CovaU

CovaU

4.5

1,768 reviews · Statistics

PositivevsNegative
88% · 1,561166 · 9%
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4.4 (680)
Customer Service
4.6 (796)
Rates and Fees
4.2 (601)
24/7 customer support
Excellent customer care
Versatile plan options

Reviews

1,768 reviews
Joel T.
Joel T.

Great Customer Service

kathleen macabenta
kathleen macabenta Greater Melbourne (Outer), VIC

helpful

JOELMC
JOELMC

Great customer support experience

Andy Mac
Andy Mac Greater Melbourne (Outer), VIC · 2 posts

Fantastic customer experience

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Lulu
Lulu Southwest, VIC

Four questions solved in one call

Kerry K.
Kerry K. The Mallee, VIC · 3 posts

So easy to chat and process changeover!

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Ash
Ash Melbourne · 2 posts

Maureen and Jose were very helpful and friendly

Sulaman K.
Sulaman K.

CovaU

Gen
Gen · 5 posts

Individualised service

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Thuy L.
Thuy L. Greater Melbourne (Inner), VIC

Ana Guiman

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Kika
Kika Greater Melbourne (Metropolitan), VIC

Bhrigette Galvez

Pete
Pete Greater Melbourne (Inner), VIC · 2 posts
 · Verified

Promises made and never kept

CovaU Energy
CovaU Energy · 
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Guy D.
Guy D.

Ana Aguiman

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RoshanB
RoshanB Sydney, NSW · 9 posts
 · Verified

Worst Energy Supplier in Australia

CovaU Energy
CovaU Energy · 
RoshanB
RoshanB · 
Sai V.
Sai V.

Customer service from Covau Excellent

Questions & Answers

Ben R.
Ben R. · 

For Residential Electricity at postcode 2164, why does the CovaU website only offer the "Freedom Online" plan at "28% more than the reference price" and the "Freedom" plan for "31% more than the reference price"? Isn't the whole point of attracting new customers to offer pricing below the reference price? Or have I missed something?

Guest
Joe
Joe · 

How can I trust such a company that clearly posts hundreds of fake reviews here?

CovaU Energy
CovaU Energy · 

Hi Joe, sorry we missed your question here. All reviews directly come from our customers. We recommend that both bad and good experiences be shared so that we can continue to learn from our mistakes and strive to deliver the best service possible.

Guest
Alexandra C.
Alexandra C. · 

I didn't receive the first couple of paper statements when I first signed up and since my concession card was updated have not received my state-based concession details on the paper bill....also am having trouble finding where my total bill is up to.

CovaU Energy
CovaU Energy · 

Hi Alexandra, good day! May we ask for you account number so we can review your account and have one of our representative contact you today?
Thanks!

Guest

Get an answer from our members and CovaU Energy representatives

Details

Features

  • CovaU’s electricity plans allow you to sign up for electricity or gas sources for fuel. If you have a solar installation at your home or business, CovaU also provides solar plans, complete with feed-in tariffs to compensate for any surplus solar energy produced by your panels.
  • There is also a GreenPower plan, which draws on renewable energy from sustainable Australian sources. This plan is also approved by the government’s GreenPower program.
  • 24/7 customer service support is available online and over the phone.
  • There are no lock-in contracts, just month-to-month plans that can be cancelled. This makes it more convenient to trial the service without worrying it might not be right for you.
  • Each plan comes with a complimentary CovaU Reward membership, which makes customers eligible for discounts and benefits with 4, 500 businesses.

Points of praise

  • CovaU provided prompt and efficient customer service that’s delivered in a friendly and helpful way to satisfied customers. This included the straightforward resolution of issues or problems customers had with their accounts or plans.
  • The fact that queries can be answered and problems solved on weekend days was another unique plus point for reviewers.
  • Staff were also proficient in linking accounts and setting up the rewards program, improving customers ease-of-use when it came to managing their service accounts.

2023 ProductReview.com.au Awards logo

CovaU surpassed customer's expectations when it came to providing energy plans that wowed customers and made them happy to pay their bills, earning them a 2023 ProductReview.com.au Award. Top points were awarded for the company’s transparency when it came to business practices, and their attentive customer service.

CategoryEnergy Providers
Services ProvidedElectricity and Gas
Visit official website

Contact info for CovaU

  • ABN: 54090117730

Extra Information

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