- Verified customer
Newcastle car hire.
Newcastle site was in a location that was confusing to access but staff were great (friendly and helpful) and the vehicle was what I required for my visit to friends.
Perfect customer service
Really good customer service and good vehicle provided by them.neet and clean. Pretty quick in getting you in and out.No waste of time there..will definitely use them again for sure..
Great all up experience
Customer service was 1st class, great check in crew.
Paperwork handled well both on pick up and drop off.
Excellent car provided good clean condition.
Just used it for personal use and it did the job we wanted.
Great price and the guys were very accommodating to our needs
Great price and the guys were very accommodating to our needs when we were having trouble getting the truck back on time. Would definitely use again. Would definitely recommend this service
Gerrard - the perfect employee
Gerrard had outstanding customer service skills. His attention to my requirements was perfectly balanced and in my opinion is a model employee.
Very friendly, professional and helpful in providing local knowledge to anything I asked. He went above and beyond to make my experience with Alpha seamless and memorable.
Please pass on my thanks to Gerrard.
Fantastic service fantastic price
Rang to hire a truck and couldn't believe price so when I went to pick up I expected there to be some catch. Picked up truck, met by very friendly courteous staff and very clean truck! No surprises- great experience all around HIGHLY Recommend!!!!
Perfect car hire
Customer service perfect, payments handled well, perfect pick of vehicle for my use. As I was on my own I had no need for any other than a small compact car. Was economical but zippy and GPS provided made things easy.
Customer service was excellent, staff were friendly, accommodating and efficient. They called as I picked up baggage and were there to pick me up in a heartbeat. Paperwork was done in a flash. Good advice to meet my needs. Hand back and drop off was quick. Recommended, no problems.
Alpha Car Hire "Family" Treatment
Customer Service: EXCELLENT! Lisa, Karen and Shane were very helpful, polite, efficient and professional.
Handling of Bond / Payments: EXCELLENT!
Vehicle Type: As Booked / Requested so EXCELLENT!
Vehicle Needs: EXCELLENT! The vehicle was used for a road trip in Perth and South-West WA.
Great Drivers and staff.
Customer service was excellent and the drivers were very friendly too.
Staff were very friendly and attentive.
Always get good car. Prefer to hire car from Alpha Car. Close to the Airport.
Equipped me to move independent in one trip. So convenient.
All staff were attentive and friendly , and I was advised well on how to get the best value. Choosing a quieter weekday to hire, saved me a significant sum. Clean, tidy truck, easy to operate, even for a petite female like myself.
- Verified customer
Great drivers to and from airport
I use the vehicle for work....
Always get a great car...
The counter service could use some work...The drivers are always happy and very helpful...very fast pickup at the airport....Also very close to airport
Youd be crazy to rent from this company.
Is what you might save worth the risk, headaches in getting your bond back or the poor condition of the vehicles? The lack of service from some of their Managers and General Manager at head office is ridiculous
Easy to deal with
Initially enquired online for Saturday hire. I was given the option of a Sunday hire at half the rate, which I accepted. Arrived earlier than their official opening hours on Sunday and was well greeted by the manager. Very helpful. The truck was in good condition and clean. All in all a pleasant hiring experience. Highly recommended.
I tried about six different places before I tried alpha without any success. Once I tried alpha got a reply same day & approved the day after excellent service would recommend these guys to anyone
Staff went above and beyond to help.
Could not speak highly enough of the staff and all their efforts to Help me get on my way. And the car was also I pleasure to drive. I would have to give the the all a big thumbs up.
- ‹ Prev
- Next ›
Questions & Answers
We are hiring the truck to move furniture and need to know do you hire out removal blankets?
I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars ,poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them
Matt A.Alpha Car Hire
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Alpha Car Hire
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.