Professional service, quality car
Rented an SUV for a week, car was in great condition and communication regarding pick up and drop off was smooth despite the fact we collected and returned the car in after-hours.
Do not hire with Alpha at Coolangatta!!! Ruined my holiday
Absolute worst car hire company EVER!!!! Ruined my whole holiday right from day one!
First of all from pick up waited 25mins for the shuttle to pick us up, once it arrived my husband and 2 small children under 5, were made to stay out in the cold, so the other 4 adults could take the last seats while we waited!! Children should be put on first! We waited another 45mins for the shuttle to then come back.!
Once we arrived at the depot to collect the car I was first in line to be served the 2 people behind me were served first while I AGAIN was ...made to wait along with my children. I was then told I HAD to pay a $250 as a bond and $93 for insurance on top, and that the bond money was to be returned back to me once I returned the car. The car that I got, that I did not chose online, was a ridiculous right blue boy racer car that needed a service!! What a joke!
Good vehicle quick airport service car was easy to drive and depot staff where very helpful good experience when asked for advice and direction they where forthcoming thanks and well be using you again when we re visit
Great rental experience
Easy online booking with ease of transport from the airport to collect the car. Easy process to return vehicle. Car was clean and no problems experienced. Economical and reliable. Will use again
Excellent value for money. The shuttle was right outside the terminal. Very friendly staff. Will hire again. Thanks
The vehicle was better than expected. Customer service professional and very friendly. It made my trip to Bendigo very easy and was cgeaper and faster than their airport bus service
The pick up from Gold Coast airport is quick, the cars are great, clean and tidy and the staff are friendly and efficient, but best of all the prices, great!!
An excellent experience
Easy experience from start to finish. Friendly knowledgeable staff, easy pick up and drop off. The car was reasonably clean and the type booked. Car Used for private use only.
Couldn't care less about customer service.`
Thought I had purchased insurance online. Was told at the branch that they couldn't see the insurance (which made me think it hadn't gone through) and suggested I purchase at the time of collection. It wasn't clarified that they actually can't see the policy as it is a policy through the booking agent and separate to what they offer. If they pointed this out, I would have checked with the booking agent and I wouldn't have bought a second policy. Were more interested in collecting my money and getting me out the door. When I found this out and r...equested a refund, was treated with utter contempt by the condescending branch manager. Was also charged more per day than what the booking reference I produced had quoted. Will never use their service again.
Excellent car hire company
This has been the fifth or sixth time I have hired a car from Alpha and have always found their cars, service and prices to be excellent. I suppose there are other car hire companies who do just as well but if it ain't broke don't fix it
Reliable, up-front, friendly
Car hire can be a challenge to the infrequent traveller. Over a number of occasions in three offices we have met consistent friendly service, clear explanation of fees and charges, reliable vehicles, and in the event of mishap, good supportive action to get us on our way. All this just as easily accessed as the airport based and mostly process driven providers. and at less cost.
- Verified customer
Alpha Car Rental Experience
I like the car rental service of this company. Also, the airport shuttle arrives and leaves as quickly as possible, making sure that no one misses their flight whether domestic or international. Personally speaking in my experience, I was surprised that my car was unexpectedly upgraded to a better one different from the one I originally booked, with no additional charge. I was just hoping that they should consider cleaning the exterior part of the car first before they hand it over to the clients. Other than that, the service is excellent. Good job everyone.
Hired more thrice till now. Always been hassle free service and fast processing. Best i think.
Customer service was very good.
Bond was reverted in a day.
Purpose was a holiday trip.
Have hired thrice from alpha and always been a smooth and pleasure experience.
Kudos to alpha team.
Truck hire from Alpha
Customer service fantastic all aspects of renting the truck was great and exactly what we want to move furniture so a thumbs up to Alpha if ever we needed to do this again I wouldn't hesitate to use Alpha car/truck hirer
Worst customer service ever.
I have been trying to get a tax invoice for 3 weeks and keep getting the run around. Call center in the Philippines are zero help and keep cutting me off.
I will never reccomend this company to anyone or use them again myself!!!!!!
DONT DO IT.
Customer service was the worst I have seen in 30 years! Lauren is so rude and try’s to talk you down. It was horrendous to see her like that with someone else. Then my turn came and she didn’t change. So rude!!
The vehicle we were given was dirty and damaged from previous driver. Don’t ask for a replacement, they won’t give it to you.
Honestly first and last time we will experience Alpha Car rentals!! Take your money elsewhere!
Greta Company becasue you have great staff
Used you about a year ago, I found the pick from the airport regular and quick.
What makes a great company is the staff and that is what Alpha cars has
Airport transfers and car hire was perfect. Staff very helpful and friendly. Will definitely use them again. Hired a small car and had no problems at all. Insurance was a bit steep but better to be safe than sorry,
Excellent to deal with, with no problems
We were impressed with the professional manner of the staff, which made the whole experience of hiring a vehicle a pleasure. Nothing was a problem and will be using Alpha Car rental on all future trips to Australia.
Great customer service
I was impressed with the great customer service. And honest advice offered regarding my road trip to Melbourne. I would not hesitate to rent their SUV. Great service. Thank you.
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Questions & Answers
I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars ,poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them
Matt A.Alpha Car Hire
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Alpha Car Hire
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