Wonderful customer service
I received help from Ms Marisa Uson by phone and email re my electricity account. I’ve had contact with her before and she’s always efficient and very pleasant, people like this are in the highest demand in this fast paced world where older people like me just can’t keep up with all the technical changes quick enough. Thirty years ago I ran a successful business and I would certainly employ such an astute and helpful person.
Excellent service when dealing with covau. Coleen assisted me for the meter upgrade service and it was smooth and efficient. Email response was fast and my questions and requests were dealt with quickly.
Helpful customer service
I would like to thank Rosemarie (Ref no. 1988198) who provided us spotless service to renew the contract and explained to us about the discounts of the new plan in gas and electricity. Thanks COVAU!
Service was excellent and helpful on what I needed to do with my account for payment and thank you Bernadeth for a great service. Thank you! I recommend COVAU for everyone
Service was excellent and helpful on what I needed to do with my account for payment and thank you Ian for a great service.I would recommend CovaU to Family and Friends.
Great customer service
Customer service team was helpful and professional since I set up accounts with CovaU. I was accidentally double payment on my bill and Christelle was helpful and give me a clear solution. I would recommend to my friend. Perfect!!!
Good Customer Service
Very good and friendly customer service. Our questions have been answered very well and very clear. It is very thoughtful. The attitude is very nice, very friendly and very professional.
Thank you for your great help.
Good customer service!
Their customer service is great as always!Marisa was very helpful and patient, helping me in such a pleasant way. Every experience with CovaU Customer Service has always been excellent. I would recommend this company to my friends.
all clear and efficient!
I just check if my direct debit had been set up. Your service team give me a clear and efficient information. Live chat is a effect way to solve the problem. I quite like it and the service person is wonderful!
Ron this is good
I have installed gas and electricity .The lower rate the better .The set_up process was good and the timeframe depends the rate discount.My power is useful. I have not experienced dropouts.
Great Customer Service
Assisted by Coleen today trough phone call and managed to resolve our inquiries without any problems at all. Thank you Coleen and great work CovaU. Will definitely stay with this company.
Flexibility with bill payments and empathy for difficulties is what keeps me with COVAU
I have been able to converse with Coleen who has been helpful in supporting with bill payments being extended making life so much easier at times of hardship. This is what keeps me at COVAU as the human empathy aspect of it in service is missing in a lot of other companies.
An email to Coleen and I receive confirmation and support.
Very Satisfied -Christelle
Very satisfied with the customer service. We were assisted by Christelle via phone and through chat and was able to resolve our inquiries immediately.Would recommend to my friends.great service. No dropouts.
Excellent Customer Service
Great service! Would recommend!
No Drop outs.
Their customer service is great as always!
Marisa was polite and extremely helpful, making the entire process quick, easy and sped things along easily.
Marisa Uson 1950602
Marisa was extremely helpful, examining my consumption in order to realise the best deal for me, then implement them for electricity and gas. Marisa is competent, patient and a valuable asset to covau.
Excellent Customer Service
I am happy with the assistance provided by Coleen in resolving the matter of account transfer and termination. Prompt responses were given by her together with practical solutions; I felt relieved leaving any issues to her handling.
Mari is very helpful and has very good communication skill
Mari is very polite and helpful. She has resolved my problem straight away and even offer futher assistance and adsvice.
I am very happy with her good service.
MARISA HELPED ME
ELECTRICITY AND GAS ,
SET UP PROCESS WAS SMOOTH AND WAS NOT THAT LONG TIME TO WAIT
POWER BEEN SO GOOD SO FAR NO DROPOUTS.
it is good discount and good service!
I have been with covau about 1 year. It Has Good discount and good service. I like it. The staff is friendly and helpful. If have some problems they will call you. It is very good!
I overpaid my final gas bill
Marisa was most helpful in organising the refund this morning
She was a breath of fresh air and I was impressed with her speedy response to my phone call
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