Easyship

I had a package delivered by easyship which they managed to totally destroy. Finally they paid the insurance, which instead of being paid to me was paid to easyship, and getting the insurance money was the unbelievable, with one of the support telling me the only way to get the payment wwas to spend the money with easyship, then I had a person… Read more

called Sumit who dismissed any kind of support by telling me it was my banks problem. After weeks of chasing the payment, they then used my credit card to take a subscription fee and then advised that they had undercharged my shipping fee and took an extra payment from my credit card for the priviledge of having my delivery smashed to pieces. I finally had the whole amount reimbursed and asked if they paid the whole amount to my account would I reconsider my criticism of the way I was treated by support. After recieving the money into my account, I tried to close the account and remove my data, which then has to be reviewed. I contacted support after being told by a senior member of easyship that he had spoken to support to ensure what happened never happens again. Well, as if nothing had changed I was told that my request to close the account had been successfully submitted and would take 90 days, this company is a serious joke as the amount of time I have been told that my request has been successfully submitted could go into the Guiness book of records. I would advise any potential customer looking for affordable shipping, remember EASYSHIP IS NOT EASY, pay a bit more and get a company with a proper support system were you do not have to spend weeks asking the same questions and getting exactly the same answer YOUR REQUEST HAS BEEN SUCCESSFULLY SUBMITTED but we intend to do nothing about and have not really submitted it. Totally incompetent company!!!!!!

Completely incompetent You can't even speak to a CSR everything by emails that takes many hours to respond. Can't keep to pick up times. Don't call to advise pick up late or even when going to pick up. Website for booking and rescheduling is dodgy to say the least you try to reschedule and it can cancel your pick up forcing you to email delaying… Read more

pick up again If you ask for a manager to contact you over a problem No way it's going to happen. COMPLETELY INCOMPETENT is an understatement Book with Snoopy you will have a better chance off you're consignment being picked up and delivered

Absolute poor service – I have only poor service from easyship. My parcel was never been picked up and I'm now waiting for more than a month for my money to been payed back to my account. Absolutely poor Show details

Absolutely disgusting service – Deceptively signed me up to a 12 month contract and refuse to acknowledge my short givings. Would not recommend - far better apps out there. Service id despicable Show details

Don’t recommend easyship – Strongly not recommend easyship, I select easy ship to do my shipment from HK to Australia, I submit the label and payment on 14/2/2022, then I chose the SF express pick up service cause I’m already left HK, I select the pick up time and the courier has been no show, the second time the SF courier came and suggest my parent take my shipment to SF… Read more

store straight away instead of the pick up, so they didn’t pick up my shipment, due to COVID-19 in Hong Kong, it was lock down so my shipment has been pause until April when thing get better, I have been contact to easy ship staff to follow up my situation, at the end the easyship staff recommend I take my shipment to the store then I asked her, will the label I paid before expiry if my parent take it to SF express after 1 month, she reply there will be no expiry coz I paid, then my parent ship it in April, the original piece I put in easyship is total 81 pieces of cloths, shoes, but the SF express courier said if I ship all of it, it will be triple time of the cost I paid to easyship, then the courier took as much as the cloths of weight where cost close to I paid, I paid to them is $1664, end up the shipment fee is $1475, so I still have $189 left in account, now I received a mail from other staff of easyship that I have a negative balance of -$1272, said that is a adjustment, I didn’t check the account in easyship because I have been communicated with the staff in easyship, after I received a email said the negative account, then I checked everything in the account and shockingly found out I paid on 14/2/2022 and 22/2/2022 my account become $0 where suppose my acc should have $1664, then they said my shipment got sent back, the system has shown the pick up is failed, how could I have sent back shipment when my stuff didn’t even got pick up? I sent every of my evidence with the photo to them and seem she doesn’t even get it, after every reply to her with the proof time by time i am get very frustrating with the service.

Not interested in the business anymore – I don’t think so their shipping partners care about easyship business anymore, I booked parcel pickup and choose toll, today is the day 6 no one is coming to pickup. When we call toll directly as advised by easyship they always saying driver coming today. They only have one world “coming today” we are sick of it now. Show details

Horrible customer service – Customer support is horrible... I have an ongoing ticket since mid-Sep so 2 months so far (last response was end of Oct) and still not resolved. Running a small business I expect the business address to show on the shipping labels.. though I have set this it doesn't work and it shows my home address (which is pick up). This is such a basic requirement and I'm astounded they still have not resolved this or had the courtesy to give me an update. Show details

Terrible customer service – I sent a parcel with them they advised me it would be delivered within 10 days after 40 Days nothing yet, no phone number to contact them i sent an email after 14 days they replied:) now i have wait another 14 to next reply i think before ill die I would be able to track my parcel:) Show details