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East Coast Car Rentals
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Happy customer
I always use East Coast car rental. The price is always lower and affordable. And the cars always new and clean and very comfortable. And best customer service on the phone and face to face. And I always recommend them to friends and family’s.
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Great car rental people
Everything was well organised and my car c was awesome. Insurance package was excellent
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- 2 reviews
East coast car rentals
Could not fault any of their services. Cars are new, well maintained & very well detailed
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good car and service
car was great and service great, cairns expensive for car hire, though not just east coast car rentals
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Over a beyond service
We ordered a vehicle viavJetstar but somehow got the dates wrong. The centre had no cars but the manager managed to find one somewhere. Staff were very helpful throughout the business.
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excellent
good service,bond done well,same vehicle as was booked,getting around suited well.
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Fun in the sun
Very thorough. Prompt friendly service. We got to travel and see all the places and sights we planned
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- 2 reviews
Our trip to Cairns
All very very good of the above and would definitely book again if and when we do another trip up to Cairns.
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The best car rental service ever
Quality and cleanliness of the car, customer service, operation system of the company, I can’t fault it. We are so happy with our experience with east coast car rental and recommended all our colleagues for their trip as well.
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Top service! Top price!
Service was efficient and friendly. Car was immaculate and shuttle bus to and fro airport was prompt. East Coast Car Rentals I would certainly recommend
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- 3 reviews
Great experience
The customer service was very good. The payment was handled well & the vehicle we got was similar to what we expected. We used the car for our holiday
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- 5 reviews
Could not fault the vehicle and the service
We were very happy with our experience with East Coast Rentals
The vehicle was excellent and the staff were extremely helpful.
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- 2 reviews
Great car rental company
I hire cars through this company every time i travel. Customer service is beyond excellent, i dont think you would find better service anywhere. Great value. Cars are always in good condition and as described when booking. The shuttle service is efficient and quick and instructions to access this very easy to follow.
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Returning Customer !!
Hired 2 vehicles this holiday - easy, friendly and helpful service. Have used East Coast Cars previously... will use again !!
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Perfect
Perfect work rental and easy to get in and out
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Questions & Answers
Im looking to return my car at 6-6.30am (office address , 3 Karana street, Tugun, 4224) where most likely its after hours.
do i simply follow the instructions on my voucher?
" Customers need to park the car outside the office, lock the car and slide the key under the roller door"
please advise.
Anyone picked up from Melbourne airport using the shuttle? Any specific info regarding this location?
Thanks
How much does it cost to take out insurance when renting a car
We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid f...
Read moreor it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.
To answer your question Angela, the daily rate for Damage Cover varies depending on the length of your rental and whether you want to reduce your excess from $4400 to $385 or $4400 to $0.00. On avera...
Read morege though around $20 - $22 per day. Two other things to consider also. If you are booking through one of our online agent partners as opposed to direct through our own website or call centre these agents also sell their own competing products. That's fine we would rather a customer travel in one of our cars covered for damages than not. However they are typically more expensive than our own cover options and because the cover is with a third party instead of us direct we will still need to take a $1000 security bond before releasing the vehicle. Taking our cover negates the need for a $1000 bond. Also if there is major damage to the vehicle we reserve the right to take the full excess from your nominated credit card and return any remainder to you once the vehicle is fixed. If you have cover sold by an Online Agent you would go back to them to claim monies needed to repair our vehicle.Get an answer from our members and East Coast Car Rentals representatives
Details ·
Features
- Drivers can make an instant online booking after inputting their details on the company’s website.
- In some instances, East Coast Car Rentals offers free-pick up to transport customers to their rental offices (where they pick up the car). For example, there are courtesy shuffle services from airports to a nearby rental pick-up location.
- The rental services are available to licensed drivers aged 21-80 years old, with a young driver’s surcharge for drivers between 21-24 years old.
- East Coast Car Rentals have a wide range of cars in their fleet to choose from, letting you pick something that’s right for your journey and passengers. Cars are grouped under: Economy, Compact, Compact Hybrid, Intermediate, Full Size, Full Size Hybrid, Intermediate Hybrid SUV, Intermediate SUV, Family Hybrid SUV, Family SUV, 8-Seater Minivan and 12-Seater Minibus.
Points of praise
- Overall, renting a car from East Coast Car Rentals was described by thousands of reviewers as a hassle-free experience. Many stated they’d either used this car rental company more than once, or would use them again without hesitating in the future.
- The quality of cars in the fleet was high, and typically suited to driver’s needs. Cars were in good working condition, as well as clean and comfortable.
- Excellent customer service was combined with an all-round efficient and professional service that respected customer’s needs.
This year East Coast Car Rentals have driven away the competition to earn a 2022 ProductReview Award for Best Car Rental Service. Customers were most appreciative of East Coast’s smooth booking process, and their friendly and efficient customer service.
Extra Information
East Coast Car Rentals is a ProductReview.com.au Awards Winner for 2022 and 2018. Learn more
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