Constant problems with error codes
So disappointing for such an expensive vacuum. Constant E42 codes and therefore won’t clean. Have had it sent back once already which seemed to fix it for a month but now same problem again. App difficult to use. Wouldn’t recommend
Purchased for $1,200.00.
Use on carpet in bedrooms and a rug in lounge and the rest tiles.
The Tiles because I have it set on there daily keeps them great and only once every couple of months do I need to sweep or hand vac. The best feature is its camera and avoiding tangles and battery life, going home to charge when it’s flat and starting back where it finished and programmability
Purchased in January 2019 at Harvey Norman for $1,300.00.
We have large windows and a very bright and airy home, on top o f a hill on a farm with no blinds in the living area. This vacuum gets very confused by light and will not work at all during the day time. I have waited 2 years for a software upgrade to fix this but many upgrades later it is still the same. spoke to Electrolux yesterday and they said "the product guide says that it will not work in bright areas". This it the product guide in the box with the vacuum that you can't read until after you've bought it.
In saying all that, it does work...
Purchased in February 2019 at Harvey Norman for $1,200.00.
I wouldn't buy it again
I feel a bit bad sledging 'Bruce' (the App asks you to name your cleaner) as he is now a doddery part of our home. However, his cleaning pattern is completely illogical and often misses exactly the area that you hope he'll cover. He often can't find his way home to charge. The app works well enough. We needed to get our first one replaced pretty quickly because the charger failed due to 'pitting' on his charger plates - no explanation of how this happened and initially I was advised to try scrubbing and all sorts of other approaches to remedy...it, before being offered a replacement. Electrolux offered pretty good service but for a machine that is more than $1K you wouldn't expect it to fail at all. He's pretty noisy and as time goes on I can see his battery life is diminishing noticeably. I think a cheap and cheerful model would have been better, on hindsight.
Purchased in November 2018 at Harvey Norman for $1,200.00.
Worked well in the beginning, docking station replaced after 12 months then OK. Soon after the robot was making a terrible noise like an electric planer and a lot of dust on and around the robot which was cleaned after every use, Electrolux asked for photo's and the robot was sent back , Electrolux rang back the dust issue caused the motor to give up and asked where was the filter, We bought the robot and no filter was supplied which caused the dust to enter the motor and fail the robot, The robot was bought from Bing Lee Warilla. Electrolux d...id a great job on the robot with a filter installed this time, it cleans better than when new. I find Electrolux 1300 number not so easy to communicate with a problem but the service person who fixed the robot was excellent J & T Fairy Meadow
Purchased in November 2018 at Bing Lee for $1,249.00.
This was without a doubt the biggest waste of money I've ever perpetrated apon myself.
Terrrible issues with the app connectivity , awful software updates that only make the thing more stupid.
Useless battery life, if you live in a house it will not clean every room with recharging, then starting up in the middle of the night to wake everyone up.
3. It cleans in a pattern that makes no sense, constantly stopping and looking around like a confused pensioner. If it actually used any logic, the battery may actually last long enough to clea...
Purchased in December 2018 at JB Hi-Fi Retail Stores for $1,100.00.
Using it from last 1 year and found it a great product, smart and efficient, works well on most of the hard surfaces except carpet. We use it on bamboo floor and carpets, cleans bamboo floor really well but not carpet as much.
Bought the unit on 01.03.2020 and returned today! Main problem I had was: I could not connect it to my mobile. I followed the instruction to the book, but the unit software kept failing. I called Electrolux, listened to their recorded music for 15min! The technician on the other phone was useless and unhelpful. She blamed it on my internet connection, which was perfect. At the end, she asked me to wait so that she could talk to her colleague/supervisor and get back to me. After 4-second waiting, she hang up on me!
I took the unit to JB-HiFi. ...They were so helpful. They called Electrolux who advised me to go home and she would call me to assist with the connection! What a waste of my time. I opted to have my money refunded. To be fair, the unit worked well. It did a good job and amazingly it returned to base for charging when it ran out of battery. I just could not program it regarding what time or when/how often to vacuum the floor. Looking into ProductReview, other people had the same problem. It's a systemic issue with Electrolux software. Lastly, their aftersale support sucks!
Purchased in March 2020 at JB Hi-Fi for $900.00.
Stopped working after 18 months
$1400 for a vacuum cleaner that stopped working after 18 months! Was told that it needed a new battery. 3 months later still waiting for a new battery. Each time I call I get the same response " it's on back order" shocking after sales service - wouldn't recommend Electrolux products!
Purchased in August 2018 at Harvey Norman for $1,400.00.
started out great had the small wheel fell off
it seems not able to find its way home, small wheel has fallen off
have rang Electrolux and sending back to service centre
was told if housing is broken they are not liable never been dropped
see the out come
keep u posted
when you pay this much for these vacuums
you would expect more
Purchased in August 2018.
Cannot control where you want to start vacuuming
Thought I would be able to request that the vacuum starts cleaning from a specific room. Always starts at home position and if positioned by hand it no longer knows how to find its way home. Cleans very well, my house is small but most of the time vacuuming will stop before doing the full house. Please help!
Purchased in May 2019 at Harvey Norman.
Solved. Does not connect to cloud
Update: We returned product and only then did Electrolux get involved. They knew already it needed a software update (not mentioned in manual, on-line or anywhere else) so Harvey Norman did this (at our request). It now works very well and cleans with precision. I would suggest Electrolux get onto this issue for what is otherwise a great device.
The vacuum itself works fine, but we were upsold at Harvey Norman to this superior model with great features we simply cannot use as it will not properly connect to the cloud (it won't display or a...cknowledge time). We've been on the Electrolux Forum, but it's vague and unhelpful - the troubleshooting section simply states it will connect so that should be that. We've used 2 different android phones (both connect), we use 2.4 ghz, we've uninstalled and reinstalled from beginning, we've turned everything off and on again etc. etc. Had enough, it should not be this hard with a new and expensive product. Going to return it this weekend as it's really little use to us if it doesn't work properly.
Purchased in June 2019 at Harvey Norman for $1,000.00.
Cleans better then most! Lacks tech features.
This vacuum cleans well for a robot vac, it can save you a heap of time. The only downfall with me personally is it can't find home when its low on battery and struggles to find its charging station and then stops somewhere randomly in my house, btw my house is quite large (approx 400sqm under roof lowset) so it can be annoyance looking for it. I also have a walk in shower in my main bedroom so without the virtual wall feature it runs the risk of sucking in water (had to use its box as a wall). It can't clean specific zones so everytime i go to...start it, it begins in the same area, we would rather it allow us to select certain areas ie if someones coming over and i'm at work we can login and get it to clean the entertainment area only then we are ready to entertain when i get home. The spot clean is designed to clean a small area if my kid drops stuff on the floor, it seemed quicker to get a dust pan and sweep it up. The unit delivers great cleaning no doubt about that, just the tech side lacks compared to others on the market. If you have thin legged furniture it can bang into it. If you buy one you will love it if tech ain't a big thingy for you and your family. The tech support and after purchase support from electrolux are second to none and are happy to help when you need it.
worth every cent
First time robot user. I am so happy with the Electrolux Purei9. I use it everyday. we have wooden floorboards. works well on carpet as well. So easy to use, controlled from your phone if you like, suction and cleaning is amazing. Love it. Although its priced higher than many others its worth it. highly recommend.
Out does the rest!!
Bought the Purei9 this week, upgrading from the Miele Scout RX1 and there isn't a comparison. From the suction, to the mapping all controlled from your phone, this vac is exceptional. As we live in a large house, Lux (our name for her) will do as much as she can, go back and charge and come back out to where she left off. What amazes me is what it can pick up and does a better job on the carpets than my stick Dyson!
This is at the higher end price wise but worth every cent. I highly recommend
Remarkable vacuum!!! the best I've owned
I bought the Purei9 from a Harvey Norman two weeks ago and I have to say this a a wonderful vacuum! I've owned robot vacs before and its great to how far the navigation technology and actual dust pick up have improved compared my old robot vac purchased 5 years ago.
I was truly staggered at the amount of dirt this little beauty pulled from my carpets, but more than anything it's the fact this this robot vac is amazingly independent. My old robot would often get stuck under the couch, or would simply run out of battery in some random room. N...ot the Purei9. So far I've used the app to schedule a daily clean when I'm at work and it has always finished the job and made it back to the charger, meaning I don't have to go looking for it when I get home. More than anything, this means I don't need to vacuum every other day - it's perfect and worth every cent!
This vacuum makes my old Dyson barrel look so shabby. I was staggered to see what it collected from our carpet. My wife's hair and our pet's hair filled the container and I even had to empty it half way through the first room. 4 empties later and the first vacuum was complete. Love the App and so easy to use. This product was worth every cent of my hard earned and now I vacuum when I am at work or shopping...remotely! Awesome product.
Questions & Answers
The robot gets all the way to the very last initialising phase but it wont connect.
Have had it on 2.4 ghz and tried dozens of times.
Should I return it or can you suggest something else I can try.
We have a brand new iPhone 11
It is hopeless. Also mine will not connect to my Pure i9.2. The helpline is useless and I think they have something seriously wrong with their software. I can bring mine back within 60 days and will wait if they solve the issue before.
I bought it yesterday and the battery doesnt last even 45 min before it goes to charge also could not clean 140 m/sq in half day , Im thinking of returning or is this common issue , it cleans some areas of timber floor for 5 times
Maybe turn off and check for updates
if your thinking of taking it back i hope you didnt get it from harvey Norman. i took mine back after 4 weeks because sounded like it was going to blow up and was told they would have to send it away to get repaired. boy did i do my block. nkw getting it replaced. but proir to that it worked well went for 1hr a d 15mins
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