Better Energy and Gas price, excellent Customer Service
I moved my electriciyy and gas account to Covau, I found the price much better than Energy Australia. The Customer Service Team really helps, especially Rio, he was quick to solve my concerns. Excellent service! I will definitely recommend this company to more people!
Updating direct debit details
Jen from Covau was very help and made the experience effortless in updating my direct debt payment details and she was able to answer all my queries. Jen was also able to assist with arranging a smart meter installed.
Great customer experience!!
Execellent Customer Sevice
I called to ask about my current gas invoice. Marisa was very helpful. After the called, she provided me everything I need. Thank you so much.
Reference number was 2220144
I called to ask about my account status and also contract renewal matters. Julia took my call and has been very helpful and offered different options for each situation. Reference number was 2218016
Very fast and helpful
I requested my current electricity invoice and Marisa sent it as fast as she can
It was so helpful and I really appreciate for her help. Thanks a lot for your quick assistance
Excellent customer service
I am happy with the services of Covau. Ron has taken our matter on priority and put all his efforts in providing us the best deal. Would certainly recommend Covau.
live chat is efficient
Live chat customer rep Ron is really helpful. Our problem can be solved in short time. It saves a lot of time and effort on making phone calls. Recommend live chat.
Best company to deal with
I have got electricity with Cova u and im verry happy with your service . Customer service is awesome. Cheap bills, very reliable Thanks guys for your professional help and support
Hands down the best customer service you can get! Jen is a absolutely a gem for the company.
Very good company to deal with. to the saving and to the customer service I’ve had no issues at all I’ll highly recommend to anyone especially with their great discount rates. Thank you Jen and Ron!
Ref No. 2216617. Electricity No dropouts and very reliable supply. Maria provided me an excellent service resolving the issue within minutes.Maria was very professional in her service.May God bless her and advance in her career.Thank you.
Great customer service - served by Maria solved all issues with statues update from time to time. Followed up with other concerned clients for required information.
Thank you Covau and customer service Maria
Was quick to rectify any issues, was polite and gave plenty of information in what needed to be rectified.
Had great customer service skills and definitely would recommend Covau on this basis.
Nice and efficient service
Change our electricity and gas service to CovaU. Nice and efficient customer service, quick connection with almost no waiting time, more competitive price for power supply. Will recommend to relatives and friends.
Rio helped me solving my billing issue and i'm totally satisfied what you have done to me.
Your support was very quick and helpful. once again, thank you very much for your support!!
Feedback Review for the service provided by Vanessa Gonzales
I was given an excellent service by Vanessa Gonzales when I had a query about my electricity bill. I was frustrated but Vanessa tried her best to relieve my frustration about my bill. I highly recommend her for her excellent service.
I am very satisfied of what u done for helping me about my direct debit enrollment..
Thank u for your help nice people of Covau..
Regards to all the people of Covau..
NO MORE STRESS.
I had a billing issue and Julia was patient enough to listen to my frustration and quickly resolved my issue straight away. No more stress thanks to her! I would recommend there services.
Took ownership of the problem
This was the second time I had to call Covau for the same problem but this time Mari answered my call and she took personal responsibility for getting done what should have been done by the previous customer rep. Reference number 2204090.
Every time I asked the questions, I got great answers. They are so paitient to try to understand me and help me a lot. And today,Julia helped me a lot. 2203754 2203755
Great customer service
I had a billing issue and I spoke with Hazzel. She was friendly and resolved the issue in a few minutes. She was very efficient and I was pleased with the experience and would recommend covau to others.
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