??!
1 photo
PACK & SEND

Reviews

4.5

2,872 reviews
5
(2,388)
4
(168)
3
(31)
2
(42)
1
(243)
Previous
Next

Reviewer Photos & Videos

  • More

Great service!

published

I sent 11 parcels overseas and had no trouble at all, very fast & efficient service from Leonie at Stepney in Adelaide. I was kept up to date with tracking information from beginning to end. Would highly recommend!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Darshan Trivedi

Darshan TrivediGreater Melbourne (Outer), VIC

  • Verified customer

No issues

published

Picked up on time and delivered within time frame. Will use their services again. Booking online was easy as well with proper information and quotes of various options provided. Delivered in time and receiver information provided.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Darshan, Thank you so much for your 5 star review. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Other Couriers
Previous
Zoom2u
Zoom2u
4.9
(644)
Dogtainers
Dogtainers
4.9
(436)
Parcelpoint
Parcelpoint
4.4
(2,086)
Jetpets
Jetpets
4.4
(611)
Next
Ross

RossSydney, NSW

  • 2 reviews
  • Verified customer

First Time User

published

The actual delivery was done within the time frame suggested, Sydney to Auckland within 2 business days compared to 3 weeks plus by Australia Post (with no guarantee of it actually arriving.) Courier didn't pick-up on the day it was booked, in fact came late in the afternoon to pick it up and was surprised when I told him that it had been delivered in the morning that same day. Seems best to take it to the office rather than a pick-up.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
Ross
Ross

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
  • Verified customer

Good experience

published

As the sender I didn’t receive tracking information until the package was delivered
I expected slightly more info. The receiver kept me updated but probably only because it was family.

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

Jennina E.

Jennina E.Greater Melbourne (Inner), VIC

  • Verified customer

Simple and efficient

published

Easy to follow instructions on website. Dropping off the parcel at the Caulfield office was easy. The parcel arrived at the intended destination the day after I dropped it off. Happily recommend this service.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jennina, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so pleased that everything went well throughout your delivery experience and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Oliver28

Oliver28sydney

  • Verified customer

Great Service!!

published

Overall all very good. Quick service, but pickup was 24 hours late with no notification. Excellent value door to door Sydney to Hobart.
I will use Pack & Send again when sending packages intertstate.
Thank you

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Oliver, We really appreciate you taking the time to tell us about your Pack & Send delivery experience. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Review collected in partnership with PACK & SEND

Denyse

DenysePerth, WA

Extremely happy

published

Everything about using pack and send from start to finish was very easy and received my parcel quickly.
My parcel was packed extremely well
I'm am very happy with the overall experience and would use pack and send again

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Denyse, Thanks so much for taking the time to write to us about your Pack & Send experience. We're so pleased that everything went well throughout your delivery experience and look forward to helping you again soon.

Abbas Lakdawalla

Abbas LakdawallaSydney, NSW

  • Verified customer

Efficient services

published

Happy about the whole delivery process .. pick up on time... And the tracking app was also very useful and knowing how my packet travelled ... The delivery was perfect on the day which was predicted by you

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Abbas, We really appreciate you taking the time to tell us about your Pack & Send delivery experience. We're so pleased that everything went well throughout your delivery experience and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Cairns to Tacoma

Cairns to TacomaFar North Queensland, QLD

  • Verified customer

First time user

published

Great ease with the online process, dropped off parcel to local office, a little over 2 weeks and delivery was accepted at the other end. Unfortunately I had issues with my tracking, however the "pop up" chat lady assisted with this. Compared to sending a parcel through another source, Pack & Send did it less than half the time and prices compared with both companies. Will definitely use them again.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hello, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
  • Verified customer

Simply impressive times

published

I bought a package and organised the shipping. It was dropped off at the depot in QLD on Tuesday, and delivered Thursday to Melbourne. Pretty damn impressive for a package I expected to take most of a week! Especially at the height of COVID. The package was actually delivered by Startrack and they managed to successfully find my building, so they get an extra star for that.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Tvan D, Thank you so much for your 5 star review. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

  • Verified customer

Easy to book

published

Although the parcel travelled half way around the world it got to its destination eventually. Very easy to booking tool and competitive pricing. Tracking information very useful and accurate. Can recommend this service.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hello J_croukamp, Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

  • Verified customer

Great effort in trying times

published

Despite delays and challenges due to covid, this experience was well supported, with good communication and shared challenges/frustrations. Collection was on time, though delivery had a few glitches, all of which were beyond everyone's control. Parcel arrived with considerable delays, but it arrived. Great job team!

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

Bernard L.

Bernard L.South East Queensland, QLD

  • Verified customer

Excellent All Round

published

No problem at all just that tracking never worked on 1st time I used. Probabky a glitch as when I phoned office was helped right away also email got good responce

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Bernard, Thanks so much for taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us.

Review collected in partnership with PACK & SEND

Richard M.

Richard M.South East Queensland, QLD

  • Verified customer

Fantastic

published

On time, quick and punctual delivery and easy to communicate with. I wouldn't hesitate to use them or certainly to recommend them to anyone needing a safe reliable courier service

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Richard M, We really appreciate you taking the time to tell us about your Pack & Send delivery experience. We're so pleased you found our service user-friendly and reliable and hope to see you again soon.

Review collected in partnership with PACK & SEND

  • Verified customer

Will not use anyone else for posting packages.

published

Perfect. Excellent service and advice and very fast delivery. Will not use anyone else for packing and or shipping. So pleased I found this service for Australia and International. Carole Moss-Bennett

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Carole, We really appreciate you taking the time to tell us about your Pack & Send delivery experience. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Caroline Homer

Caroline HomerGreater Melbourne (Inner), VIC

  • Verified customer

Exceptional service, price and efficiency

published

Picked up quickly, delivered within the time, good communications, amazing price. The tracking information was clear and accurate. I was very impressed with the whole experience and would use them again.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Caroline, Thank you so much for your 5 star review. It's great to hear you're really happy with the service we've provided.

Review collected in partnership with PACK & SEND

Zig

ZigIllawarra, NSW

Thankful gifts received

published

Very happy with being notified when package arrived in country and also signed for by receiver. Personel were very helpful. I was pleasantly surprised how quickly parcel arrived. Thank you

Sender or ReceiverSender
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Zig, Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

WardP

WardP

  • 4 reviews

Never had an issue

published

I can highly recommend Pack and Send. I have sent everything from a large guitar rack system from Adelaide to Sydney...right through to a simple small carton. I will use again every time. Some courier services could certainly learn from Pack and Send. Fastway, Aramex...what a joke. These guys rock

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi WardP, It's great to receive such a fabulous review from another happy customer. Your review means a lot to us and we appreciate your support.

Jonathan M.

Jonathan M.Griffith 2603, ACT

  • Verified customer

Excellent reliable and fast delivery

published

I sold a bulky item to an interstate buyer online and needed a courier. I filled out the Pack Send form online and chose the DIY option of packaging myself and dropping off to the local depot.
It all went smoothly and the buyer messaged two days later they'd received the item in good order. Very happy with the experience again!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jonathan, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Ghengis Hasan

Ghengis HasanGreater Melbourne (Inner), VIC

  • Verified customer

Just so simple

published

Prepare online. They pickup from your house. How good is that. You can't get better.
They pick up on the same day given you organise early enough. I simply can't say enough about pack and send. I recommend them for sure.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ghengis, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. It's great to receive such a fabulous review from another happy customer.

Review collected in partnership with PACK & SEND

Page 1 of 144

Questions & Answers

Maureen D.

Maureen D.asked

Do you send suitcases overseas?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, yes we most certainly do. Get a quote via this link https://online.packsend.com.au/PersonalisedQuote/eb or call us on 1300 668 000

Reddy V.

Reddy V.asked

Hi sir I received one mail from pack and send services what is there mail.my parcel is there that visa and documents.there are asking money for delivery charges. You are asking for delivery charges or not? And if ask Canada to India how much is there? And cash on delivery is possible or not?
Please tell me sir

2 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Reddy. What you are describing should like a scam we have heard about before where the scammers are using our brand name to ask you for money for fake delivery charges. We don't ask the receiver to pay delivery charges before we will deliver a parcel. We also don't send from Canada to India. Best of luck. I hope you are not the victim of a scam.

Reddy V.
Reddy V.

Okay sir thank you

Betty H.

Betty H.asked

Can I send green mangoes to Melbourne?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Betty. No food based products can be sent through our online self service option. However, our Service Centres have freight options that may be able to assist with sending this item.

Get an answer from our members and PACK & SEND representatives

Other Couriers

Previous
Zoom2u

Zoom2u

4.9
(644)
Dogtainers

Dogtainers

4.9
(436)
Parcelpoint

Parcelpoint

4.4
(2,086)
Jetpets

Jetpets

4.4
(611)
Interparcel

Interparcel

4.2
(1,917)
Smart Send

Smart Send

4.1
(1,388)
Sendle

Sendle

4.0
(6,559)
Big Post

Big Post

4.3
(93)
Aeropets

Aeropets

4.3
(48)
Transdirect

Transdirect

3.6
(2,149)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.