Drymaster Carpet Cleaning

Drymaster Carpet Cleaning

 Verified🏆 2024 Award
4.5

406 reviews · Statistics

PositivevsNegative
89% · 36339 · 10%
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Rates and Fees
4.4 (18)
Job Satisfaction
4.2 (19)
Timeliness
4.5 (19)
See the Best Carpet Cleaning Services in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Drymaster Carpet Cleaning406 reviews
Trevor W
Trevor W
  QLD, Brisbane

Really Great Job

Luke arrived early and got out the stains we pointed out. Gave some great maintenance advice and the carpets, rug and lounge look terrific. Great price - Great result!! Show reply
Flavietta
FlaviettaVICGreater Melbourne (Metropolitan), VIC8 posts
  QLD, Brisbane

Wasted my time

Booked to have my sofa cleaned- no stains just light “soiling” from being sat on.
Technician (Glen) was 20 minutes late.
There was an obsession about the number of steps up to my 2nd floor apartment and even though I was advised there’d be an additional fee (which I was happy to pay), it was clear he wasn’t keen on carrying his gear up. Spent 15 minutes looking for the care label on the sofa, because there isn’t one he basically wouldn’t clean it.
Suggested I call the manufacturer or hire a cleaner and do it myself.
Technicians don’t work for Drymaster, he had a different business name on his shirt.
Couldn’t wait to get him out of my house.
Useless and a huge waste of my time.
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Jan H.
Jan H.WAPerth, WA
  WA, Perth
Rates and Fees
Job Satisfaction
Timeliness
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Hi Jan, I have no record of your complaint. If you had raised your concerns as per above I would have sent a technician to re clean your carpet. Would you still like me to send a technician??

Michelle
MichelleWAPerth, WA
  WA, Perth

Great customer service

Chris and Stuart came to clean our carpets and lounges.These guys were amazing really nice guys and did such a GOOD job. Really happy with the outcome. Definitely recommend them.
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Daisy D.
Daisy D.QLDSouth East Queensland, QLD2 posts
  Verified QLD, Brisbane

APPALLING

Actual facts and have messages to prove it ...
Requested a booking and was given the option of 8am this morning. Advised them it had to be 8am sharp as I had early commitments.
8.10am no one had turned up.
Sent message in FB and got no reply. Called them and a lady [Name Removed] took my details. Gave her the Booking number they emailed me.
8.15am still no one has arrived yet.
8.17am the carpet cleaner guy calls me and tells me he actually can't do 8am but can start at 9am..
I told him I was booked for 8am and wasn't able to take the day off work so he could turn up one hour later.
He said to cancel it and book a later time...
ABSOLUTELY APPALLING
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Hi Daisy, sorry for the mix up with your time. We had a technician call in sick and that combined with a few other problems that morning did not help. Once again apologies for the mix up.

Thomas M.
Thomas M.
  QLD, Brisbane

Trustworthy and Quick

Great at removing light stains, whole floor looks brand new. Highly recommend Show reply
stephanie laughlin
stephanie laughlinNSWSydney Surrounds, NSW2 posts
  NSW, Newcastle

Very happy with service

Arrived on time but contacted me just prior to confirm, I like that!
Friendly well organised and did good job.
Have already recommended this company to several ppl. Show reply
Tim
TimQLDSouth East Queensland, QLD
  QLD, Brisbane

No hanging about waiting, done in a jiff!

Came as promised, set up no fuss, work done in a professional manner to my satisfaction and my wife (and believe me that's a tall order!!) Friendly and good moving the furniture. Definitely not expensive. I would highly recommend them to all. Work done by Luke Stachnick, thank's mate Show reply
June
JuneQLDSouth East Queensland, QLD
  QLD, Brisbane

Wonderful outcome

Drymaster Sunshine Coast. Luke did an exceptional job cleaning our much loved 13 year old fabric sofa which unexpectedly showed slight signs of mould. The transformation was amazing and Luke added fabric protection after the clean. Price was well below what we expected and will definitely use his services again in the future. Show reply
Ivo
IvoNSWSydney, NSW
  NSW, Sydney

Professional service just as promised

We had Drymaster come out to our house in Riverview just before we moved in and they were on time and did the job perfectly. The technician was professional and efficient in his job and charged exactly as per the quote. Will be using them again when we need carpets cleaned. Show reply
Eliza
Eliza
  VIC, Melbourne

Great service

Great service and communication. Couch came out cleaner than expected. Guy was very professional and provided after care advice. Show reply
Kellie.
Kellie.3 posts
  QLD, Brisbane

Appalling

Appalling job. Just went and looked at their handy work and they may as well have not bothered. Real estate aren't happy and I can see why. Doesn't even look like it's been cleaned and it smells to high heaven. It's now going to cost me my bond. Their 7 day if you're unhappy we will go back and reclean it is absolute nonsense because all they said is the real estate can't make you clean the carpets. Even after being given my real estates number to make contact they haven't.
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Rosalinda
RosalindaACTCanberra 2600, ACT6 posts
  ACT, Canberra

Very responsive to problem with carpet

Ken and Sarah were very prompt in their attempts to remedy a carpet problem. They were prompt and courteous and certainly knew what products to use to remove water stains from a flooding and recent pet urine. it is difficult to rate all the criteria because Ken and Sarah were making good the work of a previous carpet cleaner but I was certainly happy with their best efforts. I would recommend them. Show reply
Ruth
RuthNSWSydney, NSW
  NSW, Sydney

Meena was punctual polite and very efficient

I had a nasty experience, dropping a custard cream cake down the stairwell of my unit block yesterday. It was a real mess, splattering down two flights. Pure Dry had Meena here this morning and he did a fabulous job. Show reply
Niki
NikiQLDSouth East Queensland, QLD
  QLD, Brisbane

Wyatt was fantastic! Amazing job! 5☆

Absolutely fantastic. I'm thrilled with the result and this guy's dedication to making sure a top shelf job was done. I am extremely happy with the work done. 5☆ ! WILL BE BACK Show reply

Questions & Answers

Alter E.
Alter E. · Drymaster Carpet Cleaning

Do you service liverpool 2170

Drymaster Carpet Cleaning
Drymaster Carpet Cleaning   DM   

Yes we service Liverpool 2170 in Sydney. Please call us on (02) 8072 3982

stella peter
stella peter · Drymaster Carpet Cleaning

Hello everyone! I'm a new user as well. Since I like everything to be as clean as possible including the environment, I am quite happy to talk about cleaning. I enjoy reading a lot of blogs about cleaning. Today, I read a blog post about carpet cleaning in Melbourne that I found to be quite helpful. I have a query regarding carpet cleaning services from this blog.

Drymaster Carpet Cleaning
Drymaster Carpet Cleaning   DM   

Hi Stella, how can I help you?

Emerald Ng
Emerald Ng · Drymaster Carpet Cleaning

Hi,

I would like to perform carpet stream cleaning before we move in our rental apartment. The apartment is at 9/F 16 Constitution Road Rdye 2112 NSW. It's three bedroom and ~1300sqm. No furiture at this moment.

What is the price of carpet stream cleaning and when is your earilest avaialble date?

Thanks,
Emerald

Drymaster Carpet Cleaning
Drymaster Carpet Cleaning   DM   

Hi Emerald, can you please call Mark 0412 610 144 as I need to ask a few more questions.

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Details

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