Pure Dry Home Services
Verified743 reviews
Really impressed by the level of service and quick response from Pure Dry. They quoted and were able to come and steam clean my house in a quick turnaround. The technician was very communicative about arrival and the job whilst at my house. Really happy with results and definitely will be using Pure Dry again.
Was informed when they would be on-site, drive called to confirm time. I was informed of potential problems with stains. Kept updated as he progressed. Very happy with the result. Would use them again
- +5
I had my sofa, rug and runners professionally cleaned today, and unfortunately I am extremely disappointed with the result. There are still obvious stains and significant brown discolouration left on the items. I specifically told the technician while he was here that I was not happy with the result and that I expected the cleaning to be… Read more
substantially better than what I had previously achieved myself using a Bunnings carpet cleaning machine. His response was essentially that “that’s how it is.”
For $350, I expected a much better result from a professional cleaning service.
The frills on the runners are still brown and look heavily soiled, while there is also obvious brown discolouration remaining throughout the carpet. When I raised this with the technician, he told me that it would be better to simply cut the frills off because, despite his 40 years of experience, no professional cleaner can clean them properly.
I find this response completely unacceptable. If certain areas cannot be properly cleaned, this should have been explained to me before the service was carried out—not after I have paid $350 and am left with a result that is still visibly unsatisfactory.
I paid for a professional service because I expected a professional result, not to be told that the remaining dirt and stains are simply “how it is.”
Reviews with attachments
Great job, thorough, with attention to detail. I'll be happy to use the service again. 100% happy.
I am extremely disappointed with the service provided by Pure Dry Cleaning, specifically the technician, Jeff. Jeff sprayed my three rugs and then used a small machine, stating that he had “steam cleaned” them. I have engineered floors, and Sandra from Pure Dry Cleaning had previously advised me that the rugs should be taken outside and not… Read more
cleaned on the engineered flooring. That advice was not followed. While there was no damage to the floors, the actual rug “cleaning” consisted of about five minutes of vacuuming per rug, which he then considered complete.
The couch was another major disappointment. Jeff stated that the marks were “stains,” which they were not. The clean was extremely quick and superficial. I later re-cleaned the couch myself using a basic Kmart cleaner, and the amount of dirt that came out was significant — enough to fill a vase — which clearly shows the job was not done properly - see attached picture for the dirt.
I want to acknowledge that the office team were professional and polite. However, the technician’s workmanship and the claims about his years of experience are highly questionable based on the outcome of this service.
Unfortunately, I would not recommend this service based on my experience
- +1
The technician was short on time. He didn’t bother cleaning the back of the couches in the theatre. He didn’t move the couches and left the carpet under the couches dirty. Also you can see visible stains on at least one couch.
Satisfying Experience – Carpets and Lounges steam cleaned, results outstanding, Warrick the champ who carried out the service was a real gentleman, the company has a customer centric focus. Will recommend and use again.
Positive reviews
Very friendly and efficient and happy with the result. Would recommend
PURE DRY IS AN EXCELLENT SERVICE – The results far exceeded my expectations. It was a very challenging clean with unsealed terracotta tiles and 30 yer old carpet. George was excellent. Recommend without hesitation.
Excellent service - very happy thank you Yasser – Had my large lounge, 3 rooms and a rug cleaned and sanitized today by Yasser and I cannot recommend his work more highly! All care taken and did not rush. Got stains out that others failed too! Thank you so much Yasser for your hard work! (I know it was a tough one with the humidity) I will definitely be using Pure dry again and I will be requesting Yasser as my technician.
Negative reviews
Not satisfied at all – The hall way and rooms come up good after done but lounge still looks the same with stains looks the same and other spots looks worse will never use these guys again
One Star is Too Much – Possibly the absolute worst service I’ve ever experienced. Incompetent, extremely rude and unprofessional. In fact 1 star is too much. Shop around but don’t use this company.
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UTTERLY DISAPPOINTED WITH POOR SERVICE – I was quoted $356 for dry cleaning the carpet of my 5 bedrooms, lounge, dining room, hallway, landing and staircase. When [Name Removed] arrived, he offered an additional service to disinfect the rooms for $20 each because he said the dry cleaning itself would not kill the dust mites and bacteria. Finally, he agreed to disinfect the whole carpeted… Read more
area including the 5 rooms for an additional $144, making the total cost to $500. I agreed as I didn't mind paying for good service.
But I was left feeling cheated.
My house is double storey and [Name Removed] carried out his work upstairs while I was downstairs. But I have a permanent CCTV camera upstairs which I reviewed after [Name Removed] left. He did not pre-vacuum the entire carpeted area upstairs although he said he would. It is also advertised on Pure Dry's website. He covered only a few small areas. He left the vacuum cleaner running in the master bedroom while he checked on his phone at the landing.
My MAIN disappointment was the dry cleaning of the staircase. The camera showed that he did not pre-vacuum the staircase. He sprayed the chemical and then used an instrument (looked like a brush) to do a cursory stroke on each tread. I spoke to him when he reached the bottom of the stairs and he said that he had done the stairs twice (subsequently proven to be untrue). When I asked how he dry cleaned the stairs so quickly, he said he used a smaller machine. I requested to see the machine and he brought me to his van to show what looked like a small mop-head but no machine. I had my doubts that he had used the small machine and this was confirmed when I viewed the camera recording.
I called the Company's main line to complain about the poor cleaning of the staircase and [Name Removed] answered. She tried to explain the matter away by saying that, sometimes overcleaning of the carpet is not good as it can damage the carpet. I wasn't satisfied with the answer. Finally, she gave me an email address for a formal complaint to be made.
Reading the other poor reviews, I know that nothing will come out of lodging a complaint to the Company. So, I am leaving my comments here to FOREWARN anyone thinking of engaging Pure Dry Carpet Cleaning. I will definitely not recommend them to anyone.
Recent reviews
Blown away – I got my carpets sanitized and cleaned today. I have to say that Yasser was so friendly, easy to talk to and new everything about cleaning carpets. He did an awesome job on my carpets, I really didn't think it would look so good and smell so fresh. I was called before he came to let me know he was on his way and he cleaned 5 room quickly. The cost… Read more
was very reasonable as well. I have no hesitation recommending Pure Dry and especially Yasser to clean your carpets.
Excellent service yet again! – We’ve just had our third house cleaned by your team, and once again, we’re blown away by the results! The carpets look fantastic, and the expertise and attention to detail from your team are unmatched. Your office staff were so friendly and helpful, making the whole process seamless. It’s always a pleasure working with such a professional and… Read more
reliable team.
Thank you for your consistent excellence—I’ll continue to recommend Pure Dry to everyone!
Fantastic carpet and upholstery cleaning service – Yasser was amazing. My carpets and lounges look like knew. The service was professional, friendly, prompt and has totally eliminated any trace of dog hair and smell! Will definitely use again.
GREAT Carpet Cleaning by BRETT – Extremely happy with the friendly service provided by BRETT CAMPBELL who cleaned our carpets today. They look fantastic! Great value for money and we'll request his services again next year.
Waste of money! – Was quoted $235 to steam clean my 4 bedroom home. The older gentleman arrived and said the carpet will smell afterwards if not sanitize which was another $150. So I reluctantly agreed. He completed the whole 2 storey house in under 30 minutes which seemed very fast. Didn’t seem like he was at all thorough. Once he finished, I said that was quick… Read more
and his response was that he’s been doing this for 45 years. Maybe that explains why he’s not thorough and just wanted to finish as fast as possible. So the next day, after the carpet had dried, the carpet now smelled when previously it didn’t and there was no improvement in the appearance of the carpets. So I am now ripping up these carpets and replacing it. Thank you Pure Dry for making me waste $385!
BAD CUSTOMER SERVICE BY ALL PARTIES – Monday 20/4/24 Dear Pure Dry Carpet Cleaning, I would like to report an unhappy customer service from the carpet cleaner towards me on Friday 17/4/24 11.30am at 53 Caloola Avenue Penrith. Invoice Number #: INV145684.....please issue to me another invoice without the incorrect comments. Two gentlemen arrived at my home to service my carpet… Read more
cleaning.....one was elderly one was younger. As soon as the younger man came inside my home he had a look at my home and offered me a discounted Sanitising treatment....he said normally it would be $35 per room but because my home was small he could do it all for a total of $200 all inclusive with the $132 of the carpet cleaning......I told him thank you but I am not interested.....he was not happy but continued his job .....I had mentioned to him to pay attention to the high traffic areas please to which he agreed. The elderly gentleman supported the heavy thick hose as the younger man proceeded with the carpet cleaning....they were finished within 20 minutes. Then the younger man had told me during the job that he was not comfortable with my dog barking so much and I said/explained he was a Guard dog and was doing his job....the man said he had a German Shepherd at home and if he asked him not to bark he would stop....I told him well that’s your dog....mine is not your dog. After he finished and they went outside the property he asked me if I want to see how dirty the water was and I said not really as of course the water would be dirty otherwise why would I want my carpet cleaned....he insisted I see the water so he preceded to pour the water out of the machine where the colour was light brown....I could not believe this mans belligerent attitude to the entire job. When he came inside he asked if he could recharge his eftpos machine so as I can pay....I said yes....I then paid the $132 and he then asked me to sign a document or I would not be given an invoice/receipt....I told him that was illegal and I would report him as such......but I continued to say that I wanted to get my seeing glasses so as I can read the document even though I was not going to sign. When I read the document it stated my carpet was very old with many very dirty stains especially the heavy traffic areas and also had numerous burn marks ......by this stage I had become very uncomfortable and annoyed with the man and told him to his face that what he had outlined was an outright lie as yes my carpet was old and had “1/one” burn mark in it that was reported to my landlord when I first moved in this property but my carpet was not very dirty and I repeated I will not sign anything that was exaggerated in the detail. He then said I would get an invoice with a lesser explanation of the condition of my carpet emailed to me......I told him I found him unprofessional, pushy and a liar.....I also told him I would report him as such. I have had my carpet cleaned many many many times but not once during all these times has any carpet cleaner given me such a difficult time.....I know I never want to see him again..... I also believe he thought that because I am a woman he could push me around so as to get more money out of me or he was just plain disrespectful. After they left my my home I went online and saw the invoice and was not at all happy....later the same day I reported as much online at your complaints website as asking for another invoice without the untrue comments he outlined. Thank you for your time and I hope you will issue me a new Invoice for the $132 cost for the carpet cleaning ASAP please.
Diana Alexiou
7 years and the service is always excellent – We absolutely enjoy having our carpets and sofa cleaned by Lyod and he’s been at our home for over 7 years . Always kind considerate and helpful. Thank you Lyod , you’re the best . See you next year . C Robinson .
Pest Control service - I highly recommend – I recently had a pest control service done and I could not be happier with the results. The team was professional, efficient and really knew their stuff. They took care of the pests and left my home pest free. I highly recommend their services.
Find out how Pure Dry Home Services compares to other Carpet Cleaning Services
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Incredible Service and quality work – Can not thank Warwick enough for attending to my home personally to carry out this work. not only did he deliver on the guarantee of perfection, he was able to answer any questions I had. He was a delight to speak with and you could tell the he cared about his clients.
Not satisfied (jobs not done properly) – Start time7:45-finish 8:07 Not even half hour Not suitable for the job
Changed the price – I booked last minute & thought my prayers had been answered but instead I was quoted $106 on the phone but when the guy turned up he quoted $200 minimum. So if you like inconsistency and being let down book with these guys.
Quote doubled up on the moment!! Rip off – I wish I had read these reviews earlier! While doing the end of lease clean, the quote doubled up on the moment! Nothing had been mentioned that either of the cleaning methods selected on the moment would have such a savage increase. Left with no time for alternatives and a threat that the basic cleaning would not guarantee adequate… Read more
cleaning...The result was fine, nothing surprising thou...but highly doubtful that it had any significant difference with the basic cleaning at this point. DO MAKE SURE TO INQUIRE ON ALL THE HIDEN COSTS!!
Ripped off on price, not quoted before the job – Booking was simple and quite was quick. Then when the man came he told me it needed sanitizing. This was a” little bit more” with no price given. Then he sprayed one room, I went back to say please don’t and he said he had sprayed the whole lot … but he told me he had sprayed one room when I questioned him. So he said he would discount it for me. … Read more
Still no price given. He completed the entire place in 20 mins then when I went to pay it had doubled. I was quoted $127 and it was $247 because of the sanitizer. That is not a “little bit” when it has doubled in price. I did pay the amount and take it up with the company. They refused to refund as I signed that the job is done. This is an appalling service of ripping off people.
- +1
Ripping off the elderlyh – Years ago we used this company, and it took them 90 mins to steam clean, dry and deodorise. So,my parents thought to try them again. Big mistake. Tall skinny lad came in, and "cleaned" the house in just 30 mins. My elderly mother gave him cash, and got no receipt. The carpet ended up being just as dirty as before he came - but now it was damp. … Read more
He had done nothing but put water into the carpet and ran off. When I complained and sent them photos, they said "the carpet is worn", when there is no evidence of that. It must be their standard brush off line. Anyway, my elderly parents have122 dollars less in their pocket, and the carpet is as dirty as before. Oh, and we had to switch on fan heaters in every room to get it to dry for hours after. Completely different company. You can see the carpet stains and the wet stains in the pics. BEWARE.
Excellent service! – Lloyd called ahead of time and was punctual and friendly. I had originally planned to only get a few rooms carpet cleaned to keep costs low and do the other rooms another time, however Lloyd quoted us a great price so we got the whole house done! He was very professional and did an excellent job! I highly recommend this company and will definitely book with them again!
BEWARE! DO NOT USE THIS COMPANY! – Technician attended my elderly mothers home and immediately started the hard sell coercing her into adding "industrial chemicals" and "antibacterial treatment" increasing the quoted price from $133 to $483! "Dry cleaning" was specifically requested when booking, but technician did steam clean instead and left the carpets so wet they took 3… Read more
days to dry. Once dry it was very clear the technicians machine head had been dirty and the carpet now has brown stains where no stains had been before.
A complaint was sent via email including photos however the company wasnt interested in resolving the issues other than offering an inspection and review by the same technician who did the job. No other alternative was offered when they were advised that technician was not to be sent back. A refund was then requested but denied on the grounds that the customer service rep "didnt have the authority to do that".
This is a clear example of an unprofessional company who make money on vulnerable customers by using unethical tatics to increase quotes exorbitantly and unnecessarily, not to mention the actual work was far from acceptable!!!
Since my review I have exchanged several emails with the lady handling my case resulting in a… Read more