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Move Yourself Trailer Hire

Move Yourself Trailer Hire

4.1 from 251 reviews

Reviews

Review distribution

5 star
146
4 star
44
3 star
19
2 star
16
1 star
26

  • Verified customer

convenient and easy.

published

hired a cage trailer, everything was easy and as expected, no issues with the trailer. but i feel it was a little overpriced with insurance being an extra add on when it shouldn't be. hence the 4 star rating

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store Locationbp salt ash
Vehicle Typecage trailer
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire


  • Verified customer

Welcome to 1995

published

The booking process online is relatively easy but once i had to pick up the vehicle it all went downhill. The interface for the pickup is built on Windows XP and the touch screen is so bad one of the station staff needed to reboot the machine for it to work. I then got stung for a partially full vehicle and had to pay triple the cost of the petrol as it wasn't full when i picked it up. Really not impressed

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire


  • Verified customer

Was supposed to be low loader only 100mm high instead was 300mm causing me to damage vehicle loading

published

Used trailer to transport sports car Gold Coast to Brisbane. Was not what was advertised not a happy customer. Was supposed to be low so I could load my car, not what I received

Value for Money
Product Quality
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Hi William, can you privately send me your best contact number so I can call to discuss? Thank you

Review collected in partnership with Move Yourself Trailer Hire

Karissa Pacheco

Karissa PachecoPerth, WA

  • 2 reviews
  • Verified customer

Quick & Easy

published

Items were clean, in good working order, and the BP staff/phone staff were helpful. The only issue is that the printed info did not state that you would need to bring your own straps to secure a car on the car trailer. I thought that the straps or some sort of "tie downs" would be included.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationCannington BP
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire


Melissa Lens

Melissa LensGreater Melbourne (Outer), VIC

  • Verified customer

Terrible

published

Guy had no idea what I was talking about and sent me to the pick up post machine.Float was dirty and had previous manure, middle panel board was broken, my horse ended up injured slicking his leg.Because he got caught on it. That we couldnt see when we picked it up as there are no lights in the area of trailers. The break wasnt seen till he had hurt himself. First photo is out line of where broken and the second you can see is were he has gotten caught and panicked

Red line is sitting on top of crack theres a white line underneath that is the crack

Value for Money
Product Quality
Customer Service
Booking Process
Vehicle Condition
Store LocationMelton
Vehicle TypeDouble horse float
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1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Hi Melissa, please respond privately with your booking or contract number so we can contact you and take the float out of service to look into it

Review collected in partnership with Move Yourself Trailer Hire


  • Verified customer

Good, but kiosk and keys handling instruction required

published

Good service, but hard to find location of the touchscreen kiosk and key location.
Internet instruction about using touchscreen kiosk and key handling should be emailed to users during booking.
Trailer I received was the same one that I booked.

Value for Money
Product Quality
Customer Service
Transparency
Return Claim MadeNo
Store LocationWerribee
See all answers

Review collected in partnership with Move Yourself Trailer Hire


Kerry A

Kerry A

  • 3 reviews
  • Verified customer

Excellent Service

published

What a great service, just pay, pickup and use! The staff at BP Midvale were helpful. My wife had already booked and paid for the trailer online, so we just had to enter our booking number and we were away. It was really handy to move our friend to new premises.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationOnline
Vehicle TypeFurniture Trailer
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire


  • Verified customer

Very Helpful

published

Needed a trailer to assist friends to move. This location suited our needs. The booking process was easy, as was the payment process. Trailer was as ordered. Customer service at point of hire was excellent. Return process was just as easy. Thank you, to all concerned. Highly recommend this outlet.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationPuma
Vehicle TypeTrailer
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire


  • Verified customer

Will be easier the second time

published

Clearer information regarding the self serve process of Pick up and Return would be useful for first timers. Apart from that every thing else was satisfactory and went quite well

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Trailer hire was just ok. Trailer as specified but tyres were borderline roadworthy.

published

Trailer hire was just ok. Trailer as specified but tyres were borderline roadworthy. I had to do 2 tyre changes due to low pressure and leaks. Went to beaurepairs for tyre change and they were unaware if the policy? Rang customer service and had to visit another trailer rental depot to swap spare tyres on outbound trip and same on return trip. Guy on the phone was helpful in sorting out the problems but would have preferred not to have any issues. The trailers could be checked more regularly for any maintenance issues. Looking elsewhere for next hire. Transaction were easy. Kiosk easy to use. Customer service helpful.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle TypeTrailer
See all answers

Review collected in partnership with Move Yourself Trailer Hire


Leonnie

LeonnieMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Easy move

published

Made the move very easy, will be hiring again in next few weeks. Prices were cheaper than I thought as well! Will be telling friends about move it yourself trailers...… Thank you

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Return Claim MadeNo
Store LocationBP Blakeview
See all answers

Review collected in partnership with Move Yourself Trailer Hire


Richard

RichardButler

  • 2 reviews
  • 1 like
  • Verified customer

Excelent.

published

I booked the trailer for pick up after hours (02am) so the guy from the petrol station was a bit worried but he manage to do everything right and the trailer was perfect so it all worked quite well in the end.
The suggestion would be not schedule to pick up a trailer after hours as the shop keeper have to login on the machine in your behalf but other than that was all good.
I will use the service again, for sure.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationButler
Vehicle Type7x4 trailer
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire


Debanie de Bruyn

Debanie de BruynSouth East Queensland, QLD

  • Verified customer

Did the job, but had to be cleaned first

published

Trailer itself was great, good price and made for a cheap move. However, trailer was full of old motor oil and we had to clean it out before use. Our soft furnishings could have easily been destroyed if it wasn’t noticed.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationAspley 7/11
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire


Leandra Richards

Leandra RichardsMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Simple and affordable process!

published

Couldn't have been happier with the way my hire went recently. I discovered that not only did I save 10% by pre booking online, but it also meant I didn't need to pay a bond payment!! Upon collection of my trailer the process was so simple. The return process proved to be just as straightforward and overall it was a very efficient service. I will definitely be using move youtself trailer hire again!

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle Type6x4 caged trailer
See all answers
2 comments
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Glad you found the whole process relatively simple and thanks very much for leaving a review.

No dramas, look forward to using your service again when needed!

Review collected in partnership with Move Yourself Trailer Hire


Maurice Reid

Maurice ReidGreater Melbourne (Metropolitan), VIC

  • Verified customer

Left indicator would not work

published

Left indicator would not work. I tested my car plug and tried over five different harness from the counter. Took a long time over 40 minutes before I could even drive off with the trailer. EXTREMELY FRUSTRATING!

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationShell Eltham
Vehicle TypeCar Trailer
Received Booked Vehicle No, I received a worse vehicle
See all answers

Review collected in partnership with Move Yourself Trailer Hire

samier malouf

samier maloufGreater Melbourne (Metropolitan), VIC

  • Verified customer

Moving house

published

Excellent website booking. Excellent customer service over the phone. Product met all my needs. This is the second time I have used this service. Would recommend move yourself to anyone.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers
1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Hope your move went well, thanks for the kind review.

Review collected in partnership with Move Yourself Trailer Hire


Tim and Kas

Tim and KasDUNCRAIG

  • 2 reviews
  • Verified customer

Simple, easier than owning a trailer

published

I needed a box trailer for a few hours. A really simple process to book and pay online. Pick up and drop off was at a local servo. It was quick simple and easy. The trailer was in good condition and was exactly what I needed.

Value for Money
Product Quality
Customer Service
Transparency
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire


  • Verified customer

Bad service

published

I rang and asked if they did one way trailer hire they said yes so I booked them in and paid. Then I got confirmation email saying we have to return trailer so I called back and asked them to explain why the had changed their mind. They said it was an error and they add shouldn't have said yes to one way hire. And that they will reimburse my money but will keep a fee off 10%. why when this was their error and it will take 5 days to reimburse my money. Disgusting business to deal with.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeYes
Received Booked Vehicle No, I received a worse vehicle
See all answers
2 comments
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire
Rosemary Weber
Rosemary Weber

Please email me asap

Review collected in partnership with Move Yourself Trailer Hire


Freddy

FreddyCanberra 2600, ACT

  • 2 reviews
  • Verified customer

Easy to book and easy to return

published

I would recommend this service 100%. Only if they have 2 hrs minimum suggested price $59 inc. gst. Some people do not need 4 hours for one trip to the tip. Deposit can be the same amount. By the way the return of deposit within 24 hours.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationBelconnen shell petrol station
Vehicle TypeUte with cage
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire

The reviewer stated that an incentive was offered for this review


Andre

Andre

  • 2 reviews
  • Verified customer

Good trailer, but no compatible lead for car

published

The booking process was simple and straight forward. Sadly, no cable compatible with my European car was made available. This made the hire incredibly frustrating as I only had a limited window

Value for Money
Product Quality
Customer Service
Transparency
Return Claim MadeNo
See all answers

Review collected in partnership with Move Yourself Trailer Hire


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