Polite and helpful - can't ask for more
Gas and electricity.
They were busy and I requested a call-back which came in 5 minutes.
Michelle was very helpful and guided me through it seamlessly.
First time for me to get power in my name. Excellent service, thoroughly recommended
Can't understand Glo Birds Solar Generation figures
Appears to be a unexplained discrepancy in Solar Feed in KWhrs over the past 7 months. Jan & Feb at least 50kw hrs below Nov & Dec with no explanation. Have had this problem with Glo Bird before and they blamed Powercore for the meter readings. Now maybe the time to shift to another Energy provider. The reason we moved to Glo Bird from Origin was that Glo Bird offered more reliable feed in in formation. Once they have your business, that operate exactly as Origin.
Worst company I have ever used
Charged me $300 (before discount, $230 after) per month for the gas. Never used that much in my entire life. Called and done the accurate reading myself and adjust to $100 something per month. Switch to another company and bill back to normal(Less than $50 a month)
- Verified customer
Always great service
Easy to contact, understand and great response ALWAYS. Rates highly competitive. I have been with them since they started, never had a reason to change and no one ever beats their rates.
A pleasure to deal with
I've been with globird in the past and they've proved to be reliable and inexpensive with great customer support. Michelle helped me switch back to them after I moved quickly, all the information I needed was provided efficiently and comprehensively. The only issue I have with them is the lack of online account management, but honestly I haven't really found myself in a position to need it.
Very Happy with Globird
Have been with Globird for two years for electricity. Recently did a comparison and they are still by far the most competitive for our needs. Spoke to Michelle and as a result will save further by combining electricity and gas with the company. Helpful customer service and the best rates! Thank you.
Application Denied. Be careful to the rating trap!
My application was denied, which is perfectly fine. However, they told me that it was due to my credit rating from Equifax was lower than 6 hundreds something. You know what? I did contact Equifax and they told me that my credit history is perfect with no negative factors and it is not possible that my credit score will be lower than that. I have also used Credit Savvy that they recommended to check my credit score and it is over 800.
I contacted Globird afterward to told them something seemed off. However, their staff told me any other story ...this time. He kept saying that the decision was from their system and they had no means to know what denied my application and the result could not be revised. What he said was completely different from the first staff. I did manage to contact the first person I spoke to and he promised me that they will talk with Equifax. Now I am waiting for their response. I honestly cannot trust them after all I have gone through, but I have no choice but wait. If my credit score is really that low, I will accept the fact that my application is denied. However, it is totally unacceptable that they kept telling me their decision is correct while I just wanted to tell them something went wrong. ** UPDATE on 03/02/2020 ** I contacted them 1 week later. They did agree that there was a mistake on the credit check, but they still rejected my application solely due to this comment. What they have said was that due to that I have made a comment here, they won't take me as a customer. Basically I finally understand why this company "seems" to have higher rating. It seems that they picked customers who can give them good rating in the long run, and use "credit check" as a smokescreen to reject you. So, the one who is being rejected may not post a bad comment, and the only customers left are the one who will give a good comment. If you post a bad one, it is very likely that they will terminate your services. Is it a fraud in the rating system? I dunno. Do you want to sell your soul and honesty to a gas company? I know you will know the answer.
Excellent service and cheap rates!!
Was initially hesitant to sign up for this company, but when i called, was warmly welcomed by the sales team and the sign up process was very easy. Actually felt too easy. This was in 2018, and haven't had a problem with them since then. They are honest, caring and cheap. That's a tick tick tick.
Amazing customer support and service
I was struggling to pay a bill and the staff were understanding and efficient. The company allowed them to reduce the amount and arrange a really achievable payment plan. I was late for my second payment but when I called the staff member was so kind and able to arrange my payment immediately. This helped my stress so much and made the whole thing really simple and stress free.
The transfer was easy and for free. Didn’t take me any effort. I remember when I switched to my previous retailer I had to make calls to get updated. But with Globird there’s nothing to worry about. Great rates, too.
I feel I have made the right choice to go with Globird Energy. Sign up was quick and no hastle, their rates are quite competitive, and they are an honest company.
Had a couple issues receiving the bills via email, but nothing that the excellent customer service team couldn't help with.
Great work Globird!!
Make the switch you won’t regret it!!
I was with Origin Energy for both my electricity and gas for over 12 years and after doing a thorough review of providers when my contract expired I was extremely impressed with Globirds rates which are very competitive. I should have made the switch years ago. Even the transition went smoothly and Globird kept me informed on the process. I love no lock in contracts and I can pay by bpay rather than direct debit.
Excellent service and quick response . Friendly and Courteous. Good job. Ring to change plan, easy and quick, the change was instant and easy to understand . Will recommend to friends and family members.
Application denied but thank you
My friend recommended me to switch to Globird but my application was denied, but thank you for that, that made me did further research to find the cheapest retailer and found that kogan energy is the cheapest for both gas and electricity for me. These monkeys shouldn't be in business, not only expensive but has also wasted people's time. My friend will also switch to Kogan energy.
Application rejected last minute
Changing my rating to 5 star, issue has been resolved. Daniel has called and explained, and I was given a better offer. Waiting for the cancellation from another provider before signing up. So far best customer service when dealing with energy retailer. Kudos!
Application was rejected last minute which was frustrating, I have no default whatsoever on my credit file and just recently approved for credit card with 40k limit. Please think twice before applying, they will just give more stress when moving home.
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Questions & Answers
After seeing the reviews here, I am looking at joining Globird. Globird has a Customer "Refer a friend" reward of $50 each for each new customer referred by an existing customer. If anyone who has a Globird account would like to refer me and get the $50, please reply to this post and I will get in touch with you.
Moving soon to Barooga NSW postcode though is 3644 which is confusing to some. Electricity rates show up on comparison web sites but not for gas. Is this correct? I may have to have a electricity provider and a gas provider as seperate enities. Correct ? Would prefer if you are able to provide both.
GloBird E.Globird Energy
Thank you for your message. We provide both electricity and gas services. Having said that, we have only recently launched in NSW, so it would be worth checking if both services were available in your area. You can get a quote online without having to put any contact details: https://quote.globirdenergy.com.au/welcome
I’ve just organised my gas account to be changed to Globird but have received a message from a 1st Energy? Who are they and why are they contacting me and more so, why has my information been given to a third party without my knowledge?
GloBird E.Globird Energy
Hi Sonia C,
You can be assured that your details have not been shared with a third party, as we take privacy very seriously. It would be worth contacting them to see how they have received your contact details - they are another energy company.
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