Electrolux 496L UltimateTaste Bottom Mount EBE5002SD
VerifiedMPNs: EBE5002BD-R, EBE5002SD and EBE5002SD-R2 reviews
Very quiet Solid build Fantastic door storage system Sealed tray on fridge is awesome Each shelf is the same consistent temp Fridge finish super high quality. Anti slam door hinge is great Freezer bins slide great and good size
Follow-up · So impressed with this. Build quality is just so good. Looks like an obelisk in the kitchen haha. The finish is so easy to keep clean Super easy to clean inside. Freezer holds temperature. Veges and fruit stay crisper a lot longer than our previous Electrolux. Enclosed shelf for meat and food you want to isolate from the rest of the fridge is great - keeps odours out. Runs even quieter than when we first got it - slight fan noise when house is quiet.
Purchased in .
We bought this Electrolux bottom mount fridge / freezer in January 2025, our first electrolux product. While we were happy with the function and size of the fridge, within a couple of months, it developed microdents on the stainless steel front surface of the larger fridge door. A few were noticeable at first, but in the few months since then, many more have developed by themselves, they are all over the door surface now, like hail dents on a car. They are very noticeable at certain angles, and when natural light from outside shines in to the kitchen. At 7 months we raised a warranty issue with Electrolux. They sent a service agent out who inspected the door and agreed it needed replacing. He said that he had replaced many of these under warranty. He said he would return with a new replacement door. And he did, a week later, and guess what, he took the new door out of it's packaging, and without even having to closely inspect it, dents were immediately noticeable on the front surface of the new replacement door. That was on Wednesday 20th of August, 2025. He said he would take it back, and organise another one. I quizzed him as to whether all the doors developed these dents. He was non committal. So at this stage we are waiting for the 2nd replacement door. We are totally disappointed and have no confidence that the next replacement door will be any different to the original one. It would seem that either the stainless steel skin on the front of the doors is not strong or thick enough, or the material underneath supporting it fails in some way causing the dents. Not sure if it is a manufacturing issue, or a lack of quality materials used in construction of the fridge. I have emailed Electrolux about the service agent's attendance on Wednesday, but they are not responding. I would not recommend this fridge model, and perhaps it could be an issue across other Electrolux fridge models. I have submitted an invoice as proof of purchase, and to support that this is a genuine review. It's a shame, because we thought we had bought a great looking, practical fridge to suit our needs. Will update this review after service agent's next visit and / or response from Electrolux.
Purchased in at Powerland for $1,382.
- Household Size: 4 person(s)
Hi Julie. Thanks for your message. I have already initiated a warranty claim a month ago on the 28th of July, as explained in my review, and already have a ticket number for that, No. 11587071. Sue Nanda, Escalations specialist from Customer Liason rang me late last week in response to the email I had sent to customer liason a couple of days earlier, after your service agent's attendance to fit a new fridge door. She said that the service agent "Wholesale Appliances" will organise for and bring a 2nd replacement door to fit to the fridge. I asked her what would happen it the next replacement door was to also develop the dents shortly after being installed. She said Electrolux would make me some sort of offer to try and resolve the issue, if that occurs. It's been nearly a week now since the service agent came with the first replacement door, which he had to take back due to it also displaying dents when removed from it's packaging, and I am waiting to hear back as to when he will be coming back with another replacement door. The issue still remains unresolved at this point in time, 25/8/2025.
Well this saga just goes on and on. Since the service agent was here on the 20th of August, 2025 to fit a new replacement fridge door, and he had to take it away without fitting it, due to it having dents on the stainless steel door surface straight out of the packaging, the service agent organised for a second new replacement door from Electrolux. To my surprise, there were no more doors available in Australia, and it was going to be a 4 month wait until the end of November 2025, before they would have another one available, having to be sent from Thailand. I contacted Electrolux customer Liason again and they could not offer any reason for the lengthy delay. I then asked about a whole replacement fridge, and I got the same answer, no stock in Australia, it would still be a wait till the end of November. I still complained about this being an unsatisfactory situation. I had a phone call with Sue Nanda again from Customer Liason, and she followed up with an email to me on the 3rd of September, 2025, offering a store credit for the full value of their fridge. At that time that offer was not of any real use to us, because the retailer did not have a suitable alternative brand / model of fridge available, that we could use the store credit for. So we waited for the second door replacement from Electrolux instead. A new fridge door did arrive at the end of November, but could not be fitted before we were leaving on a holiday that we had booked earlier. So fitting of the new door was booked in by the service agent Wholesale appliances of Bennets Green (Newcastle) for the 5th of January, 2026, being today. Upon removing this new door (being their 2nd attempt at replacing the door) from it's packaging, this door too, had a couple of small dents and ripples on the stainless steel surface. The service agent, said he would fit it in any case, take the old door back, and I could take it up with Electrolux. The service agent fitted the new fridge door, but was unable to get the new fridge door to close properly, or make a seal with the front body of the fridge, which would keep the fridge door closed. The door was stiff to push closed, and once closed, it just wouldn't seal, and would open by itself. He made several attempts at refitting the door, adjusting the top hinge, making other adjustments, but he could not improve the situation. He couldn't leave it like that, as we couldn't use the fridge, it would not keep our food cold, so he offered to refit, the old dented door. He successfully refitted this, and the door closed and made a proper seal, as it had done before he had removed it. So the issue of the new replacement fridge door not closing and sealing it would seem was is an issue with the replacement door itself. He had even swapped our old rubber door seal across, so was not an issue with the rubber seal, and when he put it back on the old door, the old door worked, closed and sealed properly as it had always done. The service agent, said all that they could do is order another new fridge door from Electrolux. As this would make it their 3rd attempt at doing so, I explained to the service agent, that I had enough of the fridge, and would be contacting Electrolux for a full refund, so that I can purchase another brand of fridge, and that if I was not able to achieve a satisfactory outcome from Electrolux, I would take the matter up with Fair Trading in NSW. So it is now 12 months since we bought this fridge, and 6 months since my initial warranty claim, and the issue is still not resolved. I have emailed Sue Nanda at customer liason again today (6/1/2026) about taking up their earlier offer of a store credit to the full value of our purchase, and now waiting for a reply, and hopefully bring this to a satisfactory close.
On the 8/1/26 Electrolux responded, providing a store credit to the full purchase price we had paid for their product, that we could use at the retailer where we had purchased their product from, to purchase any other brand or product. We then contacted the retailer, and have used that credit towards ordering / purchasing a similar sized bottom mount refrigerator, this time a Fisher & Paykel 515 litre model RF505BRNX1. The retailer will remove the Electrolux refrigerator when they do delivery of the new fridge. I thank Electrolux Customer care for doing the right thing, but can't recommend their product after what we experienced.
On the 28th January, 2026 the retailer delivered the replacement Fisher & Paykel fridge model No. RF505BRNX1 that we had ordered with the store credit from Electrolux, and took away the electrolux fridge at the same time. After living with the Fisher & Paykel fridge for a week, it is a bit quieter (not that the Electrolux was noisy ), the storage spaces ( shelves & drawers ) work better for us, the doors close better, it appears to be an allround better fridge than the Electrolux.
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Hi xxxxxxxx Good morning from Electrolux here. We are sorry to hear you are experiencing problems with your fridge
We would love the opportunity to discuss the concerns you have raised with the fridge
If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Julie Ticket Number 11701430