3,031 reviews
AI reviews summary
Pros
Cons
Verdict
Electrodry is highly regarded for its professional technicians and effective quick-dry cleaning results on carpets and air conditioners. However, the experience is sometimes hindered by administrative failings, including inconsistent pricing and scheduling reliability. While most outcomes are successful, the quality of customer service and stain removal can vary between regions.
I phoned Electrodry and spoke to [Name Removed] in customer service. I explained I had a couch & armchair in linen that had texta marks on them & need a quote to clean. She took down the details of the furniture: size, fabric type etc & all of my détails and said she would send an email to which I had to send photos of the type of furniture and… Read more
the texta marks. I did this and she responded that from the photos the texta was not removable but they could clean them regardless. I said ok could you please provide a quote. The only quote available she said was just a casual email réponse with a price. I said ok, not very formal but ok. She sent the first quote and missed items and then i proceeded to send 15 email back a forth in a day to get the quote right and each time she sent a different price. In The end I said forget it I’ll go else where. Pretty simple: a 4 seater Linen couch and 1 one seater armchair (photos provided) and to add on the anitbrown treatment. What a waste of hours of my time. She was a poor communicator, understood nothing and couldn’t do a very basic job. I went elsewhere and have booked the job. What a shame for Electrodry, extremely frustrating interaction for a very simple thing!
We’ve had Electrodry out to our house a few times over the years for different things, they have always been fantastic. Friendly service, professional, great advice and explanations. We would 100% use them for future services. We had Ben from Lismore area come out to our house today and he was brilliant. Also, Electrodry’s emails are probably… Read more
some of the only company emails that I actually read! They aren’t spammy, instead they contain great tips for how to deal with common issues like stains, scratch removal, cleaning and mould and the emails aren’t really about advertising their own products, instead they explain ways to use everyday household items like vinegar, lemons or toothpaste to deal with common issues around your home. Honestly, what other company gives advice that doesn’t involve you buying their product?!
Keep it up Electrodry :)
Extremely disappointed with [Name Removed] from Electrodry Wollongong. Our tiles were cleaned and we were happy with the results of the tiles. After a few days we had realised that our kitchen kick boards had extremely buckled. Our kick boards were already faded over time but they were never buckled. Even our buffet has a buckle in a small… Read more
section. I messaged him to let him know and even an apology would’ve been ok or acknowledgment would’ve been nice. But he called me to let me know that it was already like that before he started. Very rude and unprofessional! My whole family noticed how bad it was and after cleaning my floors for years I would’ve noticed this and I only use an Enjo mop. Don’t recommend [Name Removed]! Others might be more careful.
Reviews with attachments
Professional, efficient, courteous & a high quality job. I love that I can walk on carpets a few hours later. This is why I continue to use Gary, Daniel & team year after year. Had the couches cleaned this visit to - they look like new! Show details
Decided to try out Electrodry for an outdoor deck restore. Fantastic results! The weather was being difficult but we worked together well to ensure the best day - and best results. Rep was super pleasant and helpful... Lovely job! Thank you!
Trev came and did a wonderful job cleaning all our carpets. He was very personable and efficient. I wouldn’t hesitate to recommend him and electrodry. Show details
A very professional job, great customer service and results I can see. Show details
After years of neglect with literally fires floods and builders as tenants I decided to try Electrodry as the Bunnings carpet cleaner never really did much. Literally 20 years of dirt and grime were removed in the process. Just amazing the difference really pleased I chose these guys. I highly recommend them. Show details
I was absolutely amazed at the results! Right from the first phone call to the demo there was pofessional service, through the measuring, quote, deposit and fitting my new rental in, was just fantastic. Both Garry and Joshua desplayed product knowledge, fantasic customer service and a few days the job was complete and made me grateful I had chosen… Read more · 1
them to do the job! Thanks guys you are credit to the business! I certainly would highly recommend Electrodry's to any business or private home!
My cream lounge room rug was grubby looking so I booked a rug wash with Electrodry. The young man Ben who came to collect the rug impressed me straight away with his beautiful smile and he further impressed with his Customer Service which was 100%. He is a credit to the Company. When the rug was returned I was so thrilled as it looked brand new again - was sooo happy!!! I will attach a photo and would recomment this Company to all!!!!! Show details · 1
Extremely happy with the results. Gary did a top job, leaving my carpets like new again. I love that they are dry so quickly too. Show details · 1
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Kai came out from Electrodry as we had some marks on the white carpet - turnout to be coloured putty/ silicon - Kai did an amazing job - he was very professional and had it done in no time. Show details · 1
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Latest follow-ups
Happy – Brayden & apprentice did a wonderful job & considering what they were up against(vomit) carpet came up so well, I’m so pleased. Show reply
Follow-up · Job only took maybe an hour and a bit. Price was good. The vomit smell and the diarrhoea smell completely disappeared as soon as Brayden sprayed solution on and then cleaned the carpet! We were very pleased with the outcome as we couldn’t afford at that time to replace carpet. Thanks Kerrie
punctual, polite and professional and a pleasure to deal with Show details · 1
Follow-up · i’ve had the team back recently for another freshen up and they were just as good if not better than last time i would highly recommend the company and especially the wollongong team Well Done nick logan
Especially impressed with Scott, the guy who did the cleaning. He called 30 mins before arrival to advise he was on his way from the prior job and… Read more · 1
what time he'd arrive at our place. We were having the carpet clean as part of our end lease clean. Carpets really needed to be replaced, they were that revolting. Scott did a great job and the carpet actually looked a lot better, I was really surprised. Scott was knowledgeable, professional, friendly, considerate and did a great job! Yes, I'd definitely recommend.
Follow-up · Was quicker than what he said it would be, two hours tops. Not sure how it took to dry as we didn’t return till the next day as it was the last thing we did before returning the keys. No lingering smell.
Follow-up · Booked online and price was competitive and reasonable. House was vacant, so was easy to leave the cleaned carpet overnight. Was walking on it the following morning for the end of lease check without any issues.
Positive reviews
Company did not live up to their advertised cleaning standards for my carpet. They did a terrible job leaving carpets looking patchy and worse and did not remove any stains. They did not give any after service satisfaction and didnt even try to fix… Read more
the problem. They just told me that customers think just because they are paying big money to use Electrodry they will get a good job done which I did believe. No after sales satisfaction and cleaner actually left a wet rug rolled up in his haste to leave the original job. Will not use again.
Follow-up · Company did respond with a second clean and improved the situation as best they could.
Paul from Electrodry Mildura was fantastic. Ontime & did a great job & explained everything in advance. Very happy that I used Electrodry & will definitely be booking with them again, particularly for my sofas which took only a few hours to dry. Thanks Paul & thanks Electrodry. Show details
Follow-up · Booking process for Electrodry was great; very quick as was the drying time. Particularly pleased the sofas only took a few hours to dry & they looked great (& still do). Overall, I would choose to use Electrodry again.
I can’t recommend Shane from Electrodry highly enough! From the moment he arrived, he was incredibly professional, friendly, knowledgeable, and respectful. Most importantly, Shane made me feel completely safe and comfortable having him in my home, which I really appreciated. He clearly knows his work, took the time to explain everything, and… Read more
provided an exceptional level of service from start to finish.
It’s not often you come across someone who is not only excellent at what they do but also genuinely friendly and trustworthy. Shane is a credit to Electrodry!
I would definitely highly recommend Shane and Electrodry to anyone looking for superior service. Fantastic experience from beginning to end!
Negative reviews
I have taken a day off work for this service, moved furniture to other rooms only to be told on the morning of the service that it was cancelled. No reason, no other technician coming. Your policy is the customer has to give 2 days notice to cancel but you can cancel within an hour of arrival time . Very poor service with no rectification offered. Will not use again. Show details
I would not recommend Electrodry for mould cleaning. They charge a $50 fee (deductible from the total cost) to come out and complete a quote on site, which in our case was $200 more than what had been estimated online. I would have sought additional quotes if not for the $50 already charged. The person who completed the quote agreed to do… Read more
additional spot cleaning on a small area of carpet on the day of the mould cleaning, however when this work was not detailed on the written quote received. I called customer service to confirm this work would be done and was reassured that it would. Another technician arrived to complete the mould cleaning and advised that they could not in fact complete this additional carpet cleaning work but did arrange for someone else to come the following day. The mould removal appeared to have been successful, but I was disappointed to have to thoroughly clean all of the tiles in the bathroom which had streaks of cleaning fluid residue left on every wall. Unfortunately, I had to make a complaint about the technician who came the following day to spot clean the carpet due to their unprofessional behaviour and unsatisfactory work. Customer service was helpful in sending out yet another person to remediate the small carpet cleaning job and for this reason, I am giving a two star review instead of one. Mould has returned on the tiles in the shower area less than two months after the work was completed, with customer service advising that no guarantee on results can be made in wet areas, nor any warranty claim honoured. Disappointing.
Called Electrodry enquiring about mattress cleaning and the process. No significant stains - just a maintenance clean. Price on their website states $159. Was told over the phone that it would be $229, due to a call out fee for the area (noting I am metropolitan, not regional area) when I advised that the price on the website was $159 with no… Read more
mention of a call out fee - woman just hung up on me. So glad I didn’t proceed with this company given the initial experience!
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Recent reviews
Jason did a great job cleaning my split system. It started working better straight away. He was lovely and all in all it was an easy and pleasant experience. I would definitely recommend Electrodry!
Had these guys repair the tired finish on our deck. Sean from Lismore turned up on time, knew what he was doing and did a great job, including a few extra places not included in the quote. Highly recommended.
We have had builders in the apartment over a number of months and our media room's carpet showed signs of neglect. We initially thought about replacing the carpet but decided to see if a good clean would work. We were simply amazed - the carpet… Read more · 1
looks new again and we could not thank Geoff, the cleaner, sufficiently enough. We are impressed with them and would recommend them in a heartbeat.
Follow-up · From memory, it was probably two hours. We had moved as much movable pieces the previous day from around the areas to be cleaned so it was very easy. The cost was minimal - I could find one receipt for just over $50 but think that might have been a deposit. We'd considered replacing the filthy carpet but tried Electrodry first and neither of us could believe how good the result was - I think the operator was also as chuffed as we were.
We had some very bad pet stains on a cream wool carpet. Dylan did everything to remove these, though not perfect the job makes the carpet look so much better. Everything was explained and he was most helpful. Show details
The technician was helpful and polite. The carpets are great and the stains have gone! The quick dry technique is brilliant as it was wet and cold in Orange but the carpets were dry in an hour or two. Show details
Follow-up · There was no smell. Any stains worked on have not returned. The experience was so easy we will have the carpet done more frequently, our dog has not learnt to wipe his feet before coming in!
Electrodry turned up on time to collect my rug. Very friendly, well mannered and polite. Same fellow delivered it back to me a week later. Once again on time. I was impressed with the service and the rug results. Would highly recommend this company. Show details
Follow-up · Customers service was great, easy to pay and booking was simple.
Simon was the operator who came to our place and did the vaccumming and cleaning of our mattress. Absolutely excellent service and extremely he was professional. A great job and I would highly recommend him to everyone
Very pleased with the results of the shampoo of rugs & lounge. The work was performed on time & a very courteous & pleasant operator would recommend Electrodry definitely