started out great had the small wheel fell off
it seems not able to find its way home, small wheel has fallen off
have rang Electrolux and sending back to service centre
was told if housing is broken they are not liable never been dropped
see the out come
keep u posted
when you pay this much for these vacuums
you would expect more
Purchased in August 2018.
Cannot control where you want to start vacuuming
Thought I would be able to request that the vacuum starts cleaning from a specific room. Always starts at home position and if positioned by hand it no longer knows how to find its way home. Cleans very well, my house is small but most of the time vacuuming will stop before doing the full house. Please help!
Solved. Does not connect to cloud
Update: We returned product and only then did Electrolux get involved. They knew already it needed a software update (not mentioned in manual, on-line or anywhere else) so Harvey Norman did this (at our request). It now works very well and cleans with precision. I would suggest Electrolux get onto this issue for what is otherwise a great device.
The vacuum itself works fine, but we were upsold at Harvey Norman to this superior model with great features we simply cannot use as it will not properly connect to the cloud (it won't display or a...cknowledge time). We've been on the Electrolux Forum, but it's vague and unhelpful - the troubleshooting section simply states it will connect so that should be that. We've used 2 different android phones (both connect), we use 2.4 ghz, we've uninstalled and reinstalled from beginning, we've turned everything off and on again etc. etc. Had enough, it should not be this hard with a new and expensive product. Going to return it this weekend as it's really little use to us if it doesn't work properly.
Cleans better then most! Lacks tech features.
This vacuum cleans well for a robot vac, it can save you a heap of time. The only downfall with me personally is it can't find home when its low on battery and struggles to find its charging station and then stops somewhere randomly in my house, btw my house is quite large (approx 400sqm under roof lowset) so it can be annoyance looking for it. I also have a walk in shower in my main bedroom so without the virtual wall feature it runs the risk of sucking in water (had to use its box as a wall). It can't clean specific zones so everytime i go to...start it, it begins in the same area, we would rather it allow us to select certain areas ie if someones coming over and i'm at work we can login and get it to clean the entertainment area only then we are ready to entertain when i get home. The spot clean is designed to clean a small area if my kid drops stuff on the floor, it seemed quicker to get a dust pan and sweep it up. The unit delivers great cleaning no doubt about that, just the tech side lacks compared to others on the market. If you have thin legged furniture it can bang into it. If you buy one you will love it if tech ain't a big thingy for you and your family. The tech support and after purchase support from electrolux are second to none and are happy to help when you need it.
worth every cent
First time robot user. I am so happy with the Electrolux Purei9. I use it everyday. we have wooden floorboards. works well on carpet as well. So easy to use, controlled from your phone if you like, suction and cleaning is amazing. Love it. Although its priced higher than many others its worth it. highly recommend.
Out does the rest!!
Bought the Purei9 this week, upgrading from the Miele Scout RX1 and there isn't a comparison. From the suction, to the mapping all controlled from your phone, this vac is exceptional. As we live in a large house, Lux (our name for her) will do as much as she can, go back and charge and come back out to where she left off. What amazes me is what it can pick up and does a better job on the carpets than my stick Dyson!
This is at the higher end price wise but worth every cent. I highly recommend
Remarkable vacuum!!! the best I've owned
I bought the Purei9 from a Harvey Norman two weeks ago and I have to say this a a wonderful vacuum! I've owned robot vacs before and its great to how far the navigation technology and actual dust pick up have improved compared my old robot vac purchased 5 years ago.
I was truly staggered at the amount of dirt this little beauty pulled from my carpets, but more than anything it's the fact this this robot vac is amazingly independent. My old robot would often get stuck under the couch, or would simply run out of battery in some random room. N...ot the Purei9. So far I've used the app to schedule a daily clean when I'm at work and it has always finished the job and made it back to the charger, meaning I don't have to go looking for it when I get home. More than anything, this means I don't need to vacuum every other day - it's perfect and worth every cent!
This vacuum makes my old Dyson barrel look so shabby. I was staggered to see what it collected from our carpet. My wife's hair and our pet's hair filled the container and I even had to empty it half way through the first room. 4 empties later and the first vacuum was complete. Love the App and so easy to use. This product was worth every cent of my hard earned and now I vacuum when I am at work or shopping...remotely! Awesome product.
Questions & Answers
The robot gets all the way to the very last initialising phase but it wont connect.
Have had it on 2.4 ghz and tried dozens of times.
Should I return it or can you suggest something else I can try.
We have a brand new iPhone 11
I bought it yesterday and the battery doesnt last even 45 min before it goes to charge also could not clean 140 m/sq in half day , Im thinking of returning or is this common issue , it cleans some areas of timber floor for 5 times
if your thinking of taking it back i hope you didnt get it from harvey Norman. i took mine back after 4 weeks because sounded like it was going to blow up and was told they would have to send it away to get repaired. boy did i do my block. nkw getting it replaced. but proir to that it worked well went for 1hr a d 15mins
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