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Alpha Car Hire
4.5 from 2,663 reviews · View Statistics
See the Best Car Rental Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Alpha Car Hire

Pros

Vehicles in great condition
Organised, professional customer service
Clear, simple booking process

Reviews

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Michael
MichaelPerth, WA

Excellent Customer Service

published

The team at Aplha Gold Coast were very helpful and accommodating. I rang up when my plane landed to confirm the pick up location to catch the shuttle service to the depot. The shuttle waited for me to arrive before departing. The short walk (probably 5 minutes) plus the quick travel to the depot made the service that much more exceptional. Highly recommend.

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Value for Money
5/5
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5/5
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Jodie
JodieCentral Highlands and Goldfields, VIC
  • 2 reviews

Great experience

published

Customer service was brilliant they were very easy to deal with organised a bus to pick up and drop off at airport. The car was clean, modern and affordable deals.

Value for Money
5/5
Transparency
5/5
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Sue B
Sue BGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Competive price with friendly efficient service

published

Customer service excellent and pickup and drop off from airport hassle free.
Payment quick and easy all done online.
Vehicle practically new and in good clean condition.
Vehicle used for holiday, recreational purposes.

Value for Money
5/5
Transparency
5/5
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J.Maxwell
J.MaxwellSouth East Queensland, QLD
  • 2 reviews

Above and beyond!

published

A very positive experience from booking to dropping the car back. The level of service was excellent and the standard of vehicle was great. I would highly recommend Alpha Car Hire.

Value for Money
5/5
Transparency
5/5
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Great Service and Staff at the Gold Coast branc

published

Great Service and Staff at the Gold Coast branch when out the way to help us Due to our flight being delayed from Melbourne The staff organise an after hour pick up

Value for Money
5/5
Transparency
5/5
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Alpha have never let us down

published

Just a great operation with quality vehicles, good service and best price. What more could you want, I always use Alpha and so far so good, hope they keep it up.

Value for Money
5/5
Transparency
5/5
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lisa53535353
lisa53535353Alice Springs, NT

Great customer service

published

Easy booking service, very friendly customer service , helpful
And a great price , I have used alpha car hire many times over the past 5 years and never had any problems
The car was spotless

Value for Money
5/5
Customer Service
5/5
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Great Customer service.

published

Service is always excellent and the car was more than up to standard. The transaction process was clear, easy and quick. Definitely recommend them and I will be a returning customer.

Value for Money
5/5
Transparency
5/5
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Alig4me
Alig4meSouth East Queensland, QLD
  • 2 reviews

Alpha, the best

published

We hired through a third party who gave us 3 car seats in a car that would only fit 2. The manager at Alpha arranged a bigger car for us with limited stock. He was amazing, a real life saver.

Incentivised Review No
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Great service in Sydney too!

published

Having previously hired from the Sunshine Coast I was happy to hire from their new Sydney. Again, excellent service. A BIG bonus was the car I hired was brand new!

Value for Money
5/5
Transparency
5/5
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Moyra Pinto
Moyra PintoGreater Melbourne (Inner), VIC

Amazing team at alpha cars Sunshine Coast!!!

published

Great customer service and price. When cars are a shortage at the moment I the Sunshine Coast and stress levels are pretty high the staff at Alpha cars were amazing in accommodating us where they could. They went over and above to locate a car for us. I would highly recommend!

Value for Money
5/5
Transparency
5/5
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ZekeM
ZekeMMetropolitan Adelaide, SA

Great Car Rental

published

From the easy bookings, easy collection and friendly and professional staff. Our experience with this company and their service was outstanding. The best thing was driving one of the little MG cars. Comfortable and economic drive.

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Value for Money
5/5
Transparency
5/5
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6 nights in Queensland

published

Our documentation said Mitsubishi ASX or similar. We ended up with an MG and I could see they are a very popular car in Queensland, but they definitely felt a bit stripped down when it came to their features. Like no navigation option and the petrol splashed back at me twice, when I filled up the tank. I've never had any car aver do that before.
Staff at Alpha were helpful but on pick up as well as return. The courtesy bus frequency was excellent.

Incentivised Review No
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elektramum1975
elektramum1975Canberra 2600, ACT

Great Service and Great Offer!!

published

Amazing service and easy to access. Drop off and pick were so easy and the return was seamless. The Airport shuttle was fast and efficient and the drivers were friendly and knowledgeable. I’d use this service again for sure!!

Value for Money
5/5
Transparency
5/5
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Highly recommend Quality service

published

Great experience first time use alpha car I'm impressed quality customer service brand new car spacious as well we were 6 people all will definitely use your service especially pickup and drop off from terminal is really hassle free.

Value for Money
5/5
Transparency
5/5
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The reviewer stated that an incentive was offered for this review

Questions & Answers

ozteam
ozteamasked

Has anyone hired an Alpha pantec truck, been sold the excess cover insurance supposedly reducing the damage to $1250 and not the $6600 maximum claim and then be told after u return with a tree branch scrape on the side that u are not covered as it was not an accident involving others vehicles but a single tree incident and you have to pay more? So the lies told by the sales people are just to get u to pay for something that does not cover you? Any other experiences like this?

1 answer
kenome
kenome

Im facing a similar situation...Has yours been resolved? what eventually happened. I've sent you an email. your response will be highly appreciated.

kenomi

Suzann M.
Suzann M.asked

Hello I hired a car from Melbourne for 10 days it has been returned on time and just wanting to know when do I get my bond of $550 back

1 answer
Emma E
Emma E

hi, have you get the bond back yet? im planning to rent a car from them, but wanted to make sure they would be responsible too for the refunding bond

Lynette B.
Lynette B.asked

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

No answers
See all Alpha Car Hire questions

Get an answer from our members and Alpha Car Hire representatives

Details

About Alpha Car Hire

Alpha Car Hire is a car rental company that offers rentals to suit all kinds of needs and budgets. Locations include Brisbane Airport, Melbourne Airport, the Sunshine Coast, Gold Coast, and Sydney Airport.

The following vehicle types are offered:

  • Economy (4 people)
  • Compact (4 people)
  • Intermediate (5 people)
  • Intermediate SUV (5 people)
  • Family SUV (5 people)
  • 8-Seater (8 people)
  • Ute (3 people)
  • Truck (3 people)

You can use the website to search for a vehicle based on your location, pick up date, drop-off date, and vehicle type. Alpha Car Hire only offers pick up and drop-off at the same location.

Those needing optional extras - like child seats - can also be accommodated by Alpha Car Hire. You’ll also get 24 hour roadside assistance with any rental vehicle.

Points of praise:

  • Most reviewers found that the vehicle they rented from Alpha Car Hire was in great condition and was reliable - even in bad weather conditions. They also appreciated that they got the exact car they booked (with some even receiving an upgrade).
  • They also reported the customer service to be exceptional. They said staff were organised, professional, and friendly, and were helpful, for example when working out tolls.
  • Reviewers noted that the booking process was clear and simple, with the transaction being quick and easy, and their bond being given straight back to them when they were finished with their rental.
CategoryCar Rental Services
Hire Vehicle typeCars and Vans & Trucks
Locations QLD
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