Alpha Car Hire

Alpha Car Hire

 Verified
Alpha Car Hire
4.6

3,232 reviews

PositivevsNegative
90% · 2,923289 · 9%
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Received Booked Vehicle
  • Yes (1,240)
  • No, I received a worse vehicle (40)
  • No, I received a better vehicle (342)
Value for Money
4.8 (1,681)
Transparency
4.7 (1,490)
Customer Service
4.8 (1,675)
Booking Process
4.8 (1,575)
Vehicle Condition
4.7 (1,601)
Vehicles in great condition
Organised, professional customer service
Clear, simple booking process

Reviews

3,232 reviews
Vaganan S.
Vaganan S.Canberra 2600, ACT2 posts
 

Affordable and exceptionaly good car hire

Excellent staff not like big companies, extremely helpful. Quality good car most affordable in price and insurance level. Prompt and curiously service even Sunday's. Gave free extra hour to return vehicle. Honestly and promptly returned the bond. I will youse Alpha car hire in future rather hunting and waiting time with other competitors.
Sarah J.
Sarah J.
 

$99 Administration fee

The actual car hire process was relatively seamless however have today received a $99 charge on my credit card 3 months later with no email or explanation from the company. I called them and the employee and I could not effectively communicate he kept repeating infringement but could not explain how I could get any more info and eventually just told me to call back and use a different extension.
The next employee noted it was for an infringement and an email WILL be sent (still not received); funny how taking your money is more important than communication. Not to mention how egregious a $99 infringement admin fee is in the first place, especially when no "admin" has occurred.
AVOID, they're cheap for a reason. Show details
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Paul R.
Paul R.
 

Seamless and value

Seamless process from the very start to the finish and transfers with the shuttle…
Chris and Aileen.
Chris and Aileen.
 

Easy

Sceptical at first but very pleased with the whole experience. Great driver and very helpful (Rick). All staff good and quick easy pickup and drop off. Will use again Show details
Linda P.
Linda P.Sydney, NSW
 

Great company!

Fantastic hire care service with friendly staff and great quality vehicles
Anonymous
Anonymous2 posts
  Verified
Andrew B.
Andrew B.Greater Melbourne (Inner), VIC2 posts
 

Will be back - great experience

Seamless, easy transaction, affordable, clean car, friendly staff, quick handover on both occasions. Shuttle drivers were very friendly. Will happily hire a car here again without hesitation. No complaints. Show details
J C.
J C.Greater Melbourne (Inner), VIC
 

Great value

After discovering Alpha, almost by chance, we won’t be going anywhere else again. Prompt and efficient from end to end and great value for money. Show details
John D.
John D.
 

I would highly recommend Alpha Car rental. Everything was perfect

We were pleasantly surprised with our experience. We had no issues at all. Our SUV was ready and waiting and an added bonus was we stayed at the Travelodge Sydney airport which is located right across the street from the car rental! Show details
Vehicle Condition
Carmen
CarmenSydney, NSW3 posts
 

Great experience

Great service and our driver Rick greeted us with a great big smile that made us feel very welcomed
Belinda
BelindaCentral West, NSW
  Verified

Fantastic

Smooth, fast and efficient service, great value for money. The staff were super helpful and friendly all around. Wonderful “mystery vehicle” was fantastic and immaculate.
I highly recommend! Show details
Transparency
Hope this helps
Hope this helpsSydney, NSW5 posts
 

Great value for car hire Brisbane Domestic Airport

Second time using Alpha.
10min away from Airport.
Shuttle was quick and regular.
Check in was quick due to the pre-check in online.
Counter staff were friendly and fast.
Car was Hyundai i30, free upgrade from MG3 hatchback.
Takes about 30mins to get from airport to driving off in the car, so not ideal for urgent schedules.
Great vehicle that is ideal for quick weekend visit, best value and fuel saver.
Drop off was easy and shuttle back was easy.
Best value. Show details
Bartjan H.
Bartjan H.South East Queensland, QLD
 

The place to go for car rental

Great local hire company with very competitive prices. Staff was extremely helpful and accommodating. Show details
John
JohnGreater Melbourne (Outer), VIC
 

Alpha car hire

Easy to book on line and all staff were friendly and helpful and great value for money. Highly recommend alpha for car hire. Show details
Grant Tito
Grant TitoSouth East Queensland, QLD
  Fair Incentive

Good experience

I was so welcome when I picked up the car and dropped off the car. The people were so friendly and talkative. Show details
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition

Questions & Answers

ozteam
ozteam

Has anyone hired an Alpha pantec truck, been sold the excess cover insurance supposedly reducing the damage to $1250 and not the $6600 maximum claim and then be told after u return with a tree branch scrape on the side that u are not covered as it was not an accident involving others vehicles but a single tree incident and you have to pay more? So the lies told by the sales people are just to get u to pay for something that does not cover you? Any other experiences like this?

kenome
kenome  

Im facing a similar situation...Has yours been resolved? what eventually happened. I've sent you an email. your response will be highly appreciated.

kenomi

Suzann M.
Suzann M.

Hello I hired a car from Melbourne for 10 days it has been returned on time and just wanting to know when do I get my bond of $550 back

Emma E
Emma E  

hi, have you get the bond back yet? im planning to rent a car from them, but wanted to make sure they would be responsible too for the refunding bond

Lynette B.
Lynette B.

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

See all Alpha Car Hire questions

Details

About Alpha Car Hire

Alpha Car Hire is a car rental company that offers rentals to suit all kinds of needs and budgets. Locations include Brisbane Airport, Melbourne Airport, the Sunshine Coast, Gold Coast, and Sydney Airport.

The following vehicle types are offered:

  • Economy (4 people)
  • Compact (4 people)
  • Intermediate (5 people)
  • Intermediate SUV (5 people)
  • Family SUV (5 people)
  • 8-Seater (8 people)
  • Ute (3 people)
  • Truck (3 people)

You can use the website to search for a vehicle based on your location, pick up date, drop-off date, and vehicle type. Alpha Car Hire only offers pick up and drop-off at the same location.

Those needing optional extras - like child seats - can also be accommodated by Alpha Car Hire. You’ll also get 24 hour roadside assistance with any rental vehicle.

Points of praise:

  • Most reviewers found that the vehicle they rented from Alpha Car Hire was in great condition and was reliable - even in bad weather conditions. They also appreciated that they got the exact car they booked (with some even receiving an upgrade).
  • They also reported the customer service to be exceptional. They said staff were organised, professional, and friendly, and were helpful, for example when working out tolls.
  • Reviewers noted that the booking process was clear and simple, with the transaction being quick and easy, and their bond being given straight back to them when they were finished with their rental.
CategoryCar Rental Services and Direct Car Hire
Service TypeDirect Car Hire
Hire Vehicle typeCars and Vans & Trucks
Hires To People aged 21 - 24 yrs
Locations QLD
Airport Shuttle Service No
Awards 2022 and 2023
Visit official website

Contact info for Alpha Car Hire

Extra Information

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