Dyson DC25 Origin

The beginnig of a legendary line , the original and still the best..... can not kill it! – Hard and soft surface, never had an issue...easy to use, even my 11 year old daughter is enjoying the vacuuming with it as "rolling" the unit is easy thanks to the "Ball Technology" .... even if it is an older model, I just can not find a reason to upgrade . Show details

Short Lifespan for Expensive Machine – My wife and I received the Dyson DC25 Vacuum as a house warming gift less than 4 years ago, when it worked it worked well. Unfortunately the machine has since stopped working properly and has become essentially useless for day to day normal use which, according to many reviews I see online, is typical of this machine. It is extremely… Read more

unreasonable for the lifespan of a $400 odd vacuum to be as short as 3-4 years, our previously owned machine cost a mere $160 and lasted us more than 6 years before we replaced it with this Dyson and it was still in great working order when we did so.

I have contacted Dyson who were very quick to respond however seem to find it reasonable to ask that I pay a nearly $100 service fee (plus the cost of parts) to make repairs to their defective design simply because it is no longer covered by the manufacturers warranty. There is clearly no consumer guarantee covering defective parts in this machine and I do not recommend buying a vacuum with such a short lifespan.

When asked if the company believes that 4 years is a reasonable lifespan for their product the query was avoided and no direct answer given. It is clear that Dyson know their machine will not stand the test of time and offer servicing for a fee to ensure they do not incur costs for repairing their inferior designed vacuum.

I do not recommend Dyson vacuums because they are far too expensive with the limitations they have in terms of life expectancy. If you wish to extend the life of the vacuum fornpossibly another 4 years expect to pay between $85 and $150 while going without a vacuum ad it is being serviced.

Sincerely,

Dale Eyles

Biggest piece of CRAP ever – This was the biggest piece of crap I've ever come accross. I sent it back to dyson once because it wasnt working after using it twice and it still didnt work after i got it back very disappointd!!! Huge waste of time and money i thought i could depend on dyson but NO!!!!!!!!!!!!  Show details

Best vacuum cleaner I've ever owned – I was sceptical with Dyson vacuums at first, thought they were overpriced, but since buying mine on special I have found they are worth their money. Never thought I had so much dust and dirt in my carpets until I bought a Dyson, the suction is fantastic and you can see what you have vacuumed up - including the toys and jewellery! Love it. Definitely recommend a Dyson upright to anyone.  Show details

Hmmmm – So I was sold this machine on the basis that it would do all floors and clean up after pet hair which is of most importance because of my children. To say the least, it has almost done this, finding that after every vacuum I can still pick cat hair up. Now a couple of months out of warranty and every time I use the attachment to vacuum my car or… Read more

skirting boards auction stops completely. I have to literally take the filter out of the ball and put it back in, start the machine again and it's good to go with the crappy suction.

I spoke to a customer service rep who booked it in for a service, MEANING I have to send it away for a considerable amount of time and in the family home that's ridiculous! Still awaiting a box to send the machine back in and that was a week and a half ago. This is unprofessional, why pay top dollar for a product that is going to brake down just after warranty.

I find it funny that this model is now obsolete too and why after we make you billions of dollars, why must you stop caring when all fails.

The previous model I owned we had for 10 years. Why don't you make them like you used to? After reading your reviews I feel as though fair trading should know about the scam that you trying to pull over everyone's eyes. If your products were so reliable and durable as ur advertising states over the phone, why not a replacement? I am not the only one with my issues. This piece of technology is LITERALLY the most important aspect of having a home and a family, so you take customers money and sell them faulty equipment.

Hose attachment needs a wheel lock mechanism – We bought this to replace an old barrel vacuum and while powerful the wand attachment is cumbersome and annoying to use making corner work impossible. Doesn't seem to be a wheel locking mechanism when wand/hose is detached and the hose is so tightly wound the whole thing is a fight to get it wound out to reach the areas you need to vacuum you need… Read more

someone to hold the upright (as it doesn't have a wheel lock) in place to use the hose as it is so tight it tips the cleaner over. Totally put me off Dyson we hardly used it because of this seriously lacking feature and it no longer gets used at all. We use the Bosch Blue 18v cordless vacuum, not really what it's designed for as it's a tradesman's cleanup tool but is far less trouble than the DC25. Shame we had to spend so much money on the Dyson to find this major flaw.

A lemon – Machine works well BUT it has been repaired 4 times under warranty. I have a medium sized house and have used the machine also to vacuum the car interior once. The vac motor burnt out while vacuuming the car with the hose. It occurred 6 months after purchase & repair took about 6 weeks. About a month later the cam on the vane used to direct… Read more

suction from vac to hose broke when I reinserted the wand. It was repaired and when returned the wand could not be reinserted into the handle because the repair had not been done correctly. It was immediately reinserted to the packaging and returned. 7 months later the machine would not turn on and was returned for a faulty power switch. On the 4th repair request I expressed my displeasure as I felt I had a "lemon" and requested a new replacement but this was refused. A representative of the Dyson repair centre telephoned after they received the machine and said the blown motor had occurred due to a blocked duct. This was not so as I had checked all ducts and the machine had no loss of suction prior to it failing. Regarding the broken cam she also accused me of reinserting the wand with excessive force. This was completely untrue as I always use care with my appliances. I feel the machine will continue to be unreliable and fail after it is out of warranty and I will be left with a product I will not repair. I will never purchase any other Dyson product.

Complete junk and it makes me feel like a moron for ever buying it – This is the most horrible device I own. I totally regret every buying it. Its heavy, hopeless on hard floors, the wand is cumbersome and a joke to use. If there's a leaf on the hard floor it wont pick it up. The power cable is too short. The whole device is too heavy. It feels like a huge piece of plastic junk. This stuff is totally overrated.

Very disappointed! – Previously had a DC40 - loved it. So when motor burned out (that surprised me after only 14 yrs) i still turned again to Dyson. I cant believe this DC25 is a newer model - you wld expect better. It feels like a kindergarten class has designed it. Heavy, clunky to manouvre, unbelievable! Fortunately suction is still great. Dyson needs to get rid… Read more

of this ball design and maybe check out what worked so well before. I will be looking at Miele next time - which probably wont be long if other reviews are accurate.

Great on carpet, average on hard floors, cumbersome with hose/wand – This model is absolutely fantastic on carpet with the original head and ball technology. We were told by the sales staff at Myer that it would work equally well on hard floors. We realised this wasn't the case on ours. If you want to vacuum hard floors, using the extra head that came as an attachment worked much better, because we wiped our… Read more

hardwood floor down after using the normal head and there was still dust and dirt.

But there is a major design flaw with using such a large head as an attachment - the stretchy plastic 'hose' that is used to connect the wand did not remain extended (it didn't 'lock' in any way when you pull it out) and therefore pulled the whole vacuum cleaner with it (which strains the shoulders and back!) because of the suction power. Therefore we have to literally pick up the vaccum cleaner at times when using the attachment! What Dyson should have done was make the additional large head to also attach near the ball so that you could swap out the default head. Missed the mark with that one.

Does more damage than cleaning – I have owned a dyson dc25 for 3 years the tiny wheels at the front trap grains and jam causing large scratches on our polished floor most rooms in our house now bear the dyson scars ,the extention hose is so stiff it is useless to vac above windows you need to lift the vac as the hose refuses to stretch out any distance,tried to give it to my daughter ,she returned it within weeks

Cant go wrong with a Dyson – Had this for a month now and yes - its great. Storage is good as it stands up-right, stores away nice and neat. Suction is great, press a button and it empties neatly into the bin, room smells nice and clean. Expensive investment but worth it on your health and quality build.  Show reply

I am so happy with my Dyson 25 – I bought my Dyson 25 upright just under a year ago and I bought the extended warranty as well. I find it a breeze to manouvre and not too heavy, I find it great for carpet,vinyl floors and tiles like slate and it does such a good job of cleaning . It is a bit awkward to clean some places with the ball sort of getting in the road but of course that… Read more ·  4

is what the other head is for and is very simple to connect. The hose is very strong when using with accessories but I am guessing it will stretch in time. Finally I dont have to dread vacuuming and touch wood I have not had to contact customer service.

November 5th 2018 Update: Four later I am still very pleased with my Dyson DC25.

Four years later I am still using my Dyson DC25 even though it has now been replaced with the Dyson DC50. My floors are carpet and balance vinyl and my vacuum cleaner has not missed a beat. I empty it every time I use it and the only upkeep I have done is change the filters regularly and try to get rid of any excess dust I can see from the outside. Thank you for making such good quality vacuum cleaners.

Great power but broke down too soon – I had herd so much about Dyson so really wanted one. Finally got one a bit than a year ago. Loved the power and the design. Made me so happy looking at the amount of just n hair I had in my clen looking carpet.... However within 3 months of purchase out of nowhere the main brush stopped working. I called the customer service and she asked me… Read more

to bring it to them. The problem is she told me that they will check it and will repair or replace it if it was faulty but I will be charged if they thought it was my fault. I didn't send it at all. What if they send me a big invoice??? I can't afford to spend anymore than what I have already spent on a vacuum cleaner. At the moment I am using the wand brush and getting hit on the feet by DC25 everyday. I am sure it will break soon too with the amount of times the whole body crashes on the floor as it's pretty heavy to carry with one hand while vacuuming with another....

Problem is I can't afford another Dyson and one can't be satisfied with anything else once he's used Dyson :(

Wouldn't buy another upright! – Would I buy another Dyson upright? NOT a chance! It's a zippy little vac until it gets blocked by a piece of plastic etc. Then it becomes a frustrating, time wasting machine. It has just taken me an hour, to find, clear and get it all back to working order. The power head is the star of the show, until it stops and you need to clean it. Small… Read more

fingers to set the reset button, a butter knife to unlock it and patience the first few times you do it. To empty it is easy as long as the plastic pieces are all lined up for the domino effect that is the system. The telescopic wand is a great idea but I find it awkward to use as the accordion tubing under the wand wants to fold up all the time. I use my car vacuum once a month to do skirting boards, stair corners etc. If you are the only one going to be using this vacuum, have a small to medium house, it will be a great little vac. But for multi users and a large house stick with barrel types much easier to unblock and empty and clean skirting boards.

My mate – This has to be the best ever vacuum! I can't fault this product...super suction, super easy to use, super easy to empty the dust collector. Even the air in the house feels cleaner after vacuuming. I have hard floors with a few rugs and the Dyson copes beautifully. I love that the tools are always with me, simply detach the hose for the vacuum and away you go. Ease of use, maneuverability, ease of emptying, super cleaning power.