1,688 reviews
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- On Time
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
Overall sentiment for Go People is overwhelmingly positive, with users frequently highlighting the service as a superior alternative to traditional courier companies. The service is primarily praised for its technological features and the professional conduct of its drivers, who often go beyond standard delivery expectations to ensure parcels are placed securely.
Pros
- Superior Tracking System: The live tracking interface is a standout feature, allowing users to see the driver's real-time location, the number of stops remaining in the queue, and accurate ETAs.
- Effective Communication: Drivers frequently contact recipients via phone or SMS to resolve address issues, confirm delivery locations, or provide updates, which prevents failed delivery attempts.
- Adherence to Instructions: Delivery personnel consistently follow specific placement notes, such as leaving items in shaded areas, behind planters, or at specific apartment doors rather than just in common lobbies.
- Speed and Reliability: The service regularly facilitates same-day or next-day deliveries, including weekends, with many packages arriving ahead of the anticipated schedule.
Cons
- Handling Concerns: A small number of users reported drivers "throwing" packages onto porches or steps, leading to concerns about the safety of fragile items.
- Inconsistent Proof of Delivery: While most appreciate the photo evidence, there are isolated reports of drivers uploading blank photos or failing to capture the actual delivery location.
- Instruction Lapses: Occasionally, drivers ignore specific messages or leave parcels in highly visible common areas despite requests for secure or "out of sight" placement.
- Occasional Delay in Updates: Some users noted a lag where the driver arrived before the tracking link had updated to show they were nearby.
Verdict
Go People is an exceptionally well-regarded courier service defined by its transparent live tracking and proactive driver communication. While minor issues regarding package handling and photo evidence exist, the service is highly recommended for its reliability and success in navigating complex delivery instructions.
I was on a work call so was a little delayed answering intercom but driver was patient and let it ring and then left it securely in the foyer as i requested. really happy with my experience, thank you. Show details
Every courier company needs to have live tracking like this company. Seeing in real time where my parcel is at was so helpful and being able to message the courier is the best Show details
Good quick delivery with plenty of updates, live tracking and 3 photos of delivery including delivery sticker on the package, front of house from the street, and the package at doorstep. I'm impressed! Delivery driver was "Ali" Show details
Reviews with attachments
Ordered at 6am and my nan received them around 11:50am! Flowers were exactly like the photo, definitely will be ordering again 10/10 Show details
Delivery driver was lovely and kind, I brought these as a surprise for my mum after loosing our uncle and so I was not sure if she would receive them or I. I would be delighted if she had been the one to receive themas it was a very lovely hand over. Product is beautiful and as described. Delivery time was much much faster than expected given the cost. Thank you for brightening up a sad time. Show details
Great service. I was able to change the address and they had left the hospital. Transparency of where the vehicle was, time to deliver when revised, able to message driver with extra information. Provided good photos of present being delivered. I didn't have to bother the new mum and dad Show details
Excellent delivery; arrived ahead of schedule in impeccable condition. Communication with the driver was good. Show details
Excellent service from the online order through to delivery. The flowers were fresh and beautifully presented Show details
Thank you, the updates were great & the order delivered & found safely. Show details
Great service very informative and well taken care of package Show details
very nice flowers and arrangement thanks to your team and thanks to driver Show details
Second time getting a Kmart delivery via GoPeople. I received my parcel quickly and the courier followed the delivery instructions (plus was really nice!). Their website and tracking system is unparalleled to any other couriers I’ve ever had experience with. I received a text directly from GoPeople with the tracking link. It let me input… Read more
additional delivery instructions so the driver can find the property easily (Kmart never forwards the instructions I provide on the Kmart website to the courier they assign which is incredibly frustrating). I could see on the map where the driver was and the ETA provided changed as the courier made their stops, giving me the most accurate information possible.
If you’re a receiver of a parcel, you’re really lucky to get GoPeople! If you’re wondering if you should use GoPeople to deliver your parcel: I recommend it!
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Very good service for delivery of my product and it was received in good order Show details
Again STEPHANIE has outstanding delivery manners and is very professional at her job and making sure the package gets to the actual person shes an outstanding member of your team dont let her fo anywhere good drivers are hard to find ☆☆☆☆☆☆☆☆☆☆ 10/10 service Show details
On time with great service! Always update status and my parcel were delivered in good condition. Aprreciate it! Show details
Amazing same-day delivery of flowers, and judging by the delivery photos, Waqar was very careful with the arrangement. I really appreciate the service, including the extra pic confirming the right address/street number for delivery. Thank you Waqar & Go People :) Show details
Very proactive and efficient service, would use it again and highly recommend to everyone who needs same day delivery, including the weekend, thank you very much. Show details
It is really a good work, appreciate it very much. Show details
Latest follow-ups
Always very fast delivery and left safely at my door. Show details
Follow-up · It was free because I have OnePass which has been worth having. Customer service is responsive. Tracking is great telling you how many stops are left until delivery and the name of the driver.
Fast delivery and in great condition would definitely recommend to everyone. Show details
Follow-up · After a few weeks the kettle works perfectly. Easy to clean & heats the water fairly quick. Once again I Would Definitely Recommend to Everyone.
My parcel was delivered today The deliverer rang my doorbell and left my parcel in a great place - THANKS Show details
Follow-up · The tracking about my delivery was great and kept me up to date The packaging was great I guess you could call my package semi - fragile
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Positive reviews
Parcel left by the front door, partially obscured from passersby, as best as the delivery could have done. Exact timing as per tracking advice. Photos clearly show correct drop off address. Great work! Show details
Excellent delivery service, although company never contacted me to tell when they were coming, the 5 stars goes 100% for the delivery person who was able to sort out where to secure my parcel with all the considerations. Show details
Driver took the time to open the screen door and leave the package between the front door and the screen door which makes it less likely to be taken by someone walking past. Thank you! Show details
Negative reviews
Shocking delivery service. I ordered a product from Adore beauty. It was meant to be delivered on the 18th. (It is now the 23rd) In the whole time i received only 1 email saying "it couldn't be delivered" I'm not sure why it wasn't just put in the letter box, as that is what I requested. 5 days later I have tried messaging and calling but no response and still without my parcel! Will never buy from a company that uses Gopeople. Show details
Beware of this delivery company. Not recommended at all. They hire thieves as runner, who open delivery boxes and steals packets. On reporting theft company does not find any issues with the delivery. Not recommending this company to anyone. Show details
Follow-up · Brand new Google nest wifi was stolen and it was packed inside box.Delivery person opened the box and took it and retaped the box.Go people closed my case saying that i have already started the insurance claim instead to fixing the issue. The insurance company they engage with also started questioning me and wanted evidences of stolen item. How… Read more
Hi Arti, We’re sorry to hear about your experience and… Read more (+2 replies)
Asked delivery driver to leave parcel in mail box. He called me while I was busy and took the delivery to a hubbed location. When I called him back he responded "where was the mail box". Easily the worst delivery I've ever had. Show details
Hi Emily, We’re really sorry to hear about your… Read more
Recent reviews
Kept informed and updated in real time. Fast and courteous service. Parcel left in safe location as specified by me. Proof of delivery photos sent as well. Fantastic service!! Show details
Thank you very much to the courier for going above and beyond to making sure the parcel was dropped off before my wife finished work I hope the surprise made her feel happy and loved I’m so grateful Show details
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Hi Lou, We’re very sorry to hear about your experience… Read more (+1 reply)