Shippit

Great end to end communication from the first point contact at pick up to the delivery. Packages always arrive promptly and in good condition. Always left in an appropriate place if I'm not home to receive it personally. Great service. Thank you Show details

Shocking. Two weeks ago a parcel was booked for pickup from them, and their site still says the parcel is awaiting pickup. Initial communication with them was via chatbot and achieved nothing. My issue was escalated to a ticket over a week ago, and… Read more

despite several more messages sent requesting an update, I have heard nothing. Customer service is non-existent. If I knew a company used Shippit as part of their courier chain, I would shop elsewhere, even if it cost more.

The package was delivered in good condition within the timeframe given and left safely for me to collect. Tracking information was accurate and helpful in planning my availability to collect. Show details

Fantastic delivery very quick to UK.slippers fit well very comfortable and warm. Well made and look good. Would love pair of boots but have wide feet and don’t know how fitting would be. Pity me in uk and you in Australia, but would certainly buy and recommend this company to anyone. Service excellent Show details

Dear Customer Service Team, I am writing to formally lodge a complaint regarding an unacceptable delivery experience associated with my recent order. The delivery driver was extremely rude, aggressive, and disrespectful. He refused to deliver my package to my apartment and stated that it was “against policy” to take the item upstairs. This was… Read more

never communicated to me at the time of purchase, despite paying over $300 for the product and delivery service.

In addition, there were issues locating the correct address, which further delayed the delivery. The situation was handled very poorly, and the driver’s attitude was completely unprofessional.

What concerns me most is the driver’s conduct and comments. At one point, he made an alarming and inappropriate remark implying that he felt unsafe and accused me of intending to harm him and r#pe him. This accusation is completely baseless, offensive, and unacceptable. Such behaviour should never occur in a professional delivery service.

I would like to ask: what if I were elderly or required assistance? Is this the level of service Fantastic Furniture considers acceptable?

This experience has left me extremely disappointed and uncomfortable. Due to this incident, I have lost confidence in ordering online from Fantastic Furniture.

I request that this matter be investigated seriously and that I receive a formal response explaining how this situation will be addressed to prevent it from happening again.

Order Number: 2288880884327

Courier: shippit - PPES1B613GLW0

The item came from a retailer in Canberra to my home in Melbourne. I had received indications of two different delivery days. That may not be the shipper's fault, and I'm sure was due to best intentions. The shipper's's call centre was very obliging in providing me with the correct delivery day, and whether it would be in the morning or the… Read more

afternoon. The item arrived very promptly, and when expected. The product's manufacturer's packaging that the item came in had a small tear through its outer layer of cardboard that barely left an indentation through the inner layer. That could have been caused by the: company that made the box, transporter of the box to the manufacturer, manufacturer in the U.S.A., transport company who delivered the product to Australia, retailer, or during the shipping from Canberra to Melbourne. I believe that an item that had been packed by the manufacturer in the standard sensible manner would not be damaged by this fact, and that was the case for the delivered product. I was very happy with the condition of the contents, the helpfulness of the delivery company, and the prompt nature of the delivery.

Exceeded Expectations – A Beautifully Detailed and Durable Map of Melbourne I was hesitant to buy this paper map at first, as the listing didn’t provide the level of detail I was hoping for. But I’m so glad I took the chance—it absolutely exceeded my expectations. Not only is the map of Melbourne and its suburbs incredibly clear and easy to read,… Read more

but the level of detail is far more comprehensive than I anticipated. It’s been such a joy to visually explore how the different parts of the city relate to one another. The clarity of the layout makes it easy to track distances and get a genuine feel for the geography, which I find far more satisfying than zooming in and out of a screen. To my surprise, the reverse side contains another full map—this time of the wider surrounds, reaching right down the coast. I hadn’t expected that bonus, and it’s turned out to be just as useful as the main side. The paper itself is sturdy and feels built to last, and the printing is crisp and precise—no squinting or confusion. I was relieved (and quietly delighted) when I unfolded it, and now I find myself wanting to show it to others. A truly helpful, thoughtfully produced resource. Highly recommended.

Arrived and placed safely in my letterbox. Contents all good, no tears in packaging. Prior advice re tracking and delivery date as well as an email to say the package had been delivered. Very happy. Show details

Amazing, thank you whoever you are. Driver couldn’t access our property so placed his hands through the slats in our gate one by one and gently got our parcel safely to the ground. Amazing, thank you! Show details

Seamless integration of services from Shippit and Australia Post means delivery confidence. Abundant messaging enabled appropriate secure receipt of parcel. An excellent service. Show details

Excellent service - Thank you! Continually kept updated (with progress) from the time of order to delivery. Great Service. I will definitely be using Shippit in the future. Show details

Communication is King and throughout the process from order to delivery i was kept up to date as to where and when my goid would be available. Cant fault this company from my experience. Show details

The delivery time was exceptional & I was kept fully informed of the item's progress throughout the delivery. The package arrived in perfect condition during a time of very wet weather. Very impressed! Show details

The delivery came on time. The driver kept me informed as to his progress. Upon arrival, he followed delivery instructions, rang my intercom, and waited for me to complete the transaction. He was pleasant, courteous, and professional. Show details