Energy Locals
- energylocals.com.au
- ✓ Verified company
- Award Winner 2023
1,065 reviews · Statistics
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Energy Locals is a ProductReview.com.au Awards Winner for 2023. Learn more
Best power company I have ever been signed up for
Do yourself a favour and switch today. Best price, ease of use, communication and personalised service. Maddie even helped me to see if there were ways I could save even more money with my power bills by offering to switch my plan! Which power company does that??!! Run don't walk and join this progressive and 100% Australian owned and operated company.
- Services: Electricity
Great customer service
Varsha was helpful in resolving my issues with bills that was doubled up.
- Services: Electricity
Great customer service
Lea and answered my questions, fix the problem ASAP and was great to speak with
- Services: Electricity
Author stated being incentivised for this review
Problem Solved- Thanks , Lea
Thanks EnergyLocals -
1.No waiting on the phone for ages.
2. Thanks Lea, solved my problem very efficiently and quickly- and pleasantly.
- Services: Electricity
Absolutely terrible customer service.
I attempted to disconnect my power to a commercial shed. The process provided (log in to your account) was not available as it appears to be a fairly new process. I have never had online access to my account previously. I attempted to reset my password, as instructed, and no password email was sent (3 attempts in total). I then attempted to call them but the line rang out. I sent an email, which was not responded to. Eventually, 4 days later, I got through on a call and was told that the disconnection wasn't possible by the customer service rep
... Read moreresentative, I had to book at least 5 days in advance. Eventually I called the actual provider and had it disconnected. Energy Locals still refuse to close the account. I've actually had to cancel the auto debit with the bank to stop them taking money. This is a terrible company to deal with.- Services: Electricity
Hi Pablo,
We apologies for the challenges you experienced, and I can see you have interacted with our staff on a few occasions although they were not able to complete the request via email or call,
... Read moreAware you spoke to Aimee today and she was able to process the move out for you.What could have taken 5 minutes has exasperated me for almost 2 weeks. Your call centre personnel simply don't listen. It appears that like so many organisations, your growth has been unchecked and unsustainable.
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Great service from Lea
When phoning regarding bill, Lea was very helpful. And I didn’t have to wait for ages on hold either.
- Services: Electricity and Solar Buy-Back
Friendly, personal service
We received a very prompt and personal response from Energy Locals when we were moving house. We have received this type of service all the time we have been with Energy Locals. We also appreciate their community spirit and commitment to both sustainability and social justice. It was easy to transfer our provider to Energy Locals and we have had no issues with supply. Our power bills have also been very economical.
- Services: Electricity
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Easy Energy company to deal with who value customer experience
I had the pleasure of speaking with Neval to follow up an issue I was having. She was so friendly, helpful and rectified the issue so quickly. I wasn’t on hold for long, with the whole resolved within 10minures. It’s rare to find companies who value customer experience so highly these days - thanks Neval!
- Services: Electricity
I’m grateful for the support I received from Lea today!
I needed an extension for my current bill and Lea made the process really easy and provided me with the option I needed.
She also moved me to a more affordable rate which will really benefit my family!
I’m really happy with belonging to an energy company that is very ethical and is not just profit driven. Thank you very much Lea!
I’m really grateful for your sympathetic approach! Regards, Andy B.
- Services: Electricity
Best option to change to Energy Locals EVER
Knowing that Energy Locals were upgrading their account format and being new customers I still had a few queries about the account and access to our personal energy details. Dealt with ALVIN over a couple of days and he was BRILLIANT. Extremely helpful, answered all questions, helped with all problems/queries and am now happy with outcome. We have been with Energy Locals since August '23, the transfer from the previous supplier to EL was instant with no problems encountered to this date (end Nov '23). VERY HAPPY at this stage and THANK YOU Alvin !
- Services: Electricity
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Competitive prices, knowledge and helpful staff.
The prices are competitive, communication is great and the staff are very helpful and knowledgeable. I was assisted be Lea S today and she was very helpful, professional and courteous. I rang with two goals in mind and Lea was able to identify what needed to be done and it was all finalised quickly and very efficiently.
- Services: Electricity
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Great customer service
Wanted to report I received excellent and diligent support from Varsha
- Services: Electricity
Local Company Satisfaction
Nadia at Energy Locals guided me through sign up for our solar plan. The set up was smooth and l have been saving plenty of C02 and $$ no drop outs
- Services: Solar Buy-Back
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Resolve user interface
To properly use the user interface, I got quick and accurate advice.
- Services: Electricity
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Two in a row
This is the second time I have had to call Energy Locals. This time I spoke to Tayla and just like the first time I called she was able to assist me immediately. It' great to deal with great people.
- Services: Electricity
Happy I made the switch!
I can't recommend Energy Locals enough. After a horrible experience with Powershop after Shell bought them, we began looking for a clean energy provider with core values that aligned with our own. Where possible, we try to make sure that we are making conscious and ethical choices with our spending.
Energy Locals was recommended to us and from the start their customer service was helpful, their system is easy to use and they provide options for green power with a focus on sustainability which I love.
Our usage can be easily tracked and is back
... Read more to normal (unlike with our previous supplier where they accused us of using hundreds of dollars worth of power in the span of days and refused to investigate their claim) and we have the option to top up the account as we go which works really well for our flexibility. I have recommended Energy Locals to others and hope that they continue to grow in popularity for the good work they do. :) I'd also like to mention the exceptional service I received from Alvin when I needed help updating my details on the account. He was friendly and responded to my query very quickly. Thank you so much!- Services: Electricity
Questions & Answers
I've recently joined Energy Locals and have tried to chat, but it's either through Messenger (which I don't have) or a bot. How can I chat with a human? Is there a particular phrase the bot will understand and transfer the chat to a person? Over the phone is no good for me.
Hi There,
Thanks for your message, you can email us at hello@energylocals.com.au our team are quick at replying to our customers and confident we can answer all your queries.
Regards
Nick -National Customer Service Manager
Hi, Joined on the 14th of July the first bill arrived and the prices are outrageous to what I signed up for so much so, way over even from the big companies agl, energy au by quite a bit. Adding the member fee is not viable as first given.
How can you say you only charge member fees to keep the rest at bought prices? Only to inflate those prices? Not to mention the spam messages about me introducing my friends to this company. Thought the law states no false advertising this goes beyond that.
Hi There,
I would like to have one of our team managers look into this for you today and get in touch to review your account and discuss the matter in more detail.
If you can kindly send me your best contact number direct to my email address Il have a member of my team call you today.
Regards
Nick -National Customer Service Manager
nick.aquilina@energylocals.com.au
Sorry already moved better with the devil I know than the one I don't.
no worries, if you change your mind, please send the details we can at least take a look to ensure you are on the best deal.
Thanks
Hi levend62 - I just wanted to follow up on your review.
We're sorry if our new prices caught you off guard. The energy industry has strict rules when price changes must occur, in Victoria this is by the 1st of August, and this might affect those who switch to us just before the change. We did our best to keep you and our members informed through messages on our website and an email explaining the rate changes.
Each year, like others in the market, we update our rates based on external factors. This time, disruptions in the energy markets caused some unfortunate increases in the wholesale cost of power. Rest assured, we're not making a profit from usage rates, so whilst the rates increased, they still represent the cost we pay to purchase them in the wholesale market. To provide our customers with certainty, these rates are fixed for the entire financial year, so members won't experience any further changes until next year.
While you might spot bigger discounts from other providers, remember that while some new customers enjoy rates below wholesale, these prices may just be a temporary sweetener and other long-term loyal customers could be paying a lot more without realising.
Regarding the referral emails, our goal is to help everyone save on bills, and many of our members benefit from credits off their bills through our refer-a-friend scheme. You are free to unsubscribe anytime by clicking the link at the bottom of the email.
I see you've decided to move back to your previous retailer - good luck with the devil you know, and if you'd like to give us a try again in the future, we'd love to have another try.
Thanks
Luke - CCO
Your prices was and new prices.
eak Usage 14/07/2023 ‐ 31/07/2023 23.06 kWh x $0.2860 = $6.60
Peak Usage 01/08/2023 ‐ 07/08/2023 6.31 kWh x $0.3750 = $2.37
Membership ($11.99/month) 14/07/2023 ‐ 31/07/2023 18.00 days x $0.3942 = $7.10
Membership ($12.99/month) 01/08/2023 ‐ 07/08/2023 7.00 days x $0.4259 = $2.98
Supply Charge 14/07/2023 ‐ 31/07/2023 18.00 days x $0.6776 = $12.20
Supply Charge 01/08/2023 ‐ 07/08/2023 7.00 days x $0.7400 = $5.18
Off Peak 14/07/2023 ‐ 31/07/2023 155.42 kWh x $0.1958 = $30.43
Off Peak 01/08/2023 ‐ 07/08/2023 63.28 kWh x $0.2350 = $14.87
Controlled Load Usage 14/07/2023 ‐ 31/07/2023 58.00 kWh x $0.1298 = $7.52
Controlled Load Usage 01/08/2023 ‐ 07/08/2023 23.31 kWh x $0.2100 = $4.89
* Solar FiT 14/07/2023 ‐ 31/07/2023 289.62 kWh x ‐$0.0520 = ‐$15.06
* Solar FiT ‐ Step 1 01/08/2023 ‐ 07/08/2023 62.16 kWh x ‐$0.0880 = ‐$5.47
* Solar FiT ‐ Step 2 01/08/2023 ‐ 07/08/2023 55.86 kWh x ‐$0.0520 = ‐$2.90
Back to other company locked in till Sept 24 and not all companies raise prices in between. Won't mention the company as I'm not here to rubbish anyone. Prices
Peak:
30.69c/kWh inc. GST
Off-peak:
17.38c/kWh inc. GST
CL1 rate:
16.50c/kWh inc. GST
Solar feed-in tariff:
7c/kWh excl. GST * if applicable
Supply charge:
122.10c/day inc. GST
We're sorry to see you go. If your new provider's September price increase is a big one then we hope you'll consider us again in the future. We're always looking at new ways we can be competitive. Thanks.
The My Usage page for my account only shows Off Peak, Shoulder, Feed-in and Controlled Load. I can't see Peak hours usage. Looks like it's counted in Shoulder time usage. Is that normal?
Yes that is normal, It’s in the low season so you only have shoulder and off peak this will then change for winter i believe this occurs in June.
Kind Regards,
Nick
Get an answer from our members and Energy Locals representatives
Details
Plans from Energy Locals
Residential plans
There are residential plans available; the pricing and options of which depend specifically on where you live. (If you live in an apartment you’ll likely need to know your NMI, or National Meter Identifier).
You can choose to become a local member or an online member, with a slightly higher cost per month for local members. In addition to rates, there is a membership cost of around $18 a month for local members, or $13 for online members.
Business plans
The costs for business/commercial plans also depend on your location. There is a $29.99 monthly membership fee for businesses, charged in addition to rates on a flat-rate tariff. There is the option of a 7-cent solar feed in tariff.
For both residential and business plans, there are no lock-in contracts or exit fees, so you can cancel any time without financial stress.
Points of praise
- Overall, Energy Locals was described as an ethical and transparent power company that does a great job of providing renewable sources of energy to customers.
- Low rates are another welcome bonus of signing up with this energy company.
- Reviewers happily reported that the process of switching providers to Energy Locals was a pleasantly seamless process. Staff were helpful and efficient, the set-up was quick, and there was often no interruption to energy services.
Energy Locals is a 2023 ProductReview.com.au Award Winner in the Energy Providers category! Reviewers loved Energy Local's transparency and high level of customer service.
| Category | Energy Providers |
|---|---|
| Services Provided | Electricity |
Contact info for Energy Locals
| Mon | 8:30 am - 6:00 pm |
|---|---|
| Tue | 8:30 am - 6:00 pm |
| Wed | 8:30 am - 6:00 pm |
| Thu | 8:30 am - 6:00 pm |
| Fri | 8:30 am - 6:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 23606408879
Extra Information
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Hi Carolyn,
This is an amazing read, thank you for your wonderful feedback we are so happy to hear you are having a great experience with Energy Locals.
Please reach out if you require any assistance, the team is always on standby.
Regards,
Nick -National Customer Service Manager