7,264 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
Pros
Cons
Verdict
Overall sentiment toward Move Yourself Trailer Hire is largely positive, with customers frequently praising the convenience, affordability, and simplicity of the digital booking and pickup system. While the vast majority of experiences are seamless, a subset of users encounters occasional challenges with equipment maintenance, such as lighting or tyre issues, and occasional friction with the mobile-based check-in process.
The trailer (26) did not have a spare wheel / tyre. It had a bracket for the spare but no spare attached. This is a problem for me as the hirer of the trailer. I request a part refund for the lack of a spare.
Very easy collection from local BP store, easy online payment, easy return, very convenient. Only issue was double checking lights as one blinker sometimes did not work, perhaps due to dust everywhere.
Quick and easy to pickup and return the trailer, great assistance over the phone in making my booking, no issues and trailer was in good condition. Only downside was I couldn’t tell what kind of trailer brakes it had before pickup but otherwise it went well. Show details
Reviews with attachments
Fairly straightforward forward process to book and pickup a hire trailer. The car trailers are well maintained, solid and tow well. Ramps and winch work as they should. My only complaint is a lack of tie down points in the centre but the front and rear quarters of the frame are sufficient. If you have a lowered car you may need to use some… Read more
small wood blocks in front of the ramps to avoid scraping the bumpers. That's not a fault of the trailer but your fault for having a cool car.
Would recommend 10/10
Nice and easy process. Good customer service. Trailer was good size for a move Show details
Manager at Leumeah was a great guy. Very helpful and sorted out our problem with hire from Liverpool. Show details
Brilliant. Last minute/very early morning pickup. 1 phone call, and all was sorted in minutes. I think I was a bit ovakill with a tandem, but better to be safe than sorry. My landscaping is well underway now. Cheers Show details
Great company service from staff some of the best staff ever Show details
Excellent service, informative and great trailer, very easy system. Ta
As per usual. Love using you guys for trailers. However, noticing a pattern of maintenance required. Example, this trailer as per others had I to adjust the cable for brakes to work and this one's Dolly wheel was bent when we picked up Show details
Great system easy to use. The trailer was perfect for the job. Will definitely use your service again. Show details
Fast and easy system, and great customer service. Will definitely use agin. Show details
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So impressed the way i been booked the ute , online Is easier way , pickup and dropped off not problem…. Definitely i will use it next time Show details
Easy to hire, customer service was great...trailer was in tip top condition, no issues..... Hired to for 2 days to clear out downsizing rubbish and stuff, but finished it in 1 1/2 days, so was very happy to return the trailer early.... I would definitely hire again if I needed a trailer ..thank you Show reply
Booking process was very simple and easy with the QR code. I hired it from one location and just 2 days before pick up i needed to hire it earlier, i made a phone call and the person was able to extend my hire without any issues. I was supposed to return it to the same place were i hired it from but the service station had some fuel issues and i… Read more · 1
was asked if i could drop it off at a different location. They were able to find another location closer to home. All in all i had a fantastic experience and i would highly recommend your service and trailers and i would without question have no hesitation to hire again or recommend it to others. Thank you.
This hire was a little bit more expensive than others but totally worth it Nice and convenient easy no Hastle pick up and drop off Perfect trailer for carrying a car. I took the higher for 9 hours instead of 4 only cost a little bit extra and I was able to do two jobs which saved me heaps in the long run. The only tricky thing is trying to find… Read more
the people to hire it from I first drove past OTR and saw trailers so I googled OTR trailer hire but there's no such thing I then rang to book one and that's not possible because it's run by move yourself and not OTR I soon learnt I need to book it online through move yourself.
awesome trailer and very accommodating staff thank you so much
Smooth, easy and hassle free transaction. Instructions are clear and easy to follow.
Latest follow-ups
Simple, easy hire experience – Simple, straightforward & easy process. Friendly staff. Vehicle was the same one I had booked & was expecting to drive. Used to pick up 2m x 1.1m solid wood bookcase which easily fit the caged Ute laying down. Only complaint is tardiness of bond… Read more
return which is naturally blamed on a third party (the financial institution you use) - it’s always someone else’s fault
Follow-up · Pickup wait time (paperwork etc) about 5-10mins Fuel - did 45km, cost $6 to top up tank Condition- roadworthy, Airconditioned, Bluetooth
Easy process. Good value for money and a wide range of trailers to suit your individual needs. Show details
Follow-up · Pick up and drop off process is easy. Shell employee was extremely helpful when I ordered the 6x4 box trailer.
Excellent friendly service.. No [Content Removed] I'm serious the staff were excellent
Follow-up · Everything was top notch and that's the truth... I tried other trailer hire places ie the servo ones and had issues with trailer hire AND counter staff .. This company IMO are the best 100%
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Positive reviews
Service was good when I contacted them. The vechicle was clean and smelt good. Only down fall is the bond is high and they take it from u but on return u have to wait upto 24hrs which I don’t understand. But overall good Show details
Super easy really convenient. The check-in and checkout process couldn’t be simpler. My only negative would be the cost which is slightly above market but I guess you pay for the convenience.
Great trailers be handy if they did a return earlier discount/ refund percentage back sometimes the hire we do may not be needed for that period of time and be nice to get a little (early return refund of a percentage) not the whole lot of course but just little back hopefully maybe soon
Negative reviews
Two attempts to use the terminal at Astron Service Station . Both times your terminal was faulty and not working correctly Terrible experience. Will never use U Hail again
The staff at BP Sale were helpful and courteous however processes did not run smoothly as there was some sort of systems confusion re fleet number and matching key sets etcetera causing delay & concern re required trailer availability for an appointed time pickup in Mornington
There weren’t working tail lights. My return trip was at night. 3 hour trip turned into 5 hours trying to stay off the highway. Incredibly stressful. Hire company doesn’t care, solution ‘a discount on next hire’ - won’t be one.
Hello, Thanks for your feedback, and… Read more
Recent reviews
This was such an easy hiring process. I needed to pick up a heap of landscaping products from Bunnings. Booking took less than 5 minutes, pick up took no more than 10 minutes and drop off was super easy. I'll definitely use this service again! Show details
Easy to access and great service Trailer was in top tier condition and helped move my son and his young family into their new home. Would recommend this service to everyone. Show details
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Hello Robbie, Thanks for your… Read more