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Globird Energy
3.6 from 224 reviews · View Statistics

Reviews

  • Transparency
    4.0 (129)
  • Customer Service
    4.0 (151)
  • Rates and Fees
    4.2 (142)
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Condescending and dodgy customer service

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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kevin

kevinGreater Melbourne (Outer), VIC

this is good

published

competitive price rate
no pre paid credit payment
chinese language option
reasonable fail payment reminds
great discount for on time payment
best customer service ever
was highly recommend by a friend
no lock in contract
easy to use

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
Taylor-Kate B.

Taylor-Kate B.Sydney, NSW

Amazing Service and Rates all round

published

We were with Globird for 9 months before moving and not having gas in our new place.
We have loved being with them, the rates were amazing, communication was great and while they have only just been launching in NSW they were so good at getting us set up and sorted super quickly.
They have been flawless to tell you the truth and the staff are so lovely and wonderful.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesGas
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1 comment
Globird Energy
GloBird E.Globird Energy
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Brendan

BrendanGreater Melbourne (Outer), VIC

  • 2 reviews

Great rates and service

published

Been with globird for a few years now. Elec and gas bills have never been lower. They even called me once to inform me of another plan they had where I would have better rates that I wasn't aware of.

Incentivised ReviewNo
ServicesElectricity and Gas
1 comment
Globird Energy
GloBird E.Globird Energy
glenn

glennGreater Melbourne (Outer), VIC

lies lies lies from this company

published

stay away from these people for both gas and electricity you will regret it poor communication and makes excuses waited 2 months for communication never got anything YOU HAVE BEEN WARNED Ii had to chase up information and couldn't answer it couldn't find it wouldn't put a supervisor on

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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4 comments
Globird Energy
GloBird E.Globird Energy
glenn
glenn

you are aware of my complaint and i was told a supervisor would call me back and it simply doesn't happen still waiting after a week for a phone call just be honest and do what u say in phone calls and emails

Globird Energy
GloBird E.Globird Energy
Loki Yan

Loki YanGreater Melbourne (Metropolitan), VIC

  • Verified customer

Excellent service and product from globird

published

Since our first rent home, we have signed globird as our utility provider for 3 years so far. Not only their home product, but also their commercial product. They have very quick responding team for any of the problems. What I really appreciated is that globird has the best price we have since we move to Melbourne.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Xiaoxiao

XiaoxiaoGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great !

published

I got electricty and gas plan from April 2019 to now,my friend introduce Globird for me and help me set up. There is never been a power cut!Great company and good price.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
Michelle J.

Michelle J.Central Highlands and Goldfields, VIC

Called me with a better electricity offer than I could get previously

published

I am moving in 6 weeks and when I called previously about this last week the electricity rates had increased by 5cents per KWH. I decided to shop around.
This morning I received a phone call from Globird letting me know the price they could offer me for power was less than I am currently paying and there was no increase... Gas has gone up slightly so will re-evaluate gas prices before next winter but I am super happy with their service today. :)

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy

Join offer

published

Refer a friend campaign offer is quite good. Happy to invite my friend switch to this amazing company! Competition price compare with agl. Good choice, value of money, highly recommend!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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1 comment
Globird Energy
GloBird E.Globird Energy
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Very dodgy energy supply

published

signed up on 28th aug2020
20 day cooling off
18sept first meter read They charge from this date
27 oct 2nd meter read They have not supplied any electricity to house ,they charge also for supply
30th oct get bill from last supplier , also charge for supply and usage
No complaints department,every one can help, too you ask the hard Questions,then not there department
Dont have to supply anything in writing,just make it up as they go
Then charge a fee to leave

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy

Good service company with friendly staff

published

I have been using this company for 4 years. It is cheaper than other company. The rate is very comparative. I really recommend it. The set up period is very short too.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Robert T.

Robert T.Victoria

Good Price

published

Compared both electricity and gas rate (after discounts) , both lower than other providers. Have been with this company for 4 years, so far no problem at all. Maybe that's why so many people wanna sign up with Globird.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Theresa

TheresaGreater Melbourne (Inner), VIC

  • 2 reviews

Excellent customer service and prices.

published

I got Globird one year ago when I moved into my new home. We have Gas and Electricity and on a Direct Debit setup, which gives us a discount this way. On the odd occasion that I have called, the service and response has been brilliant.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Cadence

Cadence

  • 2 reviews

Good service good rate

published

I connect gas and electricity with them under my friend's recommendation. Their rate is very competitive, the service is better than my previous supplier. They solved my wrong registered supply address problem. Highly recommended.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy

Great customer service

published

Electric and Gas.
The quote was offered on the spot and the rate is very competitive. The switch process took about two weeks to complete, which isn’t too bad.
Haven’t had any issues with the power so far

Incentivised ReviewNo
ServicesElectricity and Gas
1 comment
Globird Energy
GloBird E.Globird Energy
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YUANFU YOU

YUANFU YOUSouthwest, VIC

  • Verified customer

Save money and provide good service providers

published

Before using GLOBIRD, I have used three electricity and gas suppliers. It really feels bad, the price is expensive, the customer service process is complicated, and it is not humane at all. After returning to Geelong from Adelaide, my friend introduced the supplier of GLOBIRD. I have used it for more than half a year. The experience is very good and the price is cheap, especially in the winter when the electricity consumption is high, but I don’t feel that extra money has been spent. , And the service is very good, the problem is solved quickly and humanely.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy

The reviewer stated that an incentive was offered for this review

Globird are very good to deal with!

published

We're an owners corporation management business. Globird supply electricity to many of our properties, and their billing is clear & simple, their prices are competitive, and they are easy to contact.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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1 comment
Globird Energy
GloBird E.Globird Energy

Fast, friendly and efficient

published

A big thank you to Quang and the team at Globird Energy for helping my mother out with her solar change over. They were fast, friendly and efficient throughout the process and very responsive to any queries since. Our experience has been fantastic so we’d highly recommend them.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity, Gas and Solar Buy-Back
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1 comment
Globird Energy
GloBird E.Globird Energy
Tony C

Tony CGreater Melbourne (Metropolitan), VIC

  • Verified customer

Good service, no hassle

published

Been with the company for little over an year now for both gas and electricity. No issue to-date which is very good. The initial connection took less than 1 business day so I got to move in when possible.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
c x.

c x.Greater Melbourne (Metropolitan), VIC

wonderful service and more

published

(more than) Fair rates for both gas and electricity
Fantastic customer service (on point and fast)
Almost instant transaction with no gap in-between
top of the range reliability with zero dropouts for my one and half year service

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Page 1 of 12

Questions & Answers

Sam

Samasked

What should I do to transfer?

2 answers
Shaira Noshin
Shaira Noshin

Call them up and speak to the staff they will help you

Globird Energy
GloBird E.Globird Energy

Hi Sam,

Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.

Thanks!

Anonymous762

Anonymous762asked

Dear Past customers of Globird, Does Globird have any exit fees?
Thank you in advance.

1 answer
Thomas F.
Thomas F.

No. According to my research, almost all energy companies don’t have that fee.

Anonymous762

Anonymous762asked

Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.

No answers

Get an answer from our members and Globird Energy representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

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