We hired a car from Launceston for 13 days. Staff were great, we examined the car together to ensure we all agreed on existing damage. Rental charge was very reasonable and included insurance. There was a small excess liability but this was covered by our travel insurance. We returned the car with no issues.
Would use again and definitely recommend. BTW they only have white cars in the Launceston depot.
I hired a car from East Coast Car Rentals.
Im travelling to the Mornington Peninsula va the Eastlink Freeway which is a toll road. Other rental companies such Atlas explain that the hirer needs to organise their own toll pass which comes to roughly $6 per trip along the full length of the Eastlink.
East Coast however have an e-tag in their vehicles so the hirer need not organise a toll pass. How convenient...... until it is explained that youll be charged $3 per tolling gantry. There are 13 tolling gantries along the Eastlink. Thats...
Looks like more of the same scaremongering to add insurance sales
I took my 3 children down to Sydney after an extended period of ill health with my middle child.
I was met with a quite scripted lady who tried her best to scare me into buying an insurance premium.
After I declined the insurance cover I was met with a condescending attitude and told that will be $1000 bond please and your bank may hold this bond for up to 4 weeks. I am in the bank right now and 100% been told that Suncorp do NOT hold this money it is east coast cars that have a hold on my money. Total shonks. Stay well clear.
- Verified customer
What I Hoped For
After shopping around online for a hire car to use in far north Queensland I decided to book a Suzuki Swift with East Coast Car Hire in Cairns. The staff were very friendly and informative, the car was reliable, ran well and very economical. Furthermore, the close proximity to the airport coupled with the airport courtesy bus made for an excellent experience. I will most certainly use the services of East Coast Car Rentals again in the future wherever possible.
East Coast Car Rental
Unexpectedly Off site, not made clear beforehand, so you have to wait for the shuttle bus. The bus is always 10 minutes away so you dont panic but end up waiting half an hour.
They frighten you about freezing $1000 for excess then say if you pay extra the excess reduces and they dont freeze your money.
Read the small print and put up with being manipulated.
When booking East Coast Car Rental off webjet, they made no mention that the branch was 4 km from the airport. We waited ages for the shuttle only to be met by an extremely rude man when we arrived. Eventually we just left and got an Uber to the hotel. Never again.
Double dipping and dodgy
My sister hired a car for my wife and I from Sunshine Coast airport and purchased the insurance required to make the booking. Before allowing us to take the car the manager was rude and condescending, He told us that we had 2 choices for more insurance. Give $1000 bond on our credit card or pay $25 a day after he refused to look at the proof of the insurance we thought we already had.They used exactly the same script on a family behind us who also thought they had insurance already.We felt ripped off by this company and we and our family will not be using them ever again.
I was very impressed with the service at the Gold Coast office.
The shuttle driver who pick me up and dropped me off was such an amazing person, so friendly and helpful. The office staff were friendly and professional. The car was a great car to drive and was very clean. Definitely highly recommended and will definitely be using east coast for any future hires
Melbourne Tullamarine branch was amazing!!
Hired a car online through Eastcoast website with ease and found the shuttle waiting and driver was very friendly.
Picked up the car from the Melbourne branch and the car was perfect and extremely tidy, staff were friendly and accomodating.
No unecessary bond taken as we opted to pay insurance which made the process enjoyable!
Have already booked with Eastcoast for our upcoming trip!
Over Charge and poor customer service
We waited nearly 30 minutes at Gold coast airport for their shuttle to arrive.. and after few weeks of rental they charged me $75 just for forwarding a parking fine. I will never use them again..how on earth you charge #75 just for forwarding a parking fine.
Dishonest and poor customer service.
We went to Melbourne to attend a business meeting and hired a car from East Coast through Jetstar Airlines. We used around 120-130 KM, we were in the rush to catch our return flight and did not fill the fuel as its a matter of a couple of litres. When we returned the car they claimed 33 litres, $111 for fuel. We denied to pay and went to a nearby fuel station, it took 7 litres petrol around $11 to fill the tank. A lady (Vicky) in the customer service even did not say sorry and her reaction seemed its a normal matter. Dishonest and poor customer service.
- Verified customer
Great rates, friendly staff.
Recently hired from the Adelaide airport (Richmond) and cannot fault them.
The shuttle from airport was prompt, the staff were very friendly and informative. The car was clean and in great condition. We booked a 7 seater and got a Hyuandai iLoad. The fuel economy was a nice surprise. I was concerned their lower rates would mean low quality cars and service but I was impressed with it all. Our destination was 2 hours out of Adelaide so the unlimited mileage was a big plus.
When I had a problem with my rental car and rang Lloyd at Eastcoast Car Rental he told me to f*&%k off. Disgusting service. Will never use this company again. I work in accommodation and now tell all our guests not to use this East Coast Car Rentals. Lloyd you lost yourself thousand of dollars a year through your bad attitude. Car was filthy and half full when picked up. Found syringe under seat.
Bad from start to finish.
Pickup from Sydney afer nearly 1hour , no apologies or excesses We left the airport traffic was light !!!!! Then on arrival at car pickup asked to pay $1000 deposit before you could take a car if you did not take out their insurance!!! It was almost blackmail !!! When we went back to drop car off the service was just as bad .
DO NOT HIRE FROM THIS COMPANY
I hired the car from Friday 14th- Sunday 16th. I arrived at Sydney airport at 1030am and collected my bag at 1040am. As soon as I walked out of the terminal I contacted your service line to order a shuttle. We waited until 11am and due to the delay in being picked up we called the service line again to be told that the driver was at the international airport and would be over shortly. It got to 1130am and the shuttle finally arrived. At this point we were told that there was too many people and not enough seats on the shuttle. My partner and I...were told to wait for the next shuttle. Having already waited 45 minutes and much longer than all other parties on the bus we were very angry and put our foot down. The second driver of your company finally ended up giving up her seat and waiting for a second shuttle and we finally got on our way. We arrived at the depot to then be hit with hidden insurance costs of an extra 72 dollars for the three days taking the total to $169! It was either this or have $1000 withheld and which according to previous reviews that I have just read is extremely difficult to get put back in your account and can take more than 28 days. When we finally got all the paper work completed it was 1150am, we then get told that our car isn’t ready as the outside hadn’t been cleaned. Considering our pick up time was booked for 11am I find it ridiculous that 50 minutes beyond our booking time our car was still not ready. There were at least 30 cars in the depot and when we questioned as to why we couldn’t have another car the response was we are very busy and can’t lend another car. So we waited another 25 minutes for the car to be washed for it to then come out dirty anyway! So from start to finish this wasted nearly 2 hours of our time which is extremely valuable given that we had come to visit a grandparent who has terminal cancer whom we haven’t seen in over 6 months. I tried to contact head office on Friday to make a complaint and was told that I would be phoned back within the day and not surprising at all I’m still waiting for a phone call back. Your staff were not helpful at solving any of these problems. We were provided with no compensation not even an apology and we are definitely entitled to something.
Cheap for a reason. Ends up expensive
Getting car took ages. Booked hyundai i20 and got Kia Rio. Not sure if i20 would have been better but the car was terrible. Dirty. Clutch sucked and (despite usually driving manual daily) we stalled several times. They charge extra $4 fee on top of each toll you pay. Airport drop-off not near airport and you have to be early to make sure you will get to terminal on time
- Verified customer
Prepare for the hard up-sell
I booked a car through this company and a few minutes later, received a text saying "Please call 1300 136 465 regarding your car booking.". That alone is unprofessional. Its bad enough being upsold at all: I understand lean margin businesses rely on upsell, but to trick a customer into calling you to save you time and costs, is a pretty unprofessional tactic.
I thought there might be a problem with my booking and there was... Sort of. I had a telemarketer lay down the pressure sell, saying that I had forgotten insurance, and that basic excess ...for $4400, but I wasn't covered for most events like single car accidents and undercarriage damage. This is not unique by any means (most rental companies have similar conditions), but he made me feel like my entire life savings were at risk by driving that car, so I ended up cancelling and hiring with another firm that I usually use for business trips. It cost $140 more - more than the Loss Damage Waiver insurance they were selling, but the call left me feel like I was dealing with shonks. I can't comment on anything else, because I cancelled the booking, but the booking experience made me feel like they run the company through drip pricing and lack of transparency, which given the reputation the car hire industry has, is a big red flag.
I was nervous because of the bad reviews but my experience at the Hendra office was friendly, professional and seamless, my time was tight owing to a family funeral and a flight from Mackay to Brisbane and back again, pick up and drop off was great, office was efficient and car was very good, will use again, thanks East Coast.
Worst place to rent your car from
Worst place to rent your car from. I rented a car through their website and got one that had done 100k . The car battery went off in Canberra. They asked me to call road side assistance. 3 hours later road side assistance arrived and said the battery is really bad and very risky to jump start. I had to leave the car on road and take public transportation.
Gave a replacement car the following day which had done 70k + and while driving back to Sydney from Canberra the car would skid on highway when you drive over 100k/hr. Called up customer ser...vice and they said they cannot do anything I have to drive the car to Sydney Airport and get another replacement car. In short wasted 15 to 20 hours of my time and got only cars with high kilometers which were not road wothy.
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Questions & Answers
Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.
Hi - i would like to hire a car for the day from your Melbourne downtown office as we are staying at the Pegasus Aparthotel. Do you have after hours drop off or if we park at the hotel overnight can we drop off easily in the morning?
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