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Globird Energy
3.5 from 240 reviews · View Statistics
Listing monitored by Globird Energy

Reviews

  • Transparency
    3.9 (145)
  • Customer Service
    3.8 (166)
  • Rates and Fees
    4.2 (151)
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William
WilliamGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

So far so good

published

I have just joined GloBird through a process of comparing plans. Thus far GloBird have made my transfer journey easy and have responded to my enquiries promptly. At this point, I am suitably impressed. Lets see what unfolds.

Transparency
Customer Service
Cheryl R.
Cheryl R.Greater Melbourne (Outer), VIC

Absolutely fabulous!!!!!!!!!!!!! Excellent company!!!!!!!!!!!

published

I have Globird Gas installed and I'm very happy with the company. My husband had arranged our gas service provider some years ago and I cannot remember the timeframe involved but it all went very smoothly. My Gas connection is fabulous and I have never had any dropouts whatsoever!!!!!

Transparency
Customer Service
Ali
AliGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes

Taking advantage of customers not knowing the new rates to charge more

published
Transparency
Customer Service
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Meme
MemeWyndham vale
  • 11 reviews
  • 9 likes

Got turn down gas sign up , such time waste and switched to another company

published

I only signed up my gas for globbird today cos their gas deal seems competitive online at the time. My electricity signed up with another new company is approved straightway and NO PROBLEM at all. But the gas with Globbird only was turned down. I have never ever had any sign up issues with any energy companies in the past years and years. I am so shocked. wasted my time today. Same day sign up with two different new energy companies but different results, my last sign up with a big energy company was late last year, apparently globirds staff emailed me that their credit thresthold is much higher than most retails. Anyway, I went with another reputed energy company and signed up straightway and their price is competitive too.

Customer Service
Incentivised Review No
ServicesGas
surindersingh29
surindersingh29Greater Melbourne (Outer), VIC

Feed in tarriff 6.7cents per kw other retailer give 10.2 cents

published

Try to give the same feed in tariff as some other retailer give . 6.7 cents per kw is too less . I have to think whether to stay with globird or changed to other retailer.

Transparency
Customer Service

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Mike O
Mike O
  • 7 reviews
  • 6 likes

Giant price increase

published

Today I was advised by Globird Energy that my electricity pricing was going up. Then I saw the figures. 38.4% increase for Daily Charge. 34.3 % increase for initial Peak usage. (and daily limit reduced from 30 to 20 kwh per day. 23 % increase for balance of peak usage. Hang your head in shame Globird. This customer is about to fly the nest. Others shop around don't go here.

Incentivised Review No
ServicesElectricity
Globird Energy
GloBird E.Globird Energy
Trevor
Trevor
  • 2 reviews

after initial issues with pdf bill all ok

published

I have been with globird for about a year now. I have had no significant issues with globird. Initially the pdf bill could not be opened on occasion (maybe every 2nd or 3rd bill could not be opened). I brought this issue to globird and after the second attempt to fix it, they all open now (for the past say 8 months).

Incentivised Review No
ServicesElectricity
Globird Energy
GloBird E.Globird Energy
Kilo
Kilo
  • 3 reviews
  • 1 like

Grossly incorrect "estimation" is now my problem and I should "pay up" in two weeks.

published
Transparency
Customer Service
Grant
Grant Greater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 1 like

Excellent Gas and Electricity provider. Great rates!

published

I have been using Globird for the past 2 years.

I find their gas and electricity rates the most competitive in the market.

I also have a grid connected solar system and they offer me great rates compared to other suppliers.

I have nothing negative to say about Globird and I have recommended them to my friends and family.

Excellent thank you

Transparency
Customer Service
Globird Energy
GloBird E.Globird Energy

Hey Grant, thanks for taking the time to pass on your feedback! We’re really grateful to have customers like you, word of mouth referrals help small businesses succeed. Thanks again.

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RM89
RM893223
  • 3 reviews
  • 4 likes

Follow up for customer service

published

Have received both Electricity and Gas Bills. Discrepancies in the " Pay on Time Discounts over the past 3-4 months compared to late 2020 accounts. Tried to ring, with no result after an hour hanging on. Eventually pressed 7 requesting a call back. No result. Sent and email, hopefully customer service will eventually get back to me.

Customer Service
Incentivised Review No
ServicesElectricity and Gas
Globird Energy
GloBird E.Globird Energy
Mitch
MitchSydney Surrounds, NSW
  • 3 reviews
  • 7 likes

Just received 1st bill, no app/website login

published

Electricity Supply Only.
Setup was relatively painless, although I did need to contact them to keep the process going.
Just received my first bill and it is a 15% saving over my previous supplier which is fantastic.

My con is there seems to be no way to monitor your usage or track your bills via their website and there is no app. Origin really kicks them to the curb on the technology front.

Transparency
Customer Service
Globird Energy
GloBird E.Globird Energy
Mitch
Mitch

Hi Dan, that is awesome news. I will definitely be a user as soon as it is launched and will revise my review as appropriate.

Sean
SeanGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great GloBird service and value

published

GloBird service transition was seamless and I'm immediately saving money. Twice they have alerted me to new offers, representing good savings as we head into the colder months. All very helpful for our large family home and tight budget.

Transparency
Customer Service
Globird Energy
GloBird E.Globird Energy

Hey Sean! Thanks for your awesome feedback! We’re stoked to hear we can save you some money whilst providing you an awesome experience!

Cheers, Dan.

Ben Tate
Ben TateSydney, NSW
  • 2 reviews

VERY HAPPY WITH GLOBIRD

published

Globird standard plan beats "special deal" of previous retailer. FANTASTIC! Quarterly bill under $100. No risk of being shunted onto a ripoff plan. GREAT! Easy to deal with Globird. Thanks Globird

Transparency
Customer Service
Globird Energy
GloBird E.Globird Energy
John N.
John N.Hunter Region, NSW
  • 38 reviews
  • 85 likes

Do not use GloBird for a new Connection!

published
Transparency
Customer Service
Globird Energy
GloBird E.Globird Energy
Claudia
ClaudiaMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Happy for a while now

published

We’ve been with Globird for a while now and are really happy as saving a lot. Firstly, I was sceptical but after more than 6 months our electricity and gas bills are still much lower than it was with Energy Australia. We are happy that we switched, the sign up process was very easy and straight forward. No issues at all.

Transparency
Customer Service
Globird Energy
GloBird E.Globird Energy
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Read more reviews - page 2

Questions & Answers

Pauline
Paulineasked

what is your average cost per year for gas and electricity for 6 person home

1 answer
Globird Energy
GloBird E.Globird Energy

Hi Pauline,

We’d like to give you an accurate answer, but there are so many variables. The kind of meter, the tariff type, the distribution zone, how much power and gas the six people you use, and when they use it.

The good news is we have built a free energy comparison calculator on our website. It can work out the answer for you instantly. You don’t need to enter your name or contact details to use it. Jump on the home page, click “get a quote” and the “new customer” it will look up your specific meter type and tariff. Then click “compare my bill” it will ask use your actual usage, and it will instantly tell you how much the same bill will be with GloBird.

Regards,
GloBird Energy.

Sam
Samasked

What should I do to transfer?

2 answers
Shaira Noshin
Shaira Noshin

Call them up and speak to the staff they will help you

Globird Energy
GloBird E.Globird Energy

Hi Sam,

Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.

Thanks!

Anonymous762
Anonymous762asked

Dear Past customers of Globird, Does Globird have any exit fees?
Thank you in advance.

1 answer
Thomas F.
Thomas F.

No. According to my research, almost all energy companies don’t have that fee.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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