Electrolux 496L UltimateTaste Bottom Mount EBE5002SD

We bought this Electrolux bottom mount fridge / freezer in January 2025, our first electrolux product. While we were happy with the function and size of the fridge, within a couple of months, it developed microdents on the stainless steel front surface of the larger fridge door. A few were noticeable at first, but in the few months since then,… Read more

many more have developed by themselves, they are all over the door surface now, like hail dents on a car. They are very noticeable at certain angles, and when natural light from outside shines in to the kitchen. At 7 months we raised a warranty issue with Electrolux. They sent a service agent out who inspected the door and agreed it needed replacing. He said that he had replaced many of these under warranty. He said he would return with a new replacement door. And he did, a week later, and guess what, he took the new door out of it's packaging, and without even having to closely inspect it, dents were immediately noticeable on the front surface of the new replacement door. That was on Wednesday 20th of August, 2025. He said he would take it back, and organise another one. I quizzed him as to whether all the doors developed these dents. He was non committal. So at this stage we are waiting for the 2nd replacement door. We are totally disappointed and have no confidence that the next replacement door will be any different to the original one. It would seem that either the stainless steel skin on the front of the doors is not strong or thick enough, or the material underneath supporting it fails in some way causing the dents. Not sure if it is a manufacturing issue, or a lack of quality materials used in construction of the fridge. I have emailed Electrolux about the service agent's attendance on Wednesday, but they are not responding. I would not recommend this fridge model, and perhaps it could be an issue across other Electrolux fridge models. I have submitted an invoice as proof of purchase, and to support that this is a genuine review. It's a shame, because we thought we had bought a great looking, practical fridge to suit our needs. Will update this review after service agent's next visit and / or response from Electrolux.