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Globird Energy
3.6 from 168 reviews

Reviews

(86)
(22)
(11)
(10)
(39)
  • Transparency
    4.3 (79)
  • Customer Service
    4.2 (99)
  • Rates and Fees
    4.2 (96)
simon

simon

  • 2 reviews

Polite and helpful - can't ask for more

published

Gas and electricity.
They were busy and I requested a call-back which came in 5 minutes.
Michelle was very helpful and guided me through it seamlessly.
First time for me to get power in my name. Excellent service, thoroughly recommended

Transparency
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ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
RM89

RM893223

  • 3 reviews

Can't understand Glo Birds Solar Generation figures

published

Appears to be a unexplained discrepancy in Solar Feed in KWhrs over the past 7 months. Jan & Feb at least 50kw hrs below Nov & Dec with no explanation. Have had this problem with Glo Bird before and they blamed Powercore for the meter readings. Now maybe the time to shift to another Energy provider. The reason we moved to Glo Bird from Origin was that Glo Bird offered more reliable feed in in formation. Once they have your business, that operate exactly as Origin.

Transparency
Rates and Fees
ServicesSolar Buy-Back
1 comment
Globird Energy
GloBird E.Globird Energy
Sim A.

Sim A.Greater Melbourne (Inner), VIC

Worst company I have ever used

published

Charged me $300 (before discount, $230 after) per month for the gas. Never used that much in my entire life. Called and done the accurate reading myself and adjust to $100 something per month. Switch to another company and bill back to normal(Less than $50 a month)

Transparency
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Rates and Fees
ServicesGas
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1 comment
Globird Energy
GloBird E.Globird Energy
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Geoff

GeoffVictoria

  • 2 reviews
  • Verified customer

Always great service

published

Easy to contact, understand and great response ALWAYS. Rates highly competitive. I have been with them since they started, never had a reason to change and no one ever beats their rates.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Globird Energy
GloBird E.Globird Energy

A pleasure to deal with

published

I've been with globird in the past and they've proved to be reliable and inexpensive with great customer support. Michelle helped me switch back to them after I moved quickly, all the information I needed was provided efficiently and comprehensively. The only issue I have with them is the lack of online account management, but honestly I haven't really found myself in a position to need it.

Transparency
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ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy

Very Happy with Globird

published

Have been with Globird for two years for electricity. Recently did a comparison and they are still by far the most competitive for our needs. Spoke to Michelle and as a result will save further by combining electricity and gas with the company. Helpful customer service and the best rates! Thank you.

Transparency
Customer Service
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ServicesElectricity, Gas and Solar Buy-Back
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1 comment
Globird Energy
GloBird E.Globird Energy
Willis Shek

Willis ShekGreater Melbourne (Outer), VIC

Application Denied. Be careful to the rating trap!

published
Transparency
Customer Service
ServicesGas
1 comment
Globird Energy
GloBird E.Globird Energy
Klaus

KlausGippsland, VIC

Great customer support

published

Changed my plan to a better rate because the plan I had was no longer the best. The customer sevice officer was extremely helpful and nothing was to much trouble. Very happy

Transparency
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ServicesElectricity
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1 comment
Globird Energy
GloBird E.Globird Energy

Excellent service and cheap rates!!

published

Was initially hesitant to sign up for this company, but when i called, was warmly welcomed by the sales team and the sign up process was very easy. Actually felt too easy. This was in 2018, and haven't had a problem with them since then. They are honest, caring and cheap. That's a tick tick tick.

Transparency
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Rates and Fees
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
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Amazing customer support and service

published

I was struggling to pay a bill and the staff were understanding and efficient. The company allowed them to reduce the amount and arrange a really achievable payment plan. I was late for my second payment but when I called the staff member was so kind and able to arrange my payment immediately. This helped my stress so much and made the whole thing really simple and stress free.

Transparency
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ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
佳黛 毕.

佳黛 毕.Greater Melbourne (Metropolitan), VIC

Easy transfer

published

The transfer was easy and for free. Didn’t take me any effort. I remember when I switched to my previous retailer I had to make calls to get updated. But with Globird there’s nothing to worry about. Great rates, too.

Transparency
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ServicesElectricity
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1 comment
Globird Energy
GloBird E.Globird Energy
nkr52

nkr52Greater Melbourne (Metropolitan), VIC

Absolutely Topperoo

published

I feel I have made the right choice to go with Globird Energy. Sign up was quick and no hastle, their rates are quite competitive, and they are an honest company.

Had a couple issues receiving the bills via email, but nothing that the excellent customer service team couldn't help with.

Great work Globird!!

Transparency
Customer Service
Rates and Fees
ServicesElectricity, Gas and Solar Buy-Back
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1 comment
Globird Energy
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Cmhz

CmhzGreater Melbourne (Outer), VIC

  • 2 reviews

Amazing customer service

published

Amazing customer service every time I call by their local team. Enquires resolved in a prompt and friendly manner. Rates are also great. Would not change to any other company.

ServicesElectricity and Gas
1 comment
Globird Energy
GloBird E.Globird Energy
Jen

JenGreater Melbourne (Outer), VIC

  • 3 reviews

Make the switch you won’t regret it!!

published

I was with Origin Energy for both my electricity and gas for over 12 years and after doing a thorough review of providers when my contract expired I was extremely impressed with Globirds rates which are very competitive. I should have made the switch years ago. Even the transition went smoothly and Globird kept me informed on the process. I love no lock in contracts and I can pay by bpay rather than direct debit.

Transparency
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ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
veronicam

veronicamCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Very happy with Globird

published

I had to ring Globird this morning with a issue i had it was resolved with in minutes.
The best energy company i have ever dealt with.Plus the pricing is and added bonus.

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Globird Energy
GloBird E.Globird Energy
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Perfect service.

published

Excellent service and quick response . Friendly and Courteous. Good job. Ring to change plan, easy and quick, the change was instant and easy to understand . Will recommend to friends and family members.

Transparency
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ServicesElectricity, Gas and Solar Buy-Back
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1 comment
Globird Energy
GloBird E.Globird Energy

No problems

published

I signed up with Globird a year ago and at this point I have had no issues... just as it should be! Sign up was simple and bills are all direct debit so pretty easy.

Rates and Fees
ServicesElectricity, Gas and Solar Buy-Back
1 comment
Globird Energy
GloBird E.Globird Energy
Joshua

JoshuaGreater Melbourne (Inner), VIC

  • 18 reviews

Application denied but thank you

published

My friend recommended me to switch to Globird but my application was denied, but thank you for that, that made me did further research to find the cheapest retailer and found that kogan energy is the cheapest for both gas and electricity for me. These monkeys shouldn't be in business, not only expensive but has also wasted people's time. My friend will also switch to Kogan energy.

ServicesElectricity and Gas
1 comment
Globird Energy
GloBird E.Globird Energy
nfoster

nfosterGreater Melbourne (Metropolitan), VIC

  • 11 reviews

Application rejected last minute

published

Changing my rating to 5 star, issue has been resolved. Daniel has called and explained, and I was given a better offer. Waiting for the cancellation from another provider before signing up. So far best customer service when dealing with energy retailer. Kudos!
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Application was rejected last minute which was frustrating, I have no default whatsoever on my credit file and just recently approved for credit card with 40k limit. Please think twice before applying, they will just give more stress when moving home.

ServicesElectricity and Gas
1 comment
Globird Energy
GloBird E.Globird Energy
Prakash T.

Prakash T.Sydney, NSW

Rejected application for no reason

published

They rejected my connection application as they say I have failed in a credit check, got the credit report today and it says I have a good score. Bunch of morons.

ServicesElectricity and Gas
1 comment
Globird Energy
GloBird E.Globird Energy
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Questions & Answers

Thayyil V

Thayyil Vasked

After seeing the reviews here, I am looking at joining Globird. Globird has a Customer "Refer a friend" reward of $50 each for each new customer referred by an existing customer. If anyone who has a Globird account would like to refer me and get the $50, please reply to this post and I will get in touch with you.

No answers
Archie C Ellis

Archie C Ellisasked

Moving soon to Barooga NSW postcode though is 3644 which is confusing to some. Electricity rates show up on comparison web sites but not for gas. Is this correct? I may have to have a electricity provider and a gas provider as seperate enities. Correct ? Would prefer if you are able to provide both.

1 answer
Globird Energy
GloBird E.Globird Energy

Hi Archie,

Thank you for your message. We provide both electricity and gas services. Having said that, we have only recently launched in NSW, so it would be worth checking if both services were available in your area. You can get a quote online without having to put any contact details: https://quote.globirdenergy.com.au/welcome

Sonia C.

Sonia C.asked

Hi,
I’ve just organised my gas account to be changed to Globird but have received a message from a 1st Energy? Who are they and why are they contacting me and more so, why has my information been given to a third party without my knowledge?

1 answer
Globird Energy
GloBird E.Globird Energy

Hi Sonia C,

You can be assured that your details have not been shared with a third party, as we take privacy very seriously. It would be worth contacting them to see how they have received your contact details - they are another energy company.

Get an answer from our members and Globird Energy representatives

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