Prompt friendly service
Email updates of changes to hire were prompt and accurate.
The vehicle, a Camry, was spot on for short touring through Adelaide Hills.
Counter staff were very friendly and helpful
would definitely use the company again
Very happy customer
I was very happy with the service i recently received when i rented their car. I was very happy with the car and the service i received when i returned.
Great value for money
The reason I gave a 4 star rating and the only negative was the time it takes to collect the keys
I don’t even mind the walk to the bus stop to wait to be taken to the office, they informed us that only 9 passengers could be taken at a time due to COVID but the bus only seats 9 so no big deal but we had to wait for the bus to do a return trip, suggesting during peak times 2 buses may be reqiured
When we arrived at the office there were already 6 customers queuing some from the first bus and a large walk in group but with only 2 on the counter...
The pickup to and from airport was prompt and efficient. The collection and rerun of vehicle was too easy. The vehicle was ready and waiting the staff were friendly and effocient
The reviewer stated that an incentive was offered for this review
Customer service was first class. I had walked 5 km to pick up my car and was greeted and offered a drink of water as soon as I entered the reception area. Customer service was very good, car was clean and exactly what we booked. Return experience was thorough but quick and friendly.
Great experience each time with this company
Customer Service very good. Payments all went fine,knew what I was paying. Vehicle was great to drive and handled roads great. Vehicles used for tripping around Port Douglas and Cairns, very economic on petrol. This is only my 2nd time using a rental in Australia and happy with the price and state of the cars. Will be back. Thank you
- Verified customer
Price entrapment practices, Rip Off taking advantage of Covid19 situation. not recommended!!
I booked an intermediate car through VroomVroom with East Coast Car Rentals, for 68 days at a rate of $20/day while I was back in Australia to see family.
I paid a $413 deposit however the day after I made the booking the family who I were travelling to see with the car unfortunately requested no visitors due to the increasing Covid outbreak and the location they are in. Due to this and the Melbourne lockdowns increasing as I was to travel there, my plans changed and decided to fly back overseas sooner then planned.
I called VroomVroom to red...uce my booking to just 14 days, with the full acceptance I would not get any of my deposit back, but with the expectation the 2 weeks booking would come out to less then the $413 and I would hopefully not have any more to pay at the depot. Unfortunately I found out the booking rate was more then doubled to $43/day! for taking the same car I had booked from the same rental depot and as such I had to pay another $198.52 at the depot ontop of the deposit. I called again to see if this was a mistake but was ensured there was no cheaper rate. Even when I search for the exact same car to hire from the same depot, for pickup the next day for 14 days the total on the website is only $385! While I had to pay over $600 for the same booking.
great staff, good recent cars, and attitude and the pricing was the best that I found online after alot of research and the customer service team were very friendly and helpful and made sure my needs were met
Hassle free car rental
I can’t say enough about East coast car rentals , having used both the Gold Coast and Cairns airport branches in the last year , easy to book and pay online , Insurance waver option is good and inexpensive which allows you to drive the car relaxed knowing that you don’t have to pay thousands of dollars should an incident occur on your holiday , prompt pick up and drop off in their shuttle bus , great customer service and well maintained vehicles and best of all no bogus charges when you return the car , we will Definately use East coast car rentals Again on future holidays and highly recommend them
Shocking customer service
Picked up car in Cairns , the lady at reception desk was so rude and intimidating when we didn’t want her waiver insurance . They even had a $1000 bond held on our credit card . Stay well away from this company !! Very poor customer service .
They are so rude better word is pigs
Hired car from them for a week they were so rude ask for $1000 bond but you dont get it back for 28 days or if I did not want to pay take out highest car insurance what a joke
When returning car I walk in first the the woman said your late should have been back at 11.30 guess what I was not due back till 3.30
Don't hire from them there just rude the woman with red dark skin u should get a job at rspca because u talk to customers like dogs
- Verified customer
unbelievable - $1,000 security deposit!!!! For being first time customer.
I booked a hire car with East Coast Car rentals for pick up 18/07/20 and return 19/07/20 from Brisbane Airport (booking No R2FVJL). I called East Coast car rental prior to booking car with a few questions. 1. Was hail damage covered 2. If taking out the zero excess what would the tyre cover include and 3. What were the security deposits.
The customer service lady was very help full with answering all my questions, so I went ahead and booked the hire car with the zero excess option.
Security deposit that i was made aware of reduce excess to $3...50 and security deposit would be $350. Reduce excess to $0 and security deposit would be $0 Went to pick up my hire on the today 18/7 to find that they are expecting me to pay a $1000 security deposit AS IM A NEW CUSTOMER!!!!. The gentleman behind the desk spoke to the manager and they refused to wavie this due to my excess reduction. I ask to speak to the manager and they refused!! They would not help me as I could not remember the lady's name who I spoke with prior to making the booking and they could not point out anywhere on my conformation that this was there policy So I then left and went over to Alpha hire car and booked one with them much better service all round
- Verified customer
East Coast Car Rentals – do not provide them your credit card number
I am so angry!
Just a note to let people know: Do not get close to “East Coast Car Rentals”, they cheat their customers. They are cheap, but take much more from your credit card, without your permission, against your permission, as they already have the credit card number.
I rented a car in Cairns, Australia on February 4, 2020, their insurance proposal seems way too high, so I did not buy it. But allowed them to freeze 1000 AU$ from my credit card (I fully agreed and gave my card to use) and I drove away.
I did scratch the car and stated so,...when I returned the car (February 9, 2020), stating I will pay all the damages (it was a scratch). The elderly representative woman informed me that they will first charge me, before knowing the damage cost, 4,400 AU$, because, as the elderly representative woman stated “You should have bought our insurance” - meaning punishing me for not contributing to their profits. Of course, I clearly stated at that moment that I do not allow them to withdraw any money from my account (except to froze 1000 AU$), wait for the damage cost and I will cover it in full, even if it will be more than 4,400 AU$ as I felt obligated, for not buying insurance. Two days later they reported that the total damage was 706.66 AU$, high cost for a scratch but seems OK. When I got back home (a month later), I found out that they did withdraw 4,400 AU$, against my permission. I was waiting for them to return the rest of my money (4,400 AU$ - 706.66 AU$), but for 3 months they neglected to return it, so I sent them a few mails, to send the rest my money, and requested compensation for this violent act for the exchange rate from AU$ to US$ and to Israel Shekel and back to AU$, interest for my money laying in their bank for 3 months and for wasting my time, to get my money back. They did not agree to pay any compensation. I am now suing them for all these items, and they will pay for the local lawyer too and for my trip to Australia, to the courthouse. My lesson from this “East Coast Car Rentals” is: cheap is eventually very expensive, especially if they have your credit card number, and need unlawful profits to cover their “cheap” cost. Cheap company, “East Coast Car Rentals”, ECCR.
The worst customer service imaginable
Their attitude towards my daughter and myself when collecting the car after a communication glitch between them and the Flight Centre was shocking. No care factor for us at all
Unfortunately we were dissapointed with our vehicle on our latest rental, we are regular customers and never had any issues on several previous occasions, however the vehicle we were given this rental had several marks and dents with high kms and didn't appear to even look like a rental vehicle.
Transfer to and from the airport was excellent.
Unfortunately we were a little late returning the car and when l rang to let them know we may be 30min late she then replied "they may decide to charge you for that" when we arrived back we were rushed out the car and into the bus immediately!!
Can not fault East Coast car rentals. 16 days around Tasmania without a hitch. Team was fabulous and efficient. I highly recommend this company. Drove us to the airport immediately.
125,000 kms new or near new
The company advertises “Quality Cars All of our rental vehicles are of new or near-new models .....” picked up a car this morning smelly, unclean inside, sounds like a noisy axle & with 125,000 kms on the dial, me thinks not even near “near new”!
Simply good prices and services
I have hired from East Coast multiple times without a hitch always found them to be obliging and helpful,cars in good condition and shuttle service as prompt as I expect for all the whiners about the pick up remember it’s a shuttle service not a personal taxi I consider myself as good a driver as the next person but I always pay insurance without crying about it because accidents can happen if it does and you take the risk,pay the price.If you take insurance with East Coast and are unfortunate enough to have an accident you deal with them if insurance is with a 3rd party you have to wait for reimbursement from that provider
Excellent service and experience
I was extremely pleased with the service I received at the Hobart Airport. The staff was extremely accommodating and pleasant.
Their flexibility allowed me to effortlessly make changes on my reservation.
- Verified customer
No problems, but still would not rent again. Read why...
We rented a car at Melbourne Airport with basic insurance, because we had insurance already. The guy at the office tried to scaremonger us into upgrading to full insurance. He told us to record all the dents and scratches ourselves, on a car that obviously had a lot of minor accidents and 100k+ kms.
Usually rentals record the pre-exisiting problems themselves, and do not burden the customer with it. The rental representative also told us to be "extra dilligent", because everything we won't find will be considered our fault.
When we finally left...
Questions & Answers
How much does it cost to take out insurance when renting a car
We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.
Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.
Hi - i would like to hire a car for the day from your Melbourne downtown office as we are staying at the Pegasus Aparthotel. Do you have after hours drop off or if we park at the hotel overnight can we drop off easily in the morning?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.