3,674 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
RedSpot Car Rentals receives highly positive feedback for its competitive pricing, efficient booking processes, and professional customer service. Users frequently highlight the company as a value-driven alternative to larger global brands, particularly praising the quality of their late-model vehicles and the ease of airport transfers.
Pros
- Competitive Pricing: Significant savings are frequently reported compared to major competitors, with transparent rates and affordable insurance excess waiver options.
- Exceptional Customer Service: Staff across multiple locations (notably Cairns, Melbourne, and Brisbane) are described as friendly, accommodating, and helpful during stressful situations like flight delays.
- Streamlined Processes: The online pre-registration and booking systems facilitate a fast "pick up and go" experience, often taking less than 10 minutes at the counter.
- Vehicle Quality and Upgrades: Vehicles are consistently described as clean and well-maintained, with many users receiving complimentary upgrades to hybrids or larger models.
Cons
- Communication Gaps: Some users experienced difficulty reaching staff via phone, particularly after hours or at unstaffed desks, leading to frustration during pick-up or emergencies.
- Damage Documentation Issues: Reports of disputes over pre-existing damage suggest that the digital photo system can be inconsistent or that staff may not always conduct a joint walk-around inspection.
- Bond and Refund Delays: Recurring complaints regarding the time taken to return security deposits and occasional errors in final invoicing or toll charges.
- Location-Specific Logistics: Some airport locations require a shuttle bus to an off-site depot, which a few users found inconvenient compared to in-terminal providers.
Verdict
RedSpot Car Rentals is a highly reliable choice for travellers seeking a balance of modern vehicles and significant cost savings. While minor administrative delays and communication hurdles exist, the overall service is professional and efficient, making it a strong contender for both domestic and international renters in Australia.
Staff on duty made pick up easy especially as we arrived at night. Car supplied very clean. This has been the second time we have used Red Spot in different states and will use them again. Great hire rates as well
Easy pick-up and drop-off at Melbourne Airport. The car was clean, modern, and excellent value for money. The whole process was smooth and hassle-free. I’ll definitely book with Redspot again!
No one was at the international terminals rental counter and the sign to go to the domestic terminal was a little confusing after 18 hours in transit. Once at the domestic terminal customer service was excellent. The vehicle (Hyundai I-30) was great other than the safety feature that alerts you to went you are exceeding the speed limit…it… Read more
occasionally got the speed limit wrong. E.g. at one point it wanted me to go at 10kph for about 4km when the speed was baring between 40 and 60kph.
Reviews with attachments
From our first contact with RedSpot Car Rentals, by phone, till our final drop off a week later, we were looked after exceptionally well. The staff were lovely. An extra bonus included being upgraded to more spacious vehicle at pick up! The car was in excellent condition and performed well. Informative emails provided good communication and… Read more
finances were handled efficiently. Photos were taken of the car before we picked it up, and we could add more, if required. Definitely, would recommend RedSpot to anyone wanting to hire a car.
Would definitely recommend them and use them again without hesitation. We booked a smaller hatch but were pleasantly surprised when we received a Nissan xtrail. The car was super clean and lovely to drive. The pick up and drop off process was super easy and efficient. The whole experience was A+. Show details
- +4
Firstly prices were the lowest, on arrive at Perth, were greeted with where to go to get our car, and to our suprise, we received an upgrade, a hybrid car which saved us a heap in fuel costs, we had a wiper malfunction, came to an understanding I went to Repco who replaced the wiper blades, I forwarded the receipt to redspot accounts and received… Read more
a full refund, overall a great experience and would definitely use them again as first preference , we did 3000klm in 12 days
Excellent service at Launceston Airport. Highly Recommend. Have used them a few times now and will be using them again in the Near Future. Simon G
The car was parked in a dark garage so we couldn't check its initial condition until we drove it out to our next stop. It did indeed have scratches on both sides which we photographed. Luckily RedSpot had no issues with our late submission of the photos, which we appreciated. Show details
Ezy process from start to finish Deposit returned on time Highly recommend Cheaper than the opposition Show details
Excellent service. Highly recommended. Appreciate your help even on Sunday last minute. Thanks. Show details
I've been using Redspot car rentals for a few months now the Brisbane City location. The lady's at the desk are fantastic very friendly & helpful making the whole process a breeze would definitely recommend Show details
Great service should give better discount when hirers for long term. Holiday time or not Show details
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Redspot were great! They have a good selection of new generation of vehicles at better prices than the competition. It was an easy airport pick up process from Gold Coast airport and drop off at Sydney airport. We extended our rental with one simple phone call. I have nothing but good things to say about these guys. Use them! Show details
Coming from Melbourne my partner and I needed a car rental for a 5 day stay in Brisbane. We approached other well known companies prior to Redspot and were quoted an exorbitant amount. We had never heard of Redspot and decided we would check them out. Despite the lack of many available cars the staff were so accomodating and went out of their way… Read more
to provide us with a VW at such an affordable price, almost 4 times less than the amount quoted by the other 2 large companies. The 2 male staff were so friendly and really helped us out. We would definitely rent a car from Redspot on our next trip. Thank you Redspot
A Good Experience. Very satisfied with the performance, the sales team is top! I recommend them without hesitation! Show details
Very happy with the service, Mr.Sandeep, Mr.Pushkar & Mr.Shivam were extremely warm in offering service. Show details
Easy transaction. Good value for money. Neat and tidy vehicle.
Top customer service at the airport. The hire car was better than the one I booked. I drove half around Tasmania in comfort. Excellent fuel efficiency car. Easy to drive and very quiet motor. I recommend this car 100/%. Bond was returned the same day the car was returned . Show details
Latest follow-ups
The staff were professional and very welcoming. The process was quick and efficient with no hidden surprises or costs. They were much better value than other car rental companies. I would happily use RedSpot again. Show details
Follow-up · The pick up was smooth. Friendly and courteous staff. We even got an upgrade. Car was clean. Drop off was effortless. They told us where to leave the car and the keys. Seamless and got to our flight with plenty of time to spare.
Redspot were fantastic, the other big names were sold out, or had a very long queue. I walked straight into Redspot and got a great car, (Mazda 3) and deal, in record time. Show details
Follow-up · Included in cheaper than others price, was adding an extra driver, and cheaper excess, it was also very clean inside & drop off was very easy.
After scouring on-line for car rental in Rockhampton I found Red Spot to be the cheapest. I was able to book, ID myself and pay on line. The chap at the counter in Rockhampton was friendly and helpful. Explained all that I need to know. All in all a very good experience and I would certainly use Red Spot again. Show details
Follow-up · Pick-up was very quick. Having done so much on-line prior I was able to do the remaining necessary paper work and get the keys all while my wife was waiting for our bags at the baggage collection carousel. The car was a late model Mazda CX-3 , so fuel efficiency was very good. The cars that red-spot have are all late models just like the "big" car rentals.
Find out how RedSpot Car Rentals compares to other Direct Car Hire
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Positive reviews
Great rental, the car was excellent, the people were lovely, very helpful. Only negative was the understandable but annoying requirement for the $1000 deposit. No issues with the return apart from a little delay (I didn’t need to chase them), thanks for a great experience. I highly recommend. Show details
New car and excellent working condition. Friendly and fast customer service from Mathew. Easy to choose my preferred vehicle and add ons. Easy to book online and complete a pre check out for fast collection and drop off. Great local location. Ease of pick up and drop off after hours. Safe and accessible. Show details
I found having to use key very close to starter button a pain every time I stated the car Chris was very helpful I was visiting family needed car for getting around
Negative reviews
Everything was good but the security deposit is still being on hold for more than three weeks. It was ment to be on hold for 1 week or less I was told when picking up the car. Show details
Booking process and customer service was all good. Problems started when I drove out of the airport parking when the cars tyre pressure monitoring indicated low pressure in one of the tyres. Only a slow leak, but should be picked up when preparing the vehicle. Show details
Worst rental experience I've had. I believe the company’s website is misleading. I booked a car expecting to pick it up directly from Sydney Domestic Airport, only to discover that you actually have to catch a shuttle bus to an off-airport location. The day before my booking, they called to give me a "heads up" about this arrangement. I was told… Read more
there would be a desk at the airport where everything could be organised and that a shuttle bus would be available. However, when we arrived, the desk was deserted, and we then had to travel to another terminal just to find the shuttle bus and collect the car. This information should be made much clearer at the time of booking. The advertising and booking process gave the impression that the vehicle could be collected directly from the domestic airport, which was not the case. Overall, a very frustrating and disappointing experience. I hope consumer regulators look into whether this type of advertising is misleading.
Recent reviews
Excellent car hire experience from start to finish. The booking process was simple, the vehicle was clean, well-maintained, and exactly as described. The staff were friendly, professional, and made both pick-up and drop-off quick and hassle-free. Show details
Great pricing without compromising service and quality. Easy pickup and drop off at the airport meant I was on my way quickly. Highly recommended and will definitely will use again. Show details
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