Expert and generous help
Luke provided service and advice of a quality rarely seen these days. It was a pleasure to deal with Donnellan's Preston.
Very happy with Donnellan ability to resolve the run flat flaws of these BMW tyres. Quick polite and eager to resolve my revisits. Thanks
Donnellans Preston should not be trusted repairing your car, van, utility or truck.
I hoped Donnellans Preston would service my car competently for a fair price.
On March 26, 2020, I paid a very questionable bill in full from Donnellans Preston without complaint and drove my car home.
I immediately noticed that my car had problems.
My car’s engine stops of its own accord when my speed slowed, which didn't happen before or cuts out turning a corner that was not an issue before presenting my car for servicing.
Before delivering my car for servicing, I was very concerned that I didn't have enough money to pay for their work because I had not serviced my car regularly and thought it required a considerable amount of work to bring it up to a satisfactory standard.
AVOID THIS PLACE ... GO SOMEWHERE THAT VALUES CUSTOMERS AND WHERE YOU WILL ACTUALLY GET WHAT YOU PAID FOR !!
Paid for two new tyres, wheel rotation and alignment at Blackburn (our car was driving fine and this was just part of general up keep and maintenance). On collecting our vehicle we were told it would be pulling to the right so we would need to hold our steering wheel to the left but that was as good as it was going to get because our rear wheels couldn’t be aligned due to the make of the vehicle. I attempted to ask (politely) for clarification about this as it didn’t sound right (I have been driving for 30 years) but was spoken over, cut off an...d generally treated rudely. On driving home if not for holding the wheel to a reasonably hard and uncomfortable left we would have drifted to the wrong side of the road. By the time we had arrived home (a 10-15 min journey) two of our wheel nuts had also fallen off. I promptly called our service centre with the scenario who said NO that was rubbish and to bring it straight in. Our car is now steering like a dream again !! Such a poor job and bad service that I didn’t even want to go back in to attempt to actually have them do what our hard earned money should have paid for in the first place ... !!
Fantastic Customer Service
The price was excellent, and the customer service was brilliant. The level of customer service should be used by the tyre industry as a demonstration and or case study as to how to substantially exceed customer expectations. The staff member at the Balwyn store (Joel), went totally above and beyond any of my expectations. They are laps in front of other tyre places for customer service. In comparison, other tyre places are still back at the starting line! While other tyre places say they will get back to you, they actually do, with RESULTS, not excuses. I will certainly be recommending the Balwyn store to my friends, family, and anyone else, to go there for any of their tyre needs.
I needed some new Bridgestone tyres for my Holden Calais and rang no less than 10 different dealers for a quote. Donnellans in Collingwood were by far the cheapest. Their service was also first class. Give them a call, you won't be disappointed.
Do not cover their warranty
They won't cover warranty on tyres my mechanic said were cause by a poor wheel alignment.
the tyres are worn on one side of the tyres. They tyres were replaced 6 months ago with a wheel alignment. Took my car to get serviced by my mechanic 2 weeks ago who said they tyre wear is caused by a bad wheel alignment. Went to complain to Donnellan in blackburn and they said it was due to low tyre pressure. My Mechanic said he checked the tyre pressure to 38psi 2 weeks ago. When I asked why they were only worn on one side he could not answer the question. Warranty was refused.
BMW X5 M Fabulous
Advised to install Bridgestone 275/40R20 and 315/35R20 tyres to my X5 M and found to be excellent tyres. Service was swift, alignment included and can't ask for a better result. Thanks to Luke for his advice.
Got a SMALL screw in the middle of the tread on new tyre.
Donnellans at Whitehorse Rd. They had a look and said not repairable and that I would need a new tyre. They quoted $450.00 for one new tyre.( I had paid $285.00 from another tyre shop only four weeks ago). I walked out, went to another tyre shop, they repaired the puncture for $35.00, no problem.
Donnellans attempted to rip me off.
Would NEVER recommend or go to them again. Very unscrupulous and dis-honest tactics used
Got to talk to the technician
This is in relation to Donnellans Collingwood only. Got a set of new Bridgestones this morning. Service friendly and prompt, even though they were really busy. Got wheels aligned. Situation explained fully by the technician. Excellent. Car driving better than ever. Cheers guys.
Instant Service and Prompt in Replying.
I had a puncture with my BMW RFT during NY period, email Donnellans Tyre that I need to get it fix on a public holiday and received a reply next morning telling me to bring my car in to any of their branches. I proceed to the Collingwood branch where Rocky & his team are professional and got my tyre fix in no time. Thanks guys it's worth the drive from Altona North to had my tyre fix.
Just got my Landcruiser tyres done from Collingwood store this morning. Friendly and professional service plus reasonable price. I had this car for 16 years, never once I was told to come back for free checking of the new tyres and alignment after 5000km to make sure all goes well. Highly recommend.
Worse one ever!!!
Please Please don't take your car to this place. If there is a problem with your car, the only thing this bunch of people know is to how to make it 100 times worse! Staffs are so rude and full of lies!!
Hopeless - they did a service, i took it back as the car stalled after 10 minutes, they said they fixed it, the brakes seized up on the freeway, i took it back again and now they have told me to see a brake specialist - WOW pathetic!
I wouldn't recommend to anyone...
If you love your car, go to a different tyre shop.
These guys don't know what they are doing and they are the rudest tyre fitters getting around..
Not friendly to talk with. i would not recommend to anyone..
The weight fallen off within two days and when I called them to ask about it, they said that was my fault. Also my car is not staying on the road as it's pulling to the right.
Are they for real?? I didn't know what to say..
Questions & Answers
do you stock Hankook Optimo H426....215/60/R16/95V.......and if so how much to have Four fitted and balanced???...ps...you just fitted some bridgestone radials to my au wagon a few weeks ago and did a FEA on it too. Whats your opinion of the Hankook tyres i have mentioned above????
Get an answer from our members
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