Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
I posted a 20kg cricket bag from Sydney to Canberra. The Pack & Send staff at Hornsby were very helpful and the service was exceptional. The parcel arrived earlier than expected in an excellent condition!
Cheap and Good
Fast service, great price. Used other couriers and they charge a fortune if your package is over specifications.
These guys are the best out there. If you are looking for cheap and good, look no further.
Extremely slow service
Booked a package for Friday not picked up til Wednesday after several calls
Asked for a quote for an oversized item twice, promised a call back, still nothing back from them.
Dropped off package at the service centre, once picked up was able to track progress and got to receiver before expected time. Easy to use online service and cost is reasonable.
When I dealt with this company(because another company stuffed me around) I was greeted with great service and a friendly atmosphere. Because if the great service I received, I now only deal with this company when sending parcels. I hope everyone else has the great service I got.
Worked out in the end
Organising delivery was straight forward. Pickup didn't happen on the specified day or next day. But communication by email was courteous and apologetic. I would return but would want a couple of days up my sleeve! :)
Fast, efficient and affordable
The package was picked up during the time frame I booked and it was delivered the very next day. The online service was easy, the cost was reasonable and the information re status was supplied promptly. Thank you, I will definitely use again!
Thank you so much Anshul (at Springwood Qld) for the 60th wedding anniversary delivery you did, you went above and beyond. The recipients and I are so grateful for you making it happen, they said you were a real gentleman. Thank you for all your time, effort and the care you took.
Excellent ONLINE service option
Cabin luggage sent from Melbourne to Regional Victoria.
I was a bit worried about some reviews but finally I paid the basic online service: $27 in place of doing by the local provider: $60 approx they told me on the phone.
In less than 24 hours the luggage was delivered in perfect conditions.
DOOR TO DOOR OVERNIGHT
My client was up in Emerald Queensland and required an overnight delivery at a reasonable price. Pack & Send offered both. My customer was happy as "Larry" We will use this service again
I chose Pack and Send because the parcel was large (140 litres). The item was picked up in the afternoon and delivered the next day to a country town 200km away. I have used Pack and Send before, for heavier items, excellent service.
I wonderful end to end service. Prompt pick-up. Clear information and easy instruction provided to make the process seamless. Easy to track and the final part of the process was advice of delivery which I really did appreciate.
Large package sent from Melb to Townsville picked up on time and delivered across country in 4days. Less than half the delivery time i was expecting. Arrived in perfect condition
So easy, so convenient, great value
It was so easy to use the self service function, all paperwork, labels etc. were provided and I got an email confirmation that my parcel had been delivered. My parcels were collected the day after I booked, which is the standard, but I must admit I didn't notice that while I was making the booking. It was great value for money and an excellent service.
Seriously good service.
We sent a Tea chest from Albion in Brisbane to our daughter in Glebe Sydney. We packed it ourselves, booked online (extremely easy) delivered it to Albion about 2pm. Our daughter had notification the next day it was there. Grand total of less than $50 with Signature included.
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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