Called on behalf of my mother with the intention of switching both Power and Gas. Went through the process to be informed that my elderly mother had failed the credit check. How can someone who has always paid her bills ontime, has substantial savings, still utilises a credit card which is always paid in full not have a credit rating? I was offered a phone number to call to query her lack of credit rating. I specifically asked whether Globird would reconsider if I was able to fix her credit rating or lack thereof. I was informed no as their system would not allow it. I asked to speak to a manager and they refused to speak to me as they had apparently had nothing different to tell me. This company seriously needs to review their vetting process and be more respectful to the needs of elderly pensioners.
Worst provider ever
I called for a quote and got a response that 'we don't want you if there is no direct access to the gas meter'. I explained that in the website it says you can just take a photo of the meter and send it to them. However, the guy said 'we just don't want you' and hang up. So RUDE!
They kept their promise of standing against high energy bills!
So far, they've stuck by their promise of taking a stand against expensive energy bills. If you are a new customer like I was, they give you a quote based off your current bill. The plans they have are straightforward enough. In short, I’m never surprised when I go to pay my bill. Plus, I like that GloBird doesn’t use lock-in contracts. Not that I think I’ll need to, but it is nice to know that I can cancel whenever I want. I’m not saying they are cheap, but better than I expected
Not the cheapest but I love the straigthforward plan and customer support!
My real estate agency recommended GloBird when I moved last year. I had never heard of the company before and was a bit skeptical going into it. I called them up to request service, and they quickly switched the power on at my new home. Not to mention the prices that they offer are very fair and straightforward plan. I’ve been using them ever since and am still very pleased with their service and cusomter support!
Have been with them twice and twice the the price went up after 2 weeks
Not for me ...... Elsewhere has cheaper rates and far better Solar feed in. Very deceiving,arrogant and just plain expensive. I can't see them lasting a long time in the power game.
Globird does it for me
We have had electricity from Globird for some time now and have added gas in he last few months.
Set-up was seamless - and our monthly electricity and up to now bi-monthly gas bills have rolled in as expected with as expected discounts off the whole bill - not just usage.
Customer service is with a real person who speaks clearly and sensibly.
What a find - after dealing with monolithic suppliers who use large impersonal call-centers!
The price is right and the service is consistent and reliable.
Vic Energy Compare showed they had the best rates in my area and so I tried to sign up. Told I was denied based on credit after spending ~20mins on the phone setting it up.
I don't have a credit rating since I have not long moved out of home and worked to the position that I have never had the need to take out a line of credit.
Due to a "bad credit rating", I was informed that I had to find another provider as they would not supply me with gas.
Since I knew I didn't have any debts, being told I had a bad credit rating led me to panic thinking there may have been some error and owed money elsewhere. This was followed by the next hour trying to get a hold of my credit report which, as I suspected was blank.
I now will probably have to open a line of credit since I will have to pay more with another provider thanks to this disgusting practice.
Appalling customer service.
The stress and anger is not worth the time trying to deal with such an incompetent and omnipotent, knob of a company.
Great saving and very happy
I didn’t realize how much I was overpaying for electricity with my last electricity company until I made the switch to GloBird Energy. Emailed them and they got back to me with a comparison quote, which was cheaper. I am saving over $80 a month.
Appalling - GloBird Energy gas are deceptive, arrogant, unethical, dishonest, & fail to own their own poor behaviour
I tried to sign up to GloBird gas on the 8th March, 2019. I spoke with them at least five times on the phone. Everything seemed to be going fine. Things changed abruptly on 22/03/2019, prior to the transfer request being set for 29/03/19.
GloBird are deceptive, arrogant, unethical, dishonest, and do not own their own poor behaviour.
They could improve by disclosing *all* their terms and conditions, having consistent, customer-focused and accurate information given by all staff, and apologising when they're in the wrong. Arrogance doesn't go down well, and nor does hiding contract details like 'estimated' reads for billing one month alternating with metered reads, then having Management lie and say my contract is no longer on offer because I didn't give my email (false - I did in my contract, they'd sent me the joining Pack via it) - then because I wouldn't pay by direct debit (false - I wanted to and agreed in my contract to set up, and have always done so with my previous provider of 14 years). All this because when I found this out about the monthly estimated reads (it's not in the contract or T&Cs), the decent customer service officer in the callroom changed all 'estimated' reads for billing to actual metered reading bimonthly, counter to company policy.
Apparently now GloBird will be launching an internal investigation as to how this happened, but no other offer will be available to me. This is 14 days after I signed up and was welcomed on board to GloBird, after I had cancelled my direct debit arrangements with my old provider (who is now current again, but continues to be unsatisfactory).
I had read mixed but largely negative reviews of GloBird previous to signing up but decided to give them a go due to them being a small and supposedly all-Australian company. I now see why their reviews were largely negative.
Very poor, GloBird. I would strongly advise any potential customers to give them a wide miss.
Happy with rates and saving!
Before switchin to GloBird Energy, I noticed that my previous energy bill seemed unusually high. A mate recommended GloBird and said price was good. I went to the website and did comparison quote. I’m glad I decided I switched over and wondered why I stuck with my old electric company for so long.
I'd recommend Globird energy for good rates and good (local) customer support!
Good for the first year, will screw you thereafter!
Good for our first year, after which all the rates were altered and now we are paying significantly.
We have a 5KW solar system, which generates up to THREE times the amount of power we need to buy back. For the first year it balanced well, we did not get a bill over the Summer months, averaging small bills for about 5 months of the year. January 2019, our latest bill we have generated 635kWh and used 243kWh, we have a significant and unexpected bill, where this time last year we were in credit. We'll be moving!
Connected the wrong house, in the wrong suburb
What a massive stuff up! Have my electricity provided by Globird with no issues. When I went to also switch my gas over to them, they were meant to send someone out to read the metre. They did, and then I didn't hear from them for 2 months. I called to follow up, and they said the metre reader couldn't access the metre because it was 'overgrown'. That should have sent alarm bells then and there, as my metre isn't overgrown. They then organised to send oneone else out, again! This time, I also didn't hear from them after a month. I called yesterday to confirm I was now connected, and they sent a confirmation email saying yes. Then I called my old provider to ensure I was disconnected, and they were adamant that they were still my provider. So, what went wrong?
Globird connected some poor person's gas in a suburb with the same street name, 30 minutes away from my actual address. How could this be? That person must be so confused as to why they're receiving my bill for gas. I asked to speak to a manager to see what they would do to rectify this huge boo-boo. Waited for a call back all day yesterday and go figure, I'm still waiting. I'll be looking elsewhere. Very unorganised and unprofessional company.
Dont even think to join, worse energy in Australia
I have been renting all my life and this is the first time I have problems with a energy provider. They not just charge a ridiculous amount of fees but also made a mistake in my bill leaving 26dols outstanding for later damaging my credit score!!! For $26 which i paid straight away.
Stay away from this company
Best energy retailer I've ever been with!!!
I have been with many retailers, not necessarily switching because of price, but more importantly service. Other energy companies I've found to be completely impossible to talk to or reason with, because the phone centre is based overseas; or I've had long waits in the queue for assistance.
GloBird to me has been a breath of fresh air! ALL my calls have been answered straight away with NO wait times. I've also had the pleasure of dealing with someone based in Australia (and it's through some reviews here that I've learnt that they're based locally).
As for prices, I've found them to be extremely competitive. I understand that these change from time to time (as businesses do...), and some raises are completely out of their control because of greedy distributors who own the monopoly of the playing field.
I recently looked at the energy compare - and sure, GloBird isn't the cheapest. I could go with Tango for electricity, or with Origin for Gas and save $50-$100 more for an entire year. But at the cost of crap service? No, I don't think so..
You need to pay for great service these days. It's like flying Tiger VS. Jetstar to me!
Took a risk with this company and it didn't work out
I signed up to a gas plan of theirs at the start of September 2018 on a plan with a release date of June 2018. Received an email a week ago that their gas rates increased after a review in November 2018 and that they had held off raising my rates until March 1, 2019. Also they informed me that they will be billing me monthly now. Checked on their website and the plan I had signed up for was scrapped and new ones were released as of November 2018. I have paid my bills on time with this mob so I called them to see if they would do anything about this and they said no. So I will be switching again. This company will change their rates and plans it appears several times during the year whereas other companies will do it only once a year. Previous reviews about this bad behaviour were correct.
Very poor form
Increased supply charge by 10% and the kWh usage by ~30% after 5 months. Bait and switch. Cause of increase " market forces ". Other retailers are quite happy to sell me power for much less. I really think they just hope people wont move.
Another bait & switch
Joined 6 months ago as recommended through Victoria energy compare. Received the latest bill and prices were higher than other retailers. Nowhere close to even average deal on the list
Only 5 star energy retailer
I used RedEnergy, AGL, SimplyEnergy, OriginEnergy, and Globird.
Until now, Globird is the only 5-star retailer I met.
1. Discount on total, not only usage, I researched the VIC market, looks like only 1 or 2 retailers have the benefit, and Globird is one of them.
2. Easy to transfer, no hidden fee.
3. No spam call
Now, I switch out Globird on electricity, not because of their service or price, the only problem is they don't have a good feed-in rate on Solar power. But you cannot complain about it. I am still using it as Gas retailer.
Typical bait and switch
Offered good rates when I signed up. Then 2 months later they increased the rates by a whopping 20%. "Yes, but every provider increases their rates in the New Year" was their excuse. Yes, but not by 20%.... Switching was a waste of time as their rates are now the same as my old provider.
cheap rate and good customer service
I noticed my bills were smaller straight away, saving about 25% compared to Origin. I called today to ask a question about my concession and the guy was really helpful and friendly. Good experience, keep it up.
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