PACK & SEND

I called up to check on my shipment. The person who picked up the phone happened to be customer service manager. she kept repeating she was manager and answer questions rudely with OK? OK? at every sentence.

Thanks you for a very fast reliable and affordable service.

I used the service for interstate movement, the package was delivered within a day. The prices are nominal and their customer service is excellent.

Efficient
Sticker pdf sent
Arrived in good time
Well priced
Easy to book
Only hold up was the supplier would have been even quicker otherwise

My first item to ship overseas since 2021. I delivered as then, item fully packed but was advised package contents must now be inspected in conjunction with driver collection at depot. I asked that the inspection be done with 'kid gloves' as item was a collectable. I also asked recipient to inspect ASAP and advise. Item arrived with the base of its original box slashed and tattered by cutters. After checking out the requirements for an insurance claim on this type of goods, and realizing result is unlikely to justify the extra time and effort,

Very efficient service to Nz. Great company , great people, thank you

Very professional and friendly and extremely efficient. Package was delivered in a timely manner without any problems. Highly recommend the service.

Arrived at my customers place by in perfect state, customer very happy

A friend sent a parcel from Victoria to Perth. Parcel did not arrived when promised and when I contacted your company I was told by Dereck they did not know where it was or what had happened to it. Dereck was not at all helpful and argued with me in quiet a cocky manner. In fact I terminated the call as found him difficult to deal with. A few days later the parcel was left in front of our house in plain sight for anybody to collect it. No matter how much you spend on advertising your service has much to answer for. Not at all happy.

I found pack and send to be very helpful. Their pricing was really competitive and delivery time was pretty quick. Would definitely use them again.

Picked up on time. Received quickly. Supplied with tracking information.

Service did as intended with no issues at all! Perfectly easy to do the self service! Incredibly convenient having them pick it up at your door.

I was the sender, and dropped the boxes off at the Pack and Send office (this was my first experience with Pack and Send). I was told to leave the boxes on the floor. I asked if they wanted the manifest paperwork or if I had to sign anything, and the office person said no. I then got charged after for not giving them the manifest paperwork, so that wasn't pleasant.

However, the receiver said the delivery agent was excellent. It arrived 2 days earlier than the ETA, so he was not working from home that day as was planned, but the driver assisted to make alternate arrangements so the receiver could pick it up.

Received in good condition, so overall happy with the service.

Great service, easy to use and affordable. Delivered quickly and reliable service.