1 photo
PetStock
2.4 from 180 reviews · View Statistics
Listing monitored by PetStock

Reviews

  • Product Quality
    2.9 (61)
  • Return Claim MadeYes (11) · No (65)
  • Shipping
    2.7 (7)
  • Customer Service
    2.7 (52)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Lynda M
Lynda MNorth Queensland, QLD
  • 2 reviews

very disappointed with dog grooming.

published
Product Quality
Customer Service
PetStock
Customer S.PetStock
catl5252
catl5252
  • 3 reviews

Never have any stock(Hills science diet)

published

Our local pet stock store never has any stock.Rang and order click and collect.Still waiting after 3 weeks. Finally turned up.

Product Quality
Incentivised Review No
Return Claim MadeNo
PetStock
Customer S.PetStock

Other Pet Shops

 
 

0.0
(1,234)
DazB
DazBGreater Melbourne (Outer), VIC
  • 7 reviews
  • 1 like

Defective Dog coat

published

I purchased a dog coat Petstock in August 2020 (Ruff 'n' Rugged) As it was purchased on the edge of spring it hasnt been overly used, Fast fwd to June 2021 the jacket's Velcro has prematurely worn out.. With covid restrictions we havnt had much of a chance to get to our nearest store which is 23ks away, I returned the item to ask them what their thoughts were on the product.. I was made to feel like i was trying to rip them off somehow by suggesting that quality of the jacket was sub standard?
Petstock contacted me via the Product Review mediation process and put me in contact with the dog coat supplier (Ruff 'N'rugged)
Customer service (Sammy) from Ruff N Rugged was great and sent me a new coat and extra dog goodies.

Product Quality
Customer Service
Pet Shops

Find out how PetStock compares to other Pet Shops

Know better, choose better.

Compare all
Stewart A.
Stewart A.Greater Melbourne (Outer), VIC
  • 9 reviews
  • 4 likes

Buddy & Belle Self-warming Round Bolster Bed Steel Grey from Petstock

published

We bought a Buddy & Belle Self-warming Round Bolster Bed Steel Grey from Pet Stock on 23 May for $109.99, and now on 2 June we open it to wash the inner cushion only to find it is ripped on one side and disintegrating quickly. The medium we bought is for a 16 month old Mini Schnauzer. While the dog has been warm so far, we are very disappointed with the quality.
Pet Stock at Mornington (Mornington-Tyabb Rd) were fabulous and replaced the offending dog bed.

  • Thumbnail
Product Quality
Customer Service
PetStock
Customer S.PetStock
Nena K.
Nena K.
  • 2 reviews

grooming

published

My dog is left with some pretty bad razor burns right near his butt and end of his tail. When I called to as what has happened Medi started arguing with me. Very unprofessional

Incentivised Review No
PetStock
Customer S.PetStock
Snoo
Snoo
  • 3 reviews
  • 1 like

Pathetic

published
Product Quality
Shipping
PetStock
Customer S.PetStock
Snoo
Snoo
Bec
BecSydney Surrounds, NSW

Fantastic vet

published

Was greet by friendly staff and the while seeing the vet he took the time to explain the problem with mine and my mums dogs.

Incentivised Review No
Return Claim MadeNo
Kiza
KizaGippsland, VIC
  • 2 reviews

Crap

published

Brought $140 dog clippers got them home they worked crap called store in Traralgon was told to bring them back in got there and was told no we can’t take them back you have to send them back to company for refund so have to pay to post back then wait 6-8 weeks for refund all this happened in under an hour very poor service won’t be returning here again

Product Quality
Customer Service
PetStock
Customer S.PetStock

Other Pet Shops

 
 

0.0
(1,234)
ron
ron
  • 9 reviews
  • 8 likes

disgusting

published

placed order - received email stating would order would have to be supplied from out of state - if problem please contact them.
rang and requested priority shipping which petstock agreed - also agreed to ship that day.
3 days later rang them and they just cancelled the order after speaking to me, and didn't contact me at all.
special vet order for my animals.
disgraceful behaviour from any store let alone a pet store. buyer beware.

Product Quality
Shipping
PetStock
Customer S.PetStock
ron
ron

done that - got nothing but a feeble apology for lying to me, and leaving my sick animals to suffer.
if you didn't have the stock why agree to upgrade the shipping and then never ship at all? you just wanted the money.

ron
ron

as everyone can see from the lack of response from petstock the above was correct. i just wish everyone could have heard the conversation, because the total disinterest and hostility said it all.

Pet Shops

Find out how PetStock compares to other Pet Shops

Know better, choose better.

Compare all
Spqr1012
Spqr1012Sydney Surrounds, NSW
  • 2 reviews
  • 2 likes

Chinese algae eater doesn't just eat algae

published
Product Quality
Customer Service
PetStock
Customer S.PetStock

Website crashed

published

Understand there is a sale on and there would be a higher demand for the website.
I did infact go instore and purchase products.
However I have since decided on wanting more products and attempted for 2 days to access the website put in a queue states 15 minutes then continues to jump from 15 to 18 down to 9 them back to 20.
This is highly disappointing.

Incentivised Review No
Return Claim MadeNo
PetStock
Customer S.PetStock
C H
C HMetropolitan Adelaide, SA
  • 8 reviews
  • 6 likes

Terrible

published

Apparently a sale, it is impossible to access their websites. I find it hard to believe that so many are on the website at once for 30 hours. I have tried for over 30 hours to order my pets food.
Gave up and went elsewhere

Incentivised Review No
Return Claim MadeNo
PetStock
Customer S.PetStock

terrible website cant actually look for anything

published

this website seems to dump you in a queue to be dealt with by either a person or online bot and had wait time of more than 30 minutes. Stupid system when all I wanted to do was check if they had particular items available and cost of those possible for instore purchase. I could in fact drive to the store, look in person and buy products faster than waiting to be "served" by this site.

They need to have a real online store that allows customers to look at what stock items they offer not just special promos on a main page

Incentivised Review No
Return Claim MadeNo
Peggy Naumov
Peggy NaumovCentral Highlands and Goldfields, VIC

Halti

published

I recently took my dog to Petstock , Latrobe st, Ballarat to have a Halti fitted . Bethany was very patient with my anxious boy and within minutes he was sitting on the floor while Bethany fitted the Halti on-him.Walking instantly changed to be enjoyable so thank you to this staff member for her patients and knowledge of the correct product for my anxious dog.
A week later I went in with my other dog for Bethany to fit another Halti to him.
Our lives have changed to be a pleasure walking.
Excellence to this Petstock staff member.
Peggy Naumov

Product Quality
Customer Service
PetStock
Customer S.PetStock

Other Pet Shops

 
 

0.0
(1,234)
Dog wash downer
Dog wash downerGreater Melbourne (Outer), VIC

Looks good but doesn't reflect the experience

published

I have been using the Vermont South Petstock DIY dog bath facility. My dog is older and we have been going there since it opened. I was told when I arrived there today that I could only have 10 minutes in the facility despite the fact I had never been told that before. I had to argue to get a second token. No shampoo in the machine (not the first time). It takes a lot longer to hand shampoo the dog so took

Product Quality
Customer Service
PetStock
Customer S.PetStock
Pet Shops

Find out how PetStock compares to other Pet Shops

Know better, choose better.

Compare all
Read more reviews - page 2

Questions & Answers

Crocky
Crockyasked
Online store

Hi, why cant o order items online?
Tracey

2 answers
PetStock
Customer S.PetStock

Hi Tracey,

Thanks for taking the time to review us.

Our site is currently down - we would recommend visiting your local store to purchase :)

Thanks, the PETstock Team

Crocky
Crocky

Ok, Thank you

Tia L.
Tia L.asked
Online store

how long would it take for live fish and its food to come

No answers
Sue Vella
Sue Vellaasked
PetStock

Are there any complaints about Propalin for cats

No answers

Get an answer from our members and PetStock representatives

PetStock

Other Pet Shops

Previous
Next
See all Pet Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.