3,564 reviews
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
The overall sentiment for Shippit is overwhelmingly positive, with the vast majority of users reporting a seamless and highly efficient delivery experience. Key takeaways include exceptional delivery speeds—often exceeding expectations and arriving ahead of schedule—and a robust tracking system that provides accurate, real-time updates. While most interactions with delivery personnel are described as professional and courteous, a small segment of users has flagged significant concerns regarding customer service responsiveness and occasional delivery failures.
Pros
Cons
Verdict
Shippit is a highly reliable choice for consumers seeking fast shipping and transparent tracking, particularly for standard retail deliveries. While the service performs exceptionally well in the majority of cases, the difficulty in reaching human support means that resolving rare delivery errors can be a significant point of friction.
Every Time I’ve had a package delivered by Shippit it is Always a Fast Service great staff efficient courteous friendly when I’m home and greeted courier Faster service than others better than AusPost in its quick delivery times I wish all businesses would be on top of the purchases like Aje Athletica organised care to get the parcel ordered… Read more
labeled packed basically straight away and then Shippit doesn’t mess around either as soon as ready are delivering I’m not waiting near a week sometimes more if ordered something on a Thursday or Friday so I do not purchase again from these businesses If Shippit and Aje Athletica can get my order delivered in a matter of three days No reason anyone else can’t except they the business is Tight and will not afford the staff to accommodate customer service tch So Thankyou to Shippit and Aje Athletica for your service & great business sense in the customer service industry.
Excellent courier ...fast...not a mark on the package... everything perfect ....the driver sent sms a few times as he got closer to my house ...I will definitely be using them for personal use ...thank you for your excellent service Show details
Reviews with attachments
I made a purchase and they deliver on time. Great service & great team work. Show details
Excellent, FAST delivery time, on Time, app was spot on Show details
Good quality , fast delivery , great packaging , reasonable price , right fit Show details
Happy days – Well after i checked in YouTube antler suitcase i like it and I brought large and medium size ( hard case ) I really love it. Show details
Delivery – Hi , parcel was delivered one earlier than expected and left outside my door as I had left instructions, thank you Show details
Fast delivery kept me updated. Very neatly packed and handled. Kept me updated on shipping and receiving details definitely recommend to others! Show details
Ist time with Shippit but not disappointed. Communication was great all the way to my door. Received within expected time and notified promptly of each movement. Very satisfied with the service. Show details
I Brought 2 of the same product,it’s amazing! and my mum & son love it.The shipping was quick & fast. Was in great condition. Show details
- fast delivery and Free shipping like how it was advertised Fakaaue lahi- thank you Much appreciated and now to make use of this amazing product:) Show details
Shippit is a scam. First (after 8 days) they said they sent my delivery to SA from Vic (delivery address is in Vic). Then after being 14 days late after the original estimated date, they said it was delivered when it was not. Their communication was inadequate and AI generated. Only use them if you want to be strung along and lied to! Show details
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Extremely fast shipping. The product arrived much earlier than the expected delivery time. Very impressed. Show details
Quick and professional Awesome From ordering it to its arrival Excellent work Show details
Super quick and delivery driver was friendly, quick and efficient. Show details
Sadly my order has been sitting in Port Melbourne for over a f/n - order number says ‘not found’ and i am NOT HAPPY!! Still waiting….waiting….no updates or notifications on when it may be arriving!!!??? Show details
Great at following the instructions It arrived in 4 days that’s including one weekend Show details
Latest follow-ups
Fasted shipping I’ve ever experienced. Exceptional tracking with literally up to the minute updates. Very impressive. Show details
Follow-up · Cost was super fare, as the package (glass) was damaged by AusPost. The guy who delivered it said they received it broken, so likely a genuine accident. When I reached out to the seller they were really nice and sent a replacement, literally within the hour, at no cost. The next package was super protected and well marked up as fragile. The seller… Read more
Fast and On Time! Happy with the service and product arriving in good order Show details
Follow-up · Tracking was available and worked fine every step of the way. Packaging was very good at protecting the product.
Table cloths still waiting on the lumbar support cushion for the lounge – My recent delivery table cloth and lumber support cushion for lounge Show details
Follow-up · Every thing fixed extremely pleased with the product service and quality Delivery was great
In-depth reviews
Dear Customer Service Team, I am writing to formally lodge a complaint regarding an unacceptable delivery experience associated with my recent order. The delivery driver was extremely rude, aggressive, and disrespectful. He refused to deliver my package to my apartment and stated that it was “against policy” to take the item upstairs. This was… Read more
never communicated to me at the time of purchase, despite paying over $300 for the product and delivery service.
In addition, there were issues locating the correct address, which further delayed the delivery. The situation was handled very poorly, and the driver’s attitude was completely unprofessional.
What concerns me most is the driver’s conduct and comments. At one point, he made an alarming and inappropriate remark implying that he felt unsafe and accused me of intending to harm him and r#pe him. This accusation is completely baseless, offensive, and unacceptable. Such behaviour should never occur in a professional delivery service.
I would like to ask: what if I were elderly or required assistance? Is this the level of service Fantastic Furniture considers acceptable?
This experience has left me extremely disappointed and uncomfortable. Due to this incident, I have lost confidence in ordering online from Fantastic Furniture.
I request that this matter be investigated seriously and that I receive a formal response explaining how this situation will be addressed to prevent it from happening again.
Order Number: 2288880884327
Courier: shippit - PPES1B613GLW0
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The item came from a retailer in Canberra to my home in Melbourne. I had received indications of two different delivery days. That may not be the shipper's fault, and I'm sure was due to best intentions. The shipper's's call centre was very obliging in providing me with the correct delivery day, and whether it would be in the morning or the… Read more
afternoon. The item arrived very promptly, and when expected. The product's manufacturer's packaging that the item came in had a small tear through its outer layer of cardboard that barely left an indentation through the inner layer. That could have been caused by the: company that made the box, transporter of the box to the manufacturer, manufacturer in the U.S.A., transport company who delivered the product to Australia, retailer, or during the shipping from Canberra to Melbourne. I believe that an item that had been packed by the manufacturer in the standard sensible manner would not be damaged by this fact, and that was the case for the delivered product. I was very happy with the condition of the contents, the helpfulness of the delivery company, and the prompt nature of the delivery.
Exceeded Expectations – A Beautifully Detailed and Durable Map of Melbourne I was hesitant to buy this paper map at first, as the listing didn’t provide the level of detail I was hoping for. But I’m so glad I took the chance—it absolutely exceeded my expectations. Not only is the map of Melbourne and its suburbs incredibly clear and easy to read,… Read more
but the level of detail is far more comprehensive than I anticipated. It’s been such a joy to visually explore how the different parts of the city relate to one another. The clarity of the layout makes it easy to track distances and get a genuine feel for the geography, which I find far more satisfying than zooming in and out of a screen. To my surprise, the reverse side contains another full map—this time of the wider surrounds, reaching right down the coast. I hadn’t expected that bonus, and it’s turned out to be just as useful as the main side. The paper itself is sturdy and feels built to last, and the printing is crisp and precise—no squinting or confusion. I was relieved (and quietly delighted) when I unfolded it, and now I find myself wanting to show it to others. A truly helpful, thoughtfully produced resource. Highly recommended.
Recent reviews
K mart used Shippit The parcel was put in a safe place. And easy to undo as it was heavy. Had cat litter . So would have been hard for me to lift So thanks. . Show details
Great end to end communication from the first point contact at pick up to the delivery. Packages always arrive promptly and in good condition. Always left in an appropriate place if I'm not home to receive it personally. Great service. Thank you Show details
Arrived and placed safely in my letterbox. Contents all good, no tears in packaging. Prior advice re tracking and delivery date as well as an email to say the package had been delivered. Very happy. Show details
Amazing, thank you whoever you are. Driver couldn’t access our property so placed his hands through the slats in our gate one by one and gently got our parcel safely to the ground. Amazing, thank you! Show details
Seamless integration of services from Shippit and Australia Post means delivery confidence. Abundant messaging enabled appropriate secure receipt of parcel. An excellent service. Show details
Excellent service - Thank you! Continually kept updated (with progress) from the time of order to delivery. Great Service. I will definitely be using Shippit in the future. Show details
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