East Coast Car Rentals
- ✓ Verified company
7,906 reviews · Statistics
- See all reviewer photos
- Yes (1,474)
- No, I received a worse vehicle (93)
- No, I received a better vehicle (423)
Reviews
Car rental
Excellent service, car available on time.
Insurance was very expensive but this is the only negative from a great service
An efficient service well delivered
It was difficult for us to hire a car on this particular day: all the 'Big Names' were unable to oblige. East Coast Car Rentals produced an excellent car and we were happy.
We drove from Melbourne to Adelaide over four days and were fully satisfied with the car.
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Wouldn't hire from east coast ever again!
I booked and paid for car hire and accommodation in FULL through expedia, when we picked up the car, they wanted an extra $400 + to reduce the insurance excess to zero.
There was NO mention of any extra cost in the forms that I had to fill out online. It's makes it very hard when working to a budget and they through this at you at the last minute.
The car they gave me was the most uncomfortable peace of crap I have every ridden in. (MG Alpha)
Great service
The staffs and service were amazing! Will definitely book my rental car here again!
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This is perfect, I will only use Eastcoast car rental.
My driver Terry is outstanding. Terry is the most wonderful person.
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A great service and price.
First time using East Coast. Great service, staff and price. Will return for sure.
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Excellent service
Friendly, informative staff - easy to book - good service. Terry excellent
Great rental car
Easy pick up and drop off. Car performed well and was very clean. Staff friendly and helpful
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Very good service
I arrived at airport. And made a call to local depot they made sure i was picked up with cases. To get car..on arrival I was given the chance to upgrade back to the original car MG and NOT THE KIA PICANTA ..I AGREED. A PRICE FOR THE DURATION OF MY HOLIDAY.
I PAID A NO DEPOSIT. Also including FEATURING A FULL insurance cover.. covering everything.
Paid over 970.00 auds..on my card.
The only thing they could not do was to take off my payments made to you prior to picking up car... so I had to pay in full .on the day.
You are investigating my refund of prior insurances of over 170.00 pounds sterling.. I look forward to my refund.
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Great service - friendly and simple
Good process, great service and good price. We were very happy
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Perfect
Couldn’t ask for anymore they were great to deal with
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Pick up from Cairns Airport was perfect.
Was directed to shuttle pickup, no waiting and then to rental depot which is onlt 4 mins away. Great service on picking up vehicle. On returning vehicle was then transferred back to Airport.
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Car rental with professionalism
I always choose East Coast Car Rentals when they are available. Their service is professional and friendly, prices very competitive and the cars are clean and modern. Highly recommend.
Bruce Aitken
Way easier than the big guys at the terminal
Easy transfer away from the hubbub of the terminal. Quick and easy pickup and dropoff of vehicle. Prompt transfer to and from base to terminal and vice versa.
First time in electric vehicle and briefing was first class.
Va para Portugal!
Good service and depot was easy to access
Overall I experienced good service and found the Depot was easy to access with no parking problems.
Show detailsQuestions & Answers
where do I send my complaints to Email address please
Hi
If I take out the top insurance do I have to
Leave the 1000 deposit on my card
I will be hiring the car in cairns QLD and I live in Mackay QLD
Hi Richard,
Thank you for your query.
Please reach out to our Reservations Team (res@eccr.com.au) or 1800 028 881 for assistance.
Regards,
ECCR Team
Im looking to return my car at 6-6.30am (office address , 3 Karana street, Tugun, 4224) where most likely its after hours.
do i simply follow the instructions on my voucher?
" Customers need to park the car outside the office, lock the car and slide the key under the roller door"
please advise.
Get an answer from our members and East Coast Car Rentals representatives
Details
Features
- Drivers can make an instant online booking after inputting their details on the company’s website.
- In some instances, East Coast Car Rentals offers free-pick up to transport customers to their rental offices (where they pick up the car). For example, there are courtesy shuffle services from airports to a nearby rental pick-up location.
- The rental services are available to licensed drivers aged 21-80 years old, with a young driver’s surcharge for drivers between 21-24 years old.
- East Coast Car Rentals have a wide range of cars in their fleet to choose from. You can choose from a range of electric vehicles, hybrid cars, compact cars, full size cars, SUVs, utes, minivans, minibuses, and more.
Points of praise
- Overall, renting a car from East Coast Car Rentals was described by thousands of reviewers as a hassle-free experience. Many stated they’d either used this car rental company more than once, or would use them again without hesitating in the future.
- The quality of cars in the fleet was high, and typically suited to driver’s needs. Cars were in good working condition, as well as clean and comfortable.
- Excellent customer service was combined with an all-round efficient and professional service that respected customer’s needs.
This year East Coast Car Rentals have driven away the competition to earn a 2023 ProductReview.com.au Award for Best Car Rental Service, taking out the Award for the third time. Customers were most appreciative of East Coast’s smooth booking process, and their friendly and efficient customer service.
| Category | Direct Car Hire |
|---|---|
| Hire Vehicle type | Cars and Vans & Trucks |
| Hires To | International Licences, P2 Licences (Green Plates) and People aged 21 - 24 yrs |
| Locations | NSW, NT, QLD, SA, TAS and VIC |
| Airport Shuttle Service | Yes |
Contact info for East Coast Car Rentals
- ABN: 33129240268
Extra Information
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Thank you for sharing your recent experience with us. We regret that your car hire did not meet your expectations, and we appreciate the opportunity to address your concerns.
We understand your frust
... Read moreration regarding the insurance excess and any unexpected additional charges. At time of collection our rental agents always make it a priority to inform our customers about their financial liability in the unfortunate event of any damage occurring. They also provide options to reduce the excess level for your consideration. Please note that our excess reduction options are not mandatory, but we ensure that our customers are fully aware of their potential liability. When booking through Expedia, there is a section to view rules and restrictions that comprehensively outline any potential additional fees and terms. We highly encourage reviewing this section, as it helps in ensuring a transparent understanding of the rental terms before confirmation.