Application denied but thank you
My friend recommended me to switch to Globird but my application was denied, but thank you for that, that made me did further research to find the cheapest retailer and found that kogan energy is the cheapest for both gas and electricity for me. These monkeys shouldn't be in business, not only expensive but has also wasted people's time. My friend will also switch to Kogan energy.
Application rejected last minute
Application was rejected last minute which was frustrating, I have no default whatsoever on my credit file and just recently approved for credit card with 40k limit. Please think twice before applying, they will just give more stress when moving home.
- Verified customer
Was with them for 2.5 years, never had any issues
Signed up with Globird for electricity in Apr 2017, as they had the best rates in our area according to the vic gov energy compare web site. When they started doing gas as well we swapped from our previous provider to be with Globird as well.
Once everything was on we never had any issues (outages etc) requiring us to contact them.
Bills were emailed monthly (electricity every month, gas every two months) and we paid them online. As long as you pay them within two weeks of the notice date they offer good discounts.
Disconnecting with them ...due to changing housing circumstances. Process to disconnect was straight forward, just called them and told them when we were moving out/would like the services disconnected. There is a disconnection fee (was told $22 each for electricity and gas) that will be added to our final bill. Overall: Good service, if I find myself in the position to manage a property's electricity/gas again, as long as their rates were still competitive I would be happy to sign up with them again.
- Verified customer
Do not give a damn about customer feedback!
I rarely ever write negative reviews as I believe in sorting issues out directly with a company - particularly when it is a small business - but Globird simply do not give a damn about customer feedback. I have been with this company in excess of 12-months and have decided to vote with my feet. Having looked around I have now found a better offer for both gas and electricity. My issue lies with one extremely important aspect (certainly from customer's point of view): billing. My bills are sporadic at best. I must have contacted Globird about 6 ...times through various billing cycles and never once has any actually offered an apology. Electricity is always billed monthly, and gas was every two months. There was an attempt to change gas to monthly, but this started then stopped then started again - never without any thought for your customers. Why don't you notify people when you are making changes? You left me in financial distress and did not care one bit. This week a direct debit was taken from my account for an amount that I had never received a bill for. On contacting you, someone merely sends me the bill. No explanation, no apology, no checking whether it has caused me any financial hardship. Why? Because you do not care. Granted your customer service centre reply to emails within the hour - that is fantastic - but that is not a good measure of 'excellent customer service'. How do you actually measure whether your customers are satisfied? I have never received a survey. If I had, I would happily feedback the abysmal issues with billing. My advice to others: if you are happy for random amounts to be taken out of your account and can cope with irregular billing, then use GloBird. They are cheaper than most other competitors; however, for those of you who value financial stability, stay well clear!! November 25th 2019 Update: BAD BAD BAD customer service Globird are a nightmare to deal with. Billing is all over the place - monthly, then bi-monthly - and there is no hint of apology when you bring this to their attention. They are misleading in their literature, too. To Globird, good customer service seems to be judged by the speediness to which inquiries can be responded. The problem with this approach is that it fails to actually address and rectify customer concerns.
The bloke I spoke with Jason was great and amazingly helpful he deserves a pay rise my names mathew christou
Never experienced drop outs actullay this is my first time setting up power to my house
So Im quite happy and glad with the result in the end a a
Speedy / Flexible Customer Service
I use Globird energy and have been 100% happy with them for just about a year now. They are consistently quick in responses to questions and in the last month I have had some financial strain and they've helped to extend my due date to match up with my pay weeks in order to pay my bill without disruption or penalty fees. I find this to be rare to accomplish without multiple emails and explanations and late fees. The last two times I have requested an extension it's just automatically "yep absolutely can do that". I deal with a real person who is accommodating and supportive. I can't express how much stress this has taken off my shoulders. Would highly recommend.
Cheap and easy
I did some research and found them the cheapest. They were much cheaper than my last retailer which adds up significantly. Also they seem nice and honest. They notified me that I could change to a cheaper deal even.
Good customer service
We just moved house and we chose GloBird as our gas retailer. So far, calling them and via email to customer support proved to be great. The people I talked to were respectful and polite, things we greatly appreciate and qualities that are being lost. Thanks guys.
Globird didn't want to sign me up!
I called Globird today to enquire about transferring to them and the person that I spoke to said to me straight away that I'm better off staying with my current provider as Globird just recently increased their rates. WTH? I thought that was weird! The person that I spoke to didn't seem like he wants to sign me up so I didn't.
This is perfect.Cann't live without it.
Globird Energy is a friendly company.Warmly costumer service,especilly Michelle.Give us a great help but free of charge.I only wanna say thank you again to Michelle.I hope have a long term service from Globird.
Very rude idiots on the call center
Called to connect for electricity and gas for my new house. And the guy gave me expensive offer. Where as the government website gives cheap rate for the same company.
The sucker on the phone told me in rude words to call again once I check the rates on their website.
Can be nice when you ask as well.
Excellent customer service
I have had the most pleasant experience transferring over from another energy provider. It was very prompt and professional and to be very honest, GloBird puts the other providers to shame!
No help with any enquiries or clarifications
I have just spoken with the most condescending and unhelpful person, who had attitude with a capital A!
I was trying to clarify rates and discounts that applied to a particular plan and unfortunately the person who I was speaking with was unable to really listen to the actual question I was asking, and trying to get more information on, then told me no-one has ever made the same enquiry or clarification, insinuating that I must be pretty stupid to be asking these types of questions. What a waste of time I'll stick with my current provider.
Globird extend my payment period for discount rate
i was too busy and forgot to do my payment within discount period of time. When i realised, it was 2 day over due. i was so frustrated, but paid full fare immediately. The next day, i got an email from Glibird, said, i am still eligible for discount if i make the payment on the same day. so i wrote back, explained my situation. Glbird agreed to credit the extra money to my next invoice. i was so touched. thank you, Globird, for such an excellent customer service!
The ultimate utility retailer anyone would ever need
Turn around times are always within 24 hours. Customer reps are super friendly and understanding. There were couple of times when I missed the payment by couple of days, and when I requested, they would still approve for the lower rate as a gesture of good will. Amazing product.
For the perfect Australian; not the everyday Australian
Currently moving into a new home and was looking to connect electricity and gas. Called and they picked up in about a minute - so far so good. Talked to their customer representative; asked questions and he answered. The home-based call centre was a nice touch but as far as helpfulness was concerned... it felt like this, "Hey mate, the details you need can be found here and here. Go find it yourself. Come back once you do. I ain't got time to work with you to figure it out together, bye!"
Went to look for the information required and ended up...calling back three times as a result. Same guy each time, repeated the same thing each time as he didn't seem to show any recognition despite the repeated calls. Finally got to the end process to be told, credit report declined, we can't do anything about that, bye! Searched up my credit report and score to see I'm in the margin of 815/1200 and 775/1000; which simply speaking is good. Given that I've owed nothing all my life, have no debt and have perfect credit history; it leaves me puzzled over why I was declined. But that's that, and I see no reason to waste further time with GloBird. Tl;dr GloBird is a nice and simple company. Fit their formula, the perfect Australian, and they'll gladly have you. Sign up would be quick, easy and relatively painless. If you're anything else, say us everyday Australian with our own life story, don't bother - they don't want us.
- ‹ Prev
- Next ›
Questions & Answers
What country are Globird's owners registered?
To be honest Wally it is hard to tell. Have had one person come to town claiming to be Irish but living here for 20 years and being the owner, yet all indicators point toward China. Had a lawyer friend look it up and he says China as well. Very hard to track on the internet.
GloBird E.Globird Energy
Hi Wally, GloBird is a privately owned company, it was started in 2014 by Irish born Australian John McCluskey who has lived in Melbourne for the last twenty years. He works in the company’s Mitcham office and he is a part owner along with some local investors and staff.
Is there any previous customers? Do they still take money away after the disconnect date? Is there any dis-connect or leaving fee? Do they do gas as well?
I just signed up with them yesterday, just for GAS. I've done a research on each single energy provider and found Globird cheapest in GAS and Tango cheapest in Electricity, so I changed to these from Origin. I haven't got any e-mail or SMS or anything to confirm but it's early days...
GloBird E.Globird Energy
As an energy retailer, GloBird is licenced by the Victorian government’s ESC (Essential Services Commission), and also licenced by the AER (Australian Energy Regulator). The company is a registered participant of AEMO (Australian Energy Market Operator) therefore the company must comply with the same market rules and laws as AGL, Origin or any other energy retailer. This means they can only issue bills based on meter reads provided to them by an independent (and also government regulated) meter data provider, this is usually your local distributor.
The meter data provider will only provide meter reads to one retailer at a time. If you switch from GloBird to another retailer, the independent meter data provider stops sending GloBird your meter reads and start sending them to your new retailer, so it’s impossible for GloBird to bill you beyond that point. You can contact your local distributor and verify that the reads your retailer is using to calculate your bill match with what is provided by the distributor.
There is a disconnection charge when you move out of your premises. If you are just leaving Globird and changing to another retailer at the same premises than there are no charges. As for gas, we have been providing this service since July 2018.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.