- Verified customer
So very, very disappointed. Can NOT recommend.
Would rather rate no stars. We purchased the Draught Dodgers Sliding door seal kit in good faith, wanting to support what was advertised as an Australian family company. The product was very expensive, but we believed we were purchasing something special. Unfortunately, the company appears to be badly run and our entire experience has been awful. All we received were 3 generic seals (one of them badly packaged, dirty, & damaged) and two ODD colored side strips (one side white, the other side black, so they look odd as they don't match) and no p...aper instructions. They only provide an install video but this was inadequate and confusing. On their website there is no mention that the two sides will be different colors and their video shows a product that matches in colour. However, that is not what we received. Their only explanation was that 'they only come in odd colors and there was nothing they could do about it'. To top it off, the aggressive, rude, arrogant lack of 'customer service', even from the 'family' we were trying to support, left us reeling and feeling very let down. Could NOT recommend them to anyone. It's not worth it. Do yourself a favor, go elsewhere.
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