Dynamo Fitness Equipment
Verified21 reviews
I bought a $2,999 stair climber from Dynamo Fitness through their website, added my full address at checkout, and was quoted $528 shipping. I paid in full. No errors, no warnings, and no disclaimers about shipping being an estimate or quote-only. I got a proper order confirmation email. I assumed I was good to go. The next morning at 9:30am, I… Read more
got a call from the Brisbane store saying their website had “underquoted” the shipping and unless I paid another $400, they'd cancel and refund me. I was caught off guard and pressured to make a decision on the spot. I asked for this in writing. They agreed. No email ever came.
I followed up via email myself and gave them one full business day to respond. No reply. I followed up again, gave a clear deadline of 4pm today or I would escalate. That deadline has now passed. Still no reply. No tracking number. No stair climber. No communication.
This is a breach of contract. They accepted full payment, confirmed the order, then attempted to charge me more after the fact, and when I asked for that in writing, they disappeared. I’ve now escalated to PayPal, ACCC, and public reviews because I refuse to let this go quietly.
Don’t risk it. If they mess up your order or shipping, you’ll be the one paying for it or youll be ghost while they hold your money and your purchase.
26/9/25 EDITED TO ANNOUNCE - Dynamo ended up agreeing to fulfil my order at price paid. The machine turned up yesterday and appears to be good quality. We have resolved our dispute.
Excellent Quality and Service – Highly Recommend the Luna Reformer! – I recently purchased the Luna Reformer from Dynamo Fitness in Adelaide and couldn’t be happier! The quality of the reformer is exceptional. It’s smooth and quiet, sturdy, easy to adjust and assemble. The customer service at Dynamo Fitness (Adelaide) was excellent – they were responsive and helpful throughout the entire process. Highly recommend the Luna Reformer and Dynamo Fitness for anyone looking for great fitness equipment!
Loving my Reeplex Luna Pilates Reformer! – After much research, and having done quite a bit of pilates over the years, I landed on the Reeplex Luna pilates reformer for my home. She's absolutely beautiful and balances prices and quality. The light-coloured wood and cream upholstery makes it less of an eye-sore in my home. I love the height of the frame- off the floor but not too high. And… Read more
most importantly- it's so smooth and quiet to use. The team at Dynamo were good to deal with. Ony missed out on 5 stars as delivery took 9 days (longer than the 4-6 days listed online). Overall though, I'm very happy.
Recommended equipment and provider – Excellent customer service from enquiries in store to delivery of the unit. The equipment is smooth and easy to use as shown by the team at the Osborne Park Dynamo Fitness store. Show details
Great service. Very knowledgeable staff – The team at Dynamo Fitness Osborne Park helped me choose a treadmill for my home. They had a great range on display and were able to answer all of questions about the built in fitness apps. Show details
Thanks Pablo – Fantastic service and advice from Pablo, highly recommended and will be purchasing more in the future. Show reply
Helpful – Very helpful staff and very informative and honest with what products are best suited Show details · 1
Great customer service – Excellent customer service, Pablo was really knowledgeable & engaged with any questions we had quite well. Show details · 1
Great place for equipment – Super great friendly service. Amazing showroom . Second time been here and purchased a machine . Great help thanks Pablo . Show details · 1
Dynamo Fitness in Keysborough Offer Great Quality Products and Top Notch Customer Service – I visited Dynamo Fitness in Keysborough when I fitted out my home gym. I was blown away by the exceptional customer service and quality of the products. The staff are incredibly helpful, knowledgeable, and always willing to go the extra mile. I highly recommend them for all your fitness needs! Show details · 1
Fantastic! – Fantastic service and reasonable prices. I highly recommend this business. Show reply
Great shopping experience – Excellent service and staff was super friendly happy to answer every question I had. Show details · 1
A positive experience – It’s always off putting walking into any gym equipment place when you are not the fittest. But I felt comfortable straight away. Staff were helpful and also left me while I tried the equipment first. I spent over half hour in there understanding what I was buying and walked out with everything I needed. I can not highly recommend them enough. Prices were also competitive. Thanks to the team at Dynamo !!! Show details · 1
Find out how Dynamo Fitness Equipment compares to other Sports & Recreation Shops
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Competitive prices, very helpful and understanding staff! – Super helpful staff, some of the more competitive prices I’ve seen in my months of window shopping prior to investing in a home gym set up! Show details · 1
One stop shop – Outstanding service, great range and good prices. Appreciate the recommendations and accommodating our requests Show details · 1
Great range, fantastic service! – Great, knowledgable service. Fantastic range of equipment. Everything was easy! Recommend checking Dynamo Fitness out for any home gym set up Show reply
Great service – Awesome service, very helpful with choosing the right equipment for my needs Show reply
Dynamo Adelaide – Paula was very friendly knowledgeable and efficient. I would definitely recommend Dynamo fitness. Show reply
Great service – Great service and an excellent range of quality products to choose from. Show details · 1
Outstanding service from Pablo – Easy to assemble, Great help from Pablo… Will be shopping again soon Show details · 1
Terrible customer service – The Olympic triceps bar with 20kgs was advertised in the marketplace for $85, so I confirmed with them before leaving home. After driving over 20kms, they informed me that there was a mistake made by staff in the listing and they couldn't sell it for that price.I informed them that I traveled a long distance, but they were not interested in… Read more
hearing about it.If they were more customer-friendly, they would have honored the advertised price as a gesture of good will.
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Dear Jinson, I hope this message finds… Read more (+1 reply)