Excellent service and great people to deal with
These guys were well organised, professional and friendly. I would definitely recommended them to anyone looking for a good quality rental at reasonable rates. Stare clear of other rental companies that call you back offering special deals after you have submitted a quite request.
Genuine Family run business with 1st Class Service
Great rates. Great service, and no extra fees or sneaky add-ons. Convenient location at the airport and the friendly service makes everybooking easy. Will definitely use them again. We were unfortunately rear-ended 10mins after pickup and they were fantastic. First concern was for our welfare, then a chageover car was speedily arranged with little fuss.
- Verified customer
A Breath of Fresh Air!
These people are just lovely! Genuine and helpful! The rates were cheaper and the time it took to do the paperwork was a matter of minutes! The car was clean and had no problems. I did some slight damage which they fixed and sent me the bill for - it was very reasonable, and there was no fuss! I certainly recommend them, and I'll certainly be using them again!
I've spent a few years short of 10 years renting from this business and have never regretted it. I urge anybody visiting the Gold Coast to give them a go you shall not be disappointed.
Ian and Annmarie Webster, the owners of the business and their small team of employees are so personable and well spoken to me, it just makes renting from them stress free. That's why l keep going back to them.
My, rental car is always there waiting for me. The paperwork is done so swiftly and I'm off in impressive time. I've never had any problems with paymen...t issues which has generated in me great trust in them. I always recieve the vehicle l book which is important to me. As, a solo traveller l want a small vehicle. Try, explaining that to the well known car rental businesses who think for a solo traveller a larger vehicle is an upgrade. (Sigh) The vehicles I've rented over the years have all been well maintained and clean and a pleasure to drive.
These guys are great. The location is convenient, so you get lower rates than the big companies, and don't have to go out of your way to find them. They're in the parking lot of the airport. Ann-Marie was superb in giving me local knowledge and honest feedback about touristic things. Ian has gone beyond the call of duty to return my expensive sunglasses to me, that I left in the rental. Even so much as to offer shipping them to me in the US. Thanks!
- Verified customer
We rented one of their cars over the Christmas period and they were nothing but helpful! I had some questions about their fleet and Ian was very patient in his replies. The whole pickup and return process were also quick and fuss free. When one of my family members left her phone in the car by accident, Ian did not hesitate to mail it back to us (in Singapore!) at the earliest, without even asking that we pay for postage. If this isn’t the best customer service anyone can ask for, I don’t know what is! Thank you so much again! My family and I will definitely rent from them again when we return to Gold Coast
- Verified customer
they rescued our holiday
the staff at economy rental cars opposite the gold coast airport seriously rescued our first family holiday. my wife daughter and i had booked a hire car from one of the big mobs only to find on pick up that an additional rather large deposit would be required this was not an option for us. we popped across to economy rental cars and the guys here came to our rescue with a sweet proton s16 for the week for less than half the total cost of what the other crooks wanted for a deposit. completely hassle free awesome friendly and most helpful staff ...i cannot thank or recommend these guys highly enough. if you are coming to the gold coast and are looking for a hire car look these guys up you will not be disappointed. thank you guys. probably even saved me from divorce. cheers Mark.
Excellent! Everything is just so simple!
We went to Gold Coast with 1 infant, 1 kid and parent-in-laws and chose this company due to good reviews and much cheaper price. Hired a people mover. Email response is always prompt within 2 hours, clear explanation of all queries, very short walking distance from domestic terminal to their office, clean car and friendly staff etc. We requested 1 baby car seat and 1 kid car seat. The lady was very patient with us and changed kid's car boost to children seat a couple of times to suit our needs. Returning a car is simple and quick. After we've u...nloaded everything and took kids out from car, we were told all is good to go with a big smile on staff's face. Great company and Great service. Definitely will strongly recommend this company to all of our friends and family!
Very good, just take a pic of your fuel tank
Upon pick up they were very nice and welcoming. Car was in good condition. As soon as we jumped in we noticed petrol was only 3/4 full, used for a week and everything was fine. We filled it up 3/4 the night before and once we returned they indicated it was meant to be full filled. Which is perfectly fine, but they kept saying it was full tank when we got it (but it wasn't) therefore they will be taking money out of our bank account for the 1/4 tank. Do not like the fact that they kept pressing it was 'full tank'. This is enough for us to rent from another car hire.
Two families hired a Tarago 8 seater on our arrival at 7am. A short stroll from the domestic terminal and our car was waiting. The correspondence from the office to myself was always immediate, we were very happy with the price and [Name removed] was very helpful. We couldn't fault the car and the service we received from Economy. No hidden costs. Well done guys, we will be passing on your name to our friends!
Economy. Hired a tarago. Great service
Hired a tarago 8 sweater van this year in may. We had no
Robles at all. We found the staff so friendly and welcoming, picking up the car was quick and easy. No extra hidden fees.
Close to Gold Coast airport. Can walk from terminal if need be. But they will come and pick you up
We walked it. Whilst family waited at airport but on returning the van they were great they took us from their office over to the terminal
Vechicle. Was nice and clean. Had no problems at all. And would def. recommend and use them again instead of the big named brands
Close to the Gold Coast airport. Walking distance if need be. As not in main terminal keeps expenses dwn
Nothing that we found. Would def use again.
Hassle free and great service
We arrived an hour late at 9.30pm....[name removed] who owns this company waited and picked us up without any fuss from the arrival hall once we called him upon us clearing Customs, he then drove us over to his office nearby and did the paperwork in less than 10mins. All the time, he was cheerful and made us ( first time visitors to the Goldcoast) feel at ease with his humour and helpful pointers and easy conversation.
The car, a Magna was in great condition and we returned it 8 days later with sweet memories of our visit and hassle free transaction at this car rental company. I think the pricing was very reasonable as well. Thank u Ian and team for making this a great visit.
Friendly, reasonable price, hassle free paperwork, efficient.
Best Car Rental Company I've ever used.
Just a quick thank you and congratulations on a job well done.
We hired a Proton over the period May 31 - June 4 inclusive.
Everything was great - the car was immaculate, pick up was easy and quick
and return was even simpler.
Your rates,service and efficiency puts Avis, Budget, Hertz to shame.
Next time we're at the Gold Coast we'll be sure to hire from you.
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