Dyson DC59

Was great at first but now have battery and power issues out of warranty and need $230 worth of part – Was impressed with power at first but now have battery and and other power issues and now that we are out of warranty and need $230 worth of parts. ($80 for battery and $130 for new head). Will probably a new kogan vac instead for $150. Also found the animal pro head tangles with long hair and the power connections require to run them loose… Read more

contact. Have called service team a few times. Not prepared for fork out over $200 I parts considering the very short run time. Have to use boost 6 min Max and find the head kicks things out in front. Have been dealing with a few returns and repairs this year and have found that with larger brands who sell at high price points when there are this many issues that they will do the right thing and supply parts for free or upgrade to new products. Was offered $50 off a new $700 replacement. What a joke. Believe that the battery situation and motor are similar in the V6 but don't quote me on that. Just do your research before paying top dollar as I have not found that you get anything more for the premium price.

Great cleaner but appalling customer support – I have bought a number of Dyson products previously and have found them excellent. In the past I have had excellent after sales support and would not hesitate to recommend Dyson products to family and friends. However I can no longer recommend Dyson not because the product is poor but because the after sales service currently is appalling. I… Read more ·  1

bought a Dyson DC59 stick vacuum cleaner in November 2014 and had no problem until recently when it just stopped working. I rang the support hotline, a misnomer if ever there was one! A recorded message advised me that the wait time was 101 minutes. Being unable to wait 101 minutes I decided to try again later in the day and once again was advised that the wait time was 94 minutes! I then decided I would try a 8am the next day when the hotline opened only to listen to a recorded message. I tried numerous times with no avail so in the meantime I emailed. The auto reply email said they would be in contact within 7 days and I could try the website which I did. After answering the questions to determine the course of action I should take I was promptly told to ring the hotline!

Eventually Dyson got back to me and eventually [Name Removed] rang me and suggested that I needed a new motor for $120. I questioned whether I may need a battery but she assured me that because of the colour and number of flashes it was the motor. Eventually a motor was sent, I followed the instructions, replaced the motor and absolutely nothing had changed. Still didn’t work, still the same number and coloured lights flashing. Once again I email, I’m told they will get back to me within 7 days. I ask them to ring me and eventually [Name Removed] rings and now tells me it’s the battery. I ask if I can return the motor and get a refund but she says no as the motor is broken as well at which point I remind her that it’s a new motor and the lights are still flashing which would therefore indicate that the new motor is also broken. So now I am asked if I want a technician to look at it for a cost of $65 payable later. I agree and, as I live a long way from Tarren Point, they will send me an email with an attachment I have to print out that includes the address and a reference number. I am to box the machine and put the printout on the box and take it to the nearest post office. Well, I get the email with no attachment and no reference number! So once again I email Dyson and they say they will get back to me within 7 days. This whole saga has taken 5 weeks, 16 emails, three phone calls , $120 and I still have a stick vacuum cleaner that doesn’t work. I’m not happy and I can’t recommend Dyson any longer.

Love Dyson overall, but still needs improvement – I love how easy it is to steer the Dyson stick vacuum around the house. We have a lot of tiles and carpets and use it on both. Because it's lightweight, the kids can also use it to clean their rooms. My parents loved ours, and consequently bought their own. It's fast charging, and turns itself off when charging is complete, that's fantastic! Why… Read more ·  2

can't my iPhone do that? One of my favourite features of this vacuum is using it to reach cobwebs on high ceilings, and removing dust from the air con filters. My biggest issue is hair getting caught in the brush. In a household that includes 3 girls and a dog, the brush traps the hair which is great, however I constantly have to clean the brush which is a not easy at all. This is an issue with my upright Dyson also, and probably with every vacuum cleaner out there. I have recently discovered there is a hair free tangle brush available for the Dyson stick, and I will purchase despite the high price of $85 for an attachment. It should make my life easier. Also the barrel is fiddly to empty out, I have to use a spatula or knife to scrape it out when full, and I always press the start trigger by mistake which turns the vacuum on while the barrel is open! Annoying. Still love Dyson, looking forward to upgrading to the Dyson V10 when released, if I can afford it.

Awesome – I Love my dyson cordless vac , I've had it about 5/6 yrs now and its still going strong...Just purchased the soft fluffy attachment for it. Looking forward to trying it out.. Dyson cordless vacs are the way to go, Best vac ever... Thank you ! Show details

Disenchanted and would not buy another – I have polished boards but it does not pick up everything as bits fly out of the front. It works well on carpet and is good for the car. Unfortunately the battery has only ever lasted for 15 minutes and have never used the boost power button. Show details

So disappointed as battery has died and $120 to replace – We loved this stick vacuum. Made it easy to vacuum stairs and rugs. Scratched floorboards so stopped using on them. But after two years the battery has died and a replacement battery is super expensive. Very disappointed Dyson as should last longer than that for the price. I refuse to pay an additional $120. Will probably try a cheaper model instead next time.  Show details

Great while it lasted – We have used this regularly for the past 4 years and it really has been awesome. We have a 4 bedroom house and a mixture of carpet and hard flooring. For most of that time we have been able to whip around with the DC59 and do most or all of it without a recharge. That, however, changed over the past few months. In that time, and after the… Read more ·  1

warranty ceased 2 years ago, we have had to replace the filter and the motor head. That wasn't cheap. Now, we are looking at a replacement body and probably another battery - around $200 all-up. Frankly, we are going to just buy a new V7 for $399.

Is is engineered to need replacing after the warranty period? – Quite a good vacuum until just after the warranty runs out. This is my 3rd or 4th Dyson product, great when they are relatively new but fail after a short period of use (and always, in my experience, just after the warranty period). I think I will now finally dispense with Dyson products, the engineering, while clever, is also suspiciously… Read more

devious (Volkswagen come to mind in this respect and their hidden engineered 'defeat device' which they denied existed for a long time).

Overpriced, underpowered, underwhelming – When I purchased this product I did it on the advice of friends who owned it or a previous model. I quickly regretted it. . Although it was useful to be able to whip around and vacuum without dragging a cord, the suction on the standard setting, which lasts for 15 minutes, was miserable . Suction was up to the level of a regular mains-powered… Read more

vacuum cleaner in turbo mode, but that lasted a mere 5 minutes.

. The bin capacity was very limited, so it needed to be regularly emptied

. It didn't empty well; I had to mostly do a full bin removal and clear the debris off the filter to stop it from choking

. Following the prescribed charging regime (i.e. leave it on charge all the time when not in use), one is fortunate to get 2 years out of the battery. Replacement batteries BTW are $80 +

(A friend who has one actually got 4 years out of her battery by NOT leaving it on permanent charge.)

There's already a new model out which is claimed to be much more powerful with a 40% bigger bin.

Well, my model was supposed to be much more powerful than the one it replaced!

Great machine until I had to rely on their customer service – Used frequently for 3 years and battery finally gave up. Went online to order new battery only to be informed to contact the hotline. Was told it was 103 minute wait. Hung up because who seriously has that sort of time. Decided to see if I could track down a local service centre in Perth. Found it and called the number but it was the same number… Read more

as before. Email was the next option and waited the seven days for the response only to be told to go online to order the battery of which there were none in stock so please call the help line. Didn't want to wait the 77 minutes as per the recording so decided to take the two hour drive to the Perth shop. Was met by a lovely person only to be told that the batteries are on back order and they would be in in two weeks time but if I left my number they would post one out to me. That was 7 weeks ago. Suffice to say as good as the machine is or should I say was because I have turfed it and bought a competitors brand, the customer service is the worst i have ever experienced and for someone who lives in Perth who has built up a massive tolerance to to bad service, that is saying something.

Expensive, parts keep breaking, terrible customer service – This has been our first Dyson purchase and initially, was very pleased with the suction performance for a stick vacuum. However we have needed the head replaced 3 times and now the wand is broken. It is used once daily for 20 mins, on timber floors mainly. We have spent $550 on a product with a good reputation as Dyson, and have been extremely… Read more

disappointed with reliability for only 3.5 years lifespan. Customer service has been terrible. Waited on hold for 90 mins today, only to then go to voicemail, just disgraceful Dyson!

Update 26/6

Have to pay $35 for a new wand, includes free shipping. Now wondering what part is next to break or malfunction. Unfortunately will not buy another Dyson after this experience.

Animal DC59 battery and parts – I have an animal DC59 animal dyson - I've had issues from the start. Suction was average. I had to replace the head last year and now have to replace the battery. Vacuum is only 3 years old. After waiting on hold for an hour for customer service was told after reading from their manual to express how great the Dyson products are it's unfortunate… Read more

but that's just how it is. Think a machine that you pay $500+ for should last longer than a couple years. It's adding to a consumable society where we throw things after 2 years and buy a new one! What happened to products lasting 15 years? I won't be purchasing another Dyson.

Worst Vacuum Cleaner EVER! – I have had this Vacuum cleaner for just over 3 years and I can vacuum for less than 2min....and every time I have to empty the dust chamber II have to find a pencil that i can swirl around to help guide the dust out! Ridiculous!!! On hold now to their service center and it is a 30min wait...Very expensive vacuum for such a short lifespan....The… Read more

vacuum should come with a warning that it will have a very short lifespan. I would never buy another Dyson!

59 Good but Over Priced – Generally Happy with the features and general performance of the 59,, BUT,,, given the appliance cost $540 and now need to pay $85 for a new battery after 4.5 years of random "infrequent" use ,,, plus,,, getting it to a Dyson technicial and a technician fee to replace the battery, I have come to the conclusion, that it is a good "over priced"… Read more

appliance..

The surfaces this appliance was used on was predominantly "tiled flooring" and some carpet, so not heavily worked.

While I acknowledge this appliance is not expected to vacuum a home, I expected the use time would be longer for each full charge of the battery, hence feel the battery capacity was quite "under designed".

Value for money. ???? Not convinced.

Before replacing the battery, I will be looking at alternatives.

Worth It – I bought this vacuum for my wife and have no regret in doing so. It is easy, light and efficient. With the purchase you are buying into a great customer support team and service. The only draw back being the length of charge it has. It runs out of battery after about 20 minutes of use but this has not really been an issue for what we use it for.… Read more

Recommended. Although they have now upped the model for a longer lasting use and a more powerful engine.

Little expensive but good – This is very handy, a little over-priced but realiable vaccum cleaner, except few times when you really want to get something cleaned and you realise that it's short on battery and dies... No battery indicator is another downside to this. We don't know how much battery it has. I wanted to clean my car with this and was short on time. It was… Read more

running fine until it suddenly died (charging) and i had to wait another hour or so.

Comes with a lot of different size "hoses" is a plus point.

Great vaccuum but had it fixed 3 times – Support has always been helpful, replacing the motor once and battery twice, even with it being out of warranty this last time, but the failure rate in comparison to how much we use it is pretty crazy. I hope the newer models are more robust as i'd like to use this vaccuum for years but figure i'll be repairing once a year. After paying so much money for it, it's a bit disappointing. If their support wasn't as good, i'd hate this dang thing.  Show details

Has been really good! – Has been really useful to have. Had it for over 3 years and other than it getting clogged constantly with hair, it has been good. Hope the new models have a longer battery life. Would be good if the corded ones became more portable around the house as the limited battery life is tough.  Show details

Great vacuum – I owned a small one bedroom apartment and this vacuum cleaner was great for a small space. It's battery after one charge would be enough to vacuum my place over a couple of times, and because of its small size it was easily stored away. I would recommend this for anyone with a small house.  Show details

Has replaced normal vacuum – We have had the dyson dc59 for about 4 years now and it has been a really good purchase. It is so convenient to just pull out and clean something. The charging stand is awesome and means the dyson is ready to go when needed and easily accessible. Rather than having to find it somewhere hidden in a closet or spare room. My only complaint would be… Read more

that the battery life apparently has been shortened by using the turbo function. This now no longer works but for a $100 I can get a new battery sent out. I think $50 is a reasonable cost for a new battery. Customer service is very good.

Will purchase is again, very good helper – Overall of this product is great, I feel I do not need Dyson most expensive handheld cleaner since this one does it job perfectly. Using it nearly every day and has lasted for 3 years without any problem. the only problem has to clean it often. Will purchase it agian  Show details

Wonderful vacuuming power! – Ordered it during a sale at Big W. Very strong vacuuming power. very easily collects dirt from every corner or the house and in the car. Picks up hair easily and easy cleaning. Theres nothing that it wont pick up so far. Will recommend this product to other family members.  Show details

Works well and compact – It's great for small spaces and I like the wall mounted attachment which keeps it tucked away nicely and can charge neatly. Had no issues with it so long as the bagless catcher is cleared out when it starts getting near to full it works fine. Not as great a job as a larger machine but really good for inbetween times.  Show details

Battery time too short – . Happy with performance so far had for over 2 years now and just replaced the filter for $15 from Dyson no postage to pat so was very happy with that Easy to move around Have hard tile floor and carpet in bedrooms hardly use my other plug in Dyson these days but then it just two adults Battery life is a little to short and cannot clean whole house in one go that is they only thing that is a disappointment .  Show details

Not buying product again – Was happy with product until we now had to replace battery again not even 1 year old since our last battery replacement. Was happy that it was convenient light and easy to move vacuumed various parts of the house using it. Can't believe that you would have to replace battery in such a short time. Not happy and a waste of money.  Show details

Great unit – We've had ours for over 2 years and it's been awesome. Whilst the kids love the 'boost' mode that drains the batteries fast, most jobs only need standard mode. It's been a real hit with the grandparents who we've now gone and bought one for because they liked it so much too. I should note that we use it for light spot-cleaning (instead of a… Read more

dustpan/broom) and light run-overs. We have a conventional corded vacuum for the regular clean and I don't think it would be suitable for trying to clean a whole house..

Great for the first 2 years then battery life gets less and less until it dies – BAD: 2 star rating for a 2 year battery life. Seems to be a common issue with the battery, although the customer service representative told me its not. Had this vacuum for over two years. It was great for around the 2 year mark then started to have shorter run times. The high suction was the first to go with it lasting in the end for around… Read more

10seconds. Then one day it stopped working completely. Then the battery lights stopped working.

Same issue with a family member who had the exact same device purchased at the same time. After trouble shooting the other family member bought a new charger as suggested by the customer service rep but this didn't improve anything. At this time my battery completely stopped working with no lights at all now.

I understand the battery won't last forever but 2 years for such a pricey stick vacuum seems a bit poor quality.

I have now purchased a new battery at $85 so hopefully that solves my issue for the next 2 years.

Customer service is a bit of a wait. When you mention that theres multiple people with similar issues of 2 year battery life they tell you its because those people are not Dyson technicians and don't know what they are talking about.

GOOD:

This is my first bad experience with Dyson, having had my DC39 for around 6 years with no issues.

The stick vacuum was amazing at first and covered my 3 bedroom 2.5 bathroom house with a full charge.

Easily manoeuvred around the house.

For the price would not purchase a Stick vacuum from Dyson again if the battery needs to be replaced regularly.

The other family member has gone and purchased a Hoover stick vacuum from Godfrey's which works just as well.

Definitely do not buy this model Dyson – I have had this dyson for 2 years last month so I am now out of warranty. I drove 1.5 hours to their service centre at Taron Point yesterday to be told - it just needed a good clean - they tested the charger and battery and said both were working fine. I was told to charge it overnight and all should then be ok. I tried to use it today and it… Read more

was the exact same problem, it would last for 60 seconds even though the battery was fully charged. I phoned their service centre and was told it must be the battery and they would be post me a new one for $85. I explained that both the battery and charged were tested yesterday at the service centre whilst I was there in person and she still tried to get my to buy a new battery. She then went on to say that they don't service that model anymore! Extremely rude lady over the phone, definitely will not be buying another Dyson. This particular model will not last longer than 2 years - don't waste your money!

Wouldn't Buy Dyson Again – My experience with this stick vac turns out to be unfortunately similar to the other unhappy reviewers and it appears, based upon my readings of the reviews below, that this now discontinued vacuum has an operational life of just over two years. My experience is very similar to another reviewer, Sue of Langwarrin, in firstly having a product which… Read more

has a charge of less than 2 minutes and the subsequent frustration of dealing with Dyson. My DC59 Animal was 2 years and 8 months old when it broke down. Basically it would be fully charged and then last less than a minute. After contacting Dyson (and like Sue had an inordinately long wait in which the automated voice repeatedly gave extended and inaccurate wait times), I was told by the customer service rep that it was likely that the battery and/or charger needed replacing. This amounted to a total replacement cost of over $120.00. The rep. further advised me that neither of these parts were ever covered under the two year warranty, and besides, my warranty was now out by 9 months. Despite Dyson clearly stating in the product's manual that they recognise Australian Consumer Law (actually they have no choice but to recognise it) I was told that being 9 months out of warranty means I would have to wear the cost of replacement for an item(s) that weren't ever covered by warranty??? I requested a senior person to contact me and was duly contacted by an Escalation Manager the next day who, in contradiction of the advice I had received the previous day, told me that if I was not so far out (9 months!) from the warranty period then she could have applied a little wriggle room and covered me for the cost of the battery and the charger. She did not say how long her 'concession extension' applied but I advised her, as I did her colleague the previous day, that I would never have spent over $500.00 on an item that was inoperable after 2.8 years. I could have bought a cheaper stick vac for a fifth of the price and either disposed of it or still have a working vacuum. It also annoyed me that because it was undetermined whether it was the battery or the charger at fault I was advised by Dyson to purchase both items. I was also advised that there was no one higher than the Escalation Manager to speak to when I requested someone else to address my situation. I have a Dyson vacuum from 1999 that still works perfectly but I will never waste my money again on a company that disposes of highly priced but poorly made, soon-to-be-discontinued items, that break down in an unreasonable time period. Australian Consumer Law was enacted to protect consumers against this practice. Dyson can only withstand a short time period themselves before their traditionally good name is trashed by unhappy customer experiences such as mine. I, too, like the other unhappy Dyson customers, will seek independent assistance in addressing this extremely unsatisfactory and potentially unlawful situation.