Mobile Tyre Shop

Another great service from mobile tyre shop, today. This is the second time in about 12 months that Nicholas, our technician, has serviced our vehicles. Excellent communication, timing and service. Well done, Nicholas thanks again.

Very happy with the service and would definitely use again. The technician was friendly and efficient and very helpful plus saved $430 on the tires I purchased vs. the local tyre shop. Show details

I'm very happy with the service, technician was great and easy to talk to, a really good service you offer and very competitive prices on the wide range of Tyers you offer. Show details ·  1

Excellent service from Anthony. Four new tyres on new rims. Show reply

Bought so-called “premium” tyres and had them fitted on Friday 16/05/2026. On Saturday 17/05/2026 — less than 24 hours after the service — I drove the car for the first time and immediately received a warning on the dashboard regarding the front left tyre. When I pressed on the tyre, it was clearly underinflated. I contacted customer service and… Read more

had one of the most frustrating customer service experiences I’ve ever had. The only solution offered was an appointment for Tuesday, meaning I would be without my car for Saturday, Sunday, and Monday — despite heavily depending on it for daily activities. No assistance, guidance, or consideration was provided regarding transport alternatives, parking, or Uber costs caused by this issue.

What was particularly disappointing was that your representative was very quick to explain that I would need to pay a $160 call-out fee if the inspection concluded the issue was not your fault. However, when I asked the very reasonable question:

“If the inspection concludes the tyres were faulty or incorrectly fitted, will you reimburse me for the costs and inconvenience caused by not having access to my car for three days?”

…the only response I received repeatedly was: “we will proceed accordingly.”

That is not a clear answer, nor acceptable customer service.

I also requested a ticket/reference number for the call due to how concerning the interaction was, and instead I was simply given a phone number. The lack of professionalism and accountability throughout the process was genuinely shocking.

When someone finally attended on Tuesday, they confirmed the tyre was flat and concluded that the valve cap was leaking air. The technician then stated: “we don’t touch the cap,” which I found extremely confusing considering tyre inflation obviously involves interaction with the valve.

Overall, this entire experience has been exhausting and deeply disappointing:

* Fault detected less than 24 hours after fitting * No urgency shown to rectify the issue * Extremely poor customer service * No practical support offered despite the inconvenience caused * Loss of confidence in both the workmanship and the “premium” tyres provided

At this point, I genuinely feel uneasy driving the car and have very little confidence in the service your company provided.

Highly recommend Mobile Tyre Shop. Ash turned up right on time and kept me informed about his whereabouts and arrival time, which I really appreciated given it’s a mobile service. From the start, he clearly explained what he was going to do — replacing the two back tyres first, then moving to the fronts. I had all four tyres replaced, and he kept… Read more ·  1

me updated throughout the whole process.

Once the job was finished, Ash didn’t just pack up and leave. He took the extra time to go over the old tyres with me and pointed out the wear pattern, recommending a wheel alignment. That’s something I wasn’t aware of, and I was genuinely grateful he explained it. He could easily have just loaded the old tyres into the truck and driven off, but he spent that extra few minutes making sure I understood what needed attention.

The service I received — especially at such a great price — was outstanding. It’s hard to find that level of care and professionalism these days.

Thanks very much to Ash and the team!

AWESOME EXPERIENCE! Initial web-chat discussions were with Charlie, who helped me with the booking price and advice - I had one damaged tyre and wasn't sure of the state of the other three, so he suggested to purchase all 4 and bring them onsite (save back and forth and multiple appointments) and have the Technician review and advise. Any needed… Read more ·  1

tyres could be easily refunded. The booking process was seamless and confirmed my tyre selection and my appointment. Brandon was my Technician, who provided TXT updates en route and arrived exactly at on time. Very courteous and professional and explained the process, no additional requirements needed. I explained the tyre issue and he did an assessment and advised the other three were fine and did not need replacing. He then proceeded to replace my damaged tyre (took less than 20 minutes) and contacted his account team to initiate the refund process for the three unused tyres and advised it would take a couple of days to process the refund. Process was simple and quick, and I had my tyre replaced next business day (I found the problem on Saturday evening, today is Monday) with no fuss at all. Highly recommend this wonderful service! Thank you Brandon, Charlie and the Team at MTS!

I had a fantastic experience with Mobile Tyre Shop today. Taylor was my technician and he was punctual, highly professional, and provided overall great service. He got the job done efficiently and made the whole process completely effortless. Highly recommend! Show reply

Fantastic service. Booked online and received immediate email and txt confirmations from Michael for next day service. Ryan was exceptional with great knowledge and went above and beyond with his service. Very positive experience all round Show reply

Ben delivered a top notch service! Customer service, quality and timely perfect, cannot asked for anything better when receiving a service, doesn’t matter what kind of service. Ben was fast and reliable and completed the job quicker than expected. Show reply

I use The Mobile Tyre Shop every time I need tyres, and they've never let me down. Their service is efficient and completely without fuss - they turn up, get the job done in good time, and I get new tyres without having to leave home. I recommend them to anyone who asks. Show reply

Huge thanks to the team at MTS for their outstanding customer service. Had a minor issue with a set of tyres recently, but Jesse and the team handled it promptly, professionally and stood behind their products with zero fuss. Great communication and genuine care for their customers. Highly recommended! Show reply