CovaU

Had an issue getting power connected but was helped by Maureen on the support team to get everything running smoothly. Her customer support was friendly and she was very patient!

Mia was very helpful in helping with my electricity payment plan situation. Very helpful in finding out other options of my payments. She reassured me by giving me her email that i could email to her if i needed to change my payment plan dates.

Mark was very helpful and answered my questions quickly and clearly. Very happy with the support I received.

Well done Ryan thanks for assisting me with my Gas & Electricity today. Shout out to Mark for following through. Easy and highly recommend.

We were very happy with our conversation with Maureen. She added my husband's pensioner card to our Gas account so that we could obtain a concessional discount. She set up direct debit payments. She extended our payment date for our first payment for a few extra days so the due payment could be direct debited. No wait time to be connected to Maureen. I did need to wait about 3 minutes to find out how much concession discount we received on our first bill. Overall, Maureen is an expert in these matters with a friendly manner and professional attitude.

Teo and Mark were friendly, easy to understand, knowledgeable, quick to respond to questions, prompt to activate an account and professional. A happy experience to talk to 'real' people! Excellent work, guys - your company should be proud of you

Setting up my electricity and gas with Maureen and Jose was very easy, i found them to be very friendly and helpful.

Maureen and Teodulfo made my transition from AGL to CovaU seamless.
Great customer service, excellent rates!

I signed up because of the cheap gas prices and was impressed with how easy the process was. There was a hiccup with the transfer from my previous provider and Jhon provided an exceptional personal service to get this sorted, checking in and giving me regular updates via email. Early days, but so far, I'm very impressed.

Ana was very friendly and quickly understood what I needed & promptly & satisfactory resolved the issue.

Bhrigette was very helpful, friendly & patient. A thoroughly pleasant customer experience over the phone.

I was phoned and offered to come back across after I left them for a cheaper rate company. I was promised a percentage discount off both my accounts and found when I received my first bills it was only given to one of my accounts. After many calls and speaking to 3 different customer service I was told by the 3rd person my issues would be sent to their Sales team and they would email me or call me. this was 2 weeks ago and have received no contact. Offering discounts to entice consumers to come back to them and not giving these is very unprofessional. Be wary of offers they may say they will give you. They will not keep their promises

Ana was clear concise and friendly she dealt with my problem quickly then gave me extra advice on navigating the system which was very helpful

This company is definitely the worst Energy Supplier in Australia, Please don’t get fooled with the customer service >> It is only for the first time to hook customer, after that, they will slay you with every bills!!
1. They never do the meter reading, send bills on assumption according to last year Usage.
2. Called them and emailed them numerous times to send me invoice with the correct meter reading, but they never do So !
3. Alternatively, I have emailed them the actual meter photo with date and time , for them to adjust bill according to t

Spoke to a customer service rep named sky from Covau. He was able to complete my request even at night 10.30 pm. He was pretty quick and helped me straight away. I would definitely recommend Covau for their service.