HUBBED

Returning something through eBay & left my package at one of their pickup locations. Has been there for over a week without being picked up. Tried contacting support, but their responses are just AI generated. Worst shipping company to deal with, stay away! Show details

tracking system is poor. driver also not kind. been advised by amazon that they would call me for the pick up but they never contact. i reached out in morning told the staff that i would not be at home and she said she would emailed the courier department and informed to come the next day. however, later in afternoon, the driver called me when i… Read more

was on train and i asked him to wait for 15 mins but he was not happy and said why should wait. just rebooked again. i said you supposed to come tomorrow and not today. since then, the staff kept saying all different things. everyday waited and never came. one the staff said driver could be busy so you need to understand. of course i understand but did you advise us and then just rock up whenever you wanted so we could not leave the house? need to standby. very bad.

Ordered and paid for a pick up and they never came. Advised their customer service team and they said they would refund and never did. I find it hard to believe some of their other positive reviews and think they are fake. I would avoid at all costs to save a loss of money and time. Show details

Contacted this useless business- many times- when they misplaced my water filter ( $ 97,-), provided evidence of my drop off point- and followed all the sellers instructions . Never bothered to communicate- employing backpackers- to do the… Read more

deliveries ? THE MOST USELESS BUSINESS ! I will always ask the seller- what couriers they are using- lesson learnt ! Stay away from this useless mob !

Great system – As both a pickup point merchant and a customer - great system, couriers have all been brilliant, I like that the pickup locations are open longer than post offices are - great setup Show details

Parcel arrival g shock gg 1000 – Brilliant service product arrived on time . Exactly what I ordered in perfect condition. Recomend this company highly, definitely must use again. Show details ·  1

Amazing customer service ***** Excellent! – Just used Epic Storage Albert Park SA for a Foxtel return parcel collection and couldn't be happier. The young lady at the counter was super helpful and calmed my anxiety as I have been trying to return my elderly mothers Foxel set top box that I had to take on due to her health and have been trying to get this return lodged for the last 6… Read more

months. Kudos to Epic Storage Albert Park for your staffs amazing customer service and patience with my Foxtel Return. This lady should be congratulated for her beyond amazing customer service.

Three times now, in the middle of the day, they have refused to even try and deliver to me. I know this because I use a mail box, where they don't even need to ring a bell, all they have to do is walk in hand it over, and walk out. All three times, in the middle of the day, while eating lunch, I have been told it was delivered to a pick up hub. … Read more

One of those locations was literally 2 blocks from the mail box center I use. This week they delivered to a location that meant I had to take time off work to go pick it up on time.

Wish I could give zero stars honestly.

Horrible courier. Ordered an item from Amazon, tracking said, "Your parcel from Amazon.com.au is just around the corner. Be ready to meet the driver and collect your parcel (ideally on the ground floor if you live in an apartment). Track your driver live". The "track your driver live" hyperlink doesn't work. You'd think "around the corner" &… Read more

"be ready - ideally on the ground floor if you live in an apartment", suggests they're close, even perhaps, around the corner.

We they aren't. Three hours later and no sign of the delivery. I pity anyone who lives in an apartment and decided to wait in the ground floor foyer for their delivery.

One wonders how couriers like these are actually still in business.

If I could score zero stars I would. The worst delivery service I have ever used. My parcel was dropped off 4 days ago and still hasn’t been picked up. Avoid!! Show details

Avoid this company if you value getting paid on time. They have ghosted me on payments for 5 months now. Absolute lack of transparency and respect for contractors. I will update/remove this review once the balance is paid, but until then—consider this a red flag Show details

Slow and don't respond to customers emails asking what the delay is with their parcel. Picked up 17th of Feb and sitting for 2 days doing nothing when Aus post had it out the next day. Show details

Hubbed courier return drop off location in charlestown square Newcastle NSW staff age 19-25 years who was on duty on dated 27-1-2026 at 1320hrs used offensive language and behaved very unprofessional and rude at the time off dropping of the return boxes. She also refused to take more than 2 return boxes but just 3 days earlier my partner dropped off 4 return boxes and no question was asked. Show details

Despite being home all day, I got a notification saying parcel was a failed delivery and had been returned to the depot. A day later, with no further attempt to deliver the parcel to my home, another message saying it had now been taken to a Hubbed centre about 15km away, which was a Newsagent. Drove there, no parcel. Told to contact courier… Read more

company. Did that, got told to go back to Newsagent as they have the parcel now. Text said bring photo ID to collect. Went back to Newsagency, yes, now they have it. They checked my photo ID and then asked me for the special, texed 4 digit code. More follow up. Eventually got the texted 4 digit code sent to my phone and I finally got my parcel. (Too bad if you don't have a mobile phone.) So 2 days of muck around and two different forms of ID needed. To receive a cheap DVD.

Scheduled a pickup from my house and paid. They said they would come and didn’t and no response from customer service. No refund or any explanation – avoid at all costs. Show details

Total waste of money and time! I ordered some brake components to a nearby Hubbed location express post because I needed them asap for a race and I was not able to receive during the day. The package was rejected at the Hubbed location, and now Hubbed advises me it hasn't been a pickup point for a number of months now. I have wasted $50 express… Read more

postage, my time and can't enter the race this weekend because of this useless parcel point that doesn't receive parcels. What a freaking joke!!

From a delivery standpoint, they're pretty bad. My Amazon item was marked 'delivered' with the item nowhere to be found, even at the two neighbours to my sides. It eventually turned up hours later when a kindly neighbour a few houses down dropped it off. I'm so used to getting pictures of where my Amazon item's been left and this company doesn't… Read more

provide proof, as if we should just take their word for it, which isn't good enough these days. That said, my reach-out to online Customer Support was quickly attended to by Kevin and this gave me hope that my feedback will be addressed and things can improve.

This company is a scam where the 'drivers' just dump all post at a collection point and add that you either weren't home or the address is incorrect. EVERY single time.The recipient then gets to do the delivery work themselves, having to go to the collections point WHEN it is actually open and pick up the goods. 'Drivers' are having a lend. There… Read more

should be legislation in Australia where the online retailer must state who they utilise for their deliveries, so the consumer can actively avoid using these companies. Couriers Please are equally shady.

Istead of actually delivering my product to my home they just took it to the depot. Was home all day and 5 cameras to the front. No excuses. This is the problem when you hire people that their heads wobble. Absolutely shocking service. Show details

WHAT A F**King JOKE!!. 1st they say they couldn't find the address of the seller that I was returning the item to. Saying it's a wrong address. Now have informed me that they have returned the item back to me but to a totally different address. SO MY ITEM IS LOST!!!!!@ Show details

This company is horrendous. Courier didn't attempt to deliver however when you check the tracking details it shows item has been delivered to my address. I followed up with the support and have been told it has the wrong address. But my address is correct? and Now I have lost parcel. Show details

HUBBED STOLE/LOST/HAS my parcel. No communication from HUBBED. No recourse for this [Content Removed] company that is obviously hoarding everyones parcels. Enjoy my package [Content Removed]. Show details

Useless! 3 X people were home and the parcel was not delivered with the message declaring no one was home. Not even a vehicle appeared near the house. Then the pick up location was nowhere near my house. Then the instructions to pick up did not include advising it must only be the person who order with ID. (Only a pick up pin was needed, but apparently not). Show details

Parcel was not delivered to superchem but they marked it as delivered security cameras show NO delivery HUBBED customer service is not helpful ! Over $120 gone! Would not recommend Hubbed for deliveries they can’t track and find items ! Show details