Ethical Aussie Start-Up
We're really happy to support an Aussie Start-Up striving to provide a service AND care for our earth. We had electricity installed and very happy we can opt for the small extra amount to use green energy 100%. Very reliable in starting days.
Review collected in partnership with Energy Locals
I hope the next steps in the Tesla Energy Plan are better organised
I'm very happy to sign up to the Tesla Energy Plan but to have to sit for five minutes going back through the calendar for 76 YEARS is a really offputting process. Why can't I just write in my birth date?
Steve was very helpful explaining the different rates, so I was happy to change to a new plan, as a consequence! He showed me how I could save money on my electricity bills.
helpful beautiful team energy locals
THANK YOU SO MUCH
The greatest gift of all was to receive my TESLA home energy solar and battery backup, this has been such an amazing experience for myself to have this opportunity, and the team at ENERGY LOCALS are FANTASTIC I will give these guys a 5-star rating because they truly do deserve it, I have a little quote that I share ((make your day mean something)). I KNOW THESE GUYS DO.
First Rate Customer Service by Steve H
I called to enquire about the upcoming electricity price rise, currently with simply energy. Did not understand the pricing, Steve H answered my call and went out of his way to explain the price rise that simply energy are pursuing and the comparison with energy locals, explained the new pricing to come in July. Steve H was very professional, genuine, honest and informative. The Best customer service experience by far. I will be changing supplier over to Energy Locals.
5 stars for the powewall2 we will see about the virtual power plant all in good
Our Powerwall 2 is great, hopefully so will changing to Tesla / Energy Locals will be just as good
Natural Solar supplied our Powerwall 2 and it has saved us $$$$ already. If it saves us money and benefits the community then it’s a no brainer. Let us know if you supply gas ????
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Excellent Customer Support
I switched my electricity from Reamped to Energy Locals (EL) lately. The transfer was quick and smooth, because I have a smart meter it took a few days to transfer. I submitted 2 online enquires to EL in early June 2022, however I did not receive anything from them in more than 1 week. I understand EL staff must be busy lately with new customers joining and EOFY etc, so I decided to contact Ryan on Product Review earlier this week, Ryan replied to me promptly and asked his colleague Robi to contact me and solved all my problems within 24 hours! I am impressed with their service and support so far. Thank you.
Good company making a difference in a tough market
I have used EL twice and found them to be good. Their kWh and supply charges were well below other providers'. Even with a $13/month membership charge to bridge the gap, because they had a deal to refund that charge after 6 months' membership, I have just received a $3.50 bill for 6 weeks of often wet and/or wintry weather. But I have 3kW of solar panels, the HWS on evil LPG, am home during the day & use electricity carefully. The first time I used EL their customer service needed improvement but it has got better. They are a small company & do...not respond instantly, but that wait can be worth exchanging for lower prices and greater transparency. Today EL have emailed saying they have bought energy to hedge against imminent market increases. Although they are a green retailer, they seem to know how to run a business without moralising their customers about hip pocket issues.
Setup of Account
I had some changes re the setup of my account and Maddie got in touch with me promptly and got everything sorted out extremely quickly. Website setup is also very user friendly and informative
Great customer experience so far
Their customer service guys are very kind and generous unlike some other companies . Steven, Mustafa, Chandra these guys helped me regarding late fees and refunds. Highly recommend their customer service for their generosity.
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Switch from ReAmped as they actually urged me due to potentially doubling electricity prices. I am happy that I found a company, that is conscious of environmental concepts and sustainability
Super easy sign up process for electricity. The website has lots of information and really easy to access my usage data. Prices are very reasonable for renewable power. I like their ethics and values, definitely the best choice retailer.
These guys are awesome
Recently I had a problem with my Tesla Powerwall, and the support I received from Energy Locals was exceptional. Even though it was not their issue, Energy Locals support specialists (Steve and Lucinda) went above and beyond liaising with Tesla when I could not get through to anyone who cared.
After many attempts, Steve found someone at Tesla who actually knew what the issue was. The system got fixed, saving me lots of money and headache.
I highly recommend Energy Locals. Their support guys are legends.
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Easy to work with, great ethics
Had a small issue, no problem resolving it fairly quickly. (Who expects instant responses these days?) Very happy to support a company who have a different business model and have great ethics.
Retailer to be trusted
Dealing with this retailer is both honest and efficient, as well as good value for money. Well done. I thoroughly recommend them to all and sundry. And I often do, face to face.
Questions & Answers
The Tesla VPP plan, will this leave me with no energy on my battery at all for myself? I’m in the Ausgrid network area and there’s nothing on there about whether my battery will be getting cycled 100 times a year or 1000, unlike other areas they are guaranteed to be 50 cycles a year only.
Thank you for your query into the Tesla Energy Plan....Customers on the Ausgrid network do not have a limit to how many discharge cycles their battery may experience per year. This is in order for Tesla to be able to offer a premium feed-in tariff of 30c/kWh during peak periods, and to allow for maximum benefit during these times. You’ll never be left with nothing in your battery, as your battery will be set to retain a reserve of 20% capacity to support your energy needs in the event of an outage. With that in mind, the battery should only be drawn down to that extent during peak times so as to make full use of that premium feed-in tariff offered. I hope this clears up your query, though please let me know if there’s anything else I can help you with of course. Thank you, Ryan
Does a concession card include a Seniors Card pls?
Hi Aussie P - A Seniors Card does not qualify for a concession, however if you have a valid Pension Concession Card, you will receive a concession on your energy bills. More information on valid Energ...y Concessions can be found on our website; https://energylocals.com.au/energy-concessions/
Is there a rate designed for EV charging ?
Hi Jim, not a dedicated one yet but most time of use tariffs are pretty good if you set your car to start charging at off peak times (often aligned to normal sleeping times). If you're not yet on an o...ff peak tariff we should be able to get your network company to change you to one. Drop us an email if you want to check this for you. Thanks, Adrian - Founder, Energy Locals - email@example.com
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Plans from Energy Locals
There are residential plans available; the pricing and options of which depend specifically on where you live. (If you live in an apartment you’ll likely need to know your NMI, or National Meter Identifier).
You can choose to become a local member or an online member, with a slightly higher cost per month for local members. In addition to rates, there is a membership cost of around $18 a month for local members, or $13 for online members.
The costs for business/commercial plans also depend on your location. There is a $29.99 monthly membership fee for businesses, charged in addition to rates on a flat-rate tariff. There is the option of a 7-cent solar feed in tariff.
For both residential and business plans, there are no lock-in contracts or exit fees, so you can cancel any time without financial stress.
Points of praise
- Overall, Energy Locals was described as an ethical and transparent power company that does a great job of providing renewable sources of energy to customers.
- Low rates are another welcome bonus of signing up with this energy company.
- Reviewers happily reported that the process of switching providers to Energy Locals was a pleasantly seamless process. Staff were helpful and efficient, the set-up was quick, and there was often no interruption to energy services.
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