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PACK & SEND

Reviews

(1,949)
(116)
(22)
(28)
(217)
  • Sender or ReceiverSender (77%) · Receiver (23%)
  • Delivery Time
    • On Time (375)
    • Early (180)
    • Unacceptably Late (22)
    • Never Collected (15)
    • Late (10)
    • Never Arrived (7)
  • Delivery Arrived in Good ConditionYes (96%) · No (4%)

Reviewer Photos & Videos

  • More
  • Verified customer

Great service from start to finish!

published

I ship with these guys regularly and can not fault them. Packages are always picked up on time and reach their destinations very quickly. I highly recommend Pack and Send.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

Steven Vincent

Steven VincentSouth East Queensland, QLD

  • Verified customer

Top notch

published

Fast and helpful service. Less than 24 hours for delivery and helpful online directions. Pick up from my front door. Thank you for helping to keep us connected in this difficult time.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

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LainyV

LainyVSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Help for family

published

This service was invaluable getting a care package down to dad in NSW. Don’t know what we would have done without them. Fast and reliable service. Thank you very much.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

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Jaymac

JaymacSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Reliable and Affordable

published

We have used Pack and Send on a couple of occasions now and can't fault them. Couriers turned up on time and the price is unbeatable. We're very happy, stress free freight, perfect!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

Sue

Sue

  • 2 reviews
  • Verified customer

Very quick and tracking was spot on.

published

My package got to South Korea 4 days quicker than a package I sent interstate by a different carrier. Good value using the self serve option. Well done pack and send.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational

Review collected in partnership with PACK & SEND

  • Verified customer

Above expectations! Quick and reliable!

published

I could not believe how quickly my package arrived from metro Adelaide to Country SA. Picked up on a Monday and at my door by Tuesday. Will definitely use this service again! Would highly recommend to others. Rates are reasonable and affordable. Thanks so much for the amazing and reliable customer service.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

JulieFletcher

JulieFletcherSouth East Queensland, QLD

  • Verified customer

Very well priced and super fadt

published

I arranged the collection and delivery of a bulky item I purchased. The online service and ease of ordering and paying was fantastic, highly recommend. Collected one day and delivered the next in perfect condition.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

Pauline Tam

Pauline TamSouth East Queensland, QLD

  • Verified customer

Excellent

published

Kieren at Albion Pack and Send is super helpful. His attention to my small consignments has been excellent and great customer service. Won't send my business packages with anyone else. Thanks!

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic

Review collected in partnership with PACK & SEND

  • Verified customer

Wonderful service

published

Excellent service. Prompt, helpful and so reasonably priced. Easy to do online. Thank you! Sent gift to daughter and was received same day. Would definitely use again. No hesitation to recommend.

Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with PACK & SEND

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Annemieke

AnnemiekeIllawarra, NSW

Great service amazing!

published

Took my goods to Mittagong Pack & Send, Edwinda actually packed my goods into a box said it may be picked same day but probably following day. Received a call from my daughter package arrived next day ..fabulous..

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Skip

SkipMid North Coast, NSW

  • Verified customer

Good service, excellent pricing

published

Easy to set up online with printable address labels etc and it was collected as promised the next day. Delivered in reasonable timeframe. Fair, affordable pricing, and the goods arrived safely.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Skip. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Review collected in partnership with PACK & SEND

  • Verified customer

Excellent and professional service

published

Bhavin was very patient in answering my questions and accommodating my request. He arranged everything from packing to shipping. He even called me up to update me on the status of my parcel deliveries. Wonderful customer service.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Carla. Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

Review collected in partnership with PACK & SEND

  • Verified customer

Quick easy simple

published

Quick easy simple, I delivered the parcel to the Wollongong depot. Parcel was tracked by email response and delivered on time. Covid19 precautions taken by depot and deliver. Thank you

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Geoff. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.

Review collected in partnership with PACK & SEND

JBo

JBoGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent Service

published

Had a package that required pick up from Ballarat and delivery to my home in Kyneton within a matter of days. With little notice, Pack & Send were able to execute this as promised, at a very competitive price. Will definitely use their service again.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi. Thank you for taking the time to write this review. It is great to know that we were able to provide you with the highest levels of service.

Bev

Bev

  • 2 reviews
  • Verified customer

Excellent! So grateful!

published

Amazing punctuality picking up and dropping off! Tracking was easy and always available!
I am so grateful to pack and send staff who are always helpful and pleasant and I am so grateful that my parcels were collected, delivered and looked after so well!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Bev. Thank you for your kind words. We appreciate your review and hope to serve you again!

Review collected in partnership with PACK & SEND

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  • Verified customer

BRILLIANT!

published

Picked up on the very next day, was International delivery.. sent me an email as i didn't complete one section, sorted that immediately & arrived with in UK 4 days later!! And all that with COVID19 & flights being reduced etc. AWESOME! thank you :)

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.

Review collected in partnership with PACK & SEND

Cliff

CliffSydney, NSW

  • Verified customer

Above average performance

published

Delivered before promised date so, under promise and over deliver. Makes me a happy customer.30 words nonsense makes me want to just close dialogue ! To many words not a uni assignment ffs

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Cliff. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Review collected in partnership with PACK & SEND

Kerry Lyle

Kerry Lyle Central Highlands and Goldfields, VIC

  • Verified customer

Easy, Fast, Efficient, Frequent user, 100% Recommend

published

Easy, Fast, Efficient, Frequent user, 100% Recommend. I am a sender of Large packages and have always been happy with the service. Its easy, very affordable for the packages we send. Esp when you compare to other couriers.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kerry. Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations. We look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Adam

AdamGreater Melbourne (Outer), VIC

Useless!

published

Currently sitting at 8 days for a package to travel 25 minutes and now they can’t find it. Absolutely useless service! No idea how this was so hard to just get done.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
LuaBandit

LuaBanditIllawarra, NSW

Fantastic service.

published

Great friendly service. Pack received in less than 24 hours after lodgement vs Australia Post who took a minimum of 8 days for the first 2 of 8 parcels to arrive with 3 still not delivered after 10 days one of which 1 only shows it being lodged at Moss Vale with no information after that - ie it is lost! Would highly recommend Pack and Send Mittagong.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Page 1 of 117

Questions & Answers

Reddy V.

Reddy V.asked

Hi sir I received one mail from pack and send services what is there mail.my parcel is there that visa and documents.there are asking money for delivery charges. You are asking for delivery charges or not? And if ask Canada to India how much is there? And cash on delivery is possible or not?
Please tell me sir

No answers
Betty H.

Betty H.asked

Can I send green mangoes to Melbourne?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Betty. No food based products can be sent through our online self service option. However, our Service Centres have freight options that may be able to assist with sending this item.

Mimi T.

Mimi T.asked

Used mobile phone could send to safe to oversea?

2 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mimi. No mobiles can be sent through our online self service option. However, our Service Centres have freight options that can assist with sending this item.

Mimi T.
Mimi T.

Thank you

Get an answer from our members and PACK & SEND representatives

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