Dometic

Dometic sells overpriced rubbish. Their customer care is appalling. If you buy a Dometic product thinking that you are buying premium quality because you pay top price, you will regret your purchase. Show details

Absolutely shocking customer support, I have a Dometic RV cooker which requires a New Trivet, It is impossible to call the company, you spend forever on hold listening to the recording saying how good they are and how they are on the Swiss Stock market, You are on hold so long that the call eventually just hangs up on you, If you press the option… Read more

to get a call back, They never call you back, you use the email page and they never respond. I will NEVER buy or recommend any Dometic products if this is how they run business. I bet if i were calling to buy a $1500 Stove, They would answer. On Dometic RV cookers with the 3+ burners and Oven / Grille, A replacement glass lid alone is $800 if you break it.

We have a Dometic three way fridge in our caravan. It is just over three years old and has continually broken down regularly. Dometic have refused to help us out. Now it is just out of warranty and has broken down again. This fridge is no good and has never worked correctly. What a rip off.

Purchased this new for our caravan 4 years ago. The has never worked well at all. 2 years later put it in the get checked. They replaced a part under warranty STILL didn’t work well. Dometic won’t cover this inspection/ repair as out of warranty. Dometic won’t not buy a Dometic for your caravan.

My parents bought me a brand new CFX3 35 litre fridge from a camping store in WA in a clearance sale while they were “grey nomading” approx 8 months later still unopened and in used they gave it to me in Mackay Qld. As I’m disabled it was bought… Read more

for the “big brand” name and that it had bluetooth that I really needed. The Bluetooth never worked right out of the box so I contacted Dometic for advice. It became a 8 week nightmare dealing with their customer service who did respond quite quickly but it seems they didn’t really listen asking questions after questions over that 8 week period instead of taking all the information I had already provided or asking the questions in one or 2 go’s. The excuses given were pathetic like the app was due for upgrade which turned out not true, the fact that I told them I had an updated Apple IPhone they kept trying to give me Android fixes. Their advice to contact Dometic Service Centres in Mackay resulted in not one of them were interested as it always has been a major issue and was not worth their time but eventually I was told the circuit board would have to be replaced at a cost of approx $180 plus approx $150 to fit. The main issue from Dometic was although my parents did get a receipt my mum is in final stages of cancer so for her to find the receipt is almost impossible and the camping store it was purchased from has shut down. Dometic in their last communication with me finally informed me that the fridge was manufactured in 2019 so it seems we were “dudded” by the camping store. Since then Dometic have ghosted me and stopped all communication. For such a large company like Dometic who state they pride themselves in their product mabey I had hoped they would offer some sort of goodwill in either offering the part or labour (as I was not asking for a “freebie”) and they might have offered some sort of help…. But no nothing but a horrid customer service experience

Poor return policy for spare parts – I ordered a spare part from Dometic after a phone conversation with one of the employees and a review of the return policy on their website. When the spare part did not fix the issue, I tried to return it in original condition and within the 30 day requirement. This was rejected by them as the invoice states that parts cannot be returned once… Read more

fitted as per note on invoice. Unfortunately this note which was provided after purchase has now cost me $453. Nothing wrong with part or original packaging. I recommend purchasing from another company that treats the customers fairly

Dometic Service is second to none – DOMETIC GETS 5 STARS It's not often that I find a company worthy of praise but I found one. We have a Dometic fridge/freezer and an Airconditioner in our Jayco Silverline caravan, we had a problem with the airconditioner (nearing end of warranty period) Dometic was exemplary, fixed the problem, didn't argue, were respectful and a pleasure to deal… Read more

with. Now as the former owner of a Financial Planning Company, a Justice of the Peace Qld. and former member of Queensland State Parliament I have seen it all, believe me. That said, I have not hesitation in recommending Dometic products and service.

Dometic rubbish – Every dometic product we have has had problems! And even the new ones!

I am getting unwanted marketing emails – I have never bought anything from this website, yet somehow they have my email address and have sent me marketing email. Not happy, did they buy this list off of someone. I would like to know who so I can stop buying from them. Show details

Dometic site shows entire unit, but only selling the roll component with vinyl – I ordered from Dometic as I wanted to replace my entire awning and they had a great pre Christmas special. Unfortunately they only sent the sprung barrel with vinyl attached, not what they show on their site which is the whole unit with all fittings. I have been trying to get in contact with them, but everyone I have managed to get hold of says… Read more

they are not connected to online sales. I am then transferred to an answering service where I leave yet another message to a woman who never rings back. I have bought a lot of Dometic products over the last 15 years, but this is my first issue. They will never have my business again thanks to their disgraceful customer service.

Their customer service is NON existant – Trying to get customer service for Dometic appliances is impossible. They are rude, arrogant and unhelpful. You cannot buy products from them you must go through a dealer. Delivery times are 4-8 weeks to get a product from the Gold Coast to Sunshine Coast. The issue is in the organisation of paper work and processes within the company not the… Read more

delivery. This is so bad that dealers are reluctant to deal with them as I was told by several yesterday!