East Coast Car Rentals

East Coast Car Rentals

 Verifiedeastcoastcarrentals.com.au🏆 2024 Award
East Coast Car Rentals
4.7

8,070 reviews

PositivevsNegative
94% · 7,567430 · 5%
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Received Booked Vehicle
  • Yes
  • No, I received a worse vehicle
  • No, I received a better vehicle
Value for Money
4.6
Transparency
4.6
Customer Service
4.7
Booking Process
4.7
Vehicle Condition
4.7
Cars in great condition
Easy booking process
Outstanding customer care

Reviews

8,070 reviews
Anh V.
Anh V.
 

GREAT

At this time with East Coast We surprise your service is fast and easy to deal with. Show details
Value for Money
Booking Process
Vehicle Condition
Phil datson
Phil datsonGreater Melbourne (Outer), VIC
 

Exceptional service

Good deal and staff very friendly and easy to deal with Show details
Anthony M.
Anthony M.
 

Anyhony

Kath was funny and entertaining and an amazing driver and will use east coast again . Show details
Tony MS
Tony MSMetropolitan Adelaide, SA
 

Great customer service

When I Arrived the car I ordered wasn't practical so they upgraded on the spot to a SUV with no cost. Was very happy with the service and the vehicle Show details
Value for Money
Booking Process
Ermitanyong T.
Ermitanyong T.South East Queensland, QLD
 

Great Company

Clean and well maintained vehicles and friendly staffs and drivers of their free shuttles.. and of course great value for money!!! Show details
Adam N
Adam N
 

Great service and experience

Great experience with east coast ,fab family SUV ,cheaper than the big names wouldn't hesitate to use again ! Show details
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Brian
Brian
 

Value, reliability

Car provided was at a reasonable price and in a good tidy condition,ran very well and easy to drive, have hired form east coast quite a lot and have not been disappointed, customer service was efficient and clear instructions given upon pick up of my rental.recomend for a car hire service. Show details
Transparency
Geoff B.
Geoff B.
 

Pick up smooth, car met expectation and overall a very good experience

The rating would be 5 stars but the staff just didn't seem happy and that has reflected on the oiveral rating. Show reply
Value for Money
Transparency
Customer Service
Ian B
Ian B
 

Great value car hire experience

Recent model car in great and clean condition. Prompt and easy to deal with, good value hire.
Jane G.
Jane G.
 

Book direct no third party involved

I booked directly through ECR and was really impressed with the product knowledge, patience and friendly staff. Highly recommend Show details
Alison B.
Alison B.Sydney, NSW
 

The smaller the hire car the less reliable the connectivity with my phone

the turn around to pick up and drop off is good and quick. The drivers are reliable and friendly.
The Suzuki SWIFT car is clean.
Noticing as the K's build in most recent SWIFT that the entertainment functions are not reliable. The connecting process to my phone didn't work and this was initially frustrating and inconvenient as I hadn't brought a device to hold the phone into the dashboard to see Maps. The alternative was to use the in car maps system which the staff gave me the time to check out and test. Show details
RF
RFFar North Queensland, QLD3 posts
 

Always great customer service and quality vehicles

I find the prices competitive especially when for excess reduction. Pickup and drop off is always easy and staff are friendly and efficient. Show details
BPS
BPSSydney12 posts
 

Best rates and quick service

Best rates and quick service.
I was apprehensive about booking an off-site pickup at Melbourne airport. But I found the shuttle service was quite reasonably quick. And once there the check-in was quick. Drop off was as quick as parking the car and driving away. Will definitely hire again. Show details
Value for Money
Customer Service
Booking Process
Vehicle Condition
Gaylene
GayleneMetropolitan Adelaide, SA
 

Easy travels

The service and vehicle were outstanding. The pickup/ drop off was very clean and way to get to via the shuttle bus. Show details
Steve M.
Steve M.Sydney, NSW2 posts
  Verified

Best Car rental

I have been using East Coast for many years and have always been impressed with both the service and vehicles provided. Show details

Questions & Answers

Peter K.
Peter K.

where do I send my complaints to Email address please

Richard C.
Richard C.

Hi

If I take out the top insurance do I have to
Leave the 1000 deposit on my card

I will be hiring the car in cairns QLD and I live in Mackay QLD

East Coast Car Rentals
East Coast Car Rentals   DM   

Hi Richard, Thank you for your query.

Please reach out to our Reservations Team (res@eccr.com.au) or 1800 028 881 for assistance.

Regards,

ECCR Team

Reuben L.
Reuben L.

Im looking to return my car at 6-6.30am (office address , 3 Karana street, Tugun, 4224) where most likely its after hours.

do i simply follow the instructions on my voucher?
" Customers need to park the car outside the office, lock the car and slide the key under the roller door"

please advise.

See all East Coast Car Rentals questions

Details

Features

  • Drivers can make an instant online booking after inputting their details on the company’s website.
  • In some instances, East Coast Car Rentals offers free-pick up to transport customers to their rental offices (where they pick up the car). For example, there are courtesy shuffle services from airports to a nearby rental pick-up location.
  • The rental services are available to licensed drivers aged 21-80 years old, with a young driver’s surcharge for drivers between 21-24 years old.
  • East Coast Car Rentals have a wide range of cars in their fleet to choose from. You can choose from a range of electric vehicles, hybrid cars, compact cars, full size cars, SUVs, utes, minivans, minibuses, and more.

Points of praise

  • Overall, renting a car from East Coast Car Rentals was described by thousands of reviewers as a hassle-free experience. Many stated they’d either used this car rental company more than once, or would use them again without hesitating in the future.
  • The quality of cars in the fleet was high, and typically suited to driver’s needs. Cars were in good working condition, as well as clean and comfortable.
  • Excellent customer service was combined with an all-round efficient and professional service that respected customer’s needs.
CategoryDirect Car Hire
Hire Vehicle typeCars and Vans & Trucks
Hires To International Licences, P2 Licences (Green Plates) and People aged 21 - 24 yrs
Locations NSW, NT, QLD, SA, TAS and VIC
Airport Shuttle Service Yes
Awards 2018, 2022, 2023 and 2024
Visit official website

Contact info for East Coast Car Rentals

  • ABN: 33129240268

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