PACK & SEND
- packsend.com.au
- ✓ Verified company
- See all reviewer photos
- Early (1,412)
- On Time (2,938)
- Late (224)
- Unacceptably Late (230)
- Never Arrived (45)
- Never Collected (72)
Reviews
Horrible service
I called up to check on my shipment. The person who picked up the phone happened to be customer service manager. she kept repeating she was manager and answer questions rudely with OK? OK? at every sentence.
Show detailsCollected in partnership with PACK & SEND
Never Again
I went with pack and send because their prices seemed a lot cheaper than Australia Post. When my package was picked up no-one weighed or measured the parcel. Over 3 weeks after the package was sent I received a charge of over twice what I already paid because according to the company 2 of my measurements were a few centimetres off (the weight was spot on). They couldn't show me evidence of what they actually measured to prove it. So instead of paying $50 for the parcel to be sent I ended up paying close to $200 all up. What a joke.
Show detailsCollected in partnership with PACK & SEND
Fast & Reliable
Thanks you for a very fast reliable and affordable service.
Show detailsExcellent Service at minimal cost
I used the service for interstate movement, the package was delivered within a day. The prices are nominal and their customer service is excellent.
Show detailsCollected in partnership with PACK & SEND
Find out how PACK & SEND compares to other Couriers
Know better, choose better.
Simple and easy to use
Efficient
Sticker pdf sent
Arrived in good time
Well priced
Easy to book
Only hold up was the supplier would have been even quicker otherwise
Collected in partnership with PACK & SEND
Sadly, our last transaction...
My first item to ship overseas since 2021. I delivered as then, item fully packed but was advised package contents must now be inspected in conjunction with driver collection at depot. I asked that the inspection be done with 'kid gloves' as item was a collectable. I also asked recipient to inspect ASAP and advise. Item arrived with the base of its original box slashed and tattered by cutters. After checking out the requirements for an insurance claim on this type of goods, and realizing result is unlikely to justify the extra time and effort,
... Read morethe I have refunded the buyer personally. I am out hundreds of dollars and have given the item up essentially for free. Not happy. In every other respect the operation was good but if the goods are damaged there's little point in that.Collected in partnership with PACK & SEND
While I did purchase warranty cover, I later realized most of the supporting info required would be unavailable/unprovable/matter-of-opinion & thus had no data to support claim besides the purchase pr
... Read moreice and my own word, so I abandoned it. Thank you for replying.Thank you for the response Steve and we apologise if your shipment may contain Prohibited Goods, voiding the warranty. Please feel free to reach out if you wish to know more information.
Great
Very efficient service to Nz. Great company , great people, thank you
Show detailsgreat service
Very professional and friendly and extremely efficient. Package was delivered in a timely manner without any problems. Highly recommend the service.
Show detailsCollected in partnership with PACK & SEND
Prompt delivery
Arrived at my customers place by in perfect state, customer very happy
Show detailsCollected in partnership with PACK & SEND
Find out how PACK & SEND compares to other Couriers
Know better, choose better.
Disappointed
A friend sent a parcel from Victoria to Perth. Parcel did not arrived when promised and when I contacted your company I was told by Dereck they did not know where it was or what had happened to it. Dereck was not at all helpful and argued with me in quiet a cocky manner. In fact I terminated the call as found him difficult to deal with. A few days later the parcel was left in front of our house in plain sight for anybody to collect it. No matter how much you spend on advertising your service has much to answer for. Not at all happy.
Show detailsWe are terribly sorry you had this experience Theo, this is not the customer service we promote. Please know that discussions have been completed with the staff member involved and measures implemente
... Read mored to ensure situations of this nature do not occur in future. We apologise for any inconvenience & discomfort caused.Quick and efficient
I found pack and send to be very helpful. Their pricing was really competitive and delivery time was pretty quick. Would definitely use them again.
Show detailsCollected in partnership with PACK & SEND
Great Service
Picked up on time. Received quickly. Supplied with tracking information.
Show detailsCollected in partnership with PACK & SEND
Find out how PACK & SEND compares to other Couriers
Know better, choose better.
Perfect service
Service did as intended with no issues at all! Perfectly easy to do the self service! Incredibly convenient having them pick it up at your door.
Show detailsCollected in partnership with PACK & SEND
Ok experience
I was the sender, and dropped the boxes off at the Pack and Send office (this was my first experience with Pack and Send). I was told to leave the boxes on the floor. I asked if they wanted the manifest paperwork or if I had to sign anything, and the office person said no. I then got charged after for not giving them the manifest paperwork, so that wasn't pleasant.
However, the receiver said the delivery agent was excellent. It arrived 2 days earlier than the ETA, so he was not working from home that day as was planned, but the driver assisted to make alternate arrangements so the receiver could pick it up.
Received in good condition, so overall happy with the service.
Show detailsCollected in partnership with PACK & SEND
Great service
Great service, easy to use and affordable. Delivered quickly and reliable service.
Show detailsCollected in partnership with PACK & SEND
Questions & Answers
Just wondering how the payment system works ?
Thanks for the enquiry Jasmin. Payment for Online bookings is completed at the end of the booking process, with a credit card or Paypal. For in store bookings, they use the same methods possibly others, it depends on the store and their resources available.
How long will it take for reciever at PNG to recieved the items if send from Bunbury (Glen Iris) Australia?
Thanks for your question Cathy. Unfortunately we are unable to determine that specifically however, you can contact a local PACK & SEND Service Centre and they will be able to assist with all your questions. We have a centre located in Bunbury WA and you can contact them on 08 9721 7766 or via the following email, bunbury@packsend.com.au
Get an answer from our members and PACK & SEND representatives
Details
About Pack & Send
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
Pack & Send has won a 2023 ProductReview.com.au Award for Best Courier! Its win can be attributed to what reviewers described as its efficient delivery times and professional customer service.
Category | Couriers |
---|---|
Services | International, Interstate and Same Day |
Business Plans | Yes |
Contact info for PACK & SEND
Mon | 9:00 am - 5:00 pm |
---|---|
Tue | 9:00 am - 5:00 pm |
Wed | 9:00 am - 5:00 pm |
Thu | 9:00 am - 5:00 pm |
Fri | 9:00 am - 5:00 pm |
Sat | Closed |
Sun | Closed |
- ABN: 14158156837
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you for your review Steve and we are terribly sorry to hear of this damage and how the delivery was carried out. For all shipments booked with PACK & SEND, there is a warranty option offered for
... Read more those small percentage of damaged consignments. If this was purchased, then standard processes are actioned to complete a claim assessment. Please feel free to reach out to the store or head office to discuss further.