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PACK & SEND
4.5 from 5,712 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Phil Costin
Phil Costin
  • 2 reviews
  • Verified

easy process great service

published

Simple and easy. Friendly staff that went out of their way to accommodate an out of the ordinary request. I would have no hesitation in using Pack and send again.

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Hi Phil,
It's great to hear you're really happy with the service we've provided.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Merrilyn June Buttsworth
Merrilyn June ButtsworthSouth-Eastern Region, NSW
  • Verified

Great Price for delivery to WA

published

It was easy to do this online. Fyshwick staff were very helpful. Very long wait for delivery to WA. Once I contacted the team did there best to find the items and eventually delivery occurred, just a bit longer than expected. Current WA Covid freight restrictions fully understand the team were restricted with what they could do. Will use Pack and Send again.

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Hi Merrilyn,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Derick
Derick
  • 4 reviews
  • 1 like

perfect score

published

Just sent some items from the Gold coast to Sydney. I did an online service and the price was very competitive. Delivery was on time so no complaints at all.

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Hi Derick,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

Stephen
StephenGippsland, VIC
  • 2 reviews
  • Verified

Best Price, Best service!

published

Trust me when I say I did my homework, don't waste your time waiting on ridiculous quotes from other transport companies, you will only lose more time. Pack & Send is simple to use and the staff should you need their help is super friendly and extremely helpful as well as having the best price by a country mile, you won't get flopped off just because you are only sending one package or as in my case one boxed mountain bike from Brisbane to regional Nth East Victoria. Fast delivery regardless of long delays brought on by Covid19 disruptions. Regards, Steve, happy customer.

Incentivised Review No
Sender or ReceiverReceiver
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Margaret
MargaretSydney, NSW
  • 2 reviews
  • Verified

Easy online delivery option

published

It was easy online and a great price. Parcel was picked up from home nsw on time and delivered in a few days to qld. All communications was accurate and helpful.

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Shane
ShaneCanberra 2600, ACT
  • 2 reviews
  • Verified

Great timely, set and forget service

published

I sent a parcel to Victoria from ACT. The delivery driver picked up my goods on time, and my parcel was delivered the next day. No fuss, easy to use services.

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Hi Shane,
Thank you so much for your 5 star review and your positive comments.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Anthony Patane
Anthony PataneDarling Downs, QLD
  • Verified

Guitar freight

published

Delivered on time with no damages. Excellent! Would definitely consider using pack n send again in the near future. Communication was good and receiver got there package early with no problems.

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anthony,
It's great to hear you're really happy with the service we've provided.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Painless Process

published

Easy and affordable. Package was delivered on time. Staff at Bundoora were friendly and helpful. Website a little confusing in places, but they all are in some ways! Overall, a pleasant experience.

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ray,
Thanks so much for taking the time to review your experience with Pack & Send Eltham.
Your review means a lot to us and we appreciate your support.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Brenda H.
Brenda H.Perth, WA

Timely Delivery

published

Very satisfied and relieved with the prompt and safe delivery of my parcel from Perth to Qld. I was able to track the parcel accurately and had friendly service at Pack & Send at Bibra Lakes .

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Hi Brenda,
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.

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caradi miller
caradi miller
  • 2 reviews
  • Verified

Easy, simple and affordable

published

We posted 7 tea chest packing boxes from Fremantle WA to Mermaid Beach QLD. Cost just over $300. Fast and efficient service with friendly staff to help out at either end. I’ll be recommending Pack and Send for future deliveries.

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Hi Caradi,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

  • Verified

Inefficient service

published

Took 3 weeks longer than on the tracking then they gave me a partial refund and in the next breath they take $33 from my credit card saying parcel was larger than stated in self service booking. It seems strange that this could not have been noticed at initial pick up when weight /size is checked ? Not impressed timing is very sus. Won’t use again.

Incentivised Review No
Sender or ReceiverReceiver
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Linda Cross
Linda CrossSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Great to deal with and value for money.

published

This is a genuine review by a genuine customer using Pack and Send at North Lakes Queensland. The guys in the store were super helpful, very friendly and knowledgeable. The price to send a 5.6 kg parcel (including insurance) that was too long for Australia Post to accept was exactly what the website quoted ($33.94). It was picked up by courier at Pack and Send on the Monday 8 November 2021 and arrived at the Pack and Send store in Camberwell Victoria where it was picked up by the recipient on Friday 12 November 2021, much earlier than we expected. The recipient was very pleased with Pack and Send at Camberwell, who where also helpful and friendly.

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Thanks so much for taking the time to review your experience with PACK & SEND North Lakes. Your review means a lot to us and we appreciate your support and we look forward to helping you again soon.

Linda Cross
Linda Cross

I like to give reviews about my experience with companies that I deal with. The North Lakes Pack and Send store deserved all the credit I gave them. Will be happy to use them again in the future when need be. Linda Cross

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Review collected in partnership with PACK & SEND

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Claire
ClaireSouthwest, VIC

Great packing & delivery service

published

Very happy with the care taken by P& S Southern Highlands when packaging & transporting my lovely old painting. It arrived promptly & in perfect condition. Look forward to doing business with them again in the future.

Incentivised Review No
Sender or ReceiverReceiver
PACK & SEND
CustomerCare P.PACK & SEND

Hi Claire,
Thank you so much for your 5 star review and your positive comments.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Tracy
Tracy
  • 3 reviews
  • Verified

fabulous serivce, quick and easy as well as affordable

published

easy to book, pick up even easier. delivery on time and straight door to door. so affordable, would definitely use this service again. thank you for this self serivce option

Incentivised Review No
Sender or ReceiverSender
PACK & SEND
CustomerCare P.PACK & SEND

Hi Tracy,
Thank you so much for your 5 star review and your positive comments.
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Very High work efficiency!

published

Whatever call center and shop staff , they all gave me very good and professional service: The Southport shop is very clean, tidy and bright! The call center staff was able to answer my questions clearly and accurately.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Chris,
Thank you so much for your 5 star review and your positive comments.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service and that you found the staff knowledgeable.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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