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Alpha Car Hire
4.4 from 1,806 reviews

Reviews

Review distribution

5 star
1,393
4 star
152
3 star
17
2 star
32
1 star
212

Professional service, quality car

published

Rented an SUV for a week, car was in great condition and communication regarding pick up and drop off was smooth despite the fact we collected and returned the car in after-hours.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
See all answers

Jenna L.

Jenna L.Far North Queensland, QLD

Do not hire with Alpha at Coolangatta!!! Ruined my holiday

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

Great service

published

Good vehicle quick airport service car was easy to drive and depot staff where very helpful good experience when asked for advice and direction they where forthcoming thanks and well be using you again when we re visit

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Greg Robertson

Greg RobertsonMetropolitan Adelaide, SA

Great rental experience

published

Easy online booking with ease of transport from the airport to collect the car. Easy process to return vehicle. Car was clean and no problems experienced. Economical and reliable. Will use again

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
See all answers

Anne

Anne

  • 2 reviews

Great reliable service

published

Professional reliable customer service. Vehicle as described. I had to Hire a car as mine was at mechanic for unexpected repair. Met my needs. Would hire again. Very good experience


Tracca

TraccaHunter Region, NSW

Excellent value for money. The shuttle was right outside the terminal. Very friendly staff. Will hire again. Thanks

published

The vehicle was better than expected. Customer service professional and very friendly. It made my trip to Bendigo very easy and was cgeaper and faster than their airport bus service

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Alpha Car Hire
Nicole C.Alpha Car Hire

Hi Tracca,
Thank you for taking the time to leave feedback on your Alpha experience. We are happy to hear that your trip was made easy by utilising our Melbourne branch.
Kind regards
Nicole C


great service

published

The pick up from Gold Coast airport is quick, the cars are great, clean and tidy and the staff are friendly and efficient, but best of all the prices, great!!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers
1 comment
Alpha Car Hire
Nicole C.Alpha Car Hire

Hi Raines,
Thank you for your feedback. We look forward to welcoming you again.
Alpha


Russell

RussellNorth Queensland, QLD

An excellent experience

published

Easy experience from start to finish. Friendly knowledgeable staff, easy pick up and drop off. The car was reasonably clean and the type booked. Car Used for private use only.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeCompact
Received Booked Vehicle Yes
See all answers
Andrew M.

Andrew M.Sydney, NSW

Couldn't care less about customer service.`

published
Value for Money
Transparency
Customer Service
1 comment
Alpha Car Hire
Matt A.Alpha Car Hire

Excellent car hire company

published

This has been the fifth or sixth time I have hired a car from Alpha and have always found their cars, service and prices to be excellent. I suppose there are other car hire companies who do just as well but if it ain't broke don't fix it

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Reliable, up-front, friendly

published

Car hire can be a challenge to the infrequent traveller. Over a number of occasions in three offices we have met consistent friendly service, clear explanation of fees and charges, reliable vehicles, and in the event of mishap, good supportive action to get us on our way. All this just as easily accessed as the airport based and mostly process driven providers. and at less cost.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSedan
Received Booked Vehicle Yes
See all answers

  • Verified customer

Alpha Car Rental Experience

published

I like the car rental service of this company. Also, the airport shuttle arrives and leaves as quickly as possible, making sure that no one misses their flight whether domestic or international. Personally speaking in my experience, I was surprised that my car was unexpectedly upgraded to a better one different from the one I originally booked, with no additional charge. I was just hoping that they should consider cleaning the exterior part of the car first before they hand it over to the clients. Other than that, the service is excellent. Good job everyone.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Alpha Car Hire
Nicole C.Alpha Car Hire

HI Jobet,
We like to ensure that all our customers have a positive experience with Alpha Car Hire. Thank you for taking the time to pass on us some valuable feedback.
Kind regards
Nicole C


Saurabh

SaurabhSydney, NSW

Hired more thrice till now. Always been hassle free service and fast processing. Best i think.

published

Customer service was very good.
Bond was reverted in a day.
Same vehicle.
Purpose was a holiday trip.

Have hired thrice from alpha and always been a smooth and pleasure experience.
Kudos to alpha team.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypePulsur
Received Booked Vehicle Yes
See all answers

Monica

MonicaHunter Region, NSW

  • 3 reviews

Truck hire from Alpha

published

Customer service fantastic all aspects of renting the truck was great and exactly what we want to move furniture so a thumbs up to Alpha if ever we needed to do this again I wouldn't hesitate to use Alpha car/truck hirer

Value for Money
Transparency
Customer Service
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Mel.O

Mel.O

  • 3 reviews

Never Again

published

Worst customer service ever.
I have been trying to get a tax invoice for 3 weeks and keep getting the run around. Call center in the Philippines are zero help and keep cutting me off.
I will never reccomend this company to anyone or use them again myself!!!!!!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
3 comments
Alpha Car Hire
Matt A.Alpha Car Hire

Thank you for your feedback - please provide your contact details and brief descriptions to feedback@alphacompanies.com.au and one of our team will contact you within the next 5 business days.

Alpha Car Hire
Nicole C.Alpha Car Hire
Mel.O
Mel.O
Steve

SteveGreater Melbourne (Metropolitan), VIC

  • 3 reviews

DONT DO IT.

published

Customer service was the worst I have seen in 30 years! Lauren is so rude and try’s to talk you down. It was horrendous to see her like that with someone else. Then my turn came and she didn’t change. So rude!!

The vehicle we were given was dirty and damaged from previous driver. Don’t ask for a replacement, they won’t give it to you.

Honestly first and last time we will experience Alpha Car rentals!! Take your money elsewhere!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Alpha Car Hire
Matt A.Alpha Car Hire

idris

idris

  • 3 reviews
  • 1 like

Greta Company becasue you have great staff

published

Used you about a year ago, I found the pick from the airport regular and quick.
What makes a great company is the staff and that is what Alpha cars has

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHonda Civic
Received Booked Vehicle No, I received a better vehicle
See all answers

Carol O.

Carol O.Sydney, NSW

Great Hire

published

Airport transfers and car hire was perfect. Staff very helpful and friendly. Will definitely use them again. Hired a small car and had no problems at all. Insurance was a bit steep but better to be safe than sorry,

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSuzuki Baleno EW
Received Booked Vehicle Yes
See all answers

Excellent to deal with, with no problems

published

We were impressed with the professional manner of the staff, which made the whole experience of hiring a vehicle a pleasure. Nothing was a problem and will be using Alpha Car rental on all future trips to Australia.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers

Great customer service

published

I was impressed with the great customer service. And honest advice offered regarding my road trip to Melbourne. I would not hesitate to rent their SUV. Great service. Thank you.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota RAV4
See all answers

Page 1 of 91

Questions & Answers

Agnes

Agnesasked

I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars ,poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Thanks

6 answers
Sven
Sven

Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them

craig
craig

I have hired twice and had no issues

Alpha Car Hire
Matt A.Alpha Car Hire

Hi Agnes,
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Regards,
Alpha Car Hire


Mike K

Mike Kasked

How do I pay toll fees

1 answer
Mario Morello
Mario Morello

Your credit card will be charged automatically.


Ric

Ricasked

Does the daily limit of 500 kms accumulate? So for a 10 day hire will equate to 5000. Permitted kms? Regards Rick

No answers

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