Globird Energy

They charge monthly an "estimated" usage cost. The actual gas company only checks quaterly. On average i've been charged 3-400 dollars a month for Gas this winter. Upon investigation this is well over double what I've used in the period. I've submitted two self reads and they've botched the refund twice.

My son, who is on the disability pension has just got a bill for 1 month $501. His last bill was $89 for 1 month. I have contacted the company on his behalf as I have to do things for him as he finds it hard. I find it impossible that his bill could go up so much. That would be $6000 for a year's electricity bill if this was the case every month. He lives in a little miners cottage and his use of electricity certainly doesn't warrant this totally unrealistic bill of $501!!!!!! I have sent an email on my son's behalf and am waiting for a reply.

I have been with Globird for around 12 months now, pricing is good and their response to my meter query was actioned very quickly as promised, you can't ask for more than that!

Had an issue with getting actual reads on gas supply. Globird were very responsive and precise to allow me to sort out my own self reads and get and accurate measure of gas use.

had a query and got IMMEDIATE response! couldn't believe it!

We have a residential power & gas supply. We changed to Globird from another retailer, there was nothing to set up except the quote and acceptance of Globird’s offer. We have a reliable power supply and don’t recall any drop outs.

Spoke with mateo. Pleasant, informative and constructive. Great represation of company

I received a rather large gas bill this months despite being overseas for all but 6 days of the billing cycle. The bill indicated estimated readings. Looking back through my bills, the last actual reading was in September 2021. I was told by GloBird that I can submit my own readings. I only have access to my domestic gas meter. The building's hot water gas meter is unreachable. I find it unacceptable that this company cannot obtain actual readings. Buyer beware!

While they have "discovered" they have been overcharging and refunded money - really not acceptable to not read meters but make estimates - their estimate was over 700kw higher than the actual usage - the property was not occupied during this period. They are either very lazy or very incompetent. Will never use them again.

Had some enquiries regarding the solar plans, used on-line chat, quick response and queries answered without any sales pressure to sign up. Good to have this kind of service, cheers.

Globird gave me an honest, accurate summation of the present state of the energy market. In previous queries I have always found them truthful and helpful. One of the very few honest companies around these days in the energy, health and insurance markets.

Have been with globird for 1 year now. started off pretty good until they switched to monthly billing. Its been 6 months now and all my bills are estimates. I havent had anyone read my meter for six months. What a joke. I assume i'll get stung with a huge bill soon once they read my metre. When I tell them, they said i can upload my reads myself. What a joke. What am i paying them for when i have to do all the work. I can't even go back to quarterly bills. THey don't allow this.

I set up both electricity and gas with them and it was a pretty straightforward process, and I haven't got much issues with them so far. Even when I decided to move on to another retailer the customer service representative was still quite helpful with my questions. I appreciate that they are upfront about tariffs changes, which allowed me to reassess to stay or move on.

Moved over from Energy Australia, Have received one metred read the rest was estimate and they charge monthly based on the last metred bill.
Mid June received a price increase where all the usage rates have nearly doubled. Have initiated the transfer back to energy Australia. Understand the issues with power supply at the moment, but with winter this increase is too much.......

Great customer service. Mateo answered all my queries in a professional way. Very helpful in listening and following up with the queries. Surely recommend globird to anyone looking to switching energy supplier.