Dyson Ball Animal DC65

Dyson Ball Animal Upright Vacuum - Frustrated – I have had a few Dyson Vacuum in the past and the older models were far better that this one. I have had this model for about 2 years and each time I use it, I get frustrated. To the point I am writing this review 2 years after I bought it. Each time I use it I think I should leave a review, but then don't :) Below are a few points that… Read more

disappoint me about this one - to the point I am considering changing brands.

While using it in the normal upright position, it seems great to start with, then when you want to clip it back upright, then handle keeps falling down - you need to be a little aggressive for it to click in place. You cannot use the machine in the upright position without the Flex pipe properly put back, the plastic handle is to weak on its own and actually twists when turning the hoover. This means you cannot switch between hoovering upright and using the pipes (for walls, curtains, rails etc) easily.

While using the pipe (to do stairs or skirting boards, ceiling etc) the suction causes the flex pipe to contract and the Dyson to follow you too uncontrollably . So when hoovering the stairs, a few times the Dyson nearly fell down the stairs, and when vacuuming the skirting boards, you need to keep one foot on the Dyson while trying to direct the pipe to the wall. If you put something to stop the Dyson from following you, the pipe causes the handle to fall down This is the most frustrating part that makes me want to buy a new machine.

Another frustration is when using the pipe to clean sealings, covings the flexible pipe bends at the connection where it connects to the sturdy pipe, blocking the suction. this causes you to have to hold the flexi pipe straight while the other hand directs the sturdy pipe. very awkward.

These have been happening from day 1 - so its not due to the age of the machine.

All in all, I'm disappointed in Dyson, it seems these models are not tested in real life situations - perhaps they changed their quality control process, but either way, I regret buying it.

Works fantastic – I am leaving this review after using the vaccum for a full year. It has been a fantastic tool to manage keeping my home free of dust and fur of a golden retriever that only sheds tweleve months a year. The tank is easy to empty and the wire is long enough and tidy to store.  Show details

Great vacuum had it for almost 3 years now and only 2 small issues – 1.) I first used it on carpet then moved houses and used it on tiles and hardwood and worked great on all 3. 2.) great, I have no issues with the way it performs on different surfaces Show details

Best machine ever – As a Dyson customer for over two decades who swore by Dyson. Previously we were delighted and impressed by the build quality of the first models Dyson produced, thus recommending Dyson to our network of friends and family. However given our recent experience I will never purchase Dyson again. Exactly 2 years and 3 months ago we purchased a DC65… Read more

animal model and it became immediately clear that that build quality was inferior compared to the older models despite being dearer in cost. As indicated, what we suspected all along was proven, when the DC65 motor completely burn out at whilst vacuuming the home carpet at 2 years 3 month, resulting in the machine producing this disgusting acrid smoke in our home. This is unacceptable for a machine valued at over $800 in not lasting even 2 years. Recently contacted Dyson to inform them of the situation and was assured that given the few months over warranty it will honoured and covered under warranty and to send the item back. Did that only to receive a shock quote valued at the cost of a new machine.

Watch out for your back! – I had previously had a Dyson upright vacuum cleaning for years which I loved. When that finally broke decided to get the DC65 as I like an upright cleaner. This is a great machine on hard surfaces but we are unable to push on the carpet it has so much suction you can barely move the machine. Totally regret this purchase. Took down to the service… Read more

centre where they cut a hole in one of the parts underneath to allow more air flow. This didn't work. Decided to no longer use not worth putting my back out. They know this is an issue but no warning on box. Very disappointed Dyson. Will not be buying a Dyson again. No wonder discontinued as I'm sure they are aware of issue.

Worst Vacuum EVER – What a disaster this machine is. Prior to this I had one of the original Ball Dyson and it was stupendous. I loved it. However after buying this DC65 and a faulty DC3 Stick I will safely say I will never ever buy a Dyson ever again. Not only did it breakdown within in months of owning it but it fails to stay upright and has verry poor suction.  Show details

So Disappointed with the hose – Was gifted with a DC65 from a friend who barely used it as she didn't have the energy or strength to fight with the hose. After using it myself, I agree. Show details

Great for carpet but not so for rest of house – This is our first upright vacuum and personally I'm not sure I'd buy it again. It is great on carpet with it's vibrating/power brush head. We have 5x long haired people in our house plus 2x cats. Naturally you need to ensure you keep brush clean from hair etc but it works well. The filter system is great. I bought a second filter to allow us… Read more

to wash/dry one whilst still being able to vacuum. I don't think you really need a second filter now as they are completely different to the early DC05 Barrell vacuum we had. This new one seems more efficient in dust removal (I live in a very dry/dusty area) and so you don't need to wash filter as frequently. The down side to this machine? Well other than carpeted area's, it is not as good on hard/vinyl flooring; seems to be bit big/bulky and doesn't 'pick up' as easily as the old barrel machine. Steps are practically impossible. The machine is rather heavy and bulky and hard to turn/navigate around (okay for me but hard for kids). Also, the pull-out flexible hose is really difficult to use as it is collapsible, meaning it just wants to pull back inside the machine all the time so practically useless if you want to use it on the steps or pull it away from the machine. I've pulled machine over several times (or it just wants to follow your leg!) by wanting to use it up high etc.

Best Vacuum Ever – We had three vacuums in two years before we decided to spend the money and get a Dyson. Worth every penny. With two Greyhounds (who shed like crazy) and a baby who has just started crawling, we needed a Vacuum that would work everytime and remove all the dust, dirt, dog hair etc first time. This vacuum works great on the tiles and carpet with no… Read more

need to change the head or push any buttons. Every single time we use the vacuum, we get our money's worth and the floors are visablly cleaner. Totally recommend this product.

Not all it's cracked up to be! Think twice before you regret down the track – Bought the DC65 Animal upright after using a DC04 early model for a number of years. Only upgraded because I thought the latest model Dyson had to be better than the old DC04 right? Well turns out the new model DC65, the plastic used is flimsy and not as sturdy as the older model DC04. You try to turn the vacuum on carpet left or right and the… Read more

handle will actual bend, unlike it's earlier counterpart.

The vacuum was used both on carpet and tiled surface. The brush bar didn't last long with the bristles considerably worn down. Not sure how long they're supposed to last. Being only used on carpet and smooth tiles you would think quite a while.

The Good: The vacuum has good suction and does a good job at lifting dirt and hair from dogs. We had 3 dogs with all different hair types. Worst offender a long haired German shepherd.

The bad: The hose is very stiff and doesn't loosen up over many years of use. We had the hose break near the bottom where it connects to the vacuum. Couldn't be fixed as the plastic ripped over the tight spring in the hose. Bought a new hose and its just as stiff as the old hose. Tried to loosen up by stretching hose as suggested by Dyson but it doesn't. This is a key feature that really let's it down. My partner uses mostly and this is her number one complaint. The vacuum follows her around or falls overs when using the hose... :( Dyson say PM for a fix but they have no fix, other than try to stretch out the hose. Been there done that many times...

Plastic is very flimsy. Bends to point where it feels like its going to break.

The handle clip (red) and canister release catch broke when lifting the vacuum up over a step. Again very flimsy plastic pieces which are easily broken. Of which can't be replaced individually. Contacted Dyson for replacement parts and was advised that the clips can't be ordered separately and I would need to replace the whole part which it attaches to which in this case is the handle at $20 and then another $80 for the canister. The handle could be purchased from the Dyson website whilst they advised that the cyclone wasn't available on their site but they could order for us. However said keep an eye out for clips and cyclone on their website as things may change in future. But what's available now is all they have.

Would I buy again... No definitely not. I think maybe with the older models they had something good but not with the new models. It's a shame really. I had high hopes, and was hoping to impress my other half with a new better model than the old DC04 but it's been more of a burden. I've been trying to consistently justify it but Dyson have some work to do. I hear about how the DC65 is bad constantly and how I stuffed up in buying a replacement when there was nothing wrong with the old one. So now the new one is out in the garage taking a back seat. I'm not allowed to pick the next vacuum cleaner we buy, so I've been told.

Can't justify keep spending money on parts which will only break again in the near future. Might have been a different story if you could buy the spare parts e.g. just the broken clips instead of the whole unit they connect to. Originally I only bought a Dyson for the name originally and heard a few good stories of how great they were. But I think those that did buy a Dyson that have been bitten, are probably too embarrassed to speak up because they wasted so much money on on their purchase.

Excellent – This is the best vacuum I have ever had. Strong suction which leaves my carpet clean and the pile reinvigorated. Made my carpet feel like new again. Makes vacuuming enjoyable. Highly recommend. Show details

Bloody awesome vacuum – AMAZZZZING WE HAVE A DYSON V8 and really like it for small Quick cleans but need something bigger for the lounge room and for the dog fur. Sucks so hard it pulls out first where you think is clean. Obviously not good for long carpet like some people have suggested, but just do the research if it’s right for you. Great machine for any surface. Easy to clean and empty Show details

A product worth its money – Absolutely amazing results every time you vacuum the carpet, especially when it looks clean. The results are astounding, even on timber and tile floors as well, value for money easy to use Show details

This is a decent vaccum cleaner – I have got this for few years now had issue with motor twice but as it was under warranty had it replaced Good # Does the job # Decent serviceability Cons: # Motor burnout could be issue sometimes # Decent customer service Show details

Love my dyson – Used on tiles and carpet this has great suction and collects all my animal hair and dust with ease . Upright model is great for any bad back. Easy to empty/clean Show details

Worst vacuum cleaner I have ever purchase – This is the 3rd time I have to send it back to Dyson with in 1st year. This is not the first vacuum I have use. 1st time the motor died. 2nd time its lost all the suction. 3rd time it just stopped working. I live in a two bedroom unit and I paid $697 for this product. Also, rude customer service provided by [Name Removed] today while calling the… Read more

Dyson Customer Service on 1800 239 766. The machine been received by Dyson 2 days ago, though the technicians havn't got time to check and inform me what's wrong with it this time. How come Dyson still sale this type of Vacuums to the customers which doesn't even work for a 1 year properly and charging $697 for that.

Hard to use – Find this machine hard to handle hurts my wrist when manoeuvring. Hard to use the extending plastic hose. Hose does not stay out when extended when machine is switched on. Heavy machine. Show details

Suction is too strong – 5 week old cleaner - wish I'd never purchased. Rang Dyson and they told me to contact the distributor. Sure the Qantas store won't tell me how to fix the problem of the suction being too strong to push around my carpet. I empty the bin and have already cleaned the filters. Show details

I love my five year old Dyson D65 Animal – But I’m writing this review to help others get the best performance with a few tips I’ve gathered through DIY. First of all, keep those filters clean and wash the dustbin. When your brushes won’t turn, watch the Dyson video on how to clean the floor plate and get out every bit of string and fibers. When my Dyson became hard to push I discovered… Read more

I had reinstalled my filter in the ball upsidedown! Reinstalled corrrectly, tightened up the ball, and voila - my Dyson was once again racing across the carpet. Oh, and a tip from the manual, stretch the hose around the cleaner for awhile to loosen it up.

A poor performer – Used on tiles and low pile carpet. Suction was ok on tiles but never reached the pre sale hype for picking up dog hair (Staffy breed - fine short hair). Some parts didn't function periodically even though unit was regularly cleaned and maintained until its untimely demise. Not considered value for money given initial cost, ongoing performance and life span of the unit.  Show details

Great Vacuum – I use this on wool hypo allergenic carpet and lino flooring. The vacuum performs excellently. It's easy to use, not too heavy to roll around, very easy to maneuver around edges and small spaces. It really makes the wool carpet come up like brand new carpet after vacuuming. Excellent for pet hair also. I am really pleased with this vacuume.… Read more

Having previously used other animal vacuumes this is no comparison.

I was sick of spending $300 on a pet vacuumes for it to break within 6months or not be good for pet hair.

The nossle on this machine is good as hair and derbis doesn't get caught in it, it all goes straight to the barrel. The suction is incredible, it's amazing what it brings out of the floors and carpets.

The latches and components are strong and the attachments are easy to change over with the red release buttons.

Really pleased that this works amazing.

I love vacuuming now.

The money spent really produced a quality product this time.

Fits away for storage well also. No bulky hoses shoved anywhere.

Actually helps alot with pet hair – We were hesistant to buy a dyson at first. But happy we did in the end as this machine is definitely better than our old miele vacuum. The price is a bit steep. But overall we are happy and dont have to change bags which is good. Comfortable to operate and not too noisy.  Show details

Unusable on plush carpets – Machine works OK on short pile carpet and hard floors but is unusable on plush carpets. It will actually lift the carpet and stick to it, rather than travel over the surface. I sent the unit back to Dyson who serviced it with only minor (and not sufficient) improvement. After its return to me, I advised Dyson that it remained a significant… Read more

problem, could not be used by several members of the household and in my view its use actually created a risk of injury. I asked for advice on anything I could do to make it useable. Their advice was "we don't have anything else we are able to advise for the Cleanerhead to be easily used on your particular carpet" but no offer of refund or exchange on a vacuum cleaner that might actually be useable - Dyson or other. I have been making do with an old Dyson stick vacuum but this has died - my new Dyson is barely used but will have to be replaced.

This vacuum cleaner should not be sold without a warning that it is unusable on plush carpets.