2,901 reviews
AI reviews summary
GloBird Energy receives highly polarised feedback, with a significant divide between praise for individual customer service interactions and frustration regarding billing practices and price stability. While many users report excellent experiences with specific staff members who provide prompt and empathetic support, a recurring segment of the customer base reports substantial price hikes shortly after joining and difficulties with long phone queues.
Pros
- Exceptional Individual Support: Numerous reviewers specifically name staff members (such as Spring, Olivia, and Quang) for being professional, compassionate, and efficient in resolving complex account issues.
- Specialised Solar/Battery Plans: The "Zero Hero" plan is frequently highlighted as a standout product for battery owners, providing effective cost offsets and free charging windows.
- Responsive Email Communication: While phone wait times are a point of contention, the email support team is praised for providing clear, detailed, and rapid responses, often within hours.
- Straightforward Onboarding: The initial sign-up and switching process is described as quick and easy, with proactive status updates provided during the transition.
Cons
- Post-Onboarding Price Hikes: A significant number of users report receiving notice of dramatic rate increases (some exceeding 40-50%) within a few months of joining, leading to "bait and switch" accusations.
- Long Phone Queues: Recurring complaints highlight excessive wait times on the phone, with users frequently finding themselves behind 60 to 150 callers and experiencing unreliable call-back services.
- Inaccurate Billing Estimates: Multiple customers report issues with "estimated" gas and electricity bills that significantly overstate actual usage, requiring manual meter reads to correct.
- Aggressive Debt Collection: Some users who disputed final or estimated bills reported receiving automated threats regarding debt collectors and credit scores while still awaiting resolution from the escalations team.
Verdict
GloBird Energy is a strong contender for solar and battery owners seeking specialised plans like "Zero Hero," provided they are comfortable managing their account via email. However, prospective customers should be prepared to monitor their rates closely, as feedback indicates a high likelihood of significant price increases following the initial honeymoon period.
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After my distributer physically read my reader wrong, right in-between switching retailers, I was confused as to how to fix the problem without my final bill being outrageous, and then my first bill with GloBird being a confusing mess. I expected the situation was going to be a large hassle which would cost considerable time. My 'ex retailer' was… Read more
confused and quite unhelpful. GloBirds phone lines were backed up, so I gave their customer email a shot, since I figured I would need to be sending images of my meter eventually. Kunjal from their Customer Service Team replied within about 15 min with a direct answer to what I needed, and to what GloBird needed to move forward with my problem. After I sent another email with my photos, Kunjal replied quickly again with how the next processes should occur and in what time frame. Kunjal then emailed me again within the estimated timeframe to notify me my meter had been successfully re-read and invoices for both my retailers would be updated. Essentially zero hassle and perfect efficiency. Top marks to Kunjal and GloBird for this interaction.
I contacted GloBird energy and was extremely pleased with their prompt responses and guidance. Very smooth process. Thanks to Luke and Chloe for their assistances. Show details
Needed help with my overdue electricity bill and Olivia has been extremely helpful and gone out of her way to help me. I'm very grateful. My email was replied to very next day. Show details
Reviews with attachments
I found GloBird energy to be really helpful. My interaction with William Lake was really positive and convinced me to install the Sun Energy battery ESS Alpha ESS battery and he also convinced me to join Goldberg as my energy supplier and gas supplier which I’ve now done and that led me to apply for VPP status which seems to have been successful Show details
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Globird have been so wonderful, every time I get a better quote through the energy compare website they always match my quote. I have posted my referral code which gives you $50 off your first bill on my Google review of globird energy as product review keep deleting it. Highly recommend Show details · 1
We've signed up with Globird 6 days ago. We can't believe seeing our daily cost either on credit or zero. I have a 42kw Battery, 6.6kw Solar and 10kw Inverter. Show details
First time customer with Globird. Firstly, a massive thank you to Olivia from customer service. I initially called in feeling completely overwhelmed and confused by all the different plans and energy terminology, but she was courteous, friendly, patient, and informative. She explained everything so clearly that what started as me signing up for… Read more
electricity ended up with me signing up for gas as well.
I also want to thank Ross from sales. There was a misunderstanding on my end regarding meter accessibility, and I became quite stressed thinking I wouldn’t have electricity connected over the weekend while moving into my new place. Ross remained calm, understanding, and professional throughout the call, and made the right decision to help arrange an urgent call back from customer service for further help.
I got a call TWO minutes after talking to Ross. Chris from customer service, what a legend. Despite my frustration at the time (and admittedly struggling a little with his thick Aussie accent ), he stayed incredibly patient and reassuring. Within minutes, he managed to sort everything out and got my power connected on the very same day.
Hiccups can happen with any business, any company, but what truly matters is how problems are handled, and GloBird’s staff were exceptional. I can genuinely see myself being a loyal GloBird customer for a long time.
CS: Taylah is Great... Globird Zerohero is great. Getting paid to use electricity every day. 100% Electricity made in Australia > Cheaper than Chips Show details
ZERO HERO is still the best electricity plan for batteries . I've been with Globird for 2 weeks and every day has been a small credit. Zero hero let's me fill my battery for free from 11am to 2pm regardless of cloud cover. I feed 10kwh back in from 6 to 8pm which covers the daily use charge.... NO MORE POWER BILLS EVER. It was a quick easy… Read more
process to join and my call about another matter was quickly answered.
EDIT. 7 months in and each bill has been a small credit. The app is constantly being improved which is good to see.
Spring explained my questions in great detail and helped me join the ZeroHero Battery Program in advance, which was a huge help. Globird's customer service is the best in Australia. Thank you, Spring. Show details
Updated 2025-10-23: I would like to sincerely thank Christopher / Escalations Manager from GloBird Energy for his professional support and understanding. After some back-and-forth with the customer service team, Christopher personally followed up on my case, resolved the meter-reading and estimation issues, and made sure my account information… Read more · 3
was corrected.
I genuinely appreciate his effort, patience, and the respect he showed toward customers like me. His assistance demonstrates that GloBird values its customers and takes feedback seriously. This positive experience gives me confidence that the company is moving in the right direction.
Origianl 2025-10-18:
From $185 to $372 — Random Estimation, No Transparency, and a Sales Pitch Instead of Help!
I’ve been with GloBird Energy since October 2023, and my electricity usage has always been steady — about 10 kWh per day since April 2025. Then suddenly, in October 2025, my bill jumped from $185 to $372, with an estimated daily usage of 30 kWh/day — three times higher than usual.
When I contacted customer service to ask how this estimation was calculated, they avoided the question completely. Instead of investigating or arranging a proper meter read, I received a generic explanation about “seasonal variation” and “estimations based on distributor data,” followed by a sales pitch encouraging me to switch to another plan.
No one explained why my specific estimation (meter read 67704) was so far off from my actual pattern. The estimation feels random and arbitrary, not data-driven.
What’s worse, when the estimation jumps over 300 kWh, the usage spills into Step 2 pricing — where the rate rises from $0.38 to $0.40 per kWh — meaning customers effectively pay a higher tariff for energy they may not have even used.
It feels like a trap hidden in the estimation system. Even if they later correct it with an “actual read,” the overcharged amounts have already hit your bank account — and good luck getting someone to explain it clearly.
On top of it, the GloBird customer service also write to me: ... arrange for Endeavour Energy to attend outside of the scheduled meter read cycle. Please note there is a fee of $44 to book this service.
GloBird should provide transparent estimation data or arrange actual reads, not leave customers guessing while using inflated estimates as a reason to upsell different plans.
If you’re considering joining, you are living in apartment or unit, unable to do self-reading, think very carefully about how “estimation” really works — because it might not be as fair or consistent as you expect.
GloBird’s customer service has been excellent. They’re really responsive, kind, and quick to help. I sent in a question and got a reply the same day. When I followed up again, they responded within 10 minutes. Very impressed with their support! Show details
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What an honest energy provider, I’m totally happy with their service Truly trustworthy Show details
The customer service response is way too slow and energy plans way too difficult. Show details
At the start, I was given a good deal. Suddenly, my rates were changed significantly. My unit rate was increased by more than 40% and my daily rate was also increased significantly. When I check online, they are still offering much cheaper rates than what they are charging me. Offer ID: GLO704528MR and Offer ID: GLO704539MR. I understand that… Read more
energy rates need to be increased from time to time, but why not give me the rates you are offering online? Why increase by more than 40%? I feel it is nothing short of dishonesty and greed.
I called them to discuss this at 9:02 on Friday morning (29/8/2025) and was told there were already more than 400 in the call line ahead of me. So I requested a callback. They called me at some arbitrary time on Saturday, and I couldn't get to the phone on time. They sent me a text message asking me to call them again. I try and get a recording saying the call centre is closed and will only open on Monday.
I think it is best to keep away from this company.
Hi HAG, Thanks for your feedback. It sounds like… Read more
Latest follow-ups
We’ve been looking to change our energy provider for 5 months now. I’ve been researching a few companies because we have a solar battery now. Compared them and emailed a few. Globird were quick to respond. Quang was very helpful answering most of… Read more
our questions about changing over. Not many companies offer a good FIT anymore. Globird are offering 3 free hours 11-2 and 15c FIT. Will see how we go with them. Only issue is our FoxEss battery isn’t on their list.
Follow-up · After being with globird for about a month now we are slowly learning how to set everything up. Free power is only between 11am to 2pm. You will need to set your battery up to charge then. We were able to get up to 15c kw if we sold power back to the grid but after the 1st of July it’s changed to 10c which is a shame. Make sure your installer… Read more
Spring from GloBird was very helpful today in advising of alternative tariffs that are available to me. She was polite, knowledgeable and responsive to all my questions. Show details
Follow-up · GloBird is very difficult to get responses to customer enquiries but when they do they are good. The tariffs they offer provide good value, particularly the ZeroHero option. Ultimately I have continued to use them.
Globird are the best energy retailer I have experienced. Most competitive TOU tariff and Taylah has helped with updating estimated gas readings. Only misgiving is Solar feed in rate is peanuts, but I’m charging my EV entirely at home at no cost. Show details
Follow-up · My off peak rate is 17c per kWh and now that winter has arrived there is not enough solar input from 9kW of PV panels to charge the EV on a regular basis. I have a 16kWh Sigenergy battery. Last week after a 160 km day trip and totally overcast weather I had to charge off the grid with 25kWh at 17 cents/kWh. $4.25 cost to travel 160km. Thanks to… Read more
In-depth reviews
I invested almost 17g of my own money on top of the subsidy to get a 28.8kw battery and 10kw inverter and be part of the renewable transition. I was sold my battery with the assurance that globird had partnerships with the installers as well as the battery brand so I paid a little more to get a deal I thought would allow me to gain some of my… Read more
investment back. There's 1st shady move. Turns out...Only some batteries are eligible and a friend of mine signed up to find out that she couldn't bind her battery and they charged her 200 to change to an energy supplier that did. For one week's use with a battery that she couldn't bind and not one person said. 2nd shady move. The threshold to gain the zerohero is artifically low so there are times I am not even home and I lose it. I wrote and phoned to ask wth is happening and no response at all. Nothing. It's almost impossible for a household with kids to actually gain it yet the daily cost is way more than others. This needs to be increased or it's advertising a false premise. 3) The fed gov and regulator has worked hard to decrease our energy costs, yet to day I find out that I will not get my measly 7c afternoon feed in and they've increased the daily charge by 30c and the super top up has decreased by 5c. So if I stay with globird my bills will increase? So how is this in line with the reduction of overall costs? I got 5 months of this deal I signed up for.
I am really angry about this. No decent customer service except fancy graphics to make them seem hip and cool.
Come on Globird, read the room and stop the sly moves. Increase the threshold and give us back our super top up rate at a minimum. It means that now you get all my solar for free and what do I get for my investment except the feels???????
Hi Adrienne, We understand your frustration;… Read more
Zero Hero plan is great for those who have invested in home batteries. It took about 2 days from sign up to swapping over from my previous provider. On a sunny day solar panels provide more than enough power to run the house. On really cloudy and/or the short middle year days, even though there is some power generated, it may not be enough to… Read more
cover the household usage.
A Battery will get your through a day or two low generation days without breaking a sweat.
But when there is a few cloudy days in a row, by about day 4 it's getting low.
With the Zero hero plan that is never a worry as you can fully charge your battery during the 3 hour free power window everyday, like clockwork.
Additional bonus in return is being able to reliably export 15-20 kwh back to the grid during the peak usage window, thus getting a $1 bonus and a small amount back in feed in.
Unlike some of the providers, this plan can be set up to run on a timer rather than needing automation scripts based on market rates and if/then weather calculation scripts.
So far have gone from having a $10 per day electricity bill to about $2-ish credit. I haven't tested what happens when attempting to collect the credit but hopefully that is smooth too.
I’m on a bit of a journey with GloBird at the moment! Right at the beginning! I’m giving them 5 stars at this stage - with a few caveats. I signed up with GloBird a week ago after having a battery installed for the first time two days earlier I didn’t want to be trading the market with someone like Amber and GloBirds plans seemed to suit what I… Read more
wanted to achieve better than actively trading power on th wholesale market (like Amber). I’m not connected yet though and there’s been a few issues with the account set-up/correct plan/smart meter. Next day I called GloBird! … “You are 74th in line”!!! “74th”!!!! WTH!! I hung up, leaving a ‘call back request’. … nobody called! Two days later, I got onto the website (outside of the app) and requested another call back. Within a few hours I got a call back from Ringwood, Vic from someone for whom English as his first language; didn’t require me to spell the maiden name of my mother’s butcher’s dog (and then effusively praise me (from a script) for doing it) to make simple and obvious (non confidential) corrections to my account details.
Problem solved (I think)! First call! …… They’re probably busy, with so many new batteries coming on line, so the support is thin. But When I’ve contacted someone though - issues have been fixed! Instantly!
He ordered a new smart meter for me. We’ll see how that pans out over the next couple weeks.
So far, so (tentatively) good!
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Positive reviews
Very impressed that 'Siena' from GloBird got back to me so quickly. This is probably the first utility company that has shown genuine concern for my circumstances. Thank you Siena. Show details
Just transferred from another provider the service and ease of service has been great. Early days yet, looking forward to adding to this review at a later date. Their consultant Dara, was a pleasure to deal with and very helpful. MJ Show details
I called GloBird today to ask about moving to a more budget‑friendly plan because we don’t have a working solar system at our rental property. Luke checked our actual usage and daily rates and explained that our current GloSave plan is already the best option for us, even without solar. He also clearly explained that the solar system is the… Read more
owner’s responsibility and suggested we follow up with them about getting it fixed.
Luke was very friendly, patient and clear, and he took the time to answer all my questions so I could understand my options. I really appreciate the honest advice and good service. Thank you, Luke!
Negative reviews
I've been with Globird for 18months and have been receiving bills of similar amounts for all that time. They have never been able to read my meter as they can never provide a date that I could leave my gate open, only a timeframe of a 3 day period and I can't leave my property fully open for 3 days. But I have been sending photos of my meter… Read more
reading regularly and my bills have always been around $100/month.
Last month I received a bill of ZERO. I queried this and was ASSURED that there was no problem with my bill estimation (even though I sent them a photo of my meter reading). Guess what happened the next month? My bill was THREE times what it normally was. I queried this again and they said there was no problem and that was it. No offer to check it or anything.
I would NOT recommend Globird.
Hi Terrance r. We understand the frustration… Read more
GloBird have just advised me that my daily rate will increase by 21% and usage rate by nearly 27%. I tried to call customer service but was 69th in the queue. I emailed them and was placed in an email queue. 2 days later they advise pretty much to 'take it or leave it'. I would like to hear from SA customers who have or haven't been advised of these massive price hikes? Thank you. Show details
Hi auntyrusty, We’re sorry to hear about your… Read more (+2 replies)
Received notice of a substantial increase in my daily supply charge and contacted GloBird seeking an explanation. Rather than answering the questions asked, the response was effectively: “We can’t provide that information, these are the plans available, and you’re free to leave if you’re unhappy.” To top it off, the email finished by asking me… Read more
to leave a 5-star review so the staff member could enter an employee raffle.
Nothing says customer service quite like refusing to answer legitimate questions about a price increase and then asking for a positive review.
Very disappointing experience. Transparency appears to be in shorter supply than electricity.
Hi Michael, That wasn’t the intention, and we’re… Read more
Recent reviews
We had a query about our pricing. While I started frustrated that the initial issue had occurred, I want to commend GloBird for the speed and effective way with a sorted my issue. Bruce, in the escalations team, was courteous and ultimately was able to fix the issue. Show details
A quick call to confirm my eligibility for the ZeroHero option when my solar battery is installed was quickly sorted by Dara. Very helpful and precise. Thanks Dara. Show details
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Hi loyal user until... Thanks for taking the time… Read more