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Energy Locals

Energy Locals

3.9 from 46 reviews

Reviews

(30)
(2)
(4)
(1)
(9)
  • Transparency
    4.0 (27)
  • Customer Service
    3.9 (28)
  • Rates and Fees
    3.7 (27)
Burak

BurakSydney, NSW

  • Verified customer

Great bunch of people with transparent service!

published

I contacted them via both live chat and phone, and they're great people. Very understanding and helpful, completely recommend it to anyone who wants to support good work! Keep up the awesomeness!

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Donna

DonnaSouth East Queensland, QLD

Amazing people and great value

published

Ema at Energy Locals went above and beyond to find the best plan and the best deal for me. I'm also happy there's no hard sell or phone calls - just great assistance when you need it. I'm delighted with their service and wouldn't go elsewhere.

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1 comment
Energy Locals
Adrian M.Energy Locals

Fantastic service

published

I called the helpline to compare my existing plan to something that would be more compatible with the new solar system we installed. The service and attention to detail was great, running the numbers and working out the best plan. Gone with the local savers option and it looks like it will do the job extremely well.

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1 comment
Energy Locals
Adrian M.Energy Locals

Hi Tony, thank you so much for leaving us this review. It completely makes our day when we read something like this - especially on a Friday! Have a great weekend. Adrian - Founder, Energy Locals - adrian.merrick@energylocals.com.au

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Londons2Ryde

Londons2RydeSydney, NSW

  • 2 reviews
  • Verified customer

Great Company - Easy clear bill - good feed in feed out rates for Solar

published

It has been Great! -I moved to Energy locals when i installed Solar, and have been with them for a year and a half. i'm happy with the feed in/out rates $ (in Sydney) - and the fact that there is none of that discounting crap that is rife in the other energy companies. They have an easy to understand bill!
They have been easy to talk to when i have had questions early on when i joined up.
Happy to be with them - Great Company

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1 comment
Energy Locals
Adrian M.Energy Locals

Hello, thank you so much for leaving us a lovely review! This means the world to us and we really appreciate it. If we can ever do anything more to help you, please let me know. Adrian - Founder, Energy Locals - adrian.merrick@energylocals.com.au

Danielj

DanieljSydney, NSW

Would recommend

published

Support local. Had a billing issues which the managing director stepped in and sorted out the same day. Good to support a local Australian based business that also supports renewable energy.

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1 comment
Energy Locals
Adrian M.Energy Locals
Stevo

StevoHunter Region, NSW

Great prices and easy switch over, time to be transferred very minimal. And staff very polite and informed.....

published

Saved over $100.00 a year switching to energy locals and found the switch over easy, can recommend it to anyone. Staff very polite and very informative. Recommend to family and friends

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1 comment
Energy Locals
Adrian M.Energy Locals
Dardi A

Dardi AGreater Melbourne (Metropolitan), VIC

Oh no! They're not perfect.

published

Who would have ever thought a young business trying to provide customers with a fair and fresh approach to electricity could ever make a mistake from time to time? Who needs 100% carbon offset power when you might save a few dollars a year giving your money to a company who's happy watching co2 heat the planet? After all, when you're running your air-con 9 months a year who's the biggest winner? Same old story really, people want a change for the better unless it's a minor inconvenience to them. If you really want change then shut up about the small stuff and let the people who are actually trying to make a different do their thing. Peace!!

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1 comment
Energy Locals
Adrian M.Energy Locals

Hi Dardi, thank you so much for your review. Our team loves the way you've cut to the chase here! We look forward to continuing to serve you as a customer. Adrian - Founder, Energy Locals

Great customer service

published

Happy with the prices. They are not nasty like other companies I have dealt with.
Customer service is brilliant, they have gone far beyond their job description to help me with my bills, and very good at getting back to me. Its actually a pleasure to deal with Energy Locals. I'm very happy.

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3 comments
Energy Locals
Adrian M.Energy Locals
Pearl
Pearl

Hi Adrian
Well I didn't give you 5 stars because nothing's perfect lol. Atm I have no complaints, having said that, I'm quite comfortable with letting you know any improvements you could make or any problems I may have.

Energy Locals
Adrian M.Energy Locals

HI Pearl, thank you, I look forward to hearing your suggestions for improvements if/when you have some or even scoring a 5 star review at some point! :) Adrian - Founder, Energy Locals - adrian.merrick@energylocals.com.au

Had a good, hassle free experience. Will go back to them!

published

Have been with Energy locals for a year and a half but am now moving, so thought I'd look around again to compare with other companies. I will probably go back to Energy locals as they've been straightforward to deal with, have a great green focus, and are a small provider with good value. Happy to support the business and put my money behind renewable and carbon neutral energy.

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1 comment
Energy Locals
Adrian M.Energy Locals
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Tony

TonyGippsland, VIC

  • 5 reviews

Higher charges than I signed up for

published

I switched to energy locals after comparing retailers on the government comparison website. My agreed peak rate was 25 cents including gst, but on my first bill the peak rate was 32 cents plus gst. I phoned energy locals and they refused to change the rate to my agreed rate - they wouldn't even meet half way.
EDIT: turns out the first customer service guy was inexperienced and the manager is now fixing things. Rates aren't that good though.

ServicesElectricity
1 comment
Energy Locals
Adrian M.Energy Locals

Good rates. Disappointed by email response rate and bill information.

published
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2 comments
Energy Locals
Adrian M.Energy Locals
Energy Locals
Adrian M.Energy Locals
Kate

KateGreater Melbourne (Inner), VIC

Best Decision I Have Made! Futuristic company

published

I have had such a great experience moving to this company, & initially was driven by their vision of making the world a better place, and using clean energy.
Not only is this product great for the environment, but it is also cheaper, and they are so easy to deal with. Their bills and information are extremely simple, you don't receive thousands of pages of small print, instead, you get simple communication that makes sense.
Well done to this company, and I can't wait to see what they do next. Please get gas, so I can move to your gas too.

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1 comment
Energy Locals
Adrian M.Energy Locals

Renewable power and world-leading energy plans with Tesla

published

Focused on renewable energy - good for the environment and works with cool companies like Sonnen and Tesla. Love the Tesla Powerwalls. Switched for grid connection and installed battery under the Tesla Energy Plan. Totally reliable

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AndrewW

AndrewW

  • 4 reviews
  • 2 likes

Excellent Service

published

I Spoke to Adrian and Scott regards some initial issues but everything was resolved quickly and profesionally
thank you for your kind assistance in resolving the issues and my concerns so quickly

regards AW

Transparency
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ServicesElectricity
1 comment
Energy Locals
Adrian M.Energy Locals
Lynn

Lynn

  • 3 reviews

not that cheap

published

I have been with energy locals for six months and well have had bill shock. My last winter bill was 200.00 more than my last energy provider and the final bill I received the controlled usage has jumped from 25.00 to 90.00 my electricity usage was only 225.00 but was slugged 208.00 in charges supply charge controlled usage and membership. Not good value at all. I had a 500.00 feed in tariff which has pretty much disappeared with these charges

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3 comments
Energy Locals
Adrian M.Energy Locals
Lynn
Lynn

sent you a message did not get a response will be sending again still not happy

Energy Locals
Adrian M.Energy Locals
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Brett W

Brett WIllawarra, NSW

  • 2 reviews
  • 1 like

Excellent service & very happy with the rates, & also gives back to the community so a win all round.

published

I researched into providers prior to moving and there were a few reasons I went with Energy Locals; their rates were competitive & simple to work out, a carbon neutral policy, 100% Aussie co, & being able to give back to the community. I found the setting up process easy, friendly & competitive & have now been a customer for almost 12 months with no problems other than those from the grid itself. Despite offer from other companies I've no reason to go anywhere else.

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1 comment
Energy Locals
Adrian M.Energy Locals
Asha B.

Asha B.Illawarra, NSW

  • Verified customer

Don't do it

published

Put prices up before I even got my first bill. Changed back to AGL didnt realise I was with energy locals for another month (AGLs fault there) but I was not waiting for a bill due to this completely missed the bill within 3 days of due date found out about the bill when I started getting threats that it was going to a credit collection agency within days and receiving continuous phone calls from the call centre dispite bill being paid they havent even given it enough time to clear. There is not even 1 upside to this scamming company

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1 comment
Energy Locals
Adrian M.Energy Locals
Lesley

LesleyMetropolitan Adelaide, SA

  • 2 reviews

Energy Locals

published

Cannot fault this company so far. Yes there have been some hitches, but nothing that they havent bent over backwards to fix. My power bills are lower than I ever expected.

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1 comment
Energy Locals
Adrian M.Energy Locals

Hello Lesley, thank you for taking the time to leave a review - our small team here in the office really appreciates it! Adrian - Founder, Energy Locals

Betrayed

BetrayedMid North Coast, NSW

  • 2 reviews

No transparency

published
ServicesElectricity
2 comments
Energy Locals
Adrian M.Energy Locals
Energy Locals
Adrian M.Energy Locals

Hello again, I didn't hear back from you. If you're an Energy Locals customer please drop me a direct note on the email address above so I can help you. Thank you, Adrian - Founder, Energy Locals

Bad experience, however my issue was resolved directly by the CEO.

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4 comments
Energy Locals
Adrian M.Energy Locals
Harrison D.
Harrison D.
Energy Locals
Adrian M.Energy Locals

Hi Harrison, thank you, I've not received the email chain yet but as soon as I do I'll dig into it and respond in more detail. Kind regards, Adrian

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Questions & Answers

Not happy Jane

Not happy Janeasked

We've new meter install yesterday 08/01/2020 and I've been checking with my Tesla app, our powerwall is 100% full but Power Flow keep showing we're buying of the grid, day and night. why?

1 answer
Energy Locals
Adrian M.Energy Locals

HI Jane, are you on the Tesla Energy Plan in South Australia? If so, the Tesla software may send energy from the grid to your battery but don't worry - you won't pay for this and you'll see credits for this grid charging on your bill. Please flick me a note if you have any further queries or send over screenshots and we'll work with our friends at Tesla to provide extra information. Thanks, Adrian - Founder, Energy Locals - adrian.merrick@energylocals.com.au

Stevo

Stevoasked

Any timing yet (beyond its coming) on when you will be up and running for the VIC market?

1 answer
Energy Locals
Adrian M.Energy Locals

Hi Stevo, thanks for your question. We have our licence at last (yay!) and we're busy setting up all the bits and pieces that can't be done pre-licence. I can't give a precise date yet and we still have a decision point over timing. However, we'll probably start with a small friends & family group so if you'd like to be part of that, please drop us a note to hello@energylocals.com.au and we'll get you onto our list :) Cheers, Adrian, Founder - Energy Locals

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