3,112 reviews
I’ve been with Energy Locals for a number of years now and love everything about their service from their. Environmental values to their nonprofit design to their fantastic customer service. I just changed The location of both our electricity and gas as we are moving house with the help of Steve H and it was such a positive experience. What is… Read more · 1
often a frustrating part of moving was , with his support , smooth, warm, and dare I say even nourishing! Thanks Steve H!
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I have only been with Energy Locals for just over a month now but their set up at my unit in Canberra was completely straightforward and seamless for my electricity and hot water usage. Their communication and customer service is excellent. I recently moved to a direct debit style payment system as opposed to a monthly invoice (saves money on card… Read more
fees etc.!!) and the representative I spoke to, Neval, couldn’t have been more knowledgeable and obliging. Again a seamless transition. And big bonus - the power has always worked perfectly!!!
Hi I just made phone call for resolve my issue. The lady was amazing and so responsive and helpful for resolve my problem. Her name is Patrice.. thank you so much for your support.. Show details · 1
Don’t be fooled by the name change. This is the same scam company previously known as Arc Energy now changed the name. This embedded network company is absolutely a scam. They deserve only negative stars. Before you move into an apartment check if they are the embedded network provider. Because you can only get power and gas from them in that… Read more
monopoly. They charge you crazy rates and fees and your energy bills will go up crazy. My bills were double the normal rates. I really don’t understand how rogue companies like this are allowed to operate in Australia that extorts people.
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Reviews with attachments
I have had occasion to use Energy local hardship assistance . They could not have been more obligingly helpful.. Show details · 1
We used Energy Local when we rented up at Newcastle for close to 3 years. Very clear communication of bills and easy to access site. When I cancelled our account, I spoke with Deborah who was friendly efficient and clear in her communication about the final bill. Thanks! Show details · 1
Clear and concise communication! Thanks so much for your help! Regards Rod Show details · 1
Electricity switch made easy – Had the pleasure of moving my electricity today to Energy Locals (Arcline). Patrice was very helpful, accurate and efficient. She was very pleasant and provided all the relevant details, I was fully informed. I was very pleased with her manner and her demeanor. AAA+ Show details · 1
Energy Locals are fantastic – I’ve been with Energy Locals (third party) for 5+ years I’ve just swapped to them as my sole provider. I’m genuinely thrilled with their customer service. Especially NEV! She spoke clearly and used language that was easily understood. Her warmth & passion for her job were evident. Their Peak, Off-Peak & Shoulder rates are much more competitive… Read more · 1
than our last 2 providers. Our feed in tariff will be 75% higher than before. If you’re looking for competitive rates and GREAT 5 ⭐️ customer service? Call Energy Locals.
I received a Email that Energy Local and Tesla where stopping there agreement on the VPP plan As a participant in the Tesla VPP, I chose this program in good faith, based on the promise of fair value for my solar and battery investment, meaningful participation in a community energy network, and access to competitive energy rates. The new plan… Read more
offered following the termination of the VPP is, frankly, unacceptable for the following reasons: Increased Daily Supply Charges: The new daily supply charge is significantly higher than what was offered under the previous VPP arrangement. This undermines the cost savings I was achieving through the program.
Unrealistic Feed-in Tariff Timing: The offered feed-in tariff of 15c/kWh between 4:00 PM and 9:00 PM is effectively useless to most solar households. During this period, solar generation is typically minimal or non-existent, particularly in winter and shoulder seasons. It feels disingenuous to advertise a time-restricted FiT that does not reflect real-world production.
Loss of Tesla VPP Benefits: Ending the agreement with Tesla removes key VPP features that justified the initial decision to invest in a Tesla Powerwall and join this scheme. There has been little transparency about why this decision was made or what efforts were taken to negotiate a better outcome for existing customers.
Lack of Competitive Alternative: The replacement plan appears to be a downgrade in every measurable aspect. It fails to provide competitive value when compared to other retailers or emerging VPP offerings.
Hi Ozemate, thanks for your detailed review.… Read more
Don't trust them – Cheap rates then the push you up onto a higher priced plan where they give new members a cheaper plan. Been a customer for a few years and just discovered I've been paying more than the advertised rate for god knows how long. Really angry. I put my own address into their system and it was more than 10percent cheaper if I signed up now. And… Read more
this wasn't any new member deal this is their flat we dont make any money on this plan plan. Try it for yourself i you are already a customer try your address or a neighbours address and you will see a different rate.
Update 2026: I got contacted on here by an energy locals person and they apologised profusely and put me on their special "friends and family" deal. That deal was quietly increased since then to the point where im paying significantly more than the standard price. You can't trust these people. They pretend to help then do you in the back when they think you have moved on.
I have attached the "standard deal" which is $16.49/month and their super special we apologize for screwing you around deal where it is now $21.49/month add that to the over priced daily connection fee and you can see how much they are doing you in when you stop watching. They didn't realize i have two houses on the same company in the same area.
Hi Drunifex, thanks for your honest feedback. We… Read more (+4 replies)
Signed up to Energy Locals about 6 weeks ago as seemed to be very competitive pricing. I then receive an email and they are jacking up my off peak price per kw by 40% and everything else by 20%. Market average increase 13.5%. Obviously not so competitive now. Show details
Hi Maladjusted, thanks for leaving this review. … Read more (+2 replies)
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Check your bill carefully, have been charged for twice what we've used – I'm on a month to month billing plan. My most recent bill covered a period of over 60 days (30 of which were paid for on the previous invoice). I've been charged more than what it has measured my usage as actually being. Show details
Hi Tom, It is possible your current invoice… Read more
The Worst Electricity Provider in Town Their membership plan is a complete scam. I’ve been paying about $30 to $50 more per month compared to other competitors. They have both a demand charge and a membership fee, which pushes the daily supply charge to around 155 cents per day—while Origin, for example, charges only about 98 cents per day with a… Read more
similar unit price.
Don’t fall for their misleading pricing. Always compare with other popular providers before signing up.
Hi Emon, sorry to hear you have been unhappy with… Read more
Latest follow-ups
Informative and very helpful considering a slightly confusing connection status. Thankyou for the assistance in clearing it up. Show details · 1
Follow-up · Just the existence of pre-existing connections, limited connection options, and a false connection status sometime during the process confused everyone involved, but they followed up, investigated and cleared up the issue in short order.
The staff that I spoke to were very polite and understanding. At the time of signing up with Energy Locals I had to get a new air-conditioner, I have been pleased with Energy Locals as my payment comes out of my pension and that way I don't have to worry about having to pay the bill. Show details · 1
Follow-up · I have my payment taken out with centrepay, I find it's great. Saves me time. Yes Energy Locals does give pension discounts. I wish I could get my gas with them.
I joined energy locals about 3 months ago Im so happy with the rates, the customer service is 100 per cent compared to all the other providers here they are an A++++ Fantastic to deal with never too much trouble to solve or answer any questions and… Read more · 1
never buff you off they actually listen to you. I would recommend then and I do to all my friends and family. I've even recommended to others as well.
Follow-up · It was easy to switch and because they have an AU call center and a portal which keeps you updated as to tge progress of connecting or switching it is very easy. Energy locals has a portal that you can sign into at any time easy to access and easy to navigate. Any challenges the helpful staff are just a call away to help resolve couldn't be… Read more
In-depth reviews
After the horrible experience with Energy Australia described in https://www.productreview.com.au/reviews/6c971401-70d9-50b3-8c23-2ca1ab352958 , next day the metering provider has confirmed that the "smart meter", that nobody wanted and was not notified about the installation, was converted from Type 4 to Type 4A ( non-transmitting,… Read more · 1
telecommunication feature is disabled ) switched over to Energy Locals in Feb 2025.
The metering provider and Energy Australia did not take it easy and attempted to over-bill monthly with somebody putting 1000 kWh estimates by hand. I suspect, to encourage me to enable the telecommunication feature back. No actual readings were taken from Feb 2025 to Nov 2025, all estimates.
Few weeks of working with Energy Locals and explaining that it is a legal requirement under National Energy Retail Rules (NERR) to obtain actual reading after 2 consecutive estimates (usually 6th month total) . The metering company tried to wiggle out with usual "we don't read smart meter .." , but thank you to Local Energy team helping to get through the metering company.
Got the credit for the over-billing by estimates. As of now, have not charged me for reading the meter.
Thank you Energy Locals folks.
Love the monthly billing and rates. Good communication as well, if you know what you are asking for.
Per https://www.ergon.com.au/network/contractors/power-of-choice-for-contractors : "A customer can opt out of having a Type 4 smart meter with communications, in which case, the communications capability is disabled. This meter is known as a Type 4A. The Type 4A meters are not recommended as many of the benefits of having a smart meter are lost."
After spending about 1 week looking at all of the numerous plans, rates, FITs, discounts and freebies covering a large number of suppliers and discussing with comparison sites staff, we decided to remain with Energy Locals. The change was necessitated by Tesla ceasing their VPP Plan we had been on for a few years. Even though Energy Locals was… Read more · 1
not the cheapest we reviewed it has the distinct advantage of call centre staff that are located in AU and I can actually understand. The cheapest had absolutely terrible reviews on this site and elsewhere and that was collaborated by a friend who had recent difficulties with that provider.
The assistance we received from Patrice was outstanding. She explained matters I raised clearly and added info I found useful and she did that without applying any pressure or an overtly pushy sales pitch - much appreciated. I am hoping that the continuation with Energy Locals under a new plan will be as satisfying as the experience I just had over the phone.
I'm not a prolific reviewer but was prompted to write these comments as I found the reviews I read on this site very helpful in examining what was currently available in the electricity market.
Yesterday I had a very satisfying interaction with Steve H over the phone. I had recently changed the type of service I was receiving. After receiving my latest bill, I had some questions about some of the charges and prices which I couldn’t understand. Steve was understanding and helpful and agreed with my difficulties which made my interaction… Read more · 1
all that much more satisfying. It was great to speak to a fellow Australian as we could understand each other easily, so nothing was lost in my conversation due to language differences. I highly recommend Energy Locals for everyone’s electricity supply, not only for my very satisfactory interaction with Steve H, but also for their fair prices of all the products that they offer. In today’s difficult electricity market it’s good to see an Australian company trying to keep their energy prices at the best prices that they can while also employing locals as the people who you speak to, if you have any interactions with them. Well done Steve H and Energy Locals, you are doing a great job and you have my recommendation. Cheers.
Positive reviews
Nev's customer service was great and she was efficient in handling my new electricity account enquiry. Clarifies that ELU are a real people service. Thank you, Margaret, Doncaster, Vic. Show details · 1
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I couldn't process the account on my phone so I called Energy Locals and Ambroscia helped me process everything. It was quick and easy and she was wonderful. Thank you so much for your assistance. Show details · 1
I spoke with Neval in relation to my disconnection as im moving home. Neval was very warm and sweet to talk to. There were no awkward silences, I liked the way she kept telling me what she was doing and confirming things with me. She was quick and so friendly. I have worked in customer service for 15+ years and i would give Neval 10/10 for customer service and call quality. Thank you Neval. Show details · 1
Negative reviews
I was in an apartment block where Energy Locals are the "Embeded Energy Supplier". A word of advice when you are thinking of moving into this type of complex, you loose your right to choose your energy supplier and in this situation, the energy company can charge what they like. You will never escape their grasp unless a majority of owners agree… Read more
to buy back all of the installed meters which would cost thousands. Thankfully, I have moved into my own home.
Hi Ralph, Thanks for taking the time to share your… Read more
I really want to give Energy Locals five stars because their customer service is fantastic. But I have to settle on three for now because there’s no 2FA for online accounts. It’s a bit of a security letdown for an otherwise on-the-ball company. I’ve disabled my online portal for safety, but please add 2FA! I’d love to update this review to five stars once that’s fixed. Show details
Hi castle reviews, Thanks for taking the time to… Read more
EL rhetoric doesn't match the reality. Not competitive in pricing, nor should you expect an accurate and timely process when dealing with their CS team. Just more generic responses that don't address the issue. Show details
Hi Captain Crook, Thanks for taking the time to… Read more
Recent reviews
this is one of the best electricity companies I have been with for some reason I’m getting booted out of energy locals onto AGL who I personally think are one of the big rip off money. Grabbing companies of Australia. Would much rather have stayed with energy locals but they want me gone. I paid direct debit. I have not missed the bill and they… Read more · 1
don’t want my business. It’s wrong thoroughly disgusted. I would not recommend energy locals and I certainly don’t recommend AGL. Will they publish my review? if not, you can read it in (p*ssed off consumer)Regards Warren Cain.
Energy Locals is really good and easy to deal with. The whole electricity connection process was smooth and no stress. Ambroscia helped me with everything. She explained it all in a simple way and made sure I understood. She was very helpful and easy to talk to. Overall very happy with the service. Would recommend. Show details · 1
Was such an easy and transparent sign up process. Ambroscia was very supportive and explained everything clearly, answering every question I had. Quality customer support. Show details · 1
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Hi Yohan, Sorry to hear that you've not had a… Read more (+1 reply)