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Energy Locals

Energy Locals

3.8 from 34 reviews

Reviews

Review distribution

5 star
22
4 star
1
3 star
1
2 star
1
1 star
9

Renewable power and world-leading energy plans with Tesla

published

Focused on renewable energy - good for the environment and works with cool companies like Sonnen and Tesla. Love the Tesla Powerwalls. Switched for grid connection and installed battery under the Tesla Energy Plan. Totally reliable

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AndrewW

AndrewW

  • 4 reviews
  • 2 likes

Excellent Service

published

I Spoke to Adrian and Scott regards some initial issues but everything was resolved quickly and profesionally
thank you for your kind assistance in resolving the issues and my concerns so quickly

regards AW

Transparency
Customer Service
ServicesElectricity
1 comment
Energy Locals
Adrian M.Energy Locals
Lynn

Lynn

  • 3 reviews

not that cheap

published

I have been with energy locals for six months and well have had bill shock. My last winter bill was 200.00 more than my last energy provider and the final bill I received the controlled usage has jumped from 25.00 to 90.00 my electricity usage was only 225.00 but was slugged 208.00 in charges supply charge controlled usage and membership. Not good value at all. I had a 500.00 feed in tariff which has pretty much disappeared with these charges

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ServicesElectricity
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3 comments
Energy Locals
Adrian M.Energy Locals
Lynn
Lynn

sent you a message did not get a response will be sending again still not happy

Energy Locals
Adrian M.Energy Locals
Brett W

Brett WIllawarra, NSW

  • 2 reviews
  • 1 like

Excellent service & very happy with the rates, & also gives back to the community so a win all round.

published

I researched into providers prior to moving and there were a few reasons I went with Energy Locals; their rates were competitive & simple to work out, a carbon neutral policy, 100% Aussie co, & being able to give back to the community. I found the setting up process easy, friendly & competitive & have now been a customer for almost 12 months with no problems other than those from the grid itself. Despite offer from other companies I've no reason to go anywhere else.

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ServicesElectricity and Solar Buy-Back
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1 comment
Energy Locals
Adrian M.Energy Locals

Asha B.

Asha B.Illawarra, NSW

  • Verified customer

Don't do it

published

Put prices up before I even got my first bill. Changed back to AGL didnt realise I was with energy locals for another month (AGLs fault there) but I was not waiting for a bill due to this completely missed the bill within 3 days of due date found out about the bill when I started getting threats that it was going to a credit collection agency within days and receiving continuous phone calls from the call centre dispite bill being paid they havent even given it enough time to clear. There is not even 1 upside to this scamming company

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ServicesElectricity
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1 comment
Energy Locals
Adrian M.Energy Locals

Lesley

LesleyMetropolitan Adelaide, SA

  • 2 reviews

Energy Locals

published

Cannot fault this company so far. Yes there have been some hitches, but nothing that they havent bent over backwards to fix. My power bills are lower than I ever expected.

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1 comment
Energy Locals
Adrian M.Energy Locals

Hello Lesley, thank you for taking the time to leave a review - our small team here in the office really appreciates it! Adrian - Founder, Energy Locals


Betrayed

BetrayedMid North Coast, NSW

No transparency

published
ServicesElectricity
2 comments
Energy Locals
Adrian M.Energy Locals
Energy Locals
Adrian M.Energy Locals

Hello again, I didn't hear back from you. If you're an Energy Locals customer please drop me a direct note on the email address above so I can help you. Thank you, Adrian - Founder, Energy Locals


Bad experience, however my issue was resolved directly by the CEO.

published
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4 comments
Energy Locals
Adrian M.Energy Locals
Harrison D.
Harrison D.
Energy Locals
Adrian M.Energy Locals

Hi Harrison, thank you, I've not received the email chain yet but as soon as I do I'll dig into it and respond in more detail. Kind regards, Adrian

Freddy

FreddySydney

  • 12 reviews
  • 5 likes
  • Verified customer

Not the best value, great online experience

published

The rates were pretty competitive when i signed up but are no longer, recent rate changes blew up the daily supply charge to $1.35/day, the KWH rate is comparable to other providers so it really makes no sense sticking with them if you are after the best price.

I've signed up with energyAustralia's no frills plan, far better value for me, same KWH rate but half the daily charge - which is quite significant as I was spending more on the daily charge than electricity.

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ott2019

ott2019Queensland

  • Verified customer

Stay Away!!! High Bills with Alarming Errors - Staff Indifferent to Concerns

published

Our first bill was excessively high, showing our usage through the roof, so much higher than we had ever used with other providers! Then despite advising the company we had paid this bill (on time) via BPAY they continuinally tried to debit a previously provided card, we then received a new bill with a dishonor fee and a $940 bank rejection fee! What!?!?!? When contacting staff about these issues they were flippant and off-handed. We can't wait to get away from this very unprofessional company, our experience has been nothing but headaches and an utterly horrible and stressful experience.

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ServicesElectricity
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1 comment
Energy Locals
Adrian M.Energy Locals

juergen

juergenAU

  • 22 reviews
  • 1 like
  • Verified customer

An Ethical Energy Retailer!

published
Transparency
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Rates and Fees
ServicesElectricity
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Eran

EranSydney, NSW

Do not sign up with this provider !!!!

published
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ServicesElectricity
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3 comments
Energy Locals
Adrian M.Energy Locals
Energy Locals
Adrian M.Energy Locals
Eran
Eran

ah13

ah13Noosa

  • 6 reviews

Not a great experience, becuase..

published
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Energy Locals
Adrian M.Energy Locals

Jacqueline Franklin

Jacqueline FranklinMid North Coast, NSW

  • 3 reviews
  • 1 like

Perfect

published

Do not get drop outs
Generous rebate for solar power going to the grid
Very happy I am glad to have found them by searching market review for myself. I am happy to recommend their service.

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ServicesSolar Buy-Back
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Kind and Friendly

published

Perfect customer service! Friendly and nice explain all the details to you without complicating it. Love them! Just joined them today and the signing up process was easy.

I am looking forward to their services.

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ServicesElectricity
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phred

phredsydney

  • 11 reviews

Best around

published

Been a customer for 18 months and have can only praise them. Changeover was painless - they even suggested a special meter reading so that we didn't have to wait for the 3 month cycle (for a meter reading).
Bills are easy to read and prices are better than anyone. Previously was with Red Energy who robbed us blind - so much for an Australian company.

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Ella

EllaSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Terrible customer service

published
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ServicesElectricity
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B. A.

B. A.Central West, NSW

  • 12 reviews
  • 9 likes

Awful customer service, avoid at all costs

published
Transparency
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Rates and Fees
ServicesElectricity
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Charlie Bell

Charlie BellSouth-Eastern Region, NSW

  • 3 reviews
  • Verified customer

Very helpful and comprehensive

published

Finding a good energy supply company is always difficult. Wattever made the search much easier with the ability to compare so many offerings and so many choices. They checked my progress when I made a choice and ensured that I got rapid service from my new supplier.


So far so good!

published

First week as a customer has been great. Power connected on the expected day with short order time, short call wait times and friendly customer service for the two calls I have made. Will review again after the first bill. Good experience so far.


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Questions & Answers

Stevo

Stevoasked

Any timing yet (beyond its coming) on when you will be up and running for the VIC market?

1 answer
Energy Locals
Adrian M.Energy Locals

Hi Stevo, thanks for your question. We have our licence at last (yay!) and we're busy setting up all the bits and pieces that can't be done pre-licence. I can't give a precise date yet and we still have a decision point over timing. However, we'll probably start with a small friends & family group so if you'd like to be part of that, please drop us a note to hello@energylocals.com.au and we'll get you onto our list :) Cheers, Adrian, Founder - Energy Locals


Get an answer from our members and Energy Locals representatives

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