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great service and clean carpets – Kortlee was extremely efficient and knowledgable. The carpets looked so much cleaner and got stains out that I didn't think he wood. It looks so much lighter and brighter. Great advice provided for the future. Show reply
Amazing Service – Last minute call this morning for help and help arrived on the day thank you so much for your quick response on time and a wonderful service will highly recommend five stars for sure
Fantastic service – Had Luke clean our carpets, Friday 15th 11am friendly efficient and very happy with results stain been there for over a year did not think it would come out, highly recommend this company Show reply
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Outrageously disappointed – I booked to have my carpets cleaned just before Christmas 2019 & Found my technician to be a friendly person. I have to admit I was very surprised that it took him the same time to complete my whole house, as it did me, to simply vacuum. Upon completion, after glancing at each room, I mentioned to technician that I expected them to come up much… Read more
better & that I was not satisfied with results. One particular stain I told him I didn’t expect to come out, but knew the rest were simply household day to day marks. Asking him to repeat procedure on couple of marks, which removed them. He assured me that would look better once dry & so I paid him & he left. Two days later we went away for 3 weeks on Christmas holidays & upon returning, carpets fully dry now, I went through each room & found that it was much worse than I had initially advised technician. I proceeded to contact Dry master carpet cleaning to express my dissatisfaction. I was told to email photos, which Clearly showed the extent of the entirety of carpets to be unclean. I was given stalling excuses & no attempt to rectify to issue by the owner of company [name removed]. Then after a full month of continuous emails & phone calls left without reply, I purchased a carpet cleaner from supermarket & spot cleaned a couple of marks, which came out without effort. Finally I got the Owner on phone & he claimed they must all be permanent stains, regardless I told him I was able to remove some myself. He made it very clear that he had no intention of rectifying the issue & in fact made a mockery of my complaint. I am out of pocket $200 & my carpets throughout the whole house, have numerous marks & look like they haven’t been touched by a so called “professional carpet cleaning company”
I am not one to make complaints & usually very understanding to situations that can not be rectified due to matter beyond their control, however this was not the case here.
I am extremely disappointed at the results I received, the lack of communication & simply being ignored, but above all I am disgusted in how the owner of this company did not stand by his quality of work nor acknowledge the clearly obvious need for rectification, that should have been done promptly in this situation.
Carpet – Very Happy with Luke he presented himself on time and was very obliging on any request I asked, I would be happy to have your company clean any additional carpets in our home in the future. Show reply
Great job! – Job was completed in the time estimated and the job was thorough and done to satisfaction. Very happy with the result. I would definitely use them again. Thanks very much Show reply
Good job well done – Job was not easy, but was done efficiently and well. Small mix up with time of arrival, but apart from that, very happy with the result. Will certainly use Drymaster again and would be happy to recommend them. Show reply
Didn't even bother to show up – I had scheduled an 8:00am appointment on Saturday and the cleaner didn't bother to show up. I phoned the office repeatedly who just advised they were unable to get a hold of him. Really disappointing considering there are mostly good reviews. I was told that someone would contact me today (Monday) to discuss but have not received any form of correspondence. I was completely inconvenience and am really unimpressed with the customer service.
Hi Heidi, thank you for your review.… Read more (+3 replies)
Fantastic job highly recommend this company – The gentlemen turned up on time and was very polite. He did a thorough job of my 4 bedrooms and lounge room carpet. I would highly recommend drymaster cleaning for all upholstery and carpet cleaning Show reply
Excellent service! – John arrived on site punctually and carried out the quoted works professionally. We are very happy with the results and would recommend Drymaster to our family and friends. Show reply
Carpets dry cleaned – Quoted and booked online. Professional and did amazing job. Great tips on removing stains. Will definitely be a repeat customer. Show reply
Very happy – Very happy with service and will use again and recommend to my friends and family operator was very polite and most helpfull Show reply
Fabulous Job – Right from the start with the online booking, Drymaster were very efficient. David messaged the night before confirming the job, arrived on time, was courteous and friendly, and cleaned the very stained carpet perfectly, resulting in it looking brand new. Great job! I would highly recommend them. Show reply
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Awesome job, so thorough – My lounges were cleaned by Tommy. My lounges have never looked so clean! He got all stains out, and took the time to put the cushions out in the sun so they dried in no time. Very happy with the service.Thank you. Show reply
good job – Came on time as planned. Efficient and cleaned carpet to a high standard. Can highly recommend to anyone who requires this service Show reply
Drymaster Carpet Cleaning - Gold Coast - I was so impressed!! – I highly recommend [Personal Name Removed] from Drymaster Carpet Cleaning on the Gold Coast. Over the years we had accumulated multiple permanent carpet stains in the bedrooms that several other companies had been unable to remove over the last 13 years. Well thanks to [Personal Name Removed] we do not have to lay new carpet as we planned to do as… Read more · 1
our carpet looks new again. [Personal Name Removed] took the extra time and care to remove the old stains. I just can't believe how fresh and clean the rooms look again. Exceptional value for money and the best service I have received on the coast for a long time.
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Hi Sarah thank you for your half truth… Read more