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Alpha Car Hire
4.4 from 2,093 reviews

Reviews

4.4

2,093 reviews
5
(1,644)
4
(170)
3
(17)
2
(36)
1
(226)
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Tamara M

Tamara MSydney, NSW

  • 2 reviews

If I could give no stars, I would

published

If I could give no stars I would. Everything was fine whilst I had a vehicle with them and made perfect repayments for almost 3 years, but as soon as I needed to hand the vehicle back in and end my contract due to financial difficulties as a result of Covid-19, they changed their tone and have been extremely unhelpful in assisting me to finalise my account and have threatened to list a default against me. I have just put in a complaint with the financial ombudsman.

Transparency
Customer Service
Value for Money
Vehicle TypeKia Sportage
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So helpful

published

Hiring through Alpha was so easy. Customer Service was on point, the processes were very straight forward. The car we got was PERFECT, clean and spacious. I had no issues whatsoever. Would definitely use Alpha again

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle No, I received a better vehicle
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EB

EBKangaroo point

  • 3 reviews

Enormous excess

published

We paid an enormous excess of 4400 because we opted out of their insurance because we had our own insurance. It's been 4 months still no resolution. They have been extremely unhelpful with any information. Do not recommend this company. They will take your money and run.

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We got scammed

published

Hired a car from Alpha Maroochydore which had so much damage to it and was apprehensive to hire due to this but we needed a car that day. We returned it a day early and 3 hrs later we got a call that we had substantially damaged bonnet of car. My husband went down to understand what they were talking about and all he could see was a tiny scuff mark which was most likely there before. Alpha Maroochydore haven’t provided any invoices for car getting fixed, damage we did not inflict. They kept our security deposit. Hire from the many car places around Alpha and save yourself from same fate. There are many to chose from.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
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Sara

SaraSouth East Queensland, QLD

Rude staff in Brisbane

published

Terrible service at Brisbane office. They made a mistake, blamed us and didn’t apologize after they found out they were wrong. They were super rude and not helpful at all. The price is good though and I’ve had several great experiences at Gold Coast office, but don’t think I’ll rent from this place anymore

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Andrew

AndrewSouth East Queensland, QLD

  • 2 reviews

QLD/NSW best value car hire alpha Tweed location,

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Linda

LindaSydney, NSW

Refused to refund or show any compassion

published

We had book a car with Alpha car service through Jetstar in March this year. Had nothing to complain about until we were forced to return the car 4 days early due to Covid-19 lockdown. We enquires about potential credit or refund due to such unforeseen circumstances and were told that no refund is to be provided because it was our decision to return car early. Exact words of customer service lady "This is how it is, noone forces you to return the car early"
No compassion or consideration expressed.

Great service

published

I have rented a care from Alpha Hire for two time now, and at each instance I experiences great customer service from Staff. Thank you. Would like to recommend this car hire to anyone.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota RAV4
Received Booked Vehicle No, I received a better vehicle
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JBL

JBLMetropolitan Adelaide, SA

Very good care hire company.

published

Everything went seamlessly. The vehicle was great- clean and operated as if it was brand new. The staff provided excellent customer service and were very easy to contact regarding any of my inquiries.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle No, I received a better vehicle
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Efficient company

published

Alpha are very efficient and great value for money.
I use them everytime now for trips to Brisbane.
The cars are always very clean like new and the people are nice

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
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Brett S

Brett SSouth East Queensland, QLD

Hard to better

published

Alpha has an easy to use web site for booking or after hours info, great service at the Maroochydore branch, friendly & knowledgable manager & staff, very competitive prices, clean & well presented modern vehicle. Ticks all my boxes. I'll be back and also happy to recommend the business.
Brett S Mooloolaba

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
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Joanna

JoannaSouth East Queensland, QLD

  • 2 reviews

PROFESSIONAL & EFFICIENT

published

Friendly service, kind and warm. Bond was reversed in a timely mannner, the vehicle was in good condition and was clean neat & tidy. I used this service whilst my car was off the road. HIGHLY RECEOMMMEND

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeSUV
Received Booked Vehicle Yes
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Naj matar

Naj matarIllawarra, NSW

Great service with a smile.great trucks to drive

published

Great service.great trucks to drive and also very cheap and reliable.nice and efficient and easy to get to.great job and highly recommend.saved at least 100 dollars from other rental hires.was givern a price couldnt refuse.

Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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mdening

mdeningSouth East Queensland, QLD

Staff

published

The fellow at Alpha Hendra was so efficient and took only a few minutes and I was off. Very helpful he was, smiling and happy. He couldn’t do enough for me. Toyota Corolla was fantastic.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a better vehicle
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Kezz E.

Kezz E.Greater Melbourne (Outer), VIC

  • 2 reviews

Excellent service and value for money

published

The staff at Dandenong were very friendly and made the transaction quick and easy. Everything was explained and all my questions were answered. The Vehicle was exactly as described on the web site and the site was user friendly.
I used the vehicle to pick up a kitchen and the vehicle was definitely sufficient for what I needed. I highly recommend anyone looking to hire a vehicle to go to Dandenong Alpha.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Fantastic company, and amazing customer service!

published

Fantastic customer service, friendly, fantastic experience on all aspects of hiring a removal van. If I do move again I will be using this company and referring them to friends

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Lynn

LynnSouth East Queensland, QLD

Returning Customer

published

As a returning customer, Alpha at Marooka Brisbane deliver every time. A very easily navigated website and booking process. Excellent customer service when picking up and dropping off and as always incredible valuable for money and a reliable vehicle. Thank you, I will be back again.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeTruck
Received Booked Vehicle Yes
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Exceeded my expectations

published

The vehicle I needed was available, the service was fast and very accommodating. Nicole was a fantastic service consult highly recommend hiring a vehicle through alpha definitely value for money

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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It was great

published

Great costumer service and reasonable pricing, great time for pick up and drop off
Needed car while I was waiting for my car to get fixed and it was a great deal

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeSuzuki Ignis
Received Booked Vehicle Yes
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Ben D.

Ben D.South East Queensland, QLD

Excellent rentals

published

Easy rental paperwork
Competitive prices
Accommodating staff for extentions of rental period
Helpful and pleasant staff

I would recommend APHA car hire to anyone looking to hire a car or truck

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Questions & Answers

Suzann M.

Suzann M.asked

Hello I hired a car from Melbourne for 10 days it has been returned on time and just wanting to know when do I get my bond of $550 back

No answers
Lynette B.

Lynette B.asked

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

No answers
Agnes

Agnesasked

I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars ,poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Thanks

6 answers
Sven
Sven

Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them

craig
craig

I have hired twice and had no issues

Alpha Car Hire
Matt A.Alpha Car Hire

Hi Agnes,
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Regards,
Alpha Car Hire

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