RedSpot Car Rentals

The rental process was very good but our requested VW was not available and we got a CHERY (?) which was not a great car. But aside from that good value, easy, good service Show details

We had an extremely disappointing experience with Redspot Car Rentals. When we arrived to collect our vehicle, their system was down and there appeared to be no manual or contingency process available. As a result, we were left waiting for approximately an hour. We had flown overnight and were travelling with three very tired children, so while… Read more

the delay was frustrating, we understood that a system outage was outside the control of the staff working at the counter.

What was completely unacceptable, however, was the behaviour of one particular employee.

Despite us remaining patient, reasonable and respectful throughout the delay, she was openly rude, aggressive and unprofessional. She rolled her eyes at us, spoke negatively about us to another employee while we were standing there, and told us that because we were early, we could wait as she had more important things to do.

When we were eventually able to process the payment, she then slammed my credit card down onto the desk after it went through.

None of this behaviour was provoked. We did not raise our voices, become abusive or treat the staff disrespectfully. In fact, we were making a conscious effort to be understanding about a situation we knew the front-of-house employees had not caused.

A system outage is unfortunate and understandable. Having no effective contingency process for customers is concerning, but treating customers with hostility and contempt while they are already dealing with that failure is completely unacceptable.

After an overnight flight and while travelling with three exhausted children, we should not have been made to feel as though we were an inconvenience simply for arriving to collect a vehicle we had booked.

Redspot should seriously review both its contingency procedures for system outages and the customer service standards demonstrated during our experience. Based on the way we were treated, I would not choose to hire from Redspot again.

Our original booking didn't go through but when we rang they were very helpful and sorted out a car from us direct from the airport which was great. Show details

Easy to book, friendly service, great car options and all at a really good price! Show details

The staff were very helpful and communicated well. The car I rented was clean, nice, and in great condition. It worked perfectly throughout my rental. Overall, I had a great experience. Show details

Fantastic customer service and competitive pricing! My family and I had problems with a nearby provider that we had booked though. After we had had enough with the other provider, the team at Redspot were able to get us on the road in an appropriate vehicle quickly, and for a very competitive price, especially for a walk in customer. We've never… Read more

booked with Redspot prior, but after this experience we'll probably be back. Really appreciate the help from the Redspot team, thank you!

Staff were fantastic, I can't remember the ladies name but her service was exceptional. We even got upgraded which was a lovely surprise. We have already booked again with Redspot for another trip in October. Show details

I dont give poor reviews often because it isnt worth the time and theres benefit of doubt, but this was a really sour experience. Very poor attitude and nonchalant lady, its like she was forced to work there or shes angry with something or someone. No smile, unfriendly, and gave the feeling that she didnt like us being there. I was hoping not to… Read more

see her the next day retuning but there she was. When we returned the car it felt like we were interrupting her breakfast and I could hear her throw the key (from the counter) on the desk as I was walking out. Also we chose the mystery vehicle and got the VW polo so I dont know if it was a random thing or that she gave us the smallest vehicle there out of spite.

When you return your car they dont check the fuel then or even look at the vehicle, which leaves you wondering if youll get your deposit back in full for a few days, up to a week. I even received a text an hour after returning reminding me to return the vehicle, which means she didnt even clock it in, and I was worried about late fees.

Luckily we paid to have no liability so I wasnt worried that theyll claim any damage, but I can see potential for a dispute for others, especially if you are leaving Brisbane, so take photos of the car before and after and of the fuel gauge. Other companies check the vehicle on the spot and at least give some closure by starting the deposit refund process. But this one was like yeah leave the keys on the counter and piss off.

After paying the premium to collect and return the car at Brisbane Airport i was told the car I had booked was not available and i would be upgraded , I was given a very tired MG ZS after i had booked a Toyota . How is this an upgrade , it was the worst hire car i have ever had and it really impacted our 3 day vacation . Not impressed Redspot. Show details

Overall it was a good experience but marred by a couple of incidents. Firstly, the Rental Office in the CBD of Perth was closed with no notice in the window. Upon further investigation and many days later, it was revealed that the staff member(s) were ill. A note in the window AND OR on the Perth Website would have helped. We caught an Uber to… Read more

the Perth CBD to especially rent a car from there.

The second incident was that about $96 was charged to our account at the Perth Airport Depot. The full transaction was on a touch screen and at no time was the full amount clearly visible. Knowing this, the clerk should have pointed out the full amount including the $96 surcharge for the airport pickup! Granted, I should have also checked the amount before signing on the touch screen but the responsibility also lies with the clerk serving me. Had I know about the $96 surcharge, on the day, I would have queried it straight away. It was only after noticing my credit card did I pick up the extra $96. To add to my dismay, despite my clear complaint and accompanying closed office photo, it took about 10 days and chase up phone calls and a word with the drop off clerk at the Perth Airport depot, to finally action the refund of the $96.

I've rented from Redspot Car Rentals at Potts Point several times and have always had a great experience. The service is efficient, professional, and hassle-free from start to finish. The staff are friendly, helpful, and always willing to assist with any questions. The cars are clean, well-maintained, and in excellent condition, which gives… Read more

confidence when travelling.

Collection and drop-off are both quick and easy, making the whole rental process smooth and convenient. Highly recommended for anyone looking for reliable service and quality vehicles in Sydney.