East Coast Car Rentals

When booking East Coast Car Rental off webjet, they made no mention that the branch was 4 km from the airport. We waited ages for the shuttle only to be met by an extremely rude man when we arrived. Eventually we just left and got an Uber to the hotel. Never again.

My sister hired a car for my wife and I from Sunshine Coast airport and purchased the insurance required to make the booking. Before allowing us to take the car the manager was rude and condescending, He told us that we had 2 choices for more insurance. Give $1000 bond on our credit card or pay $25 a day after he refused to look at the proof of the insurance we thought we already had.They used exactly the same script on a family behind us who also thought they had insurance already.We felt ripped off by this company and we and our family will not be using them ever again.

The shuttle driver who pick me up and dropped me off was such an amazing person, so friendly and helpful. The office staff were friendly and professional. The car was a great car to drive and was very clean. Definitely highly recommended and will definitely be using east coast for any future hires

Hired a car online through Eastcoast website with ease and found the shuttle waiting and driver was very friendly.
Picked up the car from the Melbourne branch and the car was perfect and extremely tidy, staff were friendly and accomodating.
No unecessary bond taken as we opted to pay insurance which made the process enjoyable!
Have already booked with Eastcoast for our upcoming trip!

We waited nearly 30 minutes at Gold coast airport for their shuttle to arrive.. and after few weeks of rental they charged me $75 just for forwarding a parking fine. I will never use them again..how on earth you charge #75 just for forwarding a parking fine.

We went to Melbourne to attend a business meeting and hired a car from East Coast through Jetstar Airlines. We used around 120-130 KM, we were in the rush to catch our return flight and did not fill the fuel as its a matter of a couple of litres. When we returned the car they claimed 33 litres, $111 for fuel. We denied to pay and went to a nearby fuel station, it took 7 litres petrol around $11 to fill the tank. A lady (Vicky) in the customer service even did not say sorry and her reaction seemed its a normal matter. Dishonest and poor customer service.

Recently hired from the Adelaide airport (Richmond) and cannot fault them.
The shuttle from airport was prompt, the staff were very friendly and informative. The car was clean and in great condition. We booked a 7 seater and got a Hyuandai iLoad. The fuel economy was a nice surprise. I was concerned their lower rates would mean low quality cars and service but I was impressed with it all. Our destination was 2 hours out of Adelaide so the unlimited mileage was a big plus.

When I had a problem with my rental car and rang Lloyd at Eastcoast Car Rental he told me to f*&%k off. Disgusting service. Will never use this company again. I work in accommodation and now tell all our guests not to use this East Coast Car Rentals. Lloyd you lost yourself thousand of dollars a year through your bad attitude. Car was filthy and half full when picked up. Found syringe under seat.

Pickup from Sydney afer nearly 1hour , no apologies or excesses We left the airport traffic was light !!!!! Then on arrival at car pickup asked to pay $1000 deposit before you could take a car if you did not take out their insurance!!! It was almost blackmail !!! When we went back to drop car off the service was just as bad .

The service which we got in Melbourne airport was too good. The shuttle arrived in time to pick us up, the car was ready when we got there, everything was perfect. But we got the total opposite service at Sydney airport.

Getting car took ages. Booked hyundai i20 and got Kia Rio. Not sure if i20 would have been better but the car was terrible. Dirty. Clutch sucked and (despite usually driving manual daily) we stalled several times. They charge extra $4 fee on top of each toll you pay. Airport drop-off not near airport and you have to be early to make sure you will get to terminal on time

I was nervous because of the bad reviews but my experience at the Hendra office was friendly, professional and seamless, my time was tight owing to a family funeral and a flight from Mackay to Brisbane and back again, pick up and drop off was great, office was efficient and car was very good, will use again, thanks East Coast.

We have hired from East Coast for several years. We have always found them to be very easy to deal with, and there service is great. They also have exceptional value for money.

left stranded at airport, next day able to rent car but at a higher rate. I was informed garage across from car rental opens at 5am this is not true had to drive into Launceston to top up petrol. Shifty lot. This also confirmed by locals

We received an excellent car rental experience from East Coast Car Rentals, Cairns. We got a great price of only $24 a day for a 16-day rental, for a large car with a large boot which was almost new with only 17,000km on the clock. Airport pick up and drop off were included and were fast and seamless. Terms and conditions were clear, and collecting and dropping off the car were efficient and painless. The staff even helped us to make an international call to unblock our credit card which had been blocked the previous day just before we left New Zealand. The staff were all very helpful and did everything with a smile on their faces. Great job, as the Americans say.