Petstock

Petstock at Aura is fantastic. Finally, we have somewhere closer to home to get our supplies for our little mate Toby. The lady that served me was attentive and fairly knowledgeable given she was new. I wish her all the best. Show details ·  1

Imogen at Launceston petstock is the most amazing groomer, she's extremely caring and works at the dogs pace. She encourages fear free grooming and is very gentle and caring. Show details ·  1

Was good, had what I needed for that day. I also went to see the animals with my children tho cause we're looking into getting another pet but there was only fish and two birds, so maybe having more of the other animals available we would go more often thanks Show details ·  1

Quick & easy – Good attentive and pleasant shop staff when I was there. Show details ·  1

Staff are always helpful, guiding me to the products I am seeking and helping with selection of appropriate dog food. Show details ·  2

Fantastic knowledgeable staff Genuinely friendly and helpful Store is always clean, well laid out and easy to navigate. Competitive pricing, which is great with the high cost of living these days. It's a pleasure to shop here. Show details ·  1

Petstock Vet Essendon used to be good but emails dated 4/4/26 and 8/4/26 have not been responded to even with an escalation to the Practice Manager. Lodged a complaint to support on the 8/4/26 and the unhelpful response dated 10/4/26 was that one email was in the junk folder and the other email (which email??) will be responded to shortly but as… Read more

at 18/4/26, no response received. Also support have closed off the case 10/4/26 without any further action. This customer service or complete lack of customer service, is not what customers should have to experience. I incorrectly stated the emails went to essendon@petstock.com.au which may have caused the issue but I hope their direct customer service with pets is not also, non existent.

Update 21/4/26 I have now verified all emails went to essendon@petstockvet.com.au which is the CORRECT email address. Now seems Petstock support 'dropped the ball' and provided miscommunication making the issues worse. Thankfully, the Practice manager (not sure if I am permitted to provide her name) has resolved everything and I will be changing my review from 1 star to 3 stars thanks to her.

I was looking for a particular product that I saw online but couldn't find it, when I mentioned it to the guy he said oh yes and took me straight to it, seriously my fault as I didn't look far enough but if he hadn't asked, I would have walked out of that shop in Jandakot and gone elsewhere. Customer interaction and service is a major contact,… Read more ·  1

without it we would go elsewhere and price match and you would loose the sale. To be honest at nearly closing time both the young man and young lady were so welcoming and helpful and I felt that with their interactions that the store would be open for at least another 3 hours, NO nearly half an hour, I also work in retails and it was so very refreshing to find someone so very helpful. Please make sure that the 2 x staff members at Jandakot store on 10/12/25 , he helped me with the products that I wanted and she was so lovingly attending to the adoption boy that was in their store. I cannot find a name on the receipt but it was at 5.35pm on 10/12/25, from the bottom of my heart thank you both so very much.

Click & Collect, when the product is available at the store, is very easy and seamless. I wish I could do it with all my orders (including Autodeliver) 'cos I find waiting at home for the courier (to avoid my delivery getting stolen) is a stressful pain in the butt! But more often than not the things I want are not available at my local store to… Read more ·  1

Click & Collect and it's also more expensive than Autodeliver. This particular item was an exception price wise as it was part of an unexpected after dark cat sale. First time I've ever seen Prescription Diet foods included, which I was very pleasantly surprised by!! More of that please!!!

Also got amazing online customer service and satisfaction for a part of the after dark sale online ordering that didn't go to plan, which then worked out to be a fantastic deal purchasing another flavour variety of prescription food! And I earned base Everyday Rewards points across the board plus the part 1 offer (5x points) on the first order which unlocked part 2 offer (1000 bonus points) which I got on the second order!! Prescription food is expensive so all these little wins really help!

Staff were very friendly and helpful. I found a new cat food that costs less than my regular supermarket one. Empty plates in our house now as our cats eat all of their food. Show reply

Website is easy to navigate and ordering is fuss-free. Excellent range, prices are very competitive, and I like the fact I can order individual items rather than have to buy in bulk, which has been my experience with other online pet stores (when ordering pet food). Any questions are handled quickly and professionally. Very happy with Petstock. Show reply

Amber at the Berrimah Petstock store was an absolute superstar. Even though she was flat‑out and running the grooming salon solo, she still managed to squeeze my Cheeky boy in for his much‑needed shave. She basically performed scheduling magic while holding scissors — 10/10, Cheeky now thinks he’s a runway model. Show details ·  1

Have been waiting for Petstock to open at fashion island ,have not been disapointed by the variety of quality products available,and the friendly knowledgeable staff, This saves travelling out of our area,saving time money and petrol. Show details ·  1

Great customer service and very attentive staff! They were extremely helpful, welcoming, and made sure all of my questions were answered right away. I really appreciated how attentive and detailed they were throughout my visit. Highly recommend! Show reply