Condescending and dodgy customer service
Was with Globird for 1.5 years at our previous property and decided to stay with them when moving to a new house. Big mistake.
My housemate called them and organised to transfer our gas and electricity to the new property and we (apparently wrongly) assumed that transferring would effectively cancel the plan at our old property and we would instead only receive bills for the new property. A month went by and we received a bill for the previous property with no indication that that account was being canceled, so we called Globird only to be to...ld that we had not given them notice for canceling the account. The customer service representative was very disrespectful and condescending in their tone, repeatedly stating that they had no record of a cancellation request and offering no explanation as to why we had not been previously informed that we would need to cancel the account for the previous property during the transfer process. I don't think it is unreasonable to assume that the process of transferring should include canceling the previous account, and if not this should have been mentioned during the initial phone call. If we had have been informed that a separate cancellation request was required, we would have happily done it on the day. In the end, we had to pay for an extra month and a bit of gas and electricity for a property we had not been living in and a cancelation fee when we had requested to transfer the account when we first moved. Globird provided terrible service with little attempt to understand or clarify our issue and accepted no accountability for wrongdoing. Ultimately, I understand that if they had no record that our previous account should be canceled then we are still responsible for paying for that account. However, in the original phone call, we made it clear that we would no longer be living at that address and there was no prompting from the customer service provider to indicate that additional steps would need to be taken. Maybe I am wrong, but this feels like very poor customer service and as though Globird were deliberately misleading us to keep us accountable for paying for their service at both properties. The technical aspect aside, being spoken to and treated with such disrespect is not the hallmark of a customer-friendly company. The cancelation fee will be well worth it to change to a different, less sneaky and rude, provider who values their customers.
this is good
competitive price rate
no pre paid credit payment
chinese language option
reasonable fail payment reminds
great discount for on time payment
best customer service ever
was highly recommend by a friend
no lock in contract
easy to use
Amazing Service and Rates all round
We were with Globird for 9 months before moving and not having gas in our new place.
We have loved being with them, the rates were amazing, communication was great and while they have only just been launching in NSW they were so good at getting us set up and sorted super quickly.
They have been flawless to tell you the truth and the staff are so lovely and wonderful.
lies lies lies from this company
stay away from these people for both gas and electricity you will regret it poor communication and makes excuses waited 2 months for communication never got anything YOU HAVE BEEN WARNED Ii had to chase up information and couldn't answer it couldn't find it wouldn't put a supervisor on
- Verified customer
Excellent service and product from globird
Since our first rent home, we have signed globird as our utility provider for 3 years so far. Not only their home product, but also their commercial product. They have very quick responding team for any of the problems. What I really appreciated is that globird has the best price we have since we move to Melbourne.
- Verified customer
I got electricty and gas plan from April 2019 to now，my friend introduce Globird for me and help me set up. There is never been a power cut！Great company and good price.
Called me with a better electricity offer than I could get previously
I am moving in 6 weeks and when I called previously about this last week the electricity rates had increased by 5cents per KWH. I decided to shop around.
This morning I received a phone call from Globird letting me know the price they could offer me for power was less than I am currently paying and there was no increase... Gas has gone up slightly so will re-evaluate gas prices before next winter but I am super happy with their service today. :)
Very dodgy energy supply
signed up on 28th aug2020
20 day cooling off
18sept first meter read They charge from this date
27 oct 2nd meter read They have not supplied any electricity to house ,they charge also for supply
30th oct get bill from last supplier , also charge for supply and usage
No complaints department,every one can help, too you ask the hard Questions,then not there department
Dont have to supply anything in writing,just make it up as they go
Then charge a fee to leave
Good service company with friendly staff
I have been using this company for 4 years. It is cheaper than other company. The rate is very comparative. I really recommend it. The set up period is very short too.
Compared both electricity and gas rate (after discounts) , both lower than other providers. Have been with this company for 4 years, so far no problem at all. Maybe that's why so many people wanna sign up with Globird.
Excellent customer service and prices.
I got Globird one year ago when I moved into my new home. We have Gas and Electricity and on a Direct Debit setup, which gives us a discount this way. On the odd occasion that I have called, the service and response has been brilliant.
Good service good rate
I connect gas and electricity with them under my friend's recommendation. Their rate is very competitive, the service is better than my previous supplier. They solved my wrong registered supply address problem. Highly recommended.
- Verified customer
Save money and provide good service providers
Before using GLOBIRD, I have used three electricity and gas suppliers. It really feels bad, the price is expensive, the customer service process is complicated, and it is not humane at all. After returning to Geelong from Adelaide, my friend introduced the supplier of GLOBIRD. I have used it for more than half a year. The experience is very good and the price is cheap, especially in the winter when the electricity consumption is high, but I don’t feel that extra money has been spent. , And the service is very good, the problem is solved quickly and humanely.
The reviewer stated that an incentive was offered for this review
Globird are very good to deal with!
We're an owners corporation management business. Globird supply electricity to many of our properties, and their billing is clear & simple, their prices are competitive, and they are easy to contact.
Fast, friendly and efficient
A big thank you to Quang and the team at Globird Energy for helping my mother out with her solar change over. They were fast, friendly and efficient throughout the process and very responsive to any queries since. Our experience has been fantastic so we’d highly recommend them.
- Verified customer
Good service, no hassle
Been with the company for little over an year now for both gas and electricity. No issue to-date which is very good. The initial connection took less than 1 business day so I got to move in when possible.
wonderful service and more
(more than) Fair rates for both gas and electricity
Fantastic customer service (on point and fast)
Almost instant transaction with no gap in-between
top of the range reliability with zero dropouts for my one and half year service
Questions & Answers
What should I do to transfer?
GloBird E.Globird Energy
Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.
Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.
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