1st Energy

Setup was easy and straightforward. Great value for electricity. Setup on a short timeframe. No dropouts so far but that would be more to the network provider not 1st Energy. Show details

Sign up was very easy but my account hasn't been activated yet because of cooling off period. Will report in a couple of months after I receive a couple of bills. Show details

I signed up with 1st Energy after it was near the top of the list on the Vic Energy Compare website, for my needs, and after I saw the reviews on this website. The process was simple, and very efficient. I always check Product Reviews before I make a decision. Some electricity retailers have awful reviews, and I steer clear of them. Show details ·  1

When setting up a new router, the checks and proofs required are extensive for security purposes. They took their time, patiently working through all that needed to be done to get it set up right the first time, which they did. Show details

The assistant that took my phone call knew his job well Show details

1st energy electricity supply a the best electricity which is used before and switch back again to 1st energy Show details ·  2

Referred to 1st Energy by The Compare Club. It's early days yet, but we will potentially save about 40% on what we are paying currently with Energy Australia. 1st Energy only has 2 charging periods - Peak and Off Peak. Peak is from 3pm to 9pm. The rest is off peak. Show details

After trying to set up my account I invertally made 2 accounts which confused the system. Once I rang for help the lovely man was fantastic, and helped me to fix the problem. Well done, and thank you Show details

Rates & plans look very good. Was a little difficult to get the fixed price offer up but took up the time of use plan. The customer service officer was very helpful when I contacted ist energy to see where my transfer was up to. Show details

The NBN service itself was actually very good — the speeds were great and I had no real issues with the internet. Unfortunately, the experience of cancelling the service has completely changed my opinion of 1st Energy. Apparently, the fine print requires 5 business days’ notice to cancel. I understand that terms and conditions are there for a… Read more

reason, but despite cancelling my service, I was still direct debited for another month.

What made it worse was trying to get the money back. After waiting more than a week, I contacted them and was told that I needed to call and provide my bank account and BSB details before they could process the refund. I did that, and I’m now 12 days later and still waiting for my money.

So while the NBN speeds were great, the cancellation and refund process has been extremely frustrating. Having to chase up money that shouldn’t have been taken in the first place, then provide bank details to get it returned, only to still be waiting nearly two weeks later, is not good customer service.

I received my gas bill from first energy and almost had a heart attack as for two months it was $418.30. I could not believe why it was so expensive. As my previous gas bill for two months was $161 .87. I know it is winter and it has been cold, but you can tell me that it could increase that much. I was very annoyed as I had rang first energy a… Read more

month ago to make sure I was on the best gas plan and they told me I was. They also couldn’t tell me why my bill was so expensive. I said to them this could not be an accurate reading and they told me it was so I told them I would no longer have my GAS with them. So I have gone elsewhere and hopefully my gas bill will be a lot better. I am very disappointed as first energy before were quite reasonable and helpful but definitely not this time. They have lost a loyal Customer I would not recommend first energy for your gas keep away.

False claims saying that when I switched it would be cheaper. In fact it was more than 10%expensive than previous provider. Also no information on usages. Only a total. I personally don't recommend anyone to use them They are definitely not cheaper than there moto. Show details

Incredibly easy to deal with. 1st Energy did all of the work. They provided us with plans, which were easy to read and we chose the electricity plan that best suited us. They did the rest for us! Great prices and no fuss. Show details

I havd been with First Energy for several months. After I had received an unsolicited call from a comparison company and they had offered me a deal that was better than 1st Energy, I was contacted by 1st Energy the following day who offered to better the deal and give me a generous credit to my account to stay with them. They weren't aggressive or pushy, but very polite and the listened to what I had say. Thanks 1st Energy for looking after us. Show details

I was very happy with the gentleman that helped me change my power account to 1st energy with the excellent discount and looking after me as an age pensioner. Thank you for all your help and your understanding Show details

The operator that I dealt with was professional in his attitude and knowledge of the product that I asked him to review,to that extent,it was my pleasure to give him the go ahead with the changes he suggested. Show details ·  1

Katie was friendly to speak to she axplained everything I asked about the product so I could understand I now need to wait till I have been on my new plan to see how it gos and see if I made the right discission Opal-Time of use Show details ·  1

So fast and easy to connect. No issues power connected which is want you want. Everyone is time poor and connecting electricity is like a mine field but this was quick and easy! Show details ·  1

Consider we have installed solar, our bills are ridiculous! I rang up to fix a bill and asked why I hadn't been getting direct debited like normal. The lady on the other end barely spoke English. Now, I'm not racist but seriously! Please employ people that speak clearly. I don't know what I'm agreeing to. Show details

wanted to switch gas and electricity from an expensive provider. 1st Energy offered the best plans to suit my need. Solar buy-back was especially attractive - 50c/KWh vs 3c/KWh Sign-up was seamless and very easy. Thanks. Show details

My sign up experience was good, the only thing about it that was difficult was that it was a bit hard to understand the representatives because they spoke very quickly. Even so they were very knowledgeable about the product. Show details ·  1

As tenants we shared our house with other tenants but only one meter with the result of a three month wait to get a new meter installed. The situation was complicated to say the least. I honestly cannot thank First Energy for their patience as I explained the disconnection and reconnection saga after being in the same house for nearly 2 1/2… Read more ·  1

years. I felt so relieved after the umpteenth call to First Energy that as from today our power is no longer shared with another tenant. Their staff and service were the best - always polite and patient as they listened to me and then explained how the process was going. It’s my third attempt at staying with First Energy and I’m glad the mess has been sorted and I didn’t move away.

I was making a connection query and found the website difficult to navigate . I then decided to contact by phone and was advised l would be contacted the following day as the team l need to talk to were not available. When the phone call had not happened by 1pm l rang once again. The first time l had to cut the call after 8 mins on hold due to… Read more ·  1

my time availability. The second time time l rang back on hold for 38 minutes the call itself timed out. I then called back thinking at this stage l would cancel the switch to this energy provided and was finally put through to Donovan thanks goodness. We had previous contact when l was switching plans. Once again he was extremely helpful saving the day. he is the only reason l am giving a 5 star review, Had it not been for him and his ability to immediately resolve my issue l would have given the rating as a 1.