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Alpha Car Hire
4.4 from 1,887 reviews

Reviews

Review distribution

5 star
1,461
4 star
162
3 star
17
2 star
33
1 star
214

Charmaine

Charmaine

  • 2 reviews
  • Verified customer

Newcastle car hire.

published

Newcastle site was in a location that was confusing to access but staff were great (friendly and helpful) and the vehicle was what I required for my visit to friends.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSUV
Received Booked Vehicle Yes
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Sam K.

Sam K.Sydney, NSW

Perfect customer service

published

Really good customer service and good vehicle provided by them.neet and clean. Pretty quick in getting you in and out.No waste of time there..will definitely use them again for sure..

Value for Money
Transparency
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Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers
bob

bobSouth East Queensland, QLD

Great all up experience

published

Customer service was 1st class, great check in crew.
Paperwork handled well both on pick up and drop off.
Excellent car provided good clean condition.
Just used it for personal use and it did the job we wanted.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Tessa B.

Tessa B.South East Queensland, QLD

Great price and the guys were very accommodating to our needs

published

Great price and the guys were very accommodating to our needs when we were having trouble getting the truck back on time. Would definitely use again. Would definitely recommend this service

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Gerrard - the perfect employee

published

Gerrard had outstanding customer service skills. His attention to my requirements was perfectly balanced and in my opinion is a model employee.
Very friendly, professional and helpful in providing local knowledge to anything I asked. He went above and beyond to make my experience with Alpha seamless and memorable.

Please pass on my thanks to Gerrard.
Micah

Value for Money
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Storm

Storm

  • 2 reviews

Fantastic service fantastic price

published

Rang to hire a truck and couldn't believe price so when I went to pick up I expected there to be some catch. Picked up truck, met by very friendly courteous staff and very clean truck! No surprises- great experience all around HIGHLY Recommend!!!!

Value for Money
Transparency
Customer Service
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Vehicle Condition
Received Booked Vehicle Yes
See all answers

Perfect car hire

published

Customer service perfect, payments handled well, perfect pick of vehicle for my use. As I was on my own I had no need for any other than a small compact car. Was economical but zippy and GPS provided made things easy.

Value for Money
Transparency
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Vehicle Condition
Vehicle TypeBarina
Received Booked Vehicle Yes
See all answers

Great service

published

Customer service was excellent, staff were friendly, accommodating and efficient. They called as I picked up baggage and were there to pick me up in a heartbeat. Paperwork was done in a flash. Good advice to meet my needs. Hand back and drop off was quick. Recommended, no problems.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle Type8 seater
Received Booked Vehicle Yes
See all answers
Catherine

CatherineSydney, NSW

Alpha Car Hire "Family" Treatment

published

Customer Service: EXCELLENT! Lisa, Karen and Shane were very helpful, polite, efficient and professional.
Handling of Bond / Payments: EXCELLENT!
Vehicle Type: As Booked / Requested so EXCELLENT!
Vehicle Needs: EXCELLENT! The vehicle was used for a road trip in Perth and South-West WA.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
See all answers
John

JohnAlice Springs, NT

Great Drivers and staff.

published

Customer service was excellent and the drivers were very friendly too.
Staff were very friendly and attentive.
Always get good car. Prefer to hire car from Alpha Car. Close to the Airport.

Value for Money
Transparency
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Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

Sharon E.

Sharon E.South East Queensland, QLD

Equipped me to move independent in one trip. So convenient.

published

All staff were attentive and friendly , and I was advised well on how to get the best value. Choosing a quieter weekday to hire, saved me a significant sum. Clean, tidy truck, easy to operate, even for a petite female like myself.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

  • Verified customer

Great drivers to and from airport

published

I use the vehicle for work....
Always get a great car...
The counter service could use some work...The drivers are always happy and very helpful...very fast pickup at the airport....Also very close to airport

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeNissan Dualis / Qashqai
Received Booked Vehicle Yes
See all answers

Europcarisbetter

EuropcarisbetterGreater Melbourne (Inner), VIC

Youd be crazy to rent from this company.

published

Is what you might save worth the risk, headaches in getting your bond back or the poor condition of the vehicles? The lack of service from some of their Managers and General Manager at head office is ridiculous

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Vehicle Condition
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John

JohnSydney, NSW

  • 3 reviews

Easy to deal with

published

Initially enquired online for Saturday hire. I was given the option of a Sunday hire at half the rate, which I accepted. Arrived earlier than their official opening hours on Sunday and was well greeted by the manager. Very helpful. The truck was in good condition and clean. All in all a pleasant hiring experience. Highly recommended.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Great team

published

I tried about six different places before I tried alpha without any success. Once I tried alpha got a reply same day & approved the day after excellent service would recommend these guys to anyone

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle No, I received a better vehicle
See all answers
Soa T

Soa TSouth East Queensland, QLD

  • 2 reviews

Great

published

Quick pickup and return. I will be renting with Alpha again! The car was new and clean and most of all it was a decent price. No issues on return

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeKia Cerato
Received Booked Vehicle Yes
See all answers

Staff went above and beyond to help.

published

Could not speak highly enough of the staff and all their efforts to Help me get on my way. And the car was also I pleasure to drive. I would have to give the the all a big thumbs up.

Value for Money
Transparency
Customer Service
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers

Fantastic service!

published

Great service! Provided me with a good vehicle, it was an equivalent but better, really well priced alot cheaper than uber for a weekend Highly recommend, will definitely use again :-)

Value for Money
Transparency
Customer Service

Pleasant experience, trusted service

published

Easy pickup and dropoff at the Airport, no fuss rental process. Well explained and accurate. Quick run through the vehicle being rented on collection. Quick turn around on return, pleasant experience.

Value for Money
Transparency
Customer Service

Great experience

published

I would be a repeat customer of alpha again. happy with the car etc the bond money was a little slow but that was the bank more than anyone else

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
See all answers

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Questions & Answers

Lynette B.

Lynette B.asked

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

No answers

Agnes

Agnesasked

I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars ,poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Thanks

6 answers
Sven
Sven

Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them

craig
craig

I have hired twice and had no issues

Alpha Car Hire
Matt A.Alpha Car Hire

Hi Agnes,
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Regards,
Alpha Car Hire


Mike K

Mike Kasked

How do I pay toll fees

1 answer
Mario Morello
Mario Morello

Your credit card will be charged automatically.


Get an answer from our members and Alpha Car Hire representatives

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