Faulty and now two week wait for repair with no replacement
My Dyson airwrap suddenly stopped working for no reason. I contacted customer service and they advised me to clean the filter which I did as per the instruction video. Still not working. Now they have advised me I have to send it back for assessment by a technician. So I have to inconvenience myself by finding a box, packing up the product and going to a post office in my own time... best bit is the whole process will take approximately two weeks, minimum, so in the mean time, I’m left without my $800 hairdryer for two weeks. They could at least arrange for express post there and back which would reduce the days, but 5-7 days for the maintenance is just not ok. Very poor.
No more weekly salon visits!
Like everyone else, I was concerned about the cost, however once I factored in how much I would save by not having to go to the salon for my weekly blowwaves for my very thick, long and heavily coloured hair, it made the decision very easy. Best beauty purchase I have ever made. Does take a bit of practice, especially if you want to use it for a looser beach wave look, instead of the tighter ringlet style you get when you use it in the traditional way. Once you get the hang of it, there will be no need to ever pick up any other heat styling product again. The highlight is how it doesn't damage your hair the way other traditional straightening/ curling irons do. Dyson have done it again with an outstanding product.
Thought it would be amazing
Bought this for my daughter for Christmas and it’s probably the worst gift I could have given her! So much money for a product that does not deliver what it claims!!! Thought it would be like the vacuum cleanings but this product is a waste of money! She now has a $800 useless product!
Love this. First hair curler I can actually use.
Love this product. I can actually make my shoulder length hair curl. I found it so much easier than straighteners. It was fairly quick to dry and curl at the same time. Great product although expensive.
Purchased in December 2019 for $609.00.
The reviewer stated that an incentive was offered for this review
Too expensive for a hair dryer
Good tool and does the job for straight hair very well. Not so well for curly and wavy hair. Too over priced. Wanted to get it for my wife for months, and finally got it for her for Christmas.
Just don’t even bother
This is honestly the worst thing I’ve ever wanted! My partner brought it for me and after using it I nearly cried I looked like a Pomeranian! This is going back there is no way in hell $799 is being spent on something to collect dust I am devastated that such a misleading product is allowed to be sold for such a ridiculous price! Stick to vacuums and fans!
Purchased in December 2019 for $799.00.
- Verified purchase
i was super sceptical about buying this product given it is $800 however it is pretty much an all rounder when it comes to hair styling needs. It takes some practice to get a hang of but once you got it, your hair styling time is cut in half. I think if you style your hair quite often and/or have a bunch of hair tools I definitely think its worth the money. It also uses less heat than most hair tools Ive used and you dont have to keep going over the same spot or hold your hair over the curler for long. The only thing I dont like is the carry box its a really unattractive brown colour I have no idea why they did that but that was a bit of a let down.
I am a Dyson fan and among other products have the supersonic dryer which I love. So naturally I spent a fortune and bought the Dyson Airwrap.
It seems to me that there are too many attachments and changing for each side of the head is a nuisance. My hair is short and I expected this product to be very simple to use. Not so. The wand is heavier and bulkier than I expected and the brushes are not a success on short hair. I can't get the brushes or the other attachments to produce a successful look let alone the look I want to achieve. This...is much easier with my old products which I thought I would no longer need. The box is heavy and an ugly colour which just does not fit with the fuchsia and grey style of the products. What happened? Did no-one notice? Was the marketing department asleep? What happened to the coordination of the look? I contacted Dyson for a refund but they wouldn't agree. Pity. They get bad publicity instead. Don't waste your money. I really regret buying this product. I won't be using it.
Purchased in August 2019 for $715.00.
If time equals money, then Dyson Airwrap is worth every penny!
I have thick, 3b curly hair, which comes to the middle of my back & I usually spend an hour and a half to blow dry & flat iron it. After reading reviews I decided to buy myself this gift to save time & use less damaging heat on my hair. This morning I used my Dyson Airwrap with the firm smoothing brush, sectioned my hair into 6 parts, and I had completed the job in 12 minutes. On top of that, I had no need to flat iron at all! I'm seriously impressed & don't regret spending the money.
It's ok. But not what you would expect for $800
I bought the Dyson Airwrap two weeks ago after doing a demo at a Dyson pop up at Melbourne airport. I was so impressed that I bought. I bought it with the intention of replacing all my current hair appliances, including a hair dryer, curler and straightener.
I have long, very wavy hair, which is prone to frizz. I tried the paddle brush attachment, which was reasonably easy to use. It was very much like just brushing your hair, if only a little slower. It didn't leave my hair terribly straight, which is what I was hoping for, but it did look li...
Purchased in August 2019 at Dyson for $799.00.
Underwhelming after demo at pop up in Sydney
I went to the Dyson hair demo store to try out the air wrap before purchase. The stylist did my hair in the curls that I wanted, but the curls were literally gone within the hour, I was left with a wave at best. Product including mousse and spray was used. My hair usually does hold curls with heat styling tools. I am glad I was able to try rather than buy and saved myself a fortune and disappointment. Unfortunate because I wanted it to work.
Purchased for $50.00.
Best hair took I've ever used
I love what dyson have come out with, with the airwrap and the airblade. I love my beauty products and this is on of the best I have ever used. It makes styling my hair so much quicker and more convenient. The only reason this gets 4 stars is because its SO expensive. I purchased mine for almost $900 for Myer!
I love this it has made my life much easier
I purchased the dyson air wrap as i was desperate to cut the time it takes to do my hair i was also very wary as to not cause to much heat damage.
Oh boy did it deliever it came in a carry box that has velvet like material inside with all the attachments neatly placed in their own positions.
It says to use it on DAMP hair at first i had no idea what i was doing so a quick youtube tutorial and i have now mastered all the attachments. My favourite attachment would have to be the thick straighening brush it gives me a straightened look in less t...hen 5 minutes. The curl attachments are good but i found they do not last throughout the day but a little hairspray solves that problem. It comes with - a hair dryer but it is not as strong as the original dyson hair dryer. - a volumizing brush - two straightening brushes one for thin hair and one for thick - 2 small tight curl attachments for each side of your hair
Fantastic Time Saver
I bought a Dyson Airwrap after months of reading reviews weighing up the pros & cons. But decided to take the $799.00 plunge after my old hair dryer stopped working and I haven't looked back!
It does take some practice to get a handle on the curling wands in particular but once I'd worked out the best routine for my hair type (lots of fine fragile hair) this one styling tool has replaced the three I used to use. The barrel brush is my absolute favourite tool as it let's me get volume and add some shape at the same time.
I used to spend arou...nd 40mins doing my hair every second day: wash, blow dry, straighten and then add some wave near my face now I spend 20 mins or less to get a better result with so much less damage. Plus if I've got time I can now give myself a full head of bouncy beach waves in about 30mins which I've never been able to do before! After using for the last month and a half I can tell that my hair is so much healthier! My best tip is to have a water spray bottle next to you when styling so that you can dampen sections if you want to add some curls to your already dried hair.
Disappointing - not so special. You can do better with your money
I bought this a few months ago and am pretty disappointed because it just does not give the results that all the demo videos and you tube lead you to believe. No way i would recommend anyone pay the riduculous asking price on this. A decent hair dryer and style brush give the same or better result. A lesson learned the hard way. The hype just hot air - which is all that this hair dryer delivers.
Purchased for $799.00.
WOW! After reading a million and two reviews I bought it and love it.
I researched and researched, watched about an hour or two of youtube videos and finally took the plunge.
My hair: Long and thick hair, relatively straight and quite healthy, no bleach etc. My hair has always held curls well when using a hot iron or hot rollers, even perms lasted a lot longer than they should have. The first time I tried the curls, I used no product and within 6 hours they had fallen to a beautiful loose curl, using the larger barrel. The second time I used it, I used the smaller barrel with just a a small amount of moose. Ama...
Love it, but curls won't last!
Love it, dries my hair quickly and leaves it smooth, much better than any previous hair dryer l've owned, and no need for hair iron tongs to follow the drying, making it awesome, quicker, less hair damage, easy to use, results fabulous!
Problem, l can't work out which flat brush l should use. I get good results with either, but l'd rather use the correct one.
Problem, l have no success with the curlers! I use a very small clutch of hair, the wand picks up the hair and curls it easily on both medium or high heat, then l finish with a cold blast ...
Purchased in January 2019.
- Verified purchase
The Dyson airwrap is used by x3 members of the family all with different hair types:-
- long & fine hair
- long thick & wavy hair
- short & fine, thinning hair
The airwrap is lightweight, ergonomic & easy to use (a necessity for me due to a weak arm).
The heat temperature maintains a constant temperature.
Dries hair very quick compared to other hairdryers I’ve used.
We have all found our hair looks “healthier” since using the airwrap. There is noticeable less frizz, our hair looks shinier & fewer broken ends.
I mainly use the brush & dry my hair with my head upside down which helps to give volume....
- Verified purchase
Good but expensive for what it does
I have always had problems curling my hair without getting burnt in the process, so I was super excited when I bought the airwrap. It comes in a massive case with all the attachments which was great, but maybe would've been nice to have a smaller travel case too for the essentials. The curling part requires a certain amount of coordination but is fairly easy overall and I didn't burn myself which was a plus. It seemed to set my hair in curls for longer than when I used a normal wand, but it was difficult to do the back of my hair properly. Overall it was fairly easy to use but for what it does, the price seemed a bit much.
- Verified purchase
It's good, but faulty and at that price is it worth it?
I bought the Airwrap in February, it was sold out so I went on the waitlist through Dyson (I have other Dyson products and am usually an advocate of their products), however, in the three months that I've had the Airwrap a number of problems have occurred.
Firstly, the round brush will not stay on the dryer, even if you lock it. I have very fine hair and have never had a problem like this before, so if I want to use that particular attachment I have to be extremely gentle. This then adds at least 20 mins to the drying process - and the dryi...ng process does take a bit longer now that I use the Airwrap, that was ok, because I liked the results - less static, less frizz, more shine - but is not a great experience overall (especially when you're in a rush). Secondly, the dryer cuts out. Just stops working and won't turn back on again. It will work again the next morning, but then only for a certain period of time. Then it will work and lure me back into a false sense of security until I have wet hair and go to use it again and it stops working halfway through - cue half head smooth half head frizz, not a good look. I reached out to Dyson to tell them of the faults and crappy experience, however, 10 days have passed and no reply. When you pay $700 for a hair appliance, you would hope to have some sort of customer support. Is it worth the money? I do like the results - if you have the patience to add more time to your styling - but I've reverted back to my $50 hot brush styler on several occasions because the Dyson didn't work. I've bought Dyson previously on the premise that they last a long time and have a guarantee, however, having now experienced a faulty Dyson product and not having any response from Dyson, I may consider purchasing any of their products again.
- ‹ Prev
- Next ›
Questions & Answers
Hi there, I'm looking at purchasing a Dyson Airwrap in Australia however it will likely be used in Hong Kong. Will the Airwrap work once a power adaptor is used?
Dyson Team ..Dyson
As the Hong Kong and Australian Dyson AirWrap variants both have a similar voltage range, a Australian machine may work in Hong Kong with an adaptor, however we don't recommend it, and we can't guarantee that it'll will work.
Should you have any further queries, our Dyson Experts are available via email@example.com and happy to help.
I just bought the Dyson Airwrap Blow dryer 5 days ago. This was the third time using in and as I was about to complete the look with the curling wand the blow dryer shut off and when I tried to turn it off an on a blinking red light went off. It took about 10 minutes to cool down. When I turned it back on it shut off again. I read some reviews and see this is happening to a few people. Is this a common problem with the blow dryer?
Dyson Team ..Dyson
We certainly wouldn't expect this Ali.
Please forward your details to firstname.lastname@example.org and our Dyson Experts will be in touch very shortly to help get this sorted.
Help. I spend the time, l curl my hair, but by the time l finish one side, the other side curls have dropped out. I repeat, each time, the other side has dropped out. Eventually all sides looking good, but 15 mins later, curls all dropped out, back to having to use a pony tail to look groomed!
What am l doing wrong? I use small amount of hair, curls well on high heat or medium heat, then the cold blast to set, then let curl out, result, a great curl. ...but then it falls out in 15 minutes or less. Help!
Hi Jackal, have you checked out some of the videos on YouTube? In the interim, do you use a styling product e.g mousse prior to styling & perhaps as soon hairspray may help set the curls?
Thanks kgmgim. I looked at two videos, " Dyson Airwrap TIPS for people who can't hold curls" but the girl admitted it was her 2nd utube as all curls she did fell out during her first utube attempt,this she claimed a success, but the curls were falling flat as she spoke. The second utube called "Dyson AirWrap 3 ways" with Lucy Jessica Carter, great final look but her video skips most of the actual curling, for the using both types of curling attachments ( the curling cones and the round brush), and the final post curling cones view is actually significantly falling out already.
l've tried hairspray strong hold after curling, but didn't hold. As for Mousse prior to styling, l didn't use that because it might coat the curling rods, l didn't want any residue on them which would risk my warranty while lm still unsure about keeping the product, it's not doing what it's advertised to do. I love the AirWrap for drying straight, just can't get the curls.
I’m not too sure what else to suggest, perhaps it maybe worthwhile contacting Dyson? I generally use the brushes for volume rather than curls & dry my shortish hair straight. My daughter with long wavy/curly hair uses it to dry her hair straight. The other with long fine hair, uses it for soft waves, rather than curls using hairspray to make it stay. I’ll be very interested for if you work out how to make curls last.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.