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PJ63Perth
- 5 reviews
- 6 likes
No pick up for over 2 days
Sending a package and stayed home specifically for pick up. No pick up for 2 days (still waiting), now a long weekend and will have to wait till next Tuesday! Unbelievable..... Please don't use!
Guy3030Greater Melbourne (Metropolitan), VIC
- 6 reviews
- 7 likes
The worst customer service on earth!
These guys are the literal definition of useless. Not once did they reply to any of emails asking them to hold the parcel as the parcel was delayed and I was away over Christmas. No communication at all and every time I call they give me the run around but no one can tell me where my parcel is. They gave me a number to eBay which was disconnected and now I have no parcel and no means of getting my parcel back so they essentially they stole my parcel! This is after 3 months of back and forth.
Never use parcel point. They are criminals!
RChnSydney, NSW
Lost my parcel!
Avoid using parcelpoint!
I ordered a package through Amazon to be delivered via parcelpoint to my selected destination.
After a few days I received an email from Amazon advising my parcel has been delivered to the parcelpoint pickup location.
I went to pick up the parcel however was told it had not arrived.
After calling Parcelpoint I was told to speak to Amazon, to which they gave me the incorrect phone number! I have contacted parcel point everday for the past 5 days and keep being referred to Amazon.
I still have not received any clarity about where my parcel is and have no avenue of claiming a refund!
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KariSydney, NSW
- 5 reviews
- 9 likes
- Verified customer
Appalling. Do not use them.
Firstly they lost a packaged that was going from Newtown to ONE suburb over in Camperdown. It's been weeks and they finally 'found' it. They gave me a new tracking number - and now the tracking number doesn't work. All the while I've not received my refund for the return I sent FOUR weeks ago. I would not use parcel point again if I were paid to. Absolute shocker of an experience - I WISH I had read the reviews before using them instead of AustPost. Still no resolution - have lodged issue with Fair Trading.
KristinaSydney, NSW
- Verified customer
Absolute joke!
I-spice staff are pretty useless. The item was not marked as received and she would not give it to me unless she marked it off something in her system so she marked the next package I am supposed to get. I went down to get the package when it actually stated delivered and they don't have that package and claim they didn't receive it! This is not the first time that they have done this except last time my package was found.
Review collected in partnership with ParcelPoint
SheilamSydney, NSW
- Verified customer
Can't find my parcel by Parcelpoint staff
The seller split my delivery into 2 items, the other one went ahead for an on time delivery but the next item was nowhere to be found. Though Aramex (courier) said they had it delivered already at my specified Parcelpoint address. The pharmacy staff in charge for Parcelpoint pickups said it's not there with them. Now I don't know where's my parcel is. It's my first time to use this Parcelpoint service as the seller wouldn't deliver to an Auspost Parcel locker or even Auspost Parcel Collect system. If you have no choice but to use Parcelpoint...
Read more pickup service, make sure you're only ordering one (1) item in your package so there's no risk that the seller might split you're delivery and you end up losing one or worse both your parcels. I do not recommend this service for high-valued items. It's not worth the risk.LitaGreater Melbourne (Metropolitan), VIC
- Verified customer
Better and quicker than expected!
All perfect. Delivery ahead of schedule. Prompt service at collection points. Nice packaging without any damage to the shipped items. Working hours allowing for late pick-up. Very happy with this delivery.
Review collected in partnership with ParcelPoint
KerryMetropolitan Adelaide, SA
- Verified customer
Friendly pick up point
Thanks guys, This was lovely service with a smile and I am more than happy to use this drop off point again.Customer service was awesome just show photo i.d and you're good to grab your parcel and go
Review collected in partnership with ParcelPoint
- Verified customer
Really bad service
It took almost a decade from what was promised date. Delivery from AU post to Discount store took so much time. This is not appreciatable from such a big company like this.
Review collected in partnership with ParcelPoint
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Bilbo
- 3 reviews
- Verified customer
Like meeting up with friends. Easy to deal with and always welcome
Works for me. Trouble free transactions. Reliable and takes away the pain of postal misses as hearing impaired person. Never had a problem. Easy
Review collected in partnership with ParcelPoint
El neenoIllawarra, NSW
- Verified customer
Great secure service
Totally happy with a safe secure option for my deliveries. The most annoying part is that this review demands at least thirty words, so yup I'm happy yes I am!
Review collected in partnership with ParcelPoint
L Y.Perth, WA
- Verified customer
Great
I specifically requested a locker not too low or high for health reasons. My locker was on the lowest row possible. I have a bad back and can not bend down and I am not that tall so a tall locker was not ideal. My package was in the lowest row possible. It was a small package so a higher locker would not have been an issue.
Review collected in partnership with ParcelPoint
YvetteSydney, NSW
- 5 reviews
- 2 likes
- Verified customer
The best place to pick up mail without hiking!!
My mail is always ready to pick up on time. I get a notification when I can collect. Never have to travel to collect my parcels as it's just a 2 minute walk. So happy with the service, always happy and smiling. I can't tell you how convenient it is. Very Very happy!!
Review collected in partnership with ParcelPoint
Keekz N.Greater Melbourne (Metropolitan), VIC
- Verified customer
Sooo Easy
Arrived early. Was due two weeks later. Was in perfect condition. Tracking was simple.
Great customer service. Nice store. Prompt service. Packages ready and located straight away. Great location. Easy parking
Review collected in partnership with ParcelPoint
JoyPerth, WA
- 4 reviews
- 1 like
- Verified customer
easy to access
Lady was quick and efficient and friendly, will definitely use again, it is open long hours not far from home can get any day, certainly easier than the post office.
Review collected in partnership with ParcelPoint
Find out how Parcelpoint compares to other Couriers
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Marietta D.Sydney, NSW
- Verified customer
Great Location
I received couple of helpful tracking emails and SMS prior to goods receipt. Service at the parcel pick up point was efficient and the Goods were received in good condition. Thank you.
Review collected in partnership with ParcelPoint
- Verified customer
Perfect way to bring shipping close
My package arrived before the due given date. I was been informed at every step to know where my parcel was at. The staff was very friendly and knew about my parcel . They checked my ID and did everything correct for a perfect service experience. This is the second time I picked up my item from this place and is so hassle free.
100/100 point to the store and also to the sender. Keep the good work up!!!
Review collected in partnership with ParcelPoint
VickySouth East Queensland, QLD
- 3 reviews
- 4 likes
- Verified customer
Love this!
The staff at the Labrador national storage, where I pick my parcel up from are always so nice. Easy to pick up. I would highly recommend using this great service!
Review collected in partnership with ParcelPoint
Abdur.RahimSydney, NSW
- 2 reviews
- Verified customer
Very good service.
I have always chosen the parcel point as a point for pickup as ut gives me the option to pickup my parcel at any day of the week. Most of the parcel point pickups are open through out the week. Appreciate their service.
Review collected in partnership with ParcelPoint
- Verified customer
Satisfaction Guaranteed
Have always been very happy with the promptness and condition of my packages with Parcelpoint, I am very satisfied with this product ang would not hesitate to use this product again and recommend it to others also.
Review collected in partnership with ParcelPoint
Questions & Answers
Lolasked
Hi, I ordered a parcel from Zookal and received a notification from parcel point on 16/12/19 that it had arrived at my collection point. I went in to collect and was told it had not arrived. I went in again today (21/12/19) and was told it was not there. My collection code is: PMBZMTS3. According to parcelpoint it is awaiting collection, yet the place I am supposed to collect it from tells me it is not there. Could someone please advise me on the actual situation? Thank you
2 answers
DeeParcelPoint
Hi Lolita,
We truly apologize for the inconvenience and confusion caused by this.
Can you please advise what location you sent to? Please also confirm if you have not received the parcel.
You may reply here of send us a PM, which ever works for you.
Thank you -- Dee from Parcelpoint
They might have delivered it to another pick up place. Had smiliar experience.
Tranasked
Hi there, I am expecting parcelpoint parcel to be sent to my home address via courier but I will not be home. Will the courier leave in safe place if available or send to local post office? Or is signature required?
1 answer
DeeParcelPoint
Hi Tran, Thank you for contacting us. Can you message us your parcel details so we can further look into it? Thank you. - Dee from Parcelpoint
Sonia L.asked
Hello, could you please let me know how much it would cost to send a box weighing 2.6kgs and it measures 32x30x23. It is to be delivered to Kingaroy from Hoppers Crossing. Vic. Sonia
No answers
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