Great prices and easy switch over, time to be transferred very minimal. And staff very polite and informed.....
Saved over $100.00 a year switching to energy locals and found the switch over easy, can recommend it to anyone. Staff very polite and very informative. Recommend to family and friends
Oh no! They're not perfect.
Who would have ever thought a young business trying to provide customers with a fair and fresh approach to electricity could ever make a mistake from time to time? Who needs 100% carbon offset power when you might save a few dollars a year giving your money to a company who's happy watching co2 heat the planet? After all, when you're running your air-con 9 months a year who's the biggest winner? Same old story really, people want a change for the better unless it's a minor inconvenience to them. If you really want change then shut up about the small stuff and let the people who are actually trying to make a different do their thing. Peace!!
Great customer service
Happy with the prices. They are not nasty like other companies I have dealt with.
Customer service is brilliant, they have gone far beyond their job description to help me with my bills, and very good at getting back to me. Its actually a pleasure to deal with Energy Locals. I'm very happy.
Had a good, hassle free experience. Will go back to them!
Have been with Energy locals for a year and a half but am now moving, so thought I'd look around again to compare with other companies. I will probably go back to Energy locals as they've been straightforward to deal with, have a great green focus, and are a small provider with good value. Happy to support the business and put my money behind renewable and carbon neutral energy.
Higher charges than I signed up for
I switched to energy locals after comparing retailers on the government comparison website. My agreed peak rate was 25 cents including gst, but on my first bill the peak rate was 32 cents plus gst. I phoned energy locals and they refused to change the rate to my agreed rate - they wouldn't even meet half way.
EDIT: turns out the first customer service guy was inexperienced and the manager is now fixing things. Rates aren't that good though.
Good rates. Disappointed by email response rate and bill information.
The service itself and the rates are excellent.
However, I have generally received a 50% response rate on emails. I recently inquired into my bill via firstname.lastname@example.org. The inquiry was a simple question regarding whether I was in credit or in debt, as the email I received said that my charges where -$56 (which I interpret as meaning I am ahead by $56) while the attached invoice stated that I owed $56.
I believe that bill inquiries, as they may incur a late payment fee, should always be responded to, and that debt/credit should be d...isplayed in a clearer manner given that automatic monthly payments to avoid 'bill shock' are a recommended option when signing up for the service and it is therefore quite possible for customers to build up credit.
Best Decision I Have Made! Futuristic company
I have had such a great experience moving to this company, & initially was driven by their vision of making the world a better place, and using clean energy.
Not only is this product great for the environment, but it is also cheaper, and they are so easy to deal with. Their bills and information are extremely simple, you don't receive thousands of pages of small print, instead, you get simple communication that makes sense.
Well done to this company, and I can't wait to see what they do next. Please get gas, so I can move to your gas too.
Renewable power and world-leading energy plans with Tesla
Focused on renewable energy - good for the environment and works with cool companies like Sonnen and Tesla. Love the Tesla Powerwalls. Switched for grid connection and installed battery under the Tesla Energy Plan. Totally reliable
not that cheap
I have been with energy locals for six months and well have had bill shock. My last winter bill was 200.00 more than my last energy provider and the final bill I received the controlled usage has jumped from 25.00 to 90.00 my electricity usage was only 225.00 but was slugged 208.00 in charges supply charge controlled usage and membership. Not good value at all. I had a 500.00 feed in tariff which has pretty much disappeared with these charges
Excellent service & very happy with the rates, & also gives back to the community so a win all round.
I researched into providers prior to moving and there were a few reasons I went with Energy Locals; their rates were competitive & simple to work out, a carbon neutral policy, 100% Aussie co, & being able to give back to the community. I found the setting up process easy, friendly & competitive & have now been a customer for almost 12 months with no problems other than those from the grid itself. Despite offer from other companies I've no reason to go anywhere else.
- Verified customer
Don't do it
Put prices up before I even got my first bill. Changed back to AGL didnt realise I was with energy locals for another month (AGLs fault there) but I was not waiting for a bill due to this completely missed the bill within 3 days of due date found out about the bill when I started getting threats that it was going to a credit collection agency within days and receiving continuous phone calls from the call centre dispite bill being paid they havent even given it enough time to clear. There is not even 1 upside to this scamming company
Feeling totally betrayed. I have been a customer for 4 months in that time my daily supply charge has increased 4 times from the initial quoted charge of $1.52 with pay on time bonus rate of $1.32 to the current rate $2.18. At no time was I informed of these price increases , where is your much touted TRANSPARENCY. I was sent an email about new plans quote because of open disclosure. When I rang I was told I would be better off on a new plan where I had to pay a membership fee and offered only 1/2 the bonus I am currently on as my daily supply...was so high compared to the other plans however if I switched to a new plan I could not switch back as my current plan is no longer being offered. What’s stopping this company from then hiking the daily supply charge on these new plans!
Bad experience, however my issue was resolved directly by the CEO.
I did have a one-star review up, but once Adrian the CEO contacted we sorted it out.
I had a problem with my plan changing when I moved and I didn't seem to have the ability to take the plan I was on with me, and the new plans have a type of 'pay on time' discount in the price. When I explained to Adrian that it wasn't what I wanted from an electricity company, and it wasn't brought to my attention when I moved my service, we got it sorted out.
Its a good company, being light on back office means they can actually give the best rates around ...and thats all you want from an electricity provider. However it does mean it is difficult to get complex issues resolved. if you do have problems, I'd just email adrian directly and his email is on plenty of posts below.
- Verified customer
Not the best value, great online experience
The rates were pretty competitive when i signed up but are no longer, recent rate changes blew up the daily supply charge to $1.35/day, the KWH rate is comparable to other providers so it really makes no sense sticking with them if you are after the best price.
I've signed up with energyAustralia's no frills plan, far better value for me, same KWH rate but half the daily charge - which is quite significant as I was spending more on the daily charge than electricity.
- Verified customer
Stay Away!!! High Bills with Alarming Errors - Staff Indifferent to Concerns
Our first bill was excessively high, showing our usage through the roof, so much higher than we had ever used with other providers! Then despite advising the company we had paid this bill (on time) via BPAY they continuinally tried to debit a previously provided card, we then received a new bill with a dishonor fee and a $940 bank rejection fee! What!?!?!? When contacting staff about these issues they were flippant and off-handed. We can't wait to get away from this very unprofessional company, our experience has been nothing but headaches and an utterly horrible and stressful experience.
- Verified customer
An Ethical Energy Retailer!
Following a disappointing experience with Click, I was careful when selecting my currently energy retailer. Using Wattever.com.au to find the best prices, Energy Locals made it to the short list.
From there, I chose Energy Locals not because they offered the absolutely lowest price (close but not quite), but because they:
* were very clear about their prices
* had no tricks like trailing discounts or complicated criteria to get the best prices
* are a locally owned company that supports the community
I have been with Energy Locals for almost ...a year now and am quite happy with them. My bills are quite high but that is due to my consumption (a separate problem). Their service has been great on the couple of times I have contacted them since signing up as a customer.
Do not sign up with this provider !!!!
I moved to a new home signed up in January hoping this is the cheapest provider. The electricity was turned on on requested day. Didn't receive any invoice or any communication for 3 months. Called them and was told everything is under process and you will get an invoice soon. Didn't get anything for next three months. Called their customer service, which is downright rude and was told they couldn't signed me up because of system error and you are not our customer. And my electricity must had been turned on illegally. After two weeks and dozen...of phone calls to energy locals and electricity operator in my area finally I figured out energy locals had missed my application. But I was given connection confirmation and my new home electricity was switch on after confirmation. They just simply said "Sorry". Now they don't even pick up my calls. I finally had to pay a huge amount through my electricity operator because of energy locals mistake. I've got all the proof, but unfortunately I work 6 days a week and don't have time to take an legal action. I realised cheap mean useless. This provider should not operate in Australia.
Not a great experience, becuase..
We found the sign up process very good and the customer service during this stage was excellent and we were very happy initially, but then we receive our first bill. It was astronomical. We were very shocked as the usage stated was highest of any electricity bill we had ever received (as well as being for a much shorter period than our previous bills). We contacted customer service as we thought being our first bill perhaps there had been an error with our meter read. We sent them copies of our previous bills showing a consistent usage that ha...d never been that high. They refused to consider there could have been an error. The customer service really went from excellent (during sign up) to very poor (when an issue arose). We immediately began to the process to transfer back to one of the big providers; while the customer service may not be top notch with them at least we did not have to live in fear of massive bills.
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Questions & Answers
We've new meter install yesterday 08/01/2020 and I've been checking with my Tesla app, our powerwall is 100% full but Power Flow keep showing we're buying of the grid, day and night. why?
Adrian M.Energy Locals
HI Jane, are you on the Tesla Energy Plan in South Australia? If so, the Tesla software may send energy from the grid to your battery but don't worry - you won't pay for this and you'll see credits for this grid charging on your bill. Please flick me a note if you have any further queries or send over screenshots and we'll work with our friends at Tesla to provide extra information. Thanks, Adrian - Founder, Energy Locals - email@example.com
Any timing yet (beyond its coming) on when you will be up and running for the VIC market?
Adrian M.Energy Locals
Hi Stevo, thanks for your question. We have our licence at last (yay!) and we're busy setting up all the bits and pieces that can't be done pre-licence. I can't give a precise date yet and we still have a decision point over timing. However, we'll probably start with a small friends & family group so if you'd like to be part of that, please drop us a note to firstname.lastname@example.org and we'll get you onto our list :) Cheers, Adrian, Founder - Energy Locals
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