Electrolux Purei9 PI91-5SGM

Was great. Broke 2.3years – Was a great vacuum but as like many products now days lasted to just out of warranty period. For the $$$ paid I expected more. Purchased November 2019. The first one I got was broken out of the box. Returned then had to drive all over town to get another one to replace it. Now it starts goes and then stops as soon as it hits an obstacle. Do I… Read more

fix it again or just give up. Spare parts are expensive as have already replaced parts and now what to do. I still have an iRobot that is still going after 8 years. I think I will just bite the bullet and spend the extra $$$. At least it will last longer.

Best robot vacuum cleaner – I have had two previous robot vacuum cleaners. A cheap one that wasn't good and one I bought over 10 years ago which was an LG for $899 which was brilliant but can't get parts for it any more. I had been contemplating getting another over the past few years but couldn't decide what to get . We moved into a new house with a lot of tiles and five… Read more

rooms with carpet. So I decided to look at getting a robot vacuum. I bought the Electrolux i 9.2 at Harvey Norman for $1100 in January 2021. My son set it up for me. I have a dyson I have always used in between cleaning. It has been brilliant it picks up so much hair and dust and I love how it goes under the beds. I have a little inside dog so I would normally vacuum everyday. I have it set up to clean 5 days out of 7. I just can't believe how much it actually picks up. Thankyou so much.

Cleans well but doesn't always return to base to recharge – I love the way this cleans and the app has great functions with maps. Works best on hard floors but does cope with dog fur on our carpet. The main issue with it is that it now sometimes stops without returning to the base - this is a new thing since the last app update. It used to send a message to say it was lost but now it just stops. At the… Read more

moment I have actually lost the robot - it has stopped somewhere and is hidden in the house. Programming of time and areas works well.

Very impressed – Use on carpet in bedrooms and a rug in lounge and the rest tiles. The Tiles because I have it set on there daily keeps them great and only once every couple of months do I need to sweep or hand vac. The best feature is its camera and avoiding tangles and battery life, going home to charge when it’s flat and starting back where it finished and programmability  Show details

Absolutely useless – We have large windows and a very bright and airy home, on top o f a hill on a farm with no blinds in the living area. This vacuum gets very confused by light and will not work at all during the day time. I have waited 2 years for a software upgrade to fix this but many upgrades later it is still the same. spoke to Electrolux yesterday and they… Read more

said "the product guide says that it will not work in bright areas". This it the product guide in the box with the vacuum that you can't read until after you've bought it. In saying all that, it does work well at night, but who wants a vacuum running in the background while you're trying to watch Yellowstone? The whole point of a robot vac is to have the vacuuming done while you're at work, not when you get home and want to relax. My next stop will be Harvey Norman to see if they have any recourse for not telling me that it's useless in daylight. Our $300 LG that we gave away when we bought this does a far better job, any time of day or night.

I wouldn't buy it again – I feel a bit bad sledging 'Bruce' (the App asks you to name your cleaner) as he is now a doddery part of our home. However, his cleaning pattern is completely illogical and often misses exactly the area that you hope he'll cover. He often can't find his way home to charge. The app works well enough. We needed to get our first one replaced pretty… Read more

quickly because the charger failed due to 'pitting' on his charger plates - no explanation of how this happened and initially I was advised to try scrubbing and all sorts of other approaches to remedy it, before being offered a replacement. Electrolux offered pretty good service but for a machine that is more than $1K you wouldn't expect it to fail at all. He's pretty noisy and as time goes on I can see his battery life is diminishing noticeably. I think a cheap and cheerful model would have been better, on hindsight.

Cleans well – Worked well in the beginning, docking station replaced after 12 months then OK. Soon after the robot was making a terrible noise like an electric planer and a lot of dust on and around the robot which was cleaned after every use, Electrolux asked for photo's and the robot was sent back , Electrolux rang back the dust issue caused the motor to… Read more

give up and asked where was the filter, We bought the robot and no filter was supplied which caused the dust to enter the motor and fail the robot, The robot was bought from Bing Lee Warilla. Electrolux did a great job on the robot with a filter installed this time, it cleans better than when new. I find Electrolux 1300 number not so easy to communicate with a problem but the service person who fixed the robot was excellent J & T Fairy Meadow

Rubbish – This was without a doubt the biggest waste of money I've ever perpetrated apon myself. 1. Terrrible issues with the app connectivity , awful software updates that only make the thing more stupid. 2. Useless battery life, if you live in a house it will not clean every room with recharging, then starting up in the middle of the night to wake… Read more

everyone up. 3. It cleans in a pattern that makes no sense, constantly stopping and looking around like a confused pensioner. If it actually used any logic, the battery may actually last long enough to clean a small house. 4. It cant even drive onto a very thin rug.. instead it drives under it and creates more confused for itself . Buy a brand with good reviews instead of taking a chance on this peice of garbage.

Can't connect – Bought the unit on 01.03.2020 and returned today! Main problem I had was: I could not connect it to my mobile. I followed the instruction to the book, but the unit software kept failing. I called Electrolux, listened to their recorded music for 15min! The technician on the other phone was useless and unhelpful. She blamed it on my internet… Read more

connection, which was perfect. At the end, she asked me to wait so that she could talk to her colleague/supervisor and get back to me. After 4-second waiting, she hang up on me!

I took the unit to JB-HiFi. They were so helpful. They called Electrolux who advised me to go home and she would call me to assist with the connection! What a waste of my time. I opted to have my money refunded.

To be fair, the unit worked well. It did a good job and amazingly it returned to base for charging when it ran out of battery. I just could not program it regarding what time or when/how often to vacuum the floor.

Looking into ProductReview, other people had the same problem. It's a systemic issue with Electrolux software. Lastly, their aftersale support sucks!

Stopped working after 18 months – $1400 for a vacuum cleaner that stopped working after 18 months! Was told that it needed a new battery. 3 months later still waiting for a new battery. Each time I call I get the same response " it's on back order" shocking after sales service - wouldn't recommend Electrolux products! Show details

started out great had the small wheel fell off – it seems not able to find its way home, small wheel has fallen off have rang Electrolux and sending back to service centre was told if housing is broken they are not liable never been dropped see the out come keep u posted when you pay this much for these vacuums you would expect more Show details

Cannot control where you want to start vacuuming – Thought I would be able to request that the vacuum starts cleaning from a specific room. Always starts at home position and if positioned by hand it no longer knows how to find its way home. Cleans very well, my house is small but most of the time vacuuming will stop before doing the full house. Please help! Show details

Solved. Does not connect to cloud – Update: We returned product and only then did Electrolux get involved. They knew already it needed a software update (not mentioned in manual, on-line or anywhere else) so Harvey Norman did this (at our request). It now works very well and cleans with precision. I would suggest Electrolux get onto this issue for what is otherwise a great… Read more ·  1

device.

The vacuum itself works fine, but we were upsold at Harvey Norman to this superior model with great features we simply cannot use as it will not properly connect to the cloud (it won't display or acknowledge time). We've been on the Electrolux Forum, but it's vague and unhelpful - the troubleshooting section simply states it will connect so that should be that. We've used 2 different android phones (both connect), we use 2.4 ghz, we've uninstalled and reinstalled from beginning, we've turned everything off and on again etc. etc. Had enough, it should not be this hard with a new and expensive product. Going to return it this weekend as it's really little use to us if it doesn't work properly.