Ecogenica EG-290FR

Accurate facts ok i turn on the tap to wash a few dishes this was at 8pm it’s now 10:50pm no one has had a shower or used any other hot water tell me why this ecogenica cylinder has been running since 8:15 pm over 2 hours i check the temp is at 44°c it’s meant to be at 60°c now why should I pay for that it’s the second cylinder replacement in a… Read more

year they are a money sucking system that work terrible and the person living in bill is more then double before this system my bill was $480 a quarter it’s now over $1000 ever since they installed this hot water system that runs NON STOP yes it gives u hot water but at what price it makes my house unaffordable.have rung numerous times only to be stonewalled by this "someone will ring you back “ no one ever does and someone has to pay the bill ecogenica won’t but there product causes huge bills and headaches for the consumer

Very poor customer service from the supplier. Never ever get this product installed. Show details

Ecogenica works like a treat! – Absolutely a gem heat pump! We had three units installed, a split 290L for myself, an all in one 260L for my son and a smaller split 215L for my mom. A year later and I can vouch Ecogenica heat pumps work a treat! Plenty hot water, extremely reliable and super cheap to run! I even spoke to the developer Mike before I got them and he was extremely… Read more ·  1

helpful.

I was sceptical at first, thinking why move away from a working 20 year old gas hot water system. In hindsight it was the best decision we made and should have done it sooner!

The installer should get a medal and a raise for his workmanship!

I would have no doubt recommending these units whatsoever!

Great unit, so glad i changed from gas – What a brilliant unit, when installed it only took just over 3hr to heat 290lt of water from 13c to 60c and the unit was only drawing 700watts, the unit is as noisy as a split system aircon and that's not to load, i must say the installation was brilliant and so professional. the plumber from barker plumber did a fantastic job, he is proud of his… Read more ·  1

work !!, WELL had system for close to a year now and im very impressed, never ran out of hot water and because i have system only heating during the day doesn't cost anything to run because of the solar panels. IT'S BEEN OVER A YEAR NOW, and I'm very impressed, never run out of hot water and i have gone from three bottles of LPG to one. the solar system runs it during the day so NO COST,

Lived up to everything I considered, but there was one thing I didn’t consider… – This system has lived up to the all of the expectations I had before purchasing. However, since installation there has been one feature which I did not consider before purchase, but has significantly limited the enjoyment we get since it was installed. First the good stuff: Installation was very efficient, electricity consumption is excellent,… Read more

heat pump works effectively and automatically restarts after a power outage. I set up a split system with the tank in my subfloor area and the compressor on the opposite side of the wall outside. This really helped to maximise the space I had available. Also, the customer service from FreeHotWater and Ecogenica has been absolutely top notch. Now the con: The pressure. This tank is rated to only 500pKa. To your average homeowner like me this rating doesn’t mean much, so it wasn’t something I looked at before purchase. However, what it resulted in for us is: Noticeably lower shower pressure compared to before - my wife in particular is not happy with this outcome. Even when only 1 shower is running and no other hot water in the house is being consumed , the pressure is now too low for the shower to be enjoyable. We actually have a double shower and that is now completely unusable and effectively redundant. I raised this issue and Ecogenia sent out a certified plumber promptly (again, customer service has been fantastic). The plumber tested and found that the pressure was at 500pKa and confirmed that there is nothing more that can be done to increase the hot water pressure as this was the max rating for the tank. Update: A 2nd plumber sent by Ecogenica found that there was a flow issue with one of the valves installed (as opposed to a pressure related issue as previously thought). Since he replaced this valve the flow has been great! It did take a while to get to this point though.