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Questions & Answers

Richard L.

Richard L.asked

Ecosmart Electric Boosted Solar

can you convince me to purchase and fit your product. I am interested in Dux Ecosmart Electric Boosted Solar 250L D2M36F202. I am aware of the 20 m range for piping from solar to tank. Price av would be good.
I have Dux 250 L electric off peak approx 15 yrs old. working ok. and 20 solar pannels on roof. FIT.

2 answers
Dux
Dux C.Dux

Hi Richard,

Thanks for your enquiry and our apologies for the late reply.

The features of our 250L are:
- 250L ground mounted solar tank with 2 roof mounted collectors
- Class leading efficiency delivering maximum running cost savings
- Eligible for $1330 in STCs1
- European controller and circulator with low power consumption
- High performance, selective surface solar collectors
- Multi-temperature tank sensors enable optimum solar gain while reducing the risk of overheating
- Australian made solar tank with dense, 50mm thick polyurethane insulation
- Commercial specification enamel and anode for the tank
- Dual handed plumbing connections
- Mid-point electric boosting delivering 120L of boost capacity
- 7-year tank warranty, 5 year collector warranty, & 1-year parts and labour warranty*

To see if solar is suitable at your location, please use this link:
https://www.dux.com.au/installation-areas

Please email us at help@dux.com.au if you have any questions.

Regards,

The Dux Team

Richard L.
Richard L.

Do you give free quotes at installation address . Arana hills. 0404273232

Kram Y.

Kram Y.asked

Ecosmart Electric Boosted Solar 315L

I want to know if your system can accommodate the solar panels being 30meters away from the hot water tank

2 answers
Dux
Dux C.Dux

Hi Kram,

The maximum distance (pipe length) between the tank and collectors is 20m.

If the tank or collectors cannot be relocated to this distance, please consider other options such as condensing gas continuous flow units.

Best Regards,

The Dux Team

Kram Y.
Kram Y.

Thanks, I don't have gas and the distance can't be changed. I'll check out some other brands that might accommodate my requirements

Robert Hurle

Robert Hurleasked

Ecosmart Electric Boosted Solar 400L, 2 Panels D4M36F202

When the Hotlogic power light flashes red, it appears to be due to an "output error", and the pump fails to pump water to the panels. The system is so bad and so expensive to repair that I'm inclined to turn the controller off and treat it just as an (inefficient) electric water heater. Is there another solution?

2 answers
Dux
Dux C.Dux

Hi Robert,

We are sorry to hear about your experience and really hope we can resolve your issues.

So we can understand the specific details can you please email through your best contact number, productreview username, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Regards,

The Dux Team

Robert Hurle
Robert Hurle

I had no response to a message explaining the problem and providing all the details to your help email.

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