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So far so good
I have just joined GloBird through a process of comparing plans. Thus far GloBird have made my transfer journey easy and have responded to my enquiries promptly. At this point, I am suitably impressed. Lets see what unfolds.
Absolutely fabulous!!!!!!!!!!!!! Excellent company!!!!!!!!!!!
I have Globird Gas installed and I'm very happy with the company. My husband had arranged our gas service provider some years ago and I cannot remember the timeframe involved but it all went very smoothly. My Gas connection is fabulous and I have never had any dropouts whatsoever!!!!!
Taking advantage of customers not knowing the new rates to charge more
I have been with Globird energy for a while. I recently check my energy rates to see why I am paying more than last year despite the fact that my energy consumption has been reduced to almost half. I realised that the rates they have been charging me for in the last few months have been about 70% more than what they have advertised on their website. Turns out they automatically apply rate increases but if rates are decreased they intentionally don't apply it to make more profit. This means each customer should constantly check their websites an...d ask for a better rate if they are changed! When I raised this to their customer support to backdate the price change, their response was clear. They only announce price increases and not decreases so they said take it or leave it! That's basically the way they are running their business. Be aware and stay away.
Got turn down gas sign up , such time waste and switched to another company
I only signed up my gas for globbird today cos their gas deal seems competitive online at the time. My electricity signed up with another new company is approved straightway and NO PROBLEM at all. But the gas with Globbird only was turned down. I have never ever had any sign up issues with any energy companies in the past years and years. I am so shocked. wasted my time today. Same day sign up with two different new energy companies but different results, my last sign up with a big energy company was late last year, apparently globirds staff emailed me that their credit thresthold is much higher than most retails. Anyway, I went with another reputed energy company and signed up straightway and their price is competitive too.
Feed in tarriff 6.7cents per kw other retailer give 10.2 cents
Try to give the same feed in tariff as some other retailer give . 6.7 cents per kw is too less . I have to think whether to stay with globird or changed to other retailer.
Giant price increase
Today I was advised by Globird Energy that my electricity pricing was going up. Then I saw the figures. 38.4% increase for Daily Charge. 34.3 % increase for initial Peak usage. (and daily limit reduced from 30 to 20 kwh per day. 23 % increase for balance of peak usage. Hang your head in shame Globird. This customer is about to fly the nest. Others shop around don't go here.
after initial issues with pdf bill all ok
I have been with globird for about a year now. I have had no significant issues with globird. Initially the pdf bill could not be opened on occasion (maybe every 2nd or 3rd bill could not be opened). I brought this issue to globird and after the second attempt to fix it, they all open now (for the past say 8 months).
Grossly incorrect "estimation" is now my problem and I should "pay up" in two weeks.
I had been receiving power and gas services by Globird, they subsequently send me a gas bill long story short, factoring an additonal 2 months worth of gas usage. They claimed the meter was read twice in the two previous 60 day read cycles, yet Globird negligently did not update the bill cost as they should have, at least since the cycle in April (probably much longer when you factor in the balloon charges) which indicated increased usage. The bill was 300% of what it usually is in a month. The corporate shill I spoke to just told me “thats how...it goes” and offered me 2 weeks to pay up as a kind gesture. Needless to say this is now sitting with the ombudsman. We won’t ever use this power/gas company again nor will I recommend them either. Terrible customer service and even worse internal controls or moderation of their processes. For all the hype Globird claims they sell of cheap rates, suggest looking into the real terms of this arrangement and that (their customer service at least) do not care for the consumer, as I have learnt. The man I spoke to even admitted they receive a tonne of complaints daily regarding balloon charges from loose estimation processes, that he would only blame “the distributor” for. Pathetic
Excellent Gas and Electricity provider. Great rates!
I have been using Globird for the past 2 years.
I find their gas and electricity rates the most competitive in the market.
I also have a grid connected solar system and they offer me great rates compared to other suppliers.
I have nothing negative to say about Globird and I have recommended them to my friends and family.
Excellent thank you
Follow up for customer service
Have received both Electricity and Gas Bills. Discrepancies in the " Pay on Time Discounts over the past 3-4 months compared to late 2020 accounts. Tried to ring, with no result after an hour hanging on. Eventually pressed 7 requesting a call back. No result. Sent and email, hopefully customer service will eventually get back to me.
Just received 1st bill, no app/website login
Electricity Supply Only.
Setup was relatively painless, although I did need to contact them to keep the process going.
Just received my first bill and it is a 15% saving over my previous supplier which is fantastic.
My con is there seems to be no way to monitor your usage or track your bills via their website and there is no app. Origin really kicks them to the curb on the technology front.
Great GloBird service and value
GloBird service transition was seamless and I'm immediately saving money. Twice they have alerted me to new offers, representing good savings as we head into the colder months. All very helpful for our large family home and tight budget.
VERY HAPPY WITH GLOBIRD
Globird standard plan beats "special deal" of previous retailer. FANTASTIC! Quarterly bill under $100. No risk of being shunted onto a ripoff plan. GREAT! Easy to deal with Globird. Thanks Globird
Do not use GloBird for a new Connection!
Be Warned: Globird only work Monday to Friday, 9am to 5pm. My new house that I bought at Auction was vacant for some time, from the last tenant, and the power & gas was Disconnected (Denergised) at the power meter. I applied online at Globird Energy on a Saturday morning for a New Electricity & Gas Connection, and the next available day was Monday. So I took this Monday, and recieved an email confirmation that GloBird Gas & Power would send an AUSGRID electricity & AGILITY gas expert to attend my premises & turn the power & gas on, on Monda...y. Come Monday 3pm, I got a "Your application has been rejected due to credit failure" SMS. Yet, I have perfect credit - I just got a mortgage & bought this place! Also, Why didn't they tell me immediately on the Saturday morning, so I could look elsewhere??? So now, I have wasted a New Connection slot with ALL other providers (AUSGRID & AGILITY only visit ONCE per day before 1pm), still do not have any power nor gas to my new house and have to find another Provider who only has a free slot to connect in 2 days time.. If there is a problem, they should notify you IMMEDIATELY...not in 2 days time when you are expecting Power to come on! Never again with GloBird!
Happy for a while now
We’ve been with Globird for a while now and are really happy as saving a lot. Firstly, I was sceptical but after more than 6 months our electricity and gas bills are still much lower than it was with Energy Australia. We are happy that we switched, the sign up process was very easy and straight forward. No issues at all.
Questions & Answers
what is your average cost per year for gas and electricity for 6 person home
We’d like to give you an accurate answer, but there are so many variables. The kind of meter, the tariff type, the distribution zone, how much power and gas the six people you use, and when they use it.
The good news is we have built a free energy comparison calculator on our website. It can work out the answer for you instantly. You don’t need to enter your name or contact details to use it. Jump on the home page, click “get a quote” and the “new customer” it will look up your specific meter type and tariff. Then click “compare my bill” it will ask use your actual usage, and it will instantly tell you how much the same bill will be with GloBird.
Dear Past customers of Globird, Does Globird have any exit fees?
Thank you in advance.
No. According to my research, almost all energy companies don’t have that fee.
Get an answer from our members and Globird Energy representatives
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