Great, reliable service
I have had electricity connected for 8 months with 1st Energy and have been very satisfied. I was previously with Aurora Energy. The sign-up process was very easy and connection went without a hitch. On the times I have had to call customer service I have found them to be very helpful and with only minimal time spent on hold.
I find the billing system effective and like the fact that there are many payment methods bills, however I do find the online customer portal can be a little slow at times. Maybe this can be improved in the future.
One less huge bill to worry about
Our power supply has been reliable and combined with Solarn, rebates and pension discounts our bills have been very manageable. As a household we try our best to limit waste of energy
Great local and honest Energy company
1st Energy supply my home Gas and electricity. They are very easy to deal with. Cheap prices, honest and local customer service. My experience with their operation (prices and customer service) has only ever been of the best standard.
Highly recommend 1st Energy
Haven't had a single issue since switching to 1st energy for both Gas & Electricity. Setup was very smooth & efficient. Customer service team very helpful. Completely reliable service. Love the pay on time discount. Highly recommend.
1st Energy works for me
Every time I check my pricing 1st Energy they are always price competitive giving me no reason to leave.
The 1st Energy discount reminders are really very helpful. Every month across on both email and SMS I get timely messages making it very easy to take advantage of the pay on time discounts every time.
These two reasons I really like this energy company, an odd thing to say I know.
Great service, Great people
In Victoria and they service both gas and electricity. Prices are very competitive with every other energy retailer available. Having Australian based call centers makes communicating very easy and any issues i have had, have been solved quickly and correctly. I haven't had to go back with the same issues multiple times which is a nice change of pace
great service , very helpful, save me lots $$$$
electricity . 5 mins yes power works just the same ! no point paying extra $$ for an essential service. much better service than the big operators . gas is also much cheaper than my prev company
Prefer to deal with a small company
We switched to 1st Energy from Aurora for our electricity. The switch over process went smoothly. Its good to have an alternative in Tasmania after not being to choose anything other than Aurora.
Something not right here!
I received an unsolicited voice message today on my mobile, that made little sense, as I had not signed up to 1st Energy, and had not, at any time, provided my contact details. Yet the msg said I should have received my contract and should check my folders including junk folder and that I had 10 days to cool off. I tried to return call to query it but could not connect as number just cut off. Being concerned someone had signed us up without our permission, I then looked up 1st Energy and rang the number in their web image to ask to speak t...o someone about why I’d received this strange message, but the young girl answering said she could not help without me providing all of my details. I refused politely and telephonist said she couldn’t help me because she is in “customer service“ and not Sales. Very strange as she would not transfer me without all of my details. I explained politely that I had no interest in moving to them and advised we did not request this, and have a great discount with our current provider and have no intention of moving our facilities across. She would not transfer me without all of my details. I explained that if I discovered my electricity and gas services were moved across to them without my request or consent, I would take the case to the Ombudsman, then I politely rang off. Is this common for 1st Energy. It feels like a scam. I will contact my provider and advise them what has happened and request they do not move us if a request comes from an outside party.
We've been using their services from past 2 years and there was no change in the amount of bill we pay as it was around $150 always. All of a sudden we received a bill of $470 which left me shell shocked. After talking to them on phone and asking why we received such an outrageous amount as bill they informed us that it's the result of EXTRA usage. we didn't even stay at home whole day during the month. This is completely unacceptable.
Con artists, deceitful and liars.
My mother was contacted by 1st energy today. I listened to the phone call via loudspeaker. They told her that she was an existing customer, and that they were representing Alinta energy. When she asked and clarified this, they confirmed they were from Alinta. They instructed that she did not have to sign any contract, or give any authorisation apart from over the phone quickly. They constantly bombarded her with phonecalls, 12 times, after she asked them not to call her again, but to call her son, who she authorised. They read back the number a...nd confirmed they had the correct phone number for my contact, and still proceeded to call her back and refuse to speak to me. When i called, they told me they were creating her account, and that they were sending through the authorisation forms. After i instructed them that there would be no sale, no transfer, and nothing at all, they were still trying to get her to read their forms and see if she was interested. I instructed them that i would be taking further action if they continued to call, and to get the message to all of their staff immediately that she is not to be contacted. She was immediately contacted at the conclusion of my phonecall. Reading all the reviews on the internet about this company says that they are pushy and rude, and i have experienced that first hand tonight. If this is any indication of what this company represents in Australia, do not give them your business. These people are trying to scam us, and twist words, and are dishonest. They should not be a legal company in Australia, they should be ashamed. I feel bad giving 1 star, because they don't even deserve that.
Pushy sales and didn't even know the product
I'm in Tasmania and an Indian gentleman showed up on the door wanting to talk about how they could help us save energy. I looked through their rates and noticed a lot of their pricing was quoted 'ex GST' and told them that I was happy with the Auora+ plan we are on and not interested. He said he'd email me some details and I gave him my trash address I give out to scammers like this. I then come and read some of these reviews and noticed that they appear to use this email tactic a some kind of "evidence" that you want to swap.
I instantly cal...led Auora who were ALL to familiar with the company and they have a dedicated team to handle these guys. They have made a note on my account to say that if a request comes through to NOT make the change as we have not authorized anything. I suggest even if you just get contacted, call your current provider and do the same thing.
Customer Service Not Great
There was a whole big situation I won't go into but it involved a lot of misleading and perhaps not factual information and as a result, we wanted to cancel the account we set up but were told they couldn't do it straight away and it might take days to investigate. Thankfully it has been resolved but not before Ombudsman complaint raised. There is a lot the public apparently doesn't understand about power suppliers and who holds the rights to your property for power supply. In this instance, First Energy were technically 'in the right' but a lot of unnecessary angst was caused by not checking databases etc. I hope this doesn't happen to anyone else!
Do not go with this rip off company...Gov should close them down
I went with this company my bills are over 50 percent higher..Over 800 for two adults not using heaters..compared with 300 Alinta ...This was for Electricy only Absolutely disgusted in this company's charges.Time to contact the obusman
1st Energy rip off
I transfeered to 1st Energy with the belief if would save me money. I was charged double what I was with AGL. When contacted I was told to have an electrician check my house. Then told to to have my solar checked. Then I was told my usage for this period was unusually high that I must have had more people in my home at this time.
My usage according to 1st energy was what a 5 person house hold would normally use.
I transferred back to AGLmy bill had my usage at between 1 and 2 people.
We actually have 3 adults living at home.
Solar electricity and gas hot water and cooking.
If this is what an Australian based Company does to its customers.
It's not a good advertisement.
Avoid this company and for heaven's sake do NOT engage in a conversation with anyone from 1st Energy.
This company switched my energy without my permission. The customer service reps became abusive with me when I attempted to switch back. I was called a liar when I explained that I'd not agreed to switch and called an idiot for wanted to switch back to my original provider. It was the worst experience I've ever had with any service provider.
First Energy Acts Illegally
First energy acts illegally. They changed over our energy bill without our permission then wouldn’t let us change back to origin. After all our dealings with them were finally over my boyfriend said he got a call from MY Facebook messanger and it was First Energy on the line. I had to go and change my passwords.
Questions & Answers
I agreed over the phone to change from Alinta Energy to this company because the guy who called was polite and offered rates that would save me about $70 every 3 months (I am on a pension). Said he would send me a welcome pack and I had 10 days cooling off period before they took over the billing and that I could check the rates offered on line, so after checking my rates I am being charged I agreed.
When I went to check their rates online I came up with these reviews. I did give them my pension no because you normally need to do that t get your discount, so did not think of a scam.
After reading all the reviews I do not want anything to do with them, how do I cancel the whole thing before they change me over. Janderra
I'm not sure of your circumstances but I just went back to my previous provider and signed back up with them. They did the rest. Good luck
Thank you. I have already contacted them by email today to tell them I do not want to change billing company and telling them the story and asking for help. Tomorrow I will contact 1st Energy by email (keeping a copy) and phone telling them that after further thought and because of my rights I do not want to enter into any contract or agreements with them. Hope I can just cancel it all without any more stress. I can not believe I said yes when I just normally tell all these people no and just hang up on them. I checked the rates he was quoting etc with my current bill and seemed like it was a good deal and because of the cooling off period though I was safe. We are never too old to learn. Thank you for advice and all the reviews which woke me up
I was in a same condition with you. I got a call from them today and I agreed over on the phone to change my elec corp from Aurora to Frist Energy. I just saw this review when I searched this company on google after ten minutes i hanging up the call. I then called the Aurora if they can refuse the request from the First energy while they would not able to do that.
I called the First Energy as well the staff said i am not on the list yet and i have ten days to cancel it.
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