Amazing first time experience
Hired a car for x2 days from Sydney airport for work, Nicole from the front desk was super lovely and accommodating, we got a free upgrade to a larger car which helped us tremendously, Thanks so much, highly recommended.
If only I could give negative stars.
Treated poorly At the desk when I advised I had taken excess cover insurance through the booking agent.
On return of the vehicle I received a $0 invoice noting correct kms travelled and confirming that the car had been returned with a full tank - therefore inspected by a red spot employee - over an hour later they called and claimed I had put a long crack in the windscreen during my hire period. Neither myself or colleague noticed it during our one day hire (you would probably hear the impact that caused a 10 inch crack). Furthermore I would ha...
Great service friendly staff
This was the first time using Redspot and the service that they provided was fantastic, I would especially like to say thank you to the staff at Cairns airport who were very accommodating and the best to deal with especially when I had to extend over a period.
There vehicles are brand new and very clean and tidy.
Poor service and falsely accused me of damaging a vehicle.
I returned a vehicle and they implied that I had damaged a windscreen. Lucky I showed a photo that clearly show marks but have not bothered to respond. They had rushed the turn around of the vehicle and did not clean and check the vehicle correctly from the previous customer. Instead they accused me and have been waiting while they have a $1100.00 dollar hold on my credit card. They did admit that they were under the pump, understaffed and pressured because of the COVID 19 situation. All these things did not help my situation which is poor mana...gement on there behalf. I hire quite a few cars and will never use them again. I will pay a little more especially with the companies that have the camera technology that takes images all over the vehicle as you leave the pickup point.
After hiring a vehicle interstate I then was wrongly identified and nominated by Red Spot as the driver speeding 1 day after I dropped the car back. I've tried twice to have it fixed by redspot but I can't speak to the dept that handles the infringements. I won't be using redspot again if this is their level of service.
Second Attempt at using Redspot
The process was simple and easy!
I hired a car back in January on the Gold Coast. The third party again acting on their behalf was kind and even offered an upgrade to me on day of pickup.
Very happy with RedSpot. I would use their services again.
I didn't expect anything premium, I just expected a seamless process which I got.
If you prefer a simple car rental service - then rent from RedSpot.
My first dealings with this company, Top service from red spot Melbourne CBD location , Brenton the bloke that I delt with at the pickup point was extremely helpful and polite , redspot give this young bloke a pat on the back and redspot look after this bloke he is an asset
Go with the Top Dog deal and you just can't go wrong
Customer service is ok. Not super fabulous but perfectly adequate.
The vehicle was different to what we had 'booked or similar' but was a really great car with only 16000 kms on the clock. It was a beautiful car to drive - holden equinox.
Picking up the car at the international terminal in Sydney and returning it there couldn't have been more simple and painless.
We love that there is zero excess so nothing for anyone to get angsty about on returning the car.
Have rented form these guys before with the same happy outcome. If redspot is available where we're going, we'll choose them above anyone else. Good job!
I wish I read these reviews before renting from this Company.
If you want to rent a car from Canberra Airport, never, ever use this Company (Redspot). They are unethical, opportunistic and will maximise any costs to their advantage. I am a very experienced renter and frequently use Hertz, Thrifty and others. I rent because I live overseas but have family in Canberra. We frequently travel there and visit friends and family in Sydney and beyond. Everything for these people was a problem from extending rental period to drop off location. I have never had a problem picking up from one location and dropping of...f at another. I expect a cost associated with these but these people charged me over $400 for this. Ridiculous! Furthermore, it didn't end there and they look to charge management and penalty fees and charges on anything they can find. Next stop is consumer complaints. I am still getting charges on the credit card! Beware! Never use Redspot!
My first rental experience- and it was great!
Great service on arrival at Brisbane Domestic.
Nice new Hyandai Accent 2018.
Together we went over the small damages that were already present and told “not to worry”. The service agent was positively lovely.
Paid a cheap price for a full fuel tank on return. Was charged a reasonable fee (about $1.30 extra) for each of the tolls I passed through. Returned with empty tank, a lot of dust. No dramas. Easy drop off, within seconds all done, at Brisbane International. Invoice and closed rental agreement returned in about 10mins. Excellent service!
I was told I would be charged $4.40 per litre for fuel if I didn't return the vehicle full of fuel. Pricey but fair enough - at least they told me. I decided to go with that option anyway since I wasn't driving far and the nearest service station was well out of my way. I drove the vehicle 25 km while I had it and Redspot's invoice confirms that. The car was a Hyundi Accent automatic. These apparently get 6.6 L/100 km. So I used 1.65 L of fuel, which should have cost $7.26. But they charged me $23.67 for fuel, i.e. the cost for 5.38 L. Its not big dollars but its just a scam and I bet they do this all the time.
Unethical. Shameful customer service. Opportunistic
I rented a car from Redspot in July 2019. There were no incidents or damages during my rental. On return, their representative claimed there was damage to the windscreen. There were small (<2mm) punctate etchings in the glass, not clearly visible from the driver's seat. I asked them to send me photos from the driver's seat, an independent review and evidence that this was a 'roadworthiness' matter. They ignored all of this, but charged $1,100 to my card for a windscreen replacement. I've noticed that they do not comply with the 'Fair Wear and tear guide' of AFIA, of which they are members, hence my comment that they are unethical
Not great for drivers under 25 and on their Ps
Customer service was ok. Staff didn't acknowledge until I started the conversation.
Had to cancel my reservation on the spot (no cancel fees so that was ok) and there were hidden surcharges on my reservation as a provisional driver and under the age of 25 despite making previous enquiries on the prices via email which I provided my details prior to the reservation.
Warning do not rent from these fraudsters!!! I hired a vehicle from Red Spot and had been hiring long term from them. My wife and I were on our way to my doctor because I have chronic Crohn's and have a 10cm stricture in my bowel and am waiting to have surgery. We were unaware the hire company had been trying to get in contact as they usually took a payment for the period of a week which we had done and did not think there was anything owing and were unaware they had been trying to get in contact, which had not been an issue in the past. All ...of their listed email addresses bounce back and all of my attempts to contact them by phone had been ignored. I had to call in excess of 15-20 times on occasion because their one listed phone number for Brisbane airport would ring out and there was no where to leaven a message. After trying that day and the previous day without success to contact them we were pulled over by the police and arrested at gun point. No apologies or explanation, they even lied to the police and said they had report the vehicle stolen on the 25th of April because of non payment yet we have proof that a payment was taken on this date. They also told the police that we paid for the entire period up front which was also a blatant lie and as a consequence we were both arrested and held for several hours where I was denied my medication and proper decent human treatment. There was some minor damage to the vehicle and since this has occurred I have tried every day for 3 weeks to get in contact with Red Spot to find out how much is owed and how I can pay the balance of what is owing. I spoke to a very friendly Manager by the name of [name removed] who could not believe our story and said in these circumstances the charges are usually dropped once contact is made and the vehicle is returned and could not understand why [name removed] had locked my file and would not return emails of phone calls. I have tried phoning multiple times per day since the incident and followed up with emails. I have only had one call back and no information has been sent to me, I do not have a way to make payment and until today had no idea what was outstanding until I received the brief of evident from the prosecution. They claim there is $4,400 owing and no payment has been made yet they have deducted $1,000 which has not been reflected and they will not return emails, phone calls or any kind of communication to get this matter sorted and finalised. I have also tried contacting the CEO [name removed] without success who responded by phone to an employee and said I would need to speak with [name removed] who is handeling the matter but ignores all phone calls and emails. I have left countless voicemails and emails which have gone unanswered and fail to understand why they don’t want a speedy resolution or payment for what is owing. The only conclusion that I can come too is that they are trying to stitch me up which I think is disgraceful. I have made every attempt to get this matter resolved and think it’s disgraceful they would treat a customer this way. They don’t care about customers, they treat people like dirt and even when they try and do the right thing they seem more interested in seeing people punished. It’s not a company I will ever do business with again, I was a good paying customer and have never been treated like this by any other company in my entire life. They don’t deserve your business and they simply don’t care, it’s all about the dollars and cents to these people. Beware and hire at your own risk
Extremely Poor Customer Service
Once again I find myself having a negative experience from the Red Spot team at Potts Point! Today another unauthorised transaction was taken from my account weeks after the rental car has been returned without prior notification or warning as requested several times. Their team member Diana used the excuse of not being authorised but unwilling to speak to the person that is authorised. This company and branch are extremely difficult to deal with and are not solutions focussed. I would not recommend any rentals through this company! I have found other providers to have far superior customer service and communications methods.
Questions & Answers
Do u rent to P players? I’ve actually had a license since 1990 but moved states & didn’t switch over in time so have had to go through all the revenue again!(am 45& experienced driver)
I have a claim with ehiglobal as someone in an enterprise rental car ran into my car. The claims department are refusing to pay for the rental car that I used while my own car was being repaired, despite previously stated in writing that they would pay this. I have found their business practices to be unethical and deceptive. When are you going to pay my car rental costs as agreed? You have tried to set me up to be responsible for over $3000. Shame on you.
How soon can I get back my security deposit from your company?
I have email all my details but no reply from your side.
Dear Ee Huey Ling, please email firstname.lastname@example.org with the name the rental was rented under and/ or the rental agreement number for us to review.
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