2Globird Energy

Globird Energy

 Verifiedglobirdenergy.com.au🏆 2024 Award
4.6

2,355 reviews · Statistics

PositivevsNegative
90% · 2,127190 · 8%
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4.5 (1,462)
Customer Service
4.7 (1,697)
Rates and Fees
4.3 (1,209)
Responsive customer support
Easy to set up plan
See the Best Energy Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

2,355 reviews
Tom S
Tom S
 

Great service

Super friendly, helpful and clear customer service from Eleni. Very happy to have signed up with Globird. Show details
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Jenny
JennyVICSouthwest, VIC2 posts
 

Great Customer Service

Great customer service. I had the pleasure of dealing with Eleni who was very pleasant, easy to deal with and was most helpful. Thanks for your help and assistance Eleni Show details
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Rates and Fees
Pisces
PiscesGeelong9 posts
 

Globird are Always so helpful

Always very help and a great experience with Stanley at Globird Energy Show details
Louisa F.
Louisa F.QLDSouth East Queensland, QLD3 posts
 
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Customer Service
Rates and Fees
Richard
RichardQLDSouth East Queensland, QLD10 posts
 

No phone contact

Prices increased by 35% in January.
They cannot be contacted via phone unless it is an emergency. There is literally no option on the phone line to speak to a person outside of an emergency situation. I tried calling during regular business hours. The website urges you to email them (and wait how long?) or use the web chat.. which told me to email them.
Infuriating. Show details
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Peter M.
Peter M.NSWSydney, NSW
 

Globird customer service

I had a query about my biil.Alex responded to my email quickly and courteously He understood my question and gave me a very clear answer which I was happy with Show details
Bernard.
Bernard.NSWSouth-Eastern Region, NSW3 posts
 

Impressive

Had dealings with Alex from the Globird customer service team. It was prompt, efficient and easy to understand. Very pleased with the outcome. Show details
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Customer Service
Juju
JujuVICGreater Melbourne (Metropolitan), VIC10 posts
 
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Agent99
Agent99VICSouthwest, VIC3 posts
 

Rebecca

Requested a quote from Globird and was impressed with the competitive rates compared to what Energy Australia were charging me - well over what Globird provided. Rebecca was very prompt with her response to my query and happy to support a local Melbourne company. Show details
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Alison
Alison6 posts
 

Government rebates

Alex was very prompt and informative with my query. GloBird have the best customer service that I know of, and the best rates. Highly recommend them to anyone. Show details
Takk Surapong
Takk Surapong
  Fair Incentive

Best and very helpful customer service

Recently switched our Electricity to GloBird and so far so good. Best and professional customer service assisted by Rebecca. Show details
Enver
Enver
 

Very professional and friendly customer service

Very helpful and friendly customer service provided by Alex.
I will recommend Globird to everyone. Show details
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Rates and Fees
Rob
Rob
 

Power connection

I organised for the power to be connected (Boost residential). Although it was a frustratingly long wait, I had a great customer care member, Rebecca who eased me through the steps and answered all my questions. She was very friendly and helpful and made the wait worthwhile. Show details
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Customer Service
Russell
RussellVICGippsland, VIC
 

Very happy to sign up with Globird

Glo bird gave us a great plan 100% cheaper than our previous electricity supplier. Didn’t realise how much we were getting ripped off by SIMPLY ENERGY until we got a quote of Glo bird. Chris at the customer service team was awesome set us up on our new plan and understood everything we wanted, even preemptive suggestions for our billing requirements. Overseas call centres can’t offer this service when they can’t even be understood because of language barriers and poor understanding of your questions. Hopefully the great service and deals continue Show details
Anne
Anne
 

Friendly Service

Mark who rang me re re-connection of my gas service, he was very very patient and very friendly on the phone. My application and connection went smoothly and I highly recommend Globird Show details

Questions & Answers

tigre
tigre

One of the reviewers said that lower prices are offered to new customers and the company reply didn't contradict that. Does that mean they increase the prices after you sign up?

Bernard.
Bernard.  

They have all increased their prices so not sure how much of an increase is just normal.

Globird Energy
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tigre
tigre  

I'm not hearing a 'no'. So as I understand it, the rates we see in comparison tools are special temporary offers to hook new customers after which they jack up the price. How is that legal?

COO-589
COO-589

Do you really thinking you're fooling people with all of your own fake reviews? It's disgusting, blatant building-up of your overall rating and is thinning-out all of the genuine reviews of which the majority actually happen to be 1-star! Moderators, sort it out.

Juju
Juju  

I couldn’t agree more ! Globird energy have many fake 4-5 stars reviews.

Globird Energy
Globird Energy   DM   
tigre
tigre  

Fake reviews are illegal in Australia. If only there was a way to police it though.

Rick W
Rick W

Hello, just enquiring to whether the smart meter currently in use by my current provider (Red Energy) is compatible with your system for solar feed in. Currently quarterly bills but accurate with no estimates.
My NMI is 42040774569

Thanks

Globird Energy
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Details

About Globird Energy

Globird Energy is an Australian energy provider that’s based in Melbourne. The provider offers both gas and electricity plans for homes and businesses. They also offer a more sustainable energy plan called GloGreen, which offsets 100% of the carbon associated with it.

They don’t do lock-in contracts, so it’s free to join and leave anytime.

Points of praise:

  • Many reviewers praised the timely response they got from Globird Energy when they reached out, saying that they responded to queries very quickly.
  • They also said that it was easy to set up a plan.
CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Awards 2024
Visit official website

Contact info for Globird Energy

Mon8:30 am - 5:30 pm
Tue8:30 am - 5:30 pm
Wed8:30 am - 5:30 pm
Thu8:30 am - 5:30 pm
Fri8:30 am - 5:30 pm
Sat9:00 am - 3:00 pm
SunClosed

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