Alpha Car Hire

Alpha Car Hire

 Verified
Alpha Car Hire
4.6

3,288 reviews

PositivevsNegative
91% · 2,977291 · 9%
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Received Booked Vehicle
  • Yes
  • No, I received a worse vehicle
  • No, I received a better vehicle
Value for Money
4.8
Transparency
4.7
Customer Service
4.8
Booking Process
4.8
Vehicle Condition
4.7
Vehicles in great condition
Organised, professional customer service
Clear, simple booking process

Reviews

3,288 reviews
Allan
Allan2 posts
 

Great service, great value

The customer service is brilliant, the car was in good condition and the value for me topped off a terrific all-round experience. Show details
John H
John H
 

Very pleasing !

Fast, friendly, efficient service, nice car, good people. Simply put- you couldn't wish for a better car rental experience.
Glenn LOCKHART
Glenn LOCKHARTSydney, NSW2 posts
 

Great crew

The Gold Coast staff and drivers were amazing prompt pick up and drop off, I highly recommend alpha wouldnt hire with anyone else Show details
Margot de Villiers
Margot de Villiers
 

Fabulous seamless and efficient

Exceptionally god service (with a smile) great rates and good select as well as well maintained vehicles Show details
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Steph
StephAU2 posts
 

Great experience

Super friendly shuttle drivers. Easy to get to and from Airport. Car was really nice and clean. Great value for money spent. Will definitely use again. Show details
Sam C.
Sam C.
 

Easy and professional

Friendly service, quality product and convenient. Highly recommended by us Show details
Dennis B.
Dennis B.
 

Why would you use any other car hire?

I made the mistake of thinking, at the time of booking from abroard, I was dealing directly with the company. Once rectified, best car hire experience. Shuttle service excellent. Great staff, not too much legal [Content Removed] and car was fine. Show details
Booking Process
Markw
MarkwGreater Melbourne (Metropolitan), VIC2 posts
 

Great business

Everything was great from the ride from the airport, our hybrid Toyota and the ride back to the airport Show details
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Kim S
Kim SMetropolitan Adelaide, SA2 posts
 

Hassel free and easy car hire

What a great experience, last minute and super friendly. The price is very reasonable. Now we know how easy it is to hire a car that is not at the terminal and the price is cheaper for this reason. Will definitely be using Alpha again. The bond for hiring sits pending in my account and returned as soon as the car is returned. I was told on the phone it was an ASX but received an MG but it was similar in size. Show details
Value for Money
Vehicle Condition
Michael M.
Michael M.Sydney, NSW3 posts
 

Great car hire

Great value for money, prompt and friendly service and great car options Show details
Aftab K.
Aftab K.
 

Loved It

Just a Wonderful experience Thank you team Alpha. Wish you the best.. Show details
Sean
Sean
 

Would use again

Friendly staff with fast efficient check in and check out. Is a short shuttle ride from the airport, but they had 2x busses running so the wait time was not long at all. Show details
Paul
PaulGreater Melbourne (Outer), VIC
 

Great all round service

Excellent service, quick pick up and drop off to airport. Probably quicker than the major companies at the airports as they usually have a long queue. Will definitely use alpha again. Show details
Rob
RobSydney, NSW
 

Sunshine coast holiday

The shuttle bus from and to the airport was excellent. The customer service at the office was second to none, Matt was our customer service guy and he was a real asset to the company. Everything was easy and tailored to make a great experience for my family and I. Show details
Hollie S.
Hollie S.2 posts
 

Great service

Doug was so friendly and helpful! Very timely on his pick up, great service!

Questions & Answers

ozteam
ozteam

Has anyone hired an Alpha pantec truck, been sold the excess cover insurance supposedly reducing the damage to $1250 and not the $6600 maximum claim and then be told after u return with a tree branch scrape on the side that u are not covered as it was not an accident involving others vehicles but a single tree incident and you have to pay more? So the lies told by the sales people are just to get u to pay for something that does not cover you? Any other experiences like this?

kenome
kenome  

Im facing a similar situation...Has yours been resolved? what eventually happened. I've sent you an email. your response will be highly appreciated.

kenomi

Suzann M.
Suzann M.

Hello I hired a car from Melbourne for 10 days it has been returned on time and just wanting to know when do I get my bond of $550 back

Emma E
Emma E  

hi, have you get the bond back yet? im planning to rent a car from them, but wanted to make sure they would be responsible too for the refunding bond

Lynette B.
Lynette B.

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

See all Alpha Car Hire questions

Details

About Alpha Car Hire

Alpha Car Hire is a car rental company that offers rentals to suit all kinds of needs and budgets. Locations include Brisbane Airport, Melbourne Airport, the Sunshine Coast, Gold Coast, and Sydney Airport.

The following vehicle types are offered:

  • Economy (4 people)
  • Compact (4 people)
  • Intermediate (5 people)
  • Intermediate SUV (5 people)
  • Family SUV (5 people)
  • 8-Seater (8 people)
  • Ute (3 people)
  • Truck (3 people)

You can use the website to search for a vehicle based on your location, pick up date, drop-off date, and vehicle type. Alpha Car Hire only offers pick up and drop-off at the same location.

Those needing optional extras - like child seats - can also be accommodated by Alpha Car Hire. You’ll also get 24 hour roadside assistance with any rental vehicle.

Points of praise:

  • Most reviewers found that the vehicle they rented from Alpha Car Hire was in great condition and was reliable - even in bad weather conditions. They also appreciated that they got the exact car they booked (with some even receiving an upgrade).
  • They also reported the customer service to be exceptional. They said staff were organised, professional, and friendly, and were helpful, for example when working out tolls.
  • Reviewers noted that the booking process was clear and simple, with the transaction being quick and easy, and their bond being given straight back to them when they were finished with their rental.
CategoryCar Rental Services and Direct Car Hire
Service TypeDirect Car Hire
Hire Vehicle typeCars and Vans & Trucks
Hires To People aged 21 - 24 yrs
Locations QLD
Airport Shuttle Service No
Awards 2022 and 2023
Visit official website

Contact info for Alpha Car Hire

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