427 reviews
AI reviews summary
Pros
Cons
Verdict
Jim’s Mobile Tyres receives overwhelmingly positive feedback for its convenient, on-site vehicle care and responsive customer service. Customers consistently highlight the efficiency, punctuality, and professionalism of the technicians, making it a reliable solution for urgent roadside issues and routine replacements. While a small number of reviewers note that pricing or call-out fees can be higher than traditional alternatives, the overall sentiment remains exceptionally strong for its speed and convenience.
The were quick to replace my tire and they came out on a Saturday evening. The wait might be a while given they are busy but still very much appreciated since it is a weekend night. Gary was patient too.
- +1
Brodie could not of been anymore helpful and kept me informed and updated on his arrival to assist us. He was fantastic. Could not fault his knowledge and customer service and how he assisted me and my travel companions Show reply
Would highly recommend Brodie from Ballarat, communication & customer care roadside was 10/10. He stayed in touch, letting us know his timeline, arrived calm and explained absolutely everything to us in detail.. Gave us options to what we could do to get back on the road. Thank you for your amazing job Brodie you should be proud of yourself . Well Done mate Show reply
Reviews with attachments
- +2
Shane was amazing, I was stranded with a flat tire due to screw being in the tire. As soon as I called the lady did her best to have someone out. I had 2 young girls with me who were all ready for our trip back home 3 hrs away. But when we noticed the tire down , sontaht made us leave Townsville but later than expected. Shane came had the tire… Read more · 1
done with in a short time, and he was very friendly, made sure air in all tired were safe, he done a great job. We were so lucky to have him come fix the puncture and get us back on the road. .
Outstanding service, punctual, professional, courteous and very competitive prices. Have used this service for 3 vehicles now and would definitely recommend. Show reply
Called and booked for a second opinion on a tyre that would slowly lose air and had been for some time. Went to a business we had been using for years and they said there was no leak at all but the tread was getting “dangerously” low and I needed two new tyres at the front. I said thanks I’ll consider it but I know there is a leak and so I need to… Read more · 1
think about it.
I reached out to Jim’s here in Townsville and Shane messaged back quickly and offered to come out the same day. Arranged for the next day and was on time. He found the nail in my tyre in 30 seconds and showed me - it was obvious.
He offered a rotation also and within the hour my tyres had been rotated, the puncture repaired and the job was done. He showed me the tread and confirmed the tyres are fine to drive on and not at all dangerous or needing replacing. When it’s time however I will not hesitate to call Shane back to complete the work.
Absolutely lovely guy with amazing customer service. Highly recommend.
Great same day service and very competitive pricing all from the comfort of your own home. Show reply
Fast and easy service had me back on the road in minutes! Will definitely be using this service again in the future. Show reply
A great, convenient Quality Service that supports the Veteran Community. Available 7 Days a week, and is quick and reliable. I’ve now saved Jim’s Mobile Service as I’m positive that I’ll need them again. Show reply
The worker was incredibly nice and patient but also very quick, efficient and knowledgeable!! Show reply
Ben attended on time, was professional and completed the puncture with high quality. Highly recommend and extremely satisfied Show reply
Mark was fantastic. Wealth of knowledge and great customer service. He fixed our flat Tesla model y tyre so quickly and was great to chat to. High recommend. Show reply
Find out how Jim’s Mobile Tyres compares to other Mechanics
Know better, choose better.
Very nice staff to help me out, the service is nice and quick, tyres quality reliable ! Show reply
I had an excellent experience with Jims Mobile Townsville. From the moment I called, Shane was friendly, helpful, and quick to organise assistance ASAP when I had a flat tyre. I really appreciated the great customer service and would highly recommend this company to anyone needing tyre assistance. Thank you again Shane for the outstanding service! Show reply
Binod was awesome, he was very helpful and went out of his way to help ipin a difficult situation, highly recommended! Show reply
After an interesting morning, i needed two brand new tyres asap, rang around Townsville asking a few different tyre shops if they could get me in so i can be on the road again, after not one single person was able to help or have my size for the tyre I was about ready to give up but thank god with a little google search and the quick response from… Read more · 1
Shane Tully, who had excellent communication skills for an Irish man, he help out and got my car back on the road nice and quick. Could not be happier
I had a great experience with Jim Tyres. The tyre replacement was completed exactly on time, which I really appreciated. The technician who came to replace the tyre was professional, friendly, and very knowledgeable. He explained everything clearly, worked efficiently, and made sure the job was done to a high standard. His positive attitude and… Read more · 1
excellent customer service made the whole experience stress-free. I am very satisfied with the service and would not hesitate to recommend Jim Tyres to anyone looking for reliable and professional tyre services. Thank you for the outstanding work!
Better turnaround time based on local suppliers. Got on the road 4 hrs earlier Show reply
Latest follow-ups
Shane was very clean and tidy about his work in and outside his van, I would fully recommend him and his work. Well done Shane ✔️ Show reply
Follow-up · Shane fitted 4 tyres to my caravan it only took about 1 hour. The tyres were a load rating tyres which I asked for they were a lot cheaper than other yer places Good value. Shane was very clean and tidy himself and his workmanship. I would recommend him to any body Thanks Shane for a good job.
Mark from Jim’s Mobile Tyre service was an absolute legend. Contacted me back straight away after I booked. Gave me a time line. Ended up coming early and repaired & refitted my tyre with ease. Very helpful & friendly experience. I will recommend to my friends happily. Good job! Show reply
Follow-up · Tyre did not need balancing. Repair was fast and he cleaned up after himself. Top job
Mark was great from the first call knowledgeable and recommended options to suit requirements. Arrived on time and completed job as needed. Show reply
Follow-up · Yes more than happy with tyres There was no mess left behind after the job Pricing was good compared to others
Find out how Jim’s Mobile Tyres compares to other Mechanics
Know better, choose better.
Positive reviews
I had Brodie come out today to change over a tyre for me . He was very efficient, got here right on time, thoroughly checked everything, and just a generally nice guy. I got some business cards because I would call on him again if needed and would recommend him and Jim mobile tyres to anyone as well Show reply
Lijo the legend Saved the day ! Super responsive - attended my vehicle in less than an hour and a half of calling ! Thanks guys very impressed and grateful! Save this contact for emergency car tyre repair ! Show reply
Excellent service called and he was there in less than an hour replaced my tyre quickly and did an amazing job and also saved me money offered me many price options Show reply
Negative reviews
Would give 0 stars if it was an option. Jim's advertises 24/7 roadside assistance. I made a call at 6pm on a friday night, got a response from a service man over 60hrs later at 9am the following monday. Useless service and false advertising. Typical of the Jim's business model.
Follow-up · No fees charged. Was told I would get a call back in 30-45mins ended up being 48hrs No service provided as they gave false advertising and wouldn't trust their work
I did consider Jim's mobile tires but they quoted $120 for a puncture repair and a $90 fee if it couldn't be repaired. Bob Janes quoted $55. In the end my tire couldn't be repaired so I'm glad I went to Bob Jane instead as they were able to replace the tire on the spot without charging me for the puncture repair. Show details
The worst service I ever experienced.Try to cancel the service since they told me going to be 2 hours away. Call them back 15 minutes from initial call to cancel it , they said can’t cancel. Have to pay for cancellation fee.
Recent reviews
Highly recommend Binod and Jim’s Mobile Tyres Hobart! He came out to help me around 7pm when I had a flat tyre on the road and made sure I was safe to get home. Very professional, friendly, easy to deal with, and reasonably priced. Thank you so much, Binod, for your help! I’ll definitely be using your service again in the future whenever I need tyre assistance. Highly recommended! Show reply
Shane was great to deal with, gave me the right advice in regards to my tyre choice. The fact he came to my work and completed the work to a high standard was a bonus. Highly recommend Shane in Townsville. Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
We appreciate your review and are sorry we… Read more