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Move Yourself Trailer Hire

Move Yourself Trailer Hire

4.0 from 311 reviews

Reviews

4.0

311 reviews
5
(178)
4
(56)
3
(22)
2
(19)
1
(36)
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Claire

ClaireSouth East Queensland, QLD

  • 2 reviews

So easy!!!

published

Hired a 12x6 furniture trailer on the weekend and everything was so simple start to finish. Value for money was exceptional and the fact that there is no deposit needed made it so much easier for us not to mention the trailers were all so neat and well kept. The Cole's express staff member helped us as soon as we had arrived, no mucking around we were in and out of the servo within 10 minutes and on return, same deal. It was such a stressful move and this company helped us transition into our home just smoothly!! 10 stars out of 5. Will definitely use them again.

Booking Process
Vehicle Condition
Store LocationBellbird Park Cole's Express
Received Booked Vehicle Yes
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Bryan W.

Bryan W.

  • 2 reviews

Good Customer Service

published

Rented a Trailer and ended up having an issue with my car. When i couldn't end up taking the trailer they offered and refunded the booking fee. Good and quick customer service on call to try help resolve early on a Sunday morning.

Customer Service
Transparency
Booking Process
Return Claim MadeNo
Store Locationredfern
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Tralier review

published

Hired a Tralier one way trip from Sydney to the central coast.
Very easy pick up and drop off paid around $150 for a days hire
Older Tralier one of the Tralier blinkers where out
That’s prob the only fault with the Tralier
But id use them again for sure

Customer Service
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Value for Money
Product Quality
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Stephanie

StephaniePerth, WA

  • Verified customer

Appalling from woe to go

published

I have never felt inclined to write a negative review of anything until now. The whole process of hiring a trailer for four hours was diabolical, including complicated systems which didn’t work, IT failure, equipment old and faulty, wrong information on file and appalling customer service from their partner service Coles Express. I will not spend more time detailing the catalogue of errors, if you want to know get in touch with me

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
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1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Hi Stephanie, personal DM sent.

Review collected in partnership with Move Yourself Trailer Hire

chris t.

chris t.Sydney Surrounds, NSW

Bad Company.

published

hired the trailer and upon return the service station was closed. I had not been informed that it would be shut within my hire window. Called customer service and was told that my hire windows had gone into the next day and I could either take it home or leave it. If I left it I would be liable to anything that happened to that trailer over night which is parked next to there other trailers. Never again.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationColes express padstow
Vehicle TypeCar trailer
Received Booked Vehicle Yes
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Mick

MickMelbourne

  • 3 reviews
  • 3 likes

Terrible experience

published

Booked ahead but couldn’t pick up because wouldn’t accept *legal* temporary licence document. Then tried on the spot with friend’s ID, but wouldn’t release as trailer ‘booked’ to original booking...

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationPort Augusta, SA
Received Booked Vehicle No, I received a worse vehicle
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Unsafe car carriers

published
Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationKingsbury BP, then Thomastown BP, then Thomastown Shell
Received Booked Vehicle No, I received a worse vehicle
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1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire
Dee

DeePerth, WA

  • Verified customer

Horse float trailer hire

published

We hired the horse trailer float for moving house. The trailer itself was the perfect size - we moved 1 queen bed, full lounge suit, bed side draws, side tables, book shelf & roughly about 9 big boxes of house hold stuff in 1 load.

We started the day off with a absolute nightmare - were running a little late for collection, could t find drivers license anywhere. The staff were soooo amazing !! Seriously they assisted with moving the trailer hire too a new time slot while we got our stogether. Could’t find the license, so again we called back. no trouble they changed the name of the booking so someone else could hire with the drivers license. Amazing customer service and soo thankful. Would recommend to anyone & certainly hire agian.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationAscot WA
Vehicle TypeHorse trailer
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

No assistance available!

published

Was frustrated when I needed assistance but no one ta the petrol station would assist me. Also brought the trailer back a fraction late and was slugged an extra $20

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationStrathalbyn
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Review collected in partnership with Move Yourself Trailer Hire

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  • Verified customer

Pretty easy to hire, very strait forward and cheap

published

Everything was handled well, unit was clean easy to hook up, plenty available. It served my needs. Bond money was paid back at once even without checking the unit. Hiring MOVE YOURSELF is well worth your money

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationPakenham, Melbourne
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Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Not happy Jan!

published

I rented a cage trailer to pick up a pallet. Half an hour later i realised that it had a drop down back gate, rather than a swinging one, making it impossible to use for loading with a forklift. Called to find if there was any chance of a refund and wa told no chance. Ended up renting a truck from another brand for almost the same price with a lot more capacity. Won't be doing that again.

Customer Service
Transparency
Value for Money
Product Quality
Return Claim MadeYes
Store LocationTingalpa QLD
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Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Excellent customer service

published

First time I used a trailer and can not find my lead which is under the spare tyre. The petrol station staff would not let me on the road without attaching the lead on. Called the customer service they canceled my booking and refunded me. The staff member was very nice and patient, when I was frustrated and feel stupid. Later I found where the lead is and used Move Yourself a few times and very happy about its prices and service. However some petrol station staff can be not so nice that affect user experience.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Store LocationSA
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Review collected in partnership with Move Yourself Trailer Hire

Hoghead

HogheadGreater Melbourne (Outer), VIC

  • Verified customer

Furniture trailer

published

Hire time started after leaving the depot . Ease of Hire & with telephone backup to rectify any problems. The near new trailer had everything working all in great roadworthy condition. I would happily hire from move your self again in the future.
Thanks again Gavin.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationColes express
Vehicle TypeFurniture trailer
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Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

easy to use and they were flexible to our needs

published

they were easily accessible by phone when i needed help. it met my needs. it was what i was expecting. it was local and we were happy. thanks very much

Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Helpful when difficulties arise

published

Pick up and drop off system is easy. I had a hire where a defect in the trailer meant I had a big problem. The trailer was otherwise in great condition and subsequent hire trailer was excellent condition.The tyre blew out and the rim was damaged. I returned the trailer late because I was so delayed by the incident. One thing you might add to the trailer kit is a matching wheel brace (wasnt the same size as my 4wd) I spoke with the company and they were very apologetic and offered me a significant discount on my next hire. Impressed with their service and would happily use them again. Next time Ill look more closely at the condition of the trailer before I get down the road.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store Locationgeelong
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Review collected in partnership with Move Yourself Trailer Hire

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Vinny

VinnyGreater Melbourne (Outer), VIC

  • Verified customer

Easy, economical and hassle free.

published

Trailer not same as ordered but rectified by customer service on mobile. No bond required just hirage fee very economical. Used trailer for house moving definitely met our needs thanks.

Customer Service
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationWerribee and Hoppers Crossing.
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Review collected in partnership with Move Yourself Trailer Hire

Sakuralia

Sakuralia

  • 3 reviews
  • Verified customer

Great trailer

published

Customer service was perfect.
All payments were handled quickly and efficiently.
Trailer was the exact match to what we booked.
We were moving a house and was a perfect amount of space for what was needed.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle TypeTrailer
See all answers

Review collected in partnership with Move Yourself Trailer Hire

David.

David.Perth, WA

  • 2 reviews
  • Verified customer

Excellent service.

published

Excellent service and good communication, the trailers l used were in good repair and always ready to go. The online booking and picking up process could be stream lined. Will keep using this service.

Transparency
Value for Money
Product Quality
Return Claim MadeNo
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Review collected in partnership with Move Yourself Trailer Hire

anthony

anthonyPerth, WA

  • Verified customer

easy hire service

published

I hired a car trailer and also extended the hire.
The whole process was simple and the staff were helpful.
Payment was automated with the touch screen and I was ready to go in about ten minutes.
The trailer was in good order and was able to do the job well. I actually used it to carry pallets that were loaded as the trailer had a flat floor and was most suited to my needs. I have also used their cage trailer.
all in all, a good experience and I will use them again.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationCole Express, Bentley
Vehicle TypeCar trailer and large cage trailer
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Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Good Value, trailer condition a little worse-for-wear

published

Hired from a Shell servo, the booking was easy and staff helpful. Trailer itself was well sized. The mechanical brakes were a little worn and not pulling the trailer up when loaded, which was a little concern. We moved on a particularly wet day and the rear tailgate leaked fairly badly (there is a sign to warn about this on the trailer, so that was fine and we were prepared).

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationTamworth NSW
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

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