer S.PetStockSend a private message
Sheza
Sheza

Order number-52012489

PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
briella b.
briella b.Perth, WA
  • 3 reviews
  • 1 like

bad customer service

published

ive made multiple calls and chats over live chats have two orders with invalid tracking numbers never return calls or help ive spent may days and hours chasing them up its affecting my well being only care about the money

  • Product Quality
  • Shipping
PetStock
Customer S.PetStockSend a private message
briella b.
briella b.

Go to help sick of your customer service mind games

Similar opinion? Write a review on ProductReview.com.au!
Pet Shops

Find out how PetStock compares to other Pet Shops

Know better, choose better.

Compare all
Christine
Christine
  • 6 reviews
  • 6 likes

No email warning you of upcoming auto shipment

published
  • Incentivised Review No
  • Return Claim MadeNo
PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
vic
vicGreater Melbourne (Outer), VIC
  • 7 reviews
  • 9 likes

A huge let down.

published

Hills prescription cat food ordered and payed for, confirmation and receipt sent, order is on it's way complete with tracking number. Five days later a message, out of stock. Refund sent... All saved on email. I will not be dealing with this company again, ever !!!

  • Incentivised Review No
PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Andy
Andy
  • 2 reviews
  • 1 like

Ordered over a Month ago! still not arrived

published

Ordered dog food over a Month ago! rang today waited 35minutes to talk to so called customer service!!
the order was sent 2 weeks ago it's AUS post's fault apparently. We ordered same product from a Sydney company, order came in 3 days, Ordered again and again i arrived in 3 day ;-)
I WILL NEVER SHOP HERE AGAIN Bye Bye PetStock

  • Product Quality
  • Shipping
  • Incentivised Review No
PetStock
Customer S.PetStockSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Crocky
Crockyasked
Online store

Hi, why cant o order items online?
Tracey

2 answers
PetStock
Customer S.PetStockSend a private message
Crocky
Crocky

Ok, Thank you

Tia L.
Tia L.asked
Online store

how long would it take for live fish and its food to come

No answers
Sue Vella
Sue Vellaasked
PetStock

Are there any complaints about Propalin for cats

No answers

Get an answer from our members and PetStock representatives

PetStock

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.