1st Energy

1st Energy

 Verified1stenergy.com.au
3.8

515 reviews · Statistics

PositivevsNegative
71% · 366138 · 27%
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3.9 (314)
Customer Service
4.0 (342)
Rates and Fees
3.8 (271)
See the Best Energy Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

515 reviews
Paul Rajeswaran
Paul RajeswaranVICGreater Melbourne (Inner), VIC
  Verified

Customer Service - Donovan

I spoke to someone in 1st Energy about transferring the connection to 1st Energy. That lady gave me incorrect information. After a few days again I contacted 1st Energy and this time my call was answered by Donovan and he completed all transfer formalities without any hassle. Show details
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Peter J.
Peter J.
  Verified

Fantastic Customer Service and the best possible outcome

Fabulous customer service and very knowledgeable staff, Ash went above and beyond to find us the best deal and I was extremely impressed. Highly recommended, will
Definitely use again if needed in the future. Show details ·  1
Tan T.
Tan T.TASHobart, TAS
  Fair Incentive Verified

Customer service

I called customer service centre to transfer address of my electricity 1st energy. Customer service representative explained clearly and did the transfer in professional way. Show details
Danni
DanniNSWSydney, NSW
  Verified

Excellent service

Representative was very efficient and knowledgeable in regard to the service fee Show details ·  1
Jan Way
Jan Way
  Verified

Customer service

I couldnt set my account password & Ash explained it all very. clearly...I just had to be patient & wait for it to be verified! Show details ·  1
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peter
peterVICGreater Melbourne (Outer), VIC
  Verified

all good..painless

very happy ..,easy process...no disasters pending.no issues,no problems.
power is solid,power with solar.
previous owner referred me. Show details ·  1
tony
tonyVICGreater Melbourne (Outer), VIC
  Verified

Excellent to deal with

I have found their service to be excellent and their staff friendly, courteous and professional, I can't fault them. They are the best energy provider I've dealt with Show details ·  1
Sojos
Sojos
  Verified

Much cheaper

Muche cheaper than the previous supplier
Very happy with this option Show details ·  1
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Rates and Fees
Jone
Jone
  Fair Incentive Verified

Excellent

We have wonderful power install,and the power was so reliable it was excellent Show details ·  1
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Rana
Rana
  Verified

Excellent service

Ash was very helpful, knew his stuff was very understanding & not pushie. Well spoken easy to understand Show details ·  1
Anna Jones
Anna JonesVICCentral Highlands and Goldfields, VIC
  Verified

So easy to set up account

Such a pleasure to set up an account, nice and straight forward Show details
Uthayakumar Suppiah
Uthayakumar Suppiah
  Fair Incentive Verified

First Energy

Cheap and reasonable, good price, affordable, going to help me. Show details
1st Energy
1st Energy   DM   
More

Thanks for taking time to provide a review Uthayakumar. Much appreciated.

Kristie
KristieVICWestern District, VIC3 posts
  Verified

This company is Awesome

Shai that I talked to was just so lovely & helpful Show details ·  1
Terry B.
Terry B.TASLaunceston, TAS
  Verified

Excellent service and product

The lady was friendly straight to the point, listened and answered all my questions.
The product was better then what I currently have and the product is flexible so can change it as my needs change.
And was amazed that they handle all the change over so you don't have to do a thing. Show details ·  1
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E Stephens
E StephensVICCentral Highlands and Goldfields, VIC
  Verified

Switch

Was very easy for me to switch my electricity and gas to 1st energy and having a monthly invoice makes life less stressful. Show details ·  1

Questions & Answers

Gary Porter
Gary Porter

Could you send me the correct email address to book in truck appointment for an overhead to underground conversion. Regards Gary

1st Energy
1st Energy   DM   

Hi Gary, please email: ncpaperworks@1stenergy.com.au and the team will be able to assist. Many thanks Sarah

Prashant
Prashant

HI everyone , I am new to how electrical company works . I was a happy customer with first energy but moved to another vendor because of some miss understanding. However my problem is they generated a 4 days bill showing that- I have used 700 KWH current for a 1 bedroom house with 3 people and no AC OR oven . Electrical Stove and Water heater are major consumers. In all previous bills it was 200$ per month but now they are asking me to pay the bill about 300$ for 4 days as per the meter record. Just wondering how it is possible and what needs to be done ? Could someone please help me ( I am new on how electricity process works in Australia)

1st Energy
1st Energy   DM   
Prashant
Prashant  

Thank you for your response. I was just wondering is it possible for a such huge consumption in 4 days ? How to identify if there is a meter fault?

1st Energy
1st Energy   DM   

Do you know if you have a smart meter or a basic meter?

Brenda
Brenda

HI John here , we are about to switch energy providers can you tell us the reasons why we should select chose 1St Energy

1st Energy
1st Energy   DM   
Davidovich
Davidovich  
1st Energy
1st Energy   DM   

Thank you very much for posting Davidovich. It's always a joy to hear positive feedback. :-)

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Details

CategoryEnergy Providers
Services ProvidedElectricity
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