Reviewer Photos & Videos
If I could give no stars, I would
If I could give no stars I would. Everything was fine whilst I had a vehicle with them and made perfect repayments for almost 3 years, but as soon as I needed to hand the vehicle back in and end my contract due to financial difficulties as a result of Covid-19, they changed their tone and have been extremely unhelpful in assisting me to finalise my account and have threatened to list a default against me. I have just put in a complaint with the financial ombudsman.
Hiring through Alpha was so easy. Customer Service was on point, the processes were very straight forward. The car we got was PERFECT, clean and spacious. I had no issues whatsoever. Would definitely use Alpha again
We paid an enormous excess of 4400 because we opted out of their insurance because we had our own insurance. It's been 4 months still no resolution. They have been extremely unhelpful with any information. Do not recommend this company. They will take your money and run.
We got scammed
Hired a car from Alpha Maroochydore which had so much damage to it and was apprehensive to hire due to this but we needed a car that day. We returned it a day early and 3 hrs later we got a call that we had substantially damaged bonnet of car. My husband went down to understand what they were talking about and all he could see was a tiny scuff mark which was most likely there before. Alpha Maroochydore haven’t provided any invoices for car getting fixed, damage we did not inflict. They kept our security deposit. Hire from the many car places around Alpha and save yourself from same fate. There are many to chose from.
Rude staff in Brisbane
Terrible service at Brisbane office. They made a mistake, blamed us and didn’t apologize after they found out they were wrong. They were super rude and not helpful at all. The price is good though and I’ve had several great experiences at Gold Coast office, but don’t think I’ll rent from this place anymore
QLD/NSW best value car hire alpha Tweed location,
I would like to take this time to thankyou for 6 star customer service,and recognize particular staff I've been dealing with.who I find are the best ones Tanya. Ion. Kelly. Hayley. and Jim the manager,
And JUDY was lovely when met her yesterday she went extra mile to get me into the right car and right price..
These particular staff have excellent customer service. Down to earth friendly patient. Looked after me very well as I'm a long term rental came over from another company. And had trouble finding a good car hire co on Gold coast Twee...d which is very hard. But when I came accross Alpha I'm extremely happy with their services. And variety of late model cars.. and specially the rate I'm getting I'm very greatfull and nobody else could beat their rate.. I highly recommend anyone looking for great cars great staff great service and extremely great rates for 5 star service and cars it's so affordable but you get still quality cars. Customer service is crucial for word of mouth.but it's thanks to the good staff as rare to find good service. can't thank you enough.. Regards Andrew.
Refused to refund or show any compassion
We had book a car with Alpha car service through Jetstar in March this year. Had nothing to complain about until we were forced to return the car 4 days early due to Covid-19 lockdown. We enquires about potential credit or refund due to such unforeseen circumstances and were told that no refund is to be provided because it was our decision to return car early. Exact words of customer service lady "This is how it is, noone forces you to return the car early"
No compassion or consideration expressed.
I have rented a care from Alpha Hire for two time now, and at each instance I experiences great customer service from Staff. Thank you. Would like to recommend this car hire to anyone.
Very good care hire company.
Everything went seamlessly. The vehicle was great- clean and operated as if it was brand new. The staff provided excellent customer service and were very easy to contact regarding any of my inquiries.
Alpha are very efficient and great value for money.
I use them everytime now for trips to Brisbane.
The cars are always very clean like new and the people are nice
Hard to better
Alpha has an easy to use web site for booking or after hours info, great service at the Maroochydore branch, friendly & knowledgable manager & staff, very competitive prices, clean & well presented modern vehicle. Ticks all my boxes. I'll be back and also happy to recommend the business.
Brett S Mooloolaba
PROFESSIONAL & EFFICIENT
Friendly service, kind and warm. Bond was reversed in a timely mannner, the vehicle was in good condition and was clean neat & tidy. I used this service whilst my car was off the road. HIGHLY RECEOMMMEND
Great service with a smile.great trucks to drive
Great service.great trucks to drive and also very cheap and reliable.nice and efficient and easy to get to.great job and highly recommend.saved at least 100 dollars from other rental hires.was givern a price couldnt refuse.
The fellow at Alpha Hendra was so efficient and took only a few minutes and I was off. Very helpful he was, smiling and happy. He couldn’t do enough for me. Toyota Corolla was fantastic.
Excellent service and value for money
The staff at Dandenong were very friendly and made the transaction quick and easy. Everything was explained and all my questions were answered. The Vehicle was exactly as described on the web site and the site was user friendly.
I used the vehicle to pick up a kitchen and the vehicle was definitely sufficient for what I needed. I highly recommend anyone looking to hire a vehicle to go to Dandenong Alpha.
Fantastic company, and amazing customer service!
Fantastic customer service, friendly, fantastic experience on all aspects of hiring a removal van. If I do move again I will be using this company and referring them to friends
As a returning customer, Alpha at Marooka Brisbane deliver every time. A very easily navigated website and booking process. Excellent customer service when picking up and dropping off and as always incredible valuable for money and a reliable vehicle. Thank you, I will be back again.
Exceeded my expectations
The vehicle I needed was available, the service was fast and very accommodating. Nicole was a fantastic service consult highly recommend hiring a vehicle through alpha definitely value for money
It was great
Great costumer service and reasonable pricing, great time for pick up and drop off
Needed car while I was waiting for my car to get fixed and it was a great deal
Easy rental paperwork
Accommodating staff for extentions of rental period
Helpful and pleasant staff
I would recommend APHA car hire to anyone looking to hire a car or truck
Questions & Answers
Hello I hired a car from Melbourne for 10 days it has been returned on time and just wanting to know when do I get my bond of $550 back
We are hiring the truck to move furniture and need to know do you hire out removal blankets?
I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars ,poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them
Matt A.Alpha Car Hire
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Alpha Car Hire
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