CovaU

I did not actually get any power installed but I did need help with some questions. Joey attended to my questions patiently and gave me precise answers. He was very kind and patient in answering some of my demanding answers. The questions are now answered and I am satisfied

Very nice staff Renz and Juanito helped to open my account, transferring from my previous expensive operator to Covau! Anyone would like to have excellent customer service please go for CovaU!!

Since joining CovaU we've problem with gas bill for not actual reading but I've spoken with Maria to fix it now up to date and problem solved , thank you Maria .

Gays and electric power both connected with them .
Very fast, just let them know your moving date. They will taking care all the things.
My friend introduced to me. They said their services everything was great.

The problem with concession discount to be applied to my electrity account was that my correct street address Cabbage Tree Road is on my concession card, but the entrance drive to my unit in the retirement village is accessed from a side street, Annam Rd, and that address is used by the electricy company for their staff to locate the unit and meter box. This has caused MUCH confusion!!! Alaine Maglaya was extremely helpful in trying to get this problem understood by your accounts dept. Thankyou Ali !!

Tina was amazing & extremely helpful with addressing my issue. Very valuable employee. Tine was clear with information provided & wne tover & beyond her call of duty to ensure I was accommodated. Excellent service thank you

Renz Hernandez by on 25 Feb 2020
I recieved Great help, very efficient. Relieved a lot of stress and worry. I Will speak to him again if i need help with anything.

Tina is a great representative. She solve my problem in just second. Very satisfy with the service.
She is polite, kind and very helpful. Thank you very much for you help.

I recieved Great help from team member Adrian, prompt and efficient. Relieved a lot of stress and worry. I Will speak to him again if i need help with anything.

I was served by RENZ and my reference number “2484508”.
I asked to pay all my bills by direct debit.
He was brilliant and responded to all my queries in a timely manner. He is very polite and kind.

I installed electricity and gas.
I wanted to ask about my bill.
I spoke to Renz he was extremely helpful and professional with my query.
I am very happy with the service he gave me
I appreciate his help .

Reference number is 2483522

Im very happy with the service that i recieved again today....Mari is easy to talk with..she is friendly and professional..she helped me a lot from the start..thank you so much!would recommend this company to our family and friends...
Reference number:2474455

I had some remaining questions after being on the phone to a manager. using the online chat, MARIA was very helpful and understanding. I think I got all my questions answered, and I know that I can call back in whenever needed.

I did not install any I just called for electricity bill, he explain it clearly. And helped me to understand why is the problem is happening every day thanks to him.

Renz was great in customer service and helped me in providing the service promptly and efficiently. First time caller to Covau and my issues were sorted in one phone call. Keep up the good work!

Richelle was amazing thankyou !!!
Very professional and efficient. I was very impressed with the service. Would def recommend to anyone. She was helpful and very efficient in delivering the service

Excellent experience each time when contact customer service at CovaU. When talking with CS team, person on the other side sounds warm and nice. Been with this company for couple of years, very happy with the service and offer that provided. Lyndon is a down-to-earth person. Nice to chat with. Thank you for your follow-up.

Maria the customer representative was very efficient and thorough. Business in Sydney CBD is going through an extremely hard time due to the travel ban and we needed a second extension for the payment. She fulfilled our request straight away. Good service.

Maria help us sort out an account problem quickly and very efficiently. She was very patient and courteous. I am very happy with CovaU for our electricity and gas and the discount is a real bonus when the budget is tight!

She is absolutely fantastic, i had a very good experience with covau.& Richele. I have my gas and power connection with Covau Energy

Thank you
help me quickly resolve my problem and work out a solution