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E-Lodge

E-Lodge

3.8 from 81 reviews

See the Best Tax Preparation Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
46
4 star
10
3 star
6
2 star
3
1 star
16

gwenpete

gwenpeteNorth Queensland, QLD

Professional help always

published

I had lots of questions, all my problems were solved. This was all completed in a very timely way. This is my 5 th year with company and will return

Transparency
Rates and Fees
Timeliness

Ismail I.

Ismail I.South East Queensland, QLD

Hopeless

published

I did my return on the 9th of July and asked a question on the same day. I got response on.the 19th of July then got my return cancelled. I wouldn't recommend doing it through these guys!!

Transparency
Stickypossun

StickypossunSouth East Queensland, QLD

Suddenly sent a bill

published

I have used e-lodge for a couple of years and been statisfied. However I couple of weeks ago I received a bill for $79.90 that was marked 'overdue'. I was very confused and gave them a call to be told they had messed up and given my bank details to the taxation office so I was paid my tax return directly so they did not receive their cut.
I understand they need to be paid for their services but it feels very rude to get an 'overdue' bill nearly a whole year later threatening to deduct the amount from my bank account with just 2 weeks notice. Not once before was I contacted or made aware that I owed money. Very disappointing and rude.

Transparency
Great Kitchen

Great KitchenSydney, NSW

Great product & well organised

published

Great effort by Nobby Kitchens and a big thank you to all Nobby Staff. Lady in Castle Hill showroom and the designer were fantastic and the designer had great ideas for our kitchen, the tradesman called the day before to confirm arrival time. The entire process was seamless, only a couple of doors to be exchanged. Thank you to Glen for overseeing our kitchen and a big thank you to Nathan the installer for doing an incredible job. We are very happy customers & I would recommend Nobby Kitchens to anyone.


MTT005

MTT005South East Queensland, QLD

Excellent service. Got my money in 4 days from lodgement date!

published

I got several emails from them offering personal accountants for consultation for only $20! Oh even better, I got my money in 4 days after lodgement date! They offer excellent service and I’m lodging my next taxes with these guys!


I have no knowledge with TAX and you guys. helped me a lot thank you so much

published

I have no knowledge with TAX and you guys. helped me a lot thank you so much, Thank you as I am still new to lodging TAX and having been busy I received massive help from you guys


Excellent service

published

Perfect way to do your tax return,excellent service and prompt response to any questions,easy and quick way to do your tax,almost makes it fun to do.
Thank you


ace1gah

ace1gahSydney

  • Verified customer

They got it wrong!

published

I've used e-lodge for 2 previous years but this year they were a nightmare. Giving incorrect information which meant they removed expenses from my lodge that they shouldn't have. When I questioned it further I was told they had done the right thing until the manager got involved and confirmed I WAS RIGHT to claim this particular thing as an expense. I ended up refusing to allow them to lodge my tax return because I felt they were incompetent.. As if it's not time consuming enough, you expect these people to know what they are doing and not incorrectly advise which then puts you out of pocket.

Simple

published

Even I can do it and get back ever think I was expecting very good thanks be back next year

norza

norzaingham

  • 9 reviews
  • 5 likes
  • Verified customer

just awesome

published

they are a great company have fast service and attention to detail always a pleasure to deal with at tax time great service


Poor service, very rude

published

Lack of communication and staff are beyond rude. They take forever to respond to emails. Don't think they are worth $59.


Stefan29

Stefan29ACT, 2905

  • 12 reviews

Fantastic website with great step by step selections and easy to follow.

published

Will recommend this online service to any small business or sole trader who wants to save money on accounting or just want to save time .


So easy!!

published

Easiest thing I have ever done online, for years I paid in excess of $200 to get my tax return done because I couldn't work out how to do it myself. I done this in 20mins and at only 1/10 of the cost!


Disappointed

published

I lodge my tax returns on the 3 of August this year and it god accepted on that date, now it is the 23rd of August and i have waited 15 business days for my refund but still nothing. I then email about it and am told it needs to be accessed on the 27th. Just a bit disappointed I haven’t got my money quicker.

Simple easy and worth it

published

E Lodge, the best thing since sliced bread, when it comes to doing your own tax. Keep doing what you're doing E Lodge

10/10 perfect

published

Everything went smoothly would recommend to family and friends .only took 10 minutes to complete from start to finish thank you


Great team

published

Great team found it easy to deal with messages sent and recieved thank you for helping me with my return.john


Perfect!!

published

I don’t normally post reviews but Elodge definitely deserve an appreciation as they dont make you wait for long. Easy approach and quick service. I am very happy with the service.

1 comment
E-Lodge
Michelle O.E-Lodge

Hello Erish,

We are honored to receive one of your few reviews! Easy and quick, that is how we want every customer's experience to be. Thank you for the kind words.


Would not use anybody else !

published

My second year with Elodge , both times have received more than I expected . They have a Great backup service and are always helpful . Would highly recommend them , to anybody thinking of using them . Peter Hunter

1 comment
E-Lodge
Michelle O.E-Lodge

Thanks, Peter! Our representatives will go above expectations for each of our customers!


good

published

well I havnt received payment but it's been good so far as in i for and speed but Mir for

1 comment
E-Lodge
Michelle O.E-Lodge

Be sure to log into your account for the current status with the ATO, and your refund! Do not hesitate and contact our customer service for personal assistance.


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Questions & Answers

Brendan C.

Brendan C.asked

How long does it usually take from reviewing to accepted

No answers

chez

chezasked

Hi. I’m late lodging 2018 tax return. Will it be ok to do it soon or with 2019?

No answers

Richard R

Richard Rasked

Hi i am a member and need to file 4 or 5 yrs returns 2007-2010 or so can i do this through this service? Will ATO email me my group certificates for these years?

Thanku

Richard Redding

1 answer
E-Lodge
Michelle O.E-Lodge

Hi Richard,
You are able to lodge your individual tax returns electronically through our website from the 2007 tax year onwards. Regarding your payment summaries, if you contact the tax office they will advise you of any payment summaries that they have relevant to the tax years that you wish to lodge. Please phone ATO 13 82 61 or write to GPO Box 9990, in your capital city.
Regards, Glenda
ELodge Taxation Services Australia Pty Ltd


Get an answer from our members and E-Lodge representatives

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