1st Energy

Sign-up was easy, quick and straight-forward, but there seemed to be a lot of terms-and-conditions documents that nobody (including me) reads. Hope I don't come to regret that. Show details

Ash was great explained everything clearly & went over things I wasn’t sure about. Had been with previous provider for many years & was happy there but thanks to Ash I changed providers for elec & gas! Thanks Ash Show details ·  1

This conversation only helped me change from my existing retailer to 1ST Energy. So, I really cannot help in any way to give an accurate or useful information for another customer. You see, this was an initial call from the 1sr Energy retailer to grab another customer. The 5* rating said it all. Show details

Have just joined but found the process to be very easy. The rates seem competitive compared to the massive increase with my previous supplier. Only reason it isn’t a 5 is that the feed in tariff is still quite low although higher than many others. Show details ·  1

First time I phoned Customer Service officer was very polite and very helpful explained about the products. I have updated my solar system and I am very happy to changed from Aurora energy to 1st energy thank you Show details ·  1

Well we've just signed up with 1st energy and the service so far has,been excellent. Will be very interesting to see how our billing compares to our previous provider. So far... :) smiles and happy with the service. Cheers Show details

Pretty solid experience with FirstEnergy overall. The service has been reliable, billing is easy to manage online, and customer support has been helpful when needed. Outages don’t happen often, and when they do, they usually get resolved pretty quickly. Show details

EXTRAORDINARY SERVICE 10/10 - My call to 1st Energy was answered very promptly and politely by a real and highly knowledgeable customer service Employee. That Employee was extremely helpful in assisting me to set up two new residential electricity accounts. The whole experience was seamless, from helping me to select the optimal service plan for… Read more

each residential address, setting up my two new accounts and setting up direct debits for each. Next step - I plan to transfer my business electricity account to 1st Energy as I have determined that 1st Energy provides an exceptional and superior professional service. The service rates are very competitive, and I was not required to sign up for a fixed plan to secure those rates. I highly recommend 1st Energy if you are considering a new energy plan.

One decision to change providers, I receive conformation promptly. I also had a couple of questions that were submitted and again a prompt response. Very happy with the service provided. Show details ·  1

Signing onto the new plan was as easy as with any other company. However, what has been most frustrating is the slowness of the actual transfer. In the past, the actual transfer time has never been more than about 3 days. When, after 6 days, my account hadn’t been activated, I rang to ask why. I was told that, 1st Energy needed to do background… Read more

checks, notify my current retailer, etc. and that my account would not be activated until June 12. That is, 15 days after my registration. These checks are nothing new, and I’ve had them done with previous retailers. Very disappointing, and I hope you can streamline this process.

signed up online and told no transfer date. called 2 business days later and told they couldn't tell me and would need to call me back. never got a call back. called again and still couldn't be told a date and someone would give me a call back. at this point i'm done waiting. i've changed providers Show details

The bills just kept climbing, even though my usage hasn’t changed. I don’t use a microwave, I don’t iron clothes, and I work in the office three days a week — yet my bills increased every single month. Whenever I called to ask for an explanation, the only response I received was an offer to set up instalments “if I’m struggling,” rather than… Read more

actually explaining the charges.

Their rates rose rapidly, and the final straw was when I moved out of my apartment just before halfway through the month. They had already told me the amount I would be charged for the full month — meaning they knew exactly what the bill would be — and still billed me for the entire period. My final bill ended up the same as a full monthly bill, even though I wasn’t living there.

I will never use this provider again.

I have just changed over to 1st energy and am anxiously waiting for a smaller electric bill. Richar was very informative and answered all my questions. I dont have solar, because I dont think I'll be around long enough to reap the benefits. Show details

The lady I spoke to (Ann if I recall )was very friendly and informative was not pushy or aggressive explained everything simply,rates ,terms etc all I needed to know well done thank you Show details ·  1

Great customer service made me feel better informed about the product. Setup was all taken care of by 1st Energy. Recommend them as your first port of call for domestic power to your home. Show details

Ash explained different types of plans available. I new we needed more off peak type of plan. I signed up for 1st energy as they have a great competitive plan to suit our needs. Thank you Ash for your great help. Show details

Ash was very helpful and informative It's a shame it took moving to another provider to get told a better plan, if i had been offered a better plan would never have considered moving, but well-done Ash for convincing me to stay. Show details ·  1

It was so easy to transition across from my old retailer to 1st energy. All my questions were answered and when I spoke to another member of there team and asked the questions again I was pleased to get the same type of answer really put my mind at ease Show details ·  1

Switched electricity provider to 1st Energy. Better rates (22% guaranteed discount) were clearly explained and detailed comparisons were provided. Easy step-by-step process. Takes a while, but efficient process. Flexible payment plans available. Show details ·  1

The process was easy as giving the team my address.they were in contact with me to let me know how everything was going and how long it would take the whole process was a dream would recommend to anybody Show details

Wonderful assistance by the person I spoke with, she was very patient and helpful to my needs , made the experience of changing to 1st Energy simple and easy to understand Show details ·  1

I was thinking of looking online to find a better deal when I got a phone call from Ash a very kind representative for 1st energy Ash found me the best deal and definitely a cheap plan I’m really happy thanks Team Show details ·  1