1,943 reviews
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- On Time
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
Pros
Verdict
Overall, consumer sentiment towards Go People is overwhelmingly positive, with the vast majority of users commending the efficiency, reliability, and professionalism of the delivery service. Key takeaways include the strong appreciation for live map tracking, polite and accommodating drivers, and secure drop-off handling. While isolated negative experiences are documented, the prevailing consensus highlights a seamless and dependable courier experience.
Driver rang to see if I was home. Unfortunately I was out and he could not get access to the building so my parcel was redirected to Pack & Send which is near my home so very easy to collect Show details
placed order with Kmart sundy night, delivered 1142 tuesdy, t'day . can't complain about that. the bloke found my unit, rang the bell and waited till I got to the door. nothing looks damaged. thanks heaps. top shelf service. Show details
I loved it thank you so much again for dropping it off I hope you have an amazing day you deserve the full 5 stars god bless you!!!❤️❤️❤️❤️❤️ Show details
Reviews with attachments
Thank you. Delivery was smooth and cake in great condition. I know it will taste great because I’m a coffee lover ! ♥️ Show details
The delivery was excellent! The delivery person was professional, friendly, and made sure everything was handed over smoothly. I really appreciate the great service. Thank you! Show details
Excellent service with a careful, hand-to-hand handover of the cake. Highly recommended! Show details
Delivered on time with information updated so always knew what was happening Show details
Cute basque cheesecake as my surprise from mom from UK. Well-packed with card, candle etc & ice to keep it cool. Show details
Even-though i got the items by standard delivery it arrived sooner. The flowers were fresh. Super customer service . Great job! Show details
Abdul was so polite when he dropped off my absolutely beautiful stunning birthday flowers from Fleur-de-lis Coogee. The delivery was within 10 minutes of my text to say it was being delivered today. The tracking information is brilliant. Show details
This delivery service was awesome !! To be able to see in real time where my parcel was and message the delivery person to give exact directions was so helpful. Highly recommend Go People Show details
Super easy to order, well priced and diverse range of gift options, it arrived quickly and my friend loved her birthday surprise - so did the dog! Show details
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One of the best delivery service. I love how I can see in real time tracking of the delivery so I was able to meet the driver at the gate. He also called me 1 minute before to let me know. It's a great concept and ticked all the boxes. We love it! Show details
Wonderful surprise for my daughter & son inlaw to welcome them in their new home. Especially since I live 700km away & obviously can't deliver her freshly baked cookies myself. A special thankyou to the Cookie Cooks. Catt from Coffs Harbour Show details
The items came intact and weren’t broken the delivery driver left them where I asked them to leave them thank you Show details
Fast delivery, He followed the instruction and he did Fantastic job! Show details
Followed instructions and delivered the parcel safe and sound. Thank you for your service. Appreciate it! Show details
#901952 ordered a gift for someone to enjoy this morning and by 2pm today they had received it. Thankyou. Show details
Latest follow-ups
Delivery was prompt and friendly, all items beautifully presented. Plant in good condition. Show details
Follow-up · Very happy tracking was on time
Good delivery, very punctual and professional. Thank you very much. Show details
Follow-up · Nice delivery drive, good attitude and responsible
Awesome delivery person – I had to do an address change last minute and Vankatesh, the delivery driver, was super awesome and did the change even though I was not able to get hold of edible blooms to change the address. Thanks Vankatesh!! Show details
Follow-up · Apparently there have been follow up questions? The answers are: - there was no cost impact to my change, they did it for free. It was relatively close by though, I'm sure if it was on the other end of the city they wouldn't have been able to be as flexible. I can't remember about the support contact, it was all done through the driver who was awesome.
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Positive reviews
ABSOLUTELY BRILLIANT COMPANY! REAL-time tracking! SO much more accurate delivery times than ANY other. Thank You! Had never heard of you before……I hope more companies use you. Show details
Osama was absolutely amazing. Thank you for going out of your way to make this delivery. I am so truly grateful and for the updates you shared along the way. What an outstanding effort. Show details
Brilliant! I needed something fast, got it all organised and delivered in one day. Saved me! The flowers and plant I chose were fresh and beautiful when delivered and even got there earlier than expected. Amazing service, thank you. Show details
Negative reviews
Asked for package (twice!)to be hidden from sight or taken to local post office, which was an option if not home. It was left right in front of my door for anyone walking past to steal. Show details
Extremely disappointed with Go People’s handling of a theft by one of its runners. One of Go People’s runners entered our secure apartment building to deliver flowers and then took a parcel from the lobby that was clearly addressed to me. Our building has clear CCTV footage of the incident. After being contacted, Go People acknowledged that the… Read more
runner was responsible and advised that they had attempted to contact the runner and would take internal action. However, they refused to help me recover the parcel or compensate my loss, refused to explain what action had been taken, and ultimately stated that they were not liable because the runner was an independent contractor.
What disappoints me most is not the value of the parcel but Go People’s response. Despite acknowledging that the theft occurred during a delivery arranged through their platform, they left the innocent victim to bear the loss and hid behind contractual terms rather than taking responsibility.
If this is how Go People responds when one of its own runners steals from a resident in a secure apartment building, I have serious concerns about the company’s accountability and customer protection.
Hi Yanjie, We're sorry to hear about your experience… Read more
Shocking delivery service. I ordered a product from Adore beauty. It was meant to be delivered on the 18th. (It is now the 23rd) In the whole time i received only 1 email saying "it couldn't be delivered" I'm not sure why it wasn't just put in the letter box, as that is what I requested. 5 days later I have tried messaging and calling but no response and still without my parcel! Will never buy from a company that uses Gopeople. Show details
Hi Lou, We’re very sorry to hear about your experience… Read more (+1 reply)
Recent reviews
Address location was a bit trickier to find and was initially left in an incorrect location but was resolved immediately after I submitted a help request - Thank you Raj Show details
I couldn't be there to receive parcel, so gave instructions for a safe place to leave it. Perfect execution of instructions . So thank you to the delivery person for taking note and carrying them out. Show details
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Hi Jasmin01, we are sorry to hear your experience. In… Read more (+2 replies)