2PACK & SEND

PACK & SEND

4.5

7,421 reviews · Statistics

PositivevsNegative
88% · 6,540745 · 10%
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Sender or ReceiverSender (4,728) · Receiver (1,030)
Delivery Time
  • Early (1,412)
  • On Time (2,938)
  • Late (224)
  • Unacceptably Late (230)
  • Never Arrived (45)
  • Never Collected (72)
Delivery Arrived in Good ConditionYes (4,417) · No (125)
Caring customer service
Efficient, on-time delivery
Reasonably priced services
See the Best Couriers in 2023 as rated by Australians on ProductReview.com.au.

Reviews

7,421 reviews
Cindy R. Reader
Cindy R. Reader
 · Verified

Horrible service

Collected in partnership with PACK & SEND

ETT
ETT
 · Verified

Never Again

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Collected in partnership with PACK & SEND

A Happy Customer
A Happy Customer Metropolitan Adelaide, SA · 2 posts

Fast & Reliable

vasudev.v. k.
vasudev.v. k.
 · Verified

Excellent Service at minimal cost

Collected in partnership with PACK & SEND

Couriers

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Adrian
Adrian South Australia
 · Verified

Simple and easy to use

Collected in partnership with PACK & SEND

Steve McCredie
Steve McCredie Greater Melbourne (Metropolitan), VIC · 3 posts
 · Verified

Sadly, our last transaction...

Collected in partnership with PACK & SEND

PACK & SEND
PACK & SEND · 
Steve McCredie
Steve McCredie · 
PACK & SEND
PACK & SEND · 

Thank you for the response Steve and we apologise if your shipment may contain Prohibited Goods, voiding the warranty. Please feel free to reach out if you wish to know more information.

Harpreet singh
Harpreet singh

Great

B and A
B and A Illawarra, NSW · 4 posts
 · Verified

great service

Collected in partnership with PACK & SEND

Paul TIDBOALD
Paul TIDBOALD Greater Melbourne (Outer), VIC
 · Verified

Prompt delivery

Collected in partnership with PACK & SEND

Couriers

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Theo
Theo Perth, WA

Disappointed

PACK & SEND
PACK & SEND · 
Kane B.
Kane B. Perth, WA · 2 posts
 · Verified

Quick and efficient

Collected in partnership with PACK & SEND

Marina
Marina
 · Verified

Great Service

Collected in partnership with PACK & SEND

Couriers

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Thalia Bennett
Thalia Bennett
 · Verified

Perfect service

Collected in partnership with PACK & SEND

Sender
Sender Perth, WA
 · Verified

Ok experience

Collected in partnership with PACK & SEND

Andrew Threlfall
Andrew Threlfall
 · Verified

Great service

Collected in partnership with PACK & SEND

Questions & Answers

Cindy P.
Cindy P. · 

Do I get paid b4 it's gets delivered for my item

PACK & SEND
PACK & SEND · 

Thank you for contacting us Cindy. Please provide your tracking number so we can review and better assist with your enquiry. Look forward on hearing back from you!

Guest
Jasmin
Jasmin · 

Just wondering how the payment system works ?

PACK & SEND
PACK & SEND · 

Thanks for the enquiry Jasmin. Payment for Online bookings is completed at the end of the booking process, with a credit card or Paypal. For in store bookings, they use the same methods possibly others, it depends on the store and their resources available.

Guest
Cathy .K
Cathy .K · 

How long will it take for reciever at PNG to recieved the items if send from Bunbury (Glen Iris) Australia?

PACK & SEND
PACK & SEND · 

Thanks for your question Cathy. Unfortunately we are unable to determine that specifically however, you can contact a local PACK & SEND Service Centre and they will be able to assist with all your questions. We have a centre located in Bunbury WA and you can contact them on 08 9721 7766 or via the following email, bunbury@packsend.com.au

Guest

Get an answer from our members and PACK & SEND representatives

Details

About Pack & Send

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

2023 ProductReview.com.au Awards logo

Pack & Send has won a 2023 ProductReview.com.au Award for Best Courier! Its win can be attributed to what reviewers described as its efficient delivery times and professional customer service.

CategoryCouriers
ServicesInternational, Interstate and Same Day
Business Plans Yes
Visit official website

Contact info for PACK & SEND

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 14158156837

Extra Information

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