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As of mid-2018 Electrodry is offering each reviewer a $20 Woolworths Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Oh noooooooooCentral Highlands and Goldfields, VIC
Dropped the ball
Prices doubled , cancellations day before from Electrodry. We look after many bnbs. Electrodry used to be our go too but not anymore. Unfortunately these guys have totally dropped the ball. Cleaning agent does a great job but the company have failed to deliver.
Diane WoodSouth East Queensland, QLD
- QLD
- Verified customer
Great Service
Russel arrived punctually. We went through the carpets I wanted cleaned. The 4 larger carpets were shag pile and bedroom and downstairs lounge were a regular pile. All came up like new. Very Happy
Review collected in partnership with Electrodry
Very happy with my newly cleaned carpet!
Matthew arrived on time and did a fantastic job! My carpet came up beautifully and I am very happy with the result. I will definitely be booking again next year!
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J-DubSouth East Queensland, QLD
- QLD
- Verified customer
Great result and professional experience
We had a gentleman named Corey clean our fabric lounge. Very nice bloke, very informative about the process he was undertaking and provided good advice to help keep my couch in the best condition moving forward. Found the process very professional and Corey very knowledgeable. I would use Electrodry again.
Review collected in partnership with Electrodry
Hayley GSouth East Queensland, QLD
- 3 reviews
- 1 like
- QLD
- Verified customer
Highly recommended lounge cleaning
A terrific job; the lounge has come up beautifully and the job was performed professionally and very promptly. Was very happy with how quickly I was able to book the cleaning also.
Review collected in partnership with Electrodry
Colin PCentral Highlands and Goldfields, VIC
- VIC
- Verified customer
Excellent customer service from Mitch
Mitch was a godsend. He was presented with a difficult task and completed it with absolute professionalism. He was empathetic to the recent passing in our household and conducted himself in a manner befitting a true professional. I will be recommending electrodry.
Review collected in partnership with Electrodry
- Electrodry NSW
- Verified customer
Carpet cleaning report
Very happy with Mike’s service, very professional and one of the best the carpets have looked. He was friendly and professional, explaining what he would be doing prior to cleaning the carpets.
Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
JoeCentral Highlands and Goldfields, VIC
- 5 reviews
- VIC
- Verified customer
Geat service and product
The consultant was very good and provide a very good service. I would recommend electro dry as i have used them a couple of times now with very good results
Review collected in partnership with Electrodry
BeezoBrisbane
- QLD
- Verified customer
Tough Job for Andrew
He did a good job but some stains were too difficult to remove and Andrew did a good job on those. He did explain before hand that some might not come out. The carpets are old so we are happy with the job.
Review collected in partnership with Electrodry
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dysonnomoreMid North Coast, NSW
- 2 reviews
- 1 like
- Electrodry NSW
- Verified customer
A company that wins the client not just the job
Electrodry saved my carpet after two failed attempts by others.
They did far more than I could have ever expected.
I thank them for their commitment to excellence. Next time I'll call them first.
Review collected in partnership with Electrodry
ChelseaSouth East Queensland, QLD
- 4 reviews
- 7 likes
Stains not removed, a glorified vacuum clean
The man was professional but for the amount of work I put in to get the carpet ready with enough access for him to work, it's some not worth it. Stains were not removed even the simple ones, and the edges of the room not even vacuumed sufficiently. It's really just a glorified vacuum service that costs a lot.
CecSouth-Eastern Region, NSW
- 3 reviews
- 6 likes
- Electrodry NSW
- Verified customer
Professional service
Turned up on time. I didn't need to move furniture and the carpets are well cleaned. All good until I decided to post this review and I didn't use enough words. A bit annoying.
Review collected in partnership with Electrodry
SassyMid North Coast, NSW
- 2 reviews
Excellent results . Great customer service.
Very happy with all aspects of Electrodry's service.. Booking was quick and efficient.
Josh arrived at the exact time given and was helpful and friendly.
The results of the lounge clean were amazing. Couldn't be happier.
Highly recommend Josh at Port Macquarie Electrodry .
Unhappy CustomerCentral Highlands and Goldfields, VIC
- VIC
- Verified customer
Disgraceful and embarrassing
I booked Electrodry one month in advance to complete an end of lease clean on my 2 bedroom unit, and received a quote that I thought was reasonable. Less than one hour before my unit was due to be cleaned I received a call saying that the booking needed to be rescheduled to the following day, which was a huge inconvenience as my final inspection was the following morning, and my electricity and water were due to be cut off that afternoon. Electrodry did not show any concern and did not attempt to accomodate to this. As a result, I spent several...
Read more hours contacting my real estate, and water and electricity companies trying to change our final inspection, and extend our accounts, which cost me even more money. The following day, the technician arrived at the property 3 hours early, meaning that my partner had to leave work to go and unlock the property for him. When asked about the service, my partner explained to the technician that we had been offered a free Electro-Shield service when we booked, which the technician then requested additional payment for. When the final inspection was carried out by my real estate, they contacted me and questioned if the carpets had actually been cleaned, as they appeared dirty and there was fluff throughout the unit. There was also a used band-aid left in the kitchen sink, the laundry sink was full of dirt, and the toilet had been used and not flushed. Prior to the technician arriving at the unit it had been professionally cleaned and photographed, so I know these things were not there before. When I called Electrodry about this they told me I could not get a refund until the carpets had been cleaned a second time. When I asked them to clean them again within the week (before the new tenants moved in) they told me that was not possible, yet after further discussion, they booked it in for the Monday. I then explained that they would need to pick the keys up from the real estate, as they were returned once the unit was unlocked for the technician. They told me that this would require an additional $30 charge, after I had already been charged a significant amount more than I was quoted, and despite the fact that the work done was not up to standard in the first place. I am now waiting for the carpets to be cleaned a second time after spending countless hours on the phone to Electrodry and my real estate. I am extremely embarrassed by the state the unit was left in when the technician left, and I absolutely will NOT be using Electrodry again, nor will I be recommending them to anyone. I would like to note, however, that although this service was booked through Bendigo, I was informed that the technician had travelled from Melbourne to complete this job.1 comment
PeterPerth, WA
I will never use Electrodry again
I had them clean my carpets when I left a rental townhouse the carpet cleaning was a complete waste of time and money the guy blames the carpet my landlord was so shocked he insisted I give him the receipt
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Absolutely dreadful service.
No communication between call centre and technician. Work that needed to be done was apparently excluded from the quote. Tiles looked as bad as before the clean but grout started to crumble and fell out a day after the clean. 2 weeks ago I've complained to the company and asked for a refund but despite numerous phone calls I have not yet been contacted by anyone discussing this matter with me. Never again!
1 comment
Electrodry C.Electrodry
Hi, Christoph. Thank you for your feedback. Kindly message us with your service address so we can assist you.
Colin ShaplandWide Bay-Burnett, QLD
- 2 reviews
- QLD
- Verified customer
Helpful, and gives advice
He was within the time frame allocated. He was efficient and helpful. He tested areas of the rugs to confirm if they ran or not. He tried his best with the smaller rugs, and they still came out looking fine. The lounges came up clean, feeling and smelling fresh.
Review collected in partnership with Electrodry
LesleyMetropolitan Adelaide, SA
- SA
- Verified customer
Electrodry SA Upholstery Cleaning
Very happy with the results, particularly the upholstery cleaning. Our lounge chairs have had at least 5 years of over 60 children a week sitting and eating and drinking on them.
Review collected in partnership with Electrodry
Nathan EMetropolitan Adelaide, SA
Didn't Show Up, Twice.
Had a booking for 0730 Friday, technician called in sick. So the area coordinator rebooked for 1030 without confirming with me, but I had already explained that was too late as I was at work by then. So they rescheduled for 0730 following Monday. Again, no show. I call them and they tell me that the coordinator will call me to reschedule at 1230, no call. I call up in late afternoon to reschedule and all for a discount, and they couldn't provide me with a discount. Twice I'd removed the furniture from my rooms for no reason. Hopeless.
1 comment
Electrodry C.Electrodry
Hi, Nathan. Thanks for your feedback. We apologise for the inconvenience caused. What you just described is not how we'd like conduct business and we'll make sure to investigate the issues. To help yo...
Read moreu further, kindly message us with you service address or email us at feedback@electrodry.com.au- VIC
- Verified customer
Great Service
Electrodry did a fantastic job and went the extra mile for us, surpassing our expectations on a very warm day. We were very pleased with the guy's hard work and helpfulness.
Review collected in partnership with Electrodry
Questions & Answers
TCasked
Cathyasked
I found it difficult to establish a time for my carpet to be cleaned, and the email that was sent didn't match the actual time on the 3 occasions Electrodry have attended my property. The onsite staff have been keen to please but I can't say that about management. When I had problems due to the stairs not being cleaned properly, and shocking stains remained, the first service agent took pictures and said he would refer the problem on, then I arranged for a second service agent who also cleaned the stairs but he was clearly and rightfully not satisfied that the issue had been resolved either. He suggested I contact the company again to get a supervisor to attend. I made another appointment (who showed up at the unscheduled time again) and it was another service agent. I explained it all to him due to the fact he had no idea about the existing problem. He spoke to his supervisor and I was told that after he cleaned the stairs for the 3rd time I would receive a phone call from him to check if I was happy. By now the carpet is stretched, and all stains are not gone. The carpet needs replacing, and I am extremely concerned because you can't match new with old, and you can't stop at the top of the stairs. Having not heard from the supervisor, I phoned the company again, and have not yet had any response. I don't wish to write a rotten report on product review, but according to Australian Consumer Law, and I quote, this is a major failure -"the services are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time. For example, a carpet-cleaning service changes the colour of the consumer’s carpet in some places" Page 4 of 'An Industry Guide to Australian consumer Law'.
7 answers
Electrodry C.Electrodry
Hi, Cathy. Thanks for your feedback. We apologise for the inconvenience caused. To help you with this issue, kindly email us at feedback@edry.com.au with your service address and best contact number(s).
I immediately emailed you my details and still haven’t heard from you...
Electrodry C.Electrodry
Hi, Cathy. The email should've gone to me, amongst others, but it seems to have not gone through. Would you mind just chatting your service address here? Thanks.
Margaret Sneddonasked
Can you dry clean a white shag rug 280 x 190 cm. Situated The Entrance.
MLS
1 answer
Electrodry C.Electrodry
Thanks for enquiring, Margaret. Yes, we can clean shag rugs. Depending on the material and condition of your rug, we should be able to clean it within our minimum fee of $109. For a more accurate quote, you're welcome to call our hotline 132713.
Details
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Electrodry C.Electrodry
Hi, thank you for your feedback. We apologise for the inconvenience caused and will make sure to look into this for you. To track the progress of your complaint, kindly message us with your service address.