Constant blow outs and poor customer serviceNappies Infant
Unfortunately I experienced constant blow outs with this batch of nappies. I used Ecoriginals for 2 years with my now 4 year old hence why I wanted to try them for my newborn. I reached out to the company to ask if I could send the nappies back for a refund. They spent over 3 weeks going back and forth over email asking me for photos of my bub in the nappies which I happily sent through. The final email received today was to say sorry there is no fault and sorry you’re disappointed but there’s nothing we can do. I spent over $2000 on these napp... Read moreies with my first son so am incredibly disappointed with their poor customer service. I won’t be recommending these to any new mums and will sadly have to donate my 5 packs of nappies and wear the cost.
Purchased in at Ecoriginals for $80.43.
The best wipes on the marketNappies Toddler
We have loved these wipes from all things nappies to cleaning dirty hands! They are the perfect wipe and can’t fault them. They have been a staple in our home since bubs was born and have recommended them to everyone!
Thanks for making such an amazing product
Purchased in .
Nappies okay - customer service terrible + prices MISLEADINGNappies Infant
The nappies themselves are okay - as they don't contain all the usually plastics etc, they don't last as long (certainly not for overnight). They contain poo okay, as much as any other nappy.
I'm here to write about the customer service though. I've emailed them and they still did not clarify. I've had multiple people read the emails back and forth and it makes no sense,
BUNDLE50 is a discount code that is said to give you 50% off the RRP of your first subscription for nappies - ""The Bundle50 offers a 50% discount on the retail price of six... Read morepacks of diapers". However it isn't 50%, not in the 2023 normal mathematical sense. If something is $100 RRP and it's 50% off. You end up paying $50...right? Not with Ecooriginals. They're clearly using some other mathematical equation. I received a discount of $50.61 on my first 6 pack subsrciption of infant nappies. In a logical world, this would mean the RRP is $101.22...right?
Purchased in .
Baby Shower Gift ⭐⭐⭐⭐⭐Nappies Newborn
I was looking for something a little different for a Baby Shower gift for twins, due in December. When I saw Ecoriginals I knew straight away this was the BEST GIFT as all bub's need nappies and wipes. I ordered the Newborn Jumbo Pack directly from Ecoriginals at 10.30pm on Friday 11/08/2023 and they arrived on Monday 14/08/2023 in the morning. BRILLIANT SERVICE ⭐⭐⭐⭐⭐. I was worrying they may not arrive before the baby shower on the 25th, but there was absolutely no need to worry. I refused to use regular wipes on my son back in 1995 as I don't... Read more like chemicals on babies. When I saw these I thought, WOW finally something more Bum Friendly. Being a combined baby shower with her friend who is due around the same time, I bought her a NEWBORN STARTER PACK (trial pack) as I would feel a bit awkward turning up with only a gift for one. I opened one of the nappies to and did my own testing to see if they stand up to the advertising tests. OMG YES THEY DO. They 100% PASSED THE TEST. No false advertising or exaggerated advertising with this product. 100% legit and I am so happy to be able to get them started with the Bundle which was on sale at 40% off at total $189. Thank you for creating a BRILLIANT PRODUCT which is which is not only great for babies, but is also ENVIRONMENTALLY FRIENDLY. ⭐⭐⭐⭐⭐
Purchased in .
Been waiting for ages for my order to be deliveredNappies Newborn
I've emailed, Instagram messaged and prayed. Still no delivery and no communication. I am due any day now and after spending well over 200 quid I would expect prompt delivery or prompt communication. This is disgusting and I will not be recommending or using them again.
Purchased in for $250.
Good quality environmentally friendly optionNappies Infant
I love these nappies, they are super soft and easy to use, no leaks. They run a bit big compared to most brands, and are a bit more expensive that other enviro brands, but you can get free shipping through Woolies, and they are legitimately the most biodegradable disposable nappies I have found.
Purchased in at Woolworths Online store.
High quality and a wonderful companyNappies Toddler
As a parent, I have tried several brands, but none have impressed me as much as Ecoriginals. Your commitment to providing eco-friendly and high-quality products has made a significant impact on my family's daily life.
What sets Ecoriginals apart from other brands is their unwavering commitment to sustainability. Knowing that your nappies are made from plant-based materials and free from harmful chemicals gives me peace of mind as a parent. It is incredibly reassuring to know that I am making a conscious choice for both my children's well-being and the environment.
Great for bub and landfillNappies Infant
I found these nappies to not only fit as per the guide, but can hold up against the heaviest of "events" (size #2). The % of biodegradable is the highest I could find, which eases my fears of the amount of plastics in the environment.
When I had to contact the team they got back to me within the hour and resolved my query there and then.
Purchased in at Ecoriginals.
Love it!Nappies Crawler
Great to use a product that is both good for my little one and the environment
Best nappies we've usedNappies Newborn
We've tried countless nappies for our 2 boys and Ecoriginals are by far the softest and most high-quality ones that we've used. You can literally feel the difference when you hold the nappy, they don't feel like the cheap thin plastic that so many of the other brands do. My second especially has sensitive skin and is prone to rashes, but he doesn't get any rashes or irritation with Ecoriginals. I love that they're delivered as well, otherwise we would always run out of nappies and who has the time! The ultimate eco bundle is my go to baby shower gift and all of our friends love the difference of the plant-based nappies and wipes too.
Purchased in .
Amazing product and great value for money!Nappies Infant
Amazing nappies, have been using them for a few weeks now and had no issues! Easy to use and I love that they're eco friendly and biodegradable. Fast delivery, great value for money and will definitely be buying for myself again and as a gift for any friends that have new babies!
Purchased in at Ecoriginals for $37.90.
4 weeks to deliver, great incentive to toilet training since they are unreliable and terrible customer service.Nappies Toddler
18 month in a row that I'm charged 2-3 weeks before Australia Post even gets my order processed, I used a subscription membership of 6 packs of nappies and 6 packs of wipes, they said last time (2 months ago) they had an issue with the wipes supplier but the wipes got delivered first than the nappies, this time I was charged $158, on the 7th of March its 25th of March still no nappies wipes got delivered 21st of March. I am a mom with a very busy life trying to do the right thing supporting these type of products but can't afford been chasing a business up for a service (I pay in advance for) to do their jobs. Unfortunately I cancelled my subscription and will most likely change to another Eco brand, there are lots out there...
Purchased in for $157.91.
Product not bad. Customer support horribleNappies Crawler
I waited weeks for a delivery. I emailed several times getting a different excuse everytime. After they finally sent the order it was incorrect. We'd be using them for a year with no issues until we asked for help. Customer support is none existent, rude staff. The product isnt bad, but i dont want to support a business that fails to even give a straight answer for delays.
Purchased in at Ecoriginals.
Terrible customer service & a nightmare to deal with. Painful. Find alternative.Nappies Newborn
The worst customer service ever. Your order goes missing for weeks with no communication from the company. No phone number to call, terrible responses to emails. I had to hustle with them to get them to post my order. First they said it wasn't it stock, then moments later they said they just sent it. Painful is an understatement.
Worst nappies we have tried. Nappies wouldn’t stick, didn’t hold waste and our newborn hated them. Sometimes it’s best to use the non eco product, stick to those that do it well (Huggies, Babylove).
Purchased in for $45.
Questions & Answers
I’ve been noticing small scratches on my baby’s thigh and reheated only thing I can think of is that it’s from the sharp edge of the closure tab on the diaper. Have you seen this before?
Hi Alexis, thank you for sending this through, we're very sorry this has happened. No we have not heard of this before. What does your bub weigh, are the diapers the correct size, maybe the leg cuffs are a bit tight? If you could kindly send us some more details via email so that we can investigate this... email@example.com if you wouldn't mind sending us your details so that we can send you a replacement package. The tabs are normally quite soft and smooth. Please do email us and we can sort it out for you. Kind regards Kim, Ecoriginals :)
hi, as your nappies are made of compostable materials, can we add this on the green trash bin or still the red one? how about your wipes? thanks
Ecoriginals nappies are more than 90% plant based and biodegrade in three months based on our degradation testing. 93% of our nappy had completed biodegraded in that time, with the remaining 7% being our tabs, cuffs and part of the frontal tape that for the time being require PE (polyethylene) for strength and flexibility. But we’re working on it!
For our nappies to biodegrade in the fastest possible time, we rely on you to dispose of your Ecoriginals nappies without enclosing them in plastic. We suggest placing them in a biodegradable/ compostable bin liners so that they can decompose in your local waste management. Or wrapping them in newspaper or our nappy packaging is another great alternative if you’ve run out of our bags.
Our nappy packaging and wipes are 100% home compostable and most councils will allow these items in the green bin. As every council is different, please check with your local council if they will accept them.
Hey I’ve been using these nappies for 7 weeks but I’m having trouble her poo inside - 9/10 it goes up her back could it be a sizing thing ? I’ve checked they’re on straight tabs on everything but it always comes out . I’m persisting cause I want to but the washing is becoming a bit much . Any tips ? Baby was weighed last week at 4.8 kg at 6 weeks a for reference and using size 1 born at 3.2kg
Hi Luke, Thank you for bringing this to our attention, we appreciate being able to assist you. As our nappies don't contain all the extra nasty plastics and elastics, its important that we get a firm fit on bub- and usually it's a sizing issue. We'd love to look at bubs build and if possible, we'd love an image of bub if you can please send all details to firstname.lastname@example.org We look forward to hearing from you soon.
Get an answer from our members and Ecoriginals representatives
Ecoriginals Nappies have 5 options based on your baby’s age. Ecoriginals have a variety of purchase options, and the nappies can be bought in individual packs or in subscription packages.
- Newborn: up to 5kg, contains 30 nappies. This should last around 3.5 days.
- Infant: 4-7kg, contains 28 nappies. This should last around 4.5 days.
- Crawler: 6-11kg, contains 26 nappies. Should last around 4 days.
- Toddler: 10-14kg, contains 22 nappies. Lasts for around 4 days.
- Walker: 13-18kg, contains 20 nappies. They'll last around 4 days.
These eco-friendly disposable nappies make their mark in terms of popularity by using up to 90% biodegradable ingredients.
These include wood pulp, pure cotton, tissue paper and plant-based absorbent polymers among them. Ecoriginals also use home-compostable packaging.
Points of praise for Ecoriginals nappies
- High absorbency was reported, with no leaks, even overnight (and even with liquidy Number 2’s). This may be thanks to the 12+ hour leak protection that Ecoriginals states these nappies provide.
- Good for babies with sensitive skin, as these nappies are made with breathable and gentle cotton. Reviewers reported that these nappies didn’t give their bubs nappy rash. Older kids also commented that they’re soft and comfortable.
- The baby wipes were also a favourite amongst parents, and share the eco-friendliness of the nappies.
- Needless to say, parents and carers loved that these products weren’t harming the environment, and some loved that the whole nappy can be composted, contents and all.
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- Award Winner 2023
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