Alpha Car Hire
Verified3,232 reviews
- See all
- Yes (1,240)
- No, I received a worse vehicle (40)
- No, I received a better vehicle (342)
Reviews
Affordable and exceptionaly good car hire
Excellent staff not like big companies, extremely helpful. Quality good car most affordable in price and insurance level. Prompt and curiously service even Sunday's. Gave free extra hour to return vehicle. Honestly and promptly returned the bond. I will youse Alpha car hire in future rather hunting and waiting time with other competitors.$99 Administration fee
The actual car hire process was relatively seamless however have today received a $99 charge on my credit card 3 months later with no email or explanation from the company. I called them and the employee and I could not effectively communicate he kept repeating infringement but could not explain how I could get any more info and eventually just told me to call back and use a different extension.The next employee noted it was for an infringement and an email WILL be sent (still not received); funny how taking your money is more important than communication. Not to mention how egregious a $99 infringement admin fee is in the first place, especially when no "admin" has occurred.
AVOID, they're cheap for a reason. Show details
Seamless and value
Seamless process from the very start to the finish and transfers with the shuttle…Easy
Sceptical at first but very pleased with the whole experience. Great driver and very helpful (Rick). All staff good and quick easy pickup and drop off. Will use again Show detailsGreat company!
Fantastic hire care service with friendly staff and great quality vehiclesUnethical Business Practice
In July 2023, I rented a car through Alpha Car Hire. During my travel in Brisbane, I was involved in a car accident where the back of the rented vehicle was crashed into by another moving vehicle. I then submitted relevant evidence to support that the other party was at fault. Initially, Alpha Car Hire committed to not debiting any excess since there was clear evidence that I was not at fault, and the Client Service had left a note in their system for future reference. However, when I returned the rental car at the airport, they changed their s... Read moretatement and said they had to debit my credit card for the excess of $X000. I didn’t have sufficient time to reason with them because I had to board a flight heading back to Perth. The General Manager at Alpha Car Hire later explained that they must recover full payment from the at-fault party before they can refund me the excess, and that this “will be finalized in 3-4 months” (i.e. by 9 March 2024). It has now been 8 months since the accident, and I have followed up on several occasions (as attached) but did not receive a response. I am writing this review to share my experience with others so that you might be aware of the same challenge in getting your money back should you decide to hire a vehicle through Alpha Car Hire.Will be back - great experience
Seamless, easy transaction, affordable, clean car, friendly staff, quick handover on both occasions. Shuttle drivers were very friendly. Will happily hire a car here again without hesitation. No complaints. Show detailsGreat value
After discovering Alpha, almost by chance, we won’t be going anywhere else again. Prompt and efficient from end to end and great value for money. Show detailsI would highly recommend Alpha Car rental. Everything was perfect
We were pleasantly surprised with our experience. We had no issues at all. Our SUV was ready and waiting and an added bonus was we stayed at the Travelodge Sydney airport which is located right across the street from the car rental! Show detailsGreat experience
Great service and our driver Rick greeted us with a great big smile that made us feel very welcomedFantastic
Smooth, fast and efficient service, great value for money. The staff were super helpful and friendly all around. Wonderful “mystery vehicle” was fantastic and immaculate.I highly recommend! Show details
Great value for car hire Brisbane Domestic Airport
Second time using Alpha.10min away from Airport.
Shuttle was quick and regular.
Check in was quick due to the pre-check in online.
Counter staff were friendly and fast.
Car was Hyundai i30, free upgrade from MG3 hatchback.
Takes about 30mins to get from airport to driving off in the car, so not ideal for urgent schedules.
Great vehicle that is ideal for quick weekend visit, best value and fuel saver.
Drop off was easy and shuttle back was easy.
Best value. Show details
The place to go for car rental
Great local hire company with very competitive prices. Staff was extremely helpful and accommodating. Show detailsAlpha car hire
Easy to book on line and all staff were friendly and helpful and great value for money. Highly recommend alpha for car hire. Show detailsGood experience
I was so welcome when I picked up the car and dropped off the car. The people were so friendly and talkative. Show detailsQuestions & Answers
Has anyone hired an Alpha pantec truck, been sold the excess cover insurance supposedly reducing the damage to $1250 and not the $6600 maximum claim and then be told after u return with a tree branch scrape on the side that u are not covered as it was not an accident involving others vehicles but a single tree incident and you have to pay more? So the lies told by the sales people are just to get u to pay for something that does not cover you? Any other experiences like this?
Im facing a similar situation...Has yours been resolved? what eventually happened. I've sent you an email. your response will be highly appreciated.
kenomi
Hello I hired a car from Melbourne for 10 days it has been returned on time and just wanting to know when do I get my bond of $550 back
hi, have you get the bond back yet? im planning to rent a car from them, but wanted to make sure they would be responsible too for the refunding bond
We are hiring the truck to move furniture and need to know do you hire out removal blankets?
Details
About Alpha Car Hire
Alpha Car Hire is a car rental company that offers rentals to suit all kinds of needs and budgets. Locations include Brisbane Airport, Melbourne Airport, the Sunshine Coast, Gold Coast, and Sydney Airport.
The following vehicle types are offered:
- Economy (4 people)
- Compact (4 people)
- Intermediate (5 people)
- Intermediate SUV (5 people)
- Family SUV (5 people)
- 8-Seater (8 people)
- Ute (3 people)
- Truck (3 people)
You can use the website to search for a vehicle based on your location, pick up date, drop-off date, and vehicle type. Alpha Car Hire only offers pick up and drop-off at the same location.
Those needing optional extras - like child seats - can also be accommodated by Alpha Car Hire. You’ll also get 24 hour roadside assistance with any rental vehicle.
Points of praise:
- Most reviewers found that the vehicle they rented from Alpha Car Hire was in great condition and was reliable - even in bad weather conditions. They also appreciated that they got the exact car they booked (with some even receiving an upgrade).
- They also reported the customer service to be exceptional. They said staff were organised, professional, and friendly, and were helpful, for example when working out tolls.
- Reviewers noted that the booking process was clear and simple, with the transaction being quick and easy, and their bond being given straight back to them when they were finished with their rental.
Category | Car Rental Services and Direct Car Hire |
---|---|
Service Type | Direct Car Hire |
Hire Vehicle type | Cars and Vans & Trucks |
Hires To | People aged 21 - 24 yrs |
Locations | QLD |
Airport Shuttle Service | No |
Awards | 2022 and 2023 |
Contact info for Alpha Car Hire
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.