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PACK & SEND
4.5 from 4,502 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Angelo

AngeloGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

excellent prompt service!

published

My package was picked up within 24hrs of online booking. Online chat works well. Package delivered from melbourne to adelaide within the next 24hrs. Competative pricing for oversized item, awesome service.Thankyou!

Incentivised ReviewNo
Sender or ReceiverSender

Review collected in partnership with PACK & SEND

  • Verified customer

Quick, effortless and did the job well!

published

You search for it, get a quote, print off labels and send, it's that easy! I chose to drop off at parcel depot. They did the rest. I am happy with the service. Thanks!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

Phill

Phill

  • 2 reviews
  • Verified customer

great delivery service

published

the parcel was picked up on time and delivery was excellent and very fast from NZ I was surprised when it turned up in 2 days and the parcel was in excellent condition

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

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Marie Moriarty

Marie MoriartySouth East Queensland, QLD

  • Verified customer

Hassle free, efficient and reliable....5 Star Company.

published

Our package was pick up from our home address, we were sent up dates of where the package was. It was delivered to Ireland on time and in one piece.......amazing! I will definitely be using this company again to send packages home.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

Ryan Duffield

Ryan DuffieldPerth, WA

  • Verified customer

Hastle free service

published

Picked up promptly, great rates and easy to track. Receiver was over the moon with the care in handling, arriving in perfect condition. This is the second time I’ve used Pack & Send and I will most definitely continue to do so in the future

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

  • Verified customer

Cheap, fast and hassle free

published

I would highly recommend Pack and Send. Their quote was substantially cheaper than the competition, they offer door to door service and the whole process was smooth and hassle free! Will definitely use them again!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

Lance

LanceCentral Queensland, QLD

Reliable

published

With a lot of courier services, you need to be a member to be able to send a package. If it’s a one then Pack and Send are the best. The prices are affordable and you really can’t go wrong. Thanks.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
See all answers
Greg S.

Greg S.Greater Melbourne (Inner), VIC

Fantastic service

published

Amazing to deal with, assisted with labelling and understood the urgency of my request. Everything went very smoothly and the overnight delivery came through at a very reasonable price. Thanks!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Greg. Thank you for such a complimentary review. We are glad to know your experience with us was positive and we hope to see you again soon, we would love to help you out again. Thank you & take care.

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Juan

JuanPerth, WA

  • Verified customer

Bad services

published

Terrible service, they play with your time. The couiers show up one day after the day acorded, I can not believed thay dont use the phone, what a waste of resources.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

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  • Verified customer

Slow and Steady

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

Central Milling

Central MillingCentral West, NSW

  • 3 reviews
  • Verified customer

Easy and efficient

published

Easy to organise, good tracking and communication, goods arrived in excellent condition. That is all I wish top say and I am only continuing to type to satisfy the 30 word minimum.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Central,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Claudia

ClaudiaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Terrible Service + Communication

published

Courier never showed up despite having a 9am - 5pm time range. No-one called to contact to let me know they weren't coming - I called multiple times throughout the day asking for an update and was not given one. Boxes had to be manually dropped at a drop-off center which was highly problematic. No-one followed up to explain why the courier service never arrived.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

St G

St GGreater Melbourne (Metropolitan), VIC

  • Verified customer

Awful, won't use again

published

From metro Vic to rural Vic, estimated delivery time two business days. On the afternoon of the third day I called to see where it was, only to be told they had outsourced the delivery to another company. 'Unfortunately your package won't be delivered for another two days as it's a rural area", but wouldn't give me the name of the other company, so I couldn't even make alternate arrangements to pick up at the depot. Really disappointed.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
St G
St G

AUW039763680

Review collected in partnership with PACK & SEND

John Higgins

John HigginsMetropolitan Adelaide, SA

  • 2 reviews

No fuss no worries

published

Great service. Delivered undamaged as promised and in good time. Excellent service and good people to deal with. Tracking was easy and accurate. Would use them again. Cost effective for us.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi John,
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Tim S.

Tim S.Launceston, TAS

  • Verified customer

First time user

published

This was my first experience using Pack & Send and I was very impressed with the ease of the whole process from getting a quote to ordering and preparing the parcel for collection. The parcel was collected the day after ordering and delivered the following day. I particularly liked being able to have it collected without being present and the frequent status updates and delivery advice.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

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Beau Einsaar

Beau EinsaarPilbara, WA

  • Verified customer

The package got collected a week late

published

I was a sender and the package took over a week to get collected. No communication until I complained. No calls back, some guy just rocked up out of the blue to collect, I had no idea they were coming so lucky I was home. Our package didn't get to its destination on time despite allowing 10 days.
Wouldn't recommend

Incentivised ReviewNo
Sender or ReceiverSender
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
Beau Einsaar
Beau Einsaar

No clarification needed. My partner waited around at home for 2 days for collection with no avail.
Is what it is.
Cheers

PACK & SEND
CustomerCare P.PACK & SEND

We are sorry again Beau and we hope this isolated incident wont stop you form considering us again in future. Please know your feedback has been sent onto the associated carrier.

Review collected in partnership with PACK & SEND

BobboBobbo

BobboBobboHobart, TAS

  • 5 reviews
  • 11 likes
  • Verified customer

Not amazing

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
2 comments
BobboBobbo
BobboBobbo
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

  • Verified customer

You guys are awesome! Super fast and reliable service.

published

At a time when other carriers (eg USPS) are making excuses why their service is so bad, Pack and Send and DHL have given me faultless service lately with three separate deliveries from the US. 4 days door to door, and competitive rates.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Darren,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Review collected in partnership with PACK & SEND

Parcel made it again WA to Fiji - Thankyou!

published

Thanks to Ken and the team at Pack N Send Bibra Lakes. Parcel made it easily and quickly from Mandurah to Fiji. All in good condition. Will only use these guys for my parcel needs.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
tim.saunders

tim.saundersMetropolitan Adelaide, SA

  • Verified customer

way too expensive!!!

published

there's no real economy options for something light to go overseas !
and no i don't want to use aust post because they take @forever

no problem with the service— but the unpacking of everything got to me,
i had declared it was what is was and guess what? it was the same items...ridiculous!

Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

Page 1 of 226

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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