2,949 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding GloBird Energy is mixed, with a distinct divide between customer service praise and pricing frustrations. Many consumers commend individual support staff for prompt email responses and helpful assistance, particularly during the onboarding process and when setting up solar battery plans. However, a segment of reviewers reports difficulties with telephone wait times, estimated meter readings, and substantial rate increases after the initial contract period. Prospective customers may benefit from carefully reviewing pricing structures and billing terms before signing up.
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I have lived in Australia for 25 years. GloBird Energy is the first energy supplier that I give 5 stars. The customer service is excellent and extremely helpful. It highly recommend to other users. You can also reach the customer service via email or WeChat. They always offer a great value the the customer. Show details
I recently switched from Amber to GloBird… the change was a breath of fresh air GloBird customer service - Gracie in particular is fantastic and responsive! Their pricing for both electricity and gas is highly advantageous and competitive. I would strongly recommend GloBird Show details
Gracie answered my email query, regarding the plan I'd chosen, very quickly - early the next business day when I emailed at the weekend. Very pleased with the easy changeover of companies too. Show details
Reviews with attachments
Fantastic customer service and with pricing like this we are over the moon.. Show details
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I found GloBird energy to be really helpful. My interaction with William Lake was really positive and convinced me to install the Sun Energy battery ESS Alpha ESS battery and he also convinced me to join Goldberg as my energy supplier and gas supplier which I’ve now done and that led me to apply for VPP status which seems to have been successful Show details
Globird have been so wonderful, every time I get a better quote through the energy compare website they always match my quote. I have posted my referral code which gives you $50 off your first bill on my Google review of globird energy as product review keep deleting it. Highly recommend Show details · 1
We've signed up with Globird 6 days ago. We can't believe seeing our daily cost either on credit or zero. I have a 42kw Battery, 6.6kw Solar and 10kw Inverter. Show details
First time customer with Globird. Firstly, a massive thank you to Olivia from customer service. I initially called in feeling completely overwhelmed and confused by all the different plans and energy terminology, but she was courteous, friendly, patient, and informative. She explained everything so clearly that what started as me signing up for… Read more
electricity ended up with me signing up for gas as well.
I also want to thank Ross from sales. There was a misunderstanding on my end regarding meter accessibility, and I became quite stressed thinking I wouldn’t have electricity connected over the weekend while moving into my new place. Ross remained calm, understanding, and professional throughout the call, and made the right decision to help arrange an urgent call back from customer service for further help.
I got a call TWO minutes after talking to Ross. Chris from customer service, what a legend. Despite my frustration at the time (and admittedly struggling a little with his thick Aussie accent ), he stayed incredibly patient and reassuring. Within minutes, he managed to sort everything out and got my power connected on the very same day.
Hiccups can happen with any business, any company, but what truly matters is how problems are handled, and GloBird’s staff were exceptional. I can genuinely see myself being a loyal GloBird customer for a long time.
CS: Taylah is Great... Globird Zerohero is great. Getting paid to use electricity every day. 100% Electricity made in Australia > Cheaper than Chips Show details
ZERO HERO is still the best electricity plan for batteries . I've been with Globird for 2 weeks and every day has been a small credit. Zero hero let's me fill my battery for free from 11am to 2pm regardless of cloud cover. I feed 10kwh back in from 6 to 8pm which covers the daily use charge.... NO MORE POWER BILLS EVER. It was a quick easy… Read more
process to join and my call about another matter was quickly answered.
EDIT. 7 months in and each bill has been a small credit. The app is constantly being improved which is good to see.
Spring explained my questions in great detail and helped me join the ZeroHero Battery Program in advance, which was a huge help. Globird's customer service is the best in Australia. Thank you, Spring. Show details
Updated 2025-10-23: I would like to sincerely thank Christopher / Escalations Manager from GloBird Energy for his professional support and understanding. After some back-and-forth with the customer service team, Christopher personally followed up on my case, resolved the meter-reading and estimation issues, and made sure my account information… Read more · 3
was corrected.
I genuinely appreciate his effort, patience, and the respect he showed toward customers like me. His assistance demonstrates that GloBird values its customers and takes feedback seriously. This positive experience gives me confidence that the company is moving in the right direction.
Origianl 2025-10-18:
From $185 to $372 — Random Estimation, No Transparency, and a Sales Pitch Instead of Help!
I’ve been with GloBird Energy since October 2023, and my electricity usage has always been steady — about 10 kWh per day since April 2025. Then suddenly, in October 2025, my bill jumped from $185 to $372, with an estimated daily usage of 30 kWh/day — three times higher than usual.
When I contacted customer service to ask how this estimation was calculated, they avoided the question completely. Instead of investigating or arranging a proper meter read, I received a generic explanation about “seasonal variation” and “estimations based on distributor data,” followed by a sales pitch encouraging me to switch to another plan.
No one explained why my specific estimation (meter read 67704) was so far off from my actual pattern. The estimation feels random and arbitrary, not data-driven.
What’s worse, when the estimation jumps over 300 kWh, the usage spills into Step 2 pricing — where the rate rises from $0.38 to $0.40 per kWh — meaning customers effectively pay a higher tariff for energy they may not have even used.
It feels like a trap hidden in the estimation system. Even if they later correct it with an “actual read,” the overcharged amounts have already hit your bank account — and good luck getting someone to explain it clearly.
On top of it, the GloBird customer service also write to me: ... arrange for Endeavour Energy to attend outside of the scheduled meter read cycle. Please note there is a fee of $44 to book this service.
GloBird should provide transparent estimation data or arrange actual reads, not leave customers guessing while using inflated estimates as a reason to upsell different plans.
If you’re considering joining, you are living in apartment or unit, unable to do self-reading, think very carefully about how “estimation” really works — because it might not be as fair or consistent as you expect.
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GloBird’s customer service has been excellent. They’re really responsive, kind, and quick to help. I sent in a question and got a reply the same day. When I followed up again, they responded within 10 minutes. Very impressed with their support! Show details
What an honest energy provider, I’m totally happy with their service Truly trustworthy Show details
The customer service response is way too slow and energy plans way too difficult. Show details
These guys are awful - bait advertising at its best. Give reasonable rates then a month or so later put everything up by nearly double - please see photos attached. Disgusting behavior in these days of belt tightening. No doubt the Globird spin-doctor will get on here and say its beyond them to do anything but this is all rubbish. They have done… Read more
the same with ELECTRICITY.
We need and ombudsman with teeth that can direct these and all other retailers instead of sitting back and trying to mediate. All whilst the governments of the day keep privatising these essential industries - at least give us a body that will hold them accountable.
These cowboys are immoral, utilise rates and then once they have the account they increase as they wish and know that there is a percentage of consumers that are too lazy and will stick with them.
WATCH OUT - Very deceptive , do not trust
Hi Bill, We understand your frustration with… Read more
Opportunistic grubs. If I could give zero stars, I would. Daily supply charge up 8.6% (more than twice the annual inflation rate) Peak rate up 30% (almost eight times the annual inflation rate) Off-peak rate down a massive 2.8% (such largesse). Thankfully we have the Vic energy compare website so we can find better rates elsewhere. And Globird's representative, [Name Removed] had the hide to ask for a five-star review (haha, asif). Show details
We understand that price increases are frustrating… Read more (+2 replies)
Latest follow-ups
Taylah was just great. Help with connections, transfer, and fixed up my mistakes when ordering online. Thanks! Show details
Follow-up · Transfer was from 2 other providers, one for electricity and another for gas. The problems related to incentives and price, which I believed initially were good value but proved to be expensive. I communicated with GloBird, Taylah. My mistakes related to my selection of plan, and when provided with more information helped me select a plan that… Read more
Full refund into my bank account, as promised by Gracie. Show details
Follow-up · Globird is still giving me the best deal, but there has been big reductions in feed in tariff since 1st July 2026. Now my energy exports no longer fully cover my daily connection charges.
Quick and easy to change energy providers. Gracie was excellent keeping me informed daily. Great product and great service. I'm saving money with the change. Show details
Follow-up · I've been using GloBird for a month now. The app is great and tells me everything about the usage and billing charges for each day. I'm charging a house battery, two EVs and hot water each day for free. Easy as.
In-depth reviews
Just attempted to transfer my electricity account over to GloBird Energy. First contact by phone resulted in me being placed in a queue with a 65 minute waiting time. The good thing was I could request a call back. I did this and for the next 90 minutes had to wait. After eventually getting a call back I was asked by [Name Removed] a number of… Read more
questions ie full name, address, email address, phone number, NMI number, DOB, License number, expiry, P number from back, who I was currently with and who the energy provider was. A short discussion on plans and I thought I was right to go. NO. Received an email 2 hours later "We could not verify your ID details". GloBird require "A copy of a recent energy bill in your name". Another call the next day resulted in a 55 minute queue, so a 95 minute wait for the call back. I spoke to [Name Removed] and I suggested a number of reasons why my ID is not registering. Ie use of a post office box, but no they wanted a photo of a bill. After checking with a supervisor still no go without photo. With the debacle of private information leaking from ORIGIN Energy 3 weeks ago I believed I had provided enough information for GloBird to identify me. I was not going to provide more. If they still needed a check I could present myself to the local police station and confirm with them showing my drivers license and sending to GloBird a statute declaration. That is not my personal information. [Name Removed] could not provide any reason why they did not have enough information. He said he is not given that. However I believe the real reason was that they needed to do a credit rating check. I have not borrowed in the last 30 years, so I would not have a rating. I have never been in debt. Why they do not simply ask at sign up that they needed to do a credit check and a copy of the previous bill, then I wouldn't have to give them addresses, NMI, etc etc etc. So instead they wasted their time and mine without being up front. It just shows incompetence. If that's the case in signing up, good luck if something really happens. Not recommended.
Hi Brenden, It’s a shame the application process… Read more
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After my distributer physically read my reader wrong, right in-between switching retailers, I was confused as to how to fix the problem without my final bill being outrageous, and then my first bill with GloBird being a confusing mess. I expected the situation was going to be a large hassle which would cost considerable time. My 'ex retailer' was… Read more
confused and quite unhelpful. GloBirds phone lines were backed up, so I gave their customer email a shot, since I figured I would need to be sending images of my meter eventually. Kunjal from their Customer Service Team replied within about 15 min with a direct answer to what I needed, and to what GloBird needed to move forward with my problem. After I sent another email with my photos, Kunjal replied quickly again with how the next processes should occur and in what time frame. Kunjal then emailed me again within the estimated timeframe to notify me my meter had been successfully re-read and invoices for both my retailers would be updated. Essentially zero hassle and perfect efficiency. Top marks to Kunjal and GloBird for this interaction.
Zero Hero plan is great for those who have invested in home batteries. It took about 2 days from sign up to swapping over from my previous provider. On a sunny day solar panels provide more than enough power to run the house. On really cloudy and/or the short middle year days, even though there is some power generated, it may not be enough to… Read more
cover the household usage.
A Battery will get your through a day or two low generation days without breaking a sweat.
But when there is a few cloudy days in a row, by about day 4 it's getting low.
With the Zero hero plan that is never a worry as you can fully charge your battery during the 3 hour free power window everyday, like clockwork.
Additional bonus in return is being able to reliably export 15-20 kwh back to the grid during the peak usage window, thus getting a $1 bonus and a small amount back in feed in.
Unlike some of the providers, this plan can be set up to run on a timer rather than needing automation scripts based on market rates and if/then weather calculation scripts.
So far have gone from having a $10 per day electricity bill to about $2-ish credit. I haven't tested what happens when attempting to collect the credit but hopefully that is smooth too.
Positive reviews
Just joined Globird Energy recently and I contacted Globird Energy via their customer service email in regards to their - Refer a friend promotion and I got a reply straight away. Gracie was kind enough to reply and actioned my request. I'm very impressed with their customer service. Thank you Gracie !!! Show details
I've had only great experiences with GloBird since switching to them. I recently needed to arrange a payment plan due to unforeseen circumstances - Their team member, Prateek, was immensely helpful. Knowledgeable, friendly, professional, and overall fantastic service. I've recommended GloBird to others in my life! Show details
Olivia was wonderful in helping us with our UKGS application. She explained everything we needed to know about our eligibility and guided us through the process clearly. She was patient, knowledgeable, and made the entire experience much easier. Thank you, Olivia, for your excellent support! Show details
Negative reviews
Small issue on sign up. No attempt made to retain me as a customer, when I asked that process be cancelled. In short, I was asked to change my legally verified personal details (centrelink) to match theirs. My current provider did not have this issue. Not good, [Name Removed]. Show details
Hi [Name Removed], When a customer tells us they… Read more (+2 replies)
Its the Victoria annual energy retail merry-go-round-if there's a worse way to retail energy I've yet to see it. So we're medium users about $2500 pa electricity and gas- been with GloBird, competitive 12 months ago, pretty easy to deal with. But at the annual review date,30 June, their rates advised to us were increasing our costs by about… Read more
35%,yes that's right about $900+ increase. After a look at the Vic government comparison site, we've moved to Alinta (e) and Covau (g) for a saving of about $800+ from Globird's rates. That's one whopping loyalty tax they're trying on. It seems that if you get a competitive rate one year, you can almost count on the retailer going for a numbing increase the following year on what must be a profitable assumption that most people won't compare rates and anyway are probably too lazy to move.
Hi Chris, We understand why it may have felt that… Read more
They almost doubled my small business gas rates. Tried calling them and a recorded message said I was 68th in the que. Requested a call back and still waiting almost a week. Terrible customer service. They know how to call when a bill payment is overdue. Show details
Hi Christian, We apologise for the long wait… Read more
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Hi loyal user until... Thanks for taking the time… Read more