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Alpha Car Hire
4.4 from 2,050 reviews

Reviews

(1,608)
(169)
(17)
(35)
(221)
  • Value for Money
    4.7 (610)
  • Transparency
    4.6 (463)
  • Customer Service
    4.7 (608)
  • Booking Process
    4.7 (578)
  • Vehicle Condition
    4.6 (586)
  • Received Booked Vehicle
    • Yes (446)
    • No, I received a better vehicle (124)
    • No, I received a worse vehicle (22)

Reviewer Photos & Videos

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Great friendly & very helpful service

published

Everything was handle professionally & with great service. I placed my order on line & everything was exactly what I ordered when I went to pick up the truck. The truck was clean & ready to go

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle Typetruck
Received Booked Vehicle Yes
See all answers
John B.

John B.Central Queensland, QLD

Awsome customer service

published

Hi customer service was fantastic I was running late and they waited did walk around truck showing all the damage the truck was spotlessly clean the best service car rental outlet I have the pleasure of dealing with

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeTruck
Received Booked Vehicle No, I received a better vehicle
See all answers

Great service

published

Was an easy experience in and out swiftly with great service. No fuss booking and counter service. Moved my household items with ease and the tailgate loader was a life saver with the heavy loads.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeTruck
Received Booked Vehicle Yes
See all answers
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Chris williams

Chris williamsSouth East Queensland, QLD

Polite and friendly staff

published

Customer service was excellent
Payment was handled well, would only of liked to of been told of the bond total at the start.
The truck was a great size for moving a 3 bedroom house was done in 2 trips, with plenty of room in the second trip.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Angelique

AngeliqueSouth East Queensland, QLD

Best car rental company by far!

published

I rent a car long term and obviously dealt with other companies before I found Alpha and will not go elsewhere moving forward. As I had to exchange my car a couple of times the experience was really streamlined. I can only command the Alpha team, especially Lara.
The customer service is simply outstanding! Everything is handled with ease and in a prompt manner. On top of the fact that we are dealing with an Australian company, it doesn't get much better than that.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle No, I received a better vehicle
See all answers
Keri F.

Keri F.Richmond-Tweed, NSW

Great service

published

We hired a truck to move house during the Corona Virus pandemic.
We were were treated with great care, excellent customer service and Kelly made it easy. Great work guys!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeTruck
Received Booked Vehicle Yes
See all answers

Truck Rental

published

Everything went smoothly apart from my bond not being released back to me until48 hours later. Terrence was quite helpful and was friendly and professional, only downside was drivers mirror would remain in its position.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypePantec
See all answers
Kelly

KellySouth East Queensland, QLD

Excellent Customer Service

published

Due to Coronavirus I had a major issue as I had collected a car in Tweed and the border had closed and I am living on the Gold Coast. The lady at the Southport office was extremely supportive helpful and reassuring got on the phone to Tweed and sorted out that I could drop the car there. Also no fee was applied, Ian not working so that meant I could buy food, I really appreciated the compassion and understanding. The customer service was excellent at a time where I really needed a bit of kindness.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Geoff

GeoffSouth East Queensland, QLD

Great service

published

The Ute we hired was a good price. It was clean & ready for collection when we arrived. The staff were very friendly & efficient both on pick up and drop off. Highly recommend this company.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Ute
Received Booked Vehicle Yes
See all answers
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Bae C.

Bae C.Sydney, NSW

Best car rental company you would find in Brisbane

published

Staffs were all nice and kind.
Very economic price compared to all other companies and they are willing to offer discounts and free services.
Very easy and fast over-the-phone services when needed. I ended up extending the rental 4 more times.
I got to know this company through my friend and now it's my turn to recommend alphacar to people in my community!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers

An example of a great service

published

Clean showroom, friendly Staff. Good prices. Clear instructions and guidance on insurance and vehicle use. .The clean and reliable vehicle hired was really nice to drive very econmical.
Great overall experience

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Lancer
Received Booked Vehicle No, I received a better vehicle
See all answers
Chop

ChopSouth-Eastern Region, NSW

Perfect service

published

Fantastic service from start to finish, highly recommend this company everything was simple and easy.
Drove a new commodore which wasn’t expected but fantastic drive easy to use and cheap on petrol.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Astra
Received Booked Vehicle No, I received a better vehicle
See all answers
Neale

Neale

  • 2 reviews

Great price and great service

published

Customer service was excellent, fast and efficient with good pricing.
The car we rented was exactly the vehicle we asked for, clean and a late model.
We travelled 3500km around South Australia without any issues whatsoever.
I fully recommend Alpha Car hire.

Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes

Hassel free experience from start to finish

published

Great customer service, hassle free experience and process. Our lovely clean Vehicle was exactly what we booked, plus we were offered a choice. Made our holiday very enjoyable, and met our needs.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
See all answers

Great service, good truck, and much cheaper than competition

published

Rented a moving truck, the agents at Broadmeadow were friendly and great. The truck was basically new and worked well. The booking was done online and price was better than competitors. Will use again.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
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Allan UEBERGANG

Allan UEBERGANGSouth East Queensland, QLD

Great Service with a minimum of fuss

published

Customer service was great with a smile
Payment and Bond details were handled with clear explanation
We received the same vehicle as booked
Vehicle met our needs and was needed for long country travel

Transparency
Customer Service
Value for Money
Vehicle TypeSuzuki Baleno EW
Received Booked Vehicle Yes
See all answers
lawrence

lawrenceGreater Melbourne (Outer), VIC

  • Verified customer

Amazing price point

published

Customer service was great. Pickup from the airport was a bit confusing... could advise better where that will be when calling for pickup. If time isn’t an issue then these guys are the go to.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle Yes
See all answers

Great value and regular pick up and drop off

published

Nice and easy to pick the car up and drop off.
Staff are real friendly and checked the car over for me.
Very happy with the car. It was almost new and clean.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
Nicole

NicoleSouthwest, VIC

  • 2 reviews

We had a great experience

published

We had an easy experience renting the hire car from Alpha.
The customer service was friendly and efficient. They have a courtesy shuttle bus which picked us up from the airport to their depot and took us back to the airport on return of the car. This is a very integral link in their business and something which I think makes them stand out feom others!
They charged the rental amount and a bond up front. The bond was released on return of the car easily, with no stress.
The vehicle was the same vehicle we were expecting! The vehicle handled our daily needs throughout the renting period. The vehicle model was up to date and clean.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
See all answers
J Mack

J MackGoulburn Valley, VIC

easy, friendly

published

everything was easy in every way, friendly staff clean car great transport to and from airport we needed the car to take the pressure of family to pick us up and take us around

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
See all answers
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Questions & Answers

Lynette B.

Lynette B.asked

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

No answers
Agnes

Agnesasked

I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars ,poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Thanks

6 answers
Sven
Sven

Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them

craig
craig

I have hired twice and had no issues

Alpha Car Hire
Matt A.Alpha Car Hire

Hi Agnes,
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Regards,
Alpha Car Hire

Mike K

Mike Kasked

How do I pay toll fees

1 answer
Mario Morello
Mario Morello

Your credit card will be charged automatically.

Get an answer from our members and Alpha Car Hire representatives

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