5,051 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
Pros
Verdict
Redspot Car Rentals provides a reliable experience characterised by friendly service and efficient airport transitions. While isolated issues regarding deposit refund timing and physical card requirements exist, the general sentiment is highly positive. The service is noted for its competitive pricing and modern fleet.
We picked up our rental at the Redspot desk in the Holiday Inn, Potts Point. The check in process was simple and quickly executed. The price structure was both competitive and reasonable. The two gentlemen running the desk could not have been more helpful answering all our questions regarding the vehicle as well as directions to most efficiently… Read more
get out of Sydney. The vehicle was clean and in good condition. We dropped the vehicle off at Adelaide airport. We arrived slightly late due to a delayed ferry from Kangeroo Island. The after hours drop off was clearly signposted and quickly finished. The overall experience was excellent and I would definitely recommend Redspot.
Great service and was even given an upgrade from the Darwin airport counter. I'd done some research on pricing (including insurance and km's) and they came out on top compared to the "big players" in the car rental world by at least a couple of hundred dollars. I will say however I didn't have any problems or have to make a claim so can't comment on that side of it. Show details
Really happy with the car rental service. The whole process was easy and straightforward, and the car was clean and in good condition. Friendly staff and a great overall experience. Would happily rent from them again!
Reviews with attachments
Terrific Company to rent a Car thru. Great customer service. Extremely affordable compared to others. Pickup right at the arrivals exit. Would definitely recommend. Show details
We booked our car to be picked up from the airport. Had completed paperwork that was emailed days before, made collection of car so quick.The lady serving us was friendly, efficient and helpful. Explained everything we needed to know. Gave directions on how to find and drop off car. It was a really good experience. The car was clean, suited our needs. Would absolutely use Redspot again Show details
- +3
I went through Redspot for a car rental whilst in Melbourne for a short trip. My friend and I first chose to rent a Mazda CX3 as I own one myself and already familiar with driving one. The staff I spoke with were so friendly and kind enough to offer me a nicer car to use at no extra charge. I of course said why not, let's do it. I went for the… Read more
Nissan Xtrail and it was so nice to drive! Very smooth and comfortable. Engine is as quiet as a mouse! Despite driving it for so long during the day in and around Mount Macedon, it was cheaper than expected topping it up before returning at the end of the day (came to just over $30). Couldn't be happier with the service from Redspot. Should I need to get a car rental, whether on holiday interstate or in my hometown, I will definitely go through Redspot again!
- +2
Very fast and easy process to get the car. Toyota was not available but the alternative car we got was very reliable on the road! Relatively clean Show details
Great service and very easy to deal with, would use again Show details
Smooth and reliable rental experience with Redspot Perth. The location is easy to find, and the reception team explained everything clearly and simply, making the process stressfree. The car provided was exactly as promised clean, comfortable, and in excellent condition. Overall, a great experience that delivered on quality and service.
Couldn’t have gone smoother or been happier with my experience with Newcastle NSW Redspot car hire! Show details
Hi, we have rented Kia carnival 8 seater while in Cairns for 2 days. The car was in excellent condition and was very affordable. Highly recommended. Show details
Was a lovely car to drive very safe and reliable. The air conditioning and stereo was awesome Show details
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We booked a Isuxu MU-X for our trip in Perth. Redspot had competitive pricing and was fast and easy to book online. Customer service representatives were friendly, responsive and efficient. Show details
- +1
Even though I made a last-minute reservation the night before, the staff were cheerful and welcoming, making for a very pleasant experience. Naturally, the car was well-maintained, ensuring a comfortable drive, and the price was a great deal. I would certainly like to use this service again when I visit the Gold Coast. Show details
Very happy with Our Car it was new & spotless for a great price & the staff were friendly & helpful ,I would recommend Redspot to anyone Show details
Often travel around the world and this is my first time to use. Good price and good standard and value. Show details
We rented a car from the 10th of July to the 13th of July. The car (Hyundai ix30) was in a decent condition. The staff was helpful. Looking forward to using your service again! Show details
Amazing experience. Very polite staff, exceptional clean vehicle, affordable and competitive price and a seamless hassle free experience. Recommend to anyone looking for car rental Show details
Latest follow-ups
Helpful staff, upgrade for us as the car we ordered hadn't been returned, no inconvenience to us at all Show details
Follow-up · We were extremely happy with the drop off, straight forward, no problems at all. The car was very clean. The car was a Hybrid and it drove beautifully, was more cost effective, it was a Hyundai IX30, I would definitely hire one next time.
I love the service of friendly customer service over the phone. And the choice of different vehicle Show details
Follow-up · The experience was spot on, it was clear and. Concise experience.
The car we rental was clean , tidy and easy to drive. Pick up from the airport made it very convenient Show details
Follow-up · Great service. Helpful staff , I especially appreciate the call the day before to make sure everything is organised ahead of time so that pickup is fast and easy
Find out how Redspot Car Rentals compares to other Direct Car Hire
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Positive reviews
I hired a car for a couple of days with Redspot recently in Perth, WA and I have to say, it was one of the most pleasant experiences I've ever had when renting a car. The girl at the desk was so helpful in sorting a car out for us with minimum fuss, no hard sell and a price that was incomparably cheaper to any we'd been offered elsewhere. I will… Read more
definitely be returning to Redspot if I hopefully get the chance to go back to Perth in the new year. A truly 5-Star experience! Stephen
Julia is amazing! I was very happy to receive an upgrade to a VW and to be able to return the car early and to a different location with relative ease. I would definitely rent with Redspot again.
Booking was very easy; car was well maintained & spotless; counter staff helpful and friendly; pickup and dropoff was quick and easy; rental rates very reasonable Show details
Negative reviews
We had issues with a woman employee at the Newcastle office when we went to pick up our car. She was abrupt and gave us no help whatsoever in showing what we needed to know about the car. Car was good and price was good. Maybe she was just having a bad day. This service was not acceptable and not our fault in anyway. Show details
Very welcoming at the start, and offered for me to collect the car 30 minutes earlier. Went through everything in detail. Downside is there was lots of interest of me signing paperwork to cover themselves, but then when I returned the keys there was no mention at all when I’d get my $100 deposit back. All she was concerned about is if I filled the… Read more
tank. Great customer service to begin, extremely poor customer service to end on. Still no correspondence of my returned $100 which is seeming a bit unprofessional since it’s now been 3 days.
Failure to Disclose the Full Cost of the Car Hire The advertised price DID NOT INCLUDE administration fee $41.34, Airport Fee $295.32, Miscellaneous Fee $169.62 which I paid when I collected the car Show details
Recent reviews
I would like to raise a concern regarding your payment requirements for holding deposits when hiring a rental vehicle. During my recent car rental experience at Brisbane Airport, I was made to wait approximately 40 minutes because your staff insisted that I provide a physical bank card to hold the security deposit. Despite having booked the… Read more
vehicle online using the same card and providing all the required identification, I was not permitted to collect the vehicle using the Tap and Go payment option.
I would like to understand why REDspot accepts card payments online for vehicle bookings but does not allow customers to use the same card through contactless payment to secure the holding deposit.
This experience caused significant inconvenience, and I arrived very late for work as a result. I have hired vehicles through REDspot numerous times at different airports, so I was particularly disappointed with the way this situation was handled.
Eventually, I had to contact my bank to resolve an issue with obtaining a new physical card before I could proceed.
I strongly encourage REDspot to review its payment policy and consider introducing a Tap and Go option for security deposits. With contactless payment technology now widely available, providing this flexibility would significantly improve the customer experience and avoid unnecessary delays.
I would appreciate it if you could review this matter and provide clarification on your current policy, as well as whether REDspot intends to introduce a more convenient payment option in the future.
Thank you for your attention.
Kind regards,
Kamal 0433 137 599
Today 6th Nov is two weeks since I returned the vehicle full of petrol. A$100 was charged to my credit card to be reversed on return of the vehicle. I have been advised that the authorization has been given for the reversal and a I am still patiently waiting. This is totally unacceptable. I would be expecting this within 7 days . This not the first time with Redspot doing this. Show details · 1
Hi there Apologies for the delay. The… Read more