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CovaU
Marian L.Sydney, NSW
Great service. Knowledgeable staff
Staff very knowledgeable and friendly . Timely with responding to enquiries. I would highly recommend Covau to other potential customers. Rates are great and discounts on products a bonus. System easy to use
1 comment
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Taimoor Ali D.Sydney, NSW
Excellent. Responsive. Problem Solving Customer Service.
Excellent and responsive customer service on both call and online support. I had a query and request which was dealt with professionalism and solution was provided in a timely manner.
1 comment
Ammar A.CovaU
Hi Taimoor Ali, We are glad to hear that you are enjoying the product and services we are providing. Rest assured we'll continue to perform excellent service and give you no worries regarding the services. Thank you for the feedback, Stay safe!
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louis i.Greater Melbourne (Metropolitan), VIC
It good to what I request !!
Refund problem , have credit at the account, request for refund , the customer service people spend a long time period with different departments to communicate with my issues, finally help me to rep fund my money! I am so appreciate that his help !
1 comment
Ammar A.CovaU
Hi Louis, Thank you for sharing your experience. We also want to apologize for the delay that you might've encountered. Moving forward, we'll make sure to be as timely as possible to comply on the ref... Read more
und process as it usually takes 7-10 business days to be completed.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
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Never going for any other provider than Covau
Been with them for 2 years and we are so glad that we found them. They were always helpful with my concern and supportive during the overall process. We never faced dropouts not even a single day in last 2 years.
Their customer service on the other hand is the best. Maria Cruz today guided me throughout my accounts really well.
Keep on with your amazing service. You guys are undoubtedly the best!!!
1 comment
Ericka A.CovaU
Hi Rakesh! That's wonderful! Thank you for sharing your experience. We're very happy that your concern has been resolved efficiently. We hope to continually provide you the satisfaction on your energy needs . Have a great day!
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OLD MCLEODS BAKERYFar West, NSW
Excellent Customer Service
great service easy to communicate when making calls & with problem solving very understanding .They have cheaper rates than my last Provider very happy with CovaU highly recommend them well done team CovaU.
1 comment
Ericka A.CovaU
Thanks for dropping us a positive review! Definitely good to hear that you're happy with our service. Our team works our best in ensuring that we help customers efficiently. Thank you and have a wonderful day!
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DaniellaSydney, NSW
Excellent customer service
Reference: 3216450
We use electricity service, not complaint at all!
I relocated my service it was easy and my account manager call to set everything.
Trusted service.
Never experienced dropouts.
I recommend to my friends.
1 comment
Ericka A.CovaU
Hi Daniella, thank you for sharing your feedback. Our team works our best in ensuring that we help customers efficiently. Thank you and have a wonderful day!
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phoenixdMetropolitan Adelaide, SA
- 123 reviews
- 34 likes
Good rates but solar credits can tie you down
I have been researching electricity deals as my 12-month benefit period with a major is coming to an end, and I am not happy with the prospect of being slugged with a "loyalty bonus" that could equate to a 50% higher bill calculated on the past year's bill stats.
Using the government energy comparison site, I narrowed prospective companies down to 3 and checked ProductReview (of course!) then went on to the company websites to have another look. At CovaU, a chat window popped up so I asked for the info I was searching for: Can I cash out sola...Read more
r credits? Before they answered, they wanted to know my full name and email. Nope. They then tried their damndest to get specific info - my full address (nope, State and Postcode is enough), my electricity meter number (!!!?!). After some time "to check", they came back and confirmed solar credits can "refunded". Meanwhile, my googling found this specific para (see pic) in their customer agreement which basically says solar credits CANNOT be cashed out, only offset against your CovaU electricity bills - a nice way to tie you down if you generate lots of excess solar.3 comments
Ericka A.CovaU
Hi Phoenixd, we appreciate your time in sending this across and we apologize for any inconvenience it has caused you. May we clarify, where did you get this photo regarding solar? In this way, we can ... Read more
also coordinate this to our team for further checking. You may also send us a private message or provide your mobile number, in this way we can endorse your query to our senior escalation officer for further assistance and for callback.Hi Ericka, Suggest you read the Solar Contract Terms and Conditions section in your customer agreement effective from Jan 2020. Cheers.
Ericka A.CovaU
Hi Phoenixd, we appreciate your time in sending this across. We've escalated this to our support team for further investigation especially the content in our Market Retail Agreement. If you can send u... Read more
s a private message or chat with your personal email or mobile number, we'll get back to you asap. We also appreciate your understanding on this matter.Similar opinion? Write a review on ProductReview.com.au!
Dell J.South East Queensland, QLD
- 2 reviews
It’s been great with Covau
Australian Owned,Reasonable rates and Great customer service. Rewards on top pretty handy :)The staff in Billing are superb. Great people skills ... Well done
I am more than happy with CovaU and Jasper.I have Gas and electricity which is very reliable
Many thanks
1 comment
Ericka A.CovaU
Hi Dell J. thank you very much for the great feedback on our customer service team. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years! Cheers!
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reference 3193815South-Eastern Region, NSW
The service was very good and painless.
The service from Christine was very good. She was able to answer our enquiry very quick and set up our direct payment easily my reference number is 3193815 She was very helpful
1 comment
Ericka A.CovaU
Thanks for dropping us a positive review. Definitely good to hear that you're happy with our service. Our team works our best in ensuring that we help customers efficiently. Thank you and have a wonderful day!
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Invoice dispute solved by Rishelle
I was assisted by Richelle due to the invoice dispute. She was nice and patient to tell me the problem was from technical issue and it had been solved. Really appreciate what she had done for me.The reference number is 3180504.
1 comment
Ericka A.CovaU
Hi Sophia! thank you for sharing your feedback. Our team works our best in ensuring that we help customers efficiently. Thank you and have a wonderful day!
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NevSouth East Queensland, QLD
Great Service
The staff in Billing are superb. Great people skills ... Well done
I am more than happy with Cova and Christine Padero
I have Gas and electricity which is very reliable
Many thanks
1 comment
Ericka A.CovaU
Hi Nev, thank you very much for the great feedback on our customer service team. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years! Cheers!
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Bay Mini Mart Flinders Sydney, NSW
Great Customer Service
Perfect customer service from Maria Cruz, I was happy with the way she handled my request and I received a better service. She spent some time to help me to solve the issue and not to have to deal with the same issue any more. I wasn't aware of the Smart Meter which this company offer without the help of Maria. I appreciate this type of customer service and recommend Cova U to anyone who looking for best electricity service.
1 comment
Ericka A.CovaU
Hi Bay Mini Mart Flinders! Thank you for your review. We are delighted to hear that you were assisted well with one of our amazing staff. We hope to continually satisfy you with our services. Have a great day and stay safe!
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Akshita patelCentral Highlands and Goldfields, VIC
perfect
Rolley is very helpful and communicate very well, solved the issue quickly and helped me to get a good deal, very appreciated, thank you so much, will recommend to others.
Thanks agian.
1 comment
Ericka A.CovaU
Hi Akshita. That's wonderful! Thank you for sharing your experience. We're very happy that your concern has been resolved efficiently. We hope to continually provide you the satisfaction on your energy needs . Have a great day!
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The reviewer stated that an incentive was offered for this review
TonySydney
- 10 reviews
- 13 likes
Good customer service
Christine helped me with getting a new Smart Meter installed.
It is free at the moment, so hurry up and apply.
Also their discount are very competitive.
Good service from Christine. Thank you.
1 comment
Ammar A.CovaU
Thank you for your positive review, Tony. We are glad to hear that your recent query were attended accordingly. We hope to continually satisfy you with our services. You have a good day and stay safe.
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KateSydney, NSW
Great customer service
Great service from Mich S in assisting with helpful service and billing options for electricity and gas services. In the past I found the billing cycle invoicing with CovaU quite confusing, however they seem to have listened to feedback and made improvements.
1 comment
Ericka A.CovaU
Hi Kate, thank you very much for the great feedback on our customer service team. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years! Cheers!
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MarkMid North Coast, NSW
Update Concession Details
Call Ref No: 3180812
CovaU Electricity
[email address removed]
Dan has updated my concession details to provide my correct reductions, after installation of a smart meter. Also reviewing Solar Panel Boost System for the water heater..
1 comment
Ericka A.CovaU
Hi Mark! Thank you for your review. We are delighted to hear that you were assisted well with one of our amazing staff. We hope to continually satisfy you with our services. Have a great day and stay safe!
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Excellent customer service
Great customer service from Michelle Francisco. Very professional and helpful. Recommend it to all my friends. She was very patient, professional, and very helpful in resolving my query in the shortest possible time.
1 comment
Ericka A.CovaU
Hi Jag, thank you very much for the great feedback on our customer service team. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years! Cheers!
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Fei L.Greater Melbourne (Metropolitan), VIC
5 star customer service
It was a pleasure dealing with Michelle Francisco from your support team, absolutely 5 star customer service: responsive, patient, understanding and most importantly: resolved the problem for customer. Highly recommended!
1 comment
Ericka A.CovaU
Thanks for dropping us a positive review, Fei. Definitely good to hear that you're happy with our service. Our team works our best in ensuring that we help customers efficiently. Thank you and have a wonderful day!
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AndyGreater Melbourne (Metropolitan), VIC
Good service ref: 3174119
Nice guy very helpful asked for a call back and recieved one at the time I requested.
Overall very happy with the service provided by the phone staff at cova U
1 comment
Ericka A.CovaU
Hi Andy, thank you for sharing your feedback. Our team works our best in ensuring that we help customers efficiently. Thank you and have a wonderful day!
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3173531
Cova U's customer support have been very helpful with my enquiries. Christine have answer my original questions and on top of that looked over my account to see if everything is in order.
1 comment
Ericka A.CovaU
Hi Paul. That's wonderful! Thank you for sharing your experience. We're very happy that your concern has been resolved efficiently. We hope to continually provide you tshe satisfaction on your energy needs . Have a great day!
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Questions & Answers
Alexandra C.asked
I didn't receive the first couple of paper statements when I first signed up and since my concession card was updated have not received my state-based concession details on the paper bill....also am having trouble finding where my total bill is up to.
1 answer
Ericka A.CovaU
Hi Alexandra, good day! May we ask for you account number so we can review your account and have one of our representative contact you today?
Thanks!
chanaasked
hi, i am after your best gas and electricity combo rate for a flat in East St kilda 3183. have no previous bills
3 answers
Ericka A.CovaU
Hi Chana, thank you for expressing interest on our product. We would love to provide necessary details regarding your enquiry, May we ask for you best contact number and email address for us to send you a quotation?
Hope to hear from you soon.
0412361999
Ericka A.CovaU
Thanks, Chana! Kindly keep your line open. We'll have our energy consultants contact you.
Lucyasked
Do they offer the option of quarterly billing?
Not everyone prefers monthly billing.
2 answers
Customer C.CovaU
Hi Lucy. Thank you for your message. CovaU Energy can provide an option for monthly and quarterly billing depending on the type of meter your property is currently in. May we know if this is for your residential or business? And if you're on a Smart Meter? If you are on a Smart Meter, you will be billed every month. I suggest you contact our customer service team at 1300 689 866 to check your supply address or your existing account to see if we can arrange your account on a quarterly billing. Have a good day Lucy.
Thank you for your quick response.
I am wishing to switch providers for my residential property, no smart meter.
I will definitely be calling to talk more about your plans.
Thank you again.
Lucy.
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Ammar A.CovaU
Hi, thank you for sharing your feedback. Our team works our best in ensuring that we help customers efficiently. Thank you and have a wonderful day!