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RedSpot Car Rentals

RedSpot Car Rentals

3.6 from 984 reviews

See the Best Car Hire in 2019 as rated by Australians on ProductReview.com.au.


Not great for drivers under 25 and on their Ps

Customer service was ok. Staff didn't acknowledge until I started the conversation.
Had to cancel my reservation on the spot (no cancel fees so that was ok) and there were hidden surcharges on my reservation as a provisional driver and under the age of 25 despite making previous enquiries on the prices via email which I provided my details prior to the reservation.

Value for Money
Transparency
Customer Service

Dodgy Beware!!!

Warning do not rent from these fraudsters!!! 
 I hired a vehicle from Red Spot and had been hiring long term from them. My wife and I were on our way to my doctor because I have chronic Crohn's and have a 10cm stricture in my bowel and am waiting to have surgery. We were unaware the hire company had been trying to get in contact as they usually took a payment for the period of a week which we had done and did not think there was anything owing and were unaware they had been trying to get in contact, which had not been an issue in the past. All of their listed email addresses bounce back and all of my attempts to contact them by phone had been ignored. I had to call in excess of 15-20 times on occasion because their one listed phone number for Brisbane airport would ring out and there was no where to leaven a message. After trying that day and the previous day without success to contact them we were pulled over by the police and arrested at gun point. No apologies or explanation, they even lied to the police and said they had report the vehicle stolen on the 25th of April because of non payment yet we have proof that a payment was taken on this date. They also told the police that we paid for the entire period up front which was also a blatant lie and as a consequence we were both arrested and held for several hours where I was denied my medication and proper decent human treatment. There was some minor damage to the vehicle and since this has occurred I have tried every day for 3 weeks to get in contact with Red Spot to find out how much is owed and how I can pay the balance of what is owing. I spoke to a very friendly Manager by the name of [name removed] who could not believe our story and said in these circumstances the charges are usually dropped once contact is made and the vehicle is returned and could not understand why [name removed] had locked my file and would not return emails of phone calls. I have tried phoning multiple times per day since the incident and followed up with emails. I have only had one call back and no information has been sent to me, I do not have a way to make payment and until today had no idea what was outstanding until I received the brief of evident from the prosecution. They claim there is $4,400 owing and no payment has been made yet they have deducted $1,000 which has not been reflected and they will not return emails, phone calls or any kind of communication to get this matter sorted and finalised. I have also tried contacting the CEO [name removed] without success who responded by phone to an employee and said I would need to speak with [name removed] who is handeling the matter but ignores all phone calls and emails. I have left countless voicemails and emails which have gone unanswered and fail to understand why they don’t want a speedy resolution or payment for what is owing. The only conclusion that I can come too is that they are trying to stitch me up which I think is disgraceful. I have made every attempt to get this matter resolved and think it’s disgraceful they would treat a customer this way. They don’t care about customers, they treat people like dirt and even when they try and do the right thing they seem more interested in seeing people punished. It’s not a company I will ever do business with again, I was a good paying customer and have never been treated like this by any other company in my entire life. They don’t deserve your business and they simply don’t care, it’s all about the dollars and cents to these people. Beware and hire at your own risk

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle

Extremely Poor Customer Service

Once again I find myself having a negative experience from the Red Spot team at Potts Point! Today another unauthorised transaction was taken from my account weeks after the rental car has been returned without prior notification or warning as requested several times. Their team member Diana used the excuse of not being authorised but unwilling to speak to the person that is authorised. This company and branch are extremely difficult to deal with and are not solutions focussed. I would not recommend any rentals through this company! I have found other providers to have far superior customer service and communications methods.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes

Worst Customer Service Experience Ever

I rented a car for 2 weeks and returned it 7 days early so was due a $230 refund. 3 weeks after returning the car I am still waiting for my money. I called their customer service number 4 times and each time waited over 25 minutes just to have my call answered (if at all). When my call was finally answered I was told the refund hadnt even been processed in their system yet, and the customer service rep couldnt help but would simply "notify the duty manager" to process the refund. Another week passed and still nothing so I contacted them via their feedback form online, received zero acknowledgement and have not been contacted at all. I emailed them at info@redspot.com.au and again received not even an acknowledgement of my email. It should not be this hard to get my money back!! The refund should take them all of 2 minutes to process in the system but still I wait while they hold on to my money. Their customer support is absolutely terrible and their staff has no accountability whatsoever. I will never rent from Redspot again.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle

contradictory advice, no refund

i phoned to ask if there was any refund on an early drop off. I was told there was. i had the car for 2 days instead of 4 due to family illness and the car wasn't being driven. Wasted my time plus my return lifts time driving the car to the Newcastle Airpirt to be told they don't do refunds.
I still don't know who I booked with as paperwork says Redspot but there is no signage for Redspot at the airport. Attendant at counter did not elaborate on who I booked with either. Not even after asking for directions from information to find Redspot counter. I am furious I left my dying mothers bedside for no reason.

Value for Money
Customer Service

The worst experience I have ever had

Customer service was terrible, we booked through Jetstar and it made things even harder. The car we booked was not available and we were not refunded any money for a smaller vehicle just told to deal with it. The car on the outside was filthy and embarrassing to drive! The extra charges were ridiculous, if you go over extra kms they charge you an extra $40 + the kms. DONT waste your time. Would rate -10 of possible.

Value for Money
Customer Service
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle

Hold of full excess of $3871.17 for wing mirror damage

We returned a car at Hobart Airport with a crack wing mirror on 11 January. Red spot charged us full excess of AUD3871.17 for it. We were advised once the repair bill is received, the remaining fund will be refunded to our credit card. We have been emailing and calling last two weeks to chase the repairing bill, surely the wing mirror would not take long time to change. However they replied us that they have not received the bill. Today the claim department even hung up my phone. I was shocked by their rude attitude. Clearly this company try to hold our full excess as long as they can. We want our money back!!!!!
Customer service? None payment handle? rip customer off, will be customer again? Never


Poor Customer Service and unacceptable delay in providing car

I will not use this company again. From rude staff to not having the car booked. This caused a very long delay before they downgraded me to a small car that I wouldn't be able to fit my family. I had to argue and cause a scene before I was provided an upgraded car. The event caused me emotional stress and made me miss an interview in geelong. Unacceptable.

1 comment
I am very sorry to hear of your disappointment with both our service and vehicle delivery. We would like to assist with your experience and ask that you provide your Rental Agreement number directly to our Customer Relations Department at feedback@ehiglobal.com.au.

Never again

RedSpot and subsidiary Alamo failed to provide pre-booked car on 27 December and have not returned deposit since this time. Apparently cars were not available for us or other pre-booked customers. The bigger issue was that at no time were we forewarned ahead of arriving. This put our holiday plans in disarray and after losing a full day trying to contact RedSpot by phone (another whole story of wasted effort and frustration) organising another car at significant additional expense we have still not heard anything from RedSpot either apology, reimbursement of our deposit or details on claiming expenses. Unprofessional, disorganised and completely unreliable.

1 comment
Dear Peter On behalf of Redspot Enterprise I would like to offer you our sincerest apologies for your experience. I welcome the opportunity to review your case and work with you towards a positive outcome. Please email feedback@ehiglobal.com.au with your full name and reservation details. Regards Allison

Make Sure To Check Your Bank Details !!!

I was just checking my bank account details when I noticed $200 held as a bond had not been put back onto my account, on calling Red Spot Hobart. They told me I lost it because I called them about a puncture I had in the city.
So RedSpot sent RACT to fit the new tyre. Customer Service Zero
Stars Zero
Care Factor Zero
Car Ordered Zero
Was A customer. Now NOT

1 comment
Dear Denno, I am sorry to hear of your experience and welcome the opportunity to review your case. Please send through your full name and rental agreement details to feedback@ehiglobal.com.au and I will review your rental and contact you to discuss and address your concerns. Regards, Allison

Flight delayed - cancelled reservation

Terrible company and customer service. Our flight was delayed but Redspot felt it was fine to cancel our reservation and rent our car out to someone else. Didn't try to help, just said "it is what it is". Thankfully the folks at Thrifty were able to help us out, they were great!

1 comment
Dear Mike D, I am sorry to hear a vehicle was not available on your arrival. In the event we have a flight number, vehicles are saved for your reservation until after a flight clears. In the event we do not have a flight number or phone number, a vehicle will be released. Please email feeback@ehiglobal.com.au with your full name and I will review your reservation and offer any assistance I can. Regards, Allison

This is Perfect for Provisional Drivers

All the major car rental companies are allowing the user to book a vehicle without asking for licence types(provisional / Full). Once the user goes to pick the vehicle then they check the licence and cancelling the booking if user holds a provisional license.This is really bad. If user is informed about licence restrictions prior to booking, user can plan accordingly.

What I liked most about Redspot is they will allow provisional drivers to hire a car and process is simple and quick.

Their customer care is really awesome, I have experienced this in Melbourne Tullamarine airport.
Big Thumbs Up for RedSpot.

1 comment
Dear Venkata We really appreciate hearing of your pleasing experience and will share your appreciation of the Melbourne Airports Customer service with them. We hope to assist you again in the future. Kind regards Customer Relations Team feedback@ehiglobal.com.au

Zero systems at this joint

Wait in line for 1 hour, only 4 people in line when we get there. 20 minutes to process a "pre-booked" car only to be told we must wait another 45 minutes for the car. Watching the staff working through the bookings is a joke, soooooooo slow, nothing is easy, nothing quick. Why the hell do you even have online booking if you basically start from scratch when at the booking desk?! Seriously Redspot, is this your first day on the job? Place $1000 bond, be surprised if I see that again!

1 comment
Dear Pike Thank you for providing details of your recent rental. I am sorry to hear of your experience. Can you please provide a copy of your rental agreement number or email through your full name to feedback@ehiglobal.com.au. We can then review your rental and call to discuss and address your concerns. Regards Allison

Redspot hates business customers..takes them for granted..

As a long standing business customer I am disgusted with the service received yet again yesturday at Melb airport. ..time after time my car is NOT ready...paper work is never ready as it should be and this company constantly looses my drivers licence and credit card details..
Spoken to numerous duty managers over the past couple of years and they each keep rehashing the same excuses (LIES)..
I am sick of being taken for granted by this company as they clearly don't value loyal regular customers...
Enterprise member # 830527946

Buyer beware never again

Advertised cost per day $26.90 actual $47.25 with commissions. Add full insurance $100.90 per day. Add petrol plus road tolls and their commission again and you are not getting a car for the advertised amount. So they insure the vehicle and then charge me the equivalent of 12 months insurance based on what I pay for my home car for just four days use. Be careful what they advertise is not what you get.

2 comments
Dear Regina As per our previous emails, I can confirm that you have reserved a vehicle with a $4400 damage liability. An option was offered to you to reduce the damage liability down to zero, which you have chosen to do. As per my email, please keep my records on file and feel free to contact me prior to any future reservations with us or any other car rental company and I will ensure you are aware of all inclusions and exclusions and assist with any questions you may have. My email is feedback@ehiglobal.com.au. Regards AllisonNever again Allison

Never Rent a Car from Redspot

I returned my car on 6 November 2018 and was greeted by Sales Agent on duty [name removed]. Upon checking of the car and fuel she mentioned that everything was ok and I returned the keys and proceeded to checkin at Perth Airport on my return journey. In less than 5 minutes after that I got a call from her stating that there was a dent at the bottom of the car. She mentioned that there was nothing mentioned on the car form upon my collection of the car. Firstly if the dent is at the bottom of the car and the car was not lifted up for my inspection, how am I supposed to notice of this dent in the first place. This dent could have originally been there caused by someone else and I did not meet in any accident or coalition.
Therefore it is unfair for you to charge me for any damages for something which could have been there for a long time and not caused by me. I got photos taken by me to proof that the body of the car was in good condition and the only dent was below the car which I am not sure how she managed to find that out only after i left the place. She has now made an authorization of AUD2750 to my credit card which I would want you to make that reversal and to investigate this matter which I find it very strange and unprofessional.

1 comment
Dear Bernard Thank you for raising your concern. If you could please provide your Rental Agreement number and full name to our direct Customer Relations Department, feedback@ehiglobal.com.au, we will be able to review your concerns directly. Kind regards Toya Torode Customer Relations Department feedback@ehiglobal.com.au

Joke

Redspot is a joke. Nobody at the counter, sent our car to international departures instead of domestic and kept us waiting 2hours.

1 comment
Dear Louie I am sorry to hear of your experience, can you please email feedback@ehiglobal.com.au with your contact details for us to review your case? Regards Allison

Never rent a car from this company

The worst company you could ever use, no customer service. They charge your credit card for no reason, with out letting you know what the problem is, give a feeble excuse, they will never check the car with you when drop it back and makeup things that you can never prove, and then charge you an exorbitant amount of money, to get a breakdown is nearly impossible to get, the customer is never right, once you have left Australia their is nothing you can do, as the already have taken the money off your credit card. They are dishonest and should never be trusted. Beware before it costs you up to $4000.00.

5 comments
Dear Kimbo I am very sorry for your disappointment and would like to investigate your situation. If you could please email feedback@ehiglobal.com.au with your Rental Agreement number and full name of the hirer, we'll endeavour to assist. Kind regards Toya Torode Customer Relations Department feedback@ehiglobal.com.auWhy would I, have been down that road and nothing changes. Redspot staff all need lots of customer service training, I am so surprised you are still in business with all the bad feedback you get. Word of mouth is very powerful, I hope more people read the feedback prior to booking.Dear Kimbo i welcome the opportunity happy to review and discuss your case. Please email feedback@ehiglobal.com.au with your Rental Agreement number and full name of the hirer and I will call you to discuss. Regards Allison McLeay Customer Relations Department

Excellent services!

The staff has great customer service taking care our booking and the rest was perfect. We also got a great car for our trip. Recommended services

1 comment
Hi Ahmad Zaim We really appreciate you sharing your great experience. We are very pleased you have enjoyed both our outstanding customer service and well presented vehicle. We do hope to see you again. Kind regards Toya Torode Customer Relations Department

Great service!

Fantastic service on picking our car up at cairns airport.
Just as good on return - where the manager Sam met us and checked our vehicle in record time!
We will continue to use redspot!

1 comment
Dear Gregg This is fantastic to hear! Thanks so much for sharing your great experience. I'll let Sam know of your satisfaction with his outstanding service. Thanks again and we welcome the opportunity to assist you again sometime. Kind regards Toya Torode Customer Relations Department feedback@ehiglobal.com.au

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Questions & Answers

Do u rent to P players? I’ve actually had a license since 1990 but moved states & didn’t switch over in time so have had to go through all the revenue again!(am 45& experienced driver)
1 answer
Dear Jane Thanks for your enquiry. Yes we do rent to Provisional Driver's. Feel free to check out this link for further information... https://www.redspot.com.au/P-Plate/. Let us know if you require further assistance by emailing feedback@ehiglobal.com.au. Kind regards Customer Relations

I have a claim with ehiglobal as someone in an enterprise rental car ran into my car. The claims department are refusing to pay for the rental car that I used while my own car was being repaired, despite previously stated in writing that they would pay this. I have found their business practices to be unethical and deceptive. When are you going to pay my car rental costs as agreed? You have tried to set me up to be responsible for over $3000. Shame on you.
No answers

How soon can I get back my security deposit from your company? I have email all my details but no reply from your side.
1 answer
Dear Ee Huey Ling, please email feebback@ehiglobal.com.au with the name the rental was rented under and/ or the rental agreement number for us to review.

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