East Coast Car Rentals

East Coast Car Rentals

4.7

7,906 reviews · Statistics

PositivevsNegative
94% · 7,407427 · 5%
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Value for Money
4.6 (2,097)
Transparency
4.6 (1,961)
Customer Service
4.7 (2,107)
Booking Process
4.7 (1,955)
Vehicle Condition
4.7 (1,974)
Received Booked Vehicle
  • Yes (1,474)
  • No, I received a worse vehicle (93)
  • No, I received a better vehicle (423)
Cars in great condition
Easy booking process
Outstanding customer care
See the Best Direct Car Hire in 2023 as rated by Australians on ProductReview.com.au.

Reviews

7,906 reviews
Ron
Ron

Car rental

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Peterlem
Peterlem
 · Verified

An efficient service well delivered

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Lyle
Lyle Far North Queensland, QLD

Wouldn't hire from east coast ever again!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
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East Coast Car Rentals
East Coast Car Rentals · 
Allec
Allec Sydney, NSW

Great service

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
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Raffi
Raffi

This is perfect, I will only use Eastcoast car rental.

Will
Will Greater Melbourne (Metropolitan), VIC

A great service and price.

Lorraine
Lorraine Greater Melbourne (Metropolitan), VIC · 3 posts

Excellent service

Friendly, informative staff - easy to book - good service. Terry excellent

Miller
Miller Sydney, NSW

Great rental car

Gemma
Gemma

Very good service

I arrived at airport. And made a call to local depot they made sure i was picked up with cases. To get car..on arrival I was given the chance to upgrade back to the original car MG and NOT THE KIA PICANTA ..I AGREED. A PRICE FOR THE DURATION OF MY HOLIDAY.

I PAID A NO DEPOSIT. Also including FEATURING A FULL insurance cover.. covering everything.
Paid over 970.00 auds..on my card.

The only thing they could not do was to take off my payments made to you prior to picking up car... so I had to pay in full .on the day.

You are investigating my refund of prior insurances of over 170.00 pounds sterling.. I look forward to my refund.
.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
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Andrew Terris
Andrew Terris

Great service - friendly and simple

Michael
Michael Central Queensland, QLD

Perfect

Margy
Margy launceston · 4 posts

Pick up from Cairns Airport was perfect.

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bruce aitken
bruce aitken

Car rental with professionalism

I always choose East Coast Car Rentals when they are available. Their service is professional and friendly, prices very competitive and the cars are clean and modern. Highly recommend.
Bruce Aitken

Mark
Mark Far North Queensland, QLD

Way easier than the big guys at the terminal

Easy transfer away from the hubbub of the terminal. Quick and easy pickup and dropoff of vehicle. Prompt transfer to and from base to terminal and vice versa.
First time in electric vehicle and briefing was first class.
Va para Portugal!

Value for Money
Transparency
Customer Service
John
John Perth, WA

Good service and depot was easy to access

Questions & Answers

Peter K.
Peter K. · 

where do I send my complaints to Email address please

Guest
Richard C.
Richard C. · 

Hi

If I take out the top insurance do I have to
Leave the 1000 deposit on my card

I will be hiring the car in cairns QLD and I live in Mackay QLD

East Coast Car Rentals
East Coast Car Rentals · 

Hi Richard,

Thank you for your query.

Please reach out to our Reservations Team (res@eccr.com.au) or 1800 028 881 for assistance.

Regards,

ECCR Team

Guest
Reuben L.
Reuben L. · 

Im looking to return my car at 6-6.30am (office address , 3 Karana street, Tugun, 4224) where most likely its after hours.

do i simply follow the instructions on my voucher?
" Customers need to park the car outside the office, lock the car and slide the key under the roller door"

please advise.

Guest

Get an answer from our members and East Coast Car Rentals representatives

Details

Features

  • Drivers can make an instant online booking after inputting their details on the company’s website.
  • In some instances, East Coast Car Rentals offers free-pick up to transport customers to their rental offices (where they pick up the car). For example, there are courtesy shuffle services from airports to a nearby rental pick-up location.
  • The rental services are available to licensed drivers aged 21-80 years old, with a young driver’s surcharge for drivers between 21-24 years old.
  • East Coast Car Rentals have a wide range of cars in their fleet to choose from. You can choose from a range of electric vehicles, hybrid cars, compact cars, full size cars, SUVs, utes, minivans, minibuses, and more.

Points of praise

  • Overall, renting a car from East Coast Car Rentals was described by thousands of reviewers as a hassle-free experience. Many stated they’d either used this car rental company more than once, or would use them again without hesitating in the future.
  • The quality of cars in the fleet was high, and typically suited to driver’s needs. Cars were in good working condition, as well as clean and comfortable.
  • Excellent customer service was combined with an all-round efficient and professional service that respected customer’s needs.

2023 ProductReview.com.au Awards logo

This year East Coast Car Rentals have driven away the competition to earn a 2023 ProductReview.com.au Award for Best Car Rental Service, taking out the Award for the third time. Customers were most appreciative of East Coast’s smooth booking process, and their friendly and efficient customer service.

CategoryDirect Car Hire
Hire Vehicle typeCars and Vans & Trucks
Hires To International Licences, P2 Licences (Green Plates) and People aged 21 - 24 yrs
Locations NSW, NT, QLD, SA, TAS and VIC
Airport Shuttle Service Yes
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Contact info for East Coast Car Rentals

  • ABN: 33129240268

Extra Information

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