RedSpot Car Rentals

The relocation was an easy process from start to finish. The car was good to drive, great on fuel, comfortable, & easy enough to work our.. except I don't like the auto sensor steering.. other than that, there were no problems with the car or company ..& at 5 bux a day, how can you complain. Thank you Show details

The car was exactly that we asked for. Although the pickup and drop off venues were changed at the last moment from international airport to the domestic airport, the staff were very helpful. Show details

Lady at front desk went above and beyond gave me an upgrade as due to the loss of grandmother and needed to drive 3hours south of Perth. I will renting again soon. Show details

First car couldn't get sat nav to work so they gave me a upgrade but still no sat nav so had to use my phone. Then dropped my car off at brisbane… Read more

as agreed and they took £326 from my account without informing me when I questioned it they told me it was taken in error saying it was a drop off fee a week later still waiting for them to return it

Good counter service at Newcastle airport, easy online booking process, and I managed to get an upgraded car! Show details

Very convenient location. Did not have the size of car we booked on arrival and we had to fight to get the correct size. This issue was corrected though and customer service was pleasant. Very strange that the staff could not adjust the return… Read more

time one hour back so as not to trigger an extra days charge ( we arrived an hour early) so I had to call head office twice to ensure we were not charged for an extra day as we dropped the car back more than an hour earlier. Decent price but not amazing value and there is a $5,400 excess/deductible (lucky our travel credit card covers this).

I was overall very happy with my rental, vehicle provided and service. Only one thing I would like to offer as feedback is that I arrived early and there was no flexibility by even one hour to allow me to access the vehicle. I even suggested I would return the vehicle one hour sooner, but this was not possible. I would have been required to pay… Read more

for a full additional day. I have been offered flexibility with another company at another time and this would have made my experience perfect.

Hi Redspot, Car was great, man at the desk booking in and on return. No matter what the car rent company, I still dont understand, why it takes so long, booking at the counter to rent a car? Everything should be pre done (online) & all they need to see is ones driving licence, then go. Anyway, as I said its all rent a car companies, so there… Read more

must be some reason.

Would give you a competitive advantage if you could streamline the book in process.

Cheers

I hired a mystery car from Redspot rentals and got a great little Toyota Corolla. Great customer service from the time I picked up the car until I dropped it off. Show details

We had put down a time to collect the car, no one was available at either the international or domestic desk. We waited until the desk opened and no one showed up for over an hr and could not be located either in the carpark. In the end I had to call a phone number 4 times which took me to 4 different locations to ask for someone to come to the… Read more

desk to provide the car keys. After all that chasing down the person who showed up didn't even acknowledge they weren't open on time or apologised to the customers who had been lining up for over an hr waiting for them

Cars are great but your invoicing is terrible. I cannot reconcile what I am being charged and what invoices are sent to me. I will not rent from you anymore if you cannot invoice me properly.

Child seat put in car upon request but not installed and not notified so it was loose with the child in it until the last day we realised. At drop off time, it was mentioned to the agent but he said it would be illegal for a car rental company to install it. I went through the rules and it is not illegal but most car rental companies do not do it to avoid liability. and simply do not mention to customers. This is unacceptable.

Booked through vroomvroomvroom. Great informative team member who checked us in at OOL airport. Did take quite a while to check in compared to other rental car companies we have used, which held us up a bit especially as there was another customer in front and only one check in agent at desk. Would be good if could submit licences/passports… Read more

or atleast register extra drivers before arriving at desks as this was also quite time consuming. Assumed second driver would be free but was charged for 2nd and 3rd driver.

Excellent value for money though especially for a large Kia for 10 days. Very comfy too.

Also appreciated transparency when was sent photos before I got in vehicle for me to check over first. Noticed few extra scrapes/dent not visible in photos provided but was quickly able to rectify/advise redspot. Called the redspot number which diverted to MEL Airport and confirmed few things with him before I drove away. He was also very helpful.

Easy return and friendly guy in redspot parking area taking keys and checking vehicle.

Would definitely book with redspot again. Pricing was much more competitive compared to Avis budget etc.

I was grateful to be allocated a slightly larger car than I had booked. The car had not been cleaned since the last user and had coffee stains in the drink holder and some lollies in the console and on the floor. Locating the vehicle was simple but connecting my phone was a bit of a challenge. I was provided some assistance to solve what was a… Read more

really simple solution though and all went well after that. The car was very economical and I had no mechanical issues. My second reason for the lower score was the excess which was over $5000.00. Which I could have had removed for a further $250.00 on top of the insurance which I had taken out from a separate company. I was told I would need to pay that first if the car was damaged and then claim in back through the insurance policy I had purchased later. I found I was quite anxious about the vehicle and using it with such a large excess hanging over me. I don't know if this type of experience is now typical because I haven't hired a car for over 10 years.