Very helpful and comprehensive
Finding a good energy supply company is always difficult. Wattever made the search much easier with the ability to compare so many offerings and so many choices. They checked my progress when I made a choice and ensured that I got rapid service from my new supplier.
So far so good!
First week as a customer has been great. Power connected on the expected day with short order time, short call wait times and friendly customer service for the two calls I have made. Will review again after the first bill. Good experience so far.
What a breath of fresh air....
Electricity connected. Done easily & efficiently beyond my expectations. This is the type of organisation that I wish to transact with.
Cheap rates and 5 start customer service
I have been ringing around retailers to find a cheap rate. Energy Locals staff were efficient, friendly and very professional. Their rates were even better! Highly recommend this energy retailer.
Early days, have just set up process of transferring from another provider, and scheduled first smooth pay installment. So far the process has been efficient and easy.
Fantastic personal service. Best rates in the business. A company you can rely on to not nail you to the floor!
Good Solar FIT
Easy to change over - after my supplier Click - kept putting up prices.
Just had 2nd 3 month account & more than happy with their simple rates & 12c solar feed in tariff [FIT].
Energy Locals keep the customer well informed.
My daily supply cost now only 2 thirds of previous with Click.
Worst customer service
They were quick to get me connected in my new rented house however I called up 3 months later to disconnect because I was moving back with my family and I kept getting billed. At first I notified them that I longer live in the house and requested to disconnect and the man over the phone said it was all done.
Few weeks later, I received an email with them in regards to my bill so I followed it up. They said they don't have any records of it so I said okay can you disconnect it now and send me a confirmation email. Upon request, nothing was received. 20 July 2018, I received an email with my bill of $276 however last time I called the stated I had $250 credit in my account. I called again they said the billing team has made an error and they will give me a call in 10 mins max to rectify this. Yet again, they didn't do as said and no call was received.
I am working full-time and taking my time to call Energy Locals yet they keep making me wait. This issue has been going on for at least 2 months now.
I completely understand if there is a huge workload as I work in a large company however it is terrible to be still following up a issue for 2 months. This is showing terrible customer service and I wouldn't recommend it to anyone,
Loving Energy Locals
Changing over to Energy Locals when I moved house interstate was the easiest electricity connection I've ever had! It was super quick to sign up and then I moved in and the electricity was on when needed and without any issues - and I haven't had any issues since. I'm moving house again now and it was so easy to switch power to a new property. You can set up direct debit to pay off a certain amount each month so you're not hit with a big bill at the end of the cycle and don't need to worry about forgetting to pay. Brilliant. AND they contribute to a charity of your choice so you can do some good while you're paying for electricity. If you're keen to go with them you can use my link and we'll both get $50 off win-win woohoo - [link removed]
Simple no fuss energy provider
i switched from "click" to energy locals 6months ago
I have only had 1 quarter bill so far ,but it was a pleasant experience
easy to understand,just like the old days before all the smoke and mirrors with discounts,pay each month
it was as simple as
this is your usage,this is the rate
this was your solar feed in,this is the rate
then a quarterly due date -and that was it
like I say-like the old days
would and have recommended them to anyone
En Local Refused to Connect for Previous Tenants History!
I was shocked! Energy Locals 'Refused to Connect Us' based on the 'Previous Tenants Credit History'. Unbelievable & I wonder if they can legally do such a thing.
We arrived at property to 'no power' at all. Spent so much time on comparison sites & finally chose Energy Locals. Sign up was easy. I like the way your email messages show up on your Chat window (although that raises privacy concerns).
They were willing to get us connected the following day, but then said that the power had been disconnected due to 'debt related reasons'. Well, we are not who ever was connected to whatever supplier that was used for that property...So how on earth can they refuse new people moving into a property, based on some one else's wrong doing? So having wasted so much time on them, we are left for another 4 days with no power...lovely weekend.
We were happy to be giving this new company a go & happy that we would be supporting a charity of our choice & happy that the plan was simple & easy to understand plus very decent rates!
However...will NEVER use them & will spread the word! Thx for Nothing!
VERY DISAPPOINTED & in DISBELIEF.
Customer Focused Power
Very happy with Energy Locals so far. Price is less than the discounted rate my power provider of 20 years was prepared to give, this includes the ‘we don’t want you to leave rate’. Energy Locals also seem to be very transparent in regard to their costs, this isn’t something I have previously experienced when it comes to power supply. Customer service is chalk and cheese too. Nice to talk to a local who is actually interested in helping you.
At present Energy Locals is offering a bill credit of $50 to new customers. There are no contracts. This link will get you the credit.
The cheapest summer electricity bill in years.
Want to save money on your electricity bills and get massive solar feed in tariffs?
As well as receiving my lowest summer energy bill in years I am also supporting “r u ok”.
I did a comparison search on the Queensland government electricity comparison site. By far the cheapest and a part of my bill goes to supporting a R U OK.
Check these guys out on the link below and if you join you get $50 off your first bill and so do I.
Cheapest in market without any fuss!
Mine is anytime usage with excellent rates! Setup did not take too long and power supply is very reliable without any dropouts! Their Customer Service is very good as well and if you join using my link, both of us will get $50! (weblink removed)
We have used Energy Locals for 12 months. Their customer service levels are outstanding. I deal with the same person for all my inquiries from connection right through to billing. Whilst rates with other companies were increasing ours went down. A great little company That deserves your support.
Energy Locals-The new energy player on the block
I had been with Click for a long time and even wrote a glowing review, but over time they became less competitive, and offered so many variations/discounts(like most other energy companies) it was almost impossible to check if one was getting the best deal That was until Energy Locals came along. They are currently only in SE Queensland and NSW but will be expanding into other States I believe.
There are no discounts, no gimmicks, just the lowest price possible. Easy to work out and I believe currently the highest feed in tariff if you have solar. And they donate to your favourite local charity.(In my case the Gold Coast Sailing Club)
On a three month bill, they beat Click by $118, and last month I was expecting around $80, and it was $32.
I cant recommend them highly enough. Call them with your current suppliers Account and they will tell you if they can do better and they will tell you if they can't. Good to see an honest ,ethical company having a go .