Broken Down Dryer
I wish I had read the poor reviews on Electrolux before making my purchase. They have been a horrible company to deal with and their products just don't work properly as can be seen by the number of poor reviews. Wish we'd chosen another brand.
- Verified purchase
Not long lasting.
My Wife & I bought this dryer to dry towels and sheets, there are only 2 of us in the house so the dryer has very little use. Recently it has been making very loud noises when tumbling anticlockwise but ok clockwise, so noisy it can be heard at other end of the house. We rang Electrolux who said out of warranty, we can of course charge you for a tech to visit, I mentioned applied warranty and believe you really should get at least 5 years out of a dryer, she argued that they don't know how much it has been used and you should expect wear & tear. We know how this has been used and in our opinion it has represented absolutely terrible value for money.
Didn't even last 3 years!!
We bought this when we renovated the laundry, though with little reviews around we simply trusted the brand. Move forward 3 years and we have since found the whole circuit board has died meaning that for the cost of the repairs we will now consider buying a replacement machine as next best option. Looking at options I reviewed the soon to be discontinued Electrolux 6kg Smart Dryer EDV605HQWA and sadly it has had so many poor "1 star" reviews that I find it hard to return to this brand!
Our machine has been vented externally so minimal condensation and usage has been at minimum 2 times a week.
- Verified purchase
This is the perfect dryer for my family, weather I need to dry a big load or a small load as it has a 3 different timing options. It’s simple to clean and easy to use
The reviewer stated that an incentive was offered for this review
Absolutely love it
Have had this Dryer for just over 4 weeks andchave found this to be the best investment l have ever made. For a full load of clothes it only takes 1 hour and all dry. There are different setting to which you can dry it with for example, fast, normal and gentle. There are others but I haven't used them.
Would highly recommend this product
Great washes fast but filter needs better design
The washing machine is fantastic and I find the clothes wash just as good on a 18 minute wash as they do with a 140minute wash. The only down fall I've found which is due to it washing so we'll is the filter needs changing alot more frequently. If it isn't changed it doesn't spin. And gets full very quickly. But best one we have owned. And getting the filter off is very difficult and messy having to take it outside each week it becomes full.
Purchased in December 2017 for $457.00.
Not the best but does the job
Ample option of settings to suit most of the fussy customers, easy to use & very attractive price for an European brand. can easily mount topside down or use as it is, I found bit slow in drying process, if you use clothes straight out from washer to dryer, this will increase running cost as it take pretty considerable time to fully dry not so wet cloths.
- Verified purchase
This is the first dryer that I've bought. It's been 3.5 years old and is still going strong (touch wood!). The control panel is simple and easy to use. It also has some features that I find valuable such as:
- time delay: helps save money as I set it up for the dryer to start in off-peak hour;
- crease free: not 100% wrinkle free, but clothes are handled much more gently and out of the machine softer - though this function takes longer to finish;
I've seen some negative comments about this dryer can't dry clothes. My tip is:
- don't over load it
- when transferring clothes from washing machine to dryer, separate them and make sure sleeves, socks etc are not rolled or lumped together.
- Verified purchase
Terrible - Does not turn on and barely 4 years old
I purchased this dryer in 2015. It worked well until over the weekend. I tried to turn the machine on and there is absolutely no power to the dryer. I tried plugging it into other powerpoint's and still no power whilst other appliances worked as per usual when plugged into the same outlet. The machine has broken and is barely 4 years old. I have always looked after my appliances well and for an appliance of this type to break in such a short period of time is quite disappointing. I contacted Electrolux yesterday and was told that to assess the ...machine it would cost me $145 for a service call out plus parts if required. This is about a third of the cost of a brand new machine. I submitted a complaint to customer care and they called today stating that they were "happy to send out a technician at a cost of $145" to assess the machine and that they would cover the cost of any parts. I think this is completely unreasonable for a product of this age. I have seen other reviews of a similar nature to this one on this page of the machine breaking with no power to it within a life span of 4-5 years which in my opinion is completely unacceptable. There's clearly an issue with the life span of this machine. If the manufacturer believes in their product, they would send a technician out at no cost to the consumer and repair or replace the product. Electrolux Customer Service is appalling. I have submitted a complaint to Fair Trading regarding the matter.
- Verified purchase
This dryer is easy to use and keep clean. It has lots of different drying options that are simple to understand. I have used it for clothes, sheets and towels - no issues.
Purchased in January 2012.
Easy to fix and cheap to buy
I purchased one of these 5 years ago and it broke last year. I stripped it down and did some elimination. I thought that it might be the pcb, but to be sure, I purchased a new one. Stripped the new one and it was the pcb. It was very easy finding a pcb online and the pcb was under $150 delivered. Great having two of these dryers, just expensive to run all the time.
Purchased in October 2018.
7 years+ great service and still going strong...
We bought our Electrolux time machine (605 is a discontinued model) years ago after our Ariston died. We've had it serviced once in that time after it moved house bit it has been the most reliable washing machine i've ever owned.
Four years old and no longer powers on.(Edited)
Edit: After commenting on the Electrolux Facebook page a representative contacted me requesting my details. After reading some of the online comments I was sure they weren't going to follow up. But how wrong I was! Another representative called asking about my issue and did their best to get it sorted. Had the tech out here to assess the problem and then he returned a few days later with a replacement part. Although I would have preferred that my dryer lasted several more years before having any issues, I am very happy with the effort put in b...y the Electrolux team. Thankyou Electrolux me and my family are glad to have our dryer working again! Had this dryer for 4 years or so. A couple of days ago my wife tells me it no longer powers on. Tried it in another powerpoint and nothing. Looked up this issue online and found this is a common problem. Also discovered that Electrolux don't seem to care about their customers at all. And from their Facebook page it looks like if you do manage to actually get a hold of customer service you'll be most likely met with indifference and then if a technician does eventually turn up you may have to pay a call out fee and then a fee in 15 minute blocks. That's if you get a technician who can deal with the issue. If I can't repair my unit myself in a cost effective way and have to replace it I will never buy Electrolux or any other brand associated with the company. You need to start treating your customer as valued customers Electrolux. What I'm seeing is something that any business should be ashamed of.
Purchased in April 2015.
Won't buy Electrolux again
- Drier sensor hopeless and doesn't work. Will stop and indicate it is finished, washing will be so hot it burns when touched but when it cools it isn't actually dry.
- Vent cover at bottom fell off after a week and will never stay on - not broken just faulty design.
- Will buy LG next time, have experience with them and they are great (especially the condenser drier.)
Great for the first 2 years
Loved this dryer for the first 2 years. Then it stopped drying properly. Clothes are not quite dry at the end of the sensor cycle. Wondering why this is happening. Have looked at the manual and trouble shooting but no help.
Constant inherent circuit board problems with the EDV5051 & EDV6061
I have been amazed at some of the comments left by people who had purchased either the Electrolux EDV5051 or EDV6061. It appears as though the main front display circuit board on these machines fail some during warranty but most after warranty has expired. What is shocking is that Electrolux respond with, "We are sorry about your dryer, could you please email us to discuss the problems." When you do email/call/discuss, they talk your problem down to "it's wear and tear" or "Your not cleaning the filter" or every excuse under the sun to blame y...ou so that they can avoid honoring their legal responsibilities. If you push the matter further, they say, "ok, i will talk to my manager and get back to you. When they call you back, they tell you as a gesture of good will, they will offer parts and labor at staff prices. Australian Legislation with regards to Warranty Claims DOES NOT STATE that parts and labor costs shall be shared between the manufacturer and consumer. It stipulates that the manufacturer shall be 100% completely liable for all parts and labor PERIOD!!. If it can be established that there is an inherent and consistent fault/failure of the product, then the product shall be replaced, refunded or repaired AT MANUFACTURERS COST. Even if it's out of warranty within a reasonable time period...Usually 12-24 months when the original Warranty period expired. In this case and as can be clearly seen by the scores of people who have purchased this machine, there is a consistent and constant inherent failure in which the main circuit board of the machine fails. Then Electrolux try to get out of their Legislative duties by trying to pin all the costs on the consumer and when the issue is pushed by the customer, Electrolux continues to try to get out of their Legislative (Mandatory) responsibilities by offering, "As a gesture of good will, we will offer parts and labor at staff prices." What a complete and utter Rort and major deception. This is completely Un Australian. It would be good if each and every one of us could contact the ACCC and lodge complaints about this because the ACCC will only investigate if a large number of the same complaints are lodged with them. They will not investigate if there are only a few complaints (2 or 3). Cmon, lets all get on board and fight these crooks because good people are paying for a product that is manifestly defective from the outset. We need the ACCC to investigate why are their products so defective and why do they keep trying to evade their Legal Warranty responsibilities. Electrolux will not Recall the product cause it's much much cheaper to fight the consumers by attempting to swindle them out of their Legal Warranty Rights and Obligations....
Used Heavily Over Winter
We got this several years back but it was instorage and we finally got to use it properly over wintre - what a lifesaver! No more endless waiting for clothes to dr over days on the rack.
Its fairly quiet running and extremely easy to use and also set up. The only thing to remember is to empty the lint filter from time to time but apart from the t its set and forget. A real please to have warm dry clothes again!
Unit dead, and no response from customer care
We bought the product 4 years ago.
It was barely used (may be 5 to 6 times in any given year).
Then just stopped working, with no reason.
Customer care (firstname.lastname@example.org) have not bothered to respond to emails.
So, am at a loss. Other reviews indicate its a control panel. But its easier to buy a new one ( that is not an electrolux) than it is to replace it.
When it worked, the unit was fine.
Not very noise and works well
Make sure that you keep the filter clean and this dryer could be very efficient. I am happy with the purchase and I like the way it works and it is not very noisy in comparison with my old drier. I would recommend it to anyone looking for a good dryer and I expect it it to operate for years to come.
Family Constantly Uses It
We ahve had this for years now and every time I go past it it seems to be on! The family use it a lot and especially now that it is winter (Victoria) so there is no other way to get clothes dry. What can I say? It just works. It's simple enough that the kids can use it and solid enough to keep running for years without any maintenance. Its a good basic design and it always gets the job done. Would buy the same one again if needed.
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Questions & Answers
My dryer is now tripping the power and cutting out after 5 mins. It appears that every time it stops to check the sensor it is cutting out blowing the power board. Or, it stops and beeps in the on sequence a few times. Any suggestions as to what the issue is please ? Thanks
Basic items first
1.) Power it off at the power point allow a couple of minutes then start up again.
2.) Check the filters to make sure they're clean.
3.) Sometimes, if the heating element fails, it shorts out against the heater housing, causing the dryer to trip the circuit breaker. You will need to log a service call. Obtain quote before repairs and Electrolux provide additional warranty on the part if you choose to go that path.
Call electrolux 131349 - open on weekends :)
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