Not great for drivers under 25 and on their Ps
Customer service was ok. Staff didn't acknowledge until I started the conversation.
Had to cancel my reservation on the spot (no cancel fees so that was ok) and there were hidden surcharges on my reservation as a provisional driver and under the age of 25 despite making previous enquiries on the prices via email which I provided my details prior to the reservation.
Warning do not rent from these fraudsters!!! I hired a vehicle from Red Spot and had been hiring long term from them. My wife and I were on our way to my doctor because I have chronic Crohn's and have a 10cm stricture in my bowel and am waiting to have surgery. We were unaware the hire company had been trying to get in contact as they usually took a payment for the period of a week which we had done and did not think there was anything owing and were unaware they had been trying to get in contact, which had not been an issue in the past. All of their listed email addresses bounce back and all of my attempts to contact them by phone had been ignored. I had to call in excess of 15-20 times on occasion because their one listed phone number for Brisbane airport would ring out and there was no where to leaven a message. After trying that day and the previous day without success to contact them we were pulled over by the police and arrested at gun point. No apologies or explanation, they even lied to the police and said they had report the vehicle stolen on the 25th of April because of non payment yet we have proof that a payment was taken on this date. They also told the police that we paid for the entire period up front which was also a blatant lie and as a consequence we were both arrested and held for several hours where I was denied my medication and proper decent human treatment. There was some minor damage to the vehicle and since this has occurred I have tried every day for 3 weeks to get in contact with Red Spot to find out how much is owed and how I can pay the balance of what is owing. I spoke to a very friendly Manager by the name of [name removed] who could not believe our story and said in these circumstances the charges are usually dropped once contact is made and the vehicle is returned and could not understand why [name removed] had locked my file and would not return emails of phone calls. I have tried phoning multiple times per day since the incident and followed up with emails. I have only had one call back and no information has been sent to me, I do not have a way to make payment and until today had no idea what was outstanding until I received the brief of evident from the prosecution. They claim there is $4,400 owing and no payment has been made yet they have deducted $1,000 which has not been reflected and they will not return emails, phone calls or any kind of communication to get this matter sorted and finalised. I have also tried contacting the CEO [name removed] without success who responded by phone to an employee and said I would need to speak with [name removed] who is handeling the matter but ignores all phone calls and emails. I have left countless voicemails and emails which have gone unanswered and fail to understand why they don’t want a speedy resolution or payment for what is owing. The only conclusion that I can come too is that they are trying to stitch me up which I think is disgraceful. I have made every attempt to get this matter resolved and think it’s disgraceful they would treat a customer this way. They don’t care about customers, they treat people like dirt and even when they try and do the right thing they seem more interested in seeing people punished. It’s not a company I will ever do business with again, I was a good paying customer and have never been treated like this by any other company in my entire life. They don’t deserve your business and they simply don’t care, it’s all about the dollars and cents to these people. Beware and hire at your own risk
Extremely Poor Customer Service
Once again I find myself having a negative experience from the Red Spot team at Potts Point! Today another unauthorised transaction was taken from my account weeks after the rental car has been returned without prior notification or warning as requested several times. Their team member Diana used the excuse of not being authorised but unwilling to speak to the person that is authorised. This company and branch are extremely difficult to deal with and are not solutions focussed. I would not recommend any rentals through this company! I have found other providers to have far superior customer service and communications methods.
Worst Customer Service Experience Ever
I rented a car for 2 weeks and returned it 7 days early so was due a $230 refund. 3 weeks after returning the car I am still waiting for my money. I called their customer service number 4 times and each time waited over 25 minutes just to have my call answered (if at all). When my call was finally answered I was told the refund hadnt even been processed in their system yet, and the customer service rep couldnt help but would simply "notify the duty manager" to process the refund. Another week passed and still nothing so I contacted them via their feedback form online, received zero acknowledgement and have not been contacted at all. I emailed them at firstname.lastname@example.org and again received not even an acknowledgement of my email. It should not be this hard to get my money back!! The refund should take them all of 2 minutes to process in the system but still I wait while they hold on to my money. Their customer support is absolutely terrible and their staff has no accountability whatsoever. I will never rent from Redspot again.
contradictory advice, no refund
i phoned to ask if there was any refund on an early drop off. I was told there was. i had the car for 2 days instead of 4 due to family illness and the car wasn't being driven. Wasted my time plus my return lifts time driving the car to the Newcastle Airpirt to be told they don't do refunds.
I still don't know who I booked with as paperwork says Redspot but there is no signage for Redspot at the airport. Attendant at counter did not elaborate on who I booked with either. Not even after asking for directions from information to find Redspot counter. I am furious I left my dying mothers bedside for no reason.
The worst experience I have ever had
Customer service was terrible, we booked through Jetstar and it made things even harder. The car we booked was not available and we were not refunded any money for a smaller vehicle just told to deal with it. The car on the outside was filthy and embarrassing to drive! The extra charges were ridiculous, if you go over extra kms they charge you an extra $40 + the kms. DONT waste your time. Would rate -10 of possible.
Hold of full excess of $3871.17 for wing mirror damage
We returned a car at Hobart Airport with a crack wing mirror on 11 January. Red spot charged us full excess of AUD3871.17 for it. We were advised once the repair bill is received, the remaining fund will be refunded to our credit card. We have been emailing and calling last two weeks to chase the repairing bill, surely the wing mirror would not take long time to change. However they replied us that they have not received the bill. Today the claim department even hung up my phone. I was shocked by their rude attitude. Clearly this company try to hold our full excess as long as they can. We want our money back!!!!!
Customer service? None payment handle? rip customer off, will be customer again? Never
Electrical Products Aust
Poor Customer Service and unacceptable delay in providing car
I will not use this company again. From rude staff to not having the car booked. This caused a very long delay before they downgraded me to a small car that I wouldn't be able to fit my family. I had to argue and cause a scene before I was provided an upgraded car. The event caused me emotional stress and made me miss an interview in geelong. Unacceptable.
RedSpot and subsidiary Alamo failed to provide pre-booked car on 27 December and have not returned deposit since this time. Apparently cars were not available for us or other pre-booked customers. The bigger issue was that at no time were we forewarned ahead of arriving. This put our holiday plans in disarray and after losing a full day trying to contact RedSpot by phone (another whole story of wasted effort and frustration) organising another car at significant additional expense we have still not heard anything from RedSpot either apology, reimbursement of our deposit or details on claiming expenses. Unprofessional, disorganised and completely unreliable.
Make Sure To Check Your Bank Details !!!
I was just checking my bank account details when I noticed $200 held as a bond had not been put back onto my account, on calling Red Spot Hobart. They told me I lost it because I called them about a puncture I had in the city.
So RedSpot sent RACT to fit the new tyre. Customer Service Zero
Care Factor Zero
Car Ordered Zero
Was A customer. Now NOT
Flight delayed - cancelled reservation
Terrible company and customer service. Our flight was delayed but Redspot felt it was fine to cancel our reservation and rent our car out to someone else. Didn't try to help, just said "it is what it is". Thankfully the folks at Thrifty were able to help us out, they were great!
This is Perfect for Provisional Drivers
All the major car rental companies are allowing the user to book a vehicle without asking for licence types(provisional / Full). Once the user goes to pick the vehicle then they check the licence and cancelling the booking if user holds a provisional license.This is really bad. If user is informed about licence restrictions prior to booking, user can plan accordingly.
What I liked most about Redspot is they will allow provisional drivers to hire a car and process is simple and quick.
Their customer care is really awesome, I have experienced this in Melbourne Tullamarine airport.
Big Thumbs Up for RedSpot.
Zero systems at this joint
Wait in line for 1 hour, only 4 people in line when we get there. 20 minutes to process a "pre-booked" car only to be told we must wait another 45 minutes for the car. Watching the staff working through the bookings is a joke, soooooooo slow, nothing is easy, nothing quick. Why the hell do you even have online booking if you basically start from scratch when at the booking desk?! Seriously Redspot, is this your first day on the job? Place $1000 bond, be surprised if I see that again!
Redspot hates business customers..takes them for granted..
As a long standing business customer I am disgusted with the service received yet again yesturday at Melb airport. ..time after time my car is NOT ready...paper work is never ready as it should be and this company constantly looses my drivers licence and credit card details..
Spoken to numerous duty managers over the past couple of years and they each keep rehashing the same excuses (LIES)..
I am sick of being taken for granted by this company as they clearly don't value loyal regular customers...
Enterprise member # 830527946
Buyer beware never again
Advertised cost per day $26.90 actual $47.25 with commissions. Add full insurance $100.90 per day. Add petrol plus road tolls and their commission again and you are not getting a car for the advertised amount. So they insure the vehicle and then charge me the equivalent of 12 months insurance based on what I pay for my home car for just four days use. Be careful what they advertise is not what you get.
Never Rent a Car from Redspot
I returned my car on 6 November 2018 and was greeted by Sales Agent on duty [name removed]. Upon checking of the car and fuel she mentioned that everything was ok and I returned the keys and proceeded to checkin at Perth Airport on my return journey. In less than 5 minutes after that I got a call from her stating that there was a dent at the bottom of the car. She mentioned that there was nothing mentioned on the car form upon my collection of the car. Firstly if the dent is at the bottom of the car and the car was not lifted up for my inspection, how am I supposed to notice of this dent in the first place. This dent could have originally been there caused by someone else and I did not meet in any accident or coalition.
Therefore it is unfair for you to charge me for any damages for something which could have been there for a long time and not caused by me. I got photos taken by me to proof that the body of the car was in good condition and the only dent was below the car which I am not sure how she managed to find that out only after i left the place. She has now made an authorization of AUD2750 to my credit card which I would want you to make that reversal and to investigate this matter which I find it very strange and unprofessional.
Redspot is a joke. Nobody at the counter, sent our car to international departures instead of domestic and kept us waiting 2hours.
Never rent a car from this company
The worst company you could ever use, no customer service. They charge your credit card for no reason, with out letting you know what the problem is, give a feeble excuse, they will never check the car with you when drop it back and makeup things that you can never prove, and then charge you an exorbitant amount of money, to get a breakdown is nearly impossible to get, the customer is never right, once you have left Australia their is nothing you can do, as the already have taken the money off your credit card. They are dishonest and should never be trusted. Beware before it costs you up to $4000.00.
The staff has great customer service taking care our booking and the rest was perfect. We also got a great car for our trip. Recommended services
Fantastic service on picking our car up at cairns airport.
Just as good on return - where the manager Sam met us and checked our vehicle in record time!
We will continue to use redspot!
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