Globird Energy

I signed up with Globird a year ago and at this point I have had no issues... just as it should be! Sign up was simple and bills are all direct debit so pretty easy.

My friend recommended me to switch to Globird but my application was denied, but thank you for that, that made me did further research to find the cheapest retailer and found that kogan energy is the cheapest for both gas and electricity for me. These monkeys shouldn't be in business, not only expensive but has also wasted people's time. My friend will also switch to Kogan energy.

Application was rejected last minute which was frustrating, I have no default whatsoever on my credit file and just recently approved for credit card with 40k limit. Please think twice before applying, they will just give more stress when moving home.

They rejected my connection application as they say I have failed in a credit check, got the credit report today and it says I have a good score. Bunch of morons.

I had electricity connection for 3 years whilst renting. Never had a problem. Very responsive & professional when disconnecting. Great to pay bills early & receive a discount. No drop outs experienced

Never experienced drop outs actullay this is my first time setting up power to my house

So Im quite happy and glad with the result in the end a a

I use Globird energy and have been 100% happy with them for just about a year now. They are consistently quick in responses to questions and in the last month I have had some financial strain and they've helped to extend my due date to match up with my pay weeks in order to pay my bill without disruption or penalty fees. I find this to be rare to accomplish without multiple emails and explanations and late fees. The last two times I have requested an extension it's just automatically "yep absolutely can do that". I deal with a real person who is accommodating and supportive. I can't express how much stress this has taken off my shoulders. Would highly recommend.

I did some research and found them the cheapest. They were much cheaper than my last retailer which adds up significantly. Also they seem nice and honest. They notified me that I could change to a cheaper deal even.

We just moved house and we chose GloBird as our gas retailer. So far, calling them and via email to customer support proved to be great. The people I talked to were respectful and polite, things we greatly appreciate and qualities that are being lost. Thanks guys.

I called Globird today to enquire about transferring to them and the person that I spoke to said to me straight away that I'm better off staying with my current provider as Globird just recently increased their rates. WTH? I thought that was weird! The person that I spoke to didn't seem like he wants to sign me up so I didn't.

Globird Energy is a friendly company.Warmly costumer service,especilly Michelle.Give us a great help but free of charge.I only wanna say thank you again to Michelle.I hope have a long term service from Globird.

Called to connect for electricity and gas for my new house. And the guy gave me expensive offer. Where as the government website gives cheap rate for the same company.
The sucker on the phone told me in rude words to call again once I check the rates on their website.
Can be nice when you ask as well.

I am so impressed with the Naz who answered my inquiry yesterday
Found him to be so patient and willing to help with honesty and commitment
A testament to the customer service
Well done Globird

I have had the most pleasant experience transferring over from another energy provider. It was very prompt and professional and to be very honest, GloBird puts the other providers to shame!

I have just spoken with the most condescending and unhelpful person, who had attitude with a capital A!
I was trying to clarify rates and discounts that applied to a particular plan and unfortunately the person who I was speaking with was unable to really listen to the actual question I was asking, and trying to get more information on, then told me no-one has ever made the same enquiry or clarification, insinuating that I must be pretty stupid to be asking these types of questions. What a waste of time I'll stick with my current provider.

i was too busy and forgot to do my payment within discount period of time. When i realised, it was 2 day over due. i was so frustrated, but paid full fare immediately. The next day, i got an email from Glibird, said, i am still eligible for discount if i make the payment on the same day. so i wrote back, explained my situation. Glbird agreed to credit the extra money to my next invoice. i was so touched. thank you, Globird, for such an excellent customer service!

Turn around times are always within 24 hours. Customer reps are super friendly and understanding. There were couple of times when I missed the payment by couple of days, and when I requested, they would still approve for the lower rate as a gesture of good will. Amazing product.