CovaU

I commend John James roldan de mesa for excellent customer service. He answered my question promptly and clearly! I am pleased with outcome. Keep up good work! Congratulations covau for best e l electricity provider.

electricity and gas / 电和气
the set up process went well/ 开通很顺利
The power is reliable and no dropouts/ 供应可靠， 没有出现中断的情况

I have a great experience with Covau when I switching from my old energy retailer. The customer service representative Phabien Liao is very helpful and patience. He had helped me a lot and successfully handled my case. Great satisfaction with Covau and Phabien Liao.

我从别的电/气供应商转到了Covau，整体来说，他们的服务很好，效率比较高。特别是中文客服天光Phabien Liao，很有耐心的解释产品，并成功帮助我解决了我账户之前遇到的问题。谢谢Phabien Liao

Excellent service. I commend the Maria Cruz customer service representative.
She has provided an excellent service and very warm to customers. Very patient and helpful. Providing safety net to customers

Electricity and Gas
The set up process was a deight
Very kind and professional
The power is very reliable no drop outs at all
Very satisfied with communication and phone manner, very good listening

I have been working with Covau for many years with my multiple electricity accounts for the business. Tony and Rosemarie are always helpful and know what they do to satisfy their clients in assisting their needs.

Jose been very kind and helpful throughout the process for account closer. His been amazing! Very friendly customer service experience so far with Covau. Appreciate all your help. Thank you!

Thanks for helping me with my invoice today. Reference no-3510220. Today I have served by Jose. Most of the time I had poor customer service before this. Hope the customer service over the phone will improve.

I have been inundated with emails and phone calls from this company, even after I complained they said I would NOT be contacted again, but today another email!
I would never use this company for this reason alone, if they had just left it at a touchpoint I may have considered changing my provider, but not after this continual harassment - Shame on you CovaU!

I'm very happy with the assitance Carmona provided with me today regarding my request as I need to move out of my address. If I would get any chances I'll be definitely using Convau just because of Carmona! Best of the customers services I've ever find in any energy company!

Reference number 3501863. Alaine was very helpful in helping me to recover the cost of A/C faulty rectification due to smart meter upgrade. She has been very prompt in response to the follow up.

Reference Number 3484853 Appreciate the bilingual service and especially thanks to the interpreter Phabien Liao for his help, so that the whole process went smoothly. Great Experience! I was able to refer my friend to CovaU

This company does not respect your privacy for a tiny bit. I received a marketing call with an offer and they asked me to send two recent gas and energy bills which I did and because they could offer me a good discount for my gas bill, I signed up for gas. But when they tried to port the service across, my provider called me and gave me possibly the best rates and discount for both energy and gas so I decided to stay. Called COVAU and canceled the contract before the cooling-off period.
I received another call last Saturday and the lady was ins...

Reference 3484942
I spoke with Dan this morning seeking relief on my electricity and gas bills. He was very helpful and secured me a good discount .Dan was kind enough to ring me back personally and tell me it had been approved.At all times He was courteous and very helpful.
Having a discount makes life just a bit easier for seniors .
Kind regards

I was double charged for my gas bill and Jose is helping me throughout out the whole process impressively. Jose is taking a really good care of my concern. Very helpful and patient!! Thanks

This Agent explained very well why my invoice hasn't been send to my email address. With my age, a lot of people don't want to speak to me but Gerard is very patient and helpful! Thank you so much for helping me and re-sending the invoice. Ref: 3430838