I was repeat customer hired car for personal use whilst visiting family from interstate, customer service was excellent airport pickup was fast and friendly and vehicle was upgraded without request very happy and would certainly recommend

Excellent shuttle service from Brisbane Airport with no down time or extra cost. Car supplied as per order online. Staff were friendly end efficient. Far better option to rental companies at the airport given the savings of circa 50%

Excellent vehicle, clean and well maintained. Staff are friendly and professional. No issues with bond payment. Vehicle very fuel efficient. Booking process was hassle free. Would definitely use East Coast Car Rentals again.

Service is very good, staff is friendly, as a regular customer it's a breeze.
However: I booked online for a 7:30am rental. Didn't really check details on the confirmation page, which was automatically changed to 9am (as it only opens 9am), so I didn't notice. had to wait 90 min at Gold Coast airport for the shuttle.
It is ridiculous to open at 9am when flights come in early and all other rental companies have shuttles much earlier. I lost 1 1/2 hrs of my precious time

I would like give 5 star it the car rent was cheap and plus customer service great special from Lynn book from Reservation Till end of our car rent we had great customer service and the car was great to

Hired a car for a 2-night visit to the Gold Coast. They picked me up from the airport in the shuttle and took me back again. I would use them again!

Service and car were brilliant like the fact they take photos of the car with you and email them .. everything ran smoothly from pick up to drop off thanks William

Everyone from the person who picked us up from the airport and dropped us off. To the people in the office and having the car ready. Car was presented well and made our holiday stress free. Thankyou very much and I will be using east coast car rental again. Cheers

The customer service was very good and prompt service provided on arrival and departure.the price was excellent for the vehicle we used compared to the opposition offers.the only downside was the car we were expecting was different but not a big deal at all.

I will use these guys again. Helpful Quick pickup and reliable Car. Very good. Arrived to pick us up within 10 mins. Helpful driver as we asked a few general Q on our way to pick up the car.

Great customer service with a pleasant attitude! The vehicle was quite nice and clean at a very reasonable price with no hidden cost. I was really happy with the shuttle service as well. Strongly recommend it to others.

Bus drivers not so friendly. Could do with some customer service training.
Rental agent on pick up was excellent. Just the sort of person you want to encounter at the beginning of a holiday. Friendly and efficient.
I ordered a Mitsubishi Eclipse SUV. I was supplied a MG SUV. The quality of the MG no where near as good as a Mitsubishi. The vehicle was in good condition and clean.
The pick up and drop off process was easy. Good value for money. The rental companies at the airport were in some cases double the price.
As I had purchased my own insurance and did not use theirs I was charged a bond of $1000 which I thought was excessive.
Overall I was satisfied with the experience.

Customer service was great, booking was easy, shuttle from airport was quick to arrive and not a long way. Return process was easy. I didn't have any issues that might have needed resolving, so I can't comment on any experience with claims or anything else, but as a straightforward booking, the process was smooth and efficient.

Excellent service and vry comfy. Strongly recommend to rent your car from this company. They are so reliable. The receptionist was nice too. Tge procedures are so easy and helpful

Customer service spot on and friendly. SUV in excellent condition. What you see online is what you get. Pick up and drop off service from airport very efficient. Champion service!

Picked up the car at Tullamarine airport, staff very nice and when dropped the car off staff was even nicer. Great customer service and the car very new and clean. Love the unlimited kilometres that others car rental doesn't offer.

pick up the Toyota corolla rental car in Hobart office just outside Hob airport- pick up by complementary bus service . All nice & easy. Only I wish the Office is open early then 9 AM. Lots of flights leaving early morning , you maybe need to call a taxi to get to the Airport.

Great customer service. It was prepaid so no problems. Vehicle was exactly what we were expecting. Insurance was a bit pricy, but gave peace of mind. Used for holiday get around.

Staff are very good
Pick up location in Adelaide not very clear
Car was great suv
Easy to do business with friendly service
Return and drop off to airport is fine

Check out and check in was an easy process.
Car was clean and reliable
Was surprised with the expensive excess and extra insurance cost
We were upgraded to a slightly bigger car which was good
Had a Corolla which was fuel efficient
Car was hired for a holiday along the Qld coast
Shuttle to airport was quick and convenient
Would like to have had a screen to display Google maps