PetStock

Great customer service and great product range - could'nt be happier with the experince I received in store. The staff member that served me were all over my needs and loved my dog.

After purchasing a large bag of Black Dog (Pigs Ears)on Thursday the 29/8/19 from the Parafield store, we found the product/bag to have a strong, bad, rancid oil smell.
Upon returning the product for a refund 30/8/19 at 5pm, the staff were reluctant to acknowledge the strong rancid oil smell coming from the bag, or give a refund.
The manager stated that they always smell like that and she would cut them up and use them at Puppy Play School.
We have been buying Pigs Ear for our dogs for many years and they always love eating them. This time they would not touch them,The product was off.
A refund was evidently given

Their selling cat litter product was extremely dusty. Its quality was terrible. I got sick because of that it made whole house dust. I'm planning to complain to council as well. I just threw to the bin in same day but i couldn't rid of that dust from house for a while. Also price was double compare to the other shops with that quality. Such a dodgy place. Stay away

After 3 attempts on mobile, used computer to make booking, only to arrive at store a few days ands no record of booking and a lecture by a dog groomer on how to use a computer. Poor service and attitude, you've last a customer and anyone I know in the dogshow world will here about it as well.

Was recommended Rousehill by another branch however when I called was referred to online booking. Booked on line a week ago, no follow up confirmation received and on making contact today am told service offered not available. Very disappointed!!

This review should of been done a while ago but better late than ever.
Tomojin at the Balcatta branch is such an Assett to this company, she has an awesome, naturally friendly, genuine, kind personality & gives awesome customer service that deserves to be mentioned.
This level of customer service is often hard to find these days.
Thank you for making my day when I was there & I wish you all the best for your future.

Good for purchasing general items, especially for cats/dogs. However, more specific queries, especially regarding fish, they generally fall short. They do have "experts" in certain areas so if you require more specialised advice, speak to them.

It took 4 working days for my item to be packed and posted when it arrived the bird seed was open spread through the box and the kitten tins were dented customer service didn't even say sorry about the slow packaging time or care about the damaged items as they are still usable. Pet circle delivered same items in 36hrs

After a slight mix up with my refund (on a change of mind product) I spoke to Mel on the online chat. She helped sort it out and arranged the refund almost immediately. Very happy and very impressed with the online chat service.

Placed my order on Sunday and received on Tuesday afternoon. This was my first order with Pet Stock Online and am totally impressed with the service. Faster than any of the other online pet stores I've used in the past. Will definitely be recommending them and ordering again myself. Way to go Pet Stock

I went to Knox Petstock today and gave my Maltese Shihtzu a full groom. I was shocked when I picked her up as she was shaved all over her whole body including her face and ears! Now she looks like a chihuahua. Also the groomer cut her paw and some spots over her body by accident!! I was angry and never go back again!!

Booked over the phone for a dog groom.Being close to Christmas not easy to get in anywhere. Was told when I arrived that the groomer was injured. No suggestion for help until I asked for the lady to see if she can get my dog in anywhere else. You would think that if you were unable to take care of my dog that you would find another Petstock to accommodate. Really, Really poor. Your customer service guarantee fails terribly. I was pretty much told, too bad so sad. very sorry. That does not help me. Will not return.

Highly recommend the Chadstone store for Dog Grooming. Our Schnoodle and Cavoodle love going there and come out looking great.
We also got great advice when buying a fish tank and fish at the same store.

I purchased a dog bar collar. It was vibrating whenever it wanted. Didn’t vibrate when dog barked as advertised . It was faulty and staff would not replace even tho it was legally required