Staff very knowledgeable and friendly . Timely with responding to enquiries. I would highly recommend Covau to other potential customers. Rates are great and discounts on products a bonus. System easy to use

Excellent and responsive customer service on both call and online support. I had a query and request which was dealt with professionalism and solution was provided in a timely manner.

Refund problem , have credit at the account, request for refund , the customer service people spend a long time period with different departments to communicate with my issues, finally help me to rep fund my money! I am so appreciate that his help !

Been with them for 2 years and we are so glad that we found them. They were always helpful with my concern and supportive during the overall process. We never faced dropouts not even a single day in last 2 years.
Their customer service on the other hand is the best. Maria Cruz today guided me throughout my accounts really well.
Keep on with your amazing service. You guys are undoubtedly the best!!!

great service easy to communicate when making calls & with problem solving very understanding .They have cheaper rates than my last Provider very happy with CovaU highly recommend them well done team CovaU.

Reference: 3216450
We use electricity service, not complaint at all!
I relocated my service it was easy and my account manager call to set everything.
Trusted service.
Never experienced dropouts.
I recommend to my friends.

Australian Owned,Reasonable rates and Great customer service. Rewards on top pretty handy :)The staff in Billing are superb. Great people skills ... Well done
I am more than happy with CovaU and Jasper.I have Gas and electricity which is very reliable
Many thanks

The service from Christine was very good. She was able to answer our enquiry very quick and set up our direct payment easily my reference number is 3193815 She was very helpful

I was assisted by Richelle due to the invoice dispute. She was nice and patient to tell me the problem was from technical issue and it had been solved. Really appreciate what she had done for me.The reference number is 3180504.

The staff in Billing are superb. Great people skills ... Well done
I am more than happy with Cova and Christine Padero

I have Gas and electricity which is very reliable
Many thanks

Perfect customer service from Maria Cruz, I was happy with the way she handled my request and I received a better service. She spent some time to help me to solve the issue and not to have to deal with the same issue any more. I wasn't aware of the Smart Meter which this company offer without the help of Maria. I appreciate this type of customer service and recommend Cova U to anyone who looking for best electricity service.

Rolley is very helpful and communicate very well, solved the issue quickly and helped me to get a good deal, very appreciated, thank you so much, will recommend to others.
Thanks agian.

Christine helped me with getting a new Smart Meter installed.
It is free at the moment, so hurry up and apply.
Also their discount are very competitive.
Good service from Christine. Thank you.

Great service from Mich S in assisting with helpful service and billing options for electricity and gas services. In the past I found the billing cycle invoicing with CovaU quite confusing, however they seem to have listened to feedback and made improvements.

Call Ref No: 3180812
CovaU Electricity
[email address removed]

Dan has updated my concession details to provide my correct reductions, after installation of a smart meter. Also reviewing Solar Panel Boost System for the water heater..

Great customer service from Michelle Francisco. Very professional and helpful. Recommend it to all my friends. She was very patient, professional, and very helpful in resolving my query in the shortest possible time.

It was a pleasure dealing with Michelle Francisco from your support team, absolutely 5 star customer service: responsive, patient, understanding and most importantly: resolved the problem for customer. Highly recommended!

Nice guy very helpful asked for a call back and recieved one at the time I requested.
Overall very happy with the service provided by the phone staff at cova U

Cova U's customer support have been very helpful with my enquiries. Christine have answer my original questions and on top of that looked over my account to see if everything is in order.