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Parcelpoint

Reviews

(1,539)
(141)
(73)
(59)
(163)
  • Sender or ReceiverSender (5%) · Receiver (95%)
  • Delivery Time
    • On Time (963)
    • Early (472)
    • Late (99)
    • Unacceptably Late (55)
    • Never Arrived (27)
    • Never Collected (14)
  • Delivery Arrived in Good ConditionYes (98%) · No (2%)

Reviewer Photos & Videos

  • More

Terry

TerrySydney, NSW

  • Verified customer

Very convenient

published

Parcel arrived very quickly and I received sms quickly also received tracking information.Package arrived in good condition in a box which made it easy to carry. Recommend this service very good

Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with ParcelPoint


Mark

MarkSydney, NSW

  • Verified customer

Package collection

published

Excellent service at Parcel point. Great tracking. Package arrived quickly in good condition. A fabulous option for package collection. I would highly recommend Pack & Send North Ryde. Good location, parking available, flexible pick up hours...so much better than the post office. Thank you

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

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Lili G.

Lili G.South East Queensland, QLD

  • Verified customer

Easy to use

published

This is a great service because I work full time and won't be home to receive a deliver. This ensure the package was safe and available to me when I would be able to pick up. Just had to show my ID.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

Dee

DeeSydney, NSW

  • Verified customer

Disgusted

published

Driver didnt drop off my parcel when he stated he did. confirmed with cctv. a second attempt, he.left it at some random newsagent in another suburb!! a complete inconvenience as i had to catch a cab to get there.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
ParcelPoint
Natasha R.ParcelPoint

Review collected in partnership with ParcelPoint


  • Verified customer

Excellent delivery option :-)

published

Kept informed of progress by e-mail and received in good order. Easy to pick up at the local Priceline Chemist as open hours suitable to me. Customer service courtesy and efficient with handling of goods.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint


Nina

NinaPerth, WA

  • Verified customer

Perfect because, it’s convenient!

published

Package arrived on time and in excellent condition, at a secure and convenient location. I will definitely continue to use this service in the not so distant future for the convenience.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint


Phillip and Maryanne

Phillip and MaryanneGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Fantastic first time experience

published

The package arrival and delivery info correlated and it arrived on time, which virtually never happens with Aus Post. A very good first time experience with easy to follow updates, keep up the great work, just proves, it's not that hard.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint


  • Verified customer

Good communications, Safe pickup.

published

It is a good relief to be able to pick up my parcels in the local area store or newsagency and have relative security that it will be looked after and safe.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

  • Verified customer

Could be better

published

It was received before the expected date but the tracking is pointless. All it says is ‘parcel in transit’ but it doesn’t say where exactly it is e.g. in Sydney. By actually letting us track the location would make it better.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic

Review collected in partnership with ParcelPoint

  • Verified customer

Incorrect pick up location hours

published

Parcel pickup said it was open until 11pm (the reason I chose it). Went to pick up parcel at 9:30pm, Mon 10/2/20 & was closed. The guy didn't care when I told him on pick up.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint


Mopar 67

Mopar 67Greater Melbourne (Metropolitan), VIC

  • 7 reviews

Absolutely useless company!!

published

I only tried to use this company once to post a item back. One week later it is still where i dropped it of, after two phone call complaints and three emails they still have not managed to send my item. Now i will pick the thing up again and post it through Australia Post. I don`t even want to give 1 star rating, they absolutely have wasted my time! NEVER AGAIN!!!!!!!!!!!!!!!

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
ParcelPoint
Natasha R.ParcelPoint

  • Verified customer

On time delivery

published

Used parcel point as I was not going to be home. Parcel arrived a day earlier than expected. Pick up was hassle free and easy. A very convenient way of recieving packages when not at home. Would use it again.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint


Peter Williams

Peter WilliamsSydney, NSW

  • 2 reviews

Fake reviews

published

This company has been using fake positive review's. I used this service and my parcel was "lost in transit" contacted the help line with zero help from aggressive OS call center staff. I went online to their FB page a was surprised to see nothing but negative reviews that go back years. How can they have so many 5 star reviews with so many people complaining and unhappy with the service. Without a doubt paid fake positive review's, I hope they get caught because it is illegal.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
2 comments
ParcelPoint
Natasha R.ParcelPoint
Peter Williams
Peter Williams

Why is a Dee from Parcelpoint contacting me on Natasha R's account? But I do enjoy a good cut and paste reply that doesn't even cover the complaint #botsbroken #Fakereviews


Beverley Cramond

Beverley CramondHunter Region, NSW

  • Verified customer

Very efficient and reliable. Will use this system again with confidence.

published

I am a receiver of a parcel which arrived on time as informed. Communication from the sender was spot on and I was happy with the service. Would be happy to order under the same system with confidence.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

Liz

LizPerth, WA

  • Verified customer

So easy and convenient!

published

Parcelpoint is great for people who work full time and don’t want parcels left on their doorstep. Parcel was delivered quickly and I was contacted when it was available to collect. I collected it with ease.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

Jean K.

Jean K.Sydney, NSW

  • Verified customer

Easy parcel collection

published

The parcel point collection at the Pharmacy in Steam Mill Lane in Haymarket was quick and easy. The email advising that the parcel was on its way and then that it was ready was within the expected timeframe.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint


Loubou

LoubouGreater Melbourne (Metropolitan), VIC

  • Verified customer

Parcel Point

published

I walked down to the back of the chemist to pick up parcel. Greeted by a lady whom was rude and obviously didn’t want to be there! I produced my code and license she said nothing just walked off to get it. Came back to a different counter and said over here put my license on top and walked away. Worst customer service I’ve received in a long time. The parcel point service was convenient however I will never go back to that store to parcel pickup or anything chemist related for that matter.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
ParcelPoint
Natasha R.ParcelPoint

Review collected in partnership with ParcelPoint


  • Verified customer

So easy and efficient! Will definitely use this service again.

published

Very fast and informative delivery. Emails were sent to inform us of when the package was due to arrive and they were spot on. Easy undercover parking to collect. Far quicker service than Australia Post.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint


max469

max469Greater Melbourne (Metropolitan), VIC

  • Verified customer

Perfect

published

Parcel delivered in a reasonable time, with easy to track information.
Great service at an easy to find parcel point.. Very friendly staff.
Will use again. Fully recommend the service to anyone.
Thanks again.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint


stuey

stueyVictoria, Australia

  • 11 reviews
  • Verified customer

So easy and convenient

published

I live in a block of units and work full time, i'm worried that parcels are left outside or being delivered to the wrong unit. Parcelpoint is a great solution, I have my online purchases delivered to my local parcel point location (pharmacy) and have peace of mind that it doesn't get lost. I've used this service a number of times without any issues. Even better than delivering to the local post office, wait lines are much shorter and longer opening hours so i can grab it after work. You get a SMS and email when the parcel is ready to pick up.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint


Page 1 of 99

Questions & Answers

Lol

Lolasked

Hi, I ordered a parcel from Zookal and received a notification from parcel point on 16/12/19 that it had arrived at my collection point. I went in to collect and was told it had not arrived. I went in again today (21/12/19) and was told it was not there. My collection code is: PMBZMTS3. According to parcelpoint it is awaiting collection, yet the place I am supposed to collect it from tells me it is not there. Could someone please advise me on the actual situation? Thank you

2 answers
ParcelPoint
Natasha R.ParcelPoint

Hi Lolita,

We truly apologize for the inconvenience and confusion caused by this.

Can you please advise what location you sent to? Please also confirm if you have not received the parcel.

You may reply here of send us a PM, which ever works for you.

Thank you -- Dee from Parcelpoint

Precious Lobo
Precious Lobo

They might have delivered it to another pick up place. Had smiliar experience.


Tran

Tranasked

Hi there, I am expecting parcelpoint parcel to be sent to my home address via courier but I will not be home. Will the courier leave in safe place if available or send to local post office? Or is signature required?

1 answer
ParcelPoint
Natasha R.ParcelPoint

Hi Tran, Thank you for contacting us. Can you message us your parcel details so we can further look into it? Thank you. - Dee from Parcelpoint


Sonia L.

Sonia L.asked

Hello, could you please let me know how much it would cost to send a box weighing 2.6kgs and it measures 32x30x23. It is to be delivered to Kingaroy from Hoppers Crossing. Vic. Sonia

No answers

Get an answer from our members and ParcelPoint representatives

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