Went into Pulteney st store and spoke with the owner John about packing a Bouzouki (Musical Instrument) so I could take it on a plane to the USA.
Not only did he have the correct size box but also took his time to explain on different ways to pack it tight and solid.
He offered, for a small fee, to pack it himself with styrofoam, peanuts and extra cardboard bracing.
It only took him a day and when I picked it up, he showed me how it was done before closing the box.
Awesome job, quick, friendly and would recommend this store without hesitation.
I was so Impressed and relieved with the speed at which this large, fragile parcel was delivered. The tracking information was encouraging however 'in transit' was slightly ambiguous, leaving room for a little anxiety due to the time sensitivity of the parcel. Edwina from Mittagong pack and send helped make this daunting task easy thank-you for your expertise ;)
Two Problem-free Consignments Perth/Sydney
I shipped an espresso coffee machine from Joondalup (WA) office in Jan 2019 and a coffee roaster in May 2019. I never received feedback from the consignee in January but since there were no complaints I have to assume that everything went smoothly.
The May consignee received the coffee roaster 5 days after I lodged it at Joondalup for packing and shipment. The email I received from North Sydney read: "We are THRILLED! Thank you so much for the care you took with the packing of all the parts as it really stood up to the journey." And from her partner: ". . . the roaster was brilliantly packed."
I'll have no hesitation in using Pack & Send for future interstate freight movements.
Very helpful and efficient
Pack & Send Geelong were recommended to me to help ship a small but challenging parcel of Lithium Batteries to Brisbane. Their staff were very helpful and informed me of all the restrictions and regulations involved in shipping the batteries.
The parcel was successfully shipped the same day and received ahead of time! Very impressive given other freight organisations had been unable or reluctant to ship these goods.
I was especially grateful for the determination their staff showed to find the best carriers to ensure the package arrived on time.
Good experience with a little scare
Package was picked up at 4:55pm with the source office shutting at 5. A little panic but ended well. Was delivered to us much earlier than we thought which was great. We were kept in the loop the whole time. Will do it again.
Art piece sent from Geelong Australia and delivered to the UK.
James and his team are excellent to deal with. Large framed art piece packed and shipped to the UK, delivery was made with art piece as it left Australia. Client was over the moon with receiving goods as when it left Australia. Thanks so much to Geelong Pack and send.
Quote requested May 10th. Quote referred to Geelong branch May 10th. Call from Geelong branch May 15th.
TNT collected May 13th, delivered Sydney May 14th.
Who do you think I recommend?
Peter North Sydney
Excellent, professional customer care and service
I had a musical instrument shipped from the Hallam branch in Victoria, to Sydney. The guitar was carefully packed and arrived in immaculate condition. Rahul and the staff did an excellent job in packing, and organising the delivery when I spoke to him on the phone prior to shipment. Tracking information was accurate and very helpful.
Can't thank Rahul enough for ensuring the guitar arrived safely, undamaged and on the next day.
Fantastic work, and outstanding customer service.
Would recommend Pack and Send to anyone
Professional as always. I have had a long relationship with Pack and Send and am always pleased.
Package picked up, crated and delivered in the exact time-frame that was promised. It was a heavy fragile item that needed professional packing that was provided to the highest standard.
Reliable, efficient, trustworthy service, Darwin to Falmouth (USA). Receiver was pleased with the efficiency of an important legal document delivery. Sender was well informed of each delivery stage through real time tracking and delivery.
Company was easy to deal with. I did not need to set up an account prior and payment was made by credit card. Parcels were picked up promptly and notification was received that they had been delivered.
Goods received in good order and in good time. Price reasonable. Could not ask for a better service,
I was sender and receiver. Delivered to Bibra lake 6 May arrived Adelaide 10 May.
Good job on shipping my package from East to West
Good labelling on packaging
It took laws than a week for road freight
My package was 21.7kg
And was well packaged for why the item was..
Pack & Send Service
I have had 2 shipments with Pack & Send. Rodger was so helpful with my deliveries and kept me updated with the process from Bali to Noosa. Highly recommend. Stress free receiving my parcels, delivered in a few days.
Great service and communication
The package was received very quickly. Packed perfectly. Great communication. It was the first time I’ve used the company and will definitely recommend them to others without hesitation. Price was also good.
Norwood Stepney Pack & Send - Fantastic Service
New owner and management very impressive....Great improvement!!.
Fast friendly service and good competitive prices. Overseas shipping fast and easy.
Items were carefully and professionally packed by them (which is an optional extra service cost).
Pack & Send Norwood /Stepney....I would highly recommend.
The employee at Pack and Send was so thorough and the service was excellent. A tracking number was provided promptly and gave detailed information about the package. Our package arrived in perfect condition and within a short time.
My packages were promptly collected from the auction house and 2 days later already received in Coffs Harbour NSW. I don't really know what else i can write to get to those required 30 words...but all very good
Professional Service & Easy Process
Pack & Send North Ryde were a pleasure to work with! Such an easy process and staff were extremely helpful :) Package was picked up on schedule and delivered on time as promised. Would certainly use them again!!
The package was shipped on the day we agreed and it arrived earlier than the expected time and in good condition.
We were supplied with accurate and helpful tracking information.
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